Serious WIFI & 4G issues PLEASE HELP GIVE INSIGHT - Samsung Galaxy Nexus

I really need some user commentary here as I have tried vigorously looking into my connectivity 'flimsy-ness' lately.
I have a GNex LTE version
this is fast...when it is fast.
However, wifi drops at times. and 4g if the reception is lost and reverts to 3g...it never goes back to 4g even in zones where it obviously exists, needing to be corrected manually.
It is very nerve wrecking. such an expensive phone to have such issues.
My question is, does anyone else have this? (im on 4.0.3)
should i return this and ask for a replacement? maybe this is defected.
Please help out as time is running out for a replacement at verizon
THANK YOU AND HAPPY NEW YEAR

I got hit by the Verizon outages and outside of that, I had some cell data connectivity issues twice. However, I have not had them since the last outage. (Also after changing ROMs both which are 4.0.2)
My father was visiting and got hit by what you describe and fixed it with a power cycle and hasn't said it occurred since.
How often does it occur for you?
To be on the safe side and so you don't miss your window, you may want to exchange.

A lot. The wifi is absolutely terrible. It does not stick. And turning the phone off with having put on the always on thru advance wifi settings it still turns off. I can not and will not risk it. Talked to Verizon made them express mail another gnex. I'd rather take my time and compare then go to the store and chuck this and receive another. One this is for sure. If the other one has the same problem. I will be very very sad. I love this phone (plus I have the unlimited plan..switched with my gf...and MAN Is it nice going over 10gb already)
I hope no one else has this problem. Really curious to know.
Sent from my Galaxy Nexus using xda premium

Seriously, no one offers any opinions??
Sent from my Galaxy Nexus using xda premium

Mine is solid. Holds wifi, holds 4G. The problem you are talking about has been brought up by others. Look around on this forum and you'll see it has talked about. People have had luck swapping out for another and others haven't. Looks like there are simply some out there with issues and you got one. They do not all have this issue. There is an OTA update coming with 4.0.3 soon that MAY help. You might just want to swap it out. If you do, don't leave the store until you know it's working.
Sent from my Galaxy Nexus using xda premium

Same thing happening with my wifi dropping connection all the. Gmail and whatsapp messages are always late, bloody frustrating:-[

Update: just received a new gnex. In the mail. Can confirm within the first three minutes of using it......same problem. Unbelievable
Sent from my Galaxy Nexus using xda premium

I have had the same router for the last 2 years, my nexus S never has had any sort of drops on wifi like this.
This is without a doubt a serious problem. I will be now doing more thorough testings with the 4g reception followed by the 4g dropping to 3g and seeing if it ever reverts.
I pray to god this is a software issue. but to be honest...having had all nexus's (nexii?) i have never had a reception issue or had an update that improved it...so im sort of freaking out now

I'm having this issue as well. It will help if you change the wifi policy to stay on always. Hit menu inside the wifi options.

I had the same issues and returned mine. I hope it gets fixed, because I loved everything else about the phone and want it back, but not at the expense of poor data reception.

on a NEW one that was sent...SAME PROBLEM.
ALREADY HAVE THE ALWAYS ON POLICY.
....this is some scary S*$T!!!!

I have had wifi issues with specific routers. I have 2 Linksys wrt 54g with latest firmware which frequently do not connect despite having a strong signal. I have a router in the micasavrde home automation controller that connects fine, all with wpa2 security. The wifi at work at 2 different sites works fine, but I am not sure what routers are being used. I think this is mainly a software issue with certain routers and may be fixable. Maybe we need a thread documenting people's experience with routers with no issues and routers that have problems .
Sent from my Galaxy Nexus using Tapatalk

Related

Signal problems, what are my options?

As many, many other users of the galaxy nexus have reported, I am having some miserable signal problems. Obviously, CDMA nexus here.
I wish the issue was only that the signal on my phone is bad, but unfortunately it extends beyond that: my entire signal is lost at times. Usually it's intermittent and will happen 4 or 5 times a day for only 30 seconds at most at a time, but sometime (Usually late at night), it will lose its signal for even an hour or two, and I'll watch the battery plummet from as high as 54% to 0 as it searches for a signal the whole time.
I realize this is nothing new for some, but I almost feel like the problem went away for the whole world except for me, due to the low volume of threads related to the issue at all on the boards here. At least, recent ones.
What are my options? I don't really like the idea of trading in my nexus for a refurbished phone. Is 4.03 supposed to solve this problem? I had also read that rooting and flashing radios doesn't make much of a difference. To those of you with the CDMA nexus, what have you done to alleviate this problem? Or are you waiting patiently for an update?
Thank you in advance.
If bought new then return as faulty. Easiest solution.
sent from my Nexus Prime using XDA app
Daramue said:
I realize this is nothing new for some, but I almost feel like the problem went away for the whole world except for me, due to the low volume of threads related to the issue at all on the boards here. At least, recent ones.
Click to expand...
Click to collapse
The problem didn't go away. Most people had to make the decision to either live with it or trade it in on a RAZR or Rezound.
Daramue said:
What are my options?
Click to expand...
Click to collapse
You could:
1. Trade it in for another GNex, on the "hopes" that yours is defective.
2. Trade it in for something else.
3. Live with it & wait it out on the hopes that someday Verizon will ship updated radios that will help. Current rumors say that could still be a couple of months away...
I am on the option 3 plan.
The leaked 4.0.3 radios have had limited & mixed results. For those who they do help, they don't seem to do a whole lot. There are a couple of people who had really good luck. Pretty much the same story for those of us who got Hardware version 10 phones - Haven't noticed any appreciable difference between it and the 9 I got on opening day.
Good luck!
strongergravity, thank you, that was extremely helpful; I was curious to how my fellow Nexus bretheren were dealing with the issue.
If a potential update can fix the radio, then I too will stick with number 3 as you have. Call me a masochist, but this thing is just too nice to part with.
Thank you very much for the detailed response.
Daramue said:
strongergravity, thank you, that was extremely helpful; I was curious to how my fellow Nexus bretheren were dealing with the issue.
If a potential update can fix the radio, then I too will stick with number 3 as you have. Call me a masochist, but this thing is just too nice to part with.
Thank you very much for the detailed response.
Click to expand...
Click to collapse
I just saw your thread right after I created the exact same one today! I was just wondering what you ended up doing. No one has answered definitively as to whether or not this is happening on all phones. If an exchange will fix it, I would gladly go tomorrow. I know most phones are having trouble with the 3g/4g handoff but that is not the same issue we are having. What do you think!?
Mike
Same problems I've experienced. I'm on my second gnex, same issues.
Also I pulled speed tests next to other Verizon 4g phones (razor,rezound,TB) they all had significantly higher speeds than mine . I did multiple tests around our site, they had at least twice the speed as mine.
The razr pulled three times my speed most the time. 30+mb/s vs 10
The thunderbolt was around twice as fast downloads but uploads were even.
And the rezound was double on both uploads and downloads
I used the speed test app and speakeasy online.
Sent from my Galaxy Nexus using Tapatalk
Another comparison I did was turning on airplane mode on and off on all phones simultaneously. And switching 3g only on/off. To see which phones would latch on to 4g first.
Again the gnex was the slowest.
I really wish we received an update to fix this I love this phone!
Sent from my Galaxy Nexus using Tapatalk
I posted this earlier on another thread hoping it will get more views here.
So, I'm having the same exact problems but i did a log cat to see what might be culprit.
I have narrowed it down to this:
02-08 11:21:51.912 E/IMSFW (415): IIL: Disconnected from '7467' socket
still have no idea what can cause it yet.
also if you switch to 3g it seems it doesn't happen so maybe its a sim problem on verizons lte network end?
11:22:40.029 E/IMSFW (415): ImsSMSInterface: Registration failed, go for retrying if isim nounce present
that's what i found so if anyone can clarify and maybe see if it is really on Verizons end as this is the 4th phone that has had this problem
I will be going to verizon tomorrow to "try" and get a new 4g sim card and see if that helps somewhat.
that1techguy said:
I posted this earlier on another thread hoping it will get more views here.
So, I'm having the same exact problems but i did a log cat to see what might be culprit.
I have narrowed it down to this:
02-08 11:21:51.912 E/IMSFW (415): IIL: Disconnected from '7467' socket
still have no idea what can cause it yet.
also if you switch to 3g it seems it doesn't happen so maybe its a sim problem on verizons lte network end?
11:22:40.029 E/IMSFW (415): ImsSMSInterface: Registration failed, go for retrying if isim nounce present
that's what i found so if anyone can clarify and maybe see if it is really on Verizons end as this is the 4th phone that has had this problem
I will be going to verizon tomorrow to "try" and get a new 4g sim card and see if that helps somewhat.
Click to expand...
Click to collapse
I just went to the store and swapped out my 4g sim card... I dropped two calls on the way home from the store so I'm not sure it helped at all. Hopefully it didn't make it worse though!
I also checked my speeds and service against some other phones in the store and the Droid Razr destroyed my nexus and some other stock nexus that were there usually 12mpbs vs my 8 and 1mbps upload vs their 3.
Well I got my issues fixed today I was on tech support for an hour and he suggested to go to a store and get the sim card replaced. And that solved all my issues
Another problem I had was when using the headset for calling the person on the other line would here themselves. This has also gone away, I am so relieved I love this phone and did not want to abandone it.
Well, I did a bit of a test.
I kept my phone on 3g the whole day: Signal did not drop even for a single MOMENT in the entire day. Sure, there are times where it was bad, but my connection never entirely dropped. This leads me to believe that the problem lies with transitioning between 3g and 4g, or perhaps is just entirely related to 4g.
With the LTE network, I will have anywhere between 3% - 50% time with "no signal." It's extremely annoying and I'll always watch as my battery tanks extremely fast.
Maybe it's worth replacing the SIM card or at least, pulling it and putting it back in. Posting this here for others that are troubleshooting this same problem. I'll report back.

Lost Signal Event?

I have been getting A LOT more Lost Signal Events on my Nexus. So many that I installed No Signal Alert on my phone to track them. It's been happening like 3 - 5 times an hour. So far I've noticed it's only when I'm on 4G, and most common when I am at home (even though I have full signal strength when I do have signal).
Like I said, it was getting pretty common, dropping out on phone calls and what-not. So I reflashed to AOKP 33 and updated kernels to franco's Milestone 3 thinking this might fix the problem.
But, alas, it did not. Still have the same problems. Happening WAY too often. Is this a hardware issue? Think I can swap it out with Verizon? I've read around and people seem to still have the problem even after swapping out. I mean, it's a PHONE first and foremost. So if I can't use it as a phone, what's the point? I REEEEAALY don't want to trade a completely different device, but it looks like I might have to. I mean, the Nexus was supposed to be first in lines for updates, right? It looks like Verizon is crippling that and now the network issues? What's the point?
I have the same issues. I read that turning off 4g and using 3g fixes the issue.
just gotta wait for verizon to fix it zzz
edit** ok with 3g it just crashed so nvm.
im gonna get a replacement i guess
I wouldn't hold my breath for Verizon to fix it. This phone's been out for months and they haven't done anything to address it.
I thought about turning off 4G but am honestly not sure how to to that without disabling all data. Plus it sort of defeats the purpose.
What do I do, just select CDMA as the network of choice rather than 4G/CDMA?
Sent from my Galaxy Nexus using XDA

[Q] Occasional complete signal loss

My wife and I each bought our Nexus phones a couple of months ago from the Play store and signed up for Straight Talk. Overall everything has been great (except of course my wife cracking her screen, but that is another issue). A strange signal issue has happened to each of us a few times. Most of the time everything is fine. However we've both had the situation where the phone completely loses signal and it won't come back on its own. For me, it seems to happen when I am in an area with very poor to no signal. It's like the phone stops trying to get a signal completely. The signal meter shows the empty triangle and the lock screen says "Emergency Calls Only". Even when I get back to a strong signal area it doesn't pick anything up. My wife had no signal for a couple of days since she was on Wifi and didn't notice the lack of calls/texts. Rebooting the phone fixes it and switching the phone to airplane mode and back also fixes it. I am almost always in area with decent to good signal coverage so this doesn't happen too often.
Does anyone else experience this? I'm wondering if this is a Nexus or a Straight Talk issue?
EDIT: I didn't mention before, but I am running both phones stock and never been rooted. So this is definitely not a custom rom issue.
I have had the exact same issue with my nexus, same solutions as soon as I leave the poor signal areas(airplane cycle, reboot) . I am, however with at&t (just using my old s2's sim) and my wife has experienced the same issues with her s3. Leads me to believe that it is a signal issue. My two cents for the same experience, carrier or not.
I777 gets it done, gnex just for fun
I've been getting this issue for the past few days. I'm on T-Mobile. This never happened before and I don't think it's a rom/kernel issue as I've tried a few roms and was experiencing the same issue on all of them.
ragnarok12 said:
I've been getting this issue for the past few days. I'm on T-Mobile. This never happened before and I don't think it's a rom/kernel issue as I've tried a few roms and was experiencing the same issue on all of them.
Click to expand...
Click to collapse
Actually, I probably should have mentioned it, but neither of the phones are rooted. Just stock all around.
I got a similar issue from not flashing JB radios along with CM10, but........
Sent from my Galaxy Nexus using xda app-developers app
Both my nexus, and the wife's s3 are also unrooted, as well. Jb simply hasn't given me a reason to root, I'm not displeased with anything. My issue with signal stopped yesterday, and I confirmed it wasn't a phone issue for myself by popping my sim back in my rooted s2. Still had zero service. Hopefully your issues will also resolve themselves, if they haven't already
Sent from my broken screen swagga machine
My little brother had this same problem on all roms, though he had a cdma version, i don't believe this is a mere coincidence, we were able to replace his since it was within the thirty days. But i think this is a "needle in a haystack" hardware issue, and you're just the unlucky ones. Though I could be wrong, many people have had this issue before as I've searched on Google to try to fix my brother's phone.
Sent from my Galaxy Nexus using Tapatalk 2
I have same problem with both Galaxy Nexus and my previous phone, the Nexus S, only thing I have to do is reboot, after reboot, problem is gone, but it could come back in time, but I recently update radio, and haven't seen this problem quite while.
One other problem is, sometimes when i enable the airplane mode, was unable to disable it unless I reboot it...

[Q]WiFi calling, issues every night

OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Most likely its due to increased traffic on your isp. They probably don't have a very good uplink making it easier to run into these type problems.
That's my best guess seeing as it always happens at the times known for heaviest traffic.
Sent from my SGH-T999 using xda app-developers app
I've been using Wi-Fi calling since it was first released on Blackberry, haven't noticed a specific time when it fails, seems to be random.
I will say each phone has had its own "quirks". the HTC Sensation wouldn't like to re-register to Wi-Fi Calling until it established a mobile network connection, pretty annoying
but I will say without a doubt this is the worst phone for Wi-Fi calling I've had to date. Samsung really needs to fix it. generally my issues include:
- One way audio (10% of the time, or more)
- "Digitized" voice calls
- Red certificate error
- WiFi calling just shuts down, in the menus it says "enabling calling", typically takes 3 - 4 minutes to come back up
- Dropped calls, typically due to above
- Wi-Fi signal drops, I have my router on my desk and I can watch the Wi-Fi connection bar randomly drop to 1 / 2 bars for a few mins then go back up, why? no idea. Doesn't happen on my Tab 10.1 or other devices
OVerall its an awesome phone if you have signal, but the wi-fi calling is trash
psykhotic said:
OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Click to expand...
Click to collapse
I am in the same situation and I assumed it was just my phone losing wifi coverage at least now I know im not crazy. I would assume its just something to do with the date turnover because it seems to happen at around 9pm for me which is midnight on the east coast.
I had the same problem, So first i would try updating the firmware for your router. If that doesnt work, Check to see if your router is a single or dual band. I had a single band Linksys,which gave me terrible reception, so I upgraded to a dual band and the problem is much better now.
I have a dual band router but I don't use 5g because its range is pretty bad. It has drop outs when I go in the bathroom and that's a big time use for me lol.
When wifi calling drops I still have full wifi signal and the Internet works. It really sucks because I have 0 bars in my house. I've seen 2 bars but as soon as I touch the phone I get the do not enter circle.
I'll try updating the fw to see if it helps tonight. I've read something about the security used can mess with it? I just think it's weird that its usually at a specific time. Ie the security settings is a cop out.
Yeah, I read that having mac filtering enabled or a hidden ssid can cause issues too. Check that out while youre updating your firmware. Edit: I also tried a factory reset, which you might want to look into. Also, try testing other kernals/modems!. Thats all I got for ya though. Best of luck
Sent from my SGH-T999 using xda app-developers app
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
psykhotic said:
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
Click to expand...
Click to collapse
I plan on flashing FrostyJB and Xquizit tomorrow. I'll let you know if I can replicate the issue on either rom.
Is it possible that having Comcast voice is somehow screwing up the internet? Like if tmo and Comcast are sending similar packets??
Not Only Me
Its nice to know I'm not the only one with this problem.
I updated the firmware on the phone, bought a new router; still have the problem... The little blue phone icon comes and goes, turns red. Seems to do what ever it feels like doing.
Will follow the thread for a solution.
Thanks to all for the effort.:good:
The last few nights have been a little better. With it usually coming back after leaving the phone on for a minute or so but it's still dropping every night. It really sucks for me because my house has 0 bars.
Im also having same problem where I live. I have no bars. I use Grove ip to make calls when wifi calling dosent work but I need wifi calling to send and receive mms thats the only down fall to grove ip
Sent from my SGH-T999 using xda app-developers app
I have been having the same issues too. Not necesarilly at specific times, pretty much all times of the day. Specifically random disconnects in the wifi calling (losing the symbol all together, then it comes back spontaniously whenever it wants). Probably the most irriating is the one way audio which has occured EVERY PHONE CALL RECIEVED OR PLACED for the 1st time after about 10 minutes of inactivity (meaning everytime I make or recieve a call the one way audio happens and I have to call back or the other party must blah blah blah). And digitized calling is almost a guarantee on every call. All is well with router and wifi settings, no data/cell service inside the building at all.
This is my second GSIII (this is a refurb POS they sent me after my new one had a screen crack). After 2 week back and fourth they are replacing it Ill have a new one tomorrow (prob another dumb refurb) and Ill let you all know if the issue is resolved. My first GSIII (the brand new one I purchased when they came out) had no issues like this at all. Hopefully they replacement will shed light.
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
jjlean said:
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
Click to expand...
Click to collapse
I've had this. I was calling someone on Verizon and after some silence they picked up. Also if I call my phone from my Comcast landline there's no indication it's going through on the landline but my phone rings. I think these issues have been around awhile and tmo hasn't done anything. I wonder how we can get them to actually look into it...
Flood the support forums maybe?
Sent from my SGH-T999 using xda app-developers app
Yeah I think we need to bring this to t-mobile attention because most of all that i've read on here, i'm experiencing the same. I've tried different router settings as well but, nothing has worked.
Sent from my SGH-T999 using Tapatalk 2
I tried dmz and opening ports that tmo has on their forums. Nothing worked.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!
I've been troubleshooting as well. Looking into my router settings, I had my channel set to 11. I changed it to 1 and so far so good. I'll update as I go.
I'm just sayin!

Defective Radio?

I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
Click to expand...
Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
Click to expand...
Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
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k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
Click to expand...
Click to collapse
Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
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I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
Sent from my awesome gn2 jesusphone using xda app-developers app
Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
Sent from my SAMSUNG-SGH-I317 using xda premium
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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