Can i get my tablet replaced by asus in these conditions? - Nexus 7 (2013) Q&A

So, for the last month i can see a purple brush-like dot in the middle of my screen.It can only be seen in dark backgrounds like black or grey.The problem is that in the meantime, i got the hairline screen crack by holding the tablet in my pocket while sitting down, so i don't think it should fall under physical damage since it's more of a design flaw.
Basically if i get my nexus 7 to my local service saying that the tablet has the purple dot problem, can it be replaced without taking into account the screen crack that appeared after the purple dot?
Also, if the screen is broken what parts will i need to manually fix it and will it require some more advanced knowledge?

Related

Is this a sign that my screen will be going bad soon?

I have a Tilt 2, and just recently noticed that when the screen is off, a section of the screen has the "rainbow like warp color". Its not oil or grease, it wont wipe off so the problem must be in the screen, though it looks like its on the surface. However, I do not notice any degradation when the screen is on. Everything color wise and everything looks normal.
http://www.imagebam.com/image/235a7355800330
Should I be worried about this? Is this a sign that even though the phone is new, and its never been mis-handled, that the screen is going to have problems soon? I have insurance on the phone and not sure if I could even get it replaced at this point, or if id have to wait until the screen actually has issues when its on.
http://forum.xda-developers.com/showthread.php?t=541332&highlight=rainbow&page=2
I have it too. But it doesn't interfere with my use of the device, so I don't really care...
No there all like that, I have gone through 2 and they both had more then 4 dead pixels as well. Find a dark black photo or just turn your camera on and put you finger over the lens and you will find many.
Zzim said:
No there all like that, I have gone through 2 and they both had more then 4 dead pixels as well. Find a dark black photo or just turn your camera on and put you finger over the lens and you will find many.
Click to expand...
Click to collapse
The Newton Rings are probably very prevalent. I can’t say that I agree with your statement on the dead pixels though. Sounds like you got unlucky with both devices. I’ve tested mine with 4 images for black, red, green, and blue. Every pixel works fine for me.
Its caused by the layers between the touch screen digitizer and the actual LCD screen. The soft flexible LCD materials touch and form Newton's Ring patterns that appear as the pictures show.
On my old phone (A kaiser) the original screen did not exhibit this behavior, but when I replaced the screen, the new one did...
Luck of the draw,and no it is nothing bad...
I had this problem in european tp2 model... took it for repair and they changed the screen in warranty...

[Q] Should I return my handset?

Ok so these are the symptoms my phone has:
1. Very small in perfection in the polycarbonate on the back right hand side. Looks like a small hairline crack but it's not a crack its smooth. Doesnt really bother me but I do know it's there...
2. Small mark under the screen, only visable on dark backgrounds or when looking at a black image. Not sure if it's one of these "yellow spots" people have mentioned but so far after 5 days it's still there.
3. Fruit Ninja lags a lot. Other tegra games seem so so but the screen gets very hot and also the spot under the camera ring.
4. If I tilt the phone slightly to the right for example in this forum I can see small pattern (slantered) on the screen.
5. When using the keyboard in landscape mode the predictive text bar moves about.
6. Some times when I press the power button to switch the screen off it comes back on as if its stuck slightly.
7. Some other small software glitches.
Would you ask for a replacement given these items?
Yes, you should bring it back for a replacement.
The crack and the mark under the screen is worth replacing it, you've spent money on a product that isn't as good as they clamed, so a broken phone.
I'm taking mine back tomorrow.. damn yellow spots
i returned mine for the yellow spot issue the day after i got it, got an exchange for another, couldn't be happier, with the lag and such its all just software and its kinda what you'd expect getting the new device at release, wait for some patches and see how it goes, but id exchange for the yellow spot issue anyday
Yes do it but just have to hope the replacement doesn't have any issues itself.
Sent from my HTC One X using Tapatalk

[Q] One X Warranty Farce.

I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
gamesmaster20 said:
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
Click to expand...
Click to collapse
posts like yours make me double think before sending my one out again for repairs...i have got a yellow spot on the top right hand side of my phone...cover it in a black wallpaper you do not even notice it.
stick a white wallpaper though it is there...was thinking about sending it out but for a little spot i am thinking of sticking with it and save up some money and buy a new phone in a few months...
if i was you though escalate the matter till you get yourself a brand spanking new one and one that actually is flawless..
hamdir did not rest till he had the perfect one and he went through like 12 handsets if i am not mistaken..so if i was you send it back and keep nagging on them

White light spot on screen between sim and sd slots on T325

EDIT: Someone please move this post to troubleshooting, this is between my first posts on this forum, sorry.
Hello,
I have an issue with my T325, I have a white light bleed spot that is visible only on white or light pages between the two slim slots (in the middle of the screen but a bit to left). They are not dead pixels, many cheap phones have such a brighter spot.
I bought the tablet brand new 5 months ago, I have warranty for one and a half more years but it takes half a month or more until they see, repair and return the device if I send it in. (I haven't paid for premium service)
The spot appeared about 3 months ago but I told myself that I will not change my otherwise perfect screen for a brighter 0.3cm white spot even if it's a little annoying sometimes ( I had already exchanged two tablets until I got one without dead pixels or dirt inside the screen). I haven't dropped, pushed the screen on that point or did anything that could have damaged it.
However, at the beginning of this month i wiped my screen with a cloth that had something very hard on it and I didn't see and managed to get a deep 1 cm scratch (I can actually hook my nail in it) exactly in the middle of my screen and I didn't have a screen protector (who needs one on a tablet ? ). I am thinking on convincing somehow the service to change the screen because of the light bleeding. The two issues are unrelated, there is only one scratch on the screen clearly from a swiping motion.
Does anyone have an idea on whether the screen is defective or there is some strain in that point ?
Did anyone have a similar issue and managed to solve it ? Should I try sending it in ?

Bright Green Line on Screen

I got the Tab S4 a week ago and have been impressed with everything about it - screen, camera, excellent tablet.
Anyway - I am at work today and turned on the tablet only to find a Bright Green line exactly halfway down the screen (in portrait view) can't get rid of it -
I haven't dropped the tablet or treated it roughly or done anything could have caused this. I put on a glass screen protector yesterday - but didn't even have to push hard on the screen to get rid of bubbles or anything. It was an easy install - and the screen looked great. BUT this morning - with a bright green line thru the screen - well, it doesn't look so great any more.
Taking it back to Best buy today - just wondered if any one else had a similar problem?
EDIT -I was going to get a screen shot of the Green Line (if I could) and when I powered the tablet back on the Green light flickered and then went away. So now there is no green line there. = turned on again - and green line is back.
one other think I noticed - when the green line went a way, I noticed there was a SINGLE very small red pixel in the middle of the screen - when the green line went away, the red pixel was present - a tiny little dot of red - but when the green line came back - the red pixel went away. (by the way - the red pixel is in a different location of the screen than the green line.
This is a known problem with amoled screens. You've got a dud. Get a replacement. Even the iPhone X had some reports of it
Line on screen
I have the Galaxy tab S4 also and I have the line halfway down the screen too. I have to send it to Samsung to get fixed. I took such great care of it. I even put the rubber tpu case on with gloves to avoid leaving finger prints on the gorgeous glass back. This sucks. The LTE version is like 800 bux!
Yeah, sounds like you got a faulty unit. Just take it back to the retailer for a replacement or take it into the Samsung Service Center for repairs.

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