Hi Guys,
After a weeks usage ive just noticed a dead pixel on the screen. Is this enough for a warranty return?
anyone had simular problems?
I purchased from mobicity in Australia.. would it be best to go to them or to samsung?
Its not really a bother.. but i paid close to $500 for this
Go to your dealer for an exchange.
Sent from my Nexus 7 using Tapatalk
got mine through Amazon.com,
fine for first 3 weeks, and then I noticed a stuck pixel as well. It has just been returned.
Related
Just like the title says, have you had to ship back your Nexus to Expansys who THEN ship to the UK to have your phone checked out by Samsung?
Does it really take 6-8 weeks?
My phone does not charge my battery anymore. I've been using one of those external chargers for the time being.
Should I just get this done some place near me?
Well, I'm in France so I can't say, but I bought mine via Pixmania, but the vendor was Expansys and the GN came right from the USA.
The thing is : the exterior shipment box wasn't damaged at all, but the Galaxy Nexus package itself was kinda bumped and got black stain all over it
I wouldn't mind, but now (about 3weeks after receiving it) to top it off I have a dead pixel. I'm considering sending it back to Expansys for repair (if I got another one or two dead pixels...), so if you ever send it to Expansys, well I'm all ears. Good luck.
Well just think.. shipping to Expansys, then Samsung Europe, then they have to fix it, then back from Samsung Europe to Expansys, then finally back to you. 6-8 weeks sounds possible.
Sent from my Galaxy Nexus using xda premium
joshnichols189 said:
Well just think.. shipping to Expansys, then Samsung Europe, then they have to fix it, then back from Samsung Europe to Expansys, then finally back to you. 6-8 weeks sounds possible.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Definitely DOES sound possible, also it's what Expansys has stated. Really looking for opinions from someone that has done it. Thanks for the input though.
Usually these time frames are established to under promise and over deliver. It's entirely possible that this could be done in as little as two weeks.
Sounds like a faulty battery. I'd try a replacement battery from amazon before shipping it out
Sent from my Galaxy Nexus using Tapatalk
Hi all,
Bought my S6 edge off ebay a few months ago and have had this problem since then. I know its a known issue. Whats the best method to get a new phone? Call tmobile? Visit tmobile? Contact samsung?
Tmobile tech support. They offer replacement for a $20 charge toward your next bill. If you have insurance they can do an overnight express ship for free & you just return yours within 7 days
Sent from my SM-G900T using Tapatalk
I purchased my phone maybe 3-4 weeks ago and I'm now just having a dead pixel in the top left corner, almost pin sized. I'm in Canada and we didn't have the Nexus Protection at launch. My question is what is my best course of action? Just recently they have now instituted the plan upon purchase.
I bought 5x from Canadian Google store also and found a dead pixel too. I called them and they are sending me replacement 5x no problem.
My screen just flashes and won't turn on, so I called and got approved for a replacement, but they said the overall return time is between 10-14 days
Has anyone had to get a replacement from Google yet? If so, How was your experience with the whole process?
Currently working on getting a replacement from them. They're saying the same thing. Otherwise, customer support has been responsive. Though they are going to send a refurbished one instead of brand new even though I have to return mine due to a manufacturer defect :/
I got my replacement in 2 days. I just had to return mine within 14 days
Got a replacement for my wife's pixel. Talked to Google on Thursday evening had the phone Tuesday afternoon. Overall good experience.
mlin said:
Got a replacement for my wife's pixel. Talked to Google on Thursday evening had the phone Tuesday afternoon. Overall good experience.
Click to expand...
Click to collapse
Did you receive a new one ? Some list they received a new one in box with all accessories, then many others list bad experiences having to wait 4 weeks after they receive their phone and sending the refurbished replacement using smartpost or the slowest cheapest ship method.
i received mine in 2 days, brand new
Same here, I need to return it to Google, said my speaker crackles at high volume. So they bought it, now k have to turn this phone in, and most likely getting a refurbished one. Hope it works!
Sent from my Pixel XL using Tapatalk
Morning all yesterday I received my phone but having issues with the camera when I take a picture I'm getting red pixels on screen and picture so Google have asked for me to return the device for a replacement. I purchased this yesterday brand new still sealed so don't want to be getting a refurbished unit back or do Google send brand new?
welshandy2322 said:
Morning all yesterday I received my phone but having issues with the camera when I take a picture I'm getting red pixels on screen and picture so Google have asked for me to return the device for a replacement. I purchased this yesterday brand new still sealed so don't want to be getting a refurbished unit back or do Google send brand new?
Click to expand...
Click to collapse
I have returned one pixel 2 XL because of a faulty usb-c port and one Pixel 2 because it just killed itself when factory resetting, in both cases I got new sealed products from google. I'm from germany fyi.
PsychOlli said:
I have returned one pixel 2 XL because of a faulty usb-c port and one Pixel 2 because it just killed itself when factory resetting, in both cases I got new sealed products from google. I'm from germany fyi.
Click to expand...
Click to collapse
Thanks dude happy with that won't be happy with a refurbished unit when I only had it yesterday. Did you also need to return it to Poland
In us they are sending refurbished phones sent my one in for poor vibration issues and super load and received one refurbished that had ram or storage issue corrupting the rom and so they had to send out another refurbished that is doing well
Sent from my Pixel 2 XL using Tapatalk
welshandy2322 said:
Thanks dude happy with that won't be happy with a refurbished unit when I only had it yesterday. Did you also need to return it to Poland
Click to expand...
Click to collapse
No the adress where i had to return it was in Germany and just a few hours after it arrived they sent the new one from the netherlands and it arrived 5 days
They may send you a refurbished phone. I had to chat with customer support to make sure I got a brand new replacement.
Sent from my Pixel 2 XL using Tapatalk