[Q] Sound Problem After KitKat Upgrade - Xperia Z1 Compact Q&A, Help & Troubleshooting

Hi, I recently Upgraded to kItkat & and now i notice that When i play a Video, sound is routed from Earpiece not from loudspeaker. When i restart & play the video again it is played on Loudspeaker. Same thing is also happening when i receive a Call. Ringtone is being played from earpiece not on the speaker, so its very hard to hear. Any Solution ??

I have the same problem. This is ridiculous for Sony. I have met this problem in youtube and Spotify as well.
Edit: Same problem with Z1 too. http://forum.xda-developers.com/showthread.php?p=51324888
Unfortunately z1 compact xda forum seems like a graveyard. Not a lot of active participations . It's better for somenone to look in Z and Z1 forums .

It happened to me once. Just as you said, i restarted the phone and it never happens again.

Have you this fix FOR Z1:
http://forum.xda-developers.com/showthread.php?p=51321761
Sent from my D5503 using xda app-developers app

The fix doesn't work. Even OP acknowledged that on the last post.

harrishanifa said:
The fix doesn't work. Even OP acknowledged that on the last post.
Click to expand...
Click to collapse
They are still this error!

papzi57 said:
They are still this error!
Click to expand...
Click to collapse
Until there is an update then there isn't a right lot you can do, sure it's frustrating but if you want a Phone that doesn't have issues, buy an iPhone or wait for an update.

XperienceD said:
Until there is an update then there isn't a right lot you can do, sure it's frustrating but if you want a Phone that doesn't have issues, buy an iPhone or wait for an update.
Click to expand...
Click to collapse
iPhone without error:

Related

[Q] no sound.

hy guys. my phone problem with sound. suddenly its automatic no sound and cant play any music,after restart sound back. it happend 3 times a day. every days i have to restart2-3 times, whats happend . help pl
bbek said:
hy guys. my phone problem with sound. suddenly its automatic no sound and cant play any music,after restart sound back. it happend 3 times a day. every days i have to restart2-3 times, whats happend . help pl
Click to expand...
Click to collapse
Maybe a foolish question but what rom are you using? Stock or custom? When custom wich one?
I think that you have to be a bit more specific to get accurate help on solving that issue.
All sounds are off when you experience that issue? Do the speakers/earphones have sound if you make calls when no sound issue present?
Wich speakers work or not (internal/external on the back/or earphones? Details on such questions might be helpful to have an idea on the specific issue you're facing.
See if i could help you with that...
bbek said:
hy guys. my phone problem with sound. suddenly its automatic no sound and cant play any music,after restart sound back. it happend 3 times a day. every days i have to restart2-3 times, whats happend . help pl
Click to expand...
Click to collapse
Do you use spirit FM? As in the past it gave me issues with sounds.
Sent from my GT-I8150 using xda app-developers app
sound problem
bhun said:
Maybe a foolish question but what rom are you using? Stock or custom? When custom wich one?
I think that you have to be a bit more specific to get accurate help on solving that issue.
All sounds are off when you experience that issue? Do the speakers/earphones have sound if you make calls when no sound issue present?
Wich speakers work or not (internal/external on the back/or earphones? Details on such questions might be helpful to have an idea on the specific issue you're facing.
See if i could help you with that...
Click to expand...
Click to collapse
sorry for my bad english so i can't explain it. still i using stock rom gb. yes all sound off then i have to restart for the sound come again.
no sound
thearif said:
Do you use spirit FM? As in the past it gave me issues with sounds.
Sent from my GT-I8150 using xda app-developers app
Click to expand...
Click to collapse
sorry for my bad english. the sound was automaticaly off after using 3-4 hours .no sound any more in call volume,rintones,message tones etc. cant play music its showing not support music.thanks
bbek said:
sorry for my bad english so i can't explain it. still i using stock rom gb. yes all sound off then i have to restart for the sound come again.
Click to expand...
Click to collapse
First try to see if you have the latest rom, it should be 2.3.6. If you have 2.3.5. you should fist try an update via. OTA with some stable wifi connection.
Updating with Kies can be dangerous since i tried that and it stuck on 3%.
After that i was just lucky to fix my phone without bricking it.
If you have latest Gingerbread and no warranty, you could try flashing the official rom again with ODIN. If you're successful warranty may still not be void.
There is a guide here on xda for that. Latest official roms you will find on sam firmware (google it), but you have to register there to be able to download (i, think).
If that's not working it can be a hardware problem. Let's hope it's not.
By further questions, feel free to ask! Do not bother about your english as soon as we can understand what you mean it's ok.
thanks i will try.
I also have the same problem since one year.now habituated with it.for me it happens, every 24 hours or so.all the sounds, will disappear.
Sent from my GT-I8150 using xda app-developers app

please help with call issue

I got my zl for four months almost
I unlocked bl and rooted everything was fine until this afternoon
when I call someone they can't hear me they said my voice very low or no voice .
but when I turn to speaker they can hear me!?!
so first in my mind is maybe rom problem but after I flash .423 ftf two times the problem still exist
anyone have this kind of issue??!
now if I call sony usa do I still have warranty of my phone? and how can I go back to lock bl?
thank you
edit: phone ship to Sony repair department and wait for like 20 days
they return to me without fixed and I called them sent it back to Sony again
and they said will send me new one in overnight on July 30 for replace but the funny thing
is until now I still waiting for my phone and I called 5 times already.every time said I ship it today you will get it tomorrow but never do
**** Sony...
no one know how to go back to lock bootloader?
paullu said:
no one know how to go back to lock bootloader?
Click to expand...
Click to collapse
It's easy to relock the bootloader with Flastool, but unless you've done the proper TA Backup, you already lost forever the Bravia Engine and the DRM keys, so it's very easy for Sony to see that your bootloader has once been unlocked.
Maybe there's a chance to fix the call issue if (after relock the bootloader) you reflash the Stock ROM with full wipe option enabled... (remember to backup, of course).
Did you get water/moisture in the microphone area?
stygian16 said:
Did you get water/moisture in the microphone area?
Click to expand...
Click to collapse
No. it is just happened
Andre Verissimo said:
It's easy to relock the bootloader with Flastool, but unless you've done the proper TA Backup, you already lost forever the Bravia Engine and the DRM keys, so it's very easy for Sony to see that your bootloader has once been unlocked.
Maybe there's a chance to fix the call issue if (after relock the bootloader) you reflash the Stock ROM with full wipe option enabled... (remember to backup, of course).
Click to expand...
Click to collapse
Just call Sony today and ready to ship phone to Sony for repair. It is very strange
paullu said:
I got my zl for four months almost
I unlocked bl and rooted everything was fine until this afternoon
when I call someone they can't hear me they said my voice very low or no voice .
but when I turn to speaker they can hear me!?!
so first in my mind is maybe rom problem but after I flash .423 ftf two times the problem still exist
anyone have this kind of issue??!
now if I call sony usa do I still have warranty of my phone? and how can I go back to lock bl?
thank you
Click to expand...
Click to collapse
Really delayed reply Sorry. But im facing this issue as well. is your phone fixed now???
coolrevi said:
Really delayed reply Sorry. But im facing this issue as well. is your phone fixed now???
Click to expand...
Click to collapse
I just want to say ****ing Sony customer service
I sent my phone on July 10 and they said they will give me
replace new one but until now I still didn't get it
every time I call them they always said sorry always said will ship me
one in overnight but never do.WTF
how can I trust you again Sony how!!!!!
paullu said:
I just want to say ****ing Sony customer service
I sent my phone on July 10 and they said they will give me
replace new one but until now I still didn't get it
every time I call them they always said sorry always said will ship me
one in overnight but never do.WTF
how can I trust you again Sony how!!!!!
Click to expand...
Click to collapse
Wtf.. That's outrageous
Sent from my C6502 using xda app-developers app
I had the same problem a few days ago and went to sony customer care. All they did was repair my software and gave back the phone in an hour. Everything was working fine and perfect. I was happy but then the very next day the first call and the problem started. I went to call settings and unchecked microphone suppression. And that solved the problem.
Sent from my C6503 using xda premium
dj_richard05 said:
I had the same problem a few days ago and went to sony customer care. All they did was repair my software and gave back the phone in an hour. Everything was working fine and perfect. I was happy but then the very next day the first call and the problem started. I went to call settings and unchecked microphone suppression. And that solved the problem.
Sent from my C6503 using xda premium
Click to expand...
Click to collapse
I think I've had this problem too. Does it sound similar?
http://forum.xda-developers.com/showthread.php?t=2394726
dj_richard05 said:
I had the same problem a few days ago and went to sony customer care. All they did was repair my software and gave back the phone in an hour. Everything was working fine and perfect. I was happy but then the very next day the first call and the problem started. I went to call settings and unchecked microphone suppression. And that solved the problem.
Sent from my C6503 using xda premium
Click to expand...
Click to collapse
I don't think so mine can fixed by go call setting unchecked microphone
Me reset my phone also flash ftf file via flashtool
schnidex said:
I think I've had this problem too. Does it sound similar?
http://forum.xda-developers.com/showthread.php?t=2394726
Click to expand...
Click to collapse
I have more Serious issue than you
When I talk on the phone other end always either can't hear me or my voice very very low
paullu said:
I have more Serious issue than you
When I talk on the phone other end always either can't hear me or my voice very very low
Click to expand...
Click to collapse
Yeah that's exactly what. We are speaking about. If other person can hear it I should yell. If noise suppression it's checked even that's not possible.
Sent from my C6502 using xda app-developers app
Use SONY UPDATE SERVICE and flash stock firmware once. Try and see
Sent from my C6503 using xda premium
dj_richard05 said:
Use SONY UPDATE SERVICE and flash stock firmware once. Try and see
Sent from my C6503 using xda premium
Click to expand...
Click to collapse
I did that all already
No help

[Q] Microphone suddenly not working?

Hi guys,
Tried to make a call the other morning, and now my microphone doesn't work. It's a 6502. When I try the service menu checks, the front mic doesn't respond, the secondary mic does. Finally, when I try to use something like Voice Search, it appears to not respond for a few seconds, then at the last moment it does (but can't recognize anything), sort of like the automatic gain control is ramping way up.
Hardware issue? Any possibility it's software before I go buy a new microphone section?
I did a total wipe and tried doomlord kernel, then loaded the eXistenZ ROM, no change.
DalSegno said:
Hi guys,
Tried to make a call the other morning, and now my microphone doesn't work. It's a 6502. When I try the service menu checks, the front mic doesn't respond, the secondary mic does. Finally, when I try to use something like Voice Search, it appears to not respond for a few seconds, then at the last moment it does (but can't recognize anything), sort of like the automatic gain control is ramping way up.
Hardware issue? Any possibility it's software before I go buy a new microphone section?
I did a total wipe and tried doomlord kernel, then loaded the eXistenZ ROM, no change.
Click to expand...
Click to collapse
Nobody knows whats the problem. Its with MOST of XPERIA ZL phones. i am facing the same issue. try unchecking noise suppression in call settings. works sometimes. suggest you take it to service center
coolrevi said:
Nobody knows whats the problem. Its with MOST of XPERIA ZL phones. i am facing the same issue. try unchecking noise suppression in call settings. works sometimes. suggest you take it to service center
Click to expand...
Click to collapse
I've tried that noise suppression fix but it didn't change anything.
coolrevi said:
Nobody knows whats the problem. Its with MOST of XPERIA ZL phones.
Click to expand...
Click to collapse
@coolrevi:
@DalSegno:
It doesn't seems normal. Have your mobile fell into the water, or have you used the "blow to unlock" app, perhaps?
Andre Verissimo said:
@coolrevi:
@DalSegno:
It doesn't seems normal. Have your mobile fell into the water, or have you used the "blow to unlock" app, perhaps?
Click to expand...
Click to collapse
I don't think mine's been in any contact with water and no I don't use any app that would abuse the mic like that. I've ordered a replacement mic section from eBay, I'll install that and see if it works. I found one example where the repair notes from sony indicated it was indeed a hardware problem.
DalSegno said:
I don't think mine's been in any contact with water and no I don't use any app that would abuse the mic like that. I've ordered a replacement mic section from eBay, I'll install that and see if it works. I found one example where the repair notes from sony indicated it was indeed a hardware problem.
Click to expand...
Click to collapse
But why u don't send your phone to Sony? It is under warranty.
Sent from my C6506 using xda app-developers app
I don't think Sony Canada is too likely to fix my European 6502 that I have no proof of purchase of. Am I wrong?
Andre Verissimo said:
@coolrevi:
@DalSegno:
It doesn't seems normal. Have your mobile fell into the water, or have you used the "blow to unlock" app, perhaps?
Click to expand...
Click to collapse
I have used blow to unlock.. Just for a day..
Sent from my C6502 using xda app-developers app
This has happened to me as well since Sunday. Nobody could hear me on a call. I was only heard a little when using the speaker, or using a headset. I've made a factory reset and disabled the noise reduction and now people can hear me but very very low ... ! Will try installing another rom or making a recovery trough PC Companion to see if it helps.
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
DalSegno said:
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
Click to expand...
Click to collapse
You should have sent the phone to Sony, it's still under warranty.
Sent from my C6506 using xda app-developers app
They would not fix it for free because it's in the wrong region. Mine is a C6502 which they don't support over here.
DalSegno said:
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
Click to expand...
Click to collapse
Did you make a video or something of the process ? May need to do the same. Mine seems to be working after a PC Companion repair, but very very low...
DalSegno said:
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
Click to expand...
Click to collapse
Could you please show a demo video. This might just help lot of people here
Sent from my C6502 using xda app-developers app

[Q] Phone always unlocks to speakerphone?

I've been getting a weird issue on my Z1 compact these last couple of days. Whenever I get a phone call and I swipe to answer the phone keeps putting the call straight to speakerphone. It's really starting to annoy me, I've looked through the settings and can't see anywhere this could be configured, I've also tried rebooting the phone but the same issue keeps happening. Is anyone else getting this?
Nos0x said:
I've been getting a weird issue on my Z1 compact these last couple of days. Whenever I get a phone call and I swipe to answer the phone keeps putting the call straight to speakerphone. It's really starting to annoy me, I've looked through the settings and can't see anywhere this could be configured, I've also tried rebooting the phone but the same issue keeps happening. Is anyone else getting this?
Click to expand...
Click to collapse
I've got the same problem. Don't understand what's wrong. Started maybe a week ago
Have experienced this issue couple of times. Something to do with over sensitive screen and fast swipe.
Try unlocking phone with little more pressure and little slower swipe and then lift the finger.
Sent from my D5503 using Tapatalk
It's a google chrome issue,just freeze that or uninstall and install other browser and pufff all speaker problems gone
aigaming said:
It's a google chrome issue,just freeze that or uninstall and install other browser and pufff all speaker problems gone
Click to expand...
Click to collapse
This had no effect on the problem.
Sent from my D5503 using Tapatalk
Also being discussed here:
Sony forums
I expect a Sony forum employee/troll will come along soon and suggest a factory reset
Same problem here...but not on every call.
I've had this a couple of times as well - interested if there is a fix.
I get the same problem. Mine seems to happen only on the first call after disconnecting from bluetooth car kit
I have the same problem.
It does!when i freezed chrome i never ever had that problem again
Sent from my D5503 using Tapatalk
I'll try that again and report back.
Sent from my D5503 using Tapatalk
Ok so the first time I tried I uninstalled updates, froze chrome but still had the issue. This time after uninstalling/freezing chrome I rebooted the phone and so far (fingers crossed) two test calls have worked ok. Will wait a few more days and report back again!
Here is a thread in Sonys support forum: http://talk.sonymobile.com/t5/Xperi...es-straight-to-loudspeaker/m-p/585801#U585801
There is the recommandation: uninstall or disable chrome. But imho this can't be the solution. I don't want to quit using chrome just because Sony has a bug in their software...
If it fixes by removing an app they for sure that's not sonys fault. Chrome has the issue, Sony doesn't own chrome hence you should not blame sony for this bug.
ABBolle said:
Here is a thread in Sonys support forum: http://talk.sonymobile.com/t5/Xperi...es-straight-to-loudspeaker/m-p/585801#U585801
There is the recommandation: uninstall or disable chrome. But imho this can't be the solution. I don't want to quit using chrome just because Sony has a bug in their software...
Click to expand...
Click to collapse
But why i don't have this issue on my GNex or my girlfriend on her Nexus4?
Maybe this issue is caused by chrome, but it seems to be the combination chrome <--> Z1 Compact.
But if it's realy just the last update and chrome will be fixed, i will be satisfied.
But i'm not sure if google will fix chrome, just because one phone can't handle it...
ABBolle said:
But why i don't have this issue on my GNex or my girlfriend on her Nexus4?
Maybe this issue is caused by chrome, but it seems to be the combination chrome <--> Z1 Compact.
But if it's realy just the last update and chrome will be fixed, i will be satisfied.
But i'm not sure if google will fix chrome, just because one phone can't handle it...
Click to expand...
Click to collapse
Dont worry z1 compact isn't the only one having this issue.
https://code.google.com/p/chromium/issues/detail?id=348538
So I've received half a dozen or so calls since uninstalling chrome, disabling the app and restarting my Z1 compact and all of the calls have been answered without going to speakerphone, result!
Sent from my D5503 using Tapatalk
Nos0x said:
So I've received half a dozen or so calls since uninstalling chrome, disabling the app and restarting my Z1 compact and all of the calls have been answered without going to speakerphone, result!
Sent from my D5503 using Tapatalk
Click to expand...
Click to collapse
See... The issue lies in chromium and WebRTC integration. When the browser is open it enables speaker mode for WebRTC but when phone activates audio process is already being used by the browser hence cannot be overriden by the phone.
UPDATE:
Ok news! Looks like HTC One 4.4 update also has this similar problem.. Although a lot worse.

Z5 Premium doesnt recognize headphones!

Hi,
I have a problem with my Z5P Marshmallow 6.0, when i plugin IPhone headphones it doesn't recognize it! I tried with 2-3 other headphones, but nothing! Before that i flashed RomAur 4.2.1, everything was fine, and now i use Soundabout to listen to music. Is there a solution for this? I dont want to use SoundAbout, i want just to plugin and nothing else. Please help me!:crying:
this is the problem which forced me to downgrade to lollipop ! I've tried AboutSound too however it's not working automatically you have to turn it on and off every time and thats sucks and Sony also sucks when they make a huge mistake like this after updating and not only that more then 6 months maybe more there is not even a single acknowledge
Libyan Man said:
this is the problem which forced me to downgrade to lollipop ! I've tried AboutSound too however it's not working automatically you have to turn it on and off every time and thats sucks and Sony also sucks when they make a huge mistake like this after updating and not only that more then 6 months maybe more there is not even a single acknowledge
Click to expand...
Click to collapse
Did you resolve it downgrading to lollipop?
Olcio said:
Did you resolve it downgrading to lollipop?
Click to expand...
Click to collapse
It's probably a hardware problem I have to send the Z5P back to Sony 3 times in a year due to the same problem.
shvyue said:
It's probably a hardware problem I have to send the Z5P back to Sony 3 times in a year due to the same problem.
Click to expand...
Click to collapse
Why an hardware problem? Before RomAur everything was fine! I don't want to send back my Z5P, because it has no warranty and i don't want to spend money for that. Is there any solution please? :crying::crying:
Olcio said:
Why an hardware problem? Before RomAur everything was fine! I don't want to send back my Z5P, because it has no warranty and i don't want to spend money for that. Is there any solution please? :crying::crying:
Click to expand...
Click to collapse
Nothing to do with you installing a new rom...it's an hardware problem, the plugged headphone recognition part of the audio jack just gives up at some point out of the blue...
There is a thread about this here on xda already...
And further more here on Sony support site as well...
The only solutions are:
1 - Use soundabout to force the sound thru the jack (as it still works, only can't recognize when headphones are plugged in)
2 - Send it for repair if you can
3 - Use some wireless headphones
Mine also failed about a month ago, solution 1 and 3 work fine for me...can't use solution 2 as the Z5p was never sold here so no warranty and couldn't find a place to have it repaired...
download soundaboat apk from google play then install it after disabling smart connect then select wired headphones from list given by this app

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