Hello! every time I try to download the 4.4.2 update on my phone there just pops up a message that says that the download has been interrupted. When I connect it to Kies it tells me that my 4.3 version is up to date.
Does anybody have a I747UCUFNE4 file that is flashable through Odin? I'm not rooted, just running stock bootloader and rom.
Thanks!
'PD: I found that people had the same problem with the S4 but I don't know if the same solutions apply
I'm in the exact same boat as you. I can't quite figure out why OTA nor Kies will work. I've also got 4.3 on my phone. I was actually about to post this up because I waited several days in hopes that something would fix itself, but got nothing. I've changed the date out to July 4th (Trying every day prior), trying to get it to recognize that there is an update, and still can't get it to update. I've done everything that I can aside from resetting my phone, which I don't want to do. I even fresh installed Kies on two computers and both won't see KitKat and both won't let me "initialize and check for firmware update," saying that the SGH-i747 cannot initialize.
Prior to KitKat, it would just say my system firmware was up-to-date, not this interrupted junk. That right there tells me it is seeing it, but it won't even attempt to grab it.
My phone is also complete stock and not rooted.
I wanted to bump this. Anyone have any ideas what's going on with our phones?
Have you tried downloading the ota and manually flashing? Its in this thread: http://forum.xda-developers.com/showthread.php?t=2788012
maybe
DocHoliday77 said:
Have you tried downloading the ota and manually flashing? Its in this thread: http://forum.xda-developers.com/showthread.php?t=2788012
Click to expand...
Click to collapse
Is it that simple? I just flash it in through odin? Sorry but this is my main phone and I read people have had a lot of problems with the 4.3 version when they use Odin.
Tony90mr said:
Is it that simple? I just flash it in through odin? Sorry but this is my main phone and I read people have had a lot of problems with the 4.3 version when they use Odin.
Click to expand...
Click to collapse
I'm with Tony here. This is my main phone so I'm not looking to break anything, let alone completely wipe my phone with a manual install like that. Not at this time, anyway. I've thought about it, but am shying away from that for now.
data
NAiLs00 said:
I'm with Tony here. This is my main phone so I'm not looking to break anything, let alone completely wipe my phone with a manual install like that. Not at this time, anyway. I've thought about it, but am shying away from that for now.
Click to expand...
Click to collapse
I dont mind losing data by manual installing, but ai need to know it is safex
Tony90mr said:
I dont mind losing data by manual installing, but ai need to know it is safex
Click to expand...
Click to collapse
If I get some free time today, I'm going to contact AT&T to see if something is whacked on my account or if I need a new SIM. I swear that my original Galaxy had this same problem and they fixed something. I'll let you know what they have to say.
Also, so long as you follow instructions to the T, it is safe. I am not one to jump on something immediately, so I like to read about people's problems for a couple days. This one seems to be going along well. I put Cyanogenmod 7 on my original Galaxy S without a hitch, and the process has since been simplified big time!
Well, I called and spoke with someone and AT&T has the ability to push updates manually if your phone isn't taking it. While she was waiting for the program to open, she was reading over the change log to see what all changed. She couldn't get her program to open, so she went to seek help. Unfortunately she came back and informed me that Kitkat isn't available yet, per a phone engineer. I let her know about many people receiving it already and pointed her to the S3 details on their website that says it's upgradeable to 4.4. I also showed her this:
http://www.samsung.com/us/support/S...?faq_id=FAQ00047464&fm_seq=51509&preview=true
She is going to speak with some other folks and call me back in an hour. Fingers crossed!
Tony90mr said:
I dont mind losing data by manual installing, but ai need to know it is safex
Click to expand...
Click to collapse
Youre best bet if you are unsure about any of it would be to use enewman17's thread in General for updating. Most have had success with it and you'll probably find it has the most detailed steps for how to do it.
NAiLs00 said:
Well, I called and spoke with someone and AT&T has the ability to push updates manually if your phone isn't taking it. While she was waiting for the program to open, she was reading over the change log to see what all changed. She couldn't get her program to open, so she went to seek help. Unfortunately she came back and informed me that Kitkat isn't available yet, per a phone engineer. I let her know about many people receiving it already and pointed her to the S3 details on their website that says it's upgradeable to 4.4. I also showed her this:
http://www.samsung.com/us/support/S...?faq_id=FAQ00047464&fm_seq=51509&preview=true
She is going to speak with some other folks and call me back in an hour. Fingers crossed!
Click to expand...
Click to collapse
Alright... The rep called me back to let me know what's up! Apparently AT&T is having problems pushing the update at this time and has no ETA when they'll have their end resolved. She suggested I go to Best Buy and have them update my phone through Samsung Experience. The store closest to me has Samsung Experience, so I'll stop there after work and update you. If you happen to try it out yourself before I reply, let me know how it goes!
Now whether AT&T is blowing smoke in my face on both the update problems and Best Buy thing... I have no clue.
NAiLs00 said:
Alright... The rep called me back to let me know what's up! Apparently AT&T is having problems pushing the update at this time and has no ETA when they'll have their end resolved. She suggested I go to Best Buy and have them update my phone through Samsung Experience. The store closest to me has Samsung Experience, so I'll stop there after work and update you. If you happen to try it out yourself before I reply, let me know how it goes!
Now whether AT&T is blowing smoke in my face on both the update problems and Best Buy thing... I have no clue.
Click to expand...
Click to collapse
Well, Best Buy does indeed have the Samsung Experience dude present at two locations by me. One location said they didn't know what I was talking about and to wait for AT&T to have the update available. The other location the dude immediately knew what I was talking about and proceeded to update my phone.
They use a software called Smart to do this and it said there was an update for my phone. It took about 5-8 minutes and I was done. Unfortunately the Smart software wasn't so smart, because it just reflashed 4.3 onto my phone. I also attempted to do a manual check and it said "Software Update Interrupted." He proceeded to check again to see if the update was available and this time Smart was saying my phone was up-to-date. Hmph! The Samsung rep said he'd give me a call tomorrow and let me know why their Smart software didn't have 4.4.2 available, even though it should. He wasn't sure if it would just take another week before they got it, but he would get some clarification.
So much for that one.
I have been having the same problem. Everyone else seems to have gotten the update on their SIII's, but me. I feel left out of the KitKat club. Hah! Even my boyfriend has gotten it and we're on the same plan. I tried going through Kies, but it keeps saying that it doesn't support my phone. I even tried manually putting in the model number and S/N through Kies, but that just wants me to update it back to 4.1, which doesn't even make sense. I also tried changing the date on my phone to a future one, but that just made the wait time longer. It keeps saying my phone is up to date and it even says so on Kies. I don't understand...
I hate kies. ....lol!
There are two threads in General which will help you to update manually.
DocHoliday77 said:
I hate kies. ....lol!
There are two threads in General which will help you to update manually.
Click to expand...
Click to collapse
It was the only suggestion I was given on the AT&T community forums, I thought to at least try it. More of a headache than anything else. Hah!
The only problem is that I don't want to root my phone, like I have done with some of my old phones in the past, since this one is still under contract.
Try this thread then.
http://forum.xda-developers.com/showthread.php?t=2788012
Well, I stopped at Best Buy again today to see if they had 4.4.2 available and sure enough, they do. He told me the update came in yesterday. I had him update my phone and I'm happy to say I have KitKat on my SGH-I747.
Everything seems MUCH smoother. Bluetooth actually works and connects on its own (instantly, too), WiFi actually seems to be working instead of saying my connection is unstable, and the phone is overall swifter at tasks like it was prior to 4.3. There is also no annoying lock screen delay like 4.3 introduced for me. So overall, I'm VERY happy with 4.4.2. :good:
:victory:
... now to see if my battery life improves!
NAiLs00 said:
Well, I stopped at Best Buy again today to see if they had 4.4.2 available and sure enough, they do. He told me the update came in yesterday. I had him update my phone and I'm happy to say I have KitKat on my SGH-I747.
Everything seems MUCH smoother. Bluetooth actually works and connects on its own (instantly, too), WiFi actually seems to be working instead of saying my connection is unstable, and the phone is overall swifter at tasks like it was prior to 4.3. There is also no annoying lock screen delay like 4.3 introduced for me. So overall, I'm VERY happy with 4.4.2. :good:
:victory:
... now to see if my battery life improves!
Click to expand...
Click to collapse
Hi,
I am now living outside US and I have an UNLOCKED S3 i747 and I wanted to update my 4.3 to Kitkat 4.4. Unfortunately, AT&T dont push 4.4 update if you dont have an active AT&T account. Is there a quick and safe way to update without going through AT&T servers?
icewebber said:
Hi,
I am now living outside US and I have an UNLOCKED S3 i747 and I wanted to update my 4.3 to Kitkat 4.4. Unfortunately, AT&T dont push 4.4 update if you dont have an active AT&T account. Is there a quick and safe way to update without going through AT&T servers?
Click to expand...
Click to collapse
Already answered this in a different thread. Check the General section.
Related
not sure where to begin, i suppose by listing my phone specs after root--
using the galaxy s2, (epic 4g touch) using kernal 2.6.35-8lostkernelexp+, build number starburst 11.13.11 v1.9.8r and running nothing but the honey theme.
i rooted the phone about a week ago and until today, everything seemed to work fine, then suddenly, i was unable to send pictures via text. not a real big issue, but i travel alot and sending pics back home by messages i a big deal for me. i thought it was just somethin with the phone, and after rebooting and rebooting to see if it would correct, it did not. however, normal text's would go through, just not any pics. i could send and receive normal words with no issues.
then just today, i totally lost internet connection--although the 3g is lit up on top, and i have 4 full bars of signal, i cannot surf, all i get is "unable to display webpage". since im at home, i turned on the wifi option and connected through the router in my house, and all worked fine-- i got online, send pic texts, etc...but when i turned wifi off, nothing.
now, back when i rooted the phone, i still kept getting the annoying "system update" messages that the phone normally does, forcing me to install whatever update the phone grabs. to prevent that, i did the steps on this site which was here--
http://forum.xda-developers.com/showthread.php?t=1388778&highlight=freeze+ota
and disabled my update notifications. well, back to the beginning--now i have no internet at all and god only knows what else is wrong that i have yet to discover.
only thing i can think of at this point, is to unroot the phone , return it to the way it was and see how it goes but i dont want to do that--
any ideas?
yes im a noob said:
not sure where to begin, i suppose by listing my phone specs after root--
using the galaxy s2, (epic 4g touch) using kernal 2.6.35-8lostkernelexp+, build number starburst 11.13.11 v1.9.8r and running nothing but the honey theme.
until today, everything seemed to work fine, then suddenly, i was unable to send pictures via text. not a real big issue, but i travel alot and sending pics back home by messages i a big deal for me. however, normal text's would go through, just not any pics. i could send and receive normal words with no issues.
then, totally lost internet connection--although the 3g is lit up on top, and i have 4 full bars of signal, i cannot surf, all i get is "unable to display webpage". since im at home, i turned on the wifi option and connected through the router in my house, and all worked fine-- i got online, send pic texts, etc...but when i turned wifi off, nothing.
now, back when i rooted the phone, i still kept getting the annoying "system update" messages that the phone normally does, forcing me to install whatever update the phone grabs. to prevent that, i did the steps on this site which was here--
http://forum.xda-developers.com/showthread.php?t=1388778&highlight=freeze+ota
and disabled my update notifications. well, back to the beginning--now i have no internet at all and god only knows what else is wrong that i have yet to discover.
only thing i can think of at this point, is to unroot the phone , return it to the way it was and see how it goes but i dont want to do that--
any ideas?
Click to expand...
Click to collapse
Why not nandroid a backup of your current setup and then do a full factory reset wipe and ODIN over a stock rom and see if that fixes it...if it does then there is no reason to bring a perfectly good phone back.
Diagnostic process bro, get on it.
However if that doesn't yield any results? Might be bad hardware (which I doubt) and probably not your fault.
EDIT: You haven't changed your PRL by chance, have you? Sometimes on 11115 or 00001 I get intermittent MMS function...and a few times, legit PRL or not, my wifi/4g have just stopped working. A wipe and stock-restore took care of that every time...though that was a week or two after the phone came out and we didn't have nearly as many tools and options as we do now.
Also, are you sure that you haven't somehow disabled 3G or put it into airplane mode? As insulting as that sounds I have to ask....
...sometimes even the brightest of us forget to plug things in.
Odin restore would be the first step.
I would try ##72786# in the dialer then entering your msl. After that just just hut yes then let your phone do its thing and reboot and reactivate. Just remember to cancel it during the firmware check.
It burns when I tapatalk...
Beejis said:
I would try ##72786# in the dialer then entering your msl. After that just just hut yes then let your phone do its thing and reboot and reactivate. Just remember to cancel it during the firmware check.
It burns when I tapatalk...
Click to expand...
Click to collapse
Good call...or even just trying to refresh your profile under 'updates' would be the easiest place to start...
The mms issues are likely a limitation of the ROM you are running (I haven't run Starburst in a couple of months so you'll have to ask about that in the ROM thread.) Easily resolved by using a third party app for mms if it is an important feature for you.
As far as the rest, the code provided by beejis is the reprovisioning code, also called a hands free reset and there is a bit more to the process than he stated (at least for a noob.) Hit the toolkit link in my signature and you'll find step by step instructions.
If that doesn't work, starting fresh is an incredibly simple process.
Also, posting the exact same question in two different forums is breaking a Cardinal rule, so you probably want to refrain from that, it won't win you many friends.
Sent from my SPH-D710 using xda premium
Beejis said:
I would try ##72786# in the dialer then entering your msl. After that just just hut yes then let your phone do its thing and reboot and reactivate. Just remember to cancel it during the firmware check.
It burns when I tapatalk...
Click to expand...
Click to collapse
yes i tried that, after the phone reboots, it says uptop "device not activated" and nothiing....i have to manually go into settings/about phone/system update and do it from there and even then, after a few secs, i get an error message saying unable to complete...
daneurysm said:
Good call...or even just trying to refresh your profile under 'updates' would be the easiest place to start...
Click to expand...
Click to collapse
yes, tried that to.....get nothing but "error cannot complete" messages. all i can do now is make calls
If you have titanium backup, go into that app then click backup/restore at the top. Find system updates and click on it to see if it's frozen, if it is defrost it. Then try my steps again. Other than that I'd try to Odin a stock ROM.
It burns when I tapatalk...
daneurysm said:
Good call...or even just trying to refresh your profile under 'updates' would be the easiest place to start...
Click to expand...
Click to collapse
ok thanks, i went back to odin stock rom, did it from qbking77's post and the phone is back on stock...however............still no internet/data!!
i did do the ##number thing, the phone rebooted but notihng happened--i thought it was supposed to auto activate or something. so i went into settings/about phone/update profile....it scanned and after a few mins, i still get the error message "update could not be completed, if problem persists contact sprint customer support"
so im back on factory rom, but nothings changed---im where i was before--no data/internet....
before installing a different rom and such, i figure ill stop here and see what other suggestions may come about....sooooo, what next?
Take your phone in to a sprint store, an exchange may be in your future.
Just_s said:
Also, posting the exact same question in two different forums is breaking a Cardinal rule, so you probably want to refrain from that, it won't win you many friends.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
yes indeed, sorry about that. when i made the post here, i originally couldnt find it and thought it was auto deleted somehow because i had checked "is this a question" button at the bottom, so i went into the q/a section and made the post there...
didnt mean to do it twice
phatmanxxl said:
Take your phone in to a sprint store, an exchange may be in your future.
Click to expand...
Click to collapse
gee i hope not... i got the phone dec 14th, cant imagine having probs this early....
what if i did a total wipe, factory reset? i know ill loose everything on the phone, and now that its not rooted any longer, i have no way to back up anything (or at least not that i know of)
just hoping theres a better fix than a return/ factory reset
Now that you are stock, call sprint tell them your issue (only tell then internet doesn't work) and they'll do stuff on their end to trouble shoot it. Hopefully that will fix it.
It burns when I tapatalk...
I would try this. This will reset you back to exactly the way you got the phone. If you are still having problems then you will have to take it back to Sprint.
http://www.youtube.com/watch?v=_vmEmheJnyg
cds0699 said:
I would try this. This will reset you back to exactly the way you got the phone. If you are still having problems then you will have to take it back to Sprint.
http://www.youtube.com/watch?v=_vmEmheJnyg
Click to expand...
Click to collapse
thanks. thats exactly what i did before you made this reply hehe...
as before, still no data/internet
yes im a noob said:
thanks. thats exactly what i did before you made this reply hehe...
as before, still no data/internet
Click to expand...
Click to collapse
That sucks, I'd recommend taking the phone to Sprint/where you bought it, and get it replaced/fixed. Good news is you're now back on stock so they won't really look into rooting as a problem. I always put phones back to stock before I take it in for a claim.
cds0699 said:
That sucks, I'd recommend taking the phone to Sprint/where you bought it, and get it replaced/fixed. Good news is you're now back on stock so they won't really look into rooting as a problem. I always put phones back to stock before I take it in for a claim.
Click to expand...
Click to collapse
yea, dunno...
i did call sprint per Beejis reply here just above yours. after going through a ton of crap that i did yesterday and all today, the ## number crap, they tell me there's a nationwide outage. now i find that hard to believe since both my other phones in the house, wife/kid work just fine and they have data/internet and other ppl i know have no problems....i told the tech person that it just must be my phone only cuz everyone else's seems to work.
she did give me an outage number, maybe someone on here can verify it -- 8622911 so who the heck knows. what i do know is, i sure spent a heck of alota time on here, resetting my phone, unrooting, blahh blahh just to find out there's an outage which i doubt in the first place ...
we'll see,,,,,
If you are now stock/rooted, sounds like you need to use sfhubs auto root script to go back to stock recovery (overwrite your custom recovery) unroot, and take it back to Sprint.
DataHawg said:
If you are now stock/rooted, sounds like you need to use sfhubs auto root script to go back to stock recovery (overwrite your custom recovery) unroot, and take it back to Sprint.
Click to expand...
Click to collapse
its just stock odin at this point, as if it came from the store.
also, still no data/internet as of this morning. dont know why sprint
is telling me this bs story of an outage, and even if so, i find it way hard to beleive its a 4 day outage
but yes, looks like im headed back to the store-- i got it at best buy, have insurance and all that, but ill wait till tomorrow or something just in case this phantom outage corrects itself
by the way, where do i find this sfhubs root your talking about?
oh one other thing i discovered today also, now gps dont work either, no location, no search no nothing and it is turned on......... sigh
Literally every time i check for software updates i get
"Communication failed"
The server is currently unavailable.
Your device will automatically check for an update within the next 48 hours.
Then if i check again it says device is up to date, you can check for updates again in XXhours. If i go into application manager -> AT&T Software Update and clear data, i can check for updates again but i get the same communication failed. I also tried clearing data and rebooting phone, and it still wont check.
And i can't get Samsung Kies running on my windows 7 pc for some reason, so i can't get updates from there either.
Is anyone else on AT&T experiencing these problems? Any fix for this? I really want that update that adds brightness control to the notification menu.
jefferson9 said:
I really want that update that adds brightness control to the notification menu.
Click to expand...
Click to collapse
I did not update, but hearing that update would disable local search, add new modem. Nothing about Brightness control
There is no brightness control on ATT update. I was having the same problem you were and exchanged the phone. There is no fix as far as I know for the error you are getting. It is a common issue. Search the annoyances (bugs) thread.
I don't know if the OTA update resolves your issue because they day after I exchanged mine the update came out.
Sent from my SAMSUNG-SGH-I717 using xda premium
I also haven't been able to get the OTA update. I assumed it was because I rooted and the device is listed as 'modified'. Is the update worth it?
It is in my opinion, and my usage habbits, for the WiFi stability increase that is gained.
Universal search is stripped (searches conducted on phone do not include on device results, ie contacts).
In other words, if you use the Google search by long pressing your menu button the results from your search will only be pulled from the internet.
I rarely use the search built in, so it hardly mattered to me.
Check out the developer forum for ways around the universal strip if you are rooted and want to update.
Sent from my SAMSUNG-SGH-I747 using xda premium
Well i reseated the SIM card, and removed the little blue tape from the sd slot and the SIM slot, rebooted and still not working.
I wanted to avoid rooting, since the stock software runs so smoothly and i liked being on the latest at&t software. I guess since i can't get OTA updates now theres no reason not to root.
Will this issue be fixed eventually? Or would i be better off exchanging phones while i can?
I'd exchange it. If you have faulty hardware then rooting won't do anything for you.
Peace of mind, if anything, that if you decide to root your phone is functioning as it should from the start.
Others will argue it's software issues.
But, whatever the cause, none of us paid to have a 90% functioning phone from the factory. Go get what you paid for is my take on it.
Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
the1stSecond said:
I'd exchange it. If you have faulty hardware then rooting won't do anything for you.
Peace of mind, if anything, that if you decide to root your phone is functioning as it should from the start.
Others will argue it's software issues.
But, whatever the cause, none of us paid to have a 90% functioning phone from the factory. Go get what you paid for is my take on it.
Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Well speaking as a software engineer, i'm almost certain its a software issue, most likely with at&t's software update app, or on their servers. Mabey reinstalling the at&t software update application will help?
It sounds reasonable to me. Maybe try the method for No trip flash counter in devoplment? You would be upgrading to the newest firmware and have root and not trip the flash counter. You would still be able to check for ota updates (although should just return the status of your software is up to date since it is a totally stock ROM just with root injected). I imagine that would reinstall the software update service. Although with your knowledge you are way over my head. And whether or not when updating ROMs if that application is reinstalled is something I can't answer.
Maybe just try this first:
Settings> Application Manager> All> AT&T Software Update> Clear Data> Confirm
Power off Phone
Remove battery for at least thirty seconds.
Reinstall battery and power on device.
Try again after device boots up.
Sent from my SAMSUNG-SGH-I747 using xda premium
I've been having this same problem
I was thinking that its because of AT&T's controlled release of the OTA.
Its been so long since the release, that I can't imagine that's still true. I also agree that its probably a software thing. I have a number of the bloat apps disabled and also wonder if one or more of those would interfere with such a thing.
I'd love to hear about a resolution.
k3y0n4 said:
I've been having this same problem
I was thinking that its because of AT&T's controlled release of the OTA.
Its been so long since the release, that I can't imagine that's still true. I also agree that its probably a software thing. I have a number of the bloat apps disabled and also wonder if one or more of those would interfere with such a thing.
I'd love to hear about a resolution.
Click to expand...
Click to collapse
That's an interesting theory, I've disabled some boatware too. Have you tried enabling them? I'm going to try that now.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
So, if it's a software issue why is it two identical devices running the same software from the factory yield different results? I.e. my first device would do exactly as your original post outlines, then my replacement device had no issue checking for updates (same stock software, same device form factor).
If you search there are a lot of examples of complaints of this exact issue.
I am also very interested in this because even though there are many complaints out there, the only answers seem to be;
1) who cares this is xda and we update through Odin/cwm etc...
2) replace it.
Good luck, I hope you guys find an answer.
Sent from my SAMSUNG-SGH-I747 using xda premium
jefferson9 said:
That's an interesting theory, I've disabled some boatware too. Have you tried enabling them? I'm going to try that now.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I haven't tried enabling everything. I've tried enabling 'Samsung Push' which seemed like the likely starting point. I've been trying to do some debug on some battery drain things, so I've been hesitant to change too much at once. Also, I can basically only check every 24 hours so its slow going.
As far as the hardware issue, it just doesn't make too much sense that a hardware issue would be causing a problem because the software update would presumably be using the same hardware as the rest of the working smartphone functions. I think the explanation to one device updating and one not is more likely a server device id filtering or a user changing more than 'just the new hardware'.
Its neither here nor there though. Everyone will have there hair brained theories. Why don't we start asking what features will be on the next iphone. Seriously though, apple has to add a removable battery right? (I'm just kidding, please don't spam a million responses about how that will or will not ever happen.)
k3y0n4 said:
I haven't tried enabling everything. I've tried enabling 'Samsung Push' which seemed like the likely starting point. I've been trying to do some debug on some battery drain things, so I've been hesitant to change too much at once. Also, I can basically only check every 24 hours so its slow going.
As far as the hardware issue, it just doesn't make too much sense that a hardware issue would be causing a problem because the software update would presumably be using the same hardware as the rest of the working smartphone functions. I think the explanation to one device updating and one not is more likely a server device id filtering or a user changing more than 'just the new hardware'.
Its neither here nor there though. Everyone will have there hair brained theories. Why don't we start asking what features will be on the next iphone. Seriously though, apple has to add a removable battery right? (I'm just kidding, please don't spam a million responses about how that will or will not ever happen.)
Click to expand...
Click to collapse
You can bypass the wait time between checks by going into application managment -> at&t software update and clearing data. Then you can try to update again.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I've had similar issues checking for updates. i gave up and pulled the first update with the USALG1 rom posted in the development forum sticky. I too have several apps disabled (actually moved out of the system/app dir) and was wondering if that possibly caused issues. I never did try updating through kies though.
My kies wont even run on my windows 7 64 bit. There seems to be alot of people having problems with kies on win7 64 bit, nothing from samsung either. So theres really no way for me to get updates
This is How I Got My Phone to Update
I should add that this was my 2nd galaxy s3 to not update. I did a factory reset hoping it would fix the issue. It didn't. I called att customer care for help b/c I was thinking maybe they just set up my account incorrectly when I first got the phone. Nothing else really makes sense. They said they couldn't help and take it to the store. I took it to an att store, and they said they don't actually do any software troubleshooting, so they just exchanged it for a new one. I tried doing the update there, it failed, so I took it home, and I force closed all the update apps, cleared all their data, and it worked as soon as I hit update. If force closing and clearing the data from the att and samsung update apps doesn't help, There may be nothing else you can do except take it in to an att shop.
AndroidLonghorn said:
I should add that this was my 2nd galaxy s3 to not update. I did a factory reset hoping it would fix the issue. It didn't. I called att customer care for help b/c I was thinking maybe they just set up my account incorrectly when I first got the phone. Nothing else really makes sense. They said they couldn't help and take it to the store. I took it to an att store, and they said they don't actually do any software troubleshooting, so they just exchanged it for a new one. I tried doing the update there, it failed, so I took it home, and I force closed all the update apps, cleared all their data, and it worked as soon as I hit update. If force closing and clearing the data from the att and samsung update apps doesn't help, There may be nothing else you can do except take it in to an att shop.
Click to expand...
Click to collapse
When you got it to work, exactly what apps did you force close and clear data? Just AT&T software update? Any others?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I force closed the At&T Software Update app and I think the Samsung Push Service. It is really the AT&T software update app that finally started downloading immediately after trying it again.
So I finally attempted the Keis connection and it worked immediately. I don't know what other problems people are having, but when I installed it on my Win7 x64 machine I had the S3 connected. After I ran the software for the first time it mentioned an update and proceeded to update it. Keep fighting the good fight jefferson9.
Hey guys, I'm new here, so this thread is probably on here somewhere, but oh well. I can't update my S3 OTA or through Kies. I know there is an update, as my friend got it fine on his yesterday (it's the one with the brightness slider in notification center). On OTA, it says communication failed every single time, then says up to date. I have tried clearing data and all that as well. And in Kies, it also says I have the latest firmware, even though I know I don't. Any ideas? I really don't want this happening when Jelly Bean comes out. Oh yeah, I'm not rooted or anything by the way, I'm still on stock for now.
I have the same exact issue. I think it has something to do with ATT and the phone not being set up right in their system. Did you by chance have an iPhone before your S3 and use the same Sim card?
Mine wouldn't find the ota on the phone. I searched around here and found a thread someone had started that has instructions on how to download the flashable zip and install it via CWM. Worked like a champ. If you are rooted this is the way you'll want to go
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Yes I did come from an iPhone. And I am planning to root soon so I might have to try that.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Hey do you mind giving me instructions on how to do that? And is there a safe way to root my phone on a Mac? And last of all, can I still get updates such as Jelly Bean on a rooted GS3 without losing root without messing anything up? Sorry I'm coming from iPhones and jailbreaking so I'm not familiar with all this.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Vanillamarble said:
Hey do you mind giving me instructions on how to do that? And is there a safe way to root my phone on a Mac? And last of all, can I still get updates such as Jelly Bean on a rooted GS3 without losing root without messing anything up? Sorry I'm coming from iPhones and jailbreaking so I'm not familiar with all this.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I've always recommended returning whatever device you have back to 100% stock (as it was out of the box) before taking any official updates. I've heard ppl say they can take them just fine while still rooted - but they lose root. Sometimes you can simply re-root, sometimes you have to wait for a new exploit to be discovered before you can root again. In light of this, I always wait a week (sometimes less) after a new OTA (Over The Air) update is released, just to be sure I can regain root immediately. Welcome to the wonderful world of Android OS!!!
[edit] to answer your post about not being able to take the last OTA update. Have you tried a factory reset? Through Android Recovery? You will lose personal settings and contacts if you dont back them up. But, it may solve your update issue. Another thing I know, that a lot of ppl do is - as soon as you buy a new device, such as the awesome Galaxy S III, is to immediately do the factory reset. (Who knows how many employees have goofed around with the new toys they just got in stock)
I had the same problem with not being able to get the OTA update on my S3. Turns out it was a bad sim. As soon as I got a new sim from AT&T everything worked fine. Wish I would have done that first cause I spent hours on the phone with AT&T and Samsung trying to fix the problem. Good luck. Hope that works for you.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Same issue here. Just spent a couple hours this Saturday at an AT&T store - end result is that they are swapping it out under the manufacture 1 year warranty.
Sim replacement did not fix it for me.
Tech support over the the stores land line says that the option to push OTA to phone is greyed out and not selectable with my account.
They are sending me a new phone so we'll see.
G-Man. said:
I've always recommended returning whatever device you have back to 100% stock (as it was out of the box) before taking any official updates. I've heard ppl say they can take them just fine while still rooted - but they lose root. Sometimes you can simply re-root, sometimes you have to wait for a new exploit to be discovered before you can root again. In light of this, I always wait a week (sometimes less) after a new OTA (Over The Air) update is released, just to be sure I can regain root immediately. Welcome to the wonderful world of Android OS!!!
[edit] to answer your post about not being able to take the last OTA update. Have you tried a factory reset? Through Android Recovery? You will lose personal settings and contacts if you dont back them up. But, it may solve your update issue. Another thing I know, that a lot of ppl do is - as soon as you buy a new device, such as the awesome Galaxy S III, is to immediately do the factory reset. (Who knows how many employees have goofed around with the new toys they just got in stock)
Click to expand...
Click to collapse
Read through the thread guys - there are other answers given besides just swapping the sim card...
Ok I'm going to try a factory reset. Wish me luck guys.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Just did a factory reset, and it didn't help at all. Now I've got to get everything back on my phone. Coming from iPhone, I will say that Apple has a heck of a lot better backup system. I do 0refer my GS3 though. Ok so any suggestions now?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
you've tried to update over cell network AND WiFi... correct? same error each time?
I'm not sure what else to suggest except trying a new sim card like someone else suggested... beyond that, a replacement device. Sorry man, wish I could be more useful...
[edit] The only other thing I can think to try would be to completely remove all your current USB Drivers for Samsung from your PC and reboot the PC, then re-install the USB Drivers, and try Kies again. If it still doesn't work, try a different PC.
Well I'm going to try a different computer, and if that doesn't work, I'm going to an AT&T store. Thanks for all the help guys.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Hello all,
I only recently updated to the Galaxy S3 on AT&T and noticed that Wifi is practically useless.
It constantly loses connection. An app may download 30% or 50% of 70%, and then stop. Eventually it will connect again and then finish the download.
Maybe I can see a few webpages, and then it I get page not available notice.
I have read that an update fixed this problem, but I don't know if it is true.
Please let me know if there is a software update for this problem.
I only have a couple of days left to return the phone, and if I can't use wifi I may do so.
My phone information is below:
Model Number Samsung SGH-i747
Android Version 4.0.4
Baseband version I747UCLEM
Kernel version 3.0.8-599060-user
[email protected] #1
SMP PREEMPT Tue May 22 02:16:30 KST 2012
Build number
IMM76D.I747UCALEM
Thanks,
rblancrt
I have seen versions from July? which are I747UCLH9 and read that this update fixed wifi problems.
If this is true how do I update to this version now.
I have not rooted this phone, but have no problem doing so. However I would like to keep it unrooted as I may have to return it soon.
Of course when I check for updates from the phone it says that there are none available.
Help!
try using kies to update your phone. also try dialing *#0011#, pressing menu, selecting wifi, and turning 'wifi powersaving mode' to off
also fyi this goes in q&a report your post and categorize it as maintenance and say it's in the wrong section.
sent from my I747
How to use Kies
cehf said:
try using kies to update your phone. also try dialing *#0011#, pressing menu, selecting wifi, and turning 'wifi powersaving mode' to off
also fyi this goes in q&a report your post and categorize it as maintenance and say it's in the wrong section.
sent from my I747
Click to expand...
Click to collapse
I'm not sure how to use Kies, or how to report my post
rblancrt said:
I'm not sure how to use Kies, or how to report my post
Click to expand...
Click to collapse
Hello! You're actually using an older firmware version. You should be on 4.1.1. Keis is pretty simple you just need to download, install, then plug your phone in and it should do the rest for you. If you've ever used an iphone or Ipod it works pretty much the same as Itunes (as far as updating your phone). The Samsung website is: http://www.samsung.com/us/kies/ About half way down the page you'll see the download links. Update to 4.1.1 and see if you're still having the issues.
Hope this helps.
Tremulant1 said:
Hello! You're actually using an older firmware version. You should be on 4.1.1. Keis is pretty simple you just need to download, install, then plug your phone in and it should do the rest for you. If you've ever used an iphone or Ipod it works pretty much the same as Itunes (as far as updating your phone). The Samsung website is: http://www.samsung.com/us/kies/ About half way down the page you'll see the download links. Update to 4.1.1 and see if you're still having the issues.
Hope this helps.
Click to expand...
Click to collapse
Thanks, I did download Keis and got it to recognize my phone but had to charge it again, so haven't done the update yet.
Thanks for the replies
As was said, upgrade the software first. Then try disabling power saving. Uncheck avoid poor connections if you have such a setting. If nothing works try checking your router's conf if you have access to it, or install WiFix if you're experiencing region-related issues. Good luck.
Thanks... Will try the upgrade tomorrow. I went to att store. They were very good at ignoring or talking about something else when I asked about updates. I would never have gotten anywhere with them.
I have a Samsung vibrant and have flashed many roms and themes and know where to go for knowledgeable assistance..... HERE.
Will post my results tomorrow.
Thanks again
Sent from my SGH-T959 using xda app-developers app
Still have Wifi Problem
rblancrt said:
Thanks... Will try the upgrade tomorrow. I went to att store. They were very good at ignoring or talking about something else when I asked about updates. I would never have gotten anywhere with them.
I have a Samsung vibrant and have flashed many roms and themes and know where to go for knowledgeable assistance..... HERE.
Will post my results tomorrow.
Thanks again
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
Did the firmware upgrade. Unfortunately still have a problem with wifi. Most of the time can't even make it through "Speed Test" app.
Tried turning Wifi power save off.
Not sure what else to do
Thanks anyway. As usual a problem with Samsung phone. Last time GPS, this time Wifi.
So silly
rblancrt said:
Did the firmware upgrade. Unfortunately still have a problem with wifi. Most of the time can't even make it through "Speed Test" app.
Tried turning Wifi power save off.
Not sure what else to do
Thanks anyway. As usual a problem with Samsung phone. Last time GPS, this time Wifi.
So silly
Click to expand...
Click to collapse
Never had an issue with a Samsung phone (except unforgivable GPS on OG Galaxy S)
Do you want to root the phone or are you staying stock for now ?
Root or stay stock?
hednik said:
Never had an issue with a Samsung phone (except unforgivable GPS on OG Galaxy S)
Do you want to root the phone or are you staying stock for now ?
Click to expand...
Click to collapse
If I keep it I'm sure I will root it. I actually had it rooted about a week ago and then went back to stock thinking I might have to return it.
If you have any suggestions that require root I'm very willing to hear them.
Thanks.
Dude you have the old firmware I suggest you get on Kies and update your phone to the latest firmware which is I747UCDLK3
Seems to be working
rblancrt said:
If I keep it I'm sure I will root it. I actually had it rooted about a week ago and then went back to stock thinking I might have to return it.
If you have any suggestions that require root I'm very willing to hear them.
Thanks.
Click to expand...
Click to collapse
Well I reset my router and WiFi is working finally. Just that I'm afraid to disconnect now but will have to eventually.
Thanks to all who replied
rblancrt said:
Well I reset my router and WiFi is working finally. Just that I'm afraid to disconnect now but will have to eventually.
Click to expand...
Click to collapse
By the way, thanks to all who replied to my question. I did get my firmware updated through KIES because of the info I would here.
When I mentioned any updates at the AT&T store I was pretty much ignored and the subject was changed. Just switched to AT&T recently and so far I have realized that the employees in their store are taught to be very polite, and it seems to get you out of the door without necessarily answering your question or fixing your problem. I guess they figure you will find it difficult to get upset with someone who is polite to you.
I have been there twice now and I hate it. It's like they are talking to you like you are an idiot.
I'm using the Verizon version, vk810 lte, and ever since the last OTA I've been having a pretty unique problem. Well at least from what I've been able to find. Maybe I'm phrasing things the wrong way but the best way I can think to describe my issue is that every now and then my entire system just refreshes, no shut down, no warning, no overall crash. It does not matter what app I'm using at the time or even just being in a system menu or home screen. When in a menu or home screen everything just sort of refreshes as if I just turned the tablet on, if in an app some times it will crash, some times it will just redraw, and other times it will just restart the app as if I just opened it. I have had an error msg pop up ocasionally that google play services has crashed, but not always. I have tried uninstalling apps, a full factory reset both from the menu and from recovery and it just keeps coming back even right from stock. Some times it does it right away and some times a few days apart. It can happen every few minutes or every few hours. The only real pattern I've noticed is that it will always do it twice within no more than 30 seconds or so. I've kept this device stock, no rooting and no roms. There isn't much support out there for the verizon version (and yeah I know why and that verizon is a pain no matter how you look at it) so I haven't tried anything to drastic. I'm not sure if flashing the stock rom will do anything and there isn't an image with the stock recovery out there that I could find so I'm reluctant to try it. Maybe next OTA update will fix this but that's some what of a piss off. I'm still under warranty but with the way Verizon does it now all I'll get is someone's refurb. I've also tried installing different versions of google play services but I run into all sorts of issues with that and I'm not even certain that's where the problem is. Can anyone think of what else I could do?
Tos83 said:
I'm using the Verizon version, vk810 lte
Click to expand...
Click to collapse
First, and I hope you don't take it the wrong way. Please next time make paragraphs every few sentences - it makes it much more readable. As it is, I just skimmed it to get the jist. No offense meant, and I know it sucks to have a malfunctioning device.
It's definitely not the latest (that I'm aware of) official stock ROM's problem. I've been using 23A, which as far as I know is the latest OTA, for a month or so, and I don't have any problem like that.
If I were you I would start back at the complete beginning. Use the one of these three threads for downgrading to the old build of 10B, I think it was, re-root using Stump, and re-upgrade using the KDZ of 23A I provide in one of the other of these three links:
http://forum.xda-developers.com/showthread.php?t=2800857
http://forum.xda-developers.com/showthread.php?t=2797190
http://forum.xda-developers.com/showthread.php?t=2990481
If that doesn't fix it, I would suspect a hardware issue unrelated to the ROM. By the way, if you downgrade to 10B and it still has the same problem, then you know it's the device itself, and you can just go ahead and process it under warranty without upgrading the ROM.
Good luck and let us know what happens!
Long Paragraphs
roirraW "edor" ehT said:
First, and I hope you don't take it the wrong way. Please next time make paragraphs every few sentences - it makes it much more readable. As it is, I just skimmed it to get the jist. No offense meant, and I know it sucks to have a malfunctioning device.
It's definitely not the latest (that I'm aware of) official stock ROM's problem. I've been using 23A, which as far as I know is the latest OTA, for a month or so, and I don't have any problem like that.
If I were you I would start back at the complete beginning. Use the one of these three threads for downgrading to the old build of 10B, I think it was, re-root using Stump, and re-upgrade using the KDZ of 23A I provide in one of the other of these three links:
http://forum.xda-developers.com/showthread.php?t=2800857
http://forum.xda-developers.com/showthread.php?t=2797190
http://forum.xda-developers.com/showthread.php?t=2990481
If that doesn't fix it, I would suspect a hardware issue unrelated to the ROM. By the way, if you downgrade to 10B and it still has the same problem, then you know it's the device itself, and you can just go ahead and process it under warranty without upgrading the ROM.
Good luck and let us know what happens!
Click to expand...
Click to collapse
No offense taken, I haven't posted much and wasn't certain what info to give and what info to leave out, live and learn.
Thanks for the info, it'll be a while before I can try what you suggested as I'll be traveling for a bit and don't want to rush it. But thank you anyway .
Tos83 said:
No offense taken, I haven't posted much and wasn't certain what info to give and what info to leave out, live and learn.
Thanks for the info, it'll be a while before I can try what you suggested as I'll be traveling for a bit and don't want to rush it. But thank you anyway .
Click to expand...
Click to collapse
Cool, you're welcome.
Cheers and be careful.
Sent from my VK810 4G
I've ended up sitting on my tablet and now trying to warranty through verizon. Just no time to work on it. Thank you for the suggestions.
Tos83 said:
I've ended up sitting on my tablet and now trying to warranty through verizon. Just no time to work on it. Thank you for the suggestions.
Click to expand...
Click to collapse
You're welcome, good luck!
Sent from my VK810 4G