Ok guys, I'm getting frustrated with this data issues I've been having.
I've done searches everywhere and have yet to find any solutions or even anyone else with the same issue so maybe by chance someone here will have an idea.
Whenever I am heavily using my data connection (i.e. streaming music, you tube, constant web browsing) my data connection just goes dead. It stops streaming, stops loading websites, i get connection retry/timeout errors, etc etc etc.
This only happens over cell networks not wifi. My phone still shows the 3G or H connection icon like its still connected, but everything stops working. and the most annoying part is it happens after about 2-10 minutes of heavy data use. If I'm just lightly browsing the web (going to a website, staying there a little while then on to another link/site) it doesn't seem to do it as often, if at all.
After the data connection seems to go dead (still shows connected via 3G or H icon mind you), if I leave my phone alone for about 15-30 minutes, everything starts working fine again. But I usually get impatient and just go into the settings, disable data connection and then immediately re-enable it and it starts working again for another 2-10 minutes of heavy use!
As if all this wasn't weird enough, THIS PROBLEM HAS FOLLOWED ME FROM MY NEXUS ONE TO MY NEW G2! With my N1 tech support thought I had a faulty radio chip so they replaced the device and that didn't help, that's when I decided to sell the N1 and switch to the G2. Since then I've gotten a new sim card and that hasn't help. I thought maybe somehow it was my SD card, but it does it with the SD card removed too.
What the hell man?!? I'm at my wits end here.
Try to see if you can get a new sim card for free. I know thats sort of a strange issue but it you had it on both you nexus and g2 i dont even know what else to suggest.
Mog said:
Try to see if you can get a new sim card for free. I know thats sort of a strange issue but it you had it on both you nexus and g2 i dont even know what else to suggest.
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Already tried that too, it didn't help.
A bad wireless tower perhaps?
Sent from my T-Mobile G2 using XDA App
How many bars of signal do you have? I've noticed that the G2's data connection is pretty much useless if you have two bars or less of signal.
Sent from my T-Mobile G2 running Cyanogenmod.
I have a T-Mobile G2 and I have experiencing the same issue! And I can't figure out what the problem is. I have tried the new SIM card that came with the G2 and that didn't work. I am getting really frustrated and the Technical Support from T-Mobile isn't much help either. Does anyone have a solution?
I spoke with a representative yesterday and he asked me to change the following setting:
From your Homescreen, click the "menu" button --> Settings --> Wireless & Networks --> Mobile Networks --> Access Point Names --> T-Mobile Data
Click on T-Mobile Data and it will allow you to edit the access point. Select APN and change it to "internet2.voicestream.com" from "epc.tmobile.com".
He then asked me to restart my phone. It's been working so far (for a day)! I will keep you posted.
Sometimes T-Mobile will slow down ur speed if u've been using a lot of bandwidth. This will cause ur vids to stop playing/not play at all.
Sent from my T-Mobile G2 using XDA App
Related
Hi Folks,
I've had my SIMfree Desire for a few days now and since the off I've been having some problems with the 3G data connection.
No matter what app I'm in, though the signal meter shows I have a very strong 3-4 bar 3G connection, after a short initial burst of HSDPA the connection seems to just stall and hangs until I restart the connection. It does this in both my work and home cell zones some 40 miles apart so it doesn't appear to be a problem with the cell zone. Sometimes it'll clear and carry on quite quickly, other times I get bored of waiting.
It drives me nuts in the browser and Market where surfing becomes neigh on impossible. In other apps (Stocks, Friendstream/Facebook, News, Android keyboard, etc.) I can usually come back later and I may or may not be lucky.
Is anyone else experiencing this?
I am on Orange so I'd be grateful if someone who's on Orange with rock solid 3G performance could post/PM me their settings so that I can check mine - though I haven't messed with them.
Could an app be causing this?
Many thanks!
___________
Update: From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!
I have the same issue too with my Orange handset, thought i was in a bad area at the time but maybe not.... hmmmmm.....
I got this issue yesterday as well
I tried to browse the internet via 3G ... and it just stucked ... only the "up arrow" were lighted (traffic up) ... but no traffic down.
The icon went from 3G then H ... then 3G ...
Very frustrating ...
But after about 5 minutes ... I was able to browse internet.
I hate this.
Unlocked, unbranded, htc retail version.
I have an unlocked Desire on Voda and it only loses connection when I *try* to send a picture message.
Could someone else try test this please?
It's happening for me too. Just got this yesterday and on the Vodafone network. This is the perfect phone for me, but with this hanging / drop out 3G issue is really frustrating. Hope HTC fixes this soon or i will be stuck with a lemon
From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
sh500 said:
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
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I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
JTHM said:
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
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I think you could be on the mark this one, now a few operators are running the handset the issue is becoming apparant not just on T-Mobile devices.
Certainly something that HTC needs to address. T-Mobile, Orange and Voda customers all experiencing the same issue.....hmmmmm
It is definitely a problem for more Desire owners. A bit anoying if you are a hardcore mobile Internet user. And indeed, sending a picture to Facebook is already too much over 3G.
Do you guys also have problems maintaining a connection? for example today my data connection disconnected twice.. The only way to get it connected again is by enabling and disabling airplane mode.
Ive had same problem on my hero but not noticed on my Desire, both are on orange, happens loads on Hero Orange not able to explain must admit i just live with it as like the phones so much.
My problem seems to be fixed. When I started using the phone out of the box my apn setting for Vodafone Australia had been detected. What I did to make it work, was that I deleted the apns and reentered from scratch. My 3g connection seems to be more stable and consistent now.
This happens on mine also, and I've used 3 operators, in UK and Australia. It just hangs the connection, so I just have to switch connection off or go airplane mode, it will then work fine for a while.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
When you have this problem ... Did you see the "3G icon" keep changing to "H" (HSDPA) then "3G" then "H" ?
That was in my situation. It looks the phone cannot maintain its data connection.
When it works, it works and fast, either on "H" or "3G".
Note that I am checking this problem on the same location, at my home And it is covered by "H" (hence sometimes it works).
Could this be a problem on signal stability of the mobile operator/provider?
I am thinking to buy a prepaid from other mobile operator and test it.
PS: I am using T-Mobile NL atm, planning to test Vodafone NL prepaid.
I'ce been browsing the web for about half an hour.Uploading, downloading stuff.
No problems with the connection whatsoever.I live in Antiparos Greece and my provider is Cosmote.
I have a sim free, unlocked, retail HTC Desire running the latest firmware and stock settings.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I've noticed this as well, when it's on 3g I can't actually browse but on g or h then it's fine! I'm on t-mobile.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Not exactly what I want to hear
I have the exact same problem with my HD2 on TMOBILE UK and am getting the Desire tomorrow BECAUSE of this.
I REALLY hope it won't be the same case, in that case it's a common thing.
HD2 AND DESIRE both have this issue.
There is/was a well acknowledged issue with the Nexus One and 3G connection (on T-mobile) - search it on Google.
There's nothing so far (that I've read) that says it is definitely the phone or the network.
I have the same problems.
Please contact the HTC support about this issue, perhaps they will release a fix for it.
I can't remember if it was CM6.1 rc1, rc2, or rc3 but some where along the line the 2g 2g/3g toggling has gotten weird. If I switch the data symbol on the top (G,E,3G, or H) goes away and I never get data back. If I mess around and toggle it a few times it eventually comes back, if I reboot the data comes back until I try to toggle again. Does anybody have any suggestions?
I googled this problem and found one person that had a similar issue and some one else responded saying they got a new sim card and that fixed the problem. I just can't see how the sim would have anything to do with this and more importantly I don't want it to be the sim. I was hoping for a "not leave the house or open my wallet" sort of solution
ladderwalker said:
I can't remember if it was CM6.1 rc1, rc2, or rc3 but some where along the line the 2g 2g/3g toggling has gotten weird. If I switch the data symbol on the top (G,E,3G, or H) goes away and I never get data back. If I mess around and toggle it a few times it eventually comes back, if I reboot the data comes back until I try to toggle again. Does anybody have any suggestions?
I googled this problem and found one person that had a similar issue and some one else responded saying they got a new sim card and that fixed the problem. I just can't see how the sim would have anything to do with this and more importantly I don't want it to be the sim. I was hoping for a "not leave the house or open my wallet" sort of solution
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Click to collapse
T-mo practically gives away sim cards. No joke, I used to get new ones all the time, my old phone fried them like no other.
Anyway, it's actually quite possible that it is the sim card. People have solved low signal issues with a SIM replacement, likewise, issues with connectivity after switching frequencies could have something to do with a damaged or worn sim card. If you found someone with a similar problem that solved it with a SIM replacement then that would be my first step if I were you. After that I would redownload and reflash your ROM, to eliminate corruption.
thanks for the response, maybe I will get a new sim, I just wonder what I should say as far as why I think I need a new one.
ladderwalker said:
thanks for the response, maybe I will get a new sim, I just wonder what I should say as far as why I think I need a new one.
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Disregard the random thanks, I'm still not used to the quote button not being on the outside haha.
I don't know, the store I go to, if I just walk in and ask for a new sim card they just ask for my account info and give me one. If they ask for a reason just say you're having connectivity issues or that your phone isn't recognizing your SIM anymore. They won't pursue it, it's an incredibly inexpensive card.
Also, why isn't there an "unthanks" button. Kinda sucks xD
I got a new sim, wiped, and reflashed and still the same problem. However I noticed that if I wait long enough it does eventually toggle, so I guess the problem is a ridiculously slow 2g -2g/3g toggle
Sent from my T-Mobile myTouch 3G Slide using XDA App
ladderwalker said:
I got a new sim, wiped, and reflashed and still the same problem. However I noticed that if I wait long enough it does eventually toggle, so I guess the problem is a ridiculously slow 2g -2g/3g toggle
Sent from my T-Mobile myTouch 3G Slide using XDA App
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Well it does take up to 30 seconds to switch the radio mode yes but I thought it wasn't reconnecting after you toggled at all.
I didn't think it was, it used to only take 30 seconds, now it's more like 3-5 minutes
Sent from my T-Mobile myTouch 3G Slide using XDA App
ladderwalker said:
I didn't think it was, it used to only take 30 seconds, now it's more like 3-5 minutes
Sent from my T-Mobile myTouch 3G Slide using XDA App
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Click to collapse
That's odd. Could be a hardware issue.
Sent from my T-Mobile myTouch 3G Slide
It seems random when the data connection works and the internet works on my phone. I'll sit there with full 3G signal and i get "cannot find the DNS Server" error when trying to load webpages :S
is this a problem with my Samsung Omnia 7, Windows Phone 7 or my network (Orange UK)?
I have this problem on my HD7 as well. If I have a 3G connection, it doesn't work. It only works on H (HSDPA).
Funnily enough, I had the same issue with my HD2 running WM6.5, which makes me wonder if WP7 is using the same comms drivers.
I have this problem too! A LOT everyday in diferent locations.
Actually how can I enable the HSDPA on my HD7? Because I can only get 3G.
These are just network errors.
I use internet alot and it happens on every device I had.
My WP7 is actually pretty stable in this regard.
Same! Never works on 3g only ever H you sure its just network errors cause it happens alot
YES this is a major problem for me with my Omnia 7, I even got a replacement phone from my carrier (Optus Australia) because of it... and it's exactly the same. It's extremely frustrating and makes the phone damn near unusable. Happens on every device? what a load of rubbish, if I put the SIM in my old iPhone 3GS it works FLAWLESSLY. I don't know what I'm going to do.
doministry said:
These are just network errors.
I use internet alot and it happens on every device I had.
My WP7 is actually pretty stable in this regard.
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Can you explain then, how come a reboot always fixes the problem?
Jim Coleman said:
Can you explain then, how come a reboot always fixes the problem?
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Yep, I have the same problem with my Omnia 7.
On all 3 of the networks i've used it on, T-Mobile, Virgin and GiffGaff.
Only solution is to reboot the phone.
I thing i've noticed, is it seems to happen when I move from an area where I have WiFi access (Home/Work/Cafe) to an area where i'm using a Phone network ?
I think we can only hope that the upcoming WP7 update fixes this. Also it seems enabling airplane mode then disabling it also fixes it in a similar way to rebooting the phone.
johnnymatrix said:
I think we can only hope that the upcoming WP7 update fixes this. Also it seems enabling airplane mode then disabling it also fixes it in a similar way to rebooting the phone.
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I'll make a note of that, cheers!
Im having the same issue with my HD7. Only EVER works on H. Not on G or 3G. It's driving me insane. The exact same sim on the same provider never had an issue on my Touch Pro 2, but this phone is shocking for internet
I get this occasionally on my HD7. Not really an issue right now. It does get annoying sometimes when the wifi in my house isnt strong enough to connect
mrcalais said:
Im having the same issue with my HD7. Only EVER works on H. Not on G or 3G. It's driving me insane. The exact same sim on the same provider never had an issue on my Touch Pro 2, but this phone is shocking for internet
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Click to collapse
You do realize that phones switch to H only while they are actively swapping data, then fall back to 3G while dormant, to save battery?
Try it - leave your phone alone for a bit and it will switch from H to 3G. Now access something on the net and it will switch to H (if possible) to get the data, then after a few seconds of inaction it will switch back to 3G.
So yes, it is correct that it only ever works on H!
Mind you, it would be nice if it worked on G too, I'm sure it should but mine never does.
hm i thought the " H " means that i dont get 3G signal.
but i think i had the same problem!
solution:
you only need to turn OFF WIFI
somehow its not using 3G when wifi networks are close,
even if you not connected to one.
turn OFF wifi or maybe only "discover new networks"
turning OFF wifi always brings me 3G back ...
Just to add my experience here...
I have a Samsung Omnia 7 and had never experienced any issues with 3G/H data/internet issues on the 3 network in the UK.
However, I've come over to Australia to visit the folks and have put in a Virgin SIM, now I really struggle with this. The connection just isn't working even with full 3G signal.
As pointed out, toggling my Airplane Mode works most of the time - I guess this is because the phone re-registers itself with the network when you enable>disable airplane mode (just like it would if you rebooted it). Curiously toggling the data connection option seems to have no effect.
Pain in the a*se.
I had connectivity issues with my Samsung Omnia 7. I worked out that my phone was not playing nice with my router and so my wifi connected but didn't actually work.
Also, I found that 3G performance was sub-par and many apps timed out because they were taking so long to get connection.
I solved these problems by flashing a new firmware. It was a little tricky and it is potentially risky, but a quick google will lead you to the relevant information.
I used a European firmware (I am in Australia on Optus), but it works fine. I just had to change all the language settings.
Now my phone's 3G and WiFi connections both work a lot faster (no more waiting for an eternity for the marketplace to open for example).
I have the same problem and read on create.msdn.com it has something to do with how wp7 handles the connections.
If the provider cuts off the connection frequently it loses its 3g signal or something like that. Thats why my push notifications are just unreliable. If I take my sim out and use wifi only. It just works and keeps working as soon as I connect to wifi. When 3g comes into play and the carrier cuts me off because im not actively using, the phone struggles to recconect for push etc.
I replaced my galaxy s 2 because it was acting up and now i have rooted one and also put stock rom bloat free and i recently noticed that sometimes my phone have hard time connecting to data. i can see the uplink sign go green but the downlink arrow doesnt blink and phone keeps me waiting waiting and waiting and i have to restart the phone or leave it for good 5 or 10 minutes to be able to start working. can anyone please tell me if thats a hardware issue or the software? do i need to have my phone replaced?, i dont know if tmobile store would exchange phone now because i purchased phone on 12th and its been 12 days if the reffer me to customer service then they will send me a refurbished phone which i do not want because i paid full price for phone.
any help will be appreciated.
Data connection problem
If you haven't already tried, go to Settings/Wireless and network/Mobile networks/Access Point Names and if there is an option to reset, select it. I had a similar problem with data connections - up and down lights blinked but no connection - and T-mobile support helped me out. Also, make sure Use packet data and Data roaming are checked.
mtmikey said:
If you haven't already tried, go to Settings/Wireless and network/Mobile networks/Access Point Names and if there is an option to reset, select it. I had a similar problem with data connections - up and down lights blinked but no connection - and T-mobile support helped me out. Also, make sure Use packet data and Data roaming are checked.
Click to expand...
Click to collapse
I've had the problem too, both on 4G and WiFi. There is a warning on the data roaming option about incurring extra charges. Is this true? I know that my plan says free domestic roaming, but I'm not sure that applies to data?
The T-mobile rep allowed that this was confusing. They stated that there are no additional charges within the US. Roaming is required because TM uses other providers' (i.e. Verizon) towers in some locations.
I have this same problem, Im wondering if the update coming out next month for wi-fi calling will address this, or what about using the new sim card??? Its pretty annoying but i didnt want to really exchange my phone b/c this is the only problem im having as well as the vertical lines which i have pretty much learned to live with.
K_esco said:
I have this same problem, Im wondering if the update coming out next month for wi-fi calling will address this, or what about using the new sim card??? Its pretty annoying but i didnt want to really exchange my phone b/c this is the only problem im having as well as the vertical lines which i have pretty much learned to live with.
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Click to collapse
i am using the new sim card already... i dont know if the problem is with new sim card or the phone itself but it gets annoying sometimes when i need internet and it doesnt wanna work.
Has anyone had any luck fixing this?
I noticed this problem sometime after rooting and flashing roms. Now I'm on the stock rom released in the dev channel. I've talked with customer servie for an hour and none of their solutions fixed anything for me.
I don't have a good backup - is there anything I can do?
I haven't been bitten by this again. It has been a couple days and I've since replaced my phone (today). But I haven't been on 4G much. Wifi has been working fine for the last couple days.
Hi, its my first post on the Z1C forum.
I just got one yesterday to replace my Nexus 5 and am accounting a few things I need help with since I am new to the xperia line of phones.
So my phone looks like this (for data) however I can't browse anything. I have mobile data enabled, national roaming and preferred network being 4G but nothing is working. With my Nexus 5 my data just worked so I am unsure why this is happening here. I can send texts and make calls just fine. Phone is on lolipop 5.0.2
The wifi signal in my room is terrible and its constantly dropping and when that happens I can't do anything with it.
I am on tesco mobile with a 2GB 4G plan.
http://imgur.com/GBhJJEW
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Edit: So I looked around I went into mobile network and scanned, found tesco and registered. So I have 3G data now, but 4G isn't registering. Maybe I need to phone up Tesco and ask them.
Or maybe it's just not a 4G mast where you're connecting?
Is problem "no mobile data at all" or "no LTE connection" ?
Can you transfer data on 3G?
If so - check twice if your SIM card is LTE compatible.
I had to adjust the APN on my phone when I first got it as the one it autodetected wasnt correct. Try that out.
Hi so i just got a z1c and this happened to me. I could send and get text/calls even get notifications and updates. I called sony and t-mobile, nether could help me. Then i found a option under "more" in settings to update "Internet settings" find your server and hit ok. Try it out, i hope this helps.
In my case I needed to contact my carrier to enable 4G. Tried it?
Not sent by me.
settings.>>other>>>internet settings>>>download internet and mms settings...
this should do the trick...
Inconsistent Connection
I got my Z1C a few days ago and updated it to Lollipop yesterday. Ever since the update, the phone has been dropping data connection. I don't know what's the initial cause yet but as it stands, in order to get it working again I have to take out the SIM and reinsert it multiple times. I'm watching it carefully tho because it seems to happen whenever I start Candy Crush. Is there anybody else having this experience?