Develop Bugs

Video Playback Keeps Failing

I AM SO SICK OF THIS!!!
It's been one of the biggest issues since the very beginning!
Every time it happens,I can never load a video ever again until restarting my Fire TV which is a PITA because I have to do a routine of things every time I restart it.
Has this issue ever been fixed in a later firmware version?
If yes,was it fixed before the root blocking update?

retroben said:
I AM SO SICK OF THIS!!!
It's been one of the biggest issues since the very beginning!
Every time it happens,I can never load a video ever again until restarting my Fire TV which is a PITA because I have to do a routine of things every time I restart it.
Has this issue ever been fixed in a later firmware version?
If yes,was it fixed before the root blocking update?
Click to expand...
Click to collapse
Try replacing your hdmi cable. I had a problem playing anything from Prime, and it turned out that I had a bad cable.

Not related to that.
When playing a YouTube video in a browser,it gets stuck on the black part with no circles and the timeline does not move.
In the YouTube apps,it gives me the playback error message.
I replaced my HDMI earlier on (when I had a GS7 GoogleTV STB) with a much more powerful and inexpensive Vizio gold-tipped HDMI wire,and I have extremely beautiful image quality in comparison to the cheap wire that has the ordinary metal tips.

Netflix sucks on FTV

My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks

supremekizzle said:
My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks
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Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.

KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
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How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.

JediSooner said:
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.
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Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.

KLit75 said:
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.
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I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.

JediSooner said:
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.
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Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.

KLit75 said:
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.
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Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.

JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
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If it's any consolation... on 51.1.x.x versions of Fire TV, I never had issues where it wouldn't play video, but I did have studdering and slow/fast issues. On the 51.5.3.0 Fire OS 5 preview, all that has gone away and aside from an issue with 5.1 sound which is solved by putting it on stereo, netflix is working great.

KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
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Click to collapse
I agree. Netflix performance actually gotten worse on the Fire TV since the latest official stable update. For months I been using it and it was fine but now once again I have issues where the video would freeze up for about 5 to 10 seconds then speed up right away everyone is super fast while the audio continues. Very annoying as I thought they finally fixed it but it came back again. Now I also been getting the "unable to play title" error again too.
I actually started to use my Apple TV 3rd Generation which is connected to Wifi 5ghz channel 36. Loads programs quickly, no stuttering, no unable to, no credit shrinking.

I've learned that having another video app open while trying to access Netflix is what causes the problem. The reason rebooting fixes it is because you essentially flush the FireTV's memory when you do the reboot. If you exit out of other apps fully, you shouldn't have anymore problems. I miss being able to click the Home button when switching between video apps but ever since I started doing a proper shutdown for video apps before switching to the next one, I no longer need to reboot to get the different video apps work.

JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
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That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.

Claude Koch said:
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.
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Hadn't considered that possibility; however, I don't use an alternate launcher and I always shutdown Kodi properly. Maybe there's something else tying up the video process? I've gone through the 'clear data' process on Amazon Video multiple times, but that didn't fix Netflix. I'll try to go straight into Netflix after a fresh reboot and see what I get.

Cannot Connect to Netflix at this Time Error

If i open netflix 10 times on my fire tv 9 times it will tell me it is unable to connect to netflix . Is anyone else having this issue also? Or has anyone had it and figured out how to fix it. I have cleard cache and data and even reinstalled a few times and nothing seems to fix it. Any idea or help would be great.

Usually happens when you use Kodi as a launcher or minimize to Home rather than exiting. Try quitting Kodi.
If not Kodi, suspect other background apps.
OS 5 handles this better (but has other, larger, problems).

bftiedt said:
If i open netflix 10 times on my fire tv 9 times it will tell me it is unable to connect to netflix . Is anyone else having this issue also? Or has anyone had it and figured out how to fix it. I have cleard cache and data and even reinstalled a few times and nothing seems to fix it. Any idea or help would be great.
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It's really strange that so many people have had major issues with Netflix for so long and Amazon doesn't seem to acknowledge it on a large scale. Mine has worked fine for months but that wasn't always the case and I still have the occasional video that won't load.
You can try the old prescription (something like this)
1. Uninstall Netflix
2. Go to apps/Amazon video and clear data 3 times
3. Unplug aftv for at least 10 seconds
4. Reinstall Netflix.
*if you have CWM, you can also wipe dalvik & cache partition (after step 3). It's just an added measure and maybe not necessary.

i can get netflix to load now but when trying to watch a video it loads to 25% and then tells me the title cant be played right now...

Thinking of Returning My Shield TV. Please Help

I'm getting ready to cancel my cable and are going to stream most of my content. I have a 1st generation chromecast that I have had for years. It performs pretty well, but since I will be streaming more of my content, I wanted a remote (other than my phone) and a UI. Nearly every review I read said that Shield is easily the most powerful and capable streaming box. I've had mine for about a week now and are having serious doubts. I hope that some of you can help.
First off, I knew going in that there are not as many Android TV apps as there are Roku channels. I also knew that apps could be sideloaded, so I didn't consider this that big of an issue. However, I'm noticing more and more that sideloading apps is pointless. I sideloaded the Cinemax app. After installing it, I can't do anything. I guess since it was made for a touchscreen, I can't use the arrows on the remote to select anything. I also tried sideloading the Charter Spectrum app. Same thing, I can't select anything. Even though this is not Nvidia's fault, I also can't use HBO GO, as Charter Spectrum allows me to sign in on an android mobile device, but not an Android TV, which makes absolutely no sense to me. I know that I can use my phone and cast to the Shield, which brings me to my next problem.
It seems that when I cast to the Shield using my phone, the stream is not smooth. It kind of stutters every few seconds. My internet speed is not great, but I don't have this problem when streaming to my old chromecast. I have tried them back to back with the same results. Also, on my last attempt to cast HBO Go on the Shield, along with stuttering, it paused itself. I went to my phone and hit play again. A few minutes later, the same thing. I thought it may be my internet connection, but I switched the cast over to the old chromecast and never experienced a single problem.
The remote seems to freeze up pretty often as well. If I watch something for a few minutes and then try to use the remote, it is unresponsive for several seconds, if not a minute.
I don't know if it is a problem with the apps or the Nvidia. Although it hasn't done it in the past day or 2, the Netflix app was freezing after only a few seconds of opening. In the middle of scrolling titles, the app would freeze and the entire Shield would seem to freeze with it. No buttons on the remote would work for several minutes. The FXNow app was also acting up. When browsing movie titles, some thumbnails would not show up and when clicking other titles, it brought up a different movie than the thumbnail. The Youtube app seems extremely slow to open. After clicking the app on the homescreen, I watch the spinning wheel for at least 10 to 15 seconds before the app opens.
Lastly, I was a little disappointed in the voice search. I used the microphone to search for a movie that I knew was streaming on one of my apps. However, it only showed me results to buy the movie on Google play. I had hoped that it would browse your apps to see if it was available free before showing results to buy.
I know this post is extremely long, but I am hoping some of you can help fix these issues. I have a hard time believing that a device as powerful as the Shield suffers from these simple problems. Most of which, the 5 year old chromecast still performs well.

I would either install full android or return the shield. Me personally, I have been running full android for over a year and will never go back to stock.

What are the benefits of running full android? I imagine you gain access to the full play store, but will apps actually work?

Yes. Full Android lets you run both normal and TV apps. There are a few that may not work, but I haven't run into any major problems so far. One other thing - to get the full use out of it, you will need a mouse and keyboard such as the Logitech K400.

I just run the stock nvidia android TV rom but I have a wireless mouse attached. That lets me run the majority of sideloaded apps that require touchscreen input, but I get to keep the custom shield programs and apps that make use of the regular remote. It's the best solution for me.

I have had mine for 4 weeks and love it for several reasons:
- I use youtube TV and YoutTube TV is not supported on Roku
- It is fast (I do not have the problem you describe with YouTube)
- I like my 4K picture
Other people love the Shield because of Kodi, but I do not use Kodi, so I cannot comment about it.
Having said that, if you are not using YouTube TV, Kodi, do not get into gaming, and/or do not care to run stock Android, I think you are better off with a Roku 4K and you will be fine. You can probably get 2 Roku 4Ks for the price of a Shield and it will have all the channels you ever want.
Again, for me it was YouTubeTV, Netflix, Amazon, HBO GO (works great for me), WatchESPN, Hulu, Vudu. Hulu does not support profiles in Android TV yet, but everything else works great and fast for me.

Insignia 58" Fire TV Audio Issues!?

I have two Insignia Fire TV devices. I have the 55" and the 58". After the most recent update (Fire OS 6.2.6.9 NS6269/2372) the TV drops all audio, usually happening after a graphical or video glitch. Sometimes it never comes back and I'm forced to reset the TV (via menu or remote hold select and play)! On Netflix the video will be playing and then all of a sudden it will buffer indefinitely and when I go back to the menu or exit and come back all sound is gone. The audio is gone everywhere, the Amazon menu also and in every app. On YouTube the video will glitch and repeat itself and then the audio is gone. On other apps sometimes there is no visual que and the audio is just gone.
So something has happened and I'm not 100% sure if the last update did it but about a day after that update I started to notice it. At first I thought it was a storage memory glitch. On the 55" model we had an issue where sound in many apps would be like 2 seconds behind the video and it turned out to be a storage issue. We had less than 600MB of space left and when I cleared up to 1GB+ the issue went away. So I did the same thing on the 58" and deleted many apps getting to 1.3GB free but to no avail. Amazon and Insignia are very good TVs but having only 4.27GB (probably 5 or 6 GB) is a joke! There would have been a $1 difference to make it like 16GB or higher! And when your screensaver app uses 500MB to 1GB WE SHOULD HAVE MORE SPACE! And using an SD card would be good if that wasn't also buggy as heck! I added an SD card to get my live TV video to go beyond 2 minutes and it worked for a day and then went back to 2 minutes and just to get it to work I had to format the flash memory to internal storage and then back to external. It was a joke but this is annoying.
My audio drops out two to three times a night and sometimes a reset doesn't fix it and I'm forced to pull the plug for 30 seconds. I also found that in Live TV mode the audio goes out every few minutes for a few minutes and then comes back on and does this cycle over and over forever! I think it's a system error also as the live TV buffer video so you can rewind and fast forward for two minutes and I think this is also being affected by this issue. So not even live TV is safe for me to watch now that I can't use any of the apps! WTF!? The tv is unusable! This needs to be dealt with ASAP! This is a software issue or unplugging wouldn't work. And I was going to try and hard reset and start over but Amazon should know about this and if it was the update it's going to happen again. I am here to provide anything Amazon needs to get to the bottom of this. I'm sure many people are experiencing this bug but it was hard for me to find the place to report it!? I don't have this new issue with my 55" model. Please help!
Info on TV:
​Insignia 58" 4K Fire TV Edition
Software:​ Fire OS 6.2.6.9 NS6269/2372
​Fire TV Home Version: 6200198.1
Model: Insignia NS-58DF620NA20
Storage Capacity: 1.01 GB of 4.27 GB Available​ (I had it up to 1.3 but the screensaver app keeps taking huge amounts of cache space!).
Also weird is my 55" model shows NA (North America) and 19 at the end to designate 2019 while my 58" shows 20 (I'm guessing meaning 2020 year model). Also the 58" model is gone from Amazon and BestBuy while the original 55" and below " 19" models are still for sale. Was there a hardware bug?!
Sincerely,
5th​

OK, this seems to be a huge bug with these TVs, just search Google for, "insignia fire tv edition tv speakers wont turn on". I found over 30 people with different sizes of the same TV that have the same issue! Mine started after that last update, I know 100%! I was also going to post mine also says tv speakers are "off" and won't let me turn them on. I did a hard reset (deleted everything from device and memory) but the issue was still there. I knew it would still be there as the update is still installed. I was able to fix mine temporarily by plugging in headphones and then unplugging them.
They setup a Geek Squad free home visit to look at the TV this Friday so I'll post back then on what they do. But please anyone else having this issue please call Insignia so they can report this bug. The more people who report it we might get it fixed! The weird thing is I could usually get the speakers to work by pulling the plug and then holding the power button for a few seconds and then turning it back on. But that stopped working so I tried the headphone jack and that did it. Once the headphones were unplugged the sound started to come from the speakers and it said "on" again.
My cousin has this same TV and he doesn't have this issue and I have the smaller 55 inch model also and it doesn't have this issue either. So something in that last update screwed something up for many of us.
5th

I found out this issue is affecting hundreds of people. The Best Buy forums are loaded with people experiencing this audio issue (https://forums.bestbuy.com/t5/Telev...-intermittent-audio-issues/m-p/1334032#M39005). Ok, after the Geek Squad guy came and installed the new mainboard the tv is working good. But it updated to the newest version (Fire OS 6.2.6.9 (NS6269/2372) which has been the catalyst for everyone's woes it seems. Also my cousin has the same 58 inch TV and his got the update a couple weeks ago but it only just started experiencing the audio issues.
So after the install my TV now thinks it's a 55 inch, lol. They must have sent the wrong board. They sent me the 55 inch board instead of the 58 inch one. So my 58 inch NS-58DF620NA20 now shows up as a 55 inch as NS-55DF710NA19! I'm hoping there is no long term effects or other odd side effects from this. I have gotten a few "system components" updates and I was hoping that these would fix these headphone speakers off bug. But everyone who has this issue needs to call Insignia and report it so the engineering team can work on a fix (and be notified) at 1-877-467-4289. I'll post back Inna few days and let you know how it's going. Maybe I'm ok now that my TV thinks it's a 55 inch?!
5th

My fix
I also have an Insigna 58" FireTV. To get it to work, I switch the "Input" to "Composite", hit the "Home" key and now the internal speakers are re-enabled.
I do have a Wii connected to the Composite input, but it is not on when I do the input switch.
The audio does dropout as described above, but not sure if an update broke it.

My fix:
I was having this issue. Turned out my friend had connected his wireless headphones and forgot to disconnect them. Check your “other Bluetooth device” setting for any rogue Bluetooth speakers.