So I have my DHD since Oct, and I just recently noticed the screen seems to be off center, or misaligned. It's not a big issue, but I'm curious if others are like mine. If you look at the pics you can see the black boarders on each side of the screen, and the one on the right is bigger, but it's not just a thicker boarder, but if you look close (if you look at yours you may need to angle it in light to see the true boarder and the emptyness) you can see the screen seems to be positioned more to the left, and it seems to go from top to bottom (meaning at the top the boarder is right next to the screen, and the gap gets bigger as it gets to the bottom). Inside the boarder there is black empty space, but only on the right side. The left side is right next to the boarder. It almost seems like the screen underneath the glass is shifted. I hope I didn't confuse anyone, but I'm just wondering if it is misaligned there may be a way to fix it.
Thats how its ment to look ya dope lol
Sent from my Desire HD using Tapatalk
AndroHero said:
Thats how its ment to look ya dope lol
Sent from my Desire HD using Tapatalk
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Really? Why would they put more space on the right side? I'm not talking about the space from the bar with the apps, phone, and settings to the end of the wallpaper, but the space from the wallpaper to the painted black boarder on the glass.
bobbyphoenix said:
Really? Why would they put more space on the right side? I'm not talking about the space from the bar with the apps, phone, and settings to the end of the wallpaper, but the space from the wallpaper to the painted black boarder on the glass.
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oh i can see it now, no i dont have that black border maybe email htc about it?
Mine also same...right side gap and today i give to service centre .
first the updated software but solution. Then they received and said to change LCD. Now waiting to come...from service center..
Wow, never really noticed about this, until i saw this thread, mine is also slightly off center to the left.. But not noticeable and i can live with it.. very hard to see the differences.. less than a milimeter..
I've just noticed this on mine, only had it since launch! Mine looks almost as if its mounted at a slight anti clockwise angle.
Looks like HTC QC team were on holiday when the DHD was released!
Miny is a tiny bit off centre too, although I would have never noticed if it was not mentioned here. I would be prepared to live with it but I also have a spec of dust under the screen since new and I also have the camera blur problem, so this squint screen if the final straw for me... it's going back to HTC. Hopefully with these 3 problems I will get a new handset from them rather than a repair. There's only so much you can polish a turd
CitizenLee said:
Looks like HTC QC team were on holiday when the DHD was released!
Miny is a tiny bit off centre too, although I would have never noticed if it was not mentioned here. I would be prepared to live with it but I also have a spec of dust under the screen since new and I also have the camera blur problem, so this squint screen if the final straw for me... it's going back to HTC. Hopefully with these 3 problems I will get a new handset from them rather than a repair. There's only so much you can polish a turd
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Yeah I just noticed it on mine about a week ago. I probably wouldn't have, but I was trying different cases, and one made it look funny, so I looked closer. At first I thought it was the case, but then saw it was the screen. Without the case on I don't really notice it. Funny you say that about the spec of dust. I have one also. on the opposite side of the volume rockers. I can only see it on a pure white background. Thanks for you input. I was just wondering how may were like that. It seems like more than just me.
Reply from HTC
I emailed HTC about the screen being off center, and I included the pics form this thread, and even gave the link. Here is what they replied with:
"Thank you for your inquiry regarding the display on your HTC Desire HD device.
If this issue coincided with the installation of a third party application, please remove the application and evaluate the result. If removal of the application appears to resolve the issue, the application is likely the cause and you should contact the application provider for further assistance.
If no third party application is involved, please soft reset your phone by powering it off, removing the battery, waiting ten seconds, and then reinserting the battery and restarting the device.
If your device's display continues to be off center, I recommend you restore it to its factory default settings by performing a factory data reset. This will permanently erase all installed programs and data files on your phone; you will therefore want to first back up all files to your storage card or to a third party application from the Android Market. Use HTC Sync to back up Outlook contacts and calendar files, or Google Sync to back up your Google contacts and calendar. Calendar events are color-coded: green for Outlook, blue for Google, and orange for Exchange. You can back up text and picture messages by forwarding them to an email address. It will not affect files on your storage card.
To reset your phone, please press Home > MENU and then tap Settings > SD & phone storage > Factory data reset > Reset phone > Erase everything.
If a factory data reset does not resolve your device's issue, I recommend you contact our HTC Return Merchandise Authorization (RMA) and Repair Department for further assistance. Please contact them by dialing 1-888-617-1113. Their business hours are 8:00 AM to 8:00 PM Eastern Time seven days per week. Please have the device serial number (S/N) available when you contact them. You can find the S/N in the battery compartment of your phone.
If you need to contact us again, please include the device S/N in your response."
I guess maybe a factory reset will reposition the screen?
And who says Customer Service responses are scripted.
Of course, a factory reset will magically reposition the screen. Why didn't we think of that.
factory reset not work for me..........my desire hd sent to HTC head office.
You guys want QC issues? On the first DHD I had 2 weeks ago, the speaker grill above the screen was not straight. It was on a 2-3 degree slant and was visible, especially when using it with a case.
WorldIRC said:
You guys want QC issues? On the first DHD I had 2 weeks ago, the speaker grill above the screen was not straight. It was on a 2-3 degree slant and was visible, especially when using it with a case.
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I have that too. The left side of the grill is almost touching the bottom right by the screen while the right side is up a bit more. You can really see more of the aluminum in between the right side than the left, so I have a dust particle under the screen, the screen is off center, and the grill is slanted. I'm calling HTC to get a new one for sure.
UPDATE
Well well well. I sent my phone to HTC to fix my issues. Just got it back today. 100% perfect! The screen is positioned beautifully. They even removed the one little spec of dust that I had trapped there. I really thought it would come back with a note saying they couldn't fix anything. I am very impressed. I guess with the screen being off center is what made the SIM cover be off also. When I looked at the phone from the front the right side SIM cover was in more than the left. Well now it's 100% perfect! The only thing they didn't (couldn't) fix is the speaker grill being at a slight angle. Since it's CNC'd into the aluminium body they would have had to replace the entire body. I can live with that now that the rest is perfect. Oh and I know it's my same phone since I made little tiny marks where only I could see them, and they are still there now.
could you stop to report problems in your devices? i'm pretty sure if i'll look further i'll find some issues too, and i will blame it on you! =oP
until now i didn't find anything, but the glass of the right side of the screen is a little bit off of the frame and everytime i need to pull down the notification bar i feel like i'm fingering paper... weird thing!
thiagodark said:
could you stop to report problems in your devices? i'm pretty sure if i'll look further i'll find some issues too, and i will blame it on you! =oP
until now i didn't find anything, but the glass of the right side of the screen is a little bit off of the frame and everytime i need to pull down the notification bar i feel like i'm fingering paper... weird thing!
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LOL Yeah mine had that too. On both sides. Like the screen was lower than the frame, but now everything is flush and even. I got my phone originally out of the second batch HTC made, so maybe they corrected all the problems, because now it's perfect.
i told you so, a issue just appears today! =o\ i'm stuck in car mode, according to my searches, a short in charger cable let you mobile feels like you plugged in a car dock, what active car mode... but, now it believes i'm in a dock even with cable unplugged... i guess i should create a thread about it! =o\
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
gamesmaster20 said:
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
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posts like yours make me double think before sending my one out again for repairs...i have got a yellow spot on the top right hand side of my phone...cover it in a black wallpaper you do not even notice it.
stick a white wallpaper though it is there...was thinking about sending it out but for a little spot i am thinking of sticking with it and save up some money and buy a new phone in a few months...
if i was you though escalate the matter till you get yourself a brand spanking new one and one that actually is flawless..
hamdir did not rest till he had the perfect one and he went through like 12 handsets if i am not mistaken..so if i was you send it back and keep nagging on them
Hi, just wondering if anyone has this problem. On the white screen as well as camera, a yellow stain has appeared on the top, like a coffee stain on a page. Can't take a screen shot because it only appears on the screen. If pressed, it disappears for a moment and comes back. It's not as clear as before but still there. Most likely a hardware problem but wondering if it's possible to fix. Cheers.
probably not fixable by any software means mate,if its still under warranty, get screen replaced. its common thing with one x, along with speaker problems, creaking sounds etc.. what can you do, nothing is perfect
Been lucky til now. Thought of holding out for sense 5 but guess it's time to get the one. Had this phone for a year now.
Recently I've started seeing yellowing pixels on the left side of my screen.. It started about a month ago and now, especially visible on a white screen, there's a huge line of yellowed/dead/burnt pixels. I didn't know if this was an issue that some other people have had or if theres a way to fix it... I love this phone but this is some stuff I remember happening to the those POS iphone 4's. Really upsets me.
Picture would be helpful.
Its on the left side of the screen.. Not a lot of light but its pretty noticable if you're using my phone
Rma it. If you have warranty. It's not likely to go away.
Add said above rma it.it is very noticeable.
Hi,
I've just noticed that on the left hand side of my screen I have a vertical bar around 2mm wide that looks corrupted in some way - like filled with horizontal hatched lines that I'm assuming are defective pixels or similar. It's a bit hard to describe, and even harder to get a decent photo of the problem. The attached is the best I could do.
The issue seems to be there all of the time, but is less noticeable on solid white / black backgrounds than it is on block colours.
Is this likely to be hardware issue, and would it be covered under UK warranty?
Thanks
cjc.
cjc1664 said:
Hi,
I've just noticed that on the left hand side of my screen I have a vertical bar around 2mm wide that looks corrupted in some way - like filled with horizontal hatched lines that I'm assuming are defective pixels or similar. It's a bit hard to describe, and even harder to get a decent photo of the problem. The attached is the best I could do.
The issue seems to be there all of the time, but is less noticeable on solid white / black backgrounds than it is on block colours.
Is this likely to be hardware issue, and would it be covered under UK warranty?
Thanks
cjc.
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That definitely looks like a faulty panel. Nothing like that on my 10 (Carbon Grey, Tianma).
I'd get in touch with HTC UK and see what they think.
I have exactly the same issue and i've had my phone a week. I didn't notice it at first but it's definitely more noticeable on non white backgrounds, i've checked it with a screen tester which you can go through blocks of colour with. I also have the same slight dip in the top left.
How has your warranty claim gone with HTC? I'm going to try phoning them up today. I bought my phone from Very.co.uk but would rather deal directly with HTC.
Following this as well as I have stuck pixels in the middle of the screen. Very have been difficult to deal with so I'd really like to know how things go with HTC UK
Hey just as a follow up. very.co.uk refunded me with no questions asked. They don't do replacements so you have to re-order.