Related
so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
Click to expand...
Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?
jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
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Click to collapse
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
Click to expand...
Click to collapse
Did they charge you?
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.
jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.
So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?
fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
Click to expand...
Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.
I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App
sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )
so recently my powerbutton on my evo has stopped working for some reason. in order for me to turn in on i have to press the button multiple times until the phone finally turns the screen back on. When i try to turn it off for some reason it goes into the menu with : shut down, airplane mode, silent, etc.
My question is, how could i get a new phone from Sprint if i have to, or
fix this problem if anyone else is having the same problem.
Do i have to unroot my phone before i take it in?
Well first I would like to tell you that when powering on your phone you should hold the button down then let it go it should come on. If not then it might be a problem there. But as for the menu coming up on shut down that is normal every phone does that. Even some other androids. I don't really know if you should get another phone yet maybe just switch up the way you are trying to boot it and see if that helps.
Sent from my GirLie Evo
sorry, when i meant turn on, i meant just turning on the screen.
Ive also tried pulling the battery and putting it back in, but the phone turns on instantly as soon as the battery goes back in. Im not sure if the Button is stuck or if some dust got in it or something, but as for the menu, when i just press the button to turn the screen off again, the phone would stall and then the power menu would pop up
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
chasealbright said:
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Did you have insurance on it? I'm having the same issue, but don't currently have insurance. Just curious if they are going to make me send it in to HTC for repairs, or if they can give me a replacement in store.
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
If you want to replace the phone the first thing you have to do is unroot. Sprint might charge you 35 dollars to replace it. (without insurance) They might not though. They'll probably replace it.
Tmakhanov said:
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
Click to expand...
Click to collapse
So I unrooted my phone, took it into a sprint store and they were going to give me a replacement. Said it would take about 5-7 business days as they are backordered, and had zero in stock. Unfortunately, I'm in the process of moving cross country, and the store can only order a phone to be shipped to their store...not to your address. I called cust service and they said to go back to any sprint store and they could/would order one to my home and I could mail back my current one upon receipt of the new one. Went to another store and told them this, and they said they couldn't! I told them my situation, the CSR asked around in the repair area, and they ended up having 1 EVO in stock that someone else was supposed to get as a swap on theirs, but ended up getting a different phone before the replacement arrived. So they did a swap on site! Cost me $35 plus tax, but I walked out the door with a (what looked to be) new EVO.
Just FYI, when I walked into the store, another person in line was also having issues with the power button on her EVO too.
chasealbright said:
I believe your button is stuck.
Click to expand...
Click to collapse
Right, that's why it goes straight to that menu with shutdown options
Bump for an update from OP
I'm having the same problem.
bjb_nyj101 said:
Bump for an update from OP
I'm having the same problem.
Click to expand...
Click to collapse
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
I had a similar issue myself , My power button was starting to sink into the actual body of the phone . It was random when it would stop working , then work fine after a while . I unrooted took it to a Sprint store where they told me they wouldnt look at it till it had completely failed . Since it being my only phone I was like "yeah fat chance I paid for a working phone and I will have a working phone especially since I pay you people for insurance" . Called Sprint they referred me to their technical support line ,I explained the issue and said they would send a phone . Next day I had a refurbished phone on the door step but heres the good part LOL . I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
SouthernEvo said:
I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
Click to expand...
Click to collapse
How do you check the counters?
##4636# (info) I think.
morriru said:
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
Click to expand...
Click to collapse
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
bjb_nyj101 said:
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
Click to expand...
Click to collapse
Yes I did unroot my phone. For all they know it was stock. Also did a factory reset before I gave it to them just so all my info was off the phone.
Mine is starting to have the same issue. Gotta press the button multiple to turn on or off. When u put the battery in it turns on automaticly. I have insurance but sprint KNOWS IM ROOTED. My stupidity, I had the salesman put a screen protecter on and I got a txt msg using the miui rom and the screen turned on... My brother watched him type in cpu "user rooted". What would yall do? Can you possibly fix it yourself?
I personally would unroot the phone and go to another store if it is possible in regards to the power button issue . Make sure you restore to stock condition and pay attention to the radios as well as the Pri on your phone when you restore back to stock. Thats what I did , I wiped everything SDcard and all everything was cleaned . I would then go to the store and state your power button is not working correctly . If they pull it up and say user is rooted . You have a clean stock phone , hell download some apps from market just to make it look good . Personally I cant see that being an issue but better to play it safe . Also rooting a phone does not cause a physical part of the phone to fail . Its like saying putting an aftermarket stereo in your vehicle will void your warranty if your O2 sensor fails under warranty . They are two seperate things. Rooting doesnt cause a switch to fail .
I have the 2.15 radio and 1.77 prl. I havnt updated my radio since I put fresh 3 on a long time ago. Yea I kno ots a hardware issue and I read somewhere that sprint would fix hw issues even with root. Not 100% sure on that tho. Its not a real big problem yet but it figures a week after sprint foumd out I rooted my phone I would run into a problem.
My phone's power button stopped working just today. Is it still possible to unroot without using the power button since that's how you select items in recovery/HBOOT?
Hello all, today my power button has gone out totally unresponsive not sure if it was CM7 or just its time to go...however of course Sprint won't replace it until I uproot it. Please tell me there is a way this can be done via desktop or some way while avoiding having to use the power button. Please help! Thanks in advance
Sent from my Evo that needs to be unrooted.
toya10 said:
Hello all, today my power button has gone out totally unresponsive not sure if it was CM7 or just its time to go...however of course Sprint won't replace it until I uproot it. Please tell me there is a way this can be done via desktop or some way while avoiding having to use the power button. Please help! Thanks in advance
Sent from my Evo that needs to be unrooted.
Click to expand...
Click to collapse
First off it wasn't CM7 people blame roms for hardware issues not right. Your phone power button is spanked. You could either break your volume button to and they won't get it to turn on they will just swap it out . Don't blame a rom for the issue like people claim roms break cameras not true.
I'm not blaming the Rom simply saying that's what im on and not sure what caused it to go out. But any ideas on how to uproot without the power button that's my main thing. I love cm but my concern isn't the Rom but getting a working phone.
Sent from my PC36100 using Tapatalk
Easy way to reboot without your power button & without using adb, is to just download rom manager. Once in rom manager select reboot recovery. Once you are in recovery you can use the volume buttons and select reboot system. Hold down the down volume keys immediately after this and it should bring you into the HBOOT screen.
Put this PC36IMG.zip on your sd card and run it. http://bit.ly/FroyoRUU
Note if you flashed thru unrevoked method please run the S-ON tool first
Go into recovery and flash the S-On zip first before running the PC36IMG
link for s-on here http://downloads.unrevoked.com/forever/current/unrevoked-forever-son.zip
im0rtalz said:
Easy way to reboot without your power button & without using adb, is to just download rom manager. Once in rom manager select reboot recovery. Once you are in recovery you can use the volume buttons and select reboot system. Hold down the down volume keys immediately after this and it should bring you into the HBOOT screen.
Put this PC36IMG.zip on your sd card and run it. http://bit.ly/FroyoRUU
Note if you flashed thru unrevoked method please run the S-ON tool first
Go into recovery and flash the S-On zip first before running the PC36IMG
link for s-on here http://downloads.unrevoked.com/forever/current/unrevoked-forever-son.zip
Click to expand...
Click to collapse
He's going to need to power button the navigate to use recovery.
Buy a power button replacemnt should b cheap nw google it
Sent from my Arc using XDA premium App
Ahh I had totally forgot about that. Well only option I can think of is to just run an RUU, but my question is why don't you just pull the battery, if sprint can't turn the phone back on then it shouldn't matter right?
toya10 said:
I'm not blaming the Rom simply saying that's what im on and not sure what caused it to go out. But any ideas on how to uproot without the power button that's my main thing. I love cm but my concern isn't the Rom but getting a working phone.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Well u said I don't know if it was cm or the power buttons time to go. Its a hardware issue sprint will try to fix it but will end up giving u a refurbished unit. Lol just saying its not the rom.
reaper24 said:
Well u said I don't know if it was cm or the power buttons time to go. Its a hardware issue sprint will try to fix it but will end up giving u a refurbished unit. Lol just saying its not the rom.
Click to expand...
Click to collapse
ok my apologies didn't realize I would be taken so literally. I was not trying to offend I simply don't know why it stopped. Its not just the power button the plastic piece. You can do a battery pull but when you put the battery back in of course it powers up..its just when the phone has powered up and goes to sleep the only way to wake it up is to call it. I can hear the notifications etc coming in but the power button is unresponsive. I took my phone to the Sprint I always go to those guys are cool. He said it was something that went out in the circuitry of the power button and I need a new phone he said get it unrooted bring it back and Ill replace it. That's all I am simply trying to do. Blaming a ROM was not my attention, didn't know it would be taken so defensively. I thought about those things you guys said I even fast booted into recovery and got stuck because of course I couldn't hit the power but to enter so thus another battery pull. What if I get the HTC Andrioid Rom utility update cant i do that using HTC Sync then it should recognize its rooted, unroot it and put it back on 2.1 which I will then have to update to 2.2? Im trying to figure any work around out I can to make this happen. Thanks for you guys input...
It's all good man just some people blame roms for there problems just making sure you know some of the older evos had power button issues.
I know the problem your talking about is common on the HTC touch pro 2 I have one of those and it has the SOD problem phone will not wake .
Unless you call it or pull battery it doesn't hang all the time. Called screen of death phone won't wake up.
I really don't know how you will be able to unroot did u use unrevoked 3 or another program some of the unroot programs have a exe you can run if you can get into bootloader . get the latest radio and Ruu bundle and try that read up on it.
Really depends on what you used to root it tho.
If all else fails go through asurion you could break it beyond repair and pay 100 to get another one if your lucky you might get a new one.
I may have used unrevoked but to be honest Im not sure I rooted back in August or sept
Sent from my PC36100 using Tapatalk
My power button has failed too. I am not worried about taking it in with the phone rooted because this is a hardware failure and has nothing to do with the software. The button seems to be stuck on because even after taking out the battery, the phone turns back on as soon as it is put back in.
chazglenn3 said:
My power button has failed too. I am not worried about taking it in with the phone rooted because this is a hardware failure and has nothing to do with the software. The button seems to be stuck on because even after taking out the battery, the phone turns back on as soon as it is put back in.
Click to expand...
Click to collapse
My sentiments exactly however, when I took it in and they put the battery back in they wouldnt exchange it because of the root. The tech said I cant send this phone in and its clearly rooted something in the root could have shorted out the button...I gave him the dude really look, but although its a hardware issue they wouldn't do it
toya10 said:
My sentiments exactly however, when I took it in and they put the battery back in they wouldnt exchange it because of the root. The tech said I cant send this phone in and its clearly rooted something in the root could have shorted out the button...I gave him the dude really look, but although its a hardware issue they wouldn't do it
Click to expand...
Click to collapse
That's why I keep telling people to unroot when they take a device in for servicing...
teh roxxorz said:
That's why I keep telling people to unroot when they take a device in for servicing...
Click to expand...
Click to collapse
Well that is what I have been attempting to do...every one is soooooo tech saavy but I seemed to have baffled everyone with the non use of the power button to unroot.
By chance do you know how to unroot without the power button. I am on CM so not a sense based rom therefore I cannot go through HTC Sync to try and unroot that way. If you know how please please I beg of you enlighten me.
Interesting. I'll let you know how it turns out.
toya10 said:
Well that is what I have been attempting to do...every one is soooooo tech saavy but I seemed to have baffled everyone with the non use of the power button to unroot.
By chance do you know how to unroot without the power button. I am on CM so not a sense based rom therefore I cannot go through HTC Sync to try and unroot that way. If you know how please please I beg of you enlighten me.
Click to expand...
Click to collapse
Well without the power button, you may not get s-on, because you need the power button to select. By any chance do you have like a jeweler's flat tip screw driver? Something small that you may be able to press on the button harder than your finger normally would, since then it may register?
But unrooting, yes, it can be done by removing the sdcard from the phone, mounting to a pc via card adapter, placing the PC36IMG of the 3.70 RUU on the phone, and booting into the bootloader. But again, you'd need the power button to make the selection...so a small flat tip item may be your savior here.
Ok...just got home. The rep asked me if the phone was rooted, and I told him it was. He then told me that rooting the phone voids the warranty. I said I can take it home and unroot it, but he asked me to hold on while he talked to the tech. The tech agreed to look at it. Three hours later, I returned and the tech said he tried a few things (compressed air, motherboard connection) but was unable to fix it. Replacement phone ordered.
Ok here is my update. No screw driver would work for the power button it wasnt the plastic piece it was the wiring or whatever going to the main board of the phone that was no longer functioning. Sprint still was like nope this isnt good enough I said screw it. Got a friends phone went to be Best Buy expecting a fight but NOPE those guys were great. He looked at my phone he tried the power button did my work around. He said yup hardware issue. He then said your rooted huh? I hesitantly said yes...but...he interrupted its cool just needed to know so we can can handle it and get it back to where it needs to be before we send it out. He then purused my phone after asking did I mind. He said hmmmm cm7 gb you like it? He said sweet boot screen where did you get that was it flashed normally? I was like uhh yeah he then whipped out his phone I believe he was on MIUI he said he was planning on flashing CM7 well after all the geek talk we exchanged my EVO is order and I should have a new one by Thursday! SO HA Sprint on you! YAY I'm so excited! They were also impressed with my geek talk probably because im a girl but whatever. So I guess two happy endings! Thank God
toya10 said:
Ok here is my update. No screw driver would work for the power button it wasnt the plastic piece it was the wiring or whatever going to the main board of the phone that was no longer functioning. Sprint still was like nope this isnt good enough I said screw it. Got a friends phone went to be Best Buy expecting a fight but NOPE those guys were great. He looked at my phone he tried the power button did my work around. He said yup hardware issue. He then said your rooted huh? I hesitantly said yes...but...he interrupted its cool just needed to know so we can can handle it and get it back to where it needs to be before we send it out. He then purused my phone after asking did I mind. He said hmmmm cm7 gb you like it? He said sweet boot screen where did you get that was it flashed normally? I was like uhh yeah he then whipped out his phone I believe he was on MIUI he said he was planning on flashing CM7 well after all the geek talk we exchanged my EVO is order and I should have a new one by Thursday! SO HA Sprint on you! YAY I'm so excited! They were also impressed with my geek talk probably because im a girl but whatever. So I guess two happy endings! Thank God
Click to expand...
Click to collapse
Hahaha I love this
Sent from my PC36100 using XDA App
Took my phone in yesterday to a third party repair center for an issue. Agent said they would reinstall the os. I said it would not fix the problem because I have done that myself. I noticed if they did "reinstall" the os they didn't wipe the usb storage as a fresh start for troubleshooting. Techs, have you ever tested or md5'd a stock tar that we have versus a stock image file you have at work?
oscarthegrouch said:
Took my phone in yesterday to a third party repair center for an issue. Agent said they would reinstall the os. I said it would not fix the problem because I have done that myself. I noticed if they did "reinstall" the os they didn't wipe the usb storage as a fresh start for troubleshooting. Techs, have you ever tested or md5'd a stock tar that we have versus a stock image file you have at work?
Click to expand...
Click to collapse
Oscar - I'm not a tech but I have a partial answer for you..
There have been users (Garwynn I know has done this) where they have taken a "leaked" tar versus an OTA, extracted and did a side by side comparison and they have matched.
That being said, if there was ever an "internal software" set, I'm sure it would have shown up by now. Meaning, what you get here, is what they'd have.
Don't forget that the official software which is ICS isn't going to wipe internal like the JB leaks would on install unless the option (re-partition) is checked in Odin, and I'd assume that is what was used.
Was the "issue" fixed by them?
Rebooting? Don't know yet. It kinda began to act like it was going to do it last night but when I watched it, waiting for it when I was sure it was going to happen, it didn't.
The techs use odin and the exact same official tar files we have here. They onky habe the OTA builds tho and not all the leaked builds we get
I like to break stuff!
Yes, they match. (Sorry, my reference couldn't give me any text to confirm that but it has been.)
It's why I've been trying to snag a GS3 MA6 and GN2 MA7 from them.... but I'm hearing they may not have it either.
What wi-fi config do you have?
And try this:
1) Back up everything.
2) Remove MicroSD card.
3) Factory Reset. (Yes, ##786# if you can and are on Sprint.)
You want to nuke your internal storage.
4) Flash FL24 Stock Restore one click.
Result (software-wise) should be a phone as if you turned it on for the first time.
This is your "control" in an experiment, the one case that should not cause any issues whatsoever.
If it reboots here it's no longer software and means you should get the phone looked at.
If it doesn't then start putting stuff back on slowly.
The goal would then be to see if by slowly re-introducing things to catch the offender.
Since I got it back, no reboot in over 24 hours yet. If it does then I will try without a tpu case in case that is possibly holding down the power key. If that doesn't help then I will try garwynn's suggestion.
it was doing it when I was running Samsung batteries but that case had a whole cut out for it on the power button so that may not be what is causing it. I am doing voice to text so this post made look a little retarded. Possibly something got screwed up with the radio? The pound pound 786 pound is resetting something I forgot what its called but I know what you're talking about. It is possible that that reset flushed out something that was snafu'd.
Out of all of the things that I tried that was not 1 of them so there may be something to this something got corrupted along the line somewhere.
oscarthegrouch said:
Since I got it back, no reboot in over 24 hours yet. If it does then I will try without a tpu case in case that is possibly holding down the power key. If that doesn't help then I will try garwynn's suggestion.
it was doing it when I was running Samsung batteries but that case had a whole cut out for it on the power button so that may not be what is causing it. I am doing voice to text so this post made look a little retarded. Possibly something got screwed up with the radio? The pound pound 786 pound is resetting something I forgot what its called but I know what you're talking about. It is possible that that reset flushed out something that was snafu'd.
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Get widgets like system tuner and battery monitor pro to keep an eye on your bsttery and cpu temps if they get over 140°F battery snd 120°F cpu then tthe phkme will hot boot to clear its memory so thd the temp can drop
I like to break stuff!
Never been hot when a reboot happens. Has anyone ever hear of phones rebooting when their provisioning (don't even know if that's what ##786# does) is messed up? I'm going to run this for a week on stock FL24. If it doesn't happen within a week then I don't think it will happen.
I had a reboot earlier tonight. I have the log when it happened but I guess I'm not going to post it since nobody has said anything about it. I did the full stock rooted md5 with odin of gb27 and did a nvram reset and updated prl/profile. I went to gb27 after I got home after work and the reset happened earlier during work on the reinstall that the third party repair center did with fl24. I'm wondering if maybe the power button is getting weak. When I push it without a case on, its snap sound isn't as loud as the volume buttons. It's possible the case could be sometimes holding in the button slightly or not releasing it when I push the power button through the tpu case. I could send it in but I don't have the time to go to a corporate sprint store repair center and wait on it right now. Unless it gets worse, I will try and rough it out until my upgrade june 1, trade it in towards the g4 and pay the difference. The screen has noticeable burn in anyways. Although, if I took it in and told them about the button, I might get a refurb with a better button and screen and could keep it as a backup phone.
oscarthegrouch said:
I had a reboot earlier tonight. I have the log when it happened but I guess I'm not going to post it since nobody has said anything about it. I did the full stock rooted md5 with odin of gb27 and did a nvram reset and updated prl/profile. I went to gb27 after I got home after work and the reset happened earlier during work on the reinstall that the third party repair center did with fl24. I'm wondering if maybe the power button is getting weak. When I push it without a case on, its snap sound isn't as loud as the volume buttons. It's possible the case could be sometimes holding in the button slightly or not releasing it when I push the power button through the tpu case. I could send it in but I don't have the time to go to a corporate sprint store repair center and wait on it right now. Unless it gets worse, I will try and rough it out until my upgrade june 1, trade it in towards the g4 and pay the difference. The screen has noticeable burn in anyways. Although, if I took it in and told them about the button, I might get a refurb with a better button and screen and could keep it as a backup phone.
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I say take it in. Open enrollment for TEP right now so good any way you go.
Sent from my SPH-L900 using Tapatalk 2
Yep. It's the power button alright. It started flaking out today without a case but it didn't reboot. Gonna have to get up early sometime and head over to the corporate repair place and spend some time there. That's one store you can never get in and out of quickly. Going to have to see if I can make an online appointment, if they still do that, for this place.
garwynn said:
I say take it in. Open enrollment for TEP right now so good any way you go.
Sent from my SPH-L900 using Tapatalk 2
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How often is the open enrollment for TEP?
This is the first I can remember, but I have bad memory. I've had it since I started getting smart phones because replacing them was too expensive. I've read stories from so many people about something happening to their phone and they didn't get insurance. The repair cost was way more than they would have paid if they enrolled in the plan in the beginning.
Finally took the phone in. Glad it rebooted a few times while there. Long story short, they ordered me a replacement and it might take up to a week to get it. No problem since I have a backup smartphone to use.
oscarthegrouch said:
Finally took the phone in. Glad it rebooted a few times while there. Long story short, they ordered me a replacement and it might take up to a week to get it. No problem since I have a backup smartphone to use.
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Glad to see it will be replaced!!
Sent from my SPH-L900 using Tapatalk 2
I walked in the rain very briefly and have an Otterbox on it... What is the best way to determine that it is a hardware problem and what are my options? (I have the phone for nearly a year, I doubt warranty applies).
I am get pretty tired of using software home button. Note - button doesn't work in recovery mode either.
Blakestr said:
I walked in the rain very briefly and have an Otterbox on it... What is the best way to determine that it is a hardware problem and what are my options? (I have the phone for nearly a year, I doubt warranty applies).
I am get pretty tired of using software home button. Note - button doesn't work in recovery mode either.
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Click to collapse
The warranty is for a year. If the Knox bit Is tripped it's said warranty is voided. I've seen many members who have had Hardware issues repaired even with it tripped after flashing back to unrooted stock. Call samsung support... Don't mention you are rooted if that's the case.