Related
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
Click to expand...
Click to collapse
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
Click to expand...
Click to collapse
Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Click to collapse
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
Click to expand...
Click to collapse
You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Click to expand...
Click to collapse
You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
Click to expand...
Click to collapse
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
Click to expand...
Click to collapse
You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Click to collapse
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Click to expand...
Click to collapse
Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
Click to expand...
Click to collapse
That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
Click to expand...
Click to collapse
Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
I am currently not eligible for an upgrade, but another person in my plan is eligible, so can I take the person in my family plan's upgrade and transfer it to mine? I remember my brother doing this for his iphone 4s :crying: ......
Also I want to order the LG Optimus G through amazon wireless, if that matters.
samsungepicgeek said:
I am currently not eligible for an upgrade, but another person in my plan is eligible, so can I take the person in my family plan's upgrade and transfer it to mine? I remember my brother doing this for his iphone 4s :crying: ......
Also I want to order the LG Optimus G through amazon wireless, if that matters.
Click to expand...
Click to collapse
Yes you can.
(How?)
samsungepicgeek said:
(How?)
Click to expand...
Click to collapse
Not sure with amazon. You might have to order the phone then switch the numbers when you have he phone in hand. I have done this numerous times at best buy. But talk to sprint and amazon to be sure.
Let me help you out since I just did this yesterday.
Go to store and upgrade users phone.
Go home
Call Sprint if thats your carrier, and tell them you want to do an ESN switch between the two lines.
Just have both dec esn's written down in advance.
Call on a phone that is NOT being switched
They will walk through the process with you. 6 minutes later
PROFIT
IF you get the phone from Amazon, then be careful. I have heard if you switch the device to a different line they will charge you for it. Just what I have heard.
Just google'd it and got this from Amazon's website.
"I need a new phone, but my line isn't eligible for an upgrade. Another line in my family account is eligible. Can I get a new phone for my line by using the upgrade of the other line in my family account?
While carriers may offer the option to swap upgrades between different lines on the same family account, this option isn't available through AmazonWireless. Phones purchased from AmazonWireless must remain on the line upgraded for 181 days. If you move the device to an alternate line within the first 181 days, you'd be subject to additional charges by AmazonWireless of up to $250 (per phone), plus applicable taxes."
_Epic said:
IF you get the phone from Amazon, then be careful. I have heard if you switch the device to a different line they will charge you for it. Just what I have heard.
Just google'd it and got this from Amazon's website.
"I need a new phone, but my line isn't eligible for an upgrade. Another line in my family account is eligible. Can I get a new phone for my line by using the upgrade of the other line in my family account?
While carriers may offer the option to swap upgrades between different lines on the same family account, this option isn't available through AmazonWireless. Phones purchased from AmazonWireless must remain on the line upgraded for 181 days. If you move the device to an alternate line within the first 181 days, you'd be subject to additional charges by AmazonWireless of up to $250 (per phone), plus applicable taxes."
Click to expand...
Click to collapse
I figured something like that because I believe wirefly does this too. Now the OP knows
I'm still confused on what to do ? I really don't want to pay $200 on a phone!
Sent from my SPH-D700 using xda app-developers app
samsungepicgeek said:
I'm still confused on what to do ? I really don't want to pay $200 on a phone!
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
Don't use Amazon or Wirefly if you don't wanna get charged a ridiculous amount.
Sent from my LG-LS970 using xda premium
_Epic said:
Don't use Amazon or Wirefly if you don't wanna get charged a ridiculous amount.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
samsungepicgeek said:
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
Click to expand...
Click to collapse
I've seen people do that. Good way to get around the system. Give it a try.
Its hard to argue with that quote from Amazon's website. However, I had also wanted to do something similar by using the upgrade of a family member then activate the phone on my account. When I spoke with the Amazon Wireless rep (who seemed extremely knowledgeable), he stated without hesitation that if that was done on a Verizon or ATT account, I would in fact incur significant extra charges for the phone once the switch was made. He stated that for Sprint, however, because Amazon is paid its cut immediately by Sprint when the phone is sold and the contract renewed (and not several months down the road like on ATT and Verizon), it was no problem to use the upgrade of a family member and then activate on a different line (and not incur and additional charges). I ultimately did not end up going that route but if you really want to do it, I would just call up Amazon and ask.
---------- Post added at 09:48 PM ---------- Previous post was at 09:36 PM ----------
samsungepicgeek said:
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
Click to expand...
Click to collapse
I looked into doing this with Best Buy about a year ago and they told me the phone would have to remain activated on the upgraded line for 24 hours and then the swap could be made. Their policy may have changed since then though so you will definitely want to ask them first before proceeding.
As far as price matching goes, I got Best Buy to price match Amazon at $99. I simply told them Amazon's price, they looked up the price on Amazon's website, asked the supervisor for permission, and price matched it. I think part of my success was that the browser they used to look up the price (which is running on the same machine as the register) is basically a text only browser (very limited capabilities) so when they pulled up the webpage, it failed to display the Amazon "out of stock" graphic/notice. If they had seen that the phone was out of stock at Amazon, I'm pretty sure they would not have price matched. I say if the first Best Buy you visit declines to price match, go to a different one until you find one that will be more accommodating to you.
Try seeing if Sprint will match amazons price a friend got a gs3's price matched from Sam's club
Sent from my PC36100 using xda app-developers app
sharkboy0901 said:
Try seeing if Sprint will match amazons price a friend got a gs3's price matched from Sam's club
Sent from my PC36100 using xda app-developers app
Click to expand...
Click to collapse
This is really hit and miss, depending on the store's current numbers, goals, management, etc. I've known corporate stores and indirect stores to honor competitor pricing; however, I've also known some of each to laugh at the thought. Check with your local store if that is the route you want to take.
Let me go ahead and bust the myth about best buy and any other store that claims you have to keep it on the line for so many hours or days. This is false information and will not screw up your account, charge you extra, or anything else. Depending on the dealer and their contract with Sprint, they are given a list of sales either weekly or monthly. When you purchase a device at a discounted price by starting or renewing a two year contract, that dealer gets paid for the price of the phone (of course, they have to purchase it from their dealer like Brightpoint first, but it is almost always volume pricing and not retail price) plus they get paid for the contract, PLUS they receive monthly residuals from Sprint as long as that contract is still in effect. So in essence, part of that $69.99 per month you're paying goes back to the dealer where you bought it. Sprint will send a list of activations to the dealer for the devices that are no longer on the lines of which they were sold. This is why dealers want you to keep them on your line for x amount of time (a full day, a full week, a month, etc) so they can get paid for the contract without having to research where the device went after it was sold and submit an appeal.
There is no penalty for using an upgrade on a different line on the account. More often than not, you will need the account holder with you, unless you do it online and have the security information. You WILL want to write down the previous ESN/MEID, as the device will HAVE to be placed on the account on the line that was eligible to upgrade in order to get the discounted price. Once the transaction is finished, the device can be removed and the old device can be reactivated by doing an ESN swap. Best Buy CAN do this, but sometimes they just won't. Nevertheless, go to a Sprint store, call Customer Care, or use Sprint.com to do the service swap to put the old equipment back on. Once it is back on, the new device will be free to activate on any line using the same method, the service swap. If the device was activated on the old line already, it will need to be reprogrammed which is very simple to do and the rep/webpage will tell you how to do it. Done, and done. Enjoy your new device.
Go with Amazonwireless or Newegg
I did it with a Motorola Photon this January. I did the following:
1) Ordered phone on Amazon
2) To activate, don't do it on Amazon's site. Go to Sprint.com
3) Go through the options to activate on there.
Never once got charged extra for it.
I just did the same thing to get the Optimus G. Wife's line was eligible....ordered phone (this time from Newegg....Amazon severely backordered). Just activated it on Sprint.com tonight
Boy do I have to say that this is one GORGEOUS device!
I thought I would add my recent experience from 11/24.
Background:
My brother is notorious at losing his phones (or jumping in pools with one), so I was nice enough to give him my upgrade last year. He went to a sprint store and they were able to accomplish the upgrade of his phone without my line incurring the premium data charge.
Recent:
My Optimus S was getting old, and with the release of the Optimus G, I really wanted it. I was waffling on doing this exact same thing and was worried about getting the premium data charge on both my wife's line AND mine, even though we were using her upgrade for my phone.
To ensure I didn't have any problems, I got online and started a chat session with a sprint rep from India or something and asked him my slew of questions, effectively having him say, directly in the chat window, that we would only be charged the premium data charge on one line, not on both. I never mentioned anything about Best Buy, only about the process and premium data on both lines. So I copied the chat and emailed it to myself, and then got a nicely formatted email from the chat system detailing everything that was said.
I must say, that was key. I went in person to Best Buy and had them do the entire process: they enabled the new phone on my wife's account, switched the new phone to my account, then switched my wife's old phone back to my account.
A few days later, I checked my Sprint bill online, and what do you know? $10 premium data on both accounts. I called in and the woman I spoke with said "No, that's not allowed. You can't do that and there's no way I can give you a credit back." That's when I flashed the emailed chat I received stating that I wouldn't be charged on both accounts.
In the end, they had to go through some back-end management interface, taking 24 hrs to do the process somewhere, and finally was able to remove the upgrade fee from the account.
So, that's what I had to go through with this. My brother went directly to the Sprint store last year and had no problem doing this. I got confirmation via chat first and then had to call in to have them fix the problem.
If you'll notice, this is my first post. I just registered to be able to help you out a bit. Hopefully it'll save you some headaches and a bunch of $$.
Good luck!
enter the promo FIFTYRMN and get it for $50 off on contract (or off, not sure)
crazyg0od33 said:
enter the promo FIFTYRMN and get it for $50 off on contract (or off, not sure)
Click to expand...
Click to collapse
Thanks for this!
I've been so pissed at Verizon for taking so long to offer this phone, that I was contemplating waiting and getting from Amazon or, you know, anywhere else.
But, $50 off on Day 1 and getting to [FINALLY] have it in my hot little hands today??? Too alluring.
Thanks for sharing. --xari.
xari228 said:
Thanks for this!
I've been so pissed at Verizon for taking so long to offer this phone, that I was contemplating waiting and getting from Amazon or, you know, anywhere else.
But, $50 off on Day 1 and getting to [FINALLY] have it in my hot little hands today??? Too alluring.
Thanks for sharing. --xari.
Click to expand...
Click to collapse
no problem! I still need to wait till tomorrow
I am in disney on vacation, and I was going to go to a vzw store down the road for in store pickup, but because my billing address is in NJ, they wouldnt let me buy it. I said, screw you vzw, I'll wait a day and pay less. Also, amazon is still $200 unless you make a new line, so it's pretty much all the same. Now all I need to get is the squaretrade warranty for $99 on amazon tomorrow and I'm set!
Has anybody gotten the code to work when paying full retail? I just tried and it didn't apply any discount
How long is the code good for?
The end of August I believe
I wonder if this can be used in store?
Sent from my HTC6435LVW using Tapatalk 4
karn101 said:
I wonder if this can be used in store?
Sent from my HTC6435LVW using Tapatalk 4
Click to expand...
Click to collapse
I'm not 100% sure but I'm going to guess no. :-/
The cool thing though is you can do it online, and select to pickup at a Verizon store.
josh995 said:
I'm not 100% sure but I'm going to guess no. :-/
The cool thing though is you can do it online, and select to pickup at a Verizon store.
Click to expand...
Click to collapse
I did it last night and selected in-store pick up. Then, I learn of this promo code this morning. I called VZW customer service and they told me I'd have to try to apply the coupon in store.
I asked if I can just cancel the order and I'd redo it but apparently I have to cancel in-store too. Makes no sense to me but I'll find out in 40 mins when the store opens.
karn101 said:
I did it last night and selected in-store pick up. Then, I learn of this promo code this morning. I called VZW customer service and they told me I'd have to try to apply the coupon in store.
I asked if I can just cancel the order and I'd redo it but apparently I have to cancel in-store too. Makes no sense to me but I'll find out in 40 mins when the store opens.
Click to expand...
Click to collapse
Could you also ask them if there is any way to get the discount off the retail price of the phone?
eleazar123 said:
Could you also ask them if there is any way to get the discount off the retail price of the phone?
Click to expand...
Click to collapse
Will do! I'll report back from the One hopefully!
For $50, I have no problem cancelling in-store and redoing it online and waiting the extra time for everything to process.
the people I was chatting with said no way to do it in store, which is why I have to wait an extra day until I'm home. But definitely let us know!
My local vzw was beyond rude to me on the phone when i called for info on the stock of the phone, I'm trying to get them to waive the upgrade fee or something.
We'll see
crazyg0od33 said:
the people I was chatting with said no way to do it in store, which is why I have to wait an extra day until I'm home. But definitely let us know!
My local vzw was beyond rude to me on the phone when i called for info on the stock of the phone, I'm trying to get them to waive the upgrade fee or something.
We'll see
Click to expand...
Click to collapse
Good luck with that. That fee is a tough one...I've yet to hear of anyone getting it waived.
crazyg0od33 said:
the people I was chatting with said no way to do it in store, which is why I have to wait an extra day until I'm home. But definitely let us know!
My local vzw was beyond rude to me on the phone when i called for info on the stock of the phone, I'm trying to get them to waive the upgrade fee or something.
We'll see
Click to expand...
Click to collapse
Cancelling the order over the phone now with the store since they can't add the promo code. They aren't sure if they can cancel it though; as per VZW's site, the order automatically cancels if you don't pick it up within 4 days. Hoping I don't need to go that route.
Also, no-go on that coupon for full retail at the store.
EDIT: Nope, they can't cancel. Have to wait four days. Time is money, and I'll just eat the $50. An hour of overtime will cover that!
I was able to select instore pickup and use the code.
it Works
I went to my Verizon store and was able to talk them into letting me use the code in the store. Your experience may vary
samstudent said:
I went to my Verizon store and was able to talk them into letting me use the code in the store. Your experience may vary
Click to expand...
Click to collapse
I had used the code successfully online and selected in-store pick-up, but when I got there, the code didn't come up in their system!
Fortunately, I had taken a print-out with me (showing the discounted price) and when they asked where I'd found the code, I pulled up this thread in our forum)) to show them, so they were very nice about it and honored it. [Again, YMMV.]
I was polite throughout (which I'm sure helped) and then thanked them several times.
Good luck everyone. She sure is a beauty!
I selected store pick-up and when I went to checkout the system would not let me complete the order. What am I doing wrong?
Mikes30000 said:
I selected store pick-up and when I went to checkout the system would not let me complete the order. What am I doing wrong?
Click to expand...
Click to collapse
Same thing happened to me. I don't think those codes work for in store pickup. Had to do the shipping route. Not sure why.
jcardona1 said:
Same thing happened to me. I don't think those codes work for in store pickup. Had to do the shipping route. Not sure why.
Click to expand...
Click to collapse
Hm, I just placed an in store pickup right now and the code worked for me. I live in CA if that has to do with anything?
Has anyone used FastGSM before? What was your experience with them?
I'm trying to SIM unlock a Samsung Galaxy S4 i9505 that's locked to EE/Orange/T-Mobile in the UK. The easy method (detailed here - http://forum.xda-developers.com/showthread.php?t=2282683) isn't working for me - it looks like it generally doesn't work for anyone on EE - and I can't get an unlock code directly from EE unless I'm a customer of theirs (which I'm not, hence the need for unlocking!) and have the phone registered to my account. I've ordered an EE PAYG SIM so that I can create an account, register the phone and order an unlock code, but that's going to take up to 10 days after I receive the SIM. So in the meantime I was looking for a faster service.
Enter FastGSM - they have a service on their website here -
http://www.fastgsm.com/en/samsung/galaxy-s4/unlocking/unlock-code
Which claims to unlock Samsung Galaxy S4s instantly using their software over USB (if your baseband version is older than ME1, which mine is) and it's only $14.99. I know, sounds too good to be true so it probably is, but they take Paypal payments and say they have a 100% money back guarantee, so it sounds like I'm covered. I also did a bit of Googling and, yes, found a few complaints about them but way more positive reviews that made the complaints seem par for the course.
Except when I clicked to buy the service, it wouldn't just let me pay $14.99 to buy the software. It said I had to buy 'credit' on their website first. I thought, okay, if that's the way it works, then fine, so I bought $14.99 of credit, which involved creating an account with them. Then I went to buy the software again and, now that I'm signed in with an account, it wants me to checkout using Paypal - there is no option to use the credit. If I go to my account I can see that the credit is there and there's a drop down list of services I can buy with it but the S4 unlocking software is not on the list.
So I contacted customer services, basically saying 'Hey, I'm trying to buy the S4 unlocking software but your website redirected me to buying credit first. How do I use the credit to buy the software?' Their response was a link to the instructions on how to use the software. That's great, except I don't have the software yet. So I contacted them again, restating that I have not yet been able to purchase the software, I only have credit in my account, how do I use that to buy the software? And they replied saying 'Yes, you have credit in your account. Here are the software instructions again.'
So this is quite infuriating because now we're going around in circles. I'm not sure whether there's a language barrier here (I think they're based in China?) or they're deliberately misunderstanding me but I'm not sure how many ways I can say 'Your website has taken my money but won't let me have the thing I'm trying to buy.'
Does anyone know how to use their website to buy this service using credit? Otherwise I'm going to have to seek a refund and get an unlock code the long way round, through EE.
UPDATE - I tried logging out of my account and going back to the website as though I was a new customer. When you click 'Buy' for this software option, without logging in, it takes you to a page that says 'Your shopping cart is empty. Why don't you buy some credits?', which is why I thought I had to buy credits before I bought the service. However, if you create an account first, then go to buy the software, it does allow you to purchase directly using Paypal, which is what I wanted to do in the first place. So it seems like there's a bit of a glitch/oversight on their website, which is forgivable, but I'm now hesitant to buy the software because then I'll have effectively paid for it twice and I'd have to fight for a refund for the credit I purchased with their terrible customer service!
Okay, so after 3 days and 3-4 e-mails to customer service, this is what I've ascertained -
You don't need to buy the software, despite how it looks on the website. The software is freely available on the website, what you're paying for is the unlock code. But you don't buy that directly through the website either. What happens is you sign up for an account on the website, load it with credit, and when you use the software you need to sign in with your account and it generates an unlock code for you (deducting the cost from your credit) and unlocks the phone connected by USB.
I can confirm that it does work and I now have a Samsung Galaxy S4 i9505, previously locked to EE, unlocked and running on 3.
I just can't believe how unclear the website is about how this works, or that it took so many e-mails to customer service for clarification (and even then it wasn't that clear - I had to just go ahead and try the software before I realised how it worked). It's also worth noting that both the Samsung USB drivers and software were considered malicious by my browser (Chrome, but I also tried IE and it said the same thing). That's probably because they're .exe files, rather than being contained in .zip files, but my anti virus also flagged them, which they say is a false positive (let's hope so!).
So while I'm not sure I would recommend the service, it does work.
So I want to get the Note 10+ 256 GB AT&T version however I am not happy with my current purchase options. I want to buy the phone outright without a plan or commitment. I 100% plan on using the phone personally and not resell it.
However I'm not sure where I can buy it like that. I want it to be the AT&T version so WIFI calling still works.
AT&T wants me to make a 30 month commitment or finance the phone. It is a 0% finance plan but I simply want to buy the phone outright and don't want them running my credit. They want $1099.99 for it
Best Buy requires me to activate a new line or signup new to AT&T which I'm already a customer of to get it for $1,049.99, otherwise it is $1,149.99. Where can I get the phone and not have to pay more because I don't want to sign up for a plan or pay $100 more?
I think you can order direct from Samsung for $1100, or wait for discount in few months. You can buy unlocked and load ATT firmware later or buy with ATT firmware
Also you should be able to buy it on the 24/30 month plan and pay it off as soon as you can. Goes the same if you sign up on best buy.
Not sure how ATT handles the monthly plans but with Verizon you can buy the phone in the monthly and pay the full amount on the next months bill or before as well.
But this will only work if there are no monthly discounts that they sign up if the phone will be the same price if you pay full or monthly then no issues there. It only becomes hard if they add a discount if paid monthly.
That's if you want the ATT but like the above guy mentioned that's another option you have as well.
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Actually you can buy it and pay full amount at the att store. I have done it.
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jerrycoffman45 said:
Actually you can buy it and pay full amount at the att store. I have done it.
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I called numerous stores and they won't allow me to. It's a jerk move. If you know of how to please let me know. They insist I finance it
sheriffa said:
I called numerous stores and they won't allow me to. It's a jerk move. If you know of how to please let me know. They insist I finance it
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i just went into a store and told them i wanted to buy a phone full price and they did it this was a couple of years ago so they might have changed since then
edit just called my local store and the said yes i could
Just order it from Samsung.com. They have the carrier branded phones on the website, and it allows you to get it in blue if you so desire.
It is really strange that, wanting to pay in full for a device, att does not allow it, rare indeed, try in another location
Oh, if WiFi calling and VoLTE is important to you, make sure you buy the ATT version, not the unlocked version. There's a few threads here where people bought the unlocked version, flashed the ATT firmware, and WiFi calling still would not work. That was an old workaround, but apparently ATT's system now checks the phones IMEI, and it won't allow WiFi Calling to activate.
So you can still buy from samsung.com and pay in full, but make sure you get the ATT version, not the unlocked.
winol said:
It is really strange that, wanting to pay in full for a device, att does not allow it, rare indeed, try in another location
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I called 4 different locations AT&T stores and a couple Best Buys. They all said no
sheriffa said:
I called 4 different locations AT&T stores and a couple Best Buys. They all said no
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Let me correct myself. Best Buy adds $100 for a total of $1,149,99 if you buy it out right. Not cool
sheriffa said:
Let me correct myself. Best Buy adds $100 for a total of $1,149,99 if you buy it out right. Not cool
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https://www.samsung.com/us/mobile/galaxy-note10/buy/
Couldn't you just get the phone on a payment plan, pay the first month as normal and then make a full payment on the second month? I'm with TMobile and they let you make extra payments to bring down you eip (equipment installment plan) balance. Just pay it off, I have done this on prior phones.
rlee008 said:
Couldn't you just get the phone on a payment plan, pay the first month as normal and then make a full payment on the second month? I'm with TMobile and they let you make extra payments to bring down you eip (equipment installment plan) balance. Just pay it off, I have done this on prior phones.
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You can but I simply don't want to have to get on a payment plan. I shouldn't have to jump through hoops or have them run my credit to get on a payment plan.
I simply want to buy the phone. My Note 8 still works well. Maybe I'll wait till the Note 11+ out of principle. ?
If you are already an ATT customer do not call the store. Go in person (preferably to a "corporate" store that handles small business accounts they are more focused on customer retention).
You should be able to use your cash purchase and continued patronage to get them to see the wisdom of providing you what you need.
Don't be afraid to mention that if they won't satisfy you, you'll l need to look in no other options. Especially useful if you happen to be in or near the renewal time frames.
sheriffa said:
You can but I simply don't want to have to get on a payment plan. I shouldn't have to jump through hoops or have them run my credit to get on a payment plan.
I simply want to buy the phone. My Note 8 still works well. Maybe I'll wait till the Note 11+ out of principle.
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Seriously, why not buy it from samsung.com?
Why not do the financing and pay it off the following month? It's the same as if you were to pay it off all at once. Most stores do that because they would rather sell the phones to someone who is signing up for service or renewing their service plans with them. They make money off the service not equipment. They feel if they sell it out right then your probably gonna jump ship. I'm not saying that's what your gonna do.