Can't update my phone in any way - AT&T, Rogers, Bell, Telus Samsung Galaxy S III

Hey guys, I'm new here, so this thread is probably on here somewhere, but oh well. I can't update my S3 OTA or through Kies. I know there is an update, as my friend got it fine on his yesterday (it's the one with the brightness slider in notification center). On OTA, it says communication failed every single time, then says up to date. I have tried clearing data and all that as well. And in Kies, it also says I have the latest firmware, even though I know I don't. Any ideas? I really don't want this happening when Jelly Bean comes out. Oh yeah, I'm not rooted or anything by the way, I'm still on stock for now.

I have the same exact issue. I think it has something to do with ATT and the phone not being set up right in their system. Did you by chance have an iPhone before your S3 and use the same Sim card?

Mine wouldn't find the ota on the phone. I searched around here and found a thread someone had started that has instructions on how to download the flashable zip and install it via CWM. Worked like a champ. If you are rooted this is the way you'll want to go
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Yes I did come from an iPhone. And I am planning to root soon so I might have to try that.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Hey do you mind giving me instructions on how to do that? And is there a safe way to root my phone on a Mac? And last of all, can I still get updates such as Jelly Bean on a rooted GS3 without losing root without messing anything up? Sorry I'm coming from iPhones and jailbreaking so I'm not familiar with all this.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Vanillamarble said:
Hey do you mind giving me instructions on how to do that? And is there a safe way to root my phone on a Mac? And last of all, can I still get updates such as Jelly Bean on a rooted GS3 without losing root without messing anything up? Sorry I'm coming from iPhones and jailbreaking so I'm not familiar with all this.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I've always recommended returning whatever device you have back to 100% stock (as it was out of the box) before taking any official updates. I've heard ppl say they can take them just fine while still rooted - but they lose root. Sometimes you can simply re-root, sometimes you have to wait for a new exploit to be discovered before you can root again. In light of this, I always wait a week (sometimes less) after a new OTA (Over The Air) update is released, just to be sure I can regain root immediately. Welcome to the wonderful world of Android OS!!!
[edit] to answer your post about not being able to take the last OTA update. Have you tried a factory reset? Through Android Recovery? You will lose personal settings and contacts if you dont back them up. But, it may solve your update issue. Another thing I know, that a lot of ppl do is - as soon as you buy a new device, such as the awesome Galaxy S III, is to immediately do the factory reset. (Who knows how many employees have goofed around with the new toys they just got in stock)

I had the same problem with not being able to get the OTA update on my S3. Turns out it was a bad sim. As soon as I got a new sim from AT&T everything worked fine. Wish I would have done that first cause I spent hours on the phone with AT&T and Samsung trying to fix the problem. Good luck. Hope that works for you.
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Same issue here. Just spent a couple hours this Saturday at an AT&T store - end result is that they are swapping it out under the manufacture 1 year warranty.
Sim replacement did not fix it for me.
Tech support over the the stores land line says that the option to push OTA to phone is greyed out and not selectable with my account.
They are sending me a new phone so we'll see.

G-Man. said:
I've always recommended returning whatever device you have back to 100% stock (as it was out of the box) before taking any official updates. I've heard ppl say they can take them just fine while still rooted - but they lose root. Sometimes you can simply re-root, sometimes you have to wait for a new exploit to be discovered before you can root again. In light of this, I always wait a week (sometimes less) after a new OTA (Over The Air) update is released, just to be sure I can regain root immediately. Welcome to the wonderful world of Android OS!!!
[edit] to answer your post about not being able to take the last OTA update. Have you tried a factory reset? Through Android Recovery? You will lose personal settings and contacts if you dont back them up. But, it may solve your update issue. Another thing I know, that a lot of ppl do is - as soon as you buy a new device, such as the awesome Galaxy S III, is to immediately do the factory reset. (Who knows how many employees have goofed around with the new toys they just got in stock)
Click to expand...
Click to collapse
Read through the thread guys - there are other answers given besides just swapping the sim card...

Ok I'm going to try a factory reset. Wish me luck guys.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Just did a factory reset, and it didn't help at all. Now I've got to get everything back on my phone. Coming from iPhone, I will say that Apple has a heck of a lot better backup system. I do 0refer my GS3 though. Ok so any suggestions now?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

you've tried to update over cell network AND WiFi... correct? same error each time?
I'm not sure what else to suggest except trying a new sim card like someone else suggested... beyond that, a replacement device. Sorry man, wish I could be more useful...
[edit] The only other thing I can think to try would be to completely remove all your current USB Drivers for Samsung from your PC and reboot the PC, then re-install the USB Drivers, and try Kies again. If it still doesn't work, try a different PC.

Well I'm going to try a different computer, and if that doesn't work, I'm going to an AT&T store. Thanks for all the help guys.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Related

Prl

I just was wondering. I am trying to update my prl and it keeps failing. Now do I really need it? And if so how do I go about doing it manually if I can
Sent from my SPH-D700 using XDA App
Search is a wonderful thing.
http://forum.xda-developers.com/showthread.php?t=898628
tcooper85 said:
I just was wondering. I am trying to update my prl and it keeps failing. Now do I really need it? And if so how do I go about doing it manually if I can
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Current PRL has been rolled back to 60676. Error is Sprint originated. If in settings, phone info, status that is your prl then you are fine.
kennyglass123 said:
Current PRL has been rolled back to 60676. Error is Sprint originated. If in settings, phone info, status that is your prl then you are fine.
Click to expand...
Click to collapse
Thank you
Sent from my SPH-D700 using XDA App
I am on 677 so how do I go back.
Sent from my SPH-D700 using XDA App
dito33 said:
I am on 677 so how do I go back.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Like most others you will wake up one morning and it will be on 76, there is a way to do it manually but you need to get your msl. Google update prl manually if you are concerned about. It won't make that much difference unless you travel alot, roam a lot, or you are in one of the areas that had a roaming tower switch.
Rethinking this prl error thing. I Odin'd back to DI18 and tried the PRL update and still no go. Let the OTA update to EC05, no go. Called Sprint and he (of course) had me go through a few different resets and still no go, even got me locked in an activation loop. So somewhere along the way my update ability was broken. Was it something in DK28? Since it broke GPS's and some USB connections. Not sure but luckily with insurance I will be getting a new phone next week to see what works. My g/f's phone has gone mostly the same path as mine but prl updates fine. All phones are not created equal.
It's Sprint's problem. I wish they just would know and admit that. We're stuck at 60676 for now anyway. Manual updates are the way to go if you must. I think folks have been using QPST.
Sprint has basically acknowledged the issue on their support forum. I tried to post the URL but this site wouldn't let me.
Of course, acknowledgement and fixing it are 2 very different things. I don't think they know the root cause particularly at the technician level. They just send you through some resets and then offer to swap your phone.
I wonder if this will be fixed in the next OTA update?
mreed112 said:
Sprint has basically acknowledged the issue on their support forum. I tried to post the URL but this site wouldn't let me.
Of course, acknowledgement and fixing it are 2 very different things. I don't think they know the root cause particularly at the technician level. They just send you through some resets and then offer to swap your phone.
I wonder if this will be fixed in the next OTA update?
Click to expand...
Click to collapse
Hmm...maybe. But why do the new phones work, unless it is something in the first batch of Epics that went out, if so then why does the 2nd phone on my account update fine? If both phones purchased at the same time were not updating then I wouldn't question it, but the fact that 1 does and 1 don't bothers me and makes me feel like something in the rooting process or ROM flashing knocked it out. I have seen the posts on Sprint, but I think it is due to the amount of reports that they have gotten and have no idea what is wrong. Once they get my phone back, they will have another one to work with.
kennyglass123 said:
... something in the rooting process or ROM flashing knocked it out. ...
Click to expand...
Click to collapse
My phone updated fine when I got it in mid Jan 2011. I started getting update errors about a week BEFORE the 2.2 OTA update. I have never rooted and am completely stock. My guess is there is a software glitch on some phones or the servers that is preventing the handshake between the phone and the servers for updating. It could be that Sprint has unknowingly programed their servers for some ESN's not to update. I just hope they find the root cause and fix it.
mreed112 said:
My phone updated fine when I got it in mid Jan 2011. I started getting update errors about a week BEFORE the 2.2 OTA update. I have never rooted and am completely stock. My guess is there is a software glitch on some phones or the servers that is preventing the handshake between the phone and the servers for updating. It could be that Sprint has unknowingly programed their servers for some ESN's not to update. I just hope they find the root cause and fix it.
Click to expand...
Click to collapse
Maybe...certain ESNs? Trying to lock out first Gen Epics? Every theory I come up with gets blown. I imagine both phones on my account are the same gen purchased a week after they came out. I guess I have to let it go and be happy with a new phone next week.
Do you BONSAI?

Can't recieve messages/calls no matter what ROM I use

I'm rooted and have been for a while. I just switched to Team-Nocturnals_Shoooter_RLS3.1.1 rom. I have a problem where sometimes I can't recieve messages on the stock messaging app, I notice this because I have Gingerbread Ghostly constlantly running and that app recieves the message but not the stock messging app. I also don't recieve calls every once in a while.
The first time I ever noticed this was about a month ago when I was running a Going-Green rom but it only happened when i switched to that Rom, never happened before then. So I upgraded my radio to 2.15.00.08.08 because that Rom ran so smoothly on my phone and wanted to keep it. The problem kept happening so i switched to another Rom and it happened on that one as well.
I've switched between different roms probably 5 to 8 times and I still don't recieve messages or calls sometimes and I don't know how to fix it. A while back, user on here was nice and tried helping me out by telling me it could have to do with Google voice, so i completely deactivated Google voice and its still happening.
I would really appreciate any input and info you may have on this and please help if you can. Also can I downgrade my radio? Would that help? Thanks.
What radio version do you have? The newer radios will not allow you to downgrade. But then again, you wouldn't want to downgrade your radio anyway.
When I had this issue it was because Google Voice completely F'ed my phone. My messaging wouldn't work no matter what ROM I flashed. I ended up fixing the phone by accident as I was unrooting it to take it into the store. Here is a link on what I did with mine.
http://forum.xda-developers.com/showpost.php?p=18399552&postcount=2
Follow that process and fully unroot your phone back to bone stock. Once you've got it back to bone stock try sending yourself a message and see if it works. If it does then feel free to unroot once again and reflash whatever ROM you wish. If it still doesnt work then, while unrooted, make sure your phone has accepted all of the OTA updates from Sprint and then update your profile. If it STILL doesnt work then give Sprint tech support a call and ask them what the ## code is to reset your phone's network signal. I wrote it down somewhere from when I tried it on mine but I cannot find that damn piece of paper. If NONE of that works for you then you may have to take it into Sprint. Good news though, it's already fully unrooted so you don't have to worry about the risk of the techs denying you.
Let me know if any of this helps.
I just switched to decks gingerbread rom which is the first time I've gone without sense and I've had no problems so far. Could it have to do with sense?
Sent from my PC36100 using Tapatalk
Doubtful it is sense. What rom were you using before?
I doubt it was Sense because I was having the same problem with an AOSP ROM.
I was using a lot of different sense 3.0/3.5 roms like gruesomewolfs Rom, hybrid beta 8.5, sinister Rom, I've tried almost all.
Sent from my PC36100 using Tapatalk
I'm trying synergy non-godmode for the first time now and will see if I have problems with it. It doesn't make any sense to me at all why I keep having these problems.
Im trying to avoid un-rooting then re-rooting but will do it if that fixes it.
Sent from my PC36100 using Tapatalk
Concordium said:
What radio version do you have? The newer radios will not allow you to downgrade. But then again, you wouldn't want to downgrade your radio anyway.
When I had this issue it was because Google Voice completely F'ed my phone. My messaging wouldn't work no matter what ROM I flashed. I ended up fixing the phone by accident as I was unrooting it to take it into the store. Here is a link on what I did with mine.
http://forum.xda-developers.com/showpost.php?p=18399552&postcount=2
Follow that process and fully unroot your phone back to bone stock. Once you've got it back to bone stock try sending yourself a message and see if it works. If it does then feel free to unroot once again and reflash whatever ROM you wish. If it still doesnt work then, while unrooted, make sure your phone has accepted all of the OTA updates from Sprint and then update your profile. If it STILL doesnt work then give Sprint tech support a call and ask them what the ## code is to reset your phone's network signal. I wrote it down somewhere from when I tried it on mine but I cannot find that damn piece of paper. If NONE of that works for you then you may have to take it into Sprint. Good news though, it's already fully unrooted so you don't have to worry about the risk of the techs denying you.
Let me know if any of this helps.
Click to expand...
Click to collapse
About a week ago I switched to a stock Rom and then called Sprint and they updated the profile and everything and used the ##782?? or whatever number that is lol.
Sent from my PC36100 using Tapatalk
Call sprint from a secondary phone, tell them that you are getting very delayed text messages and not receiving calls at random. have them update your profile. If that doesnt work have them reprogram your phone. had to reprogram mine when i was receiving text messages 5 hours after they were sent
lmoore55 said:
Call sprint from a secondary phone, tell them that you are getting very delayed text messages and not receiving calls at random. have them update your profile. If that doesnt work have them reprogram your phone. had to reprogram mine when i was receiving text messages 5 hours after they were sent
Click to expand...
Click to collapse
What do you mean by them reprogramming my phone? Do i need to return to stock and unroot for them to do that or can I use a stock rooted rom?
Sent from my PC36100 using Tapatalk
Concordium said:
What radio version do you have? The newer radios will not allow you to downgrade. But then again, you wouldn't want to downgrade your radio anyway.
When I had this issue it was because Google Voice completely F'ed my phone. My messaging wouldn't work no matter what ROM I flashed. I ended up fixing the phone by accident as I was unrooting it to take it into the store. Here is a link on what I did with mine.
http://forum.xda-developers.com/showpost.php?p=18399552&postcount=2
Follow that process and fully unroot your phone back to bone stock. Once you've got it back to bone stock try sending yourself a message and see if it works. If it does then feel free to unroot once again and reflash whatever ROM you wish. If it still doesnt work then, while unrooted, make sure your phone has accepted all of the OTA updates from Sprint and then update your profile. If it STILL doesnt work then give Sprint tech support a call and ask them what the ## code is to reset your phone's network signal. I wrote it down somewhere from when I tried it on mine but I cannot find that damn piece of paper. If NONE of that works for you then you may have to take it into Sprint. Good news though, it's already fully unrooted so you don't have to worry about the risk of the techs denying you.
Let me know if any of this helps.
Click to expand...
Click to collapse
Oh i have 2.15.00.08.08 radios. I used the all in one zip which has the newest radio, wimax, and something else.
Sent from my PC36100 using xda premium
scottypeterson said:
Oh i have 2.15.00.08.08 radios. I used the all in one zip which has the newest radio, wimax, and something else.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
It's always best to flash each of those separately. Flash the radio and then reboot the phone. Then flash the wimax and reboot the phone. And so on and so on. I flashed one of those all in one packages and I had problems with getting everything set properly. So I did them one by one and they worked flawlessly. I then read, afterwards, that its best to do them individually. I'm not exactly sure why....but that's what has worked best for me and apparently for the majority of other people. So I recommend going back and flashing each of those individually to make sure they all installed correctly.
Concordium said:
It's always best to flash each of those separately. Flash the radio and then reboot the phone. Then flash the wimax and reboot the phone. And so on and so on. I flashed one of those all in one packages and I had problems with getting everything set properly. So I did them one by one and they worked flawlessly. I then read, afterwards, that its best to do them individually. I'm not exactly sure why....but that's what has worked best for me and apparently for the majority of other people. So I recommend going back and flashing each of those individually to make sure they all installed correctly.
Click to expand...
Click to collapse
Ok thanks. Ill definitely get that a try and flash them separately. Thanks for your help again. Its greatly appreciated.
Sent from my PC36100 using xda premium
Dang, after reflashing the radios yesterday im still having the same problems. Looks like i may be un-rooting then re-rooting if i cant do something else that coukd fix it.
Sent from my PC36100 using xda premium
I was also just thinking this this started happening when i switched to Going-green rom but after i partitioned my sdcard and started using dtapps2sd. Is it possible that dtapps2sd could be messing with my phone to where i miss calls and messages?
Sent from my PC36100 using xda premium
I ended up getting a replacement evo 4g and now this phone is not receiving all the text messages either. I am using ghostly sms so it lets me know when i miss a message. I also tried using Handcent messaging app from the market and it misses the messages too. Anyone have any idea why?
Sent from my PC36100 using xda premium

If I root my phone, can I use OTA Updates still?

I have read threads where it says that if you root but don't change system files or install other ROMS that I will still receive OTA updates...
I've rooted and ROM'ed every phone I've owned since the old HTC windows mobile bricks and I've decided I am happy the way this phone works stock. I want to be able to stop the camera sound, use titanium backup, and be able to wifi tether, all of which I believe need a rooted phone...
Would changing the above settings get rid of my OTA ability? What exactly would it take to lose the OTA update ability?
Yes, best to be on a stock rooted ROM though. You will lose root after update though. To lose OTA update, a dev would have to disable it or I believe too much modification to the system framework will cause the recovery to detect an incompatible build.
Sent from my SPH-D710 using xda premium
Except for the camera sounds, the others shouldn't prevent you from getting OTA while rooted, though I would question why you would want to, if there are rooted versions of the OTA on XDA (which is an assumption)
With the camera sounds, if you just eliminate the sound files for "shutter" I think you will be ok because it is unlikely those will be files the OTA is looking to patch.
However, if you get rid of the "focus" sound, you need to change the camera.apk for that, and if you do that, the OTA will very likely try to patch camera.apk, find that it has changed, and exit with an assert() failure.
Well, I just would like the OTA updates to work and be done with them. With my old Epic (which was stolen yesterday) I had to always hunt down the OTA update and fight through it. I just kinda want the phone to work.
However, if the camera sounds are going to screw with an OTA, I just might have to live with finding the rooted OTA again....
sponge14 said:
Well, I just would like the OTA updates to work and be done with them. With my old Epic (which was stolen yesterday) I had to always hunt down the OTA update and fight through it. I just kinda want the phone to work.
However, if the camera sounds are going to screw with an OTA, I just might have to live with finding the rooted OTA again....
Click to expand...
Click to collapse
Not hard to find on these forums haha
Sent from my SPH-D710 using xda premium
For wifi tether without root, there's always FoxFii app.
Sent from my SPH-D710
LordLugard said:
For wifi tether without root, there's always FoxFii app.
Sent from my SPH-D710
Click to expand...
Click to collapse
Does foxfi work with ics roms on our phone yet?
Always, no I mean NEVER EVER accept an OTA. Someone here in the forums will get the OTA, make it into a flashable zip (or tar for Odin), and post it so all of us can enjoy it.
Once you accept an OTA, who knows how long it may take to root the new ROM. I saw this way too may times in the EVO4G thread.
someguyatx said:
Does foxfi work with ics roms on our phone yet?
Click to expand...
Click to collapse
I read their attached on their google play store page... Talk to developers they may be able to help you as well. I use wifi tether and it works fine
Mark on April 20, 2012 (Motorola Droid RAZR with version 1.81)
If you have any problems, don't leave negative feedback. Contact the Developer. I promise, they will correct the issue your having. These Devs are absolutely amazing! I originally emailed them about Foxfi not working with my DROID RAZR MAXX 4.0.3 ICS leak. They emailed me back and forth for about 45mins while changing code in the software trying to get it going for me but, it didn't work. I received an email today with a new apk link attached and it worked beautifully. You guys are awesome, I would gladly pay you for all your hard work! This priceless app should not be free. It's too valuable for people without root! I will recommend!
Click to expand...
Click to collapse

[Q] AT&T galaxy s3 can't check for OTA updates?

Literally every time i check for software updates i get
"Communication failed"
The server is currently unavailable.
Your device will automatically check for an update within the next 48 hours.
Then if i check again it says device is up to date, you can check for updates again in XXhours. If i go into application manager -> AT&T Software Update and clear data, i can check for updates again but i get the same communication failed. I also tried clearing data and rebooting phone, and it still wont check.
And i can't get Samsung Kies running on my windows 7 pc for some reason, so i can't get updates from there either.
Is anyone else on AT&T experiencing these problems? Any fix for this? I really want that update that adds brightness control to the notification menu.
jefferson9 said:
I really want that update that adds brightness control to the notification menu.
Click to expand...
Click to collapse
I did not update, but hearing that update would disable local search, add new modem. Nothing about Brightness control
There is no brightness control on ATT update. I was having the same problem you were and exchanged the phone. There is no fix as far as I know for the error you are getting. It is a common issue. Search the annoyances (bugs) thread.
I don't know if the OTA update resolves your issue because they day after I exchanged mine the update came out.
Sent from my SAMSUNG-SGH-I717 using xda premium
I also haven't been able to get the OTA update. I assumed it was because I rooted and the device is listed as 'modified'. Is the update worth it?
It is in my opinion, and my usage habbits, for the WiFi stability increase that is gained.
Universal search is stripped (searches conducted on phone do not include on device results, ie contacts).
In other words, if you use the Google search by long pressing your menu button the results from your search will only be pulled from the internet.
I rarely use the search built in, so it hardly mattered to me.
Check out the developer forum for ways around the universal strip if you are rooted and want to update.
Sent from my SAMSUNG-SGH-I747 using xda premium
Well i reseated the SIM card, and removed the little blue tape from the sd slot and the SIM slot, rebooted and still not working.
I wanted to avoid rooting, since the stock software runs so smoothly and i liked being on the latest at&t software. I guess since i can't get OTA updates now theres no reason not to root.
Will this issue be fixed eventually? Or would i be better off exchanging phones while i can?
I'd exchange it. If you have faulty hardware then rooting won't do anything for you.
Peace of mind, if anything, that if you decide to root your phone is functioning as it should from the start.
Others will argue it's software issues.
But, whatever the cause, none of us paid to have a 90% functioning phone from the factory. Go get what you paid for is my take on it.
Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
the1stSecond said:
I'd exchange it. If you have faulty hardware then rooting won't do anything for you.
Peace of mind, if anything, that if you decide to root your phone is functioning as it should from the start.
Others will argue it's software issues.
But, whatever the cause, none of us paid to have a 90% functioning phone from the factory. Go get what you paid for is my take on it.
Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Well speaking as a software engineer, i'm almost certain its a software issue, most likely with at&t's software update app, or on their servers. Mabey reinstalling the at&t software update application will help?
It sounds reasonable to me. Maybe try the method for No trip flash counter in devoplment? You would be upgrading to the newest firmware and have root and not trip the flash counter. You would still be able to check for ota updates (although should just return the status of your software is up to date since it is a totally stock ROM just with root injected). I imagine that would reinstall the software update service. Although with your knowledge you are way over my head. And whether or not when updating ROMs if that application is reinstalled is something I can't answer.
Maybe just try this first:
Settings> Application Manager> All> AT&T Software Update> Clear Data> Confirm
Power off Phone
Remove battery for at least thirty seconds.
Reinstall battery and power on device.
Try again after device boots up.
Sent from my SAMSUNG-SGH-I747 using xda premium
I've been having this same problem
I was thinking that its because of AT&T's controlled release of the OTA.
Its been so long since the release, that I can't imagine that's still true. I also agree that its probably a software thing. I have a number of the bloat apps disabled and also wonder if one or more of those would interfere with such a thing.
I'd love to hear about a resolution.
k3y0n4 said:
I've been having this same problem
I was thinking that its because of AT&T's controlled release of the OTA.
Its been so long since the release, that I can't imagine that's still true. I also agree that its probably a software thing. I have a number of the bloat apps disabled and also wonder if one or more of those would interfere with such a thing.
I'd love to hear about a resolution.
Click to expand...
Click to collapse
That's an interesting theory, I've disabled some boatware too. Have you tried enabling them? I'm going to try that now.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
So, if it's a software issue why is it two identical devices running the same software from the factory yield different results? I.e. my first device would do exactly as your original post outlines, then my replacement device had no issue checking for updates (same stock software, same device form factor).
If you search there are a lot of examples of complaints of this exact issue.
I am also very interested in this because even though there are many complaints out there, the only answers seem to be;
1) who cares this is xda and we update through Odin/cwm etc...
2) replace it.
Good luck, I hope you guys find an answer.
Sent from my SAMSUNG-SGH-I747 using xda premium
jefferson9 said:
That's an interesting theory, I've disabled some boatware too. Have you tried enabling them? I'm going to try that now.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I haven't tried enabling everything. I've tried enabling 'Samsung Push' which seemed like the likely starting point. I've been trying to do some debug on some battery drain things, so I've been hesitant to change too much at once. Also, I can basically only check every 24 hours so its slow going.
As far as the hardware issue, it just doesn't make too much sense that a hardware issue would be causing a problem because the software update would presumably be using the same hardware as the rest of the working smartphone functions. I think the explanation to one device updating and one not is more likely a server device id filtering or a user changing more than 'just the new hardware'.
Its neither here nor there though. Everyone will have there hair brained theories. Why don't we start asking what features will be on the next iphone. Seriously though, apple has to add a removable battery right? (I'm just kidding, please don't spam a million responses about how that will or will not ever happen.)
k3y0n4 said:
I haven't tried enabling everything. I've tried enabling 'Samsung Push' which seemed like the likely starting point. I've been trying to do some debug on some battery drain things, so I've been hesitant to change too much at once. Also, I can basically only check every 24 hours so its slow going.
As far as the hardware issue, it just doesn't make too much sense that a hardware issue would be causing a problem because the software update would presumably be using the same hardware as the rest of the working smartphone functions. I think the explanation to one device updating and one not is more likely a server device id filtering or a user changing more than 'just the new hardware'.
Its neither here nor there though. Everyone will have there hair brained theories. Why don't we start asking what features will be on the next iphone. Seriously though, apple has to add a removable battery right? (I'm just kidding, please don't spam a million responses about how that will or will not ever happen.)
Click to expand...
Click to collapse
You can bypass the wait time between checks by going into application managment -> at&t software update and clearing data. Then you can try to update again.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I've had similar issues checking for updates. i gave up and pulled the first update with the USALG1 rom posted in the development forum sticky. I too have several apps disabled (actually moved out of the system/app dir) and was wondering if that possibly caused issues. I never did try updating through kies though.
My kies wont even run on my windows 7 64 bit. There seems to be alot of people having problems with kies on win7 64 bit, nothing from samsung either. So theres really no way for me to get updates
This is How I Got My Phone to Update
I should add that this was my 2nd galaxy s3 to not update. I did a factory reset hoping it would fix the issue. It didn't. I called att customer care for help b/c I was thinking maybe they just set up my account incorrectly when I first got the phone. Nothing else really makes sense. They said they couldn't help and take it to the store. I took it to an att store, and they said they don't actually do any software troubleshooting, so they just exchanged it for a new one. I tried doing the update there, it failed, so I took it home, and I force closed all the update apps, cleared all their data, and it worked as soon as I hit update. If force closing and clearing the data from the att and samsung update apps doesn't help, There may be nothing else you can do except take it in to an att shop.
AndroidLonghorn said:
I should add that this was my 2nd galaxy s3 to not update. I did a factory reset hoping it would fix the issue. It didn't. I called att customer care for help b/c I was thinking maybe they just set up my account incorrectly when I first got the phone. Nothing else really makes sense. They said they couldn't help and take it to the store. I took it to an att store, and they said they don't actually do any software troubleshooting, so they just exchanged it for a new one. I tried doing the update there, it failed, so I took it home, and I force closed all the update apps, cleared all their data, and it worked as soon as I hit update. If force closing and clearing the data from the att and samsung update apps doesn't help, There may be nothing else you can do except take it in to an att shop.
Click to expand...
Click to collapse
When you got it to work, exactly what apps did you force close and clear data? Just AT&T software update? Any others?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I force closed the At&T Software Update app and I think the Samsung Push Service. It is really the AT&T software update app that finally started downloading immediately after trying it again.
So I finally attempted the Keis connection and it worked immediately. I don't know what other problems people are having, but when I installed it on my Win7 x64 machine I had the S3 connected. After I ran the software for the first time it mentioned an update and proceeded to update it. Keep fighting the good fight jefferson9.

[Q] Fried my GPS, not working at all on any roms.

I was flashing between CyanogenMod 10 nightlies and DrewGaren's Jelly Bean roms, wiping data every single time and always doing a clean flash when I noticed on CyanogenMod 10/05 nightly that the GPS wasn't catching any satellites at all. It doesn't seem like it's even trying because the GPS dot doesn't even come up in the notification bar. I tried using GPS Test and it just says 0. Same thing with any other GPS application.
I tried flashing to other roms to see if it changed anything and still no luck. Finally, I flashed all the way back to AT&T stock in ODIN and still no luck!! I'm thinking of just taking it to the AT&T store and see if they can do anything about it, I don't know the warranty situation since I bought it off of Craigslist. Anybody have any ideas?
Please don't go to ATT. We can't really help you since you bought it from a. craigslist and b. all we could do is get you to call warranty department in which case they may charge you since it was not purchased at the att store.
Do you know if the GPS ever worked??
Please go to dialer and type *#0*#. In that menu go to sensor test and make sure everything is working properly.
Go to http://forum.xda-developers.com/showthread.php?t=1767929 for a full list of tests you can do to make sure the phone is actually hardware damaged.
Sent from my SPH-L710 using xda app-developers app
Got it working
Hey, thanks for the help guys. I actually got it working. Flashed stock rom with ODIN and did a factory reset and it just started working out of no where. This was after 0 GPS signal on many different roms for over 24 hours.
No idea what caused it to stop working in the first place maybe some kind of conflict with the Drew Garen Sprint based Jelly Bean rom or maybe something in Cyanogen Mod 10/05 nightly. Perhaps the phone got tired of me flashing so many roms and just needed to rest overnight lol.
If anybody else has an issue with their GPS not catching signal at all flash all the way back to stock and factory reset and hopefully it'll sort the issue out.
Wow, everything you described in your OP is happening to me. I believe this happened to me after flashing DrewGaren's ROM too (4 point something). I tried it out then went back to Wanamlite, my DD, and experienced all that you said. After Wanam I flashed 2 or 3 other ROMs and got the same response... no GPS.
Just in the process of Odin flashing a stock image to see what happens.
Edit: Back to stock, then factory reset. Tried accessing the GPS service menu but that didn't work. Final result is that GPS is not working at all and here is no indication in the status bar. Looks like I'll be off to the Samsung store for service...
I think the Drew Garen Milestone 4.5 has something to do with this. It's based on the Sprint leak and maybe that made our GPS wonky.
Just to let you know, the stock firmware I used was this one.
http://samsung-updates.com/get/648/Samsung_Firmware_SGH-I747_ATT_I747UCALG1_Android_4_0_4.html
Hopefully you can get it sorted out. Just wondering, how do you access the GPS service menu? Cause the code I know doesn't work on AT&T Galaxy S 3 at all so I want to see if the code you tried works on mine. Good luck getting your phone working.
Another reason why you shouldn't use DG roms? Lol
I'm running insomnia leaks with no gps issues. Glad to see the OP got his working again.
Sent from my SGH-I747 using xda app-developers app
I did the same here is the fix.
Odin rooted stock ROM
Boot up as normal
Then do a factory wipe under settings.
You should be good to go.
Sent from my SGH-I747 using xda premium
beamer786 said:
I think the Drew Garen Milestone 4.5 has something to do with this. It's based on the Sprint leak and maybe that made our GPS wonky.
Just to let you know, the stock firmware I used was this one.
http://samsung-updates.com/get/648/Samsung_Firmware_SGH-I747_ATT_I747UCALG1_Android_4_0_4.html
Hopefully you can get it sorted out. Just wondering, how do you access the GPS service menu? Cause the code I know doesn't work on AT&T Galaxy S 3 at all so I want to see if the code you tried works on mine. Good luck getting your phone working.
Click to expand...
Click to collapse
Thanks for the firmware link but I am in Canada with Telus.
As for the GPS Service Menu, I saw some dialer codes for accessing it but they don't seem to work for our model.
It's weird how GPS doesn't show up anywhere on the phone now. Not the status bar or in battery usage stats. I am beginning to wonder if this is a hardware issue more than anything.
I know, it's like the GPS totally disappears from the phone, I thought it has a hardware issue too! I was actually on the phone with Samsung customer support and ended up fixing it while I was on hold.
On my first try I got no results too but when I downloaded the one from samsung-updates, flash via ODIN, and then factory reset the phone from settings that's when I finally got my GPS to work. They have the Telus software up there too if you want to give it a whirl. http://samsung-updates.com/get/2566/Samsung_Firmware_SGH-I747M_TLS_I747MVLALH1_Android_4_0_4.html
But at this point your only recourse might be to get done through Samsung customer support. Let us know what happens.
beamer786 said:
They have the Telus software up there too if you want to give it a whirl. http://samsung-updates.com/get/2566/Samsung_Firmware_SGH-I747M_TLS_I747MVLALH1_Android_4_0_4.html
But at this point your only recourse might be to get done through Samsung customer support. Let us know what happens.
Click to expand...
Click to collapse
Thanks, that is the exact firmware I flashed. Just in the process of downloading the I747MVLALE8 version. I know it's older but worth a shot.
I'll update the thread as I go along but am most likely going to the Samsung store in a week or two so there will be a delay in my response.
The disappearing gpshappened to me also. I flashed dg's m 4.5 and thats when I lost gps completely. I did all of the above mentioned in other threads and couldn't get it too come back. At&t replaced it for me. I would advise staying away from sprint leaks I guess.
Sent from my SAMSUNG-SGH-I747 using xda premium
Update:
Got in touch with Samsung. They forwarded me to the warranty repair company located in my neck of the woods (Vancouver, BC).
Company is called Service Absolut, located in Richmond around Westminster Hwy and No. 6 Road. There is another in Montreal for easterners.
Regular warranty service is 3 business days for $0 OR 3 hour express service for $30. This place isn't too far from my office so maybe I'll give the 3-day service a try..... on second thought I think the $30 might be worth it for same day service. :cyclops:
I ran into the same or similar loss of GPS on DG Milestone 4.5 and 5. I was able to regain GPS on a CWM restore back to Milestone 4.
Really think this is a ROM bug that can be fixed in SW. I'm surprised to hear that some have had much tougher luck than I have.
Anybody heard anything from Drew Garen? (I don't have enough posts to comment in the main thread, or I'd be there)
jpyeck said:
I ran into the same or similar loss of GPS on DG Milestone 4.5 and 5. I was able to regain GPS on a CWM restore back to Milestone 4.
Really think this is a ROM bug that can be fixed in SW. I'm surprised to hear that some have had much tougher luck than I have.
Anybody heard anything from Drew Garen? (I don't have enough posts to comment in the main thread, or I'd be there)
Click to expand...
Click to collapse
Yep, this is exactly what happened to me.
I flashed DG's M4.5 and my GPS quit working. Very weird.
I tried 3 other ROMS and no luck. I ended up returning the phone.
Now I really want to flash DG's new ROM but it scares me...ha
Final update:
Took the phone to the service center. Tech looked at the phone and tested but couldn't find anything wrong. He replaced the mainboard and all is now fine. GPS is working well.
Next thing is to check out my new CPU now... I hope it doesn't suck.
Did you factory reset on a stock rom like everyone suggested? I was reading your posts and I didnt see that you did it. Could have saved you $.
That issue used to happen to me all the time in the Infuse 4g.
Sent from my SGH-I747 using xda app-developers app
Jammol said:
Did you factory reset on a stock rom like everyone suggested? I was reading your posts and I didnt see that you did it. Could have saved you $.
That issue used to happen to me all the time in the Infuse 4g.
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the tip but I factory resetted the sh*t out of my phone, lol. Our phone (Canadian version) only has 2 official firmware releases for it and I Odin'd them both and performed factory reset on both, multiple times. Guess I missed that little tidbit earlier
I really hope this was just a one time occurrence.
So I ran into this same issue, although it was from flashing Smartguy's ROM and then going back to CM10. It does seem to be caused by using the Sprint leak. I was unable to recover my GPS with the above method of flashing to stock via Odin and doing the factory reset.
I decided to try going back to my Sprint leak via a Nandroid, this brought my GPS back. I then used my CM10 Nandroid again GPS was working perfectly, although I needed to use GPS test to get it working on CM10. Hope this helps others with this issue.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Can't believe you had to go through all of that but glad you got it sorted. The price we pay for tinkering with our phones so much.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

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