Develop Bugs

Should I buy One X

Hello ppl
After hearing a lot of issues with the HTC One X I'm confused. I'm not sure if I should buy it or not
I really love this phone but all those ppl reporting issues with this phone is making me confuse
Help me ppl!!
and thank you
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium

I'm buying mine tomorrow - if it has issues I'll exchange it but I still want it

lil_rain said:
Hello ppl
After hearing a lot of issues with the HTC One X I'm confused. I'm not sure if I should buy it or not
I really love this phone but all those ppl reporting issues with this phone is making me confuse
Help me ppl!!
and thank you
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Click to expand...
Click to collapse
I wish everyone would make a post like this in General before they buy one so that we can really turn this section into a clusterfuck of pointless topics.

as per the poll on the Q&A section goes, it looks pretty grim - 1 outta 3 have complained that their devices have flickering problems - imho the number will worsen with time as maybe not all of them have started heavily using the device and this issue seems to show up later on.
So - i would suggest not to buy it. I was going through the same confusion as you.
- and this thread should have been in the Q&A section as made obvious by the above poster

No problems
I have had one for a while now. It's on rooted t-mobile uk firmware, but I haven't had any problems. It's a nice thin phone with battery life a bit better than my desire had.

mythamp said:
as per the poll on the Q&A section goes, it looks pretty grim - 1 outta 3 have complained that their devices have flickering problems - imho the number will get even worse with time as maybe not all of them have started heavily using the device and this issue seems to show up later on.
So - i would suggest not to buy it. I was going through the same confusion as you.
- and this thread should have been in the Q&A section as made obvious by the above poster
Click to expand...
Click to collapse
my first one had a dead pixel, little green dot only visible on black had no other issues, got a replacement and it's perfect; no yellow dot,screen flicker, flexing screen and so on.

If you get a good one then yes, it's a great phone for sure. Unfortunately I am waiting to get my 4th replacement on Monday.
Buying one now? Personally, if I knew what I know now, I'd probably wait a month until they have had chance to get through the initial stocks and fix the issues and get a software update out. Up to you though, if you go for it, hope you get a good one

I'd wait if iwas you. Htc really need to sort out the faulty units. Theres far to many of them!

Yea i'd wait a bit longer until they solve the problem because theres definitely a problem

My One X was just delivered via Fedex. I will be honest and tell you that I am a little worried.

Yes, I would get it beast phone
Sent from my HTC One X using xda premium

You came to the one x section to ask whether to buy a one x lol
Answer = yes
Although s-off is not achieved but is in development (hopefully they find a way soon)
Sent from my HTC One X using XDA

I've not had any of these so called faults. Screen is good, no flicker, no yellow, no lines. Battery life is as good as I expected for a huge screen, signal is better now after the 1.28 software upgrade.
Very happy.
I would suggest getting a sim free handset though rather than one branded by a network so any future updates you will get quicker.
Steve
Sent from my HTC One X using Tapatalk 2

pretty much like going to a football game and ask one of the fans of the giants if the giants are going to win
§ēñ† fπøm H†Ç Øñē X ū§īñg m¥ fīñgēπ§

Cant blame someone for being nervous with the flickering issue. I just ordered one from Newegg and I have to admit I will be looking it over very carefully for faults!

HTC warranty service is a pain in the ass too.........guy I talked to was an idiot
Talked to him about screen flickering and battery problems, didn't sound like he cared one bit.
He put me on hold to figure out what to do I'm assuming and was just like......is the screen hot? I'm like uh yea, it hit 60 degrees celsius. He told me I was charging the battery wrong and it would lead to all these problems. In my head I was like wtf? is this guy on crack? He told me to refer to the manual and charge the lithium ion battery according to that. If I still had problems I would have to send it in to an HTC repair and wait 2-3 weeks.....**** that, he didn't even address the screen flickering.
Would I be able to get a full replacement from them instead of having to send it in for repair?

pewpewbangbang said:
Would I be able to get a full replacement from them instead of having to send it in for repair?
Click to expand...
Click to collapse
when i had a dead pixel i just took it back to o2 they gave me a new one on the spot , but they will most likely just replace it and still take 2-3 weeks.

I miss mine! Had to return it due to a weird screen surface issue
And to answer your question: Hell yeah! Buy it! I love it and I am confident that with updates and support from HTC and out Devs this phone will be a monster as it was meant to be.

pewpewbangbang said:
HTC warranty service is a pain in the ass too.........guy I talked to was an idiot
Talked to him about screen flickering and battery problems, didn't sound like he cared one bit.
He put me on hold to figure out what to do I'm assuming and was just like......is the screen hot? I'm like uh yea, it hit 60 degrees celsius. He told me I was charging the battery wrong and it would lead to all these problems. In my head I was like wtf? is this guy on crack? He told me to refer to the manual and charge the lithium ion battery according to that. If I still had problems I would have to send it in to an HTC repair and wait 2-3 weeks.....**** that, he didn't even address the screen flickering.
Would I be able to get a full replacement from them instead of having to send it in for repair?
Click to expand...
Click to collapse
Wow! That sounded like someone said youre holding the phone wrong. Thats the first time I've eaver heard someone say your charging it wrong. HTC got to fix their ****. Profits are down people.
PS: Sorry for the OT. Couldn't help it.

enyaj said:
Wow! That sounded like someone said youre holding the phone wrong. Thats the first time I've eaver heard someone say your charging it wrong. HTC got to fix their ****. Profits are down people.
PS: Sorry for the OT. Couldn't help it.
Click to expand...
Click to collapse
Haha tighten up HTC, we love you, make sure your gettin it together or take care of the issues quick.
Sent from my HTC Desire using XDA

[Q] Once bitten twice shy - should I get the S3?

HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?

You should stick with HOX in my opinion you were just extremely unlucky on the first two, if you're used to HTC phones you are going to miss a lot of features and sense if you go for the S3.

silenced3 said:
HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?
Click to expand...
Click to collapse
Lol had the same dilemma after my first HOX had the screen flex issue.
But samsung service sucks here so i decided to give HOX another go, Fortunately for me the replacement seems perfect with only the rattle sound being an issue/, But i heard its quite normal in all smartphones so i am happy now
get another HOX you wont regret it.

It's a no brainer.. the S3 sucks....

hmmm
i just love sense too much... i'd try again.
i'm an htc-addict.
but: you have to make this choice, we can't help you. why don't you try a S3 in store and see if you like it?

go into the store and get a third one..and before you do read this thread so you know what to look out for so you get the perfect one
silenced3 said:
HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?
Click to expand...
Click to collapse

Thanks guys..well the unanimous opinion here seems to be in favor of the HoX. I am quite keen to give HTC one more shot so I've decided to wait till a new batch comes in (the one that gave me trouble was the SH24LW). I have also written to HTC Asia customer grievances. Let's see what they have to say about it.
The funny thing is when I went to the service center today I met 4 people there with issues ranging from WiFi to overheating and display problems. I spoke to these folks and they were all intermediate to advanced users. What I really feel enraged about is the fact that an average or novice user who buys this device is never going to notice all these issue and end up owning a substandard product that's going to give him problem in the longer run.
Its not everyday you buy such an expensive device and the least you would expect is to get some promise of quality from a global giant like HTC.

Goku80 said:
go into the store and get a third one..and before you do read this thread so you know what to look out for so you get the perfect one
Click to expand...
Click to collapse
You see the problem here is that you have to buy the device first before you can break the seal and have a look inside.. and once you do that you inadvertently end up buying the device.. which means if theres a defect you go to the service center, which is about 10 miles from the store, and get a DOA certificate.. then come back all the way round and replace the phone. My cost of ownership of this phone has already surpassed the original price by 50$. Not to mention the 2 days of productivity lost at work!

BigFatTony said:
i just love sense too much... i'd try again.
i'm an htc-addict.
but: you have to make this choice, we can't help you. why don't you try a S3 in store and see if you like it?
Click to expand...
Click to collapse
I did try the S3 the first time I went to buy the HoX and I didnt like it one bit. It crossed my mind when I went back to the store to get my first replacement and I had a look at the S3 for a good 20 minutes before walking out with another HoX. Now I have another chance so I just wanted everyone's opinion here.
Thanks!

silenced3 said:
You see the problem here is that you have to buy the device first before you can break the seal and have a look inside.. and once you do that you inadvertently end up buying the device.. which means if theres a defect you go to the service center, which is about 10 miles from the store, and get a DOA certificate.. then come back all the way round and replace the phone. My cost of ownership of this phone has already surpassed the original price by 50$. Not to mention the 2 days of productivity lost at work!
Click to expand...
Click to collapse
do you not have the seven day return policy? so say if you are not happy with the handset you got that 7 day window to return it?
that is what we have over here in the UK and makes life a lot easier specially for those who can not make their mind up.
anyways you can still use the guide and ask these questions at the store were you purchase the phone and that way you can have a peace of mind about it if the employees are helpful that is and answer your questions

Goku80 said:
do you not have the seven day return policy? so say if you are not happy with the handset you got that 7 day window to return it?
that is what we have over here in the UK and makes life a lot easier specially for those who can not make their mind up.
anyways you can still use the guide and ask these questions at the store were you purchase the phone and that way you can have a peace of mind about it if the employees are helpful that is and answer your questions
Click to expand...
Click to collapse
Unfortunately, we enjoy no such privilege here. The store just retails the product and if you face a problem you have to approach the manufacturer directly.
As for asking questions at the store - here's an interesting story for you. When I informed the salesman about the overheating problem he asked me to use headphones instead
Then I showed him the display issue and he asked me not to open apps with a white background. At the HTC service center I overheard the engineer tell a customer that he cant use headphones other than the ones bundled with the phone otherwise the phone's warranty will be voided. I gave him such a look that he mellowed down and gave up on that logic.

silenced3 said:
Unfortunately, we enjoy no such privilege here. The store just retails the product and if you face a problem you have to approach the manufacturer directly.
As for asking questions at the store - here's an interesting story for you. When I informed the salesman about the overheating problem he asked me to use headphones instead
Then I showed him the display issue and he asked me not to open apps with a white background. At the HTC service center I overheard the engineer tell a customer that he cant use headphones other than the ones bundled with the phone otherwise the phone's warranty will be voided. I gave him such a look that he mellowed down and gave up on that logic.
Click to expand...
Click to collapse
now that is an interesting story. you should keep me posted with what decision you go for then my friend.
i can say so far that i might of had 3 replacements but those 3 phones i never had any issues with regarding wifi or signal issues.

Goku80 said:
now that is an interesting story. you should keep me posted with what decision you go for then my friend.
i can say so far that i might of had 3 replacements but those 3 phones i never had any issues with regarding wifi or signal issues.
Click to expand...
Click to collapse
Ain't giving up just yet. Will keep you posted on the latest. Thanks for your tips.

silenced3 said:
Ain't giving up just yet. Will keep you posted on the latest. Thanks for your tips.
Click to expand...
Click to collapse
no probs...hope you go for the one x mate as this phone is a beauty...once you get a perfect one which after a few months now the QC should be better you will just be amazed by the screen

This is India dude..I wouldn't be surprised if the engineers at the service center are unaware of even the screen resolution of one x..happened with me at Samsung's service center..guy told me that s2 n Note have exactly the same resolution..so don't rely on their judgement..just check that the phone is from the latest lot ie either HT25 or 26 or SH series..I would recommend that u go with HT series which stands for manufactured in Taiwan..mine is a real early Taiwan build of March and its flawless in every department..
Sent from my HTC One X using xda premium

Go the S3. Had all 3 versions and never had to return one.
Sent from my GT-I9300 using xda premium

LakshayX said:
This is India dude..I wouldn't be surprised if the engineers at the service center are unaware of even the screen resolution of one x..happened with me at Samsung's service center..guy told me that s2 n Note have exactly the same resolution..so don't rely on their judgement..just check that the phone is from the latest lot ie either HT25 or 26 or SH series..I would recommend that u go with HT series which stands for manufactured in Taiwan..mine is a real early Taiwan build of March and its flawless in every department..
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Both phones were SH24. Didn't find a single SH25/26 here (Bombay) let along a HT.

Me too using ht version and I am from India . Just go for one more hox . You will get a good one. My prayers for you.
Gs3 sucks , I had given a try. Even if you buy s3 you will sell it . Even faulty hox is better than the proper s3.
You will get good one.
Sent from my HTC One X using Tapatalk 2

My first android phone I have been lucky the only thing I can find wrong with mine is that it makes a hissing noise when recording in 1080p I just turn off stereo and records fine no hiss. If I was in your shoes 2 faulty devices I would diff go for the sgs3 that many f ups is unexceptable
Sent from my HTC One X using xda premium

silenced3 said:
Thanks guys..well the unanimous opinion here seems to be in favor of the HoX. I am quite keen to give HTC one more shot so I've decided to wait till a new batch comes in (the one that gave me trouble was the SH24LW). I have also written to HTC Asia customer grievances. Let's see what they have to say about it.
The funny thing is when I went to the service center today I met 4 people there with issues ranging from WiFi to overheating and display problems. I spoke to these folks and they were all intermediate to advanced users. What I really feel enraged about is the fact that an average or novice user who buys this device is never going to notice all these issue and end up owning a substandard product that's going to give him problem in the longer run.
Its not everyday you buy such an expensive device and the least you would expect is to get some promise of quality from a global giant like HTC.
Click to expand...
Click to collapse
This is a One x forum, of course the unanimous opinion is going to be in favor of the One X. I always tell people who ask which one they should pick that they should base their choice on what they prefer in their phone. Both are the best on the market right now but depends if you like slcd screens or AMOLED technology, if you need a lot of storage, if you're attracted to the beautiful body of the phone, sense or touchwiz, battery life ect... You search what you want in your phone and pick which one to go with.
---------- Post added at 07:46 PM ---------- Previous post was at 07:44 PM ----------
Goku80 said:
no probs...hope you go for the one x mate as this phone is a beauty...once you get a perfect one which after a few months now the QC should be better you will just be amazed by the screen
Click to expand...
Click to collapse
I do agree on this, lots of users had/ have issues with the one x, I happen to be one of the lucky people without any issues whatsoever and its been great. But again both phones are great so just make sure you know what you're looking for in a phone OP.

My 10th replacement phone.

Ok,
I just to share my pain with you guys. I keep reading you guys on the HOX update thread. I reckon by the time I get a phone without fault, it'll come with Jellybean straight out of the box.
I'm with Carphone Warehouse.
They are brilliant at arranging a swap. But, not so good at sending me a working phone it seems. I'll spare you the details about the issues, but they have all been genuine.
Spoke to a manager today, who said to send the phone to their office, and they will have a look at it. And they will inspect my replacement before they send it out.
However, I'm on the second month of my new contract now, and it's basically 2 months without the phone I ordered. I don't see the point in kicking off over the phone, as most of the time, they don't really have the authority to do much. Plus, it's no good for the blood pressure if you end up arguing with a jerk.
Far better to take your time and write a letter to head office, spelling out all the issues, the timeline and what you want as a resolution. And then sleep on it. Edit it, and sleep on it again before sending it.
If you were me, what would you ask them for? (apart from a working phone, but hopefully that is in the bag if they truly are going to inspect it)
I don't mind stupid comments as long as you give a sensible one as well. I could do with some light relief.

If you were me, what would you ask them for?
a galaxy s3 and be done with it, flawless first time
oh and it being a better phone will be a bonus to
it took me 3 one x's to get a decent one, gave that to the missus and got a gs3, its a much better phone

Your 2 months line rental back at a minimum
Sent from my VegaComb using XDA Premium HD app

If you just want a phone ask if you can swap for a gs3(I had this option and didn't go for it because I don't find the gs3 better than the one x). If you still want a one x, let then let you pick it up in-store, maybe let you into the store room and puck the box personally. Even say if you can get the one x+ for free when it comes out
Sent from my HTC One X using xda premium

oliseo said:
Ok,
I just to share my pain with you guys. I keep reading you guys on the HOX update thread. I reckon by the time I get a phone without fault, it'll come with Jellybean straight out of the box.
I'm with Carphone Warehouse.
They are brilliant at arranging a swap. But, not so good at sending me a working phone it seems. I'll spare you the details about the issues, but they have all been genuine.
Spoke to a manager today, who said to send the phone to their office, and they will have a look at it. And they will inspect my replacement before they send it out.
However, I'm on the second month of my new contract now, and it's basically 2 months without the phone I ordered. I don't see the point in kicking off over the phone, as most of the time, they don't really have the authority to do much. Plus, it's no good for the blood pressure if you end up arguing with a jerk.
Far better to take your time and write a letter to head office, spelling out all the issues, the timeline and what you want as a resolution. And then sleep on it. Edit it, and sleep on it again before sending it.
If you were me, what would you ask them for? (apart from a working phone, but hopefully that is in the bag if they truly are going to inspect it)
I don't mind stupid comments as long as you give a sensible one as well. I could do with some light relief.
Click to expand...
Click to collapse
I would wonder why I wouldn't ask for a different phone after the third or fourth time.
Edit: Just pulled up reviews for CPW. They kinda suck if you look at their reviews. Perhaps it's not the phone, but who you've gotten 10 phones from.

apallohadas said:
I would wonder why I wouldn't ask for a different phone after the third or fourth time.
Click to expand...
Click to collapse
Yes, they did offer me the SG3.
I don't like the screen. Nor the dialler. Or the design.
As for why I different ask for a different phone.
Kind of like those situations where you're waiting for a bus. And you've been waiting that long, you could have walked, but didn't, because you knew the next one would be here in a minute.
I've spoken to them, and if they don't send me out a working phone, without flaws, then I will be getting an SG3.
(but then, whose to say I won't have the same issues with the SG3!! I might just be one of those really unlucky SOB's...)
I mean, given probability, you would have thought that by the 8th one, I would have got a working one.
What I don't want to do, is end up over on the SG3 forum, with the same title, except it saying
My 10th replacement SG3.
And 4 months into my contract.
Yes, you're right. Definitely the 2 months line rental.

You have my sympathy, it took me 4 replacements on the 3 network to get a usable phone and I thought I had it bad, you're doing well not to lose it, sounds like Carphone Warehoue are being decent at least with swapping them out each time rather than a repair.
Then again, with 3 i'm still on 1.28 with bugs galore so it's still not 100%. I would definitely be asking for the 2 months back as you haven't had the benefit of the service you're paying for. I really would have thought HTC would have these problems sorted by now, I'm very surprised.
I would probably at this point even ask for a refund, hold out a month or two and maybe either try again or opt for another phone if something else you fancied came along.
If they are going to check out the new replacement first, maybe give them this chance and then consider your options. Good luck!

@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.

Laurentius26 said:
@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.
Click to expand...
Click to collapse
I'd have gone through two. Maybe three. But ten? Unless there was a bad run and CPW got all of them the odds of getting that many defective devices in a row are astronomical. Early in the launch when the One X was at its worst the "perfect vs. non-perfect poll" showed 70% declared perfect by their owners. Out of ten that's seven that were fault free. OP, you seem to have bad karma with the One X. I'd suggest not tempting the gods any longer and finding a substitute.

I also say total crap,
Carphone warehouse wouldn't even replace it 10 times, they would have offered a different phone or scrapped the contract long before now.
I've had one HOX, (release day 5th april)
The one I'm using now is the same phone, it's faultless.
Oh, and I got it from Carphone Warehouse.
Sent from my HTC One X using Tapatalk 2

Laurentius26 said:
@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.
Click to expand...
Click to collapse
So true :good:
Op hasn't mentioned what the "fault or flaw" is that he has experienced. Utter Bull crap if you ask me.
I feel so sorry for htc...because of these people that send their phones back for a creaking screen or flashing lcd's bla bla bla. It is breaking htc to the point of needing a bail-out from the Taiwanese Banks!
I've owned my One X since May and experienced all of the bugs that have been discussed in these forums but I never gave up on her, she's been wonderful to me. Luckily I don't have any hardware defects and accept that she is what she is a hot & sexy and occasionally sometimes difficult to be with. But I love my One X to the end.
Sorry for the rant but really come on 10 returns?? Why didn't you switch service providers after the 3rd return? And next time tell us what flaw's you were experiencing other wise we'll just think you're talking utter crap...end

Well I have just received my fifth replacement (First four because of GPS issues), and this one I found, to my dismay, has a faulty touch screen. I.e. the top third of the screen doesn't register any touch, and I can't drag notification bar down, or search for apps in Play Store etc etc.
This one was FROM HTC.... ugh

Wow 10 replacements does sound bad indeed. Maybe you are just to picky, or they keep sending you the same phone
i got mine since it came out. The only problem with it is the creacking on the left side. It does seem annoying sometimes but not enough to start bugging htc or complain about sh*t quality. I love my phone as it is. Theres nothing perfect in this world

tadas_max said:
Wow 10 replacements does sound bad indeed. Maybe you are just to picky, or they keep sending you the same phone
i got mine since it came out. The only problem with it is the creacking on the left side. It does seem annoying sometimes but not enough to start bugging htc or complain about sh*t quality. I love my phone as it is. Theres nothing perfect in this world
Click to expand...
Click to collapse
Yea mine also seems to have that issue and the light leak at the bottom on a black screen, but it's not enough for me to send it back. I only had one issue with the phone after I got it and that was a faulty SIM card, but my Service provider, MTN Just swapped it the next day. I love my phone and am running JB ROM now. it makes all the difference. 10 swaps seems like a picky user or you must have been a terrible person in your previous life.

Maximus78 said:
So true :good:
Op hasn't mentioned what the "fault or flaw" is that he has experienced. Utter Bull crap if you ask me.
I feel so sorry for htc...because of these people that send their phones back for a creaking screen or flashing lcd's bla bla bla. It is breaking htc to the point of needing a bail-out from the Taiwanese Banks!
I've owned my One X since May and experienced all of the bugs that have been discussed in these forums but I never gave up on her, she's been wonderful to me. Luckily I don't have any hardware defects and accept that she is what she is a hot & sexy and occasionally sometimes difficult to be with. But I love my One X to the end.
Sorry for the rant but really come on 10 returns?? Why didn't you switch service providers after the 3rd return? And next time tell us what flaw's you were experiencing other wise we'll just think you're talking utter crap...end
Click to expand...
Click to collapse
Well just so you know HTC/retailers/carriers dont just keep the returned phones. They resell them to other customers in different manners depending on how honest the party is. HTC is having financial problems because people just dont buy their phones to begin with. I just started working at a phone store and the people there push the SGS3 like crazy and customers just ask about IP4S )
And just because you like the ideal design/ concept/ the brand doesnt make the messy production acceptable. Idk about other major Android phone releases, but I've seen so many people who had to swap A COUPLE OF times just to get a decent one. That was a bit shocking. And I've seen people who claimed to have a perfect handset in the beginning now have issues with the wifi-antenna. SO just a reminder for those of you HTC police, before chastising the disgruntled customers, think about karma. Your perfect phones may be the next one in the line to be sent back to customer service and I'll be eagerly waiting for the story about your experience with HTC repair, especially those you that live in the UK.
PS: Just to say preemptively that Im not a Samsung/ Apple/ Sony fan boy. HTC is still my most favourite Android manufacturer but that doesnt mean I need to suck up to their horrendous quality control.

i call bull **** 10 phones u are either the unluckiest person alive or your trolling

Please, I wanna c a picture of ur face. Please.
Enviado desde mi HTC One X

@ averygagaanroid I totally agree with you.
My personal experience with htc thus far has been exceptional and the three gorgeous phone's I've owned from them in the last 5-6 years have been a Hero, Desire and One X and yes a have found bugs but I was patient enough and now I still have these perfect working phone's now.
I only hope that htc pull's through these hard times and comes out stronger because I will be buying my next phone from htc in the next 18 months.
What network are you working for?

Maximus78 said:
@ averygagaanroid I totally agree with you.
My personal experience with htc thus far has been exceptional and the three gorgeous phone's I've owned from them in the last 5-6 years have been a Hero, Desire and One X and yes a have found bugs but I was patient enough and now I still have these perfect working phone's now.
I only hope that htc pull's through these hard times and comes out stronger because I will be buying my next phone from htc in the next 18 months.
What network are you working for?
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Optus and Virgin in Australia.

i work at CPW, please P/M me a customer number or transaction number for any of the 10 exchanges so that i can confirm/refute your claims for all these fine people

Shattered Screen - Shattered confidence in HTC

To cut a long story short I smashed my screen (doh!)
Checked XDADev's for info and broadly got the message I was looking at £80 - 100 for the repair based on others experiences... rang HTC the guy said based on previous repairs and that it was just the gorilla glass I was looking at around £100. Also found somewhere else that would do it for £85 in 48 hrs but thought it best to keep warranty intact and go through 'official channels'.
Sent it off and received my quote today (2 days later)... £150!!! The quote states it's just the glass they are replacing and the cost of the part is £99. Tried ringing them and arguing the toss but just got some guy who, whilst very nice, just kept avoiding my question and feeding me bull****. Now I'm in the situation where if I don't accept the quote they will still charge me £30 just for looking at it and send it back so I can then get repaired elsewhere, So I'm going to accept the quote because I want it back asap.
This has left a really bad taste in my mouth and left me with a VERY negative view of HTC.
Just thought I'd share my story for the benefit of others who may be stupid enough (like me!) in the future to break their screens...
:crying::crying::crying::crying::crying::crying::crying::crying:

my condolences - you'll manage it

That's why if you want to get the best after sales support, you always buy iPhone. Although, the screen is pretty expensive and getting it repaired from official channels will always cost significantly more.

Don't accept it. I've gave this advice before but mail HTC ceo and complain. It's outrageous etc etc. See what happens
Sent from my HTC One X using xda app-developers app

When I spoke to HTC Australia, I asked if my warranty would still remain after they repaired the screen, they said no... so I just did it myself.
You might want to double check whether they'll honour your warranty!

itsali said:
When I spoke to HTC Australia, I asked if my warranty would still remain after they repaired the screen, they said no... so I just did it myself.
You might want to double check whether they'll honour your warranty!
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Thanx mate... I did ask that when I first called.. it was the main reason I went down the HTC route as I found somewhere else that would have done it much quicker and cheaper too!

worlock666 said:
Thanx mate... I did ask that when I first called.. it was the main reason I went down the HTC route as I found somewhere else that would have done it much quicker and cheaper too!
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Just argue with them and complain that the Gorilla Glass has shattered too easily, you're very disappointed, have been a long standing HTC customer and never had any problems with previous phones etc... refuse to accept the quote and ask to speak with their manager. When I smashed mine, less than 2 weeks into ownership, I was quoted 150 quid as well ($300 SGD). After a few phone calls they dropped the price down to 75 quid ($150 SGD). It took a couple of days more to get the phone back, but it was worth it. The warranty remained intact too as I have since sent the phone in for repair when the speaker stopped working and there was a dead zone on the screen, it was repaired free of charge.

poor warranty service htc m8 !!!!

hi,reported my problem to htc about my cloudy mark which has appeared on my htc one m8 & this was the response
Thank you for contacting HTC My name is Alice and I am a technical support adviser for the written team Please note that I have sent the image to escalations and will get back to you as soon as I have a response
that was 5 days ago !!!!! & ive heard nothing back,had iphones previous and any faults in with warranty period was dealt with swiftly and professionally not like htc by the look of things,very disappointing

kenf2210 said:
hi,reported my problem to htc about my cloudy mark which has appeared on my htc one m8 & this was the response
Thank you for contacting HTC My name is Alice and I am a technical support adviser for the written team Please note that I have sent the image to escalations and will get back to you as soon as I have a response
that was 5 days ago !!!!! & ive heard nothing back,had iphones previous and any faults in with warranty period was dealt with swiftly and professionally not like htc by the look of things,very disappointing
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Maybe you should call back and talk to someone else. You are comparing a small company to apple. Every warranty experience I have had with apple has been horrible… from frayed macbook power cords to iPhone 5 power button.

an0ther said:
Maybe you should call back and talk to someone else. You are comparing a small company to apple. Every warranty experience I have had with apple has been horrible… from frayed macbook power cords to iPhone 5 power button.
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hi,my experience with apple products warranties has been exceptional,faulty iphone/box sent/free pickup/free delivery/replacement phone/ all within a week or 2,if htc expect people to buy this expensive phone Typical Price:
£529.00 then they should brush up on their customer service,clearly they can see a fault on my htc m8 screen with the pic ? why esculations ? load of rubbish just delaying replacing it or maybe hoping i will just leave it

Instead of ranting about it here get back on to HTC via the online chat facility. I have found the advisers helpful and can get things moving. I know you think 5 days is a lot but in reality it's perfectly a acceptable when companies have to follow a certain procedure. Just ask for an update on what's happening.

kenf2210 said:
Thank you for contacting HTC My name is Alice and I am a technical support adviser for the written team Please note that I have sent the image to escalations and will get back to you as soon as I have a response
that was 5 days ago !!!!! & ive heard nothing back,had iphones previous and any faults in with warranty period was dealt with swiftly and professionally not like htc by the look of things,very disappointing
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kenf2210 said:
hi,my experience with apple products warranties has been exceptional,faulty iphone/box sent/free pickup/free delivery/replacement phone/ all within a week or 2
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Your mad at HTC after 5 days but call Apple's week or 2 turn around time exceptional?? [emoji33]
Sent from my HTC One_M8 using Tapatalk

Dude is your screen cracked, because if so they'll say that that's the reason for the cloudy mark
Sent from my HTC One_M8 using XDA Premium 4 mobile app

muppetmaster916 said:
Dude is your screen cracked, because if so they'll say that that's the reason for the cloudy mark
Sent from my HTC One_M8 using XDA Premium 4 mobile app
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no screen is not cracked,heres an update on htcs pathetic warranty,contacted htc with online chat through their site spent over an hour explaining the problem to the agent with extremely long pauses inbetween chat........................................... zzzzzzzzzzzz took forever to book this for repair,finally got there in the end !! arranged to be picked up from my place of work & guess what ups no show on day of uplift ??? yeah oustanding customer service !! got home that night back to online chat with htc................. zzzzzz they said it will be uplited the next day now,whoopeee they turned up for it but went to the place next door first :silly: anyway checked ups site with tracking number and its been dumped in there warehouse till monday & they picked it up on thursday,ohh yeah this is so much better than apples professional warranty service m8 NOT !!!
FIRST CONTACT WITH HTC 7TH JULY TIME 10.04 AM NOW 20TH JULY & THEY STILL DONT HAVE THE PHONE
joyrida12 HAVE A READ & MAYBE U WILL SEE MY POINT !!

28th tomorrow still no phone back,beware folks and hope you dont have to post yours back for repair

You mean you actually got Apple to repair something without claiming it's water damaged and charging you? That would be a first.
Personally I've not had to have a warranty claim on a Htc One or One M8 because they don't break like Apple products. 1 out of 5 iphones people pull out of their pockets have smashed screens these days, where is Apples exceptional warranty service there? Oh yes, unlike HTC, they don't replace their fragile screens.
This forum post is exactly what phone insurance is for, get it, it's not expensive and you can have your phone replaced immediately.

I agree with the op here. HTC customer support service is pretty bad. Have had bad experiences with them from m7 days. There support service team is in Poland I think and they are pretty useless. On the other hand Apple support is superb. Phoned Apple ,box came next day with a replacement. Within a week my Mrs iPhone was fixed and back.

I had scratches on the camera lens, called HTC, I went the free route, they gave me a RMA number and was told to ship there. USPS got it there in 2 days, that was Friday, FedEx brought it back on Tuesday with new cameras lens. Pretty quick and free. I like them...

update on my htc nightmare !!!
Dear
Device HTC One (M8), Serial No. , is now awaiting shipment in our warehouse and should be returned to you within a couple of days.
Many thanks,
HTC Customer Care
sent me this 24th now 30th and still no phone !!!!!!! contacted them on there site and said it would be picked up today by ups which was 28th and guess what ? no email with tracking or anything yet,the agent also said its been repaired not replaced,this has been a horrendous experience and will now sell this when i get it back & never buy another htc phone,to all the folks on here thinking this is good customer service then think again as its one of the worst ive ever experienced,ive been so long without this phone & am now wondering if im getting this back :crying:

kenf2210 said:
Dear
Device HTC One (M8), Serial No. , is now awaiting shipment in our warehouse and should be returned to you within a couple of days.
Many thanks,
HTC Customer Care
sent me this 24th now 30th and still no phone !!!!!!! contacted them on there site and said it would be picked up today by ups which was 28th and guess what ? no email with tracking or anything yet,the agent also said its been repaired not replaced,this has been a horrendous experience and will now sell this when i get it back & never buy another htc phone,to all the folks on here thinking this is good customer service then think again as its one of the worst ive ever experienced,ive been so long without this phone & am now wondering if im getting this back :crying:
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No, that is bad customer service, not something I have experienicd, but who is to say it is all uniformed. You will find a few rotten apples in every Apple tree, I do feel sorry you came across one or two of them. Heck, HTC just called me yesterday asking how I felt about the service and the work done on my phone. So not everyone has bad service like you, you ran into a couple bad apples that made you turn sour towards HTC. Good luck on the next manufacture you have to deal with, hopefully you will reach someone who knows what they are doing.
Sent from my HTC One_M8 using Tapatalk

Moderator information,
Thread has been closed as it is classed as an off-topic thread. Unfortunately there is very little XDA can do with HTC repair service.
Many thanks,
Ghost