Back story
Joined T-mobile back in August & picked up the g3
After 12 days, the phone started to overheat pretty bad & was shutting itself down. Went into a T-mobile location the next day & they swapped it out for a new device. Phone was stock rooted, btw.
2nd device had headphone jack issues. Music was barely audible with the volume at maximum. Volume even sucked with my FIIO e6 amp. Also stock rooted.
Called and spoke to a rep. We chatted about devices & since I came from a note 2, he recommended I get the note 4. It was a bit too early for him to process the order since they didn't have all the info about the device yet(pricing, availability, etc)
He then told me to contact them in 14 days & they would have no issues swapping out the g3 for the note 4 at no charge. Since I am in the JUMP program, I am eligible for a swap out & since this would be my 2nd defective device, the $330 dollar down payment I put down would be transferred to the new device.
After speaking to them today, I was told none of that is true. My only option is a THIRD g3 or put down $414 for the note 4 as a downpayment. Apparently the $330 I handed over to them means absolutely **** since now they want more money. I told them to just send me another g3 since i really hate not being able to listen to music.
Did I shoot myself in the foot having them process the order for a new g3?
What are my options at this point?
mrmondaynight said:
Back story
Joined T-mobile back in August & picked up the g3
After 12 days, the phone started to overheat pretty bad & was shutting itself down. Went into a T-mobile location the next day & they swapped it out for a new device. Phone was stock rooted, btw.
2nd device had headphone jack issues. Music was barely audible with the volume at maximum. Volume even sucked with my FIIO e6 amp. Also stock rooted.
Called and spoke to a rep. We chatted about devices & since I came from a note 2, he recommended I get the note 4. It was a bit too early for him to process the order since they didn't have all the info about the device yet(pricing, availability, etc)
He then told me to contact them in 14 days & they would have no issues swapping out the g3 for the note 4 at no charge. Since I am in the JUMP program, I am eligible for a swap out & since this would be my 2nd defective device, the $330 dollar down payment I put down would be transferred to the new device.
After speaking to them today, I was told none of that is true. My only option is a THIRD g3 or put down $414 for the note 4 as a downpayment. Apparently the $330 I handed over to them means absolutely **** since now they want more money. I told them to just send me another g3 since i really hate not being able to listen to music.
Did I shoot myself in the foot having them process the order for a new g3?
What are my options at this point?
Click to expand...
Click to collapse
You should of gone to store to process the order. That is where the mistake was. Now they have you. Sorry. Keep calling and complaining.
BAD ASS G3
BACARDILIMON said:
You should of gone to store to process the order. That is where the mistake was. Now they have you. Sorry. Keep calling and complaining.
BAD ASS G3
Click to expand...
Click to collapse
Oops quoted the wrong person
Yep and any time you chat with someone try and do it in chat and not on the phone and have the transcripts emailed to you
CheesyNutz said:
Oops quoted the wrong person
Yep and any time you chat with someone try and do it in chat and not on the phone and have the transcripts emailed to you
Click to expand...
Click to collapse
No biggie he gets the point.
BAD ASS G3
BACARDILIMON said:
No biggie he gets the point.
BAD ASS G3
Click to expand...
Click to collapse
Yep
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
bradbutter said:
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
Click to expand...
Click to collapse
Either way he can't jump till 6 months after. So he is screwed unless you want to create holy hell and disconnect and they send you to retention people who will move the world for you.
BAD ASS G3
On the newer Jump plan the moment you have 50% paid off you can jump, be that 1 day past the 14 day return policy, or 8 months. The original Jump you had to wait 6 months. He can jump right now if he wants since he paid $330 up front on a $598 phone. He was told basically they would credit him back the $330 (basically a refund if within the first 14 days, usually minus a $50 restocking fee) after the 14 days was up. He trusted them, which unfortunately was his first mistake. His second was also believing the Note 4 would be the same price as the G3. The Note 3 was $730 when it debut last year.
bradbutter said:
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
Click to expand...
Click to collapse
Well, now I know to only go in store or chat with customer care online.
In store, The rep told me I can opt for a different phone once half is paid off. She did say I would have to put down a down payment or just pay taxes depending on how soon i switch & the phone I plan to switch to.
When I spoke to customer care, the gentleman told me they would transfer over my $330 dollar down payment from g3 to note 4 considering I've had 2 defective devices. Had he just been honest & told me there is no way I'm getting into a note 4 without putting something down, i would be totally fine with things.
BACARDILIMON said:
Either way he can't jump till 6 months after. So he is screwed unless you want to create holy hell and disconnect and they send you to retention people who will move the world for you.
BAD ASS G3
Click to expand...
Click to collapse
Not necessarily. Jump 1 requires 6 months for the first jump. After your first jump you can jump 1 more time within the next twelve months. If his G3 was his first jump he could upgrade the next day to a different phone.
Jump 2 requires half the device paid for. If he put $330 down he has paid for half the device and can upgrade the next day.
I have a combination of Jump 1 and Jump 2 on my plan so I can upgrade different devices at different points lol
Retention Department doesn't always help. One benefit is the calls are all recorded. If you know the name and time of the agent you spoke with, you can usually have them pull the call and see what was said. (no they will not let you listen to the call). More than likely, they will just continue to swap your phone. I am not sure if TMOBILE has something like this but I know when I was with verizon after so many warranty swaps they ended up upgrading me due to the issues I was having. This would be something to look into on the customer retention side. What I have learned is TMobile only likes to look at the larger accounts. When it was just me and my wife having phone trouble no one cared. Now that I have 12 lines all with an EIP they like to give me free stuff. This is the only down side I have noticed with them.
bradbutter said:
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
Click to expand...
Click to collapse
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
BACARDILIMON said:
Either way he can't jump till 6 months after. So he is screwed unless you want to create holy hell and disconnect and they send you to retention people who will move the world for you.
BAD ASS G3
Click to expand...
Click to collapse
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
cpackar said:
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
Click to expand...
Click to collapse
lol i work in retail ... sadly and i can say the same for CSR for carriers i get just as many people in to my phone center that have been "pawned" off on us too
It goes both ways, I know. I was just saying.
cpackar said:
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
Click to expand...
Click to collapse
How would you know what version of jump you are on?
Uttrader said:
How would you know what version of jump you are on?
Click to expand...
Click to collapse
Call in or go to T-Mobile.com and check your plan or look at your bill. It'll tell you.
cpackar said:
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
Click to expand...
Click to collapse
Upgrade TWICE per year after the first initial 6 months(This doesn't happen anymore once it's completed) has been done. I can't jump on my line until Jan 18 2015(year resets). I never had to wait 6 months between my two jumps. I did have to wait 1 month to have the EIP show up before I could jump the second time.
Jump! 2 is just as you said.
Tidbits said:
Upgrade TWICE per year after the first initial 6 months(This doesn't happen anymore once it's completed) has been done. I can't jump on my line until Jan 18 2015(year resets). I never had to wait 6 months between my two jumps. I did have to wait 1 month to have the EIP show up before I could jump the second time.
Jump! 2 is just as you said.
Click to expand...
Click to collapse
Did you do that in retail? Lol
cpackar said:
Did you do that in retail? Lol
Click to expand...
Click to collapse
The first jump I did it through retail.
iPhone 5 to Z1S to HTC One.
I can't jump until the Z1S release date. +1 year. So January 2015 sometime.
Sent from my unknown using Tapatalk
Tidbits said:
The first jump I did it through retail.
iPhone 5 to Z1S to HTC One.
I can't jump until the Z1S release date. +1 year. So January 2015 sometime.
Sent from my unknown using Tapatalk
Click to expand...
Click to collapse
Weird. Normally it won't let you haha. Thats cool tho. I couldn't jump so i added a line got the g3 and gave my mom the s5 as a birthday present haha
cpackar said:
Weird. Normally it won't let you haha. Thats cool tho. I couldn't jump so i added a line got the g3 and gave my mom the s5 as a birthday present haha
Click to expand...
Click to collapse
I noticed that if the EIP doesn't show up you can't jump. Stop technically it's a billing cycle between jumps. I noticed that with my other line when jumping out of the Z1S to the Flex I had wait until the EIP to show up.
Related
They keep giving me "reconditioned" Evos. Basically, everything is new on it, except for the main board.
First Evo - Started to reboot on it's own. Sprint repair center ordered "reconditioned" Evo. Was on backorder, had to wait about 3-4 days.
Second Evo - USB charging issue along w/ light leak on the outsides of the screen. Ordered "reconditioned" Evo.
Third Evo - Hotspots on the screen as soon as I turned it on in the Sprint store. They tried to change out the screen, but it seems more like a main board issue since it did the same thing on the new screen. Told me they ordered another "reconditioned" Evo. It's on backorder again, so might be a week or two.
Yesterday morning I called up Sprint and *****ed at anyone that I could get on the phone. Told them I WANT a new phone...not a "new to me" phone, but a BRAND NEW phone. Told them I don't want to hear "I'm sorry" or "I understand your frustration" because it's quite apparent that they don't.
Finally getting it escalated to within corporate after threatening the CSR level employess (including their sups) that I've filed a complaint with BBB and have dispatched an email to corporate executives at the company. Funny how much they want to take care of you once you say that. Waiting on call back from someone at Corporate.
Had a ***** this morning tell me "Maybe it was a virus you keep downloading."....No *****, it's a HARDWARE issue. HTC QA dept. seems to have been taken off the lines and told to go to accounting so they can help them count their cash.
I got a call this morning from a senior manager (directly from my email) and the guy turned out to be a complete douche. He wasn't very interested in what I had to say. He just told me that he has to follow his procedure and that if my FOURTH one has an issue, we'll look at other options. I asked him if the other options includes a new phone and he said we'll cross that bridge when we get there. Completely douchebaggery out of this ahole's mouth. I asked him how he thought having a 4th phone in my hands within a 2-3 week time frame was acceptable. All he said was he understands
I'm honestly thinking of paying out the cancellation fees and running from Sprint at this point.
just be glad they are sending you replacement phones.
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
zeuzinn said:
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
Click to expand...
Click to collapse
LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
faqlexi said:
LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
Click to expand...
Click to collapse
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
Click to expand...
Click to collapse
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
faqlexi said:
I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Click to expand...
Click to collapse
Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
Click to expand...
Click to collapse
You're right about Apple. Last time I had an issue with a macbook (the HD was corrupt after a month of use) I brought it in and they were going to replace it but it was going to take a week or so. I needed my comp back for my school work (was in college) and they gave me a brand new macbook there and then. No questions asked.
I would recommend reading the book How to win Friends and Influence people.
If you want a brands new phone, the only way to get a brand new phone is to get the person you are talking to to WANT to give you a brand new phone. To do that, you need to learn what they WANT. As a CS rep, I want people to tell my boss how great I am and the company will fold without me. When I need something from someone I say this "Shiela, you are the only one that can help me here." explain the situation and tell her what I am looking for and end with "and please give me the name of your supervisor so I can contact them directly and let them know how you not only kept me as a customer, but made me completely satisfied. WHen I called I was angry at your company, and Shiela singlehandedly changed that.
Bottom line, you get WAY more bees with honey.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
Click to expand...
Click to collapse
Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
zeuzinn said:
Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
Click to expand...
Click to collapse
This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
Click to expand...
Click to collapse
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
Yellowcard8992 said:
Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
Click to expand...
Click to collapse
Only reason I brought up Apple is due to their CS. I know their phone doesn't measure up, but after getting kicked in the nuts a few times, you want to give that part a rest and get kicked somewhere else.
This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
Click to expand...
Click to collapse
Light leakage doesn't worry me too much. I haven't returned a phone or complained about a phone only due to light leakage. There has always been something else hardware wise wrong along with that.
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
Click to expand...
Click to collapse
I tried the retentions dept. They basically offered me a LG Rumor or a Blackberry Curve for $50. They said they can do nothing more if I want to cancel.
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
Yellowcard8992 said:
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
Click to expand...
Click to collapse
Sprint store just called and said my "new to me" phone came in today. I'm going to check it out after work. If there are still issues, I'm going to ask them about this policy.
Same thing happened to me worth my last phone the palm pre, I had 10 of em in 6 months. After the 4rth one I demanded a new one, they reluctantly gave me one, unfortunately that one failed in less than two weeks
After playing who's your favorite customer for a few more months the, evo dropped so palm could finally kiss my a$$.
It sucks your having those problems, my phone hasnt had any problem and (knock on wood) have had it for going on 6 months now
Swyped from a galaxy far far away......
HAHAHAHA!!!
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
O and by the way....
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
sekigah84 said:
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
Click to expand...
Click to collapse
+1
Same problems on verizon. They are NO better unfortunately. Actually, they told me they no longer offer new replacement, ever, and i was paying for the extended warranty and insurance.
ryandoubleu said:
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
Click to expand...
Click to collapse
Got my 4th Evo last night. Turns out this one has severe light leakage. Compared it to my wife's hardware ver. 004 phone and this one is very noticeable. Told the people at Sprint Repair and they said they'll swap out the screens, but they don't have any in stock right now.
Waiting for the Operations Manager, Brian Patrick from Sprint corporate to call me back today.
ryandoubleu said:
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
Click to expand...
Click to collapse
They tried to tell me "It's a non-issue, it's only cosmetic."
While I understand that it is only cosmetic, if I'm buying the Ferrari of all phone (HTC and Sprint market it as the best on the market), then I don't want even a scratch on my Ferrari. If I paid good money for it, I want my good money's worth and I demand that it be perfect.
There may be those who may say "Give it up, it's just the way the phone is.". To them, I say at what point in your life did you give up wanting your money's worth? At what point did you say to yourself a BRAND NEW item should be of garbage quality as long as it's in new packaging?
Now I seem to remember that after X amount of replacements sprint is "supposed" to reccomend another phone as a replacement...
Could anybody in the know tell me/PM me what might be on the WEL list?
Big TIA!
Sent from my SPH-D700 using XDA Premium App
to my knowledge/experiences it is totally up to the stores discretion. ive seen people as of late going on the 4th, 5th device of the same model. this isnt just due to the store, but also because with certain models there is no comparable phone that isnt a downgrade.. that being said, its not likely they are going to give you an evo or a nexus, may be best to work the angle of an early upgrade with a discount to the equipment if they are continuing to offer the same equipment
Ya that's what I thought...not trying to get a nexus, but was wondering if the evo could be an option...
Sent from my SPH-D700 using XDA Premium App
Good luck is all I can really say.
Our store is only Advanced exchange, and we've got to look at device history, and decide if the person is just trying to get into a different model. We would either order another Epic (depending on what broke on this one, and what broke on the previous ones... might just be an education issue rather than something defective) or see what else is on the WEL. (BTW, WEL list is redundant, kind of like ATM machine.)
Really, it depends on the store you go to, and how you handle the situation.
What is wrong with this phone and what was wrong with the previous ones?
NO. I worked in a group called Multiple Device Exchange. There is no policy that says we will exchange the device for another one. Sprint is a warranty replacement. There is a program called WE'LL, but that is few and far between. It is Sprint policy that after 3 Advanced Exchanges in a 12 month period, the customer has to go to the repair center for the device to be looked at. There is a 35 mile exception to that rule.
Sent from my SPH-D700 using Tapatalk
What is wrong with this phone? It honestly sounds like u want an evo
"The greatest respect you can earn is self respect" Louie Simmons
Okay, it really depends on who you are dealing with.
Here is the thing, to qualify for the WEL Program you must have at LEAST 3 replacements that involved a tech store. It depends the person you talk to, but that is the minimum, and it must be pretty close together.
Now it depends on your issue. If you feel that your problem or problems were hardware related, you most likely couldn't switch to a Nexus S as it is similar hardware UNLESS your issue is physical keyboard related.
If it is software, Nexus S may be up for grabs, since it is google.
As for getting an Evo, it is possible, usually they try to stay within the same manufacturer, but it is not unheard of to switch out,
Unfortunately the Evo is on nationwide back order (so is the Epic) so it may be hard to get that. I hear the Samsung Within is coming July 24th, I would wait for that, and keep getting your Epic replaced so you have more to complain about.
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
darkfire79 said:
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
Click to expand...
Click to collapse
dangit wish i though of using that.. i was really professional the whole process.. minus the rude asst. manager setting me off..
lazydazed said:
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
First phone - how did the processor fry? Custom ROM/Kernel?
Second phone - Did you calibrate the accelerometer? Did they hard reset to see if the issue remained?
Third phone - Do you have a screen protector that covers the buttons and is starting to wear out? This actually sounds hardware related, but there may be some other things killing the buttons.
TEP next day replacement applies to deductible based claims. If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
Based on the situation, I would definitely not switch you out of this device yet. The issues are not recurring (different issue on different devices) and even though the button issue is a legitimate concern, I would want to know more about the first two swaps before considering a device change.
Yes, the phone is backordered, just like the EVO (so even if they approved a different device, you still wouldn't get it right now anyway.) and we aren't typically able to switch you to a NIB phone, unless your existing one is completely non-functional, and the manager allows us to take the hit for breaking WEL.
I'd be willing to bet that the issue can be fixed with a new digitizer, which the tech stores *might* be able to replace if they have one.
Did you leave the device with the techs on the home keys issue or was this a non-tech store you went to? Which of these stores were corporate owned or third party?
1st one I did root and try an older oc rom.. but I went back to stock almost immediately, like back in january.. its not a windows phone and I like how stock performs..
2nd Yes I did calibrate through the display settings...and hard reset.. multiple times..
3rd.. no screen protectors required with this bad boy! The buttons just would pick and choose when to work... mostly not..
The store I bring it to (but not ever again) is a corporate repair center..
I try EVERYTHING I can before I bring any phone in.. including formating the sd card.. but this all happened within a 2 week period. Frustrating...
I actually just got a nib epic today... after a politely worded email to every sprint exec I could find an address for... they even had it set up at a sprint store close to where I am working today since I work in other cities a lot..
All I wanted was a phone that works.. period. Been a customer for 9+ years.
Much love sprint!! Guess I won't be getting that dell streak5 anytime soon..
Sent from my SPH-D700 using XDA Premium App
Very similar thing happened to me and I can understand the frustration of taking the time to get to the Sprint store, wait 2+ hours, only to be told everything is OK or just come back in 3 days plus holidays. The wait through the line, the tech inspection, and the decision making with the best course of action are not very well documented nor advertised in their TEP literature.
I would qualify my rage as "murderous" at times, and it was very difficult to stay professional at various stages of dealing with some employees. I was fortunate to get a NIB Epic after 3 bad refurbs and a friendly discussion with the store manager... the reps on the phone were beyond useless, however. Did you deal with any of the 17 departments that insist on transferring you before taking any initiative whatsoever?
I was even asked if my issues had been resolved and if I would give them a good rating. I said that I'd be lying if I said I would since the phone was about as functional as an underweight paperweight... after being offered to escalate things to a resolution specialist, I kindly declined to hold insisting that I'd be busy looking for a bat to test against my phone instead.
It would've been cheaper to pay the $100 and get a temp job in place of listening to crappy music at the Sprint store. /rant
lmao... i refuse to go back into that store ever again. rude, incompetent, pea brained, number conscious NOT customer conscious ass hole managers.. the techs and others were cool however .. i went through 12 touch pros LEGITIMATELY before i had to go scout out another store that would order me a tp2 or ANYTHING else for that matter. (guess i didnt learn my lesson). talk about wanting to drive my car full speed into the store window.
but the only bad thing about spending the 100 bucks is that, i think, they pull the phones from the same place that sprint does... so youre 50/50 on what you get anyway... but the next day policy is definitely worth the c-note.
on the phone transfer thing.. i only spoke to the girl that answers the phone her supervisor and then "account management"? the last one was the douche that said he couldnt bring me a phone from new mexico.. i told him thanks for wasting both of our time for the last 15 minutes, ill be going with att, thanks for the inspiration to do it asap...
Well, if it makes you feel any better, I am an employee and went through 6 pre's before I was able to upgrade into the EPIC (out of my pocket, btw, not as an ESRP exchange.) My device exchanges have to go through my District Manager, and he is really picky about letting an employee switch devices. I even made the case that each pre I switched to cost the company a lot of money, and it would have made business sense to switch me to the next option on WEL (which had less device problems)
I started in '04 with Sprint, and I learned early on that the only department over the phone that gets anything done is Retention. Your best bet is to find a sales rep that cares about service (as well as numbers) and who is willing to do what they can to get you taken care of (within reason.)
Nah it makes me sad... that even employees get the jacked up run around... all my buddies with their iphones look at me puzzled when I tell them what we go through sometimes..
Sent from my SPH-D700 using XDA Premium App
After replacing 5 Samsung Moments due to the radio locking up constantly someone in corporate retentions showed some mercy and gave me a free month of service and a $200 credit to put to a new phone. I made up the difference with cash and bought an Epic at the no contract price.
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
spivey8 said:
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
Click to expand...
Click to collapse
Again:
monkeyracer said:
If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
Click to expand...
Click to collapse
Asurion has a different inventory of phones. If they have a refurb in stock, they will send you a refurb, if they don't and they do have new stock, that is what they will send.
The store has to go by the WEL, whatever the highest priority number is on the list is what we are officially allowed to swap to. This is almost always a refurb of the same model. If that's not available, then the next in the list is usually the NIB from the store stock, but only if the WEL says we can use those. Right now, the EPIC refurbs are backordered, and WEL says NO for swapping to a NIB. Anything beyond that is up to the discretion of the store manager.
Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
Click to expand...
Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
Click to expand...
Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
Click to expand...
Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
Ignorance, laziness, want a pay day after it bursts :silly:
jjayzx said:
Ignorance, laziness, want a pay day after it bursts :silly:
Click to expand...
Click to collapse
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
There is no way to get rid of it, unless you exchange it..
Sent from my SM-N930V using Tapatalk
Mr Smith is saying to exchange it because it's best to exchange it.
Sent from my SM-N930V using Tapatalk
I have been trying to exchange mine since the recall notice. This is all I get from Verizon
"We want you to be happy with your device. The Note 7 is available now. Here's a link to get you started: http://spr.ly/6011B7vPc . Do you have any other questions?"
Problem is, I purchased mine from Costco. They still don't know when they will have them. Lesson learned, don't buy phones from Costco.
pfcland said:
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
Click to expand...
Click to collapse
Translation, please
---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
Russian Roulette is risky.
pfcland said:
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Click to expand...
Click to collapse
Exchange it.
Sent from my SM-N930V using Tapatalk
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phones and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
overbyc1 said:
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
Click to expand...
Click to collapse
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
Justinphxaz said:
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Click to expand...
Click to collapse
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
overbyc1 said:
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Click to expand...
Click to collapse
Glad to hear you got yours exchanged, sucks the Mrs still has her original Note7 though, hopefully you can get a silver one for her soon. This was my concern, they never seemed to have a real game plan or mention of giving current Note7 owners first dibs to exchange for the new safe Note7's. Now you're running around trying to find silver and have to compete with people who want a Note7 on top of those who just want a new safe one. It shouldn't be this way at all. A major majority of the potentially unsafe Note7's should be exchanged first then allow new sales to the general public. But yeah if you can't find a silver one soon, call them up and try to get them to overnight you a silver one. I just got a notification that both of our Note7's are on a FedEx truck out for delivery. Should have them here in a few hours.
ChrisAC84 said:
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
Click to expand...
Click to collapse
People like to play Russian Roulette [emoji15]
californiarailroader said:
People like to play Russian Roulette [emoji15]
Click to expand...
Click to collapse
Received my two new Note7's around 11am this morning, dropped off from FedEx. So happy to have a safe Note7! Nice and new and it works just as well if not better than my original Note7. Now I just need to setup my wife's new Note7 and then go bring the original two back to a Verizon Corporate store. The piece of mind and hopefully being able to keep the old chargers, S-Pen's, tips and connectors is well worth doing an exchange and having to set everything up again. Have you or anyone you know taken advantage of the $25 bill credit? Do we just ask for it once we turn in the OG Note7's?
My screen is buckling, and when I asked the Sprint Store people, they claim it's from charging too long.
I've never had a device do this, so I never thought about it, but they showed me several devices they have on display that are doing the same thing.
Sucks.
I want to get another phone, but I'm on contract until May 2018.
Only then can I get another phone with an installment plan from Sprint. Another way these companies screw us.
mcwups1 said:
Another way these companies screw us.
Click to expand...
Click to collapse
No one screwed you, you singed the contract on your own...
Why people still sign contracts for phones? I understand for business but I really don't think it's that much cheaper on the long run.
I'm sorry, I just had to get it out of my head
Sent from my HTC 10 using Tapatalk
Perooo1 said:
No one screwed you, you singed the contract on your own...
Why people still sign contracts for phones? I understand for business but I really don't think it's that much cheaper on the long run.
I'm sorry, I just had to get it out of my head
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
What?
The contract I signed allowed for a new upgraded phone every two years.
Since this phone, the HTC 10, they changed it.
That's what I'm talking about.
Maybe whatever is talking in your head needs to be looked at.
Force them to repair it by letter. A swollen battery can blow up bad and could burn down your house or burn you.
If not contact a lawyer and ask for advice.
And second dont believe everything what these honkey tonk sellers tell you. Most or them dont even finished school and think they are smart.
I could tell you storys...