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Hey everyone... this phone has gotten excellent reviews, and I was psyched to replace my tired Diamond with it until I saw all the problems people have been having with it (LOS, battery drain, gaming, etc.), especially considering it's Samsung. Thinking of getting a photon or 3vo instead, or just waiting it out for something better (yeah, i know it's always around the corner). But of course the people who have issues are more likely to post than those who don't. So how many of you actually haven't had major problems? Is this thing worth the risk? And does anyone know if TEP would cover this if the problems laid low until after the 14 day trial period?
No issues here. I came from the 3vo and photon, do yourself a favor and get the epic.
I have had it since launch day, no problems, in fact this phone is the only one that I have had that I haven't insta rooted... because it's just bad ass, I'm in no rush
I had no problems for 6 days till I rooted, then I had LOS 4 times the first day. Went back to stock kernel and now 2 days in no problems.
blahzace said:
No issues here. I came from the 3vo and photon, do yourself a favor and get the epic.
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+1 same here. Well said. Treat yourself to the best mobile experience available
sent from my DAMN phone!
No problems yet either. haven't rooted yet but thinking about it...
No problem here...loving it..
Sent from my SPH-D710 using xda premium
I have LOS issue at least once a day, but mine can be fixed by going into airplane mode and coming out of it. Don't believe all the hype, this phone DOES have issues, but it's still a great phone.
Also, I would mention check out sprint's forums and android central to get a good overall view of the connection issues on this phone. It seems Samsung has once again released a phone with buggy modem software. It will get ironed out, its just a matter of when, be it 1 month from now or 6 months from now.
Just as a personal example, I get 300-400kbps less on 3g than my girlfriend gets on her evo 4g in the same exact spot, using speedtest.net app at the same exact time. I have repeated this test multiple times at various spots in my city just to confirm.
I hate to be a naysayer, I love the phone and don't intend on returning it. But keep that in mind, you will be getting a phone that is less than perfect on day one. Once we get an actual update and ruu from Samsung, then the real Roms and Kernels will start rolling out. For now, we are just playing a waiting game it seems.
skyward01 said:
I had no problems for 6 days till I rooted, then I had LOS 4 times the first day. Went back to stock kernel and now 2 days in no problems.
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My experience as well.... may just be coincidence, but no problems while unrooted.
I love it when people post " I was fine until I rooted and then all these problems, what's wrong with the phone." Well duh have you ever thought it was your rooting.
Have had it since day one. No real problems to speak of. Some people are just way too picky. Talk with a non-geek about the phone and there is nothing wrong, talk with a geek and there are all sorts of nit pick. Honestly some of these people are so anal it makes me wonder. The Epic 4G Touch is a great phone with a lot going for it. Had a Photon and that phone had a lot of issues that prevented it from fulfilling it's most basic purpose, to send and receive phone calls. *ugh*
Ive had this phone since day one, haven't had a single issue with it. No LOS, no gaming bugs, no force closes, nothing. Battery life is nothing short of stellar, and overall performace is pretty much without parallel in the mobile world. This is easily the best phone in the us market right now and you'll be extremely happy with it should you decide to get it. I had an EVO 3D for a month and absolutely HATED it. Get the ET4G, you won't be sorry.
Sent from my SPH-D710 using XDA App
I have had the phone for 8 days now, I am impressed with the battery life, I leave it on wifi all day long at work and the phone roams with 1 bar of signal. This building is terrible as far as cell service goes. Even so, I leave work and my battery is ~ 40-50%. I usually unplug it around 4:00am and leave work at 5:30pm. I did get the no smoking circle yesterday but I was in the basement of our library, I'm pretty sure that wsa legit and my signal came back when I walked outside. This phone is running phenominal for me, it is by far the best phone I have ever owned or played with.
I went from: POS Crackberry (Curve 8320), MyTouch 3g, Samsung Moment, Evo Shift, E4GT
have the phone since day one, no problems at all. first smartphone that has no issues for me. and its fast.
Same for me. Unrooted zero issues great battery life super fast.
Sent from my SPH-D710 using Tapatalk
No issues here since purchase on launch day. Not one single LOS, good signal strength in the areas I frequent here in San Diego, respectable 3G data speeds by Sprint standards, excellent battery life, no unexpected heat, nothing.
14 days is tomorrow, so I'm expecting the thing to completely friggin explode on Saturday. I've never had a smartphone run this well out of the box. I'm a bit floored to be honest.
Get it. I'm coming from Evo3D (Evo and NS4G before that). It it well worth it. I haven't had an issue with it at all. It is the only phone I have had that I have not felt the need to root....yet.
No issues here save for a WiFi connection that dies every now and then, but I think it's an issue with my router.
Otherwise it's by far the best phone I've ever used. It just works.
Still stock, haven't found an overwhelming reason to root.
I have to agree with everyone, i have had like 20 different phones this year and all have been rooted the day i got them except this one, its just so damn fast, but i expect that will change omce cm7 is out for it
I've yet to encounter a single problem with this phone. First time I haven't been rooted within days of buying one too. It really amazes me that I'm satisfied with a smart phone right out of the box.
This phone has worked perfectly out of the box. So well that there's almost no point in rooting or modding it. Battery, GPS, connectivity, everything...
In fact, I didn't have any issues until I rooted it and installed a modded ROM. After that random LOS after resuming from sleep. Guess what? Returning to stock eliminated that problem. So the issues people are facing are from messing around and modding things not from the hardware or the stock software.
Anyway, now I'm on the stock kernel with root access without issues and I'll probably stay this way for a while until a nice stable rom comes along
I really want it, but searching this forum, it seems to be flooded with issues from LOS, slow 3G speeds, and battery. What do you guys think? And what are the chances of it getting ICS?! Coming from an OG EVO btw.
try it, you can always return it. i've never once got LOS. 3g sucks but that's sprint's network, not the phone. my battery life is really good. the phone takes forever to charge but i don't have any weird draining issues like some people.
sometimes i think xda has a tendancy to blow things out of proportion. i'd say give it a try, if it sucks you can exchange it and swap it out or go back to your evo.
dw3bb10 said:
I really want it, but searching this forum, it seems to be flooded with issues from LOS, slow 3G speeds, and battery. What do you guys think? And what are the chances of it getting ICS?! Coming from an OG EVO btw.
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No one can tell you what phone to get.
Here's some comments on your concerns:
1) The LoStkernel from chris41g almost completely eliminates LOS.
2) Slow 3g speeds are coming to an end with Sprint Network Vision
3) Battery life seems to be phone dependent. Some get great life, I for one get crappy life. As AOSP ROMs come out I have a feeling the battery issues will be resolved.
4) With AOSP, ICS will for sure come to this device. No question. No debate.
dw3bb10 said:
I really want it, but searching this forum, it seems to be flooded with issues from LOS, slow 3G speeds, and battery. What do you guys think? And what are the chances of it getting ICS?! Coming from an OG EVO btw.
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LOS = n/a: When I use a stock kernel; I had two instances when I didn't. Which is why I use stock now.
Slow 3G speeds = they are all about the same - 1.1-1.6Mbps. Was about the same on Evo 3D recently.
Battery = best battery ever. Twice battery of Evo 3D and Evo4G.
OP its a tiny % that have all these issues. Odds say you will ne fine my brother. Its a good phone.
I brought up the 3G speeds not because of Sprints network, but because some people said there were issues where they would get CRAPPY speeds on this device, and test on say an EVO, and get amazing speeds. Reminded me of when the Nexus S 4G came out, and had reception issues (particularly with 4G), so thats where my concern was. I figured im just going to go ahead and pick it up!
Woot! Lol
Sent from my SPH-D710 using XDA App
the only thing i HATE about this phone is the battery life. But like others have said, I'm just one of the few. The battery just drains like crazy, losing 12%/hr over night. It's insane. I'll be rooting it in a few days but that' hasn't been a verified fix. And i'm too cheap to get a replacement (refurb) from Sprint for $35 lol.
just remember, people with the problems are going to be the most prominent and loudest.
how often will someone make a post like " my phone is great, absolutely nothing to complain about!"?
SpaceMonky said:
just remember, people with the problems are going to be the most prominent and loudest.
how often will someone make a post like " my phone is great, absolutely nothing to complain about!"?
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+1 I couldn't agree more
All i have to say "get this beast"!!
Sent from my SPH-D710 using XDA App
this phone is the best android phone out right now. if you can wait a month im sure we will hear about something better coming around the corner. i would recommend this phone, it isnt perfect but its still great.
Best phone out if u can't wait for the galaxy nexus.i love mines
Sent from my SPH-D710 using XDA App
I'd say if you had Sprint, this is argubaly th best phone you can get. Those problems aren't a big deal and you won't find another phone without problems. These problems you say are really things that will be fixed in prob 3 months?
So best buy would be the best bet? Even if the upgrade is on a total different account? I just dont want to lose the discount on the phone!
Mines worked great until I rooted it. I went from never having LoS to random LoS
Sent from my SPH-D710 using XDA App
Both of mine LOS'd from the get go. In fact the First one LOS'd on the way home from the Sprint store. It's a really fast, really pretty phone....If Sam/Sprint give it a little love it would be the best phone they have. Until then, I wouldn't recommend this phone.
Rooted phone does not cause the LOS!! Rooted phone just makes u to access more stuffs with ur phone than unrooted phone.
Sent from my Galaxy SII √Epic4G Touch
skykc0401 said:
Rooted phone does not cause the LOS!! Rooted phone just makes u to access more stuffs with ur phone than unrooted phone.
Sent from my Galaxy SII √Epic4G Touch
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And honestly if Rooting your phone did cause LOS's that would be just another reason not to buy it.
I got 3 of epic touchs none of them los but i know one thing for sure is not the rooting. I like this phone alot
Sent from my Galaxy SII √Epic4G Touch
I really need some user commentary here as I have tried vigorously looking into my connectivity 'flimsy-ness' lately.
I have a GNex LTE version
this is fast...when it is fast.
However, wifi drops at times. and 4g if the reception is lost and reverts to 3g...it never goes back to 4g even in zones where it obviously exists, needing to be corrected manually.
It is very nerve wrecking. such an expensive phone to have such issues.
My question is, does anyone else have this? (im on 4.0.3)
should i return this and ask for a replacement? maybe this is defected.
Please help out as time is running out for a replacement at verizon
THANK YOU AND HAPPY NEW YEAR
I got hit by the Verizon outages and outside of that, I had some cell data connectivity issues twice. However, I have not had them since the last outage. (Also after changing ROMs both which are 4.0.2)
My father was visiting and got hit by what you describe and fixed it with a power cycle and hasn't said it occurred since.
How often does it occur for you?
To be on the safe side and so you don't miss your window, you may want to exchange.
A lot. The wifi is absolutely terrible. It does not stick. And turning the phone off with having put on the always on thru advance wifi settings it still turns off. I can not and will not risk it. Talked to Verizon made them express mail another gnex. I'd rather take my time and compare then go to the store and chuck this and receive another. One this is for sure. If the other one has the same problem. I will be very very sad. I love this phone (plus I have the unlimited plan..switched with my gf...and MAN Is it nice going over 10gb already)
I hope no one else has this problem. Really curious to know.
Sent from my Galaxy Nexus using xda premium
Seriously, no one offers any opinions??
Sent from my Galaxy Nexus using xda premium
Mine is solid. Holds wifi, holds 4G. The problem you are talking about has been brought up by others. Look around on this forum and you'll see it has talked about. People have had luck swapping out for another and others haven't. Looks like there are simply some out there with issues and you got one. They do not all have this issue. There is an OTA update coming with 4.0.3 soon that MAY help. You might just want to swap it out. If you do, don't leave the store until you know it's working.
Sent from my Galaxy Nexus using xda premium
Same thing happening with my wifi dropping connection all the. Gmail and whatsapp messages are always late, bloody frustrating:-[
Update: just received a new gnex. In the mail. Can confirm within the first three minutes of using it......same problem. Unbelievable
Sent from my Galaxy Nexus using xda premium
I have had the same router for the last 2 years, my nexus S never has had any sort of drops on wifi like this.
This is without a doubt a serious problem. I will be now doing more thorough testings with the 4g reception followed by the 4g dropping to 3g and seeing if it ever reverts.
I pray to god this is a software issue. but to be honest...having had all nexus's (nexii?) i have never had a reception issue or had an update that improved it...so im sort of freaking out now
I'm having this issue as well. It will help if you change the wifi policy to stay on always. Hit menu inside the wifi options.
I had the same issues and returned mine. I hope it gets fixed, because I loved everything else about the phone and want it back, but not at the expense of poor data reception.
on a NEW one that was sent...SAME PROBLEM.
ALREADY HAVE THE ALWAYS ON POLICY.
....this is some scary S*$T!!!!
I have had wifi issues with specific routers. I have 2 Linksys wrt 54g with latest firmware which frequently do not connect despite having a strong signal. I have a router in the micasavrde home automation controller that connects fine, all with wpa2 security. The wifi at work at 2 different sites works fine, but I am not sure what routers are being used. I think this is mainly a software issue with certain routers and may be fixable. Maybe we need a thread documenting people's experience with routers with no issues and routers that have problems .
Sent from my Galaxy Nexus using Tapatalk
Hi. Don't get me wrong, I love my phone, its excellent for internet and general usage BUT as a mobile phone its the worst I have ever had. I'm on 4.04 in the UK with o2. Been with o2 for over 15 years worked at the same place for over 15 years and lived at the same place for over 10years, in this time I have probably had over 12/14 mobile phones and never had the problems I have now. I know its got to be the phone as everything else has stayed the same! When at work I have to turn 3g off or don't have any signal all day, never had this with 2 iPhones and other Nokias. When at home I am always on wifi, but phone reception/quality is awful even though on previous 7 phones at this address I have never had any problems! I don't want to stray away from stock as its too complicated and I shouldn't have to to be honest! My only solution is sell the phone on eBay and go back to a previous phone which had better quality calls. Don't want to do this but cannot see any other solutions! If apple had made the iPhone 4 with a bigger screen I wouldn't have got this but I did and am generally happy with it but know as soon as I can, its going! Can't take the poor call quality anymore!
Rant over!
Get a new phone. That's your only option.
Sent from my Galaxy Nexus using xda premium
I love my call quality.
Nothing wrong here, I get at least enough signal to make a call everywhere that I go, that's all I ask for in my phone.
http://forum.xda-developers.com/showpost.php?p=25930237&postcount=71
Read my comments regarding signal strength.
El Daddy said:
Get a new phone. That's your only option.
Sent from my Galaxy Nexus using xda premium
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I agree. Is a hardware issue nothing new here. I switching to the GS3 when it drops here in the U.S.
Sent from my Galaxy Nexus using xda premium
switched to one x
went from 20% no signal in house to 0%
much better
aimetti said:
switched to one x
went from 20% no signal in house to 0%
much better
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Not sure what you mean?
Matcarroll said:
Not sure what you mean?
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Signal Quality is perfect here... full bars, great call quality..
Not sure why you're experiencing the problem considering your environment has stayed the same...
1. You may want to pull out the SIM card and put it into your old phone to see if the signal is there... if you got a new SIM card with this phone, could be faulty? Maybe go into your provider and get a new one.
2. Have you tried factory resetting the phone? Maybe something you tried/downloaded then uninstalled caused havoc to your phone?
3. Is this bad quality consistant? Or over the past few days? Maybe your provider was tweaking their systems during certain times of the day?
4. Do you know anyone else with a GNEX that is on the same provider you are? Maybe try their phone in your environment and see if you have bad signal.
Not making excuses for the phone, but its hard to blame the product itself when the majority of others aren't having a problem... You may just have a defective unit that needs replacing. If you like the features of the phone compared to the other phones you've had, you may regret going back without at least trying a replacement unit
The only problem is the Wi-Fi is considerably inconsistent to let's say, a GS2. Otherwise, I haven't encountered any issues with call or connection.
Sent from my Galaxy Nexus using XDA
This is my second galaxy nexus phone and also second simcard and nothing different. I think it just has a awful radio! Had the same problem with old phone and returned it and now this one and likewise with different simcards. My reception/line quality is better when phone set to 2g only rather than 3g regardless as to whether I'm on wifi or not. I know loads of people are having similar problems, or certainly was before the new radio and 4.04 arrived. I only use phone for calls 10% of general use and as I said, it does everything else perfectly. Maybe I expect perfection!
I get one less bar than i had on my rezound. Never dropped a call though.
I got worse reception on the HTC myTouch 3G and 4G.
fix-this! said:
I get one less bar than i had on my rezound. Never dropped a call though.
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hey, you look familiar lol
Have you tried flashing any other radios? The new radio that came with 4.0.4 did not work at all with my carrier here in Australia - ie I could not even get on the network. Flashed a different radio and now working fine...
What dBm do you get compared to other phones, not just looking at the bars.
Also don't cover the antenna with your hand in low signal areas, its very sensitive.
Matcarroll said:
This is my second galaxy nexus phone and also second simcard and nothing different. I think it just has a awful radio! Had the same problem with old phone and returned it and now this one and likewise with different simcards. My reception/line quality is better when phone set to 2g only rather than 3g regardless as to whether I'm on wifi or not. I know loads of people are having similar problems, or certainly was before the new radio and 4.04 arrived. I only use phone for calls 10% of general use and as I said, it does everything else perfectly. Maybe I expect perfection!
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Click to collapse
Then get a different phone, enjoy it, and forget this sad moment in your life.
Sent from my Galaxy Nexus using XDA
johnwaynegacy said:
hey, you look familiar lol
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yeah i got a nexus from verizon when i traded in my rezound. couldn't stand sense and the horrid battery life.
if you guys want, try combining the 4.0.4 lte & 4.0.2 cdma radios in a hybrid type thing. i read this on rootzwiki and tried it tonight. so far it helped my reception.
Still got this problem. I am at the point where I am going to sell this phone and buy something else which I can use as a phone!
Matcarroll said:
Still got this problem. I am at the point where I am going to sell this phone and buy something else which I can use as a phone!
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It was bad a month ago...did you expect something magical to happen?
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
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Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
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Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
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Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
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I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
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Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
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Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
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I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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