Unfortunately because I'm a complete tard I have managed to obliterate the screen on my 2 week old M8. Basically left it on the roof of my car and drove off. 30mph later and a loud bang on the rear windscreen leaves me with a smashed screen. Not happy as you can guess.
Has anybody got any idea of how much Regenersis will charge to replace the screen and body to make my baby look new again? Also what sort of time scales in the real world do these chaps work at? Is the workmanship up to oem standard?
ashyx said:
Unfortunately because I'm a complete tard I have managed to obliterate the screen on my 2 week old M8. Basically left it on the roof of my car and drove off. 30mph later and a loud bang on the rear windscreen leaves me with a smashed screen. Not happy as you can guess.
Has anybody got any idea of how much Regenersis will charge to replace the screen and body to make my baby look new again? Also what sort of time scales in the real world do these chaps work at? Is the workmanship up to oem standard?
Click to expand...
Click to collapse
With the M8 you automatically get HTC advantage. The will fix your screen for FREE one time in the first six months. Call them, it's completely free. My brother sent this in a about a week ago and got it back yesterday.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Is that with every m8? I didn't get told that or have any leaflet about it in my box
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Rotten Ross said:
Is that with every m8? I didn't get told that or have any leaflet about it in my box
Sent from my HTC One_M8 using XDA Premium 4 mobile app
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Click to collapse
Yes call HTC and ask. Or go to HTC website. Here's picture of what I had in my box. Check your box as well,you may have missed it because every M8 gets it.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Mine has no such leaflet, maybe they didn't put it UK Carphone warehouse ones
On the UK advantage site it says coming soon so maybe it's not in the UK
Sent from my HTC One_M8 using XDA Premium 4 mobile app
DREWHAMM974 said:
Yes call HTC and ask. Or go to HTC website. Here's picture of what I had in my box. Check your box as well,you may have missed it because every M8 gets it.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
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Maybe for u lucky Americans, but us over here in little ol' UK aren't worthy of such a warranty.
ashyx said:
Maybe for u lucky Americans, but us over here in little ol' UK aren't worthy of such a warranty.
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Have you called and asked? When I spoke to them they said they covered all M8 purchases.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
If you'll look at this screenshot the small print at the bottom says all bought after Feb 18.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
DREWHAMM974 said:
Have you called and asked? When I spoke to them they said they covered all M8 purchases.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
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Click to collapse
Yep I'm afraid its only a US thing and nobody else
Even HTC have told me so.
I'm sorry to hear that.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
DREWHAMM974 said:
If you'll look at this screenshot the small print at the bottom says all bought after Feb 18.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
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Click to collapse
Feb 18th - that would be pre-order. Over in UK it didn't release until April.
On the down side, just checked my box, no 6 month warranty leaflet (Vodafone UK purchased 26th April)
Just found this
http://www.pocket-lint.com/news/127...replacement-for-htc-one-family-other-benefits
US only . Utter bullsh**
Well the screen replacement parts is updates and cloud storage are all round I believe
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Oh cripes, is it true that all UK HTC ones get shipped to Poland for repair?! WTF? Will I ever see my One again? I sent it to HTC as I assumed it would be a high standard repair with genuine parts. Now i feel like I'll never get it back and it'll be a shoddy repair if it does. :crying:
EDIT: According to UPS HTC have had my device since Friday Morning, but the HTC tracker says awaiting device?
ashyx said:
Unfortunately because I'm a complete tard I have managed to obliterate the screen on my 2 week old M8. Basically left it on the roof of my car and drove off. 30mph later and a loud bang on the rear windscreen leaves me with a smashed screen. Not happy as you can guess.
Has anybody got any idea of how much Regenersis will charge to replace the screen and body to make my baby look new again? Also what sort of time scales in the real world do these chaps work at? Is the workmanship up to oem standard?
Click to expand...
Click to collapse
Monday i know how much it cost.. let you know. HTC advantage is a pilot in the US. Other regions are watching closely..
Onem8 said:
Monday i know how much it cost.. let you know. HTC advantage is a pilot in the US. Other regions are watching closely..
Click to expand...
Click to collapse
In other words... "Let's see how much this costs us before we dive in worldwide and completely screw ourselves"
grentuu said:
In other words... "Let's see how much this costs us before we dive in worldwide and completely screw ourselves"
Click to expand...
Click to collapse
Or, because the US is the land of Lawsuits (no offence to anybody from the US ) HTC decide that maybe it is cheaper to replace screens for free and covers their a$$e$ rather than have people bring lawsuits against them for not fit for purpose screens. (I am in no way saying that the screen is not fit for purpose by the way lol, it's my own stupid fault.)
Well, I finally got my M8 back from Regenersis HTC repair centre and I'm very surprised.
The total cost of repair was £103.31. I was expecting at least twice that amount as the phone is good as new especially considering the difficulty of the repair.
They have replaced the LCD, the bottom speaker panel, the middle assembly and the back cover. I'm quite impressed really as HTC were quite helpful whenever I contacted them and the whole thing has been pretty painless. It took less than 3 weeks from sending to receiving. Thumbs up for HTC :good:
The breakdown of parts:
LCD & touch- £43.06
Bezel pre assy - £5.58
deco plate upper assy - £1.17
Deco plate bottom assy - £0.89
Labour - £22
Shipping - £11.29
VAT £19.32
Not sure which one of those is the back cover, but it's been replaced!
That means that HTC charged about £50 +VAT for the actual repair. The parts themselves cost double that. No point in buying insurance at that cost.
The LCD is only £43 what's that close to $80??
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
The LCD is only £43 what's that close to $80??
Sent from my HTC One_M8 using XDA Free mobile app
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Click to collapse
Around $75 at the current exchange rate. There is a seller selling just the touch screen and LCD for $190 on eBay. The part I have been charged for is a complete assembly including the housing.
It seems maybe HTC are only charging cost prices for the parts. Maybe this is so as not to discourage people from buying the phone because of scary repair costs.
I honestly can't complain about the repair cost or the service. After reading some dodgy reviews I was expecting a worse experience.
. .
Related
Hello
UK customer here.
I purchased my first handset from the T-Mobile store and after a few days i had the flickering problem.
I took it back for an exchange and on the 4th day noticed the yellow spot.
I just contacted the store and asked it i could come in and get another swap, his answer was no it would need to go for repair.
Where do i stand???
i also have the yellow spot in extreme bottom left corner and visible in white screen only i dont want any hassel so i m managing howevr
Sent from my HTC One X using xda premium
I have it also in the left bottom.
I don't care.
Cheers.
The reason I'm so bothered is that the store said I can return it as many times as I want and they would replace it.
Sent from my HTC One X using XDA
Take it back and demand a replacement. Store managers generally aren't too bright. Contact trading standards if you need to. Tell him you will keep coming back until they get it right
Sent from my HTC One X using xda premium
If it's within 14 days, they usually replace it for you. A repair is not acceptable for a 4 day old product.
Agreed. I'm pretty sure a replacement can be demanded after such a short time.
The manager said no, repair only.
Sent from my HTC One X using XDA
oxfordmark said:
The manager said no, repair only.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Then go above his head and make sure you lodge a written complaint and name him in it. I doubt he will be so quick to do it again when the area manager gets his ear chewed by head office. Then I would go into the store and smile at him maybe with my tongue shoved in my lower lip but then I'm petty and vindictive like that
Sent from my HTC One X using xda premium
I have written a complaint
Sent from my HTC One X using XDA
Anyone know of a reputable online repair service?
Insurance refusing to pay out, repair is my only option. Screen and Digitizer both smashed.
Thanks.
These people are very reputable. But sure about their prices though. The last phone they repaired for me was a cheap Nokia.
http://www.proporta.com/F02/PPF02P05.php?t_id=545&t_mode=des
Ring them up for a quote.
Sent from my HTC One X using xda premium
You could send it to HTC and have them repair it? At least you know its legitimate.
one of my customers said he used taxi-logistics to have his phones repaired, might be worth giving them a call - they seem to specialise in htc equipment, it doesn't specifically say about hox, but worth a try!
Have you looked at replacing yourself just find the right parts and look for a video on YouTube simple
Sent from my HTC One X using xda premium
joewong1991 said:
Have you looked at replacing yourself just find the right parts and look for a video on YouTube simple
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
good idea, would be a lot cheaper, and seeing as its buggered anyways you haven't got a lot to lose..
Hi everyone,
Has anyone found a good parts company yet for the HTC one? Especially if it's in the UK.
I've cracked the glass circle lens for the camera. I have to say I did absolutely nothing yet it's cracked from the centre spidering outwards.
I have seen whole backs for sale in USD. But it seems silly for a centimetre bit of glass that I can just pick out, and push in a replacement.
Any help is appreciated. Google and eBay have been of no help at the moment.
Thanks
Sent from my HTC One using XDA Premium HD app
Bump
Sent from my HTC One using XDA Premium HD app
I'm thinking it would be near impossible to replace it yourself. Apparently the One is incredibly hard to tinker with as far as taking it apart.
Sent from my HTC One using xda app-developers app
isaster1 said:
I'm thinking it would be near impossible to replace it yourself. Apparently the One is incredibly hard to tinker with as far as taking it apart.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I'd have to agree. I have once again blown a speaker in mine...this makes 3 our of 5 HTC phones I've owned through the years that have had busted speakers. =\
Anyway, in my Hero and OG Evo the speaker was easy to replace, I didn't even bother replacing it in my 4g LTE.
This phone, however, is apparently one of the hardest as far as repair work goes. Ifixit rated it 1 out of 10 in the department.
Rippley05 said:
I'd have to agree. I have once again blown a speaker in mine...this makes 3 our of 5 HTC phones I've owned through the years that have had busted speakers. =\
Anyway, in my Hero and OG Evo the speaker was easy to replace, I didn't even bother replacing it in my 4g LTE.
This phone, however, is apparently one of the hardest as far as repair work goes. Ifixit rated it 1 out of 10 in the department.
Click to expand...
Click to collapse
pssshhhh.
I went through 4 HTC Ones in 1 week before i got this current one. /knocks on wood
I literally told ATT "if this one screws up to F it, ill take an S4". I can only tolorate defective products and replacements for so long.
4 Red Rings before I said screw it n smashed my 360 to all hell. Got tired of sending it in, waiting waiting waiting, getting it back only to have it screw up again. repeat
Etradesupply.com
Sent from my HTC One using xda premium
joshua54 said:
Etradesupply.com
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
nice
/bookmarked
I needed that as well
My dog chewed my front htc one housing n e clue what to do - Also friends I have a HTC One Dev Group on whats app - Anyone wants to join just pm me ur number - Cheers !!
There are spare housing elements on ebay and etradesupply. A full housing set is around 40 USD. You will need some skills to replace it yourself though.
// sent from my phone //
Pics? Just wanna see the damage, I HAVE two dogs and I'm terrified when their around my phone.
P.s. yup, get it from etradesupply. Plus there is a thread around here somewhere about instructions on disassembly and reassembly.
There can only be one, the chosen ONE.
I'm going to tell you right now its probably better to leave it how it is as long as its functional. It takes a lot of time and effort for this repair here is a guide for it I wish you the best of luck.( http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/1)
Sent from my HTC One using xda premium
It is gonna be a pain to try to repair it yourself...
Sent from the "ONE" phone for me
Backslash10 said:
I'm going to tell you right now its probably better to leave it how it is as long as its functional. It takes a lot of time and effort for this repair here is a guide for it I wish you the best of luck.( http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/1)
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Dunno how true ifixit really is to be honest. Someone here repaired their HTC One just fine (search for the post) and I was able to open up my Surface Pro pretty easily as well even though ifixit gave it the lowest possible rating.
sharingspider said:
My dog chewed my front htc one housing n e clue what to do - Also friends I have a HTC One Dev Group on whats app - Anyone wants to join just pm me ur number - Cheers !!
Click to expand...
Click to collapse
Shoot said dog.
Conspiracy...Samsung paid iFixit to write the HTC One repair review and gave it a bad score. :what:
Sent from the "ONE" phone for me
Kraize said:
Dunno how true ifixit really is to be honest. Someone here repaired their HTC One just fine (search for the post) and I was able to open up my Surface Pro pretty easily as well even though ifixit gave it the lowest possible rating.
Click to expand...
Click to collapse
Even if they did you can't say its anywhere near as easy as the galaxy s4 or s3. The phone is not meant to be pulled apart that's one of the reason for the uniebody design. I will say most of there guides that I have followed has never told me wrong and are extremely informative. The whole point of me posting it is just to show op what he's in for.
Sent from my HTC One using XDA Premium 4 mobile app
Actually HTC has their own tool for opening the One which makes it easier. I recommend giving it to an HTC repair center and pay the price :/
Sent from my HTC One using XDA Premium 4 mobile app
http://forum.xda-developers.com/showthread.php?t=2387992
Sent from my HTC One using xda
Has anyone else noticed any sort of scratch or crack in the back of their watches by the area where the plastic back meets the strap? I haven't exposed the watch to any force or stress (no, I haven't tried to replaced the band) so I'm wondering how the hell I have that big crack all of the sudden. It doesn't affect functionality or charging and it doesn't hurt my skin as it isn't raised but I'm just concerned about the durability of the back and if the band is putting some sort of pressure on it while being worn. I tweeted the photo to motorola and they asked me to email their support department as they want to look into it.
I can't attach the photo as it is too big so a link would do. This was taken yesterday and today I just noticed two tiny cracks in the bottom part where the plastic back meets the edge of the band.
https://www.dropbox.com/s/dmpoh6y71q81d19/IMAG0159.jpg?dl=0
If you're having a similar issue, it'd be helpful to tweet at motorola so they can look into it and perhaps send us a replacement.
No permission to view photo.
Sent from my XT1049 using XDA Free mobile app
I've already contacted Motorola about my cracked back and I still haven't heard back from them. I cracked mine myself so not sure what they will do.
Sent from my LG-D415 using XDA Free mobile app
Link has been updated with a working one.
There shouldn't be any tension from the straps on the back of the device. I have yet to witness any crack on any part of my watch even though it has had some rough dealings within the first week itself. The durability of this watch is quite amazing! I sweat in it every day after school due to sports and it dries the leather strap very quickly and I have also banged it against some hard surfaces including splintered wood and no scratches/cracks yet. So my conclusion is: there is no stress applied by the band at all and your case should be a factory shipping problem which you can get replaced.
I already have a light scratch on my black one. It was from bumping into a door with my wrist.
Sent from my LG-D415 using XDA Free mobile app
have you heard back? mine also has a crack on it...
Nothing yet.
Sent from my LG-D415 using XDA Free mobile app
here is mine
they replacing mine with a brand new one 4 days, system down right now tho they gotta call me back in about an hr to finish the process
tauzins said:
they replacing mine with a brand new one 4 days, system down right now tho they gotta call me back in about an hr to finish the process
Click to expand...
Click to collapse
I'll have to call them back then. What number did you call?
Sent from my LG-D415 using XDA Free mobile app
tauzins said:
they replacing mine with a brand new one 4 days, system down right now tho they gotta call me back in about an hr to finish the process
Click to expand...
Click to collapse
So you broke it putting on a watchband and they are replacing it? Pretty generous of them.
Just got off the phone with Motorola. They said it would be $100 to get a replacement due to physical damage. Not sure what else I can do. I guess I'll sell it locally.
Sent from my LG-D415 using XDA Free mobile app
tauzins said:
here is mine
Click to expand...
Click to collapse
Yeah I'm going to say you cracked it changing the band.
That's on you.
Ichibahn SLC said:
Just got off the phone with Motorola. They said it would be $100 to get a replacement due to physical damage. Not sure what else I can do. I guess I'll sell it locally.
Sent from my LG-D415 using XDA Free mobile app
Click to expand...
Click to collapse
That's ridiculous! I tweeted at them again and sent a follow up email because I got two more cracks at the bottom of the device and they are getting bigger each day. This is definitely a manufacturing defect as I have only wore it like any other watch. In fact, I've been babying the thing and been very careful about not to accidentally hit it or drop it.
Where did you get yours from? I'm thinking about just going to best buy for an exchange
miguelrodas said:
That's ridiculous! I tweeted at them again and sent a follow up email because I got two more cracks at the bottom of the device and they are getting bigger each day. This is definitely a manufacturing defect as I have only wore it like any other watch. In fact, I've been babying the thing and been very careful about not to accidentally hit it or drop it.
Where did you get yours from? I'm thinking about just going to best buy for an exchange
Click to expand...
Click to collapse
Bestbuy as well. I will try the tweet route.
Sent from my LG-D415 using XDA Free mobile app
Ichibahn SLC said:
Just got off the phone with Motorola. They said it would be $100 to get a replacement due to physical damage. Not sure what else I can do. I guess I'll sell it locally.
Sent from my LG-D415 using XDA Free mobile app
Click to expand...
Click to collapse
I saw your ad on KSL. LOL small world.
D1G1N1XY said:
I saw your ad on KSL. LOL small world.
Click to expand...
Click to collapse
Indeed it is. Throw me an offer if interested. I'm willing to loose money for a fellow XDA member.
Sent from my LG-D415 using XDA Free mobile app
i got the same crack with the original band so WTF is going on with the back plate?
Are these cracks appearing upon initial inspection/first couple of days?
Or are these cracks in watches worn for weeks