Restricted data - T-Mobile HTC One (M8)

Got a message on my phone earlier today saying "Restricted access changed. Data service blocked."
Have unlimited data plan, and no data limit set my phone, did some trouble shooting with T-Mobile, they're figuring a tower issue, but I've been all over a few cities now, and keeps doing it. They told me to set phone to GSM only (2G) and that works, but slow of course.
Tried setting the data limit to on and it's set at 100gb or some such thing I'll never reached and worked about hour before the message showed up again...
Any thoughts or ideas on how to get this working right? Because I really doubt it's a tower issue
Sent from my HTC One_M8 using XDA Free mobile app

Have access to a different phone? Try your sim in another phone,...or put someone elses sim in your phone to see if its the phone itself.

I don't since they changed the SIM card style from my last phones. Turns out tmobile sent out some texts to people last week saying that they were doing tower upgrades and to expect data issues. I never got that one and it seems like tech support clueless about too...surprise
Sent from my HTC One_M8 using XDA Free mobile app

Related

Orange - Continous Dropping Of Calls

It seems like all my incoming calls are going straight to answerphone now, my phone never rings!!!
I have phoned orange and they have said switch to GSM only for the next 24 hours whilst they compile a report.
Switched to GSM, tried to call my mobile from my house phone and funny enough - answerphone again!!!
Does anyone else have this issue?
I swear orange didn't used to be like this and it seems to have got worse now Im using the desire
Try your SIM in another phone. Does it still happen?
If it doesn't it's just signal/coverage is low in that area.
If it does, try it when you're in another area? If it's still happening get Orange to check for a "Do Not Disturb" being active on your account.
Hope this helps.
theres a whole bunch of problems at the moment with Orange as they are merging with T-Mobile and there are technical steps being taken as part of that merger.
The signals Im finding are very unreliable, no problems with dropped calls (that I know of ) but my 3g is off every few days.
Orange arn't handling this very well from a customers point of view, no communications, no warnings of poor service.
Done a test and calls come through all ok when mobile data connection is off.
The phone doesn't like internet active whilst a call is coming in.
This is a possibly a mobile network error, whereby a service provider i.e. orange hasnt setup 'DTM' which handles your data connection and incoming calls by priority i.e. cutting internet off when a call comes in.
But then some have said on other phones using T-mobile or again orange (both not supporting DTM) calls have come through ok whilst actively using data connection i.e. downloading app.
I was on orange 2 months ago with a HTC touch HD and this did not happen at all.
So... It looks like it may be Eclair 2.1 which is the issue... IMO...
Perhaps Froyo will solve it...!
What radio version are you useing?
Sent from my HTC Desire using XDA App
atomfix said:
What radio version are you useing?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
I'm using the Orange retail raped version rom, so whatever radio version comes with that.
Sorry don't know much about radio versions etc... how can I find out what one it is for you?
Done a couple more tests...
Settings - Wireless & Networks - Mobile Networks - Network Mode...
Now changed to WCDMA only, so now it's only using
Icon on phone
3G
3G+ i.e. HSPDA
Instead of this aswell:
G i.e. 2G
Dropped calls have gone down somewhat as 3G has the ability to work with both data & voice at the same time depending on the class of the device.
I suffer this as does my friend and he is on a different phone and os so its definitely a network issue.
Sent from my HTC Desire using XDA App
JukeUK said:
I suffer this as does my friend and he is on a different phone and os so its definitely a network issue.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Agreed, several people I know on Orange on various phones have been having trouble lately. And today people tell me they got an engaged tone, not even voicemail when they rang me. Definitely the network.

Orange Desire dropping calls and diverting calls to VM

It seems to have got worse over the last few days. At times I need to make more than one attempt to dial out, the calls drops unexpectidely, and people who ring me sometimes get redirected to Voicemail even though my phone is on with good signal. Have phoned orange multiple times about it, and after diagnosing with them, still at a loss. Anyone else expereincing similar?
stats101 said:
It seems to have got worse over the last few days. At times I need to make more than one attempt to dial out, the calls drops unexpectidely, and people who ring me sometimes get redirected to Voicemail even though my phone is on with good signal. Have phoned orange multiple times about it, and after diagnosing with them, still at a loss. Anyone else expereincing similar?
Click to expand...
Click to collapse
P.s. the phone is not rooted, however very recently I used ADB to install all apps to SD.
oh, the phone has also rebooted a few random times on it's own aswell over the last few days. I think it's all linked.
Have inserted the sim card into another phone. On my desire, while testing, out of 8 incoming calls, 2 went to Voicemail. On my other phone, out of 20 incoming calls, 0 went to voicemail. Seems that it's a fault with the phone and not Orange reception. Going to phone HTC.
Suggested I do a hard reset. I might aswell root my phone and install stock if that is the case.
Any suggestions before I waste a day?
All my previous devices, were on orange, the service was awful, texts coming hours and somtimes days late, calls going str8 to vm, slow data ect, when i got my desire i changed to tmob, and ive never looked back
Sent from my HTC Desire using Tapatalk
Hi
I used to have an X10, that frequently put peoples calls direct to VM in full reception (even with a mate standing next to me calling it went to VM). Now i have the desire and still the same issues, I get random texts telling me I have missed calls when the phone never rang. So I'm not sure if its Orange or Android. I was previously on o2 and didn't have these issue
Update the radio part ?
Sent from my HTC Desire using XDA App
AndroHero said:
All my previous devices, were on orange, the service was awful, texts coming hours and somtimes days late, calls going str8 to vm, slow data ect, when i got my desire i changed to tmob, and ive never looked back
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
Hate to tell you but orange now own t mobile lol and you can sign up and Rome on each network
Sent from my HTC Desire using XDA App
tidy said:
Hate to tell you but orange now own t mobile lol and you can sign up and Rome on each network
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
I know that, but in my area, i only just got gprs with orange, but with t-mobile i get an excellent hsdpa signal, and there cheaper, £5 for a months unlimited internet
Sent from my HTC Desire using Tapatalk
If you are on GPRS (i.e. no 3G coverage at your location), and you are actively using the GPRS connection (including for background data), then it will block incoming calls as if the phone were in a call already. This is a limitation of GPRS*, and it is the same on all UK networks and all phones.
This doesn't happen with 3G/HSDPA, or if you are using Wi-Fi for your data.
I don't know if this is the OP's problem, because it shouldn't cause dropped calls once established (or affect outgoing calls, I think) but it is the effect behind what some of you are describing.
*technically, it doesn't happen with certain GPRS devices (class A?), but there are very few such phones, and there are certain network measures to avoid it, but no network uses them.
so if somebody could write an app that suspends data connection if on 2g and allows data for 3g only, then problem solved?? Obviously only for people who are not really bothered by loss of data sometimes.
arewenotmen said:
If you are on GPRS (i.e. no 3G coverage at your location), and you are actively using the GPRS connection (including for background data), then it will block incoming calls as if the phone were in a call already. This is a limitation of GPRS*, and it is the same on all UK networks and all phones.
This doesn't happen with 3G/HSDPA, or if you are using Wi-Fi for your data.
I don't know if this is the OP's problem, because it shouldn't cause dropped calls once established (or affect outgoing calls, I think) but it is the effect behind what some of you are describing.
*technically, it doesn't happen with certain GPRS devices (class A?), but there are very few such phones, and there are certain network measures to avoid it, but no network uses them.
Click to expand...
Click to collapse
I'm always on GPRS party because there's no 3G/HSDPA at home nor at where I work. So I've hard-set the phone to be GSM only and I've never missed a called so far. Even had calls come in mid facebook usage....
Edit; Tried it again now,
Box standard non-branded desire, Orange Pay As You Go.
a G icon to the left of my reception bars.
I was updating the weather widget both Up and Down arrows where lit up.
Rang from my office phone to my desire..No problems at all.......
my data connection is usually switched off (saves battery), so that isn't the cause,
noternet said:
I'm always on GPRS party because there's no 3G/HSDPA at home nor at where I work. So I've hard-set the phone to be GSM only and I've never missed a called so far. Even had calls come in mid facebook usage....
Edit; Tried it again now,
Box standard non-branded desire, Orange Pay As You Go.
a G icon to the left of my reception bars.
I was updating the weather widget both Up and Down arrows where lit up.
Rang from my office phone to my desire..No problems at all.......
Click to expand...
Click to collapse
Odd. Maybe Orange changed something - I've never tried with them. The network feature is called DTM, but I didn't think anyone had turned it on. I frequently miss calls on O2 because of this.
The Desire also appears to frequently lie and reports the wrong symbol much of the time - so at work with only GPRS (in the middle of nowhere and we have our own cell on our site), mine often says H for HSDPA, and yet the same problem occurs. I suppose it's possible that you're actually on EDGE.
There's a thread about it here: ht tp://androidforums.com/htc-desire/68995-not-receiving-calls-when-browsing-gprs.html
used to have this problem with my x10 on orange until i flashed a new rom and updated the baseband, hasn't dropped a call since....... the wife recently upgraded her phone to desire hd and she is now having the dropping calls/forwarding to vm problem. i reckon its got to be something wrong with the radio orange are using, get it flashed and see if it helps? that is my plan with the missus phone!
I had this happen with my phone on o2 on 3g I notice my signal bar wasn't high though an drops easily. One day i got loads of delayed msgs an calls going straight to vm. I switched my setting to use 2g only an now no problems.
Mok_ojin said:
I had this happen with my phone on o2 on 3g I notice my signal bar wasn't high though an drops easily. One day i got loads of delayed msgs an calls going straight to vm. I switched my setting to use 2g only an now no problems.
Click to expand...
Click to collapse
That's the same work around i have been using. 2G also seems better for battery life, so now I prefer it over 3G.
OP - my partner has been experience EXACTLY the same issues as you with her AMOLED Desire.
To the point where we are possibly going to root it soon, in the hope that a new ROM/radio will resolve the issues. Not sure how viable this is though...

Weird Data Issue

Ok guys, I'm getting frustrated with this data issues I've been having.
I've done searches everywhere and have yet to find any solutions or even anyone else with the same issue so maybe by chance someone here will have an idea.
Whenever I am heavily using my data connection (i.e. streaming music, you tube, constant web browsing) my data connection just goes dead. It stops streaming, stops loading websites, i get connection retry/timeout errors, etc etc etc.
This only happens over cell networks not wifi. My phone still shows the 3G or H connection icon like its still connected, but everything stops working. and the most annoying part is it happens after about 2-10 minutes of heavy data use. If I'm just lightly browsing the web (going to a website, staying there a little while then on to another link/site) it doesn't seem to do it as often, if at all.
After the data connection seems to go dead (still shows connected via 3G or H icon mind you), if I leave my phone alone for about 15-30 minutes, everything starts working fine again. But I usually get impatient and just go into the settings, disable data connection and then immediately re-enable it and it starts working again for another 2-10 minutes of heavy use!
As if all this wasn't weird enough, THIS PROBLEM HAS FOLLOWED ME FROM MY NEXUS ONE TO MY NEW G2! With my N1 tech support thought I had a faulty radio chip so they replaced the device and that didn't help, that's when I decided to sell the N1 and switch to the G2. Since then I've gotten a new sim card and that hasn't help. I thought maybe somehow it was my SD card, but it does it with the SD card removed too.
What the hell man?!? I'm at my wits end here.
Try to see if you can get a new sim card for free. I know thats sort of a strange issue but it you had it on both you nexus and g2 i dont even know what else to suggest.
Mog said:
Try to see if you can get a new sim card for free. I know thats sort of a strange issue but it you had it on both you nexus and g2 i dont even know what else to suggest.
Click to expand...
Click to collapse
Already tried that too, it didn't help.
A bad wireless tower perhaps?
Sent from my T-Mobile G2 using XDA App
How many bars of signal do you have? I've noticed that the G2's data connection is pretty much useless if you have two bars or less of signal.
Sent from my T-Mobile G2 running Cyanogenmod.
I have a T-Mobile G2 and I have experiencing the same issue! And I can't figure out what the problem is. I have tried the new SIM card that came with the G2 and that didn't work. I am getting really frustrated and the Technical Support from T-Mobile isn't much help either. Does anyone have a solution?
I spoke with a representative yesterday and he asked me to change the following setting:
From your Homescreen, click the "menu" button --> Settings --> Wireless & Networks --> Mobile Networks --> Access Point Names --> T-Mobile Data
Click on T-Mobile Data and it will allow you to edit the access point. Select APN and change it to "internet2.voicestream.com" from "epc.tmobile.com".
He then asked me to restart my phone. It's been working so far (for a day)! I will keep you posted.
Sometimes T-Mobile will slow down ur speed if u've been using a lot of bandwidth. This will cause ur vids to stop playing/not play at all.
Sent from my T-Mobile G2 using XDA App

Roaming problems

Ever since I rooted and began flashing roms, I am no longer able to use roaming services. My phone connects to roaming networks just fine but when I try to place a call, I am greeted by an automated message by Verizon that says " we're sorry, we are currently unable to authenticate your phone" sms doesn't work while roaming as well as data services. Anyone else get this problem? Or is this something I take up with Sprint.
Sent from my PC36100 using XDA App
sprint has to fix that. call them and tell em what it's doing. seen a lot of people have same problem rooted or not.
Thanks. Will do.
Sent telepathically from my HTC EVO 4G

No Mobile Data

Hi, its my first post on the Z1C forum.
I just got one yesterday to replace my Nexus 5 and am accounting a few things I need help with since I am new to the xperia line of phones.
So my phone looks like this (for data) however I can't browse anything. I have mobile data enabled, national roaming and preferred network being 4G but nothing is working. With my Nexus 5 my data just worked so I am unsure why this is happening here. I can send texts and make calls just fine. Phone is on lolipop 5.0.2
The wifi signal in my room is terrible and its constantly dropping and when that happens I can't do anything with it.
I am on tesco mobile with a 2GB 4G plan.
http://imgur.com/GBhJJEW
--------
Edit: So I looked around I went into mobile network and scanned, found tesco and registered. So I have 3G data now, but 4G isn't registering. Maybe I need to phone up Tesco and ask them.
Or maybe it's just not a 4G mast where you're connecting?
Is problem "no mobile data at all" or "no LTE connection" ?
Can you transfer data on 3G?
If so - check twice if your SIM card is LTE compatible.
I had to adjust the APN on my phone when I first got it as the one it autodetected wasnt correct. Try that out.
Hi so i just got a z1c and this happened to me. I could send and get text/calls even get notifications and updates. I called sony and t-mobile, nether could help me. Then i found a option under "more" in settings to update "Internet settings" find your server and hit ok. Try it out, i hope this helps.
In my case I needed to contact my carrier to enable 4G. Tried it?
Not sent by me.
settings.>>other>>>internet settings>>>download internet and mms settings...
this should do the trick...
Inconsistent Connection
I got my Z1C a few days ago and updated it to Lollipop yesterday. Ever since the update, the phone has been dropping data connection. I don't know what's the initial cause yet but as it stands, in order to get it working again I have to take out the SIM and reinsert it multiple times. I'm watching it carefully tho because it seems to happen whenever I start Candy Crush. Is there anybody else having this experience?

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