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Hello everyone
I just bought a Galaxy Nexus last week and I am so far very satisfied with it.
But I do have one problem with the build quality.
At the front top, with the speakerphone and front facing camera, the plastic seems a bit loose, I can push it inward a bit and it will creak.
If I will push it inward with some force it will stay there solidly for a bit, but after a while it while go out again. I'd think it should remain flush with the case in any case. I check the screws under the battery cover already, and everything there seems to be fine, nothing is loose, so I have no other idea what might cause that.
Is this a common issue, or does anyone else here have this problem? Anyone know a possible fix?
I heard about this problem when I bought my GN (it was last year in December). It is the adhesive which is supposed to keep the glass and the LCD beneath together that fails to do its job. I recommend you bringing the phone back to the store from where you bought it for a replacement. That's what I would do.
Do you have any source of that?
I did not read anything like that yet.
And I don't think that is really the problem, the screen and glass seems to be well connected, it's that it separates from the casing.
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Wow, you joined in 2009 and this is your first post!
On topic. Sorry that has happened to you. I can relate to the feeling of something deffective just few days after you've purchased it. I have never seen that happening to any of my devices or those devices of my friends' and relatives'...
Really weird. But one fear I have is to have the phone in my pocket and bending down to do something tightening the fabric on the pants around the upper leg area enough to bend the screen and shatter it...
Ron
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
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Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
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do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
RizSher said:
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
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I have insurance on the phone through US Cellular...thats what they quoted me.
But still its the principle, I feel its a manufacturer defect or it was stressed to begin with since the glass was installed..
badbadtz.carlo said:
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
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You have to take the battery out since you need to use a bit of soapy water...they were cheap! $4 each on amazon with free shipping! :good
No pictures yet..:and no I didn't squeeze it when putting covers on..I did my GF phone the same way and no problems with hers. Definately a manufacturer defect. I will go in there Saturday when its very busy and raise a stink!!
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II
Why suddenly sooooooo....many thread about glass break in just differrent few minute of post?? Lol :banghead:
Sent from my GT-N7100 using xda app-developers app
update!!
Well after many months of screwing around and taking to facebook and twitter about their poor quality and poor customer service, the "office of the president" of Samsung stepped up to the plate and fixed my Note 2 free of charge!!
Seeing how easy it is to remove the back cover has anyone been able to find and grey back cover replacements for scratched / cracked backs? I've searched but found nothing.
elzeus said:
Seeing how easy it is to remove the back cover has anyone been able to find and grey back cover replacements for scratched / cracked backs? I've searched but found nothing.
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No, sorry, there doesn't seem to be any anywhere, I've looked and not found any, maybe you should look knot trying to get rid of the scratches? Ill keep looking and if infield one I will tell you
elzeus said:
Seeing how easy it is to remove the back cover has anyone been able to find and grey back cover replacements for scratched / cracked backs? I've searched but found nothing.
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Hi,
Type "galaxy note 10.1 spare parts" in Google or eBay
Some results :
http://www.ebay.com/itm/Genuine-Samsung-N8000-Galaxy-Note-10-1-Grey-Black-Battery-Cover-GH98-24787A-/350622469927?pt=UK_Replacement_Parts_Tools&hash=item51a2ba4f27
http://stellatech.com/samsung-gt-n8000-galaxy-note-10.1-battery-cover-%28grey%29,a,en,813283.html
There is a teardown finished and a guide that is in progress at ifixit.com. It might help you, here is the link: http://www.ifixit.com/device/Samsung_galaxy_note_10.1
http://www.ebay.com/itm/Genuine-Samsung-N8000-Galaxy-Note-10-1-Grey-Black-Battery-Cover-GH98-24787A-/350622469927?pt=UK_Replacement_Parts_Tools&hash=item51a2ba4f27
ouch, $70 just for the cover and other parts you don't need. You could try to resell the rest.
The question is: is it possible to change the full housing to black? I have a white SGS2 but it has scratches all over... Also that silver edge is pretty much damaged from falls.
I was browsing around and found out that there are full housings for sale, but what about the amoled screen if I want to change the phone color?
Thanks in advance!
Barretos said:
but what about the amoled screen if I want to change the phone color?
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The screen is mounted to the frame (midsection of the casing, which is integrated with bezel) by a sticky tape -- ~1.5 mm wide all around the perimeter, and in some areas in the middle. When you buy a complete casing, it comes with the tape attached, so it's ready for you to mount the screen onto it. It will also show you where exactly the tape is located under the screen. The tricky part is do detach the screen from your old casing. Usually, it's done by heating it (carefully!) with a hot air gun, or even a hairdryer -- it will soften a glue layer and allow you to pry off the screen without cracking it. It's not that difficult, but if you are not comfortable doing it yourself, seek some help from an experienced person -- an electronics repair guy, or a seasoned DYI'er. However, keep in mind that sh*t happens, and there is still a chance to break the screen in the process, or fry it by overheating...
Thanks for the answer, kt-Froggy.
Can you give me a link to a trustworthy shop/casing?
Barretos said:
Can you give me a link to a trustworthy shop/casing?
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I can only tell you where I bought mine... Not sure how trustworthy this source is, but it worked for me. I usually buy my stuff on Amazon. I searched for it, and ordered from this supplier (I was getting another item from them, so it was good to combine shipments). Delivered faster than promised, looked and worked as advertised, no problems with quality, so I was happy with it.
kt-Froggy said:
I can only tell you where I bought mine... Not sure how trustworthy this source is, but it worked for me. I usually buy my stuff on Amazon. I searched for it, and ordered from this supplier (I was getting another item from them, so it was good to combine shipments). Delivered faster than promised, looked and worked as advertised, no problems with quality, so I was happy with it.
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Looks promising... There's something else I should add. I'm using Samsung's original extended 2000mAh battery, so I should also look for the extended back cover which is different from the original one.
Take a look at this: LINK
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
pside15 said:
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
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Pretty common I think, lots of posts around Reddit about it etc. Whitestone don't do their glass one anymore but I think their PET one is good for it.
Mine started with a couple bubbles near the middle. Next day worse. Removed it, going without for now and may replace. Reviews on Amazon say they only last so long.
same here
Thanks for the replies. Just glad to know that it is fairly common. I was just going to remove it but I'm too chicken to go sans protector on the inner display.
Same here. It is unnoticed when the screen is on, but when it is of or dark scene, I can see the protector is starting to get loose at the bottom of the crease.
I took mine off and replaced it with the Whitestone Dome Film which is waaay better
Here is my Reddit post on installing the WSD Film:
https://www.reddit.com/r/ZFold3/comments/tji7a9
The reviews on Amazon aren't that great for WSD
catman51 said:
The reviews on Amazon aren't that great for WSD
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it's not good for the ultra thin glass protector. We used the film protector
Samsung UK ended up replacing my entire screen to fix this...
flakmunky said:
Samsung UK ended up replacing my entire screen to fix this...
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How did you do this? My screen protector is coming up, so went to their support chat.
After a long conversation, it was determined that the screen protector is a consumable so not covered by warranty or care+ which I have.
I could have an engineer visit, but as its a consumable they would charge £40 to replace.
In the end, the CS advised I remove the screen protector myself. This would not void any warranty.
Then, if I had any subsequent damage, to make a claim on care+
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
I started asking about the screen protector lifting as I didn't think they were going to do anything about the phone opening fully, as it was only a few degrees away from being flat, so I threw in the screen protector as well to cover my ass for the £40 as I read on Reddit that this was a warranty repair...
I actually thought the screen protector was the reason I got the warranty repair but after reading what you posted, it must have been the folding issue. I've just looked at I've deleted the photos I sent them, but the folding issue was very minor, which is why I thought the screen protector was my ace card.
flakmunky said:
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
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Apart from the screen protector coming up (it's only 3-4mm at the moment, but it's getting bigger) the phone has performed and behaved brilliantly. No issues with the hinge or folding/unfolding
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
frogdr1ver said:
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
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Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
m_w_clarke said:
Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
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Yep asked for that as well and they said no, I could either go to Stoke or send it in, checking online it looks like we don't have a door repair technician in Yorkshire.
Just an update; in the past 24 hours the bubble/peeling/rainbow effect has reached the whole length of the crease. So this morning, I decided to remove the screen protector.
Still a little nervous of having a naked screen - and at the moment my finger doesn't seem to glide as well on it.
I'll wait and see how things go
I peeled mine off yesterday and fitted the whitestone dome one, went on perfectly much to my surprise, feels great, my mate who has a fold as well commented that the screen looks sharper than his with the original one on.