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[Q] Once bitten twice shy - should I get the S3?

HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?

You should stick with HOX in my opinion you were just extremely unlucky on the first two, if you're used to HTC phones you are going to miss a lot of features and sense if you go for the S3.

silenced3 said:
HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?
Click to expand...
Click to collapse
Lol had the same dilemma after my first HOX had the screen flex issue.
But samsung service sucks here so i decided to give HOX another go, Fortunately for me the replacement seems perfect with only the rattle sound being an issue/, But i heard its quite normal in all smartphones so i am happy now
get another HOX you wont regret it.

It's a no brainer.. the S3 sucks....

hmmm
i just love sense too much... i'd try again.
i'm an htc-addict.
but: you have to make this choice, we can't help you. why don't you try a S3 in store and see if you like it?

go into the store and get a third one..and before you do read this thread so you know what to look out for so you get the perfect one
silenced3 said:
HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?
Click to expand...
Click to collapse

Thanks guys..well the unanimous opinion here seems to be in favor of the HoX. I am quite keen to give HTC one more shot so I've decided to wait till a new batch comes in (the one that gave me trouble was the SH24LW). I have also written to HTC Asia customer grievances. Let's see what they have to say about it.
The funny thing is when I went to the service center today I met 4 people there with issues ranging from WiFi to overheating and display problems. I spoke to these folks and they were all intermediate to advanced users. What I really feel enraged about is the fact that an average or novice user who buys this device is never going to notice all these issue and end up owning a substandard product that's going to give him problem in the longer run.
Its not everyday you buy such an expensive device and the least you would expect is to get some promise of quality from a global giant like HTC.

Goku80 said:
go into the store and get a third one..and before you do read this thread so you know what to look out for so you get the perfect one
Click to expand...
Click to collapse
You see the problem here is that you have to buy the device first before you can break the seal and have a look inside.. and once you do that you inadvertently end up buying the device.. which means if theres a defect you go to the service center, which is about 10 miles from the store, and get a DOA certificate.. then come back all the way round and replace the phone. My cost of ownership of this phone has already surpassed the original price by 50$. Not to mention the 2 days of productivity lost at work!

BigFatTony said:
i just love sense too much... i'd try again.
i'm an htc-addict.
but: you have to make this choice, we can't help you. why don't you try a S3 in store and see if you like it?
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Click to collapse
I did try the S3 the first time I went to buy the HoX and I didnt like it one bit. It crossed my mind when I went back to the store to get my first replacement and I had a look at the S3 for a good 20 minutes before walking out with another HoX. Now I have another chance so I just wanted everyone's opinion here.
Thanks!

silenced3 said:
You see the problem here is that you have to buy the device first before you can break the seal and have a look inside.. and once you do that you inadvertently end up buying the device.. which means if theres a defect you go to the service center, which is about 10 miles from the store, and get a DOA certificate.. then come back all the way round and replace the phone. My cost of ownership of this phone has already surpassed the original price by 50$. Not to mention the 2 days of productivity lost at work!
Click to expand...
Click to collapse
do you not have the seven day return policy? so say if you are not happy with the handset you got that 7 day window to return it?
that is what we have over here in the UK and makes life a lot easier specially for those who can not make their mind up.
anyways you can still use the guide and ask these questions at the store were you purchase the phone and that way you can have a peace of mind about it if the employees are helpful that is and answer your questions

Goku80 said:
do you not have the seven day return policy? so say if you are not happy with the handset you got that 7 day window to return it?
that is what we have over here in the UK and makes life a lot easier specially for those who can not make their mind up.
anyways you can still use the guide and ask these questions at the store were you purchase the phone and that way you can have a peace of mind about it if the employees are helpful that is and answer your questions
Click to expand...
Click to collapse
Unfortunately, we enjoy no such privilege here. The store just retails the product and if you face a problem you have to approach the manufacturer directly.
As for asking questions at the store - here's an interesting story for you. When I informed the salesman about the overheating problem he asked me to use headphones instead
Then I showed him the display issue and he asked me not to open apps with a white background. At the HTC service center I overheard the engineer tell a customer that he cant use headphones other than the ones bundled with the phone otherwise the phone's warranty will be voided. I gave him such a look that he mellowed down and gave up on that logic.

silenced3 said:
Unfortunately, we enjoy no such privilege here. The store just retails the product and if you face a problem you have to approach the manufacturer directly.
As for asking questions at the store - here's an interesting story for you. When I informed the salesman about the overheating problem he asked me to use headphones instead
Then I showed him the display issue and he asked me not to open apps with a white background. At the HTC service center I overheard the engineer tell a customer that he cant use headphones other than the ones bundled with the phone otherwise the phone's warranty will be voided. I gave him such a look that he mellowed down and gave up on that logic.
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Click to collapse
now that is an interesting story. you should keep me posted with what decision you go for then my friend.
i can say so far that i might of had 3 replacements but those 3 phones i never had any issues with regarding wifi or signal issues.

Goku80 said:
now that is an interesting story. you should keep me posted with what decision you go for then my friend.
i can say so far that i might of had 3 replacements but those 3 phones i never had any issues with regarding wifi or signal issues.
Click to expand...
Click to collapse
Ain't giving up just yet. Will keep you posted on the latest. Thanks for your tips.

silenced3 said:
Ain't giving up just yet. Will keep you posted on the latest. Thanks for your tips.
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Click to collapse
no probs...hope you go for the one x mate as this phone is a beauty...once you get a perfect one which after a few months now the QC should be better you will just be amazed by the screen

This is India dude..I wouldn't be surprised if the engineers at the service center are unaware of even the screen resolution of one x..happened with me at Samsung's service center..guy told me that s2 n Note have exactly the same resolution..so don't rely on their judgement..just check that the phone is from the latest lot ie either HT25 or 26 or SH series..I would recommend that u go with HT series which stands for manufactured in Taiwan..mine is a real early Taiwan build of March and its flawless in every department..
Sent from my HTC One X using xda premium

Go the S3. Had all 3 versions and never had to return one.
Sent from my GT-I9300 using xda premium

LakshayX said:
This is India dude..I wouldn't be surprised if the engineers at the service center are unaware of even the screen resolution of one x..happened with me at Samsung's service center..guy told me that s2 n Note have exactly the same resolution..so don't rely on their judgement..just check that the phone is from the latest lot ie either HT25 or 26 or SH series..I would recommend that u go with HT series which stands for manufactured in Taiwan..mine is a real early Taiwan build of March and its flawless in every department..
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Both phones were SH24. Didn't find a single SH25/26 here (Bombay) let along a HT.

Me too using ht version and I am from India . Just go for one more hox . You will get a good one. My prayers for you.
Gs3 sucks , I had given a try. Even if you buy s3 you will sell it . Even faulty hox is better than the proper s3.
You will get good one.
Sent from my HTC One X using Tapatalk 2

My first android phone I have been lucky the only thing I can find wrong with mine is that it makes a hissing noise when recording in 1080p I just turn off stereo and records fine no hiss. If I was in your shoes 2 faulty devices I would diff go for the sgs3 that many f ups is unexceptable
Sent from my HTC One X using xda premium

silenced3 said:
Thanks guys..well the unanimous opinion here seems to be in favor of the HoX. I am quite keen to give HTC one more shot so I've decided to wait till a new batch comes in (the one that gave me trouble was the SH24LW). I have also written to HTC Asia customer grievances. Let's see what they have to say about it.
The funny thing is when I went to the service center today I met 4 people there with issues ranging from WiFi to overheating and display problems. I spoke to these folks and they were all intermediate to advanced users. What I really feel enraged about is the fact that an average or novice user who buys this device is never going to notice all these issue and end up owning a substandard product that's going to give him problem in the longer run.
Its not everyday you buy such an expensive device and the least you would expect is to get some promise of quality from a global giant like HTC.
Click to expand...
Click to collapse
This is a One x forum, of course the unanimous opinion is going to be in favor of the One X. I always tell people who ask which one they should pick that they should base their choice on what they prefer in their phone. Both are the best on the market right now but depends if you like slcd screens or AMOLED technology, if you need a lot of storage, if you're attracted to the beautiful body of the phone, sense or touchwiz, battery life ect... You search what you want in your phone and pick which one to go with.
---------- Post added at 07:46 PM ---------- Previous post was at 07:44 PM ----------
Goku80 said:
no probs...hope you go for the one x mate as this phone is a beauty...once you get a perfect one which after a few months now the QC should be better you will just be amazed by the screen
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Click to collapse
I do agree on this, lots of users had/ have issues with the one x, I happen to be one of the lucky people without any issues whatsoever and its been great. But again both phones are great so just make sure you know what you're looking for in a phone OP.

Finally got my one X back from HTC. Fixed but service was terrible.

I was one of the unfortunate guys to develop the wifi issue, did the test where I pushed gently on the top right of the screen to confirm it was indeed hardware related so off it went to HTC. The last time HTC repaired a device for me was my DHD and I couldn't fault the service in one area, the phone was picked up next day and then repaired almost instantly and delivered back to me a couple of days after pickup. The experience I had getting my One X repaired was a different story altogether, It took 2 and a half weeks from beginning to end just to repair a simple fault, had they actually had some decent answers for me when I queried it I wouldn't have minded but all I got was "Hmmm it seems to be taking far longer than usual for your repair" thank you captain obvious, "we will investigate and get back to you today with an update", got fobbed off with that line 3 times.
Finally when waiting for a response from them the UPS guy appeared with my phone, glad to say the phone is now picking up wifi no problem and I'm pleased that its fixed but being without my smart phone for so long was crippling. The fact the phone has a hardware fault right off the bat and then HTC were so poor with their efforts to fix it in a decent time frame has soured my view on them, may be venturing elsewhere for my next phone.

Their customer service went out the window when the incredible S was released I had a horrible time with my desire z getting repaired.

they were a little overwhelmed this time mate

That is true there must be loads of people complaining.

hamdir said:
they were a little overwhelmed this time mate
Click to expand...
Click to collapse
yup regenesis seem to be cocking a lot up recently,

hamdir said:
they were a little overwhelmed this time mate
Click to expand...
Click to collapse
Timeline:
June 2 - Massive Wi-Fi hardware fault thread started
June 18 - HTC acknowledges the problem
July 4 - The UK carrier 3 discloses what the fix entails meaning they've received communication from HTC
So from when the problem was first reported to the time a fix was filtered down to field service centers was about a month. Once the problem was identified HTC had to design and manufacture parts, develop procedures for field support people to apply the fix, and get both out to repair centers all over the world. That's pretty reasonable speed for a multi-billion dollar corporation. During that period, and before the fix was announced, many people sent their phones to HTC for repair multiple times getting it back with the problem unresolved. An expected outcome. Personally, if my phone was affected, I'd have waited until the fix was announced and probably a bit after to ensure all the parts and procedures were in place before sending my phone in. From reading people’s experiences with HTC’s UK service centers there’s clearly some issues. But those issues are separate from the timeliness of the specific repair for the Wi-Fi problem.

hamdir said:
they were a little overwhelmed this time mate
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Click to collapse
I'm honestly not trying to pick a fight here, I am just curious, why are you always defending htc?

JJbdoggg said:
I'm honestly not trying to pick a fight here, I am just curious, why are you always defending htc?
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Click to collapse
He´s not. if you were the only one the service would be great...

Two and a half weeks? That's quite fast. They took about five and a half to repair mine.

zuadao said:
He´s not. if you were the only one the service would be great...
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Click to collapse
I'm not talking about this thread alone. Also their competitors have much faster turn around times e.g. samsung with the s3 which has shipped over 6.5 million units of a single mobile phone.

JJbdoggg said:
why are you always defending htc?
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Click to collapse
If they suck, why do you buy their phones?
Hamdir's a big boy and doesn't need anyone to speak for him. Speaking for myself, I defend HTC on the forum where it's warranted. Many of the gripes and complaints are petty and could easily apply to any mobile device manufacturer. It's a public forum and people with issues should voice them. But the repetitive posts and pile-ons over some of the less significant issues would lead people looking to buy a One X that it's a piece of garbage. It's not. HTC rushed the One X to market, I'm guessing to beat Samsung and the SGS3, and it had more s/w and QC issues than it should have. Any reasonable person reading this forum could draw that conclusion. But the amount of threads and posts dedicated to repeating the same problems, issues, and experiences ad nauseam is unwarranted, doesn’t represent the majority of user’s experiences, and is a violation of XDA's forum rules. I've been on XDA since 2009 and this forum is the most emotional and overwrought of any I've participated in. And I’m not a HTC “fanboy.” My previous phone was a i9100 I had for eleven months and I own a UK G-Tab 10.1 which I think is great. The One X is my first HTC phone since the WinMo HD2.

Edit. Never mind

BarryH_GEG said:
If they suck, why do you buy their phones?
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Click to collapse
A manufacturer can still make a brilliant product and suck at every other part of it's operations.
Lenovo make some of the most well-built laptops but their after-sales is quite simply chronically poor.
My opinion on HTC is that they make good phones if you're prepared to hand over the dough but after that, they're generally lousy with major Android updates outside their latest and greatest (for example). Also heard bad things about HTC's repair service so this thread comes at no surprise.
Also, it's anything but bad that HTC is being criticized. It makes it public that they need to improve.

I need to send mine off for repair as the screen is coming away from the case, but with stories like this it puts me off.
I need to get it sent in at some point though!
Sent from my HTC One X using Tapatalk 2

Id send it away not everyone has a bad experience just some people do.

droident said:
My opinion on HTC is that they make good phones if you're prepared to hand over the dough but after that, they're generally lousy with major Android updates outside their latest and greatest (for example).
Click to expand...
Click to collapse
???
Come on, the Incredible S just got ICS, name one other phone released in that time that has gotten an ICS update.

BarryH_GEG said:
If they suck, why do you buy their phones?
Hamdir's a big boy and doesn't need anyone to speak for him. Speaking for myself, I defend HTC on the forum where it's warranted. Many of the gripes and complaints are petty and could easily apply to any mobile device manufacturer. It's a public forum and people with issues should voice them. But the repetitive posts and pile-ons over some of the less significant issues would lead people looking to buy a One X that it's a piece of garbage. It's not. HTC rushed the One X to market, I'm guessing to beat Samsung and the SGS3, and it had more s/w and QC issues than it should have. Any reasonable person reading this forum could draw that conclusion. But the amount of threads and posts dedicated to repeating the same problems, issues, and experiences ad nauseam is unwarranted, doesn’t represent the majority of user’s experiences, and is a violation of XDA's forum rules. I've been on XDA since 2009 and this forum is the most emotional and overwrought of any I've participated in. And I’m not a HTC “fanboy.” My previous phone was a i9100 I had for eleven months and I own a UK G-Tab 10.1 which I think is great. The One X is my first HTC phone since the WinMo HD2.
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Click to collapse
Where at any point in my two replies did I state they suck? I am a big boy too so my reasons for purchasing my phone do not concern you. Secondly I have had good experiences with htc and I read several reviews (some from xda) praising this phone to no end. As you mentioned this phone was rushed to market and has several flaws, if htc really cared about the customer and wanted to provide a good user experience they would have waited until it was ready to release it. I don't see your problems with the threads being created, in my opinion they are a good thing to inform anyone considering the phone of the amount of issues it is facing, it is like you are trying to sweep it under the carpet. I am not a fanboy either I have owned a device running pretty much every os on the market right now but this is one of the worst quality control problems I have seen.

Mine came back from its second repair yesterday for a dead pixel and missing front camera lens. For the THIRD time I have a dead pixel. That's three screens with dead/stuck pixels in a row. Either I'm unlucky or these screens are prone to it. To top it off, they replaced the body of my phone with a white one with scratches on the camera lens.The serial number matches so I can only imagine they've mixed ny case up with someone else's. Lucky for them really as my case was in perfect condition.

I will add one thing to my original post, I have unlocked ny bootloader so am glad they still repaired it for me
Sent from my HTC One X using xda premium

Daley87 said:
I will add one thing to my original post, I have unlocked ny bootloader so am glad they still repaired it for me
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
same here fella..i had an unlocked bootloader and they still fixed my phone:highfive:

Shattered Screen - Shattered confidence in HTC

To cut a long story short I smashed my screen (doh!)
Checked XDADev's for info and broadly got the message I was looking at £80 - 100 for the repair based on others experiences... rang HTC the guy said based on previous repairs and that it was just the gorilla glass I was looking at around £100. Also found somewhere else that would do it for £85 in 48 hrs but thought it best to keep warranty intact and go through 'official channels'.
Sent it off and received my quote today (2 days later)... £150!!! The quote states it's just the glass they are replacing and the cost of the part is £99. Tried ringing them and arguing the toss but just got some guy who, whilst very nice, just kept avoiding my question and feeding me bull****. Now I'm in the situation where if I don't accept the quote they will still charge me £30 just for looking at it and send it back so I can then get repaired elsewhere, So I'm going to accept the quote because I want it back asap.
This has left a really bad taste in my mouth and left me with a VERY negative view of HTC.
Just thought I'd share my story for the benefit of others who may be stupid enough (like me!) in the future to break their screens...
:crying::crying::crying::crying::crying::crying::crying::crying:

my condolences - you'll manage it

That's why if you want to get the best after sales support, you always buy iPhone. Although, the screen is pretty expensive and getting it repaired from official channels will always cost significantly more.

Don't accept it. I've gave this advice before but mail HTC ceo and complain. It's outrageous etc etc. See what happens
Sent from my HTC One X using xda app-developers app

When I spoke to HTC Australia, I asked if my warranty would still remain after they repaired the screen, they said no... so I just did it myself.
You might want to double check whether they'll honour your warranty!

itsali said:
When I spoke to HTC Australia, I asked if my warranty would still remain after they repaired the screen, they said no... so I just did it myself.
You might want to double check whether they'll honour your warranty!
Click to expand...
Click to collapse
Thanx mate... I did ask that when I first called.. it was the main reason I went down the HTC route as I found somewhere else that would have done it much quicker and cheaper too!

worlock666 said:
Thanx mate... I did ask that when I first called.. it was the main reason I went down the HTC route as I found somewhere else that would have done it much quicker and cheaper too!
Click to expand...
Click to collapse
Just argue with them and complain that the Gorilla Glass has shattered too easily, you're very disappointed, have been a long standing HTC customer and never had any problems with previous phones etc... refuse to accept the quote and ask to speak with their manager. When I smashed mine, less than 2 weeks into ownership, I was quoted 150 quid as well ($300 SGD). After a few phone calls they dropped the price down to 75 quid ($150 SGD). It took a couple of days more to get the phone back, but it was worth it. The warranty remained intact too as I have since sent the phone in for repair when the speaker stopped working and there was a dead zone on the screen, it was repaired free of charge.

Htc denied my warranty

I sent my htc one x for repair it had a screen issue where black screen and no led lights at all .the phone has never had a unlocked bootloader nor water damage .they want me to pay 200 dollars for the repair due to they said it had a small scratch on the outer shell what should I do file a class action lawsuit ? Has any one dealt with htc before.

Small scratch in the outer shell? I sent my phone which was in pretty bad shape, cuz I had the WIFI and no-focus camera issues and they gave me a new one...so fight your claim.

U can try send a mail to htc with the paper that they reject ur repair n see what they say
Sent from my HTC One X using xda premium

I had my original HOX replaced with a second one even with scraches on the case. And the second HTC replaced with a HTC+ for free, while the second one had other scraches on it too. Just try to talk to a HTC repressentative, they are really helpful. That's how it worked for me.
Best of luck.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2

Thats what im gonna do, but they shipped back to me already so I won't be able to ship back til april 2 that's when my phone arrives unrepaired. They want me to pay for new screen and outer caseing total of 200.00. I hope the 2nd time is a charm oh and the corporate office is 20 minutes away from me lol

Just try to talk to a HTC repressentative, they are really helpful. That's how it worked for me.

AW: Htc denied my warranty
I just swapped my HOX that was unlocked plus with some dents and scratches. Thats odd
Sent from my HTC One X using xda premium

Odp: Htc denied my warranty
I got mine repaired, and it was scratched badly. And they replaced my housing with a new one
Send from my Asus Nexus 7.
POOOLSKAAAA BIALOOOO CZEEERWONIIIII!!!!!

gallardo5 said:
I got mine repaired, and it was scratched badly. And they replaced my housing with a new one
Send from my Asus Nexus 7.
POOOLSKAAAA BIALOOOO CZEEERWONIIIII!!!!!
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Click to collapse
Hopefully they will the 2nd time.
samsung wishes it was an iphone

Ring them take note of the name of the person and always ask to speak to them that way they will hopefully try n go out there way to be helpful at least thus way if u want to complain ud know who to complain about both shudder end in a result.
Sent from my HTC One X using xda premium

I got mine replaced even though mine was bootloader unlocked and was running a custom rom...my HOX had issues with network..just could not register network...they replaced it without charging anything...I guess I was lucky
Sent from my GT-N7100 using xda premium

I am so dissatisfied about HTC Care, and I consider them the worst one to deal with (In a way, where they try to run away from their responsibilities as a way of cutting-costs!).
Let's just start saying, I gave them my phone + a technical paper which describes all the problem I am suffering from my phone, in addition to that I wrote my phone number ,and asked them if something isn't clear let them call me.
So, after waiting 5 days and no body called me, I assumed everything went fine, and decided to call them for checking. So, according to them, they didn't discover any fault about my phone! They couldn't see the visible yellow spot on my screen, and neither they find a problem in my flickering GPS ,and the other problems I told them about.
I called them for reinspecting my phone, and after spending more than 1 hour with them, they told me nothing to fix, and I will get my phone on Saturday.
Yet, I didn't receive my phone as they promised... You can only imagine of how happy I am about my first phone with HTC. :\

neuTrue said:
I am so dissatisfied about HTC Care, and I consider them the worst one to deal with (In a way, where they try to run away from their responsibilities as a way of cutting-costs!).
Let's just start saying, I gave them my phone + a technical paper which describes all the problem I am suffering from my phone, in addition to that I wrote my phone number ,and asked them if something isn't clear let them call me.
So, after waiting 5 days and no body called me, I assumed everything went fine, and decided to call them for checking. So, according to them, they didn't discover any fault about my phone! They couldn't see the visible yellow spot on my screen, and neither they find a problem in my flickering GPS ,and the other problems I told them about.
I called them for reinspecting my phone, and after spending more than 1 hour with them, they told me nothing to fix, and I will get my phone on Saturday.
Yet, I didn't receive my phone as they promised... You can only imagine of how happy I am about my first phone with HTC. :\
Click to expand...
Click to collapse
If you know a lawyer let him call them for a friendly talk
Sent from my HTC One X using Tapatalk 2

and313 said:
If you know a lawyer let him call them for a friendly talk
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Click to collapse
Thanks for your suggestion, one of my family members is a lawyer, and my (upcoming) brother in law is studying to be a lawyer as well.
I just find it frustrating to deal with HTC Care, (they are the one who needs customers ,and nothing special to make me stick with them for my next phone). Let be honest, HTC need to build a good reputation among their users ,and currently not only they are failing to do so, they forcing their customers to run away from them.
I got couple of ideas to do with my phone (I'l be listing them, in case someone get use of them), and screw HTC care.
1- Replacing my battery with One X+, this will greatly reduce my battery temperature and will prevent my screen from showing the yellow spot.
2- I'll pull up the antenna pins to get a better GPS,Wifi, and better 3G/2G Signal (thanks to gabrielvl for his creative way of fixing these issues).
3- Cleaning earpiece for better sound/clarity.

Ill be happy if they fixed my phone but im skeptical of sending it in for the second time .fighting with htc is like fighting a locked door with a dead bolt.what will tier 2 do for me except tell me I have to pay atleast I have my note 2 as a backup until then.i wanna file a class action lawsuit against htc but I don't know where to begin.

rootyourphones said:
Ill be happy if they fixed my phone but im skeptical of sending it in for the second time .fighting with htc is like fighting a locked door with a dead bolt.what will tier 2 do for me except tell me I have to pay atleast I have my note 2 as a backup until then.i wanna file a class action lawsuit against htc but I don't know where to begin.
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Click to collapse
And what do you hope to achieve by doing so? You won't get any compensation worth worrying about, all you'll do is make some lawyers rich.
I wouldn't be seeking legal advice from a phone forum.
You know what? I think you just want to have a whine that you didn't get your way. Best to seek sympathy from your mum or girlfriend, not a phone forum on the internet and not the courts.

BenPope said:
And what do you hope to achieve by doing so? You won't get any compensation worth worrying about, all you'll do is make some lawyers rich.
I wouldn't be seeking legal advice from a phone forum.
You know what? I think you just want to have a whine that you didn't get your way. Best to seek sympathy from your mum or girlfriend, not a phone forum on the internet and not the courts.
Click to expand...
Click to collapse
Hey im not seeking sympathy buddy im just asking and u ask what will it do for people like you well it can get htc act together Im not the only one thinking of doing this .would u be mad if u paid retail for a note 2 and samsung refused to fix it under warranty I bet you would.
samsung wishes it was an iphone

My HTC is a good phone but HTC need to relook at their customer service.
One wonders if the powers that be are aware of what happens further down the line.
---------- Post added at 03:44 PM ---------- Previous post was at 03:28 PM ----------
rootyourphones said:
Ill be happy if they fixed my phone but im skeptical of sending it in for the second time .fighting with htc is like fighting a locked door with a dead bolt.what will tier 2 do for me except tell me I have to pay atleast I have my note 2 as a backup until then.i wanna file a class action lawsuit against htc but I don't know where to begin.
Click to expand...
Click to collapse
Go for it.

So here's my update got my phone back unrepaired and after I did a htc survey and give them Bad review .few hours after that they called me and apologise and ask me to ship it back to get it fixed free.so they must have a heart somewhere.

That's what I was talking about. Good for you.
As a tip for future reference, not that I'm wishing that will be the case, try to keep in touch with the same representative. It helps... A LOT.
That's what I did and now I own a HOX+ network unlocked, absolutely free of charge due to the incompetence of the repair shop...
Really nice to hear that they still offer the support we used to know and expect from HTC.
Best regards.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2

Dead pixel

Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app

84tdan said:
Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app
Click to expand...
Click to collapse
I got a decent screen after four replacements. I hope you are lucky and only need one
iiSo say we all!! from my SM-P6OO

Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.

84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
Well done and good luck!!
iiSo say we all!! from my SM-P6OO

84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...

ultramag69 said:
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...
Click to expand...
Click to collapse
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.

84tdan said:
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.
Click to expand...
Click to collapse
:laugh: Blimey I thought you were joking about sueing - Best of luck mate