I have two Insignia Fire TV devices. I have the 55" and the 58". After the most recent update (Fire OS 6.2.6.9 NS6269/2372) the TV drops all audio, usually happening after a graphical or video glitch. Sometimes it never comes back and I'm forced to reset the TV (via menu or remote hold select and play)! On Netflix the video will be playing and then all of a sudden it will buffer indefinitely and when I go back to the menu or exit and come back all sound is gone. The audio is gone everywhere, the Amazon menu also and in every app. On YouTube the video will glitch and repeat itself and then the audio is gone. On other apps sometimes there is no visual que and the audio is just gone.
So something has happened and I'm not 100% sure if the last update did it but about a day after that update I started to notice it. At first I thought it was a storage memory glitch. On the 55" model we had an issue where sound in many apps would be like 2 seconds behind the video and it turned out to be a storage issue. We had less than 600MB of space left and when I cleared up to 1GB+ the issue went away. So I did the same thing on the 58" and deleted many apps getting to 1.3GB free but to no avail. Amazon and Insignia are very good TVs but having only 4.27GB (probably 5 or 6 GB) is a joke! There would have been a $1 difference to make it like 16GB or higher! And when your screensaver app uses 500MB to 1GB WE SHOULD HAVE MORE SPACE! And using an SD card would be good if that wasn't also buggy as heck! I added an SD card to get my live TV video to go beyond 2 minutes and it worked for a day and then went back to 2 minutes and just to get it to work I had to format the flash memory to internal storage and then back to external. It was a joke but this is annoying.
My audio drops out two to three times a night and sometimes a reset doesn't fix it and I'm forced to pull the plug for 30 seconds. I also found that in Live TV mode the audio goes out every few minutes for a few minutes and then comes back on and does this cycle over and over forever! I think it's a system error also as the live TV buffer video so you can rewind and fast forward for two minutes and I think this is also being affected by this issue. So not even live TV is safe for me to watch now that I can't use any of the apps! WTF!? The tv is unusable! This needs to be dealt with ASAP! This is a software issue or unplugging wouldn't work. And I was going to try and hard reset and start over but Amazon should know about this and if it was the update it's going to happen again. I am here to provide anything Amazon needs to get to the bottom of this. I'm sure many people are experiencing this bug but it was hard for me to find the place to report it!? I don't have this new issue with my 55" model. Please help!
Info on TV:
Insignia 58" 4K Fire TV Edition
Software: Fire OS 6.2.6.9 NS6269/2372
Fire TV Home Version: 6200198.1
Model: Insignia NS-58DF620NA20
Storage Capacity: 1.01 GB of 4.27 GB Available (I had it up to 1.3 but the screensaver app keeps taking huge amounts of cache space!).
Also weird is my 55" model shows NA (North America) and 19 at the end to designate 2019 while my 58" shows 20 (I'm guessing meaning 2020 year model). Also the 58" model is gone from Amazon and BestBuy while the original 55" and below " 19" models are still for sale. Was there a hardware bug?!
Sincerely,
5th
OK, this seems to be a huge bug with these TVs, just search Google for, "insignia fire tv edition tv speakers wont turn on". I found over 30 people with different sizes of the same TV that have the same issue! Mine started after that last update, I know 100%! I was also going to post mine also says tv speakers are "off" and won't let me turn them on. I did a hard reset (deleted everything from device and memory) but the issue was still there. I knew it would still be there as the update is still installed. I was able to fix mine temporarily by plugging in headphones and then unplugging them.
They setup a Geek Squad free home visit to look at the TV this Friday so I'll post back then on what they do. But please anyone else having this issue please call Insignia so they can report this bug. The more people who report it we might get it fixed! The weird thing is I could usually get the speakers to work by pulling the plug and then holding the power button for a few seconds and then turning it back on. But that stopped working so I tried the headphone jack and that did it. Once the headphones were unplugged the sound started to come from the speakers and it said "on" again.
My cousin has this same TV and he doesn't have this issue and I have the smaller 55 inch model also and it doesn't have this issue either. So something in that last update screwed something up for many of us.
5th
I found out this issue is affecting hundreds of people. The Best Buy forums are loaded with people experiencing this audio issue (https://forums.bestbuy.com/t5/Telev...-intermittent-audio-issues/m-p/1334032#M39005). Ok, after the Geek Squad guy came and installed the new mainboard the tv is working good. But it updated to the newest version (Fire OS 6.2.6.9 (NS6269/2372) which has been the catalyst for everyone's woes it seems. Also my cousin has the same 58 inch TV and his got the update a couple weeks ago but it only just started experiencing the audio issues.
So after the install my TV now thinks it's a 55 inch, lol. They must have sent the wrong board. They sent me the 55 inch board instead of the 58 inch one. So my 58 inch NS-58DF620NA20 now shows up as a 55 inch as NS-55DF710NA19! I'm hoping there is no long term effects or other odd side effects from this. I have gotten a few "system components" updates and I was hoping that these would fix these headphone speakers off bug. But everyone who has this issue needs to call Insignia and report it so the engineering team can work on a fix (and be notified) at 1-877-467-4289. I'll post back Inna few days and let you know how it's going. Maybe I'm ok now that my TV thinks it's a 55 inch?!
5th
My fix
I also have an Insigna 58" FireTV. To get it to work, I switch the "Input" to "Composite", hit the "Home" key and now the internal speakers are re-enabled.
I do have a Wii connected to the Composite input, but it is not on when I do the input switch.
The audio does dropout as described above, but not sure if an update broke it.
My fix:
I was having this issue. Turned out my friend had connected his wireless headphones and forgot to disconnect them. Check your “other Bluetooth device” setting for any rogue Bluetooth speakers.
Related
I AM SO SICK OF THIS!!!
It's been one of the biggest issues since the very beginning!
Every time it happens,I can never load a video ever again until restarting my Fire TV which is a PITA because I have to do a routine of things every time I restart it.
Has this issue ever been fixed in a later firmware version?
If yes,was it fixed before the root blocking update?
retroben said:
I AM SO SICK OF THIS!!!
It's been one of the biggest issues since the very beginning!
Every time it happens,I can never load a video ever again until restarting my Fire TV which is a PITA because I have to do a routine of things every time I restart it.
Has this issue ever been fixed in a later firmware version?
If yes,was it fixed before the root blocking update?
Click to expand...
Click to collapse
Try replacing your hdmi cable. I had a problem playing anything from Prime, and it turned out that I had a bad cable.
Not related to that.
When playing a YouTube video in a browser,it gets stuck on the black part with no circles and the timeline does not move.
In the YouTube apps,it gives me the playback error message.
I replaced my HDMI earlier on (when I had a GS7 GoogleTV STB) with a much more powerful and inexpensive Vizio gold-tipped HDMI wire,and I have extremely beautiful image quality in comparison to the cheap wire that has the ordinary metal tips.
Got the Amazon fire TV one week back and its not rooted, but Installed XBMC.
When I try to watch a video on you tube after 5 to 10 minutes, it starts buffering and the video doesnt play afterwards, I have to go back and open it againa, and forward it to the original place and watch it, again after 5 minutes samethign happens..
Same with XBMC, after 5 minutes video buffers, but after couple of minutes if click play button video resumes, but after couple of minutes buffering starts...
I watch youtube on my laptop or chromecast, it works perfectly , so i dont think there is any problem with wifi. Also I have download speeds of 20MBPS +
Is it because of faulty device or anythign else. Yestereday i cleared youtube apps data, still the problem continues.. Please suggest me how can I resolve it??
TIA
I can't help but blame and jab qualcomm with a stick when it comes to Fire TV problems.
Especially Fire TV is stuck with older v5x instead of v66.
I have my own video issues where it fails entirely.
After long enough,videos completely refuse to work (error ocurred) on YouTube and many others until I restart with ctrl+alt+delete hotkeys.
I haven't seen it happen in quite a while though since modding several minor aspects with various performance tweaks.
I talked to staples, they are sending me a new device, but looking at the problems that people have, the new device may not solve the problem... Lets see..
Hello all,
I've had my Fire TV for a while now. It has been working fine. It is rooted and has XBMC/Kodi on it, but that is about it. It had been working fine until a few days ago when I attempted to listen to an MP3 file through XBMC. It played, but it kept cutting out every few seconds and was very choppy. I noticed when it cut out, my receiver seemed to lose audio protocol as well. I thought maybe it was an XBMC issue but when I got back to the main Amazon Fire TV operating system, it was extremely laggy just to navigate. I rebooted the machine, same issue. Event he screensaver that shows photos s laggy.
I am wondering if there is something that is running on startup causing a problem. I am not using the remote that came with it, instead using a wireless keyboard. I have been using it this way for 2 months without issue.
My next thought it to do a factory reset, but would rather not if I didnt have to. Is there a way to look at what is going on similar to task manager in Windows (sorry, not too familiar with Android itself) or should I just factory reset?
Seems really silly, but I have solved the issue. I guess something with the HDMI connection had changed. I unplugged it from the HDMI 2 port on the tv and plugged it into HDMI 3 port - rebooted and it worked. Leaving this here incase someone else experiences the same issue. I wanted to get technical with it, but the solution was so simple I didn't even think of it (Amazon support requested I try this.)
Iv got a dozen AFTV 1's and sticks!
However my first AFTV2, after opening and turning it on for the first time, it updated and then booted into a blank screen, nothing! Could not get into the resolution settings, nothing dead! Kaput! sent it back!
2nd AFTV2 I had issues with connecting to the wifi, and then when it was downloading the update, the wifi kept dropping out so I had to download it in bits, when it finally downloaded it installed but the new Wi-Fi remote keeps dropping off! Difficulty in pairing it up at times - so annoying! I tried everything in the end I just give up and used my fire tv stick remote!
I have found that apps I used on the AFTV1 like Advanced Task Killer no longer works as it does not show the correct RAM and does not show the processes that are currently running, so I can’t kill Kodi if Kodi crashes! Works perfectly on AFTV1.
On AFTV1 I use the standard amazon 4 USB amazon hub with a wireless mouse dongle and usb drive and both work, on the AFTV2, the hub doesn’t work, I haven’t tried to power it to see if that would work!
No optical, I guess no big deal as HDMI to TV then optical out to sound receiver! Will try this way! But I would of thought going directly would be better!
Apps like CCleaner and others the screen goes small like an android phone! Or stretched on some apps! On the AFTV1 the screen would at least get filled to the whole screen! It makes these side loaded apps look crap!
I can’t find the 4K content? Although I don’t have a 4K TV! Do you need to connect to a 4K TV for this content to suddenly become available?
The AGK FIRE app doesn’t work! My AFTV2’s don’t even appear on the list, so I can’t side load apps from say another AFTV or phone!
http://forum.xda-developers.com/fire-tv/general/official-fire-tv-2-fire-os-5-including-t3219023
Hoping someone might have some ideas. I have a Fire TV gen 1, actually a couple, and they're rooted. I just upgraded one to 5.2.6.3 and the other I haven't. I started having the device go to sleep automatically while watching PVR through Kodi. Did some research and found a setting to change through adb. After the setting the device no longer went to sleep but a new issue arose and that is about every 20 minutes playback stops. Happens in Kodi and also have it happening on Netflix. Now here's the odd thing it's happening on the other device that wasn't changed. I have 2 Harmony Hub remotes and I've powered off both and still have same issue so that's ruled out. Google searches suggested low storage but I have 750 mb free and I've run it on much lower.
Sent from my SM-G950U using Tapatalk