Develop Bugs

Incoming callson WiFi calling goes straight to Voicemail

I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them

soljaofjesus said:
I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them
Click to expand...
Click to collapse
Ah-ha, you just solved a mystery for me! I like to have my phone automatically connect to any wifi in my usual hangouts to save data. I kept wondering why I was missing calls without hearing my ringtone. I have a theory on what is happening. Back on my old Vibrant, wifi-calling could not work on slower networks. I could get it to initialize but never could it actually make a call. I noticed this when up in the mountains at a lodge that had very slow internet. Maybe it's the same issue? Hopefully others will chime in.
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
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Click to collapse
Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.
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Click to collapse
I think most of these threads are locked because XDA is trying to separate them all. Anyways, this is the only way I could respond. Since my first post, I have had more positive experiences with wifi-calling. I think it may be a little of both, slow connection and this newer implementation. On a slow connection it definitely wont work correctly which is what I would expect. What I mean is you can't successfully answer or make a call as the phone app will just hang. Going straight to Voicemail is another mystery altogether. I have 4g internet at home so there is no reason I can think of for that to happen. But like I said since my first post I have successfully made and answered several calls from home using wifi-calling and even a few from a location that had decent internet. Call quality was decent for what it is.
Guys, take a look at this thread. It concerns wifi signal dropping and re-enabling. That would certainly explain why some of the calls made to me when I was at home on wifi went to Voicemail even though I have 4g. I did notice some of this last week.
http://forum.xda-developers.com/showthread.php?t=1790187

Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.

Wifi Calling
sflagg73 said:
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
Click to expand...
Click to collapse
Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.

This happens on sprint phones as well...

I see this thread is open again. My experiences with wifi-calling have bore out what I thought: A weak signal will cause problems. I only wish that every call went to voicemail. What happens often with me is that wifi-calling will partially work, as in I can answer a call but the person can't hear me at all and I may catch one or two words from them. If they terminate the call, the phone app is fine, but if I terminate the call, the phone app hangs and freezes everything! Today it was so bad I had to pull the battery and reboot. Maybe wifi calls going to voicemail is an imperfect function that Samsung or rather T-Mobile built into the app. It kinda makes sense as this app could never complete a wifi call if you were connected to slow internet when it was a separate app. In any case I would rather have my wifi calls go straight to voicemail (and get a pop-up notification) than have the app try to work but wind up hanging my phone. What do you guys think?

I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.

dcugooner said:
I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.
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This isn't particularly good news for me. If it isn't software problem that manifests when coupled with a slow network then a future update won't fix it. That's what I was hoping the problem would turn out to be. If its hardware, then the time I have to do something about it is limited as I dropped my first phone and the replacement has a limited warranty, I think. Plus, I've paid to have invisi-shield placed on the front and back and would have to eat that cost if I get another replacement.

Epic Fail
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.

IrieBro said:
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.
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Click to collapse
how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.

WPSM
There is a link earlier in this thread to another XDA thread. Phone app --> *#0011# --> menu button --> WiFi--> Press WPSM On/Off button.
My GS3 would drop a WiFi signal 3 inches from the router at work and 3 feet from the router at home. At least THAT is fixed now. However, I don't seem to get the same WiFi signal range as my Vibrant did using the same routers Trying the channel 3. I do have a few setting set to auto at least on my home router.
-greenboy- said:
how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.
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Click to collapse

when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly

duhitsrandy said:
when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly
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Click to collapse
Yes, that's required, but not the underlying issue of the thread.

I've had wifi calling weirdness too. I called my sisters Verizon cell and there was no tone but after xx seconds it got her voicemail. When I call my phone on my house phone (Comcast) my phone rings but there's no tone on the house phone!

I NEVER get a ring. Just someone picks up our voicemail does.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!

They can't hear me - wifi calls

Been having some issues with callers not hearing me. I tried swapping out the modems (can't remember exactly which ones but can figure it out if necessary), tried different kernels (while I was on TeamSonic rom), and switched from Sonic to FrostyJB and still happening.
I am on wifi calling at my home (crappy signal). It happened on all calls this morning. I made all the above saps and changes this morning as well. I tried a call when I left and was outside of wifi and call worked fine.
This sound like a defect or setting thing? Don't see a lot of settings in the Wifi Calling menu.
Thanks!

There are a few things that could be the problem. You need to determine if it is the phone or the wifi.
What kind of signal are you getting? Are you able to test your wifi for internet? Is this all of a sudden, meaning were you able to use wifi calling without problems prior to this recent problem?

I always had problems with wifi calling so I never use it on my HTC one s and this one too
Sent from my SGH-T999 using Tapatalk 2

pytyper483 said:
There are a few things that could be the problem. You need to determine if it is the phone or the wifi.
What kind of signal are you getting? Are you able to test your wifi for internet? Is this all of a sudden, meaning were you able to use wifi calling without problems prior to this recent problem?
Click to expand...
Click to collapse
It has been happening more frequently lately but I am not really sure on a time frame. I don't make gobs of calls. I have had the phone for about a month or so and didn't have any problems early on. I have tried a few different ROMs but I wouldn't call myself a flashaholic.
My wifi signal at home is pretty decent. My speeds are usually around the 18 - 19 range. No problems with internet. The calls connect pretty quickly.
I do have a cell-fi (sp?) unit on the way from t-mobile which my help but I would just like to try and figure out if something is off with the device.
Thanks!

Information update:
I just made a call from my office (same no cell signal and decent wifi) and call worked fine. Wifi speeds here are a bit slower, usually around 8-9.
Haven't changed router or modem at home. Time Warner Cable is the provider.
Will check my son's phone tonight. He also has the S3 but being a teenager, I am not entirely sure he knows how to make an actual phone call...

Does the problem seem to happen at the same times of day? Depending on how your isp is set up, heavy network traffic can cause the issue. Also remember that your voice going out is like uploading a file on that upstream data is going to be slower than downstream.
Is your cable modem or router kind of outdated? Last year I upgraded my modem and saw a huge improvement. The DOCSYS 3.0 tech is a lot faster than a DOCSYS 1.0 rated modem can handle.
Sent from my SGH-T999 using xda app-developers app

DocHoliday77 said:
Does the problem seem to happen at the same times of day? Depending on how your isp is set up, heavy network traffic can cause the issue. Also remember that your voice going out is like uploading a file on that upstream data is going to be slower than downstream.
Is your cable modem or router kind of outdated? Last year I upgraded my modem and saw a huge improvement. The DOCSYS 3.0 tech is a lot faster than a DOCSYS 1.0 rated modem can handle.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Today it happened around 8:00 am (EST) and again around noon. I'll check the upload speeds as well.
I swapped out the modem about 4-5 months ago. Not sure of the make. It is the one Time Warner provides. Haven't noticed any major problems with our PC though.
Router does have a few years on it.

I suspect that you're getting one way voice translation... the router is forwarding the incoming voice traffic to your phone but failing to do the same for your outbound traffic. I have a Cisco enterprise class router at my house (I'm an IT geek so I *play* with it) and until I opened up a bunch of ports to a bunch of sites I saw being blocked in the router logs I was having the same issue.
I asked T-Mobile for a list of voice gateway IP addresses at their end but none of the tier 1/2 techs were ever able to give me any useful info regarding IP addresses or ports... The phone keeps finding new IP addresses it wants to connect to so in the end I gave up on getting wifi calling working reliably and have mine set to prefer cellular.
A SOHO or Home router ought to automatically open up the necessary ports but I would suggest looking at the manufacturers web page to see if there's a firmware update for your router. If there is, apply it and see if that fixes the problem. Else buy another one and see if that resolves it. If it doesn't then you can always take it back.
Hope this helps

I thought it was just me that had a wifi problem

One thing to keep in mind is you HAVE to have a cell connection to use wifi calling. It's possible the signal is so weak it's dropping once you have the phone up to your face and it's moving around and stuff. Try using speakerphone with the phone on the desk or wherever you have some signal. You should also try to get a signal booster from tmo.

Definately check to see if there's any firmware updates for your router like ronin said.
Is it a G or N router? If it is N, check your other devices that connect to it as well. If anything connects to it at 802.11G then all connections with the router can be throttled down to G speeds. If so disconnect the G device, reconnect your S3 and try it again.
Also have you restarted the modem and router recently? Unplug them both from power for about 15-30 seconds. Then plug back in and give it a minute or two for everything to reconnect.
Sent from my SGH-T999 using xda app-developers app

I've been having the same problem all day today. I couldn't quite determine if it's my service or wi-fi, until then, I have it off for now.

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psykhotic said:
One thing to keep in mind is you HAVE to have a cell connection to use wifi calling. It's possible the signal is so weak it's dropping once you have the phone up to your face and it's moving around and stuff. Try using speakerphone with the phone on the desk or wherever you have some signal. You should also try to get a signal booster from tmo.
Click to expand...
Click to collapse
Didn't have to do all of this with V2

psykhotic said:
One thing to keep in mind is you HAVE to have a cell connection to use wifi calling. It's possible the signal is so weak it's dropping once you have the phone up to your face and it's moving around and stuff. Try using speakerphone with the phone on the desk or wherever you have some signal. You should also try to get a signal booster from tmo.
Click to expand...
Click to collapse
I didn't know about the cell connection requirement. The cell signal at my house is far north of crappy but the signal in my office is bad as well and no issues. I do have the tmo booster (cell-fi?) on the way. Hopefully that will fix it.
Thanks!

J_Bone said:
I didn't know about the cell connection requirement. The cell signal at my house is far north of crappy but the signal in my office is bad as well and no issues. I do have the tmo booster (cell-fi?) on the way. Hopefully that will fix it.
Thanks!
Click to expand...
Click to collapse
Someone told me once they'll send you one for free if you have lousy coverage at your home. Is that true?
Sent from my SGH-T999 using xda app-developers app

J_Bone said:
I didn't know about the cell connection requirement. The cell signal at my house is far north of crappy but the signal in my office is bad as well and no issues. I do have the tmo booster (cell-fi?) on the way. Hopefully that will fix it.
Thanks!
Click to expand...
Click to collapse
Woah.. holding my phone landscape killed my WiFi calling. WiFi went from 3 bars to 1 and WiFi calling disappeared. Holding the phone the other way fixed it.....I just had an iPhone 4 problem
DocHoliday77 said:
Someone told me once they'll send you one for free if you have lousy coverage at your home. Is that true?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
If you had good credit they will and you have to have SOME service. Like 1 bar or w.e.

ronin4740 said:
I suspect that you're getting one way voice translation... the router is forwarding the incoming voice traffic to your phone but failing to do the same for your outbound traffic. I have a Cisco enterprise class router at my house (I'm an IT geek so I *play* with it) and until I opened up a bunch of ports to a bunch of sites I saw being blocked in the router logs I was having the same issue.
I asked T-Mobile for a list of voice gateway IP addresses at their end but none of the tier 1/2 techs were ever able to give me any useful info regarding IP addresses or ports... The phone keeps finding new IP addresses it wants to connect to so in the end I gave up on getting wifi calling working reliably and have mine set to prefer cellular.
A SOHO or Home router ought to automatically open up the necessary ports but I would suggest looking at the manufacturers web page to see if there's a firmware update for your router. If there is, apply it and see if that fixes the problem. Else buy another one and see if that resolves it. If it doesn't then you can always take it back.
Hope this helps
Click to expand...
Click to collapse
I believe you are right on. I could not get my Wifi Calling to function properly at work. Text works great, sending and receiving. My phone rings when I receive a call, but I cannot hear anything, neither does the caller. Similarly, when I dial a number, the other phone rings, but no audio is heard on either end. I called TMobile Tech Support and they read me a memo from Samsung that this is a "Known Issue" with "one-way audio" on wifi calling. A salesperson in the store read to me the same memo. Interesting thing is when I got home, everything works, both voice and text. I tried it at another wifi location and everything works also. But not at work. I am convinced it is a problem with the network at work. Puzzle is that Wifi Calling works great on my HD2 with Custom Rom at work using the same enterprise network. But I would hate to keep swapping the micro sim from the S3 into a sim adapter into the HD2 just to get reception at work. I was hoping the upcoming JB upgrade will solve the problem, but reading the above explanation makes me worried now. Anybody out there with any work around?

isaywedoit said:
I believe you are right on. I could not get my Wifi Calling to function properly at work. Text works great, sending and receiving. My phone rings when I receive a call, but I cannot hear anything, neither does the caller. Similarly, when I dial a number, the other phone rings, but no audio is heard on either end. I called TMobile Tech Support and they read me a memo from Samsung that this is a "Known Issue" with "one-way audio" on wifi calling. A salesperson in the store read to me the same memo. Interesting thing is when I got home, everything works, both voice and text. I tried it at another wifi location and everything works also. But not at work. I am convinced it is a problem with the network at work. Puzzle is that Wifi Calling works great on my HD2 with Custom Rom at work using the same enterprise network. But I would hate to keep swapping the micro sim from the S3 into a sim adapter into the HD2 just to get reception at work. I was hoping the upcoming JB upgrade will solve the problem, but reading the above explanation makes me worried now. Anybody out there with any work around?
Click to expand...
Click to collapse
You'd have to have access to the networking equipment at your work to really know the answer why... Short version is that Home routers/firewalls reflexively open ports when a device inside the network tries to access an IP address. UPnP is an example of this... Enterprise class routers/firewalls don't do this as it's considered insecure. So, you have to know what ports the traffic is coming from/going to and allow traffic on those ports. You also want to know what outside IP address it's destined for so you can lock down that traffic to just certain destinations, not the whole internet...
So, if it doesn't work at your office then there's likely very little you can do to fix it unless you're in the IT department or have a really good relationship with the Network Administrator of your IT department.

psykhotic said:
One thing to keep in mind is you HAVE to have a cell connection to use wifi calling.
Click to expand...
Click to collapse
Lol, really? Show me evidence of this.
What would be the point of Wifi calling if you have a cell connection? I've used Wifi calling since my MT4G and that's a total crock of BS
There would be NO POINT to Wifi calling if you have a cell signal.. common sense...

Not connected to Mobile Network after being on Wifi?

This has been a frustrating issue I've been having pretty much since starting up my T-mobile service about a month ago.
To start off, my G3 is unrooted and on the latest stock software version, 20e.
I use Wifi calling often because I get 0-1 bars of reception at work. All seems to work well until I go outside and try to make a phonecall over the voice network. I'll have plenty of signal bars, be connected to 4G even, yet when I try to use the phone dialer to make a call it will say "Not connected to Mobile Network." or something along those lines.
I haven't done extensive testing, but I believe the other day I toggled the "Mobile Data" off then back on and was able to make calls.
Has anyone else had this trouble? Is it something possibly to do with Wifi and/or Wifi calling?
I believe I could make a phonecall using Hangouts when I was off of wifi, which tells me that the data part is working, but not the voice network.
I contacted T-mobile support, but they just had me do the "typical" things, like shut down the phone, remove the battery/SIM, start everything back up. And sure enough, it worked after that, but I'd rather not have to restart my phone or toggle stuff to get it to work as it should without any hassle.
Thanks!

My wife has the same problem after the 20E update. Her mobile is stock as well. It did not happen on 20B.

thewalkingdude said:
My wife has the same problem after the 20E update. Her mobile is stock as well. It did not happen on 20B.
Click to expand...
Click to collapse
Interesting.... so is there a known solution for it?

rubejb said:
Interesting.... so is there a known solution for it?
Click to expand...
Click to collapse
Off the top of my head no. I'll dig around a bit and see what if anything I come up with.,

From the digging I did I can't seem to find any help. The only thing I can think of is to factory reset it thing and see if it helps. I am going to do do it on my wifes phone tonight.

Yeah, that's what I was thinking too... I'm not really in the mood to deal with restoring all of my apps and whatnot, so I'll hold off on the factory reset for now.
If you remember, could you let me know the results? If I know for fair certainty that a wipe will fix the issue, I might do it.
Thanks!

It's a network problem and it is worst on Samsung phones. I recently went and got a new sim card and it seems to have fixed it. I read it is because if you live in a area where there is poor coverage it causes your sim to where out fast.

punkhawaiian said:
It's a network problem and it is worst on Samsung phones. I recently went and got a new sim card and it seems to have fixed it. I read it is because if you live in a area where there is poor coverage it causes your sim to where out fast.
Click to expand...
Click to collapse
This started happening before my first month of T-mobile service was even up with a brand new SIM. I'm not saying that it's definitely not a SIM issue, just would seem unlikely that it's worn out that fast.

Mobile out of Network-Tmobile - Android
I;m having the same issue, turned phone off and on, checked Network connections everything looks fine, but now able to receive and send texts or make calls.
rubejb said:
This has been a frustrating issue I've been having pretty much since starting up my T-mobile service about a month ago.
To start off, my G3 is unrooted and on the latest stock software version, 20e.
I use Wifi calling often because I get 0-1 bars of reception at work. All seems to work well until I go outside and try to make a phonecall over the voice network. I'll have plenty of signal bars, be connected to 4G even, yet when I try to use the phone dialer to make a call it will say "Not connected to Mobile Network." or something along those lines.
I haven't done extensive testing, but I believe the other day I toggled the "Mobile Data" off then back on and was able to make calls.
Has anyone else had this trouble? Is it something possibly to do with Wifi and/or Wifi calling?
I believe I could make a phonecall using Hangouts when I was off of wifi, which tells me that the data part is working, but not the voice network.
I contacted T-mobile support, but they just had me do the "typical" things, like shut down the phone, remove the battery/SIM, start everything back up. And sure enough, it worked after that, but I'd rather not have to restart my phone or toggle stuff to get it to work as it should without any hassle.
Thanks!
Click to expand...
Click to collapse

Wi-Fi Calling issues

Is Wi-Fi calling not turning on for any one else? Trying to turn it on a get a screen flicker and it stays off. The unhelpful Sprint person tried to say the G5 didn't have wifi calling, then changed her story to a outage in my area...
I've done the usual dialer codes trying to fix it with no luck. :/

I get the same thing with my Sprint G5. It just flickers when trying to turn on wifi calling. Frustrating since I get no service at my house. It's the one feature I really need.

I'm having the same problem.
On the phone with Sprint tech now.
Update:
Doing factory data reset now.

Glad to know it's not just me.. :/
A factory reset didn't fix it for me. Hopeful. you have better luck.

geeksmurf said:
Glad to know it's not just me.. :/
A factory reset didn't fix it for me. Hopeful. you have better luck.
Click to expand...
Click to collapse
I'm sad to report that Sprint Tech Support is receiving multiple support requests for G5 owners who are unable to turn on Wi-Fi calling.
Sprint service is terrible in my area and unusable without WiFi calling.

tt c6 said:
I'm sad to report that Sprint Tech Support is receiving multiple support requests for G5 owners who are unable to turn on Wi-Fi calling.
Sprint service is terrible in my area and unusable without WiFi calling.
Click to expand...
Click to collapse
Might see if they will give you a free AIRAVE. Only good at your home but better than nothing. and you might have to set the network to CDMA only when at home so it grabs that signals.
Hopefully with multi reports they get an update out quick.

I talked to 2 separate Sprint techs who tried many different combination such as reseting their back end info, hard resting my phone, turning off and on many settings, etc. WIFI calling still doesn't work. I had an AIRAVE before WIFI calling existed and will never go back to that. The AIRRAVE slowed my FIOS speeds down tremendously. Hopefully they'll release an update to fix this issue sooner than later. It seems to me like a software issue because of the way the wifi calling screen behaves....

Same issue, try to enable it, the screen flickers for a sec and cannot be enabled.

geeksmurf said:
Is Wi-Fi calling not turning on for any one else? Trying to turn it on a get a screen flicker and it stays off. The unhelpful Sprint person tried to say the G5 didn't have wifi calling, then changed her story to a outage in my area...
I've done the usual dialer codes trying to fix it with no luck. :/
Click to expand...
Click to collapse
Same issue. I did a factor data reset as well. Did not resolve the issue. Sprint and LG tech support were unaware of the issue when I chatted with them. LG opened up a ticket though.

Any updates on this? Also, dang, the LG G5 Sprint forums are a ghost town....

Stopped by a store today because I wanted them to physically inspect my G5 and note my account.
The tech wouldn't even touch my G5.
Just said 'We are aware of the issue".
So, can someone please provide a fix or let me know what carrier/MVNO I should move to?
I'm ready to jump to Verizon pre-paid, as long as the service is 100% as good as Verizon post paid.

Wifi calling still not working after new update
Got a update to zv3 still didnt fix wifi calling issue

comp101inc said:
Got a update to zv3 still didnt fix wifi calling issue
Click to expand...
Click to collapse
Where you on something other than ZV3 out of the box?
Mine came with ZV3

geeksmurf said:
Where you on something other than ZV3 out of the box?
Mine came with ZV3
Click to expand...
Click to collapse
Yes zv2

Hello all..Well here's what I have found speaking to a few Sprint technical support representative and customer service agents. Apparently the Wi-Fi calling is not available for the lgg5 as of yet, it is supported the LG G2 G3 G4. The Sprint representative assured me that it would be available in the near future as that system got updated. What completely baffles me is that I have an Galaxy 6 Edge on the account and the Wi-Fi calling works out of the box. My request to one of you guys is can you guys call Sprint support and verify that you have Wi-Fi calling add to your particular mobile number account and if so does the Wi-Fi calling work.

uacolon said:
Hello all..Well here's what I have found speaking to a few Sprint technical support representative and customer service agents. Apparently the Wi-Fi calling is not available for the lgg5 as of yet, it is supported the LG G2 G3 G4. The Sprint representative assured me that it would be available in the near future as that system got updated. What completely baffles me is that I have an Galaxy 6 Edge on the account and the Wi-Fi calling works out of the box. My request to one of you guys is can you guys call Sprint support and verify that you have Wi-Fi calling add to your particular mobile number account and if so does the Wi-Fi calling work.
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I should get mine this afternoon and can try to check. I would guess they're trying to sound cool about it when it's actually a SNAFU.

panamaniac said:
I should get mine this afternoon and can try to check. I would guess they're trying to sound cool about it when it's actually a SNAFU.
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Thanks kindly let us know how it goes.
Also..Im with you on the SNAFU theory.. Sprint released the G5 phone with out thinking it all the way through...

Mine seems to work fine.

panamaniac said:
Mine seems to work fine.
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What software version are you on?

Android 6.0.1, Software version LS992ZV3. Let me know if you need more info.

Verizon WiFi calling busted in Android Pie?

I recently updated my Verizon Galaxy S9 to the Android Pie release. I had previously been using WiFi calling on my home network, but once I updated to the Pie release it no longer works. In fact, despite lots of interaction with Verizon support, I have been unable to even access the settings to enable WiFi calling. They simply are not there. Are others seeing this? Does WiFi calling work with Android Pie on Verizon?
Thanks,
Craig

csetera said:
I recently updated my Verizon Galaxy S9 to the Android Pie release. I had previously been using WiFi calling on my home network, but once I updated to the Pie release it no longer works. In fact, despite lots of interaction with Verizon support, I have been unable to even access the settings to enable WiFi calling. They simply are not there. Are others seeing this? Does WiFi calling work with Android Pie on Verizon?
Thanks,
Craig
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I am wondering the same thing. After updating to Pie last night, my S9+ no longer has the WiFI calling feature.
Wi-Fi calling would help out big time since our cell tower strength is very low at my house. I hope this isn't Verizon's way of them forcing people to purchase their mobile extenders.

The Verizon support rep certainly seemed to believe it should have been there. To the point that she declared my phone has a manufacturing defect and shipped out a "new" one. I guess I will see if that one behaves any differently. Like you, I'm on the edge of the coverage and WIFI calling has been helpful for battery life.
Craig

csetera said:
The Verizon support rep certainly seemed to believe it should have been there. To the point that she declared my phone has a manufacturing defect and shipped out a "new" one. I guess I will see if that one behaves any differently. Like you, I'm on the edge of the coverage and WIFI calling has been helpful for battery life.
Craig
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Craig - I think I have some good news! To enable WiFi calling, go to your Phone app, then click on the menu on the top right hand corner and choose Settings. "Wi-Fi Calling" is shown on this screen.

bigginksu said:
I am wondering the same thing. After updating to Pie last night, my S9+ no longer has the WiFI calling feature.
Wi-Fi calling would help out big time since our cell tower strength is very low at my house. I hope this isn't Verizon's way of them forcing people to purchase their mobile extenders.
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bigginksu said:
Craig - I think I have some good news! To enable WiFi calling, go to your Phone app, then click on the menu on the top right hand corner and choose Settings. "Wi-Fi Calling" is shown on this screen.
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Well, how 'bout that. Too bad that the VZW representative didn't know that! It would have saved a bunch of time.

except it doesnt turn on for me on my note 9 it just trys and says unable to at this time . The only way I can get mine on is to turn on airplane mode then turn on wifi , then try to call someone and turn on wifi from there. But after I take it out of Airplane mode I have to do it all over. Spent 1 hour on the phone with Verizon . I own my Construction Company and this is the only phone I have for work . On top of that we are in a dead zone in the middle of Denver Colorado where my Home/Office is. 1k POS phone is only good for a paper weight . I have to call with my google home. This is miserable. Yes, I factory reset and trouble shot for more hours than I can spare.

I know this is the S9 forum. But I just got the update on my Note 8 and my work S8. Both of them are having the same issue. There's a notification about Wi-Fi calling Saying to tap here to confirm or update Emergency Location Information. I tap that it Says loading this may take a few moments, then says it's unable to enable Wi-Fi calling. I go through the phone App and settings and try to enable it there and get the same results. Before PIE i had this enabled already on both phones too.

Saw the same issue on a T-Mobile forum. No resolution there either. https://support.t-mobile.com/thread/149929

I updated to pie on my Verizon note 8 yesterday, ever since I've had the same problem as twiggle ^
I can't get rid of the notification to update emergency location information and I can't turn on wifi calling. Same message as him.

Same in Note 8. Prior update fixed it when prior update broke it.
The only non-extreme way to remove notification is to force stop the system app... after every reboot.
Waiting for a VZW hotfix. Like I did for 6 months prior.

Same thing happened to me after the Pie update. Clearing data and cache allowed me to turn it on with my s8+. When I try to update emergency address, that still fails though.