hi
i have lately get my phone stuck every 5 minutes , freeze , and other stuff.
i tryed to hard reset the device , but nothing helped.
i dont have warranty , so i cant send it in to htc support service.
dos any one know please a good repair shop for the artemis ? i think it has a hardware problem , maybe the cpu ,or the ram , or the gsm radio , or else.
if some one know anything about a place i'll be glad to hear.
i prefer uk but elsewhere in europe would be fine.
thanks .
Repair Shop
Yes, I know a very good one. Apex Laptops.
http://www.apexlaptops.co.uk/recovery.htm
Ask for Phil
Please DO NOT create 6 threads for the same question. That just clutters up the forum. The 5 other identical threads have been deleted and this will be your first warning. If you do this again you will be temporarily banned.
ok, sorry about that.
Hey there,i got a serious problem ,last friday (18.05) some guy stole my phone from a Pub,on saturday (19.05) i went to police and told them what happened ,my question for you guys is : Can i trace my phone through web or something by IMEI ? I live in Romania and i dont really put my hopes on police .I tried to install apps like Plan B from market but useless. Need help
toxxyk said:
Hey there,i got a serious problem ,last friday (18.05) some guy stole my phone from a Pub,on saturday (19.05) i went to police and told them what happened ,my question for you guys is : Can i trace my phone through web or something by IMEI ? I live in Romania and i dont really put my hopes on police .I tried to install apps like Plan B from market but useless. Need help
Click to expand...
Click to collapse
hello i live in romania onesti jud.bacau try to get a phone with android and use wheres my droid
Sent from my GT-S5660 using XDA
Let it be a lesson to think ahead and have proper software in place before the unthinkable happens. good luck recovering your phone. romania is an awful place i grew up around bucharest. We constantly had to watch our back frpm the gypsies!
One of the worst smartphones . It doesn't worth its money . I used have other chinese smartphones at a price of 100e and they proved to be much better . Untortunately , i didnt expect that kind of amateur work about their software . I downloaded 3 OTA (ROOT NO ROOT OLD AND NEW )everything . with even worse and worse result . Im sure it is not lollipop problem , because other companies support lollipop with better quality . A great amount of asus customers have to many compaints about this product. You can tell , by looking at their official forum . The Asus company gives no solutions. in the official forum , they posted that whoever makes any complaints , they will ban hims out of the forum, with excuse of propaganda. +I have tried every solutions in forums , once week install ota and every single day reset factory. All these are enough for me!!!!! asus must consider its costumers not just as money or testees on their products , but they should be more respectful. I ve wasted 300+ euro for a piece of garbage and i feel disappointed and fooled .
Who is going to pay us back , for our 300+ euro ??
personally , i dont have extra money to spend. I invested on this ZNF 2 disaster my 300 euro , which i was trying to save them for a few months.
worth its money ???
4 GB RAM ????? --> drain ram
3000 mah battery ????? hahahaha.....full drain battery ( my phone 30% switch off )
Dual sim ??? Sim 1 or 2 slot issue everyday
camera ??? Camera Flash gives yellowish outcome
wifi ????? enable all time (tried to close but ramains open )
asus cover ??? always crashed
charging ??? veryyyyyyyyyyyyy slow
and much more ....
yesterday launched its latest OTA and problem continues
tell me ?? worth its money ???
Why wait months to operate the mobile I buy ?? a problem that is very very many
Skritlaki87 said:
One of the worst smartphones . It doesn't worth its money . I used have other chinese smartphones at a price of 100e and they proved to be much better . Untortunately , i didnt expect that kind of amateur work about their software . I downloaded 3 OTA (ROOT NO ROOT OLD AND NEW )everything . with even worse and worse result . Im sure it is not lollipop problem , because other companies support lollipop with better quality . A great amount of asus customers have to many compaints about this product. You can tell , by looking at their official forum . The Asus company gives no solutions. in the official forum , they posted that whoever makes any complaints , they will ban hims out of the forum, with excuse of propaganda. +I have tried every solutions in forums , once week install ota and every single day reset factory. All these are enough for me!!!!! asus must consider its costumers not just as money or testees on their products , but they should be more respectful. I ve wasted 300+ euro for a piece of garbage and i feel disappointed and fooled .
Who is going to pay us back , for our 300+ euro ??
personally , i dont have extra money to spend. I invested on this ZNF 2 disaster my 300 euro , which i was trying to save them for a few months.
worth its money ???
4 GB RAM ????? --> drain ram
3000 mah battery ????? hahahaha.....full drain battery ( my phone 30% switch off )
Dual sim ??? Sim 1 or 2 slot issue everyday
camera ??? Camera Flash gives yellowish outcome
wifi ????? enable all time (tried to close but ramains open )
asus cover ??? always crashed
charging ??? veryyyyyyyyyyyyy slow
and much more ....
yesterday launched its latest OTA and problem continues
tell me ?? worth its money ???
Why wait months to operate the mobile I buy ?? a problem that is very very many
Click to expand...
Click to collapse
I understand ur frustration but can u please tell us which phone model u have as the high end model only supports fast charging... What version do u have and does the flashing of stock rom gives u any problem... Can u provide more info so that we can help u...
Ze551ml. 32gb , 4gb ram . 1.8 ghz .
... and you think that whining on this forum is gonna solve anything?
I'd say send it back and buy another model from another manufacturer. The only thing which is kind of bad (just a little) is the battery draining by "Android System". One can live with it (my phone lasts 2-3 days). But the rest is awesome for this price!
DKM119 said:
... and you think that whining on this forum is gonna solve anything?
Click to expand...
Click to collapse
there are minions in forym. maybe wake up the asus and fix problem. or someone who wants to buy to the 'look' better .No will let the asus richest kidding customers .
TheSSJ said:
I'd say send it back and buy another model from another manufacturer. The only thing which is kind of bad (just a little) is the battery draining by "Android System". One can live with it (my phone lasts 2-3 days). But the rest is awesome for this price!
Click to expand...
Click to collapse
2-3 days ??? for wireless home phone ??
my own, one day, with light use
Skritlaki87 said:
there are minions in forym. maybe wake up the asus and fix problem. or someone who wants to buy to the 'look' better .No will let the asus richest kidding customers .
Click to expand...
Click to collapse
hmmmm.... what?!??
Skritlaki87 said:
4 GB RAM ????? --> drain ram Android issue, well known. Will be resolved in future update of OS
3000 mah battery ????? hahahaha.....full drain battery ( my phone 30% switch off ) My battery lasts at least two days with moderate use. Maybe you got a bad phone?
Dual sim ??? Sim 1 or 2 slot issue everyday What kind of problems? I've never had any SIM issues.
camera ??? Camera Flash gives yellowish outcome Maybe you're just bad at it?
wifi ????? enable all time (tried to close but ramains open ) Change your power management, or turn off "Scanning always available" in Advanced Wi-Fi settings
asus cover ??? always crashed That's new. I use mine all day, every day. Maybe check for update? Wipe cache/data in apps for Cover View?
charging ??? veryyyyyyyyyyyyy slow If you have the fast charger (which I imagine you don't), it's one of the fastest charging devices out there. If you're getting a slow charge, I guarantee it's your charger.
and much more .... Maybe you're just bad at it?
Click to expand...
Click to collapse
Please see Red in above quote.
Dear Skritlaki87,
Recommend using ASUS ZenUI app called ASUS Support. There are several helpful tips regarding basic troubleshooting techniques for your device including camera troubleshooting, battery troubleshooting, app crashing, how to optimize memory and system performance, and many more.
Another note to help improve battery life, please ensure to turn off 'Wifi Scanning always available.' To do this go to Apps/Settings/WiFi Settings/Advance Settings(menu in upper right corner)/Scanning always available/ turn Off.
Also what model did you purchase? Please note only 2.3GHz plus 4G ram (ZE551ML)" is bundled with 18W adapter, while other spec bundled with 7W adapter and will require longer charge. Please see http://www.asus.com/us/support/Sear...5-480F-AADA-FE49EDD81C01/?keyword=boostmaster
Sincerely,
Frank
ASUS Customer Loyalty
[email protected]
In Germany we say that some devices which are not functioning properly were produced on a Monday (Montagsgerät)
Jokes aside: Maybe you should send in the phone to the manufacturer as you got warranty on the device. The yellowish photos, the SIM issues, the crashing apps, etc.
Maybe your device is just defective on hardware side
I feel I have t agree with Skritlaki87
I've had the above phone fr 5 weeks
everything was fine after I installed the latest firmwares [last 2 May and June]
- network drops: especially when idle or after using wifi: calls get straight to answering machine and no notification; SMS I get them 3-4 hours later or longer
- phone wont even see external SD card. took it out and in but no joy; tried different ones they worked before and they work in my shield tablet [lollipop and ubuntu]; I also noticed in apps that 'external storage' has 0 kb and is greyed out meaning I cant clear cache or disable/ force stop
- can't get it to vibrate: again was fine before upgrades
- I did:, wiped cache after FW upgrades and updated all zen apps and everything else. I have a micro SIM [not cut one]. Yes I did a hard reset as well
- phone sometimes dies in network and people call me and it goes straight t answering machine; most times I don’t get any notifications [SMS] or I get them after 3-4 [many network drops]
I posted these problems in zentalk forums many times but never acknowledged by asus and only tip was to do a wipe cache
useless and appalling support , absolutely not fair; will never buy asus ever again
any ideas please? [oh, I'm on 3 network, bought phone from Italy]
Can't get t use this phone as a phone and losing business
giukas said:
I feel I have t agree with Skritlaki87
I've had the above phone fr 5 weeks
everything was fine after I installed the latest firmwares [last 2 May and June]
- network drops: especially when idle or after using wifi: calls get straight to answering machine and no notification; SMS I get them 3-4 hours later or longer
- phone wont even see external SD card. took it out and in but no joy; tried different ones they worked before and they work in my shield tablet [lollipop and ubuntu]; I also noticed in apps that 'external storage' has 0 kb and is greyed out meaning I cant clear cache or disable/ force stop
- can't get it to vibrate: again was fine before upgrades
- I did:, wiped cache after FW upgrades and updated all zen apps and everything else. I have a micro SIM [not cut one]. Yes I did a hard reset as well
- phone sometimes dies in network and people call me and it goes straight t answering machine; most times I don’t get any notifications [SMS] or I get them after 3-4 [many network drops]
I posted these problems in zentalk forums many times but never acknowledged by asus and only tip was to do a wipe cache
useless and appalling support , absolutely not fair; will never buy asus ever again
any ideas please? [oh, I'm on 3 network, bought phone from Italy]
Can't get t use this phone as a phone and losing business
Click to expand...
Click to collapse
Did you flash a whole firmware update or just the ones provided by the Software update app? I'd at least try this as a last resort:
Download the latest ASUS Firmware (not an update, that's the whole pack, also make sure you have ZE551ML model): http://dlcdnet.asus.com/pub/ASUS/Ze...ser.zip?_ga=1.211888660.1601724807.1432814508
It's not the latest firmware, but I'm running on this one, too and everything is really fine.
Place the file on the root of your internal storage, then reboot just normally. When the Android System started it asks you if you want to flash the file which is located on your internal storage. Of course click yes and see if it works.
IMPORTANT: I noticed, that you need to remove the USB cable from the phone before starting the flashing procedure, otherwise it fails in flashing. Also the flashing take a good amount of time (about 15mins). If it doesn't show an error, just let it work.
Please report back, I'm curious if this fixed your issue
TheSSJ said:
Did you flash a whole firmware update or just the ones provided by the Software update app? I'd at least try this as a last resort:
Download the latest ASUS Firmware (not an update, that's the whole pack, also make sure you have ZE551ML model): http://dlcdnet.asus.com/pub/ASUS/Ze...ser.zip?_ga=1.211888660.1601724807.1432814508
It's not the latest firmware, but I'm running on this one, too and everything is really fine.
Place the file on the root of your internal storage, then reboot just normally. When the Android System started it asks you if you want to flash the file which is located on your internal storage. Of course click yes and see if it works.
IMPORTANT: I noticed, that you need to remove the USB cable from the phone before starting the flashing procedure, otherwise it fails in flashing. Also the flashing take a good amount of time (about 15mins). If it doesn't show an error, just let it work.
Please report back, I'm curious if this fixed your issue
Click to expand...
Click to collapse
thanks for the response
I applied oTA updates
I'll try but my phone model is 550 but i'll look for it, although my Linux mint pc cant mount phone [I'll dl on the phone I guess]
@giukas: then it's this link (I assume you have WW version): https://www.asus.com/Phones/ZenFone_2_ZE550ML/HelpDesk_Download/
TheSSJ said:
@giukas: then it's this link (I assume you have WW version): https://www.asus.com/Phones/ZenFone_2_ZE550ML/HelpDesk_Download/
Click to expand...
Click to collapse
Thanks for that link but I upgraded the firmware this morning to WW 2.17.40.7 and on that link or any other country link there's 2.17.40.6 and ASUS states it's not possible to downgrade so I guess I must wait
I'm gonna chime in here. Out of the many tablets and phones I've had over the years, I'm gonna say this ASUS minus a few quirks. Is awesome for the price. No phone is perfect, and never will be. I've had 3 updates since owning this phone. At least ASUS is working on trying to fix bugs and improve this phone vs other manufacturers that just abandon after one little update. If your unhappy return your phone and buy something with diff problems. Cause the people who gripe all the time will find something wrong with anything.
Harfainx said:
Please see Red in above quote.
Click to expand...
Click to collapse
HANFAIX ???
1 . wait what ?? new update fw from asus ???yesterday install and haha...very worse ... new update lolipop ?? WHAT ??? pay to one mobile worse ?? and a new update few months ?? What will I do until then;
2. screenshot -> http://forum.xda-developers.com/zenfone2/help/wifi-android-os-causing-battery-drain-t3122883 . 7/10 user have same problem
3. everyday 2-3 times chrashes
4. Change your power management, or turn off "Scanning always available" in Advanced Wi-Fi settings ..... <- tried , look my screenshot (2)
5. asus cover ok fix it
6. charger (I HAVE FAST charger) .. SOME time faST some time fast
I have not just me issues.They do more. See τhe oficial forum (zentalk )
spiritcrusher33 said:
I'm gonna chime in here. Out of the many tablets and phones I've had over the years, I'm gonna say this ASUS minus a few quirks. Is awesome for the price. No phone is perfect, and never will be. I've had 3 updates since owning this phone. At least ASUS is working on trying to fix bugs and improve this phone vs other manufacturers that just abandon after one little update. If your unhappy return your phone and buy something with diff problems. Cause the people who gripe all the time will find something wrong with anything.
Click to expand...
Click to collapse
working on anything. LG , samsung and more.. professonal company abandon ??? I do not think . I give money and I have requirement to work properly.
regret
for nothing ??? read problems. Look better my friend .
I get it. Just saying I don't have any problems that are bad enough to bash the phone. Pretty happy with my ASUS.