Related
I request users to please check the screens closely of their Xperia ZL. Disable the "auto-brightness", keep the brightness to maximum and set the screen time out a little higher say 5 minutes. My Software version is 4.2.2. The screen FLICKERS. I had my previous Xperia ZL exchanged because of this problem and the "new" phone has the same issue. I am currently having a miserable experience with Sony and their service centers here in India. My previous ZL had a motherboard problem and I am not totally sure if the "new" one is really new or the old wine in a new bottle. If things persist like this I'll probably head to the consumer court.
Any inputs will be greatly appreciated.
A320232 said:
I request users to please check the screens closely of their Xperia ZL. Disable the "auto-brightness", keep the brightness to maximum and set the screen time out a little higher say 5 minutes. My Software version is 4.2.2. The screen FLICKERS. I had my previous Xperia ZL exchanged because of this problem and the "new" phone has the same issue. I am currently having a miserable experience with Sony and their service centers here in India. My previous ZL had a motherboard problem and I am not totally sure if the "new" one is really new or the old wine in a new bottle. If things persist like this I'll probably head to the consumer court.
Any inputs will be greatly appreciated.
Click to expand...
Click to collapse
I did and no flicker for me.
danieldp1990 said:
I did and no flicker for me.
Click to expand...
Click to collapse
Then surely it's a case of me being conned.
No problem on mine either. Please do note that there have been some reports from Z/ZL users having screen flickering experience after upgrading to 4.2.2.
obborr said:
No problem on mine either. Please do note that there have been some reports from Z/ZL users having screen flickering experience after upgrading to 4.2.2.
Click to expand...
Click to collapse
Hmmm the problem seems to come and go. But my previous ZL had a motherboard issue as confirmed by SONY. As I'm typing this message, there's no flickering at all. I am confused. I want to get things right within the warranty period.
A320232 said:
Hmmm the problem seems to come and go. But my previous ZL had a motherboard issue as confirmed by SONY. As I'm typing this message, there's no flickering at all. I am confused. I want to get things right within the warranty period.
Click to expand...
Click to collapse
Yes, it is very frustrating. Some just restart their phone and the problem is just gone. Some experience the problem again after a few days. And not many people have this problem. So, we can't tell right now if the problem comes from the new firmware or from the hardware itself.
When I keep brightness full n that brightness slider is on screen it flickers once while rotating the screen.. When I remove that brightness slider n go to main settings menu no flickering occurs also when auto rotate off no flicker...i thing but I never use full brightness n moreover it flickers just once before rotating so I guess nothing much to worry.
India ZL 6502
Sent from my C6502 using xda premium
No issues here, C6503 4.2.2.
it happened to me one time
after I updated to 4.2.2
unmaskedfalesh said:
When I keep brightness full n that brightness slider is on screen it flickers once while rotating the screen.. When I remove that brightness slider n go to main settings menu no flickering occurs also when auto rotate off no flicker...i thing but I never use full brightness n moreover it flickers just once before rotating so I guess nothing much to worry.
India ZL 6502
Sent from my C6502 using xda premium
Click to expand...
Click to collapse
Thanks everyone..
Hmm btw another question, the replacement unit I got comes loaded with those wallpapers one usually sees in demo units. Here, the ones in the last few rows. Please check this link :
http://forum.xda-developers.com/showthread.php?t=2152482
And is it true that it's not possible to get a SIM running in demo units? I am able to make and receive calls but, for some reason I'm getting a feeling that the replacement I got is a demo unit. The IMEI number on the box and that of the phone are the same but the box does not contain the charger, earphones and the USB cable.
BTW, what I mean by flickering is CONTINUOUS faint flickering of the screen. On the entire screen. The screen shivers!
A320232 said:
Thanks everyone..
Hmm btw another question, the replacement unit I got comes loaded with those wallpapers one usually sees in demo units. Here, the ones in the last few rows. Please check this link :
http://forum.xda-developers.com/showthread.php?t=2152482
And is it true that it's not possible to get a SIM running in demo units? I am able to make and receive calls but, for some reason I'm getting a feeling that the replacement I got is a demo unit. The IMEI number on the box and that of the phone are the same but the box does not contain the charger, earphones and the USB cable.
Click to expand...
Click to collapse
charger battery earphones have separate warranty (6 months) so probably thats y not included .. besides u only exchanged the phone and not everything right
demonicjas said:
charger battery earphones have separate warranty (6 months) so probably thats y not included .. besides u only exchanged the phone and not everything right
Click to expand...
Click to collapse
Yes only the phone was replaced by them. But, the flickering comes and goes. I am having a horrible time here. Is there any chance of a refund? Worst case, I will ask them to give me an XZ as I have lost all faith in ZL anymore.
Every xperia has a demo installed in the phone..it has a demo folder somewhere inside the internal memory which contains the video demo file I foud out when I was exploring the internal memory n there is some code to activate demo on the phone all phones so no need to worry abt that n regarding only getting phone...its policy that company will exchabge obly things that u have problems with...since you had problem in phone and not in accessories so they sent you only phone nothing much I myself got replacement for faulty led indicator n they replaced only phone...
Sent from my C6502 using xda premium
---------- Post added at 09:08 PM ---------- Previous post was at 09:01 PM ----------
I tried again but it doesnot flicker at all...and do u keep brightness full all the tym...bcz its so bright even at 50% . I keep mine at 17% with auto brightness on..moreover if its bothering you y dont u demand to talk to one of the company executive n tell them issue they might offer you another device n this time after checking every thing accept the device n about Z Its kinda waste to get that cause it has much more problems n bugs than zl...search the forum u will find a plenty n I dont think you will want more problems
Sent from my C6502 using xda premium
unmaskedfalesh said:
Every xperia has a demo installed in the phone..it has a demo folder somewhere inside the internal memory which contains the video demo file I foud out when I was exploring the internal memory n there is some code to activate demo on the phone all phones so no need to worry abt that n regarding only getting phone...its policy that company will exchabge obly things that u have problems with...since you had problem in phone and not in accessories so they sent you only phone nothing much I myself got replacement for faulty led indicator n they replaced only phone...
Sent from my C6502 using xda premium
---------- Post added at 09:08 PM ---------- Previous post was at 09:01 PM ----------
I tried again but it doesnot flicker at all...and do u keep brightness full all the tym...bcz its so bright even at 50% . I keep mine at 17% with auto brightness on..moreover if its bothering you y dont u demand to talk to one of the company executive n tell them issue they might offer you another device n this time after checking every thing accept the device n about Z Its kinda waste to get that cause it has much more problems n bugs than zl...search the forum u will find a plenty n I dont think you will want more problems
Sent from my C6502 using xda premium
Click to expand...
Click to collapse
I have done all possible things from my end. My first ZL had a motherboard problem and after much argument, I got the replacement which isn't any better. They initially wanted to replace the motherboard only but I rejected it. I had asked for a completely new phone.
I usually keep the display at "auto". But now, I have kept it at "max" to check if the flickering occurs. It comes and goes. I last saw the flickering today morning. I will ask for a refund since I cannot keep a faulty product. And, I agree with you about ZL>Z in many aspects. This phone fits my requirements perfectly but what I have been going through over the past few days...a real nightmare.
No Flicker Here. Sony Xperia ZL C6506 running latest update 4.2
A320232 said:
I have done all possible things from my end. My first ZL had a motherboard problem and after much argument, I got the replacement which isn't any better. They initially wanted to replace the motherboard only but I rejected it. I had asked for a completely new phone.
I usually keep the display at "auto". But now, I have kept it at "max" to check if the flickering occurs. It comes and goes. I last saw the flickering today morning. I will ask for a refund since I cannot keep a faulty product. And, I agree with you about ZL>Z in many aspects. This phone fits my requirements perfectly but what I have been going through over the past few days...a real nightmare.
Click to expand...
Click to collapse
i understand your problem like you i am too a little touchy about my devices faults..then its better you directly demand talking to one of the executive manager. bt sad to say ,i dont think they will refund.and this time if they exchange ask a sealed box.
It's 100% related to the 4.2.2 update, so be comforted it's not in anyway hardware related. This was one of the primary reasons I downgraded back to 4.1.2.
spielnicht said:
It's 100% related to the 4.2.2 update, so be comforted it's not in anyway hardware related. This was one of the primary reasons I downgraded back to 4.1.2.
Click to expand...
Click to collapse
The problem is temporarily solved with a fresh install of the 4.2.2 update and then randomly comes again. I do not know what to do. I am forced to run to the service centers time and again. Is there any way to downgrade to 4.1.2 without losing the warranty?
Yes, you can downgrade back to stock 4.1.2 firmware, many of us have done it (flickering was one of biggest reasons). It will keep your warranty 100% intact since the bootloader isn't touched. Remember, only unlocking your bootloader voids your warranty, and you're not doing that here. You're simply using a 3rd party tool (Flashtool) in place of Sony's PCC/SUS tool to flash a 100% stock Sony ROM.
Just follow these instructions I posted last week: http://forum.xda-developers.com/showthread.php?t=2342680
A320232 said:
The problem is temporarily solved with a fresh install of the 4.2.2 update and then randomly comes again. I do not know what to do. I am forced to run to the service centers time and again. Is there any way to downgrade to 4.1.2 without losing the warranty?
Click to expand...
Click to collapse
so my xperia zl is having a sudden death. When im trying to turn it on again and the sony logo appeared, suddenly my phone is dead but sometimes it could reached homescreen but it dead again ! the only way to make it alive is charging the phone but after a couple of minutes this phone not charging, it will dead ! before this happen i downloaded a game from play store, when the fist time im playing that game it was okay but when the second time im playing that game suddenly my phone dead and then this problem start ! please give me sloution to this problem :crying:
riskyrizki said:
so my xperia zl is having a sudden death. When im trying to turn it on again and the sony logo appeared, suddenly my phone is dead but sometimes it could reached homescreen but it dead again ! the only way to make it alive is charging the phone but after a couple of minutes this phone not charging, it will dead ! before this happen i downloaded a game from play store, when the fist time im playing that game it was okay but when the second time im playing that game suddenly my phone dead and then this problem start ! please give me sloution to this problem :crying:
Click to expand...
Click to collapse
what firmware version u have? what game did you downloaded?more info please.
Yeah please more info!
Try this:
When the phone is on hold power button and volum up/+ button for 20 seconds. After this it 3 times vibrates. Then turn the phone again on.
i was also having same problem with my phone it's not any app problem its hardware problem, 99% it can be battery defect i have sent my phone to service center and they replaced my phone with new one...i think this problem now increases more in ZL user's...
danieldp1990 said:
what firmware version u have? what game did you downloaded?more info please.
Click to expand...
Click to collapse
my firmware is 4.2.2 jellybean, the game is plague inc
khachanedhaval said:
i was also having same problem with my phone it's not any app problem its hardware problem, 99% it can be battery defect i have sent my phone to service center and they replaced my phone with new one...i think this problem now increases more in ZL user's...
Click to expand...
Click to collapse
yeah i think its the same problem , im reinstalled my phone but it didnt help.
gripfly said:
Yeah please more info!
Try this:
When the phone is on hold power button and volum up/+ button for 20 seconds. After this it 3 times vibrates. Then turn the phone again on.
Click to expand...
Click to collapse
i tried that, my battery phone was 98% then decreased to 87% and then dead
Hppnd to my ZL too..
Tried reinstalling, factory reset bt none helped...
Had to return the phone. Rcvd a new one nd its working fine as of now(fingrs crossd)
same cases with my ZL, i've bring my ZL to SSC and they replace the battery,
and for ssc in indonesia need 2 month to fix this issue due they dont have part to replace the broken one
now my ZL is fine, and hope i dont face this issue again :angel:
GilaLuNdro said:
same cases with my ZL, i've bring my ZL to SSC and they replace the battery,
and for ssc in indonesia need 2 month to fix this issue due they dont have part to replace the broken one
now my ZL is fine, and hope i dont face this issue again :angel:
Click to expand...
Click to collapse
damn ! im from indonesia :crying:
hi
pleaz hellp me
Just bought Xperia ZL 1 month ago.yesterday i was browsing my internet suddenly chrome hanged and phone just shut down automatically my battery was 33% charged at that time...after turning it on it again suddenly shuts down..i charged my battery to 100% also still same problem..on charging it to wall charger it boots fine and as soon i remove charger phone shuts down in 5 minutes anyone having this type of issue.??? plz help
Sounds like battery problem
Sent from my GT-I9300 using Tapatalk
Try to reinstall the os. How? Connect down load the Sony pc companion. Install it. Then connect your phone to the pc. At the left of the software click on support zone in some were say "repair“ click there and follow the instruction. This is the first you must do.
Enviado desde mi C6502 mediante Tapatalk
END2DAY said:
hi
pleaz hellp me
Just bought Xperia ZL 1 month ago.yesterday i was browsing my internet suddenly chrome hanged and phone just shut down automatically my battery was 33% charged at that time...after turning it on it again suddenly shuts down..i charged my battery to 100% also still same problem..on charging it to wall charger it boots fine and as soon i remove charger phone shuts down in 5 minutes anyone having this type of issue.??? plz help
Click to expand...
Click to collapse
You exexperiencing what i have been experience...this is due to battery or battery management problem...and nothing even flash factory firmware will solve tis problem...unless you can repair by change the battery yourselves...otherwise there's nothing you can do except return it to sony service center for repair....
I have experience this problem and sony return my phone with great conditions....if you have warranty of course so nothing to worry about...
You must relock bootloader and unroot first before sending it....trust me, its ok...hope this help...
Sent from my C6502 using XDA Premium 4 mobile app
Same issue
martin132014 said:
You exexperiencing what i have been experience...this is due to battery or battery management problem...and nothing even flash factory firmware will solve tis problem...unless you can repair by change the battery yourselves...otherwise there's nothing you can do except return it to sony service center for repair....
I have experience this problem and sony return my phone with great conditions....if you have warranty of course so nothing to worry about...
You must relock bootloader and unroot first before sending it....trust me, its ok...hope this help...
Sent from my C6502 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Had the same issue. Sony service center replacing the whole phone incase ur mobile is in warranty.:highfive:
"Watermark"
martin132014 said:
You exexperiencing what i have been experience...this is due to battery or battery management problem...and nothing even flash factory firmware will solve tis problem...unless you can repair by change the battery yourselves...otherwise there's nothing you can do except return it to sony service center for repair....
I have experience this problem and sony return my phone with great conditions....if you have warranty of course so nothing to worry about...
You must relock bootloader and unroot first before sending it....trust me, its ok...hope this help...
Sent from my C6502 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hi~I also expecting this problem on my C6502~I have rooted my phone and I didn't unroot it by bin4ry rooting method~I just reflash back to official ROM using Flashtool and get unrooted~but....I get a "Rooting Status:" in the service menu(*#*#7378423#*#*）, is it matter?
Sorry for my bad English~
kevinlee94 said:
Hi~I also expecting this problem on my C6502~I have rooted my phone and I didn't unroot it by bin4ry rooting method~I just reflash back to official ROM using Flashtool and get unrooted~but....I get a "Rooting Status:" in the service menu(*#*#7378423#*#*）, is it matter?
Sorry for my bad English~
Click to expand...
Click to collapse
did you root it by doomlord?
battery
so if i replace the battery it should be fine?
WooMasta said:
so if i replace the battery it should be fine?
Click to expand...
Click to collapse
I replaced mine 2 months ago and its been good since.... Knock on wood!! lol
Sent from my C6503 using Tapatalk
Same here. I replaced battery on the C6506 (which was a bit of a pain because the stock battery is glued very well inside) and it is fine now.
Change battery,,, the same problem happened with my phone and i changed mine,and the phone working well
Sent from my C6503 using XDA Free mobile app
sony xperia zl c6502 shuts down when charger remove
END2DAY said:
hi
pleaz hellp me
Just bought Xperia ZL 1 month ago.yesterday i was browsing my internet suddenly chrome hanged and phone just shut down automatically my battery was 33% charged at that time...after turning it on it again suddenly shuts down..i charged my battery to 100% also still same problem..on charging it to wall charger it boots fine and as soon i remove charger phone shuts down in 5 minutes anyone having this type of issue.??? plz help
Click to expand...
Click to collapse
hey bro same problem how to solved this...
Look this http://forum.xda-developers.com/showthread.php?t=2864009
Sent from my Xperia - 78Kernel
Its a 100% battery problem, just replace it
END2DAY said:
hi
pleaz hellp me
Just bought Xperia ZL 1 month ago.yesterday i was browsing my internet suddenly chrome hanged and phone just shut down automatically my battery was 33% charged at that time...after turning it on it again suddenly shuts down..i charged my battery to 100% also still same problem..on charging it to wall charger it boots fine and as soon i remove charger phone shuts down in 5 minutes anyone having this type of issue.??? plz help
Click to expand...
Click to collapse
I've got the same problem. Very strange, before I updated to 5.0.2 there wasn't any problem...
How long has your new battery been working for? I just replaced mine like couple weeks ago
laidbackcloud said:
How long has your new battery been working for? I just replaced mine like couple weeks ago
Click to expand...
Click to collapse
I've sent it back to Amazon, so they can replace the battery.
Gustavo RD78 said:
Look this http://forum.xda-developers.com/showthread.php?t=2864009
Sent from my Xperia - 78Kernel
Click to expand...
Click to collapse
I tried the additional battery wiring method and it works! Thanks
My xperia ZL keeps shutting down at random times, and when I try turning it on it usually turns off again at the Sony logo, or it turns on only to shutdown again.
BUT it works perfectly fine with the charger plugged in, and something I have noticed is that the charging light when the phone is turned off is yellowish now instead of purely orange like it usually is,
Plus i noticed that the phone without the charger runs fine for awhile, but as soon as I turn the camera on it shutsdown which it doesnt with the charger on.
What is the problem here?
Defect battery. Its a known issue on zl. You need to send it to a sony service center. Good luck.
Sent from my C6503 using xda app-developers app
ThuCommix said:
Defect battery. Its a known issue on zl. You need to send it to a sony service center. Good luck.
Sent from my C6503 using xda app-developers app
Click to expand...
Click to collapse
Now it wont turn on at all, even with a charger screen keeps flashing and led too, is it possible to firstly access the phone via computer so I can copy images etc? I really need the stuff i have saved on the phone really should have backed it up before :/
Try holding down the reset button near the sdcard for a moment, this should fix the issue its not starting on charger.
Sent from my C6503 using xda app-developers app
ThuCommix said:
Defect battery. Its a known issue on zl. You need to send it to a sony service center. Good luck.
Sent from my C6503 using xda app-developers app
Click to expand...
Click to collapse
i had same problem .......i don't think its a battery problem because my device is working fine in every other things....for this problem,it started after updating my device to 4.3 ...i think its something to do with camera app ......anyway i'm back to 4.2.2 and its working fine(no problem)
today again i updated my zl to 4.3,i found where the problem is ,there is no problem in camera app ,actualy problem is in its modes.every time i tried opening 'picture effect' mode it open for 4-5 seconds and then phone shuts down.i disable picture effect from settings and every thing is working fine.could anyone please test it on his/her device
do this:-
open camera ,click on picture effect ,when many sceans come ,move your device for 3to5 secs and click on scetch effect and see if your decvice shuts down.
for info
my device is clear no root ,no BU
gagu.436425 said:
today again i updated my zl to 4.3,i found where the problem is ,there is no problem in camera app ,actualy problem is in its modes.every time i tried opening 'picture effect' mode it open for 4-5 seconds and then phone shuts down.i disable picture effect from settings and every thing is working fine.could anyone please test it on his/her device
do this:-
open camera ,click on picture effect ,when many sceans come ,move your device for 3to5 secs and click on scetch effect and see if your decvice shuts down.
for info
my device is clear no root ,no BU
Click to expand...
Click to collapse
Hi bro, can you help me out. My ZL faulty same like you. How you do to solve it. Before update to 4.3, my ZL no problem. After updated to 4.3, my signal loss, suddently shut down and stuck at sony logo and shut down back.
gagu.436425 said:
today again i updated my zl to 4.3,i found where the problem is ,there is no problem in camera app ,actualy problem is in its modes.every time i tried opening 'picture effect' mode it open for 4-5 seconds and then phone shuts down.i disable picture effect from settings and every thing is working fine.could anyone please test it on his/her device
do this:-
open camera ,click on picture effect ,when many sceans come ,move your device for 3to5 secs and click on scetch effect and see if your decvice shuts down.
for info
my device is clear no root ,no BU
Click to expand...
Click to collapse
Work fine here. No reboot, no force close. By the way I flash the 4.3 ftf and wipe everything to ensure clean install of OS.
Sent from my Z10 using Tapatalk
@slinkyzone
sorry to say bro...but i was wrong ..it is a battery deffect...i already sent my device to service centre:crying:
even though my zl was working fine except shutdowns in camera,signal lost and these problems are getting bigger.........i advice you to send your zl to sevice centre.
@butatx
thx for replying...BTW i also did the clean install but no luck
{ waiting for my lovely ZL}
gagu.436425 said:
@slinkyzone
sorry to say bro...but i was wrong ..it is a battery deffect...i already sent my device to service centre:crying:
even though my zl was working fine except shutdowns in camera,signal lost and these problems are getting bigger.........i advice you to send your zl to sevice centre.
@butatx
thx for replying...BTW i also did the clean install but no luck
{ waiting for my lovely ZL}
Click to expand...
Click to collapse
Alright will send mine to service center as my ZL still under warranty. Thanks
dani_cfc01 said:
My xperia ZL keeps shutting down at random times, and when I try turning it on it usually turns off again at the Sony logo, or it turns on only to shutdown again.
BUT it works perfectly fine with the charger plugged in, and something I have noticed is that the charging light when the phone is turned off is yellowish now instead of purely orange like it usually is,
Plus i noticed that the phone without the charger runs fine for awhile, but as soon as I turn the camera on it shutsdown which it doesnt with the charger on.
What is the problem here?
Click to expand...
Click to collapse
Exactly the same problem over here buddy...
Here's a little letter I've written to Sony Support and their Press people:
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Sao Paulo, Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and in less than 1 month after they received my RMA, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, NONE of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (Z - ZL - Z1 - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."
Same problem here; already 2 days waiting for my Sony smartphone support Account email activation and still waiting ( done it twice from hotmail and gmail ).
A short-time solution is to open the device, disconnect battery for some minutes and build it up all again---> the phone will work form some days/weeks until it start crapping again...really a shame product for Sony...whould expect more from such an expensive product from one of the most expensive trademarks.
Hope I get some more luck from support.
Chonwey said:
Same problem here; already 2 days waiting for my Sony smartphone support Account email activation and still waiting ( done it twice from hotmail and gmail ).
A short-time solution is to open the device, disconnect battery for some minutes and build it up all again---> the phone will work form some days/weeks until it start crapping again...really a shame product for Sony...whould expect more from such an expensive product from one of the most expensive trademarks.
Hope I get some more luck from support.
Click to expand...
Click to collapse
Did you got some feedback ?
I'm running into the same issue right now.
i have this problem!!!!!!!!!
see this topic:
http://forum.xda-developers.com/showthread.php?t=2761041
plz help my phone not warranty!!!(((
If the problem is the battery?
---------- Post added at 09:27 PM ---------- Previous post was at 08:48 PM ----------
i find problem:
problem with bms!!!
2 method for fix!
1.change battery
2.change battery and reset bms!!!
silverbios said:
i have this problem!!!!!!!!!
see this topic:
http://forum.xda-developers.com/showthread.php?t=2761041
plz help my phone not warranty!!!(((
If the problem is the battery?
---------- Post added at 09:27 PM ---------- Previous post was at 08:48 PM ----------
i find problem:
problem with bms!!!
2 method for fix!
1.change battery
2.change battery and reset bms!!!
Click to expand...
Click to collapse
Whats bms??
ATRIXXIRTA said:
Whats bms??
Click to expand...
Click to collapse
http://en.wikipedia.org/wiki/Battery_management_system
No one knows what is in my country
plz help!!!!
lissyx said:
Did you got some feedback ?
I'm running into the same issue right now.
Click to expand...
Click to collapse
No.
Change battery, problem solved.
They just can't accept the crappy battery they've used, still they know that's the issue.
It's funny that this phone is rated as having a 2370mah battery. But.....
Stock battery I had to replace:
{
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Replacement battery:
Sent from my C6503 using Tapatalk
---------- Post added at 10:44 PM ---------- Previous post was at 10:42 PM ----------
ATRIXXIRTA said:
It's funny that this phone is rated as having a 2370mah battery. But.....
Stock battery I had to replace: 2300mah
Replacement battery: 2330mah
Sent from my C6503 using Tapatalk
Click to expand...
Click to collapse
Sent from my C6503 using Tapatalk
it's the battery
I had this problem, change the battery, buy it on ebay:good:
I have same problem.This is big problem of all xperia ZL!!!
So this is the fastest way how I can introduce to you my problem - please open Attachments and see my battery history. My phone just back from the service repair. They told me that the battery has been replaced. Maybe it was big mistake that after I get my compact in hands I rooted him and restored the old ROM and now I'm worring that I just have broken next battery. Is that possible? or my phone wasn't repaired...?
MaryChristma said:
So this is the fastest way how I can introduce to you my problem - please open Attachments and see my battery history. My phone just back from the service repair. They told me that the battery has been replaced. Maybe it was big mistake that after I get my compact in hands I rooted him and restored the old ROM and now I'm worring that I just have broken next battery. Is that possible? or my phone wasn't repaired...?
Click to expand...
Click to collapse
Just flash a stock rom and see what happens. Maybe some combination of your old features is bad for batterys.
I have exactly the same problem. Sending of for repair tomorrow. It seemed to start when I started using Google voice but when I stopped using it the problem stayed so I think it's unrelated.
I ran into problems after installing Lollipop,now my z1c won't charge like it used to. I had it charging last night for 10 hours and it went from 11-50%, have no idea what happened. Did factory reset and even installed from the scratch again with no luck. Also I sometimes get the text power is going faster than you're charging,etc. Tried three different chargers and cables.
Lähetetty minun D5503 laitteesta Tapatalkilla
Did you experienced any water damage?
If you're asking from me,no I had a bootloop first trying to flash rooted Lollipop,don't know if that damaged something. But I've had hundreds of bootloops before so my phone should have been dead long time ago.
Lähetetty minun D5503 laitteesta Tapatalkilla
Finally succeeded charging to 100%,only able to do so by turning off phone while charging. Calibrated the battery and installed Better battery stats to see are there some bugs eating the battery like crazy.
Lähetetty minun D5503 laitteesta Tapatalkilla
hottomato said:
I have exactly the same problem. Sending of for repair tomorrow. It seemed to start when I started using Google voice but when I stopped using it the problem stayed so I think it's unrelated.
Click to expand...
Click to collapse
Got my phone back from sony. They replaced the battery under warranty.
hottomato said:
Got my phone back from sony. They replaced the battery under warranty.
Click to expand...
Click to collapse
Hey, did it solve the battery sudden drop issue??
Edit: If possible, please attach ur battery usage snap with the new battery..
Yeah, solved the sudden drops. Still don't get as much life as when I originally got the phone but I think thats due to apps syncing too often etc.
I'll try and post a picture in a bit.
hottomato said:
Yeah, solved the sudden drops. Still don't get as much life as when I originally got the phone but I think thats due to apps syncing too often etc.
I'll try and post a picture in a bit.
Click to expand...
Click to collapse
Thanks and a snap of battery usage will be great if u can share...
https://www.dropbox.com/s/whnzkwruojrws2p/Screenshot_2015-04-25-08-44-04.png?dl=0
---------- Post added at 02:46 PM ---------- Previous post was at 02:45 PM ----------
https://www.dropbox.com/s/m96twmw61x29z1r/Screenshot_2015-04-25-14-31-41.png?dl=0
hottomato said:
https://www.dropbox.com/s/whnzkwruojrws2p/Screenshot_2015-04-25-08-44-04.png?dl=0
---------- Post added at 02:46 PM ---------- Previous post was at 02:45 PM ----------
https://www.dropbox.com/s/m96twmw61x29z1r/Screenshot_2015-04-25-14-31-41.png?dl=0
Click to expand...
Click to collapse
So you are using kitkat... I am having the sudden drop issue in lollipop and some other people also facing it only lollipop .. I think its software issue in lollipop
Yep on kit kat. I thought it was software originally but it did it in recovery and also after being repaired in pc companion. There's several people on here with the same issue, I had an online chat sessionand they said send it in for repair.
Facebook and Google Play Services Keep Alive permission -> OFF helped things a lot in Lollipop, using the App Ops app from Play Store. Still getting Facebook notifications just fine.
Not sent by me.
Yea.
Syncing, checking mail automatically, keeping Wi-Fi on all the time.
I don't know better methods to get rid of battery woring long hours.
ONLY checking IMAP mail account discharged my phone over the night completely.