Disappoiment asus - ZenFone 2 Q&A, Help & Troubleshooting

One of the worst smartphones . It doesn't worth its money . I used have other chinese smartphones at a price of 100e and they proved to be much better . Untortunately , i didnt expect that kind of amateur work about their software . I downloaded 3 OTA (ROOT NO ROOT OLD AND NEW )everything . with even worse and worse result . Im sure it is not lollipop problem , because other companies support lollipop with better quality . A great amount of asus customers have to many compaints about this product. You can tell , by looking at their official forum . The Asus company gives no solutions. in the official forum , they posted that whoever makes any complaints , they will ban hims out of the forum, with excuse of propaganda. +I have tried every solutions in forums , once week install ota and every single day reset factory. All these are enough for me!!!!! asus must consider its costumers not just as money or testees on their products , but they should be more respectful. I ve wasted 300+ euro for a piece of garbage and i feel disappointed and fooled .
Who is going to pay us back , for our 300+ euro ??
personally , i dont have extra money to spend. I invested on this ZNF 2 disaster my 300 euro , which i was trying to save them for a few months.
worth its money ???
4 GB RAM ????? --> drain ram
3000 mah battery ????? hahahaha.....full drain battery ( my phone 30% switch off )
Dual sim ??? Sim 1 or 2 slot issue everyday
camera ??? Camera Flash gives yellowish outcome
wifi ????? enable all time (tried to close but ramains open )
asus cover ??? always crashed
charging ??? veryyyyyyyyyyyyy slow
and much more ....
yesterday launched its latest OTA and problem continues
tell me ?? worth its money ???
Why wait months to operate the mobile I buy ?? a problem that is very very many

Skritlaki87 said:
One of the worst smartphones . It doesn't worth its money . I used have other chinese smartphones at a price of 100e and they proved to be much better . Untortunately , i didnt expect that kind of amateur work about their software . I downloaded 3 OTA (ROOT NO ROOT OLD AND NEW )everything . with even worse and worse result . Im sure it is not lollipop problem , because other companies support lollipop with better quality . A great amount of asus customers have to many compaints about this product. You can tell , by looking at their official forum . The Asus company gives no solutions. in the official forum , they posted that whoever makes any complaints , they will ban hims out of the forum, with excuse of propaganda. +I have tried every solutions in forums , once week install ota and every single day reset factory. All these are enough for me!!!!! asus must consider its costumers not just as money or testees on their products , but they should be more respectful. I ve wasted 300+ euro for a piece of garbage and i feel disappointed and fooled .
Who is going to pay us back , for our 300+ euro ??
personally , i dont have extra money to spend. I invested on this ZNF 2 disaster my 300 euro , which i was trying to save them for a few months.
worth its money ???
4 GB RAM ????? --> drain ram
3000 mah battery ????? hahahaha.....full drain battery ( my phone 30% switch off )
Dual sim ??? Sim 1 or 2 slot issue everyday
camera ??? Camera Flash gives yellowish outcome
wifi ????? enable all time (tried to close but ramains open )
asus cover ??? always crashed
charging ??? veryyyyyyyyyyyyy slow
and much more ....
yesterday launched its latest OTA and problem continues
tell me ?? worth its money ???
Why wait months to operate the mobile I buy ?? a problem that is very very many
Click to expand...
Click to collapse
I understand ur frustration but can u please tell us which phone model u have as the high end model only supports fast charging... What version do u have and does the flashing of stock rom gives u any problem... Can u provide more info so that we can help u...

Ze551ml. 32gb , 4gb ram . 1.8 ghz .

... and you think that whining on this forum is gonna solve anything?

I'd say send it back and buy another model from another manufacturer. The only thing which is kind of bad (just a little) is the battery draining by "Android System". One can live with it (my phone lasts 2-3 days). But the rest is awesome for this price!

DKM119 said:
... and you think that whining on this forum is gonna solve anything?
Click to expand...
Click to collapse
there are minions in forym. maybe wake up the asus and fix problem. or someone who wants to buy to the 'look' better .No will let the asus richest kidding customers .

TheSSJ said:
I'd say send it back and buy another model from another manufacturer. The only thing which is kind of bad (just a little) is the battery draining by "Android System". One can live with it (my phone lasts 2-3 days). But the rest is awesome for this price!
Click to expand...
Click to collapse
2-3 days ??? for wireless home phone ??
my own, one day, with light use

Skritlaki87 said:
there are minions in forym. maybe wake up the asus and fix problem. or someone who wants to buy to the 'look' better .No will let the asus richest kidding customers .
Click to expand...
Click to collapse
hmmmm.... what?!??

Skritlaki87 said:
4 GB RAM ????? --> drain ram Android issue, well known. Will be resolved in future update of OS
3000 mah battery ????? hahahaha.....full drain battery ( my phone 30% switch off ) My battery lasts at least two days with moderate use. Maybe you got a bad phone?
Dual sim ??? Sim 1 or 2 slot issue everyday What kind of problems? I've never had any SIM issues.
camera ??? Camera Flash gives yellowish outcome Maybe you're just bad at it?
wifi ????? enable all time (tried to close but ramains open ) Change your power management, or turn off "Scanning always available" in Advanced Wi-Fi settings
asus cover ??? always crashed That's new. I use mine all day, every day. Maybe check for update? Wipe cache/data in apps for Cover View?
charging ??? veryyyyyyyyyyyyy slow If you have the fast charger (which I imagine you don't), it's one of the fastest charging devices out there. If you're getting a slow charge, I guarantee it's your charger.
and much more .... Maybe you're just bad at it?
Click to expand...
Click to collapse
Please see Red in above quote.

Dear Skritlaki87,
Recommend using ASUS ZenUI app called ASUS Support. There are several helpful tips regarding basic troubleshooting techniques for your device including camera troubleshooting, battery troubleshooting, app crashing, how to optimize memory and system performance, and many more.
Another note to help improve battery life, please ensure to turn off 'Wifi Scanning always available.' To do this go to Apps/Settings/WiFi Settings/Advance Settings(menu in upper right corner)/Scanning always available/ turn Off.
Also what model did you purchase? Please note only 2.3GHz plus 4G ram (ZE551ML)" is bundled with 18W adapter, while other spec bundled with 7W adapter and will require longer charge. Please see http://www.asus.com/us/support/Sear...5-480F-AADA-FE49EDD81C01/?keyword=boostmaster
Sincerely,
Frank
ASUS Customer Loyalty
[email protected]

In Germany we say that some devices which are not functioning properly were produced on a Monday (Montagsgerät)
Jokes aside: Maybe you should send in the phone to the manufacturer as you got warranty on the device. The yellowish photos, the SIM issues, the crashing apps, etc.
Maybe your device is just defective on hardware side

I feel I have t agree with Skritlaki87
I've had the above phone fr 5 weeks
everything was fine after I installed the latest firmwares [last 2 May and June]
- network drops: especially when idle or after using wifi: calls get straight to answering machine and no notification; SMS I get them 3-4 hours later or longer
- phone wont even see external SD card. took it out and in but no joy; tried different ones they worked before and they work in my shield tablet [lollipop and ubuntu]; I also noticed in apps that 'external storage' has 0 kb and is greyed out meaning I cant clear cache or disable/ force stop
- can't get it to vibrate: again was fine before upgrades
- I did:, wiped cache after FW upgrades and updated all zen apps and everything else. I have a micro SIM [not cut one]. Yes I did a hard reset as well
- phone sometimes dies in network and people call me and it goes straight t answering machine; most times I don’t get any notifications [SMS] or I get them after 3-4 [many network drops]
I posted these problems in zentalk forums many times but never acknowledged by asus and only tip was to do a wipe cache
useless and appalling support , absolutely not fair; will never buy asus ever again
any ideas please? [oh, I'm on 3 network, bought phone from Italy]
Can't get t use this phone as a phone and losing business

giukas said:
I feel I have t agree with Skritlaki87
I've had the above phone fr 5 weeks
everything was fine after I installed the latest firmwares [last 2 May and June]
- network drops: especially when idle or after using wifi: calls get straight to answering machine and no notification; SMS I get them 3-4 hours later or longer
- phone wont even see external SD card. took it out and in but no joy; tried different ones they worked before and they work in my shield tablet [lollipop and ubuntu]; I also noticed in apps that 'external storage' has 0 kb and is greyed out meaning I cant clear cache or disable/ force stop
- can't get it to vibrate: again was fine before upgrades
- I did:, wiped cache after FW upgrades and updated all zen apps and everything else. I have a micro SIM [not cut one]. Yes I did a hard reset as well
- phone sometimes dies in network and people call me and it goes straight t answering machine; most times I don’t get any notifications [SMS] or I get them after 3-4 [many network drops]
I posted these problems in zentalk forums many times but never acknowledged by asus and only tip was to do a wipe cache
useless and appalling support , absolutely not fair; will never buy asus ever again
any ideas please? [oh, I'm on 3 network, bought phone from Italy]
Can't get t use this phone as a phone and losing business
Click to expand...
Click to collapse
Did you flash a whole firmware update or just the ones provided by the Software update app? I'd at least try this as a last resort:
Download the latest ASUS Firmware (not an update, that's the whole pack, also make sure you have ZE551ML model): http://dlcdnet.asus.com/pub/ASUS/Ze...ser.zip?_ga=1.211888660.1601724807.1432814508
It's not the latest firmware, but I'm running on this one, too and everything is really fine.
Place the file on the root of your internal storage, then reboot just normally. When the Android System started it asks you if you want to flash the file which is located on your internal storage. Of course click yes and see if it works.
IMPORTANT: I noticed, that you need to remove the USB cable from the phone before starting the flashing procedure, otherwise it fails in flashing. Also the flashing take a good amount of time (about 15mins). If it doesn't show an error, just let it work.
Please report back, I'm curious if this fixed your issue

TheSSJ said:
Did you flash a whole firmware update or just the ones provided by the Software update app? I'd at least try this as a last resort:
Download the latest ASUS Firmware (not an update, that's the whole pack, also make sure you have ZE551ML model): http://dlcdnet.asus.com/pub/ASUS/Ze...ser.zip?_ga=1.211888660.1601724807.1432814508
It's not the latest firmware, but I'm running on this one, too and everything is really fine.
Place the file on the root of your internal storage, then reboot just normally. When the Android System started it asks you if you want to flash the file which is located on your internal storage. Of course click yes and see if it works.
IMPORTANT: I noticed, that you need to remove the USB cable from the phone before starting the flashing procedure, otherwise it fails in flashing. Also the flashing take a good amount of time (about 15mins). If it doesn't show an error, just let it work.
Please report back, I'm curious if this fixed your issue
Click to expand...
Click to collapse
thanks for the response
I applied oTA updates
I'll try but my phone model is 550 but i'll look for it, although my Linux mint pc cant mount phone [I'll dl on the phone I guess]

@giukas: then it's this link (I assume you have WW version): https://www.asus.com/Phones/ZenFone_2_ZE550ML/HelpDesk_Download/

TheSSJ said:
@giukas: then it's this link (I assume you have WW version): https://www.asus.com/Phones/ZenFone_2_ZE550ML/HelpDesk_Download/
Click to expand...
Click to collapse
Thanks for that link but I upgraded the firmware this morning to WW 2.17.40.7 and on that link or any other country link there's 2.17.40.6 and ASUS states it's not possible to downgrade so I guess I must wait

I'm gonna chime in here. Out of the many tablets and phones I've had over the years, I'm gonna say this ASUS minus a few quirks. Is awesome for the price. No phone is perfect, and never will be. I've had 3 updates since owning this phone. At least ASUS is working on trying to fix bugs and improve this phone vs other manufacturers that just abandon after one little update. If your unhappy return your phone and buy something with diff problems. Cause the people who gripe all the time will find something wrong with anything.

Harfainx said:
Please see Red in above quote.
Click to expand...
Click to collapse
HANFAIX ???
1 . wait what ?? new update fw from asus ???yesterday install and haha...very worse ... new update lolipop ?? WHAT ??? pay to one mobile worse ?? and a new update few months ?? What will I do until then;
2. screenshot -> http://forum.xda-developers.com/zenfone2/help/wifi-android-os-causing-battery-drain-t3122883 . 7/10 user have same problem
3. everyday 2-3 times chrashes
4. Change your power management, or turn off "Scanning always available" in Advanced Wi-Fi settings ..... <- tried , look my screenshot (2)
5. asus cover ok fix it
6. charger (I HAVE FAST charger) .. SOME time faST some time fast
I have not just me issues.They do more. See τhe oficial forum (zentalk )

spiritcrusher33 said:
I'm gonna chime in here. Out of the many tablets and phones I've had over the years, I'm gonna say this ASUS minus a few quirks. Is awesome for the price. No phone is perfect, and never will be. I've had 3 updates since owning this phone. At least ASUS is working on trying to fix bugs and improve this phone vs other manufacturers that just abandon after one little update. If your unhappy return your phone and buy something with diff problems. Cause the people who gripe all the time will find something wrong with anything.
Click to expand...
Click to collapse
working on anything. LG , samsung and more.. professonal company abandon ??? I do not think . I give money and I have requirement to work properly.
regret
for nothing ??? read problems. Look better my friend .

I get it. Just saying I don't have any problems that are bad enough to bash the phone. Pretty happy with my ASUS.

Related

Returned MDA Pro for Repairs

Hi,
Today I returned to the T-mobile shop. I deliverd my dutch MDA Pro for Repairs.
I have the following complains:
- Battery dies at 54%. Very anoying.
- Calls are not clear, sometimes I cant understand anything someone say. I have a bad reception.
- Device is slow. You all know it.
Befor I returned my device, I took out my SIMcard, Memorycard and Stylus. I flash the latest dutch t-mobile rom (1.30.233) to my device and gave it a hard-reset.
The woman at the story told me I should receive a call in 10 workingdays to pick up my device. I'll let you know how it turns out.
Sharky,
IMHO Your Uni is ok. Battery issue was described many times over the forum and its connected to wornout battery. (In Your case Youll should get new battery after a repair so its good point)
Bad reception is propably because old radio rom - have You tried to upgrade it?
Slowness is a personal matter - mine is sometimes slow also but it depends on soo many elements thats its hard to define what precisely is slow.
Anyway how will You survive whitout Your Uni - its a question ;-)
best ,
Piotr
nabuhonodozor said:
Anyway how will You survive whitout Your Uni - its a question ;-)
best ,
Piotr
Click to expand...
Click to collapse
I know I can't. I just hope nothing goes wrong with my device, at least before any of the clamshell PDAs start to roll out. I would hate to buy another Universal, just to see a new version the next month.
BTW wats ur result after the upgrade did it solved ne of the problem .

Artemis turns off during phone call

Hi,
my Artemis turns off every now and then and I'm getting a bit pissed off by the phone. Because it happens exspecially when I'm talking to someone. The error occurred first about two weeks ago and i tried to fix wit an hard reset, but that didn't worked out. I also don't think it has anything to do with the battery, since it also turns off while being connected to the charger.
If anyone knows help, I would be grateful.
i had the same problem and the solution is ......
a new battery
My XDA Orbit is doing the same thing - randomly switching off when in use (either phone call or browsing the web). Its being doing this for over the last two to three weeks and I, too, am getting pissed off with it. My Orbit is over two years old so I'm suspecting the battery although the battery meter states everything is OK. I've just purchase a new battery on-line and, when I receive, I'll let you know if it cures the resetting issue.
Alistair
thanx, that is at least a problem with an easy solution.
@ ajmcfarlane: thx, I'll wait for your post.
Received battery on Saturday and early indications look as though it has cured the problem of the phone resetting. If anything changes, I'll keep you posted.
Cheers, Alistair
great, I'll order a battery right away
i also got same problem in my p3300 so did changing battry really solvd problms?
It will cure it.
awesome.. i think most of us have purchase this amazing handset more or less the same time..
all of our devices loosing out on batt.... no bad..
can any one please update the price of a new battery ?
i am in india now.. will be going to singapore this month end to watch the formula 1.. are there any options to buy it in singapore to save some money on it ??
how much is the new batt ??
I have over 200 of these devices in their various guises, and I can tell you that this is a very common problem. If you are lucky you only need change the battery and the device will be fine. If that does not improve matters then good luck as I am yet to find a solution when the problem is not simply the battery. At the moment my best effort is to flash the device with an upto date original ROM and change the battery. It seems to help but I can't say it fixes them as I have not monitored how the reflashed devices perform yet. I will post when I have used the reflashed devices for a few months and see how they go on
radcarash said:
I will post when I have used the reflashed devices for a few months and see how they go on
Click to expand...
Click to collapse
Hi radcarash,
do you have any findings? I got the same issue with one Artemis, and it seams the battery change doesn't help at all. I'm just wondering if you found already another solution to cure this world wide problem.
cheers,
gigib

DEAD

Once upon a time,about 8 months ago,there was the little newbie me,I that old E975(lgg) and decided he should get a new phone with all those "G4's" "S6's" etc,I wanted a phone with killer specs,and the best camera out there,so I decided to go with the g4,looked up prices online on his country. Pretty damn high,so i found that one shop that sold it for like 100$ less,no official warranty,unofficial warranty for 1 year,that seems fair,I bought it,the biggest mistake i ever made, the phone was so good,it worked like a charm,and god damn that camera was awesome,about 4 months ago i was sending a whatsapp when it just got stuck on that screen,m'kay i tried restarting,won't work,removed the battery and inserted an other one,boot to lg logo and then shut down,alright, i still got warranty. time to use it,went to the store,they said "we can't fix it",worst customer support EVER,ever since that I've been using that ****ty replacement phone,ewo,so today i was really bored and decided to look up the problem and noticed my s/n begins with "505" looked it up,apparently all the g4's with that s/n got stuck eventually,and the store knows that and since my warranty is unofficial I can't do ****,or can I? is there any way to get out of this with a functioning phone?help?
Temp Fix
Mine died yesterday. It's a hardware fault apparently and can't be fixed. You can, however, disable big cores and recover your data, but your phone will be really slow.
Here's the link:
http://forum.xda-developers.com/showpost.php?p=65919400&postcount=707
whattt
i was just about to cook the phone and teared it apart,i saw the whole oven thing and i thought to myself "Why the hell not" and well it should work...if it will stay the same i'll use your tutorial and probably use the really slow G4 instead of my current 2012 Huawei
stardamore said:
Mine died yesterday. It's a hardware fault apparently and can't be fixed. You can, however, disable big cores and recover your data, but your phone will be really slow.
Here's the link:
http://forum.xda-developers.com/showpost.php?p=65919400&postcount=707
Click to expand...
Click to collapse
Phone doesn't work really slow, if you know what to do. My phone is working since I disabled the big cores what is about 2 weeks now, I'm even on a custom ROM. All you need to do is to root it and using 'Device Control Manager' (Kernel Adiutor doesn't work for me) change the frequency what will enable all 4 cores and with 4 there is no big difference in the performance really. I feel like it's more Qualcomms fail than LG's, cuz look G4 was first phone with Snapdragon 808 wasn't it? What if the first processors they made they sent to LG as they are all now in s/n's 505-509 and what if these are faulty? It actually would make sense, with 6 cores my phone didn't even turn on, with 4 it works as normal, it means there is 'something' wrong with the two faster cores..
It's LG's fault. They have admitted such. It's a faulty connection/motherboard.
UPDATE
i've baked the phone,it works for now,how can i make sure that it'll keep working?
Replace the motherboard.
but they don't sell them on my country,and it'll cost like 400$ with shipping,and nobody replaces mobo's here,so is there any way to make this one keep working?
idan445 said:
sold it for like 100$ less,no official warranty,unofficial warranty for 1 year
Click to expand...
Click to collapse
I'm sorry, but unfortunately you dug your own grave with that one. You may have saved yourself $100, but caused yourself major issues in the long run sacrificing that warranty.
Honestly, there is apparently no way to ensure it'll keep working. A lot of users have reported their phone dying again after LG has fixed it. A motherboard replacement is the second best option with the first being a phone other than the G4.

my mobile dies

Gyus my mobile has very strange behavior . restarts without reasons, imost times cannot connect to wifi and other strange things . it got to a specialist and he said that probably is the battery . One else said it is the cpu and that its going to die .
I have it pure stock. no root no nothing. i wipe everything and reflash the latest rom but i have the same problems
can somebody help me?
thanks in advance loizos
loizos250 said:
Gyus my mobile has very strange behavior . restarts without reasons, imost times cannot connect to wifi and other strange things . it got to a specialist and he said that probably is the battery . One else said it is the cpu and that its going to die .
I have it pure stock. no root no nothing. i wipe everything and reflash the latest rom but i have the same problems
can somebody help me?
thanks in advance loizos
Click to expand...
Click to collapse
Buy a new battery...$15 US - http://www.lg.com/us/cell-phone-batteries
If that link isn't good for you in your country, anker makes a decent-cheap replacement.
If you buy a new battery and you're still having problems then you go from there, but until you try a new battery don't assume it's the phone that is f-ing up. When G3 batteries die they usually don't give you much warning - they just die - and your phone does crazy things like random reboots, etc.
startswithPendswithOOH said:
Buy a new battery...$15 US - http://www.lg.com/us/cell-phone-batteries
If that link isn't good for you in your country, anker makes a decent-cheap replacement.
If you buy a new battery and you're still having problems then you go from there, but until you try a new battery don't assume it's the phone that is f-ing up. When G3 batteries die they usually don't give you much warning - they just die - and your phone does crazy things like random reboots, etc.
Click to expand...
Click to collapse
thanks mate. i will try it

Nexus 5x boot loop issues shoud i be worried that mine will do the same ?

Hello guys i've been seeing a lot of boot loop news and lg starting to refund people because they don't have spare parts : http://www.mobilechoiceuk.com/News/...offering-refunds-instead-of-replacements.aspx .
So should I be worried that my 5x will boot loop ? I've been using it for 2 months now on 7.0 september update .
just yesterday happened to mine!
Did you try to fix it or got it refunded under warranty ? Also rooted or stock with update ?
Hi, i guess that nobody could know that, but the problem seems to be the same as LG G4, LG V10, LG Flex 2 (all 2015 devices with almost the same motherboard that the Nexus 5x). You can search on the web "bootloop G4 reddit" "nexus 5x bootloop reddit" and you will find tons of reports, the majority of them (N5x) from last 3 months, and this holds the theory that is a welding issue on the CPU or sometimes on the EMMC chip (apparently LG did not weld very well that year...). The mentioned devices (included ours) seem to last from 9 to 14 months and finally the welding breaks. But now, we know it's strictly a HARDWARE issue NOT caused by 7.0 upgrade, irt's only a question of coincidence between the useful life of the weld and the launch of the 7.0 OTA.
So we all got very high possibilities that this occurs to our devices, eventually. I'm not sure that this is gonna happen to you, it really dependes of many many many factors (heavy usage, kernel profiles, temperature of your country/city/house/workplace, etc etc).
Maybe it never happens to you, but i know what you feel, is not very nice to feel that your phone could die in any moment. It was a low punch for me (i owned a G4 and it bootlooped twice) anyway i am going to sell my N5x due to this problem. Hope i help you with my point of view.
It is solder not weld.
Only Google/LG know how widespread the problem is on 5x.
My guess is it is far more than normally expected for phones but nowhere near as prevalent as posts on forums might make it seem.
So normally you might expect .01% of these types of solder problems. If the problem went up 100x to 1% and you sold 3m phones, that means 30,000 phones with the problem, whereas before you might only see 300.
30,000 people searching google and seeing other people posting about bootloop can start a panic.
If you actually had 10, 20, 30% of people with this problem you would have huge threads.
That's just my opinion.
sfhub said:
It is solder not weld.
Only Google/LG know how widespread the problem is on 5x.
My guess is it is far more than normally expected for phones but nowhere near as prevalent as posts on forums might make it seem.
So normally you might expect .01% of these types of solder problems. If the problem went up 100x to 1% and you sold 3m phones, that means 30,000 phones with the problem, whereas before you might only see 300.
30,000 people searching google and seeing other people posting about bootloop can start a panic.
If you actually had 10, 20, 30% of people with this problem you would have huge threads.
That's just my opinion.
Click to expand...
Click to collapse
If you said "It is solder not weld." for me, thanks i didn't know the correct word, english is not my native language (I only learn reading on forums), so i see that you know (or it seems) about solder problems. Look i had two LG G4 both of them die, but not just mine even a cousin had the same issue whit his G4, so i really want to know if you think that the 5x soldering problem is a similar case of high-end 2015 LG Phones G4/V10/FLEX2 (of that magnitude)? or if it's just a "paranoia", i mean we know that the bootlooping issue on this device exists but you would recommend me (i really like this phone) to keep it?
This issue got me really worried due to my bad experiencie with the G4. I just bought the N5x 1 month ago. thank you.
same question how to know if my phone will bootloop...i have my nexus 5x 5 week ago but i bay it not new i bay it used...i upgrade to android nougat no issus right now..ho to know if i will have a probleme in the future iam afraid now
moonlightdrive said:
i see that you know (or it seems) about solder problems. Look i had two LG G4 both of them die, but not just mine even a cousin had the same issue whit his G4, so i really want to know if you think that the 5x soldering problem is a similar case of high-end 2015 LG Phones G4/V10/FLEX2 (of that magnitude)? or if it's just a "paranoia", i mean we know that the bootlooping issue on this device exists but you would recommend me (i really like this phone) to keep it?
This issue got me really worried due to my bad experiencie with the G4. I just bought the N5x 1 month ago. thank you.
Click to expand...
Click to collapse
I've been dealing with substandard solder since xbox RROD (red ring of death) where everyone was trying to get their xbox cpu reballed until microsoft admitted the problem.
As I mentioned, I'm sure the incident on 5x is much higher than normal phones, but that might still be a low % (even though it is a relatively high absolute # because of the # of phones that are sold)
I have no idea whether 5x is worse, better, or same as G4 problem. G4 seemed even higher, but could be because more phones were sold. Only LG knows for sure.
A lot of folks in US are finding that their credit card actually extends their warranty beyond manufacturers warranty and people will probably get their money back that way if all else fails.
Of course that doesn't help you if you are traveling and the phone dies. I end up using Google Fi as the service provider for this phone, so if that happened I could just shift all the calls and texts to another phone or tablet and keep going until I get a replacement phone, so I'm not super worried.
I regularly back up the stuff on my phone so the most I would lose is like 1 or 2 days of stuff, which I can deal with.
Personally I wouldn't be super worried this is going to happen to you, but be prepared with backups in case it does, but that is good practice for any phone, because it could always get stolen or drop and break.
Tarbruh said:
Hello guys i've been seeing a lot of boot loop news and lg starting to refund people because they don't have spare parts : http://www.mobilechoiceuk.com/News/...offering-refunds-instead-of-replacements.aspx .
So should I be worried that my 5x will boot loop ? I've been using it for 2 months now on 7.0 september update .
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I got my 5X a month ago.... I figure it has a 1 yr warranty so I am not too worried yet.... Lets hope if it happens it does it in the next 11 months
please someone tell me how to know if my phone nexus 5x will have bootloop.i bay this phone not new but used .i bay it from a shop he tell me is from usa and me from morroco.i dont have any paper of warranty or something like this i just have the phone...if the bootloop issus touch my phone what can i do?i have the warranty or not???i dont have mony to buy a new phone please help me
znayver said:
please someone tell me how to know if my phone nexus 5x will have bootloop.i bay this phone not new but used .i bay it from a shop he tell me is from usa and me from morroco.i dont have any paper of warranty or something like this i just have the phone...if the bootloop issus touch my phone what can i do?i have the warranty or not???i dont have mony to buy a new phone please help me
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Well from what I know if you don't have warranty paper then you can't get warranty by just showing the phone . Its not a 100% chance that it will boot loop I think , but if your not safe with it I suggest selling it working rather than looking for help when broken . Thats just my point of view .
moonlightdrive said:
Hi, i guess that nobody could know that, but the problem seems to be the same as LG G4, LG V10, LG Flex 2 (all 2015 devices with almost the same motherboard that the Nexus 5x). You can search on the web "bootloop G4 reddit" "nexus 5x bootloop reddit" and you will find tons of reports, the majority of them (N5x) from last 3 months, and this holds the theory that is a welding issue on the CPU or sometimes on the EMMC chip (apparently LG did not weld very well that year...). The mentioned devices (included ours) seem to last from 9 to 14 months and finally the welding breaks. But now, we know it's strictly a HARDWARE issue NOT caused by 7.0 upgrade, irt's only a question of coincidence between the useful life of the weld and the launch of the 7.0 OTA.
So we all got very high possibilities that this occurs to our devices, eventually. I'm not sure that this is gonna happen to you, it really dependes of many many many factors (heavy usage, kernel profiles, temperature of your country/city/house/workplace, etc etc).
Maybe it never happens to you, but i know what you feel, is not very nice to feel that your phone could die in any moment. It was a low punch for me (i owned a G4 and it bootlooped twice) anyway i am going to sell my N5x due to this problem. Hope i help you with my point of view.
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Well I think i have the same point of view to sell the phone working rather that having a paper holder . At least for me its the most logical thing to do maybe the chance isn't high for it to happen but I am not secure with a tought that my phone could die + im a heavy user so i migh make it to the boot loop faster .
Tarbruh said:
Well from what I know if you don't have warranty paper then you can't get warranty by just showing the phone . Its not a 100% chance that it will boot loop I think , but if your not safe with it I suggest selling it working rather than looking for help when broken . Thats just my point of view .
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oooh nooo is there an application or something to know if the motherboard is fine or something like this and the bootloop dont affected my device??
znayver said:
oooh nooo is there an application or something to know if the motherboard is fine or something like this and the bootloop dont affected my device??
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Well I don't know if there is or not but from what I know about the problem its random af , so I don't think there is unless only some motherboards are prone to the defect but I think it involves all , just happens randomly . Not 100% sure tho !
Tarbruh said:
Well I don't know if there is or not but from what I know about the problem its random af , so I don't think there is unless only some motherboards are prone to the defect but I think it involves all , just happens randomly . Not 100% sure tho !
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tnx for your reponse my friend
znayver said:
tnx for your reponse my friend
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No worries , best of luck

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