Hello
5 month Note 2 user that had almost no complaints till early april where my phone started lagging, restarting every few hours(it did restart once every 2-3 days since they day i bought it) and touch screen not being responsive. Result was the problem becoming worse and me having to search for it and finding out about SDS. I checked my phone through EMMC and it says my chip is insane... as soon as I saw that I tried backing everything up but as it turned out, it was too late..I've lost all my game data (I've managed to copy a few games but its a few stages back..for example my subway surfers save is like 2-3 months back...), i've lost ALL of my contacts and my smscontact backup says it has no contacts on the backupfile...
regardless, I sent it to the local Samsung retail and they kept it for a week, got it back today, same thing happening...They told me they found humidity + errors on my phone and they had to clear/wipe it out completely. Its been like 3-4 hours since i got it and it already got stuck at a black home screen error + unable to swap applications and once on a non-responsive touch screen. I contacted the Samsung retailer and he told me that it could be an error from my SD card. I highly doubt that, am using a san disk 32gb ultra speed and I only have movies on it actually so...
Now my 'questions'...What can I do? Rooting it can fix it? Or will it void my warranty completely? If I root and it breaks again can I unroot and send it to have it fixed? And if they cant fix it, do they replace my phone with another one? Like a new note 2 or a new samsung phone?
Thanks
Ps: already posted this on sprint forums by mistake and it was suggested to me to try removing my sd card..no difference
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well it is what people say "symptoms of the sudden death" so probably and all says that( 5 months, strange behaviour. .) if they dont fix you can talk to them that probably it is SDS if not you'll have to wait until the phone dies or send lots of times (like a guy who said that here in xda) and they probably replace the motherboard. theres nothing at the moment to do if it have been affected by the corrupted data but you can update to the latest firmware which is suposed to have the fix
hope I answered your question
Bests
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aka_sirok said:
well it is what people say "symptoms of the sudden death" so probably and all says that( 5 months, strange behaviour. .) if they dont fix you can talk to them that probably it is SDS if not you'll have to wait until the phone dies or send lots of times (like a guy who said that here in xda) and they probably replace the motherboard. theres nothing at the moment to do if it have been affected by the corrupted data but you can update to the latest firmware which is suposed to have the fix
hope I answered your question
Bests
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Click to collapse
Was the 5 months too late for it to take effect?i already called them and they told me that they know nothing about the SDS.. they said they can only change my phones internal/motherboard (as they said "just the plaque not ur device"
Latest update is 4.1.2? Thats what i have.. they gave me the option of buying another phone..should i? Am afraid of getting another sds affected note
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Shei77 said:
Was the 5 months too late for it to take effect?i already called them and they told me that they know nothing about the SDS.. they said they can only change my phones internal/motherboard (as they said "just the plaque not ur device"
Latest update is 4.1.2? Thats what i have.. they gave me the option of buying another phone..should i? Am afraid of getting another sds affected note
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well the problem is that if the phone send some corrupted data to the chip when you were at 4.1.1 there's nothing to do.
The repair centre "doesn't know about it" because if they do know they'll have to asume that problem and they will lose money. The correct procediment is to change de motherboard however sometimes they just put an old one with the insane chip again. If you really want this phone and I assume that you do like it, when they replace and send it back update to 4.1.2 ASAP therefore they usually update before sending back.
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They are already losing money when they fix my phone cause of full warranty.. i loved the phone but am disappointed right now and with the possibility of changing phones i dont mind..cause all in all it has its downsides..ie too big to carry, takes a looong time to charge and regardless ive already lost all my data so its already like i got a new phone..
How can i know if they changed my motherboard?
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You should have a new imei if they changed mb i think.
I bought note because of the screen,dont mind using it with both hands thats the price you have to pay if you want that commodity of big display.
And its charging like every phone,maybe a little longer but instead you have great battery life.
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ChobbyNS said:
You should have a new imei if they changed mb i think.
I bought note because of the screen,dont mind using it with both hands thats the price you have to pay if you want that commodity of big display.
And its charging like every phone,maybe a little longer but instead you have great battery life.
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Click to collapse
How can i test if my imei is a new one and not from a previous user?
I did buy it too but any below 1.5A charger charges too slowly..and the size does matter for me cause am currently serving the army and its harder for me to handle...
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I use original charger at home and 2.1a car charger and it charges really fast.
You should maybe check out xperia z,it has ip57 certificate,it is lot tougher than note and a bit smaller.
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ChobbyNS said:
I use original charger at home and 2.1a car charger and it charges really fast.
You should maybe check out xperia z,it has ip57 certificate,it is lot tougher than note and a bit smaller.
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Click to collapse
Cant find any good charger really..and car charging is not an option where i am...
Ive been thinking between one x+ or iphone5 to be honest but priority is trying to fix my note
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aka_sirok said:
well the problem is that if the phone send some corrupted data to the chip when you were at 4.1.1 there's nothing to do.
The repair centre "doesn't know about it" because if they do know they'll have to asume that problem and they will lose money. The correct procediment is to change de motherboard however sometimes they just put an old one with the insane chip again. If you really want this phone and I assume that you do like it, when they replace and send it back update to 4.1.2 ASAP therefore they usually update before sending back.
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Click to collapse
Nobody loses money but Samsung. Your local samsung service center is not Samsung company. They are third companies that have an agreement with Samsung to fix samsung phones officially in your country.
They lose money only if they replace a motherboard that is already working or not covered under warranty (user faults).
Once I talked(personally) to one of Samsung services in my country, they said mostly they are not able to understand these new generation smartphones. Most of the time all they do is just replacing motherboards, they said
My suggestion to you, print several sudden death syndrome reported web pages and show them or email them if you can. Samsung is replacing bricked motherboards with no question asked (even rooted ones).
Media volume bar is disabled now...
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I find it very strange, especially since these issues do not seem related to eMMC commands. Did you ever try using the phone without the sd card to eliminate the possibility?
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Used it for a day and a half..it did had its reboots aswell...
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Shei77 said:
Used it for a day and a half..it did had its reboots aswell...
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Have you ever tried a factory reset and use it as stock as possible for a while?
[email protected] said:
Have you ever tried a factory reset and use it as stock as possible for a while?
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Click to collapse
I did actually when i got the phone from the retailer..it took 35minutes..
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Shei77 said:
I did actually when i got the phone from the retailer..it took 35minutes..
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Click to collapse
That was your first bad sign :S
You're out of luck. Send it to a repair center asap.
[email protected] said:
That was your first bad sign :S
You're out of luck. Send it to a repair center asap.
Click to expand...
Click to collapse
Well not much i could do...shop had already closed
I will send it but what can i claim? New phone? New chip?
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Related
hi guys.. i am a newbie, i don't know anything about rooting android phone and i just want to try it out.. i follow this tutoring http://forum.xda-developers.com/showthread.php?t=1735561 but my phone won't restart after i use Odin -> PDA -> start -> PASS... now i can't even turn it on.. help me please... i am worry
That's what happened to me. With the s3 being so new and since I bought it from t mobile I went up to the store I bought it from. I told them I put some music on it last night and this morning I restarted it and it didn't turn on. Then I told them I tried charging the battery all day so I don't think it is the battery (just so they already think it's a hardware issue) They replaced it with a brand new one. That was the solution for me. Let me know if it works.
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michaeldotson817 said:
That's what happened to me. With the s3 being so new and since I bought it from t mobile I went up to the store I bought it from. I told them I put some music on it last night and this morning I restarted it and it didn't turn on. Then I told them I tried charging the battery all day so I don't think it is the battery (just so they already think it's a hardware issue) They replaced it with a brand new one. That was the solution for me. Let me know if it works.
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Click to collapse
This is fraud.
If you brick your device, own up to it and take it like a man.
nabbed said:
This is fraud.
If you brick your device, own up to it and take it like a man.
Click to expand...
Click to collapse
Don't listen to this guy ^^^^^
If it doesn't turn on at all reseat the battery, plug it into the charger it nothing comes up at all bring it back to the store and exchange it.
First off learn from your mistakes. If you don't know what your doing why mess with something that isn't broken? Should have gotten some advice first. Can you get it back to download mode? You unplugged it from your computer to try and turn it on right? Hear that leaving it plugged wield cause it to not turn on. Don't quote me on that tho
To the OP..what exactly did you flash using Odin? Did you flash clockworkmod? If you did..have you tried to boot into cwm?
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Sleef said:
Seriously? I don't like the idea of scamming anyone but the manufacturer does have the ability to unbrick the device and sell it again.
It might not be awesome to do but being an internet though guy talking about slapping someone like a ***** is certainly worse.
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Click to collapse
+1
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Try to return the phone its a software problem which will cost samsung nothing. Even if they had to replace your data storage hardware it would cost them nothing while you're taking a $600 hit for no reason. Use the resources available to you. Don't mind the blowhards they don't know what a brick is. Also make sure you research and try to fix it yourself first.
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Discussion on how to lie to the carrier to get your phone replaced for free after bricking it is fraud and the discussion of such is against XDA rules. That is what insurance is for. You brick it, admit to it and pay the deductible for a new phone. If you do anything else, good luck but do not discuss it here!
Thank you for your cooperation
Friendly Neighborhood Moderator
Hi guys, recently lots of S3 owners encouter this scary issue that their S3's motherboards just failed randomly and the phones are dead.Here is the link to the thread.
http://forum.xda-developers.com/showthread.php?t=1993044
However, after reading pages, I noticed most cases are in the UK, some in other europe countries, some in asia (india, south east asia). Not sure the US version (and Tmo version specificly) is suffering from this, so I made this thread to gather information about this. I know I am paranoid, but I was hoping my S3 would last at least 2 years til my next upgrade. And now Im living in fear after knowing that thread. My S3 (manufacture date is 06/27/12) is still performing very fine with zero issue since august except the SD card being removed unexpectedly 2 times by the phone itself.
(btw, you can check your manufature date by dial this code: *#12580*369# )
Edit: seems like only international version suffers from this issue.
This is why we all pay for warranty right?
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elracing21 said:
This is why we all pay for warranty right?
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Thank you. you all need to get it.
elracing21 said:
This is why we all pay for warranty right?
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Well warranty doesn't matter when your phone is rooted right?
crazexr7 said:
Well warranty doesn't matter when your phone is rooted right?
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Click to collapse
Well that's what Odin is for. If you Odin to stock it doesn't take away your warranty.
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elracing21 said:
This is why we all pay for warranty right?
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Click to collapse
my phone comes with 1 year warranty. But I hate having a phone already opened up for repair.
Anyway, there is 1 case with Tmo US version....
elracing21 said:
This is why we all pay for warranty right?
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Warranty or not. Motherboards shouldn't fail on its own.its a recall. manufacturer should be held responsible without warranty.
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diazf09 said:
Warranty or not. Motherboards shouldn't fail on its own.its a recall. manufacturer should be held responsible without warranty.
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Exactly. These phones are too damn expensive for them to keep sticking us consumers on the crap end of the stick when they screw up.
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as much as i hate to say this but if this does happen to mine, this will be the last time I buy from Samsung and might jump ship to Apple where I can take a phone in a get it fixed in time.
Im pretty happy with Samsung, I deal with warranty on a day to day basis in another way but there is an expected amount of devices that go out that a company knows is going to fail at some point and also rely on returns for warranted devices to see what went wrong in production in order to correct it.
The problem is you have "X" amount of people on the forum which is big in consideration to a regular site and "Y" with the same problem and people group in and make the issue bigger than it is. Any company that posts a recall is at the point that OVER 42% of the product with the same failure over the release.
With that said I haven't had one problem with mine that others have reported and after being let down by HTC time and time again I most definitely will buy another Samsung device, so far it's been the best I've had out of the collection of smartphones I have.
NRA Approved GS3
I'm a Samsung convert
No one else has the cyanogen and miui teams working for them
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crazexr7 said:
Well warranty doesn't matter when your phone is rooted right?
Click to expand...
Click to collapse
monkeypaws said:
Well that's what Odin is for. If you Odin to stock it doesn't take away your warranty.
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Click to collapse
it doesnt matter if youre rooted for hardware failure, they still have to warranty it
Its reasons like these I'm always so fearful to remove my warranty subscription. Oh, and because of all my phone hax0ring
Have the same prolem my phones sometimes turns off by self I have warranty but still hateto go back to store
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ferlogan said:
Have the same prolem my phones sometimes turns off by self I have warranty but still hateto go back to store
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You dont have to go to the store, call T-Mobile and they will send you one with an RMA, as soon as you get it put the old one in the box and send it out. All they do is check for water damage and put it up for refurbish they don't waste time putting it through testing they test the devices that may have account info on it if you can't power it up to format it before sending it back. They ask you that on the phone.
NRA Approved GS3
So does this mean that none of the tmo peeps have had no issues with their devices dying? I only ask because, I just got my galaxy last Wednesday. Had a couple quirks, but nothing's dead yet. Had a little issue with my music and swipe. When I would get my notifications tones say from email I would be listening to music, the sound would nearly drown out and stay that way till I paused my music and started again all was fine. I've been getting random screen flashes near the bottom of the screen, like a ton of lines like a glitch. Anyone else having this issue as well? Feel free to add anything else if you like.
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jay4mont78 said:
So does this mean that none of the tmo peeps have had no issues with their devices dying? I only ask because, I just got my galaxy last Wednesday. Had a couple quirks, but nothing's dead yet. Had a little issue with my music and swipe. When I would get my notifications tones say from email I would be listening to music, the sound would nearly drown out and stay that way till I paused my music and started again all was fine. I've been getting random screen flashes near the bottom of the screen, like a ton of lines like a glitch. Anyone else having this issue as well? Feel free to add anything else if you like.
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Sounds to me like you might have activated something in developers options, go in settings and see if you selected anything that would flash the screen if long processes are in use.
NRA Approved GS3
Nothing in dev out of the usual, only thing being ticked is the usb debugging, and turned up the animation scales, transitions etc to .05, animations were at 1, but I was using swype, only happens when using that. Any better keyboards I can download on the market better than the Samsung or swype?
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---------- Post added at 06:17 AM ---------- Previous post was at 06:09 AM ----------
jay4mont78 said:
Nothing in dev out of the usual, only thing being ticked is the usb debugging, and turned up the animation scales, transitions etc to .05, animations were at 1, but I was using swype, only happens when using that. Any better keyboards I can download on the market better than the Samsung or swype?
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Click to collapse
Nvm found the gingerbread keyboard on the market, thanks for the tip.
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jay4mont78 said:
Nothing in dev out of the usual, only thing being ticked is the usb debugging, and turned up the animation scales, transitions etc to .05, animations were at 1, but I was using swype, only happens when using that. Any better keyboards I can download on the market better than the Samsung or swype?
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---------- Post added at 06:17 AM ---------- Previous post was at 06:09 AM ----------
Nvm found the gingerbread keyboard on the market, thanks for the tip.
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Click to collapse
Did you enable any traces? That would show depending on what you have checked. I was gonna try enabling a few to see what it does but it's not like it would ruin anything. I'll report back though to see if I can recreate it.
Edit nope that did nothing, hope you figure it out, I never had that happen before.
NRA Approved GS3
havent heard anyone yet seem the us version are better than other version in the world
Hi,
I recently rooted my phone (SGH-I747) this was two weeks ago. Everything was good no problem nothing at all. This morning I restart my phone and it will not start again. The battery was full charge and I tried other battery and does not work. There is no light when I try to charge it and there is no sign of life nothing at all. I tried to get into download mode but I could not. My question is there any hope that I can get my phone back I am really frustrating. :crying:
Try pulling the battery for 30 seconds. Reinsert the battery and see if your phone can boot.
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root2006 said:
Hi,
I recently rooted my phone (SGH-I747) this was two weeks ago. Everything was good no problem nothing at all. This morning I restart my phone and it will not start again. The battery was full charge and I tried other battery and does not work. There is no light when I try to charge it and there is no sign of life nothing at all. I tried to get into download mode but I could not. My question is there any hope that I can get my phone back I am really frustrating. :crying:
Click to expand...
Click to collapse
My condolences. Same thing happened to my phone today. I called up AT&T, and they referred me to a local AT&T Repair Facility. They tried what they could, but in the end, they swapped my phone out. I ended up losing all my stuff that wasn't backed up in the cloud. Not a lot, and mostly all replaceable... but annoying just the same.
Castaway78 said:
My condolences. Same thing happened to my phone today. I called up AT&T, and they referred me to a local AT&T Repair Facility. They tried what they could, but in the end, they swapped my phone out. I ended up losing all my stuff that wasn't backed up in the cloud. Not a lot, and mostly all replaceable... but annoying just the same.
Click to expand...
Click to collapse
Its unfortunate, but the galaxy s3 is known for "sudden death".
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RPelham said:
Try pulling the battery for 30 seconds. Reinsert the battery and see if your phone can boot.
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Click to collapse
I almost tried every possible solution on the internet and non of them works. I did try this but does not help. it is not booting at all.
RPelham said:
Its unfortunate, but the galaxy s3 is known for "sudden death".
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Click to collapse
i thought the whole sudden death thing was more related to the i9300's with the exynos chip. guess not
xBeerdroiDx said:
i thought the whole sudden death thing was more related to the i9300's with the exynos chip. guess not
Click to expand...
Click to collapse
so did I but here's 2 in 24 hours =/
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RPelham said:
Its unfortunate, but the galaxy s3 is known for "sudden death".
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Click to collapse
I had iPhone for more than three years and I never had a problem. I just got this phone last month I think I will go back to iPhone.
root2006 said:
I had iPhone for more than three years and I never had a problem. I just got this phone last month I think I will go back to iPhone.
Click to expand...
Click to collapse
lol. I had an iPhone since the first gen came out. switched to this device and will never look back.
FYI: I've had defective iphones too. There will always be a defective device from someone. no mfg is perfect. Hardware fails, it isn't anyone's fault. Its why there are return policies and warranties. I've taken my iphones for replacements and I've taken my android phones in for replacements.
P.S. If you had more than one bad experience with the same product I would understand your frustration. However, switching to a less powerful phone because of one bad experience is absurd.
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RPelham said:
lol. I had an iPhone since the first gen came out. switched to this device and will never look back.
FYI: I've had defective iphones too. There will always be a defective device from someone. no mfg is perfect. Hardware fails, it isn't anyone's fault. Its why there are return policies and warranties. I've taken my iphones for replacements and I've taken my android phones in for replacements.
P.S. If you had more than one bad experience with the same product I would understand your frustration. However, switching to a less powerful phone because of one bad experience is absurd.
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Click to collapse
My problems started from the day one. First time it did not accept my micro sim card and they replaced my phone and after one week the charger did not work and after one month they sent me a new one. now my phone is dead. Samsung customer service is the worse in this country I really had to fight with them just to send me a new charger. I will see what will happen tomorrow when I tell them that my phone is completely dead.
Hello to all,
My GF gave me as a christmas present a white NOTE2, I loved it all of January, but at the beginning of January it started to freeze, screen would go black and until I did a battery pull it stayed black and frozen...so I sent it into the samsung service center, one week later it came back....only to see that it was behaving exactly the same, I didn't even left the service center with it......so I left it for the seccond time so it can be repaired....5 week later it came back....exactly the same...I'm going maddddd.....I'm now using it without the battery cover....because it's easier to do a battery pull.....please help...any advice...what do you think this phone has?
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Better go and ask for replacement.
blackfire2802 said:
Hello to all,
My GF gave me as a christmas present a white NOTE2, I loved it all of January, but at the beginning of January it started to freeze, screen would go black and until I did a battery pull it stayed black and frozen...so I sent it into the samsung service center, one week later it came back....only to see that it was behaving exactly the same, I didn't even left the service center with it......so I left it for the seccond time so it can be repaired....5 week later it came back....exactly the same...I'm going maddddd.....I'm now using it without the battery cover....because it's easier to do a battery pull.....please help...any advice...what do you think this phone has?
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Click to expand...
Click to collapse
Won't suggest to flash it to different ROM for now.
If its some hardware issue, its better to stay on stock to claim the warranty.
Better go and ask for a replacement.
I've been on stock rom ever since I got it. I'm on 4.1.2....but it's a pain to send it for the third time and probably receive it broken.....I've spoken with Samsung and told them that I have the chip with the sudden death syndrome......and they said that is not true....it's just a internet rumore.....it's some kind of law that allows me to ask for a replacement???
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i'm having the exact same issue. Started after i updated my stock firmware. After that i have tried different roms and it has been happening on all of them.
I can't believe they can get away with this so easily. Instead of taking it in twice they should replace it.
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They just told me that to get a replacement a phone must be in sent into service center 3 times for the same problem. ...if flashing 4.1.1 stock firmware will help ???
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blackfire2802 said:
They just told me that to get a replacement a phone must be in sent into service center 3 times for the same problem. ...if flashing 4.1.1 stock firmware will help ???
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Click to expand...
Click to collapse
Well then if you're still having the same problems for second time then go give it back and this time hopefully you get a replacement. And no 4.1.1 will not solve it if the latest one doesn't. Plus you'll have a bigger problem with 4.1.1 with SDS.
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bushako said:
Well then if you're still having the same problems for second time then go give it back and this time hopefully you get a replacement. And no 4.1.1 will not solve it if the latest one doesn't. Plus you'll have a bigger problem with 4.1.1 with SDS.
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Click to expand...
Click to collapse
I sent it for the third time.....hope they will replace the mobo or the entire phone....if not I will call my lawyer and he will take care of problem....because I have no options left
All the best then, I'm glad you're willing to take legal actions here, it's your right and most importantly when you're at the service center make noise let everyone hear.
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My galaxy note 2 died. I live in finland and the phone is an international one so, the place i sent it for warranty refused to fix it saying they have no parts. I thought it could be brought back to life without any neccessity 2 change much.
So my question anyone able to tinker with the phone and been able 2 bring it back at least to power up......
Should i heat it, boil it, or measure something with a multimeter..................
The phone just flashes a red light on the led light at the top.
Sent from my GT-N8000 using xda app-developers app
Sent from my GT-N8000 using xda app-developers app
It's an sds issue. Nothing can be done except changing the motherboard.
Sent from my GT-N7100 using xda premium
mngarogore said:
My galaxy note 2 died. I live in finland and the phone is an international one so, the place i sent it for warranty refused to fix it saying they have no parts. I thought it could be brought back to life without any neccessity 2 change much.
So my question anyone able to tinker with the phone and been able 2 bring it back at least to power up......
Should i heat it, boil it, or measure something with a multimeter..................
The phone just flashes a red light on the led light at the top.
Sent from my GT-N8000 using xda app-developers app
Sent from my GT-N8000 using xda app-developers app
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I don't know the customer rights in your country. But I don't think they have rights to refuse fixing your device due to lack of spare parts. Sounds ridiculous. In worst case they have to pay your money back.
I suggest you to contact Samsung directly.
Finland is part of the EU, therefore EU regulations on warranties apply. They are legally required to fix your device, at no cost to you. Not having parts is neither your problem, or relevant.
you can vote here for SDS issue
I hear u OP. I'm facing the same issue now, being kicked back and forth between Samsung USA and Samsung UK (if I should actually use SamUK for repair, im not sure)... I am kind of desperate at this point as I feel like going nowhere to fix this damn phone. I'm gonna fix it and just get rid of it. I officially hate it now.
If I understood you correctly, you imported the phone from outside the Finland? Where was the origin of sales ?