Video Playback Keeps Failing - Fire TV Q&A, Help & Troubleshooting

I AM SO SICK OF THIS!!!
It's been one of the biggest issues since the very beginning!
Every time it happens,I can never load a video ever again until restarting my Fire TV which is a PITA because I have to do a routine of things every time I restart it.
Has this issue ever been fixed in a later firmware version?
If yes,was it fixed before the root blocking update?

retroben said:
I AM SO SICK OF THIS!!!
It's been one of the biggest issues since the very beginning!
Every time it happens,I can never load a video ever again until restarting my Fire TV which is a PITA because I have to do a routine of things every time I restart it.
Has this issue ever been fixed in a later firmware version?
If yes,was it fixed before the root blocking update?
Click to expand...
Click to collapse
Try replacing your hdmi cable. I had a problem playing anything from Prime, and it turned out that I had a bad cable.

Not related to that.
When playing a YouTube video in a browser,it gets stuck on the black part with no circles and the timeline does not move.
In the YouTube apps,it gives me the playback error message.
I replaced my HDMI earlier on (when I had a GS7 GoogleTV STB) with a much more powerful and inexpensive Vizio gold-tipped HDMI wire,and I have extremely beautiful image quality in comparison to the cheap wire that has the ordinary metal tips.

Related

Video playback micro-stuttering after a two months

Hello!
I am very very satisfied from the AFTV.
Rooted, using latest SPMC with RBox modules...
I have noticed that in the last week or two, the device became somewhat unstable (than usual anyway).
Video playback in XBMC (and maybe some other apps like YouTube/Animal Planet/PlutoTV/etc...) is worse, I get a microstutter every few minutes, sometimes even more than a microstutter, video hangs for a second or two... This is very annoying.
*XBMC suffers the most.
This happens regardless of video quality (checked SD/720/1080/2k...).
I am used to taking this kind of irritating behavior from Android, same thing happened to me with every Android Phone / TV Stick I have every had.
My solution was always to reflash a new ROM, start everything from scratch every few months..
I was really hoping that with the AFTV, I could just use it daily without messing around constantly around the clock with bug fixes and reflashes.
The problem here is, that there are no ROMS that I can reflash.
I have also tried installing Seeder, made everything MUCH worse.
Does anyone have any tips for fixing this?
Thanks in advance!
I started to notice the micro stutters last night as well. But the Aftv is at my girls friends place and she had terrible wifi connection. At some point I'm going to take it to my place and hardwire it to see if there's a difference.
I'm assuming it's an internet connectivity issue. Is yours hard wired?
I've noticed this issue with my parents AFTV, but don't experience it on my own. The only difference with their setup is that it is configured with multiple profiles and set to output 5.1 with pass through enabled. If I had to guess, I'd put my money on the stutter being caused by something with the audio engine.
WisdomWolf said:
I've noticed this issue with my parents AFTV, but don't experience it on my own. The only difference with their setup is that it is configured with multiple profiles and set to output 5.1 with pass through enabled. If I had to guess, I'd put my money on the stutter being caused by something with the audio engine.
Click to expand...
Click to collapse
I have mine set on stock. 2.0 optimized.
vi3tl23n3gad3 said:
I started to notice the micro stutters last night as well. But the Aftv is at my girls friends place and she had terrible wifi connection. At some point I'm going to take it to my place and hardwire it to see if there's a difference.
I'm assuming it's an internet connectivity issue. Is yours hard wired?
Click to expand...
Click to collapse
It's not an internet issue, in XBMC I see the movie caching very fast, and when the stutter happens, everything freezes (menus etc...)
WisdomWolf said:
I've noticed this issue with my parents AFTV, but don't experience it on my own. The only difference with their setup is that it is configured with multiple profiles and set to output 5.1 with pass through enabled. If I had to guess, I'd put my money on the stutter being caused by something with the audio engine.
Click to expand...
Click to collapse
ATFV connected through HDMI Cable to the Phillips TV... standard 2.0 audio system, nothing fancy...
Perhaps it's something with my AdvancedSettings xml? My SPMC version? Trickster installed (and not used at all)?
Gaiosan said:
It's not an internet issue, in XBMC I see the movie caching very fast, and when the stutter happens, everything freezes (menus etc...)
ATFV connected through HDMI Cable to the Phillips TV... standard 2.0 audio system, nothing fancy...
Perhaps it's something with my AdvancedSettings xml? My SPMC version? Trickster installed (and not used at all)?
Click to expand...
Click to collapse
What's trickster?
vi3tl23n3gad3 said:
What's trickster?
Click to expand...
Click to collapse
Kernel control app, but it's off and I don't use it.

[Q] Buffering Issue

Got the Amazon fire TV one week back and its not rooted, but Installed XBMC.
When I try to watch a video on you tube after 5 to 10 minutes, it starts buffering and the video doesnt play afterwards, I have to go back and open it againa, and forward it to the original place and watch it, again after 5 minutes samethign happens..
Same with XBMC, after 5 minutes video buffers, but after couple of minutes if click play button video resumes, but after couple of minutes buffering starts...
I watch youtube on my laptop or chromecast, it works perfectly , so i dont think there is any problem with wifi. Also I have download speeds of 20MBPS +
Is it because of faulty device or anythign else. Yestereday i cleared youtube apps data, still the problem continues.. Please suggest me how can I resolve it??
TIA
I can't help but blame and jab qualcomm with a stick when it comes to Fire TV problems.
Especially Fire TV is stuck with older v5x instead of v66.
I have my own video issues where it fails entirely.
After long enough,videos completely refuse to work (error ocurred) on YouTube and many others until I restart with ctrl+alt+delete hotkeys.
I haven't seen it happen in quite a while though since modding several minor aspects with various performance tweaks.
I talked to staples, they are sending me a new device, but looking at the problems that people have, the new device may not solve the problem... Lets see..

Netflix sucks on FTV

My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks
supremekizzle said:
My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks
Click to expand...
Click to collapse
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
Click to expand...
Click to collapse
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.
JediSooner said:
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.
Click to expand...
Click to collapse
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.
KLit75 said:
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.
Click to expand...
Click to collapse
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.
JediSooner said:
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.
Click to expand...
Click to collapse
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.
KLit75 said:
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.
Click to expand...
Click to collapse
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
Click to collapse
If it's any consolation... on 51.1.x.x versions of Fire TV, I never had issues where it wouldn't play video, but I did have studdering and slow/fast issues. On the 51.5.3.0 Fire OS 5 preview, all that has gone away and aside from an issue with 5.1 sound which is solved by putting it on stereo, netflix is working great.
KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
Click to expand...
Click to collapse
I agree. Netflix performance actually gotten worse on the Fire TV since the latest official stable update. For months I been using it and it was fine but now once again I have issues where the video would freeze up for about 5 to 10 seconds then speed up right away everyone is super fast while the audio continues. Very annoying as I thought they finally fixed it but it came back again. Now I also been getting the "unable to play title" error again too.
I actually started to use my Apple TV 3rd Generation which is connected to Wifi 5ghz channel 36. Loads programs quickly, no stuttering, no unable to, no credit shrinking.
I've learned that having another video app open while trying to access Netflix is what causes the problem. The reason rebooting fixes it is because you essentially flush the FireTV's memory when you do the reboot. If you exit out of other apps fully, you shouldn't have anymore problems. I miss being able to click the Home button when switching between video apps but ever since I started doing a proper shutdown for video apps before switching to the next one, I no longer need to reboot to get the different video apps work.
JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
Click to collapse
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.
Claude Koch said:
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.
Click to expand...
Click to collapse
Hadn't considered that possibility; however, I don't use an alternate launcher and I always shutdown Kodi properly. Maybe there's something else tying up the video process? I've gone through the 'clear data' process on Amazon Video multiple times, but that didn't fix Netflix. I'll try to go straight into Netflix after a fresh reboot and see what I get.

Audio slightly out of sync when using streaming video apps

Hello to everyone!
I just purchased today the Samsung Galaxy Tab s4, and coming from the Nexus 10 I was astonished by the speed of the device ?
The only thing that bothers me a lot is that whenever I try to watch YouTube, Vimeo, Netflix, Facebook videos or any other streaming video app, the audio is out of sync slightly from the video. This happens only when using the tablet speakers or wired headphones, but not with Bluetooth headphones. On Bluetooth the audio sync if perfect. Also playing locally stored files on the tablet itself, the audio sync is perfect regardless of using speakers, wired or Bluetooth headphones.
I've searched and tried everything I could find (latest update, clear app cache, restarted multiple times, disabled stock anti-virus, force gpu rendering on developer options) and nothing works!!
Has someone else had these issues? Can someone please help me, is there any suggestions? Maybe an app or setting for audio latency adjustment? I'm willing to flash a custom rom on the device (been using LineageOS on my Nexus 10) but can't find anything for Galaxy tab s4.
Thank you!
Any answer someone?
I'm having the same problem, would like to see a solution, because it drives me crazy!!!!
ice0cold said:
I'm having the same problem, would like to see a solution, because it drives me crazy!!!!
Click to expand...
Click to collapse
Just replying to say that I have the same issue and it is beyond irritating!
I haven't noticed this at all
No issues here. All in perfect sync.
I already contacted my countries Samsung support about this issue. They said they will investigate it and contact me.
I hope this can be fixed because I basically can't watch videos with that delay.
Also I have an audio latency while watching stock videos stored in the tablets memory.
I'm sending my tablet for service tomorrow, but I've read a lot of horror stories... I hope that I don't end up in one of them
sotis_tseles said:
I'm sending my tablet for service tomorrow, but I've read a lot of horror stories... I hope that I don't end up in one of them
Click to expand...
Click to collapse
damn, I wonder If I should do the same... I wonder how many people just do not notice it, because delay is very small...
Just want to add to the list, noticed the same and posted on a german forum - but no one even responded there. Maybe no one realizes the issue.
It is best described, as if you have connected bluetooth headphones, which always have a slight delay when watching video. It's not much, maybe 0,3/0,5 seconds.
Please keep us informed about what samsung did and wether the issue could be resolved.
Yep me too
Is subtle, but is there
So I am pretty sure is a software issue
Or many many units are wrong....
I opened yesterday a same topic on Samsung's official forums.
ice0cold, Dedusa23, q173242 and hardpike, if you can write on that thread also maybe it is helpful, someone may see it from Samsung. You can find the link below
https://eu.community.samsung.com/t5...g-streaming/m-p/694759/highlight/false#M25430
I have to say that I did notice this short after buying it.
But yesterday I checked and now seems ok
I did check amazon, netfliz and one movie with mx player
All good now
hardpike said:
I have to say that I did notice this short after buying it.
But yesterday I checked and now seems ok
I did check amazon, netfliz and one movie with mx player
All good now
Click to expand...
Click to collapse
what about Youtube? I'm still having the same delay.
I thinkni still seeing a slight voice delay
I'm in the USA and have same issue...
I bought my tab S4 as an open box from Best Buy. Audio is slightly out of sync, behind video in most apps. YouTube is the worst, but in Amazon Prime Video it seems perfectly in sync. I went to a different Best Buy and looked at the demo model. Same sync issue as mine! Next time I visit the store I bought it from I will check their demo model.
Hopefully it's not a hardware issue because Amazon works fine. Could be some underlying Android video API causing the problem....one Amazon doesn't use?
Recent update.
I took it to a Samsung service point and they are deniyng the problem.. They say they don't see anything wrong hardware wise and that the delay is so slight that is barely noticeable by them.. I'm going to wait a couple of months and if nothing changes with a new firmware update I'm going to sell it and get a new one. Samsung honestly I'm very pissed with you and your representatives...
hardpike said:
Yep me too
Is subtle, but is there
So I am pretty sure is a software issue
Or many many units are wrong....
Click to expand...
Click to collapse
I just noticed it again, when watching Netflix.
I haven't noticed the issue in other applications. Will have a look.
My former tablet is the first Tab S 10.1 and this was never an issue.
I will try using BT-Headphones, wich i did not yet try.
Also, I will look at different Apps, but Netflix is most annoying.
It is probably a good idea to submit an error report to Netflix.
waitasecond said:
I just noticed it again, when watching Netflix.
I haven't noticed the issue in other applications. Will have a look.
My former tablet is the first Tab S 10.1 and this was never an issue.
I will try using BT-Headphones, wich i did not yet try.
Also, I will look at different Apps, but Netflix is most annoying.
It is probably a good idea to submit an error report to Netflix.
Click to expand...
Click to collapse
I will check Netflix today, as I have a Daredevil marathon today
No delay for me in Netflix

Insignia 58" Fire TV Audio Issues!?

I have two Insignia Fire TV devices. I have the 55" and the 58". After the most recent update (Fire OS 6.2.6.9 NS6269/2372) the TV drops all audio, usually happening after a graphical or video glitch. Sometimes it never comes back and I'm forced to reset the TV (via menu or remote hold select and play)! On Netflix the video will be playing and then all of a sudden it will buffer indefinitely and when I go back to the menu or exit and come back all sound is gone. The audio is gone everywhere, the Amazon menu also and in every app. On YouTube the video will glitch and repeat itself and then the audio is gone. On other apps sometimes there is no visual que and the audio is just gone.
So something has happened and I'm not 100% sure if the last update did it but about a day after that update I started to notice it. At first I thought it was a storage memory glitch. On the 55" model we had an issue where sound in many apps would be like 2 seconds behind the video and it turned out to be a storage issue. We had less than 600MB of space left and when I cleared up to 1GB+ the issue went away. So I did the same thing on the 58" and deleted many apps getting to 1.3GB free but to no avail. Amazon and Insignia are very good TVs but having only 4.27GB (probably 5 or 6 GB) is a joke! There would have been a $1 difference to make it like 16GB or higher! And when your screensaver app uses 500MB to 1GB WE SHOULD HAVE MORE SPACE! And using an SD card would be good if that wasn't also buggy as heck! I added an SD card to get my live TV video to go beyond 2 minutes and it worked for a day and then went back to 2 minutes and just to get it to work I had to format the flash memory to internal storage and then back to external. It was a joke but this is annoying.
My audio drops out two to three times a night and sometimes a reset doesn't fix it and I'm forced to pull the plug for 30 seconds. I also found that in Live TV mode the audio goes out every few minutes for a few minutes and then comes back on and does this cycle over and over forever! I think it's a system error also as the live TV buffer video so you can rewind and fast forward for two minutes and I think this is also being affected by this issue. So not even live TV is safe for me to watch now that I can't use any of the apps! WTF!? The tv is unusable! This needs to be dealt with ASAP! This is a software issue or unplugging wouldn't work. And I was going to try and hard reset and start over but Amazon should know about this and if it was the update it's going to happen again. I am here to provide anything Amazon needs to get to the bottom of this. I'm sure many people are experiencing this bug but it was hard for me to find the place to report it!? I don't have this new issue with my 55" model. Please help!
Info on TV:
​Insignia 58" 4K Fire TV Edition
Software:​ Fire OS 6.2.6.9 NS6269/2372
​Fire TV Home Version: 6200198.1
Model: Insignia NS-58DF620NA20
Storage Capacity: 1.01 GB of 4.27 GB Available​ (I had it up to 1.3 but the screensaver app keeps taking huge amounts of cache space!).
Also weird is my 55" model shows NA (North America) and 19 at the end to designate 2019 while my 58" shows 20 (I'm guessing meaning 2020 year model). Also the 58" model is gone from Amazon and BestBuy while the original 55" and below " 19" models are still for sale. Was there a hardware bug?!
Sincerely,
5th​
OK, this seems to be a huge bug with these TVs, just search Google for, "insignia fire tv edition tv speakers wont turn on". I found over 30 people with different sizes of the same TV that have the same issue! Mine started after that last update, I know 100%! I was also going to post mine also says tv speakers are "off" and won't let me turn them on. I did a hard reset (deleted everything from device and memory) but the issue was still there. I knew it would still be there as the update is still installed. I was able to fix mine temporarily by plugging in headphones and then unplugging them.
They setup a Geek Squad free home visit to look at the TV this Friday so I'll post back then on what they do. But please anyone else having this issue please call Insignia so they can report this bug. The more people who report it we might get it fixed! The weird thing is I could usually get the speakers to work by pulling the plug and then holding the power button for a few seconds and then turning it back on. But that stopped working so I tried the headphone jack and that did it. Once the headphones were unplugged the sound started to come from the speakers and it said "on" again.
My cousin has this same TV and he doesn't have this issue and I have the smaller 55 inch model also and it doesn't have this issue either. So something in that last update screwed something up for many of us.
5th
I found out this issue is affecting hundreds of people. The Best Buy forums are loaded with people experiencing this audio issue (https://forums.bestbuy.com/t5/Telev...-intermittent-audio-issues/m-p/1334032#M39005). Ok, after the Geek Squad guy came and installed the new mainboard the tv is working good. But it updated to the newest version (Fire OS 6.2.6.9 (NS6269/2372) which has been the catalyst for everyone's woes it seems. Also my cousin has the same 58 inch TV and his got the update a couple weeks ago but it only just started experiencing the audio issues.
So after the install my TV now thinks it's a 55 inch, lol. They must have sent the wrong board. They sent me the 55 inch board instead of the 58 inch one. So my 58 inch NS-58DF620NA20 now shows up as a 55 inch as NS-55DF710NA19! I'm hoping there is no long term effects or other odd side effects from this. I have gotten a few "system components" updates and I was hoping that these would fix these headphone speakers off bug. But everyone who has this issue needs to call Insignia and report it so the engineering team can work on a fix (and be notified) at 1-877-467-4289. I'll post back Inna few days and let you know how it's going. Maybe I'm ok now that my TV thinks it's a 55 inch?!
5th
My fix
I also have an Insigna 58" FireTV. To get it to work, I switch the "Input" to "Composite", hit the "Home" key and now the internal speakers are re-enabled.
I do have a Wii connected to the Composite input, but it is not on when I do the input switch.
The audio does dropout as described above, but not sure if an update broke it.
My fix:
I was having this issue. Turned out my friend had connected his wireless headphones and forgot to disconnect them. Check your “other Bluetooth device” setting for any rogue Bluetooth speakers.

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