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Hi guys.
I was using the installed the FInixNOver 3.0.1 ROM onto my SPV M700 and it was great. I've had it for about 2 weeks without any problems.
Last night I looked at my phone, only to realise that it was completley dead. This didnt shock me to much because the battery was running low, and i decided to let it die completley before recharging it again.
I charged my phone overnight and switched it on this morning, but the phone would freeze at the 'FInixNOver' splash screen (the numbers at the bottom of the screen would appear overlaying the splash, but the phone wouldnt go pass this point).
The only way to turn off the phone from this state is to eject the battery. I have tried removing the sim card, turning it back on in as many ways as possible but to no avail. I am able to get to the TriColor test screen (im running IPL-0.50 / SPL-1.30.Olipro) but with all the custom roms available, they all use the ROMUpdateUtility which requires the phone to have established an activesync connection initially (but this would mean my phone would have to be 'on completley' - so this is catch 22.)
For the record, my phone/battery died while my wired handsfree was attached (dunno if thats of any interest to anyone or the rom baker).
But it looks like the only way i'll be able to flash my phone is by finding a way to install the .nbh file without using the RUU method. Because I can put my phone into test mode manually.... any help or guidence would be very much appriciated.
Thanks.
Ok can you get it into bootloader? power/camera buttons and reset?
sorry didnt read fully.
right get your device into bootloader first,
then open active sync (are you using xp)
then open connection settings and disable usb connection,
put your device into bootloader mode, then run any rom upgrade, i prefer the WM6.1 pdaviets from HERE (Username: PDAVIET / Password: pdaviet)
Your pda does not need active sync with ruu's, so no catch 22. if you turn off usb connection in active sync, you can still run ruu and it will be recognised, unless you are using vista, where you need to change your HTC SYNC drivers.
Thanks for your quick response...
Yes I can get into boot loader using the power and camera buttons (or holding the power and camera buttons when resetting the phone)...
When the phone is in boot loader mode, active sync doesnt even detect the phone anyway, but nevertheless, I have followed your instructions and disabled the USB Connection. (BTW, yes i am using XP)
The phone is still in boot loader mode, so now i try and execute the ROMUpdateUtility.exe and go through the steps, at the 1st step i tick the tickbox and click next, and the 2nd step i tick the tickbox and click next. (this step says DO NOT enter the bootloader manually? - but i have havent i?) anyway, when i click next, it says... "Verifying the information on your Trinity... Please Wait..." for about 10 seconds, and then i get a message "ERROR [260] : CONNECTION"
What am i doing wrong?
Huumm.. why dont you flash your phone throw the sd card??
Read this link:
http://wiki.xda-developers.com/index.php?pagename=Trinity_SDCardFlashing
try to flash your phone with some official rom and after that flash it with any other you want!
manos_23 said:
try to flash your phone with some official rom and after that flash it with any other you want!
Click to expand...
Click to collapse
I would recommend this option above, to be safe, i usually get them error messages when the battery is below 50% or sometimes i try it again and it works. it does state do not manually enter bootloader but i always do it this way.
also make sure active sync is not still running in taskmanager under the alais: wcescomm.exe and WCESMGR.exe, end them both.
I've just tried using an official ROM, but the problem still occurs with the 'connecting'. It doesnt seem that the computer picks up a connection to the phone whatsoever.
Should i be concerned that at the bottom of the bootloader screen it says "serial", is this correct?
Im starting to get annoyed now.
Bye,
the bottom of the sreen mast say "usb" not serial.
it seems there is a problem, if it states serial. as it should say usb. try THIS
Seems like the problem was that my USB lead was loose and made a bad connection, hence why the bootloader showed 'serial' and not 'usb'... as soon as i wiggled it and heard the 'connection noise' in windows, i knew i was good to go, and so using the RUU worked fine to reupdate my phones ROM.
Thanks for your help.
My only question is that why did it happen in the first plave?
WIZZKID - I just saw your post here now. I have to tell you that I also saw "SERIAL" at the bottom of the bootloader screen and not "USB". As I said I returned it to get another phone but maybe I will try something else for now instead of a P3600i. I will monitor your thread to see how it turns out for your phone, because it seems that we have the same problem.
if you see "serial" instead "usb" your problem is in the usb cable, usb port from your computer or in the usb connector from your trinity!!!!!
I was having the same problem that you have!! my problem was from my usb from mine trinity!! see if the conector is at good conditions !!!
Well as some of you may know, I got my Trinity replaced for sticking at the WM splash screen after a few days. This second one - I have had it ONE night - and the same thing has happened with incomplete booting. This time I have been trying all night to flash the phone to an official ROM, but I cannot do it (apparently) because I can't establish a connection via ActiveSync. When I stick the data cable in while in bootloader I see SERIAL replaced by USB and when I try the flash I get a "270" error (cannot connect to phone) and the phone re-boots to the sticking plash screen. What should I do now?
ladies and gentlemen...
we've got a lot of mixed messages in this thread.. please make sure you're posting the right thing. no need to disable USB when manually going in to bootloader to flash (at least in xp).. Also, you can ignore the part of the RUU that says 'do not manually enter bootloader' (you should really read the guide on my site)
foxuniform- can you please give some details..
1) are you running xp or vista
2) have you flashed hard-spl? if so what version?
in the mean time, try a couple of things.. first, flash hard-spl (even if you already have it, but from the sound of it i think you don't have it on your device).. if that works, try to flash an official ROM. Can also try to use splxploit, then flash hard-spl, and then flash official ROM (there's a guide on my site if you're unsure)
please post your results
*edit*
here are the steps for SD card upgrade, but i HIGHLY recommend flashing Hard-spl first..
try to do it from SD card. how?
Extract the .NBH file from your prefered ROM upgrade: In windows use winrar (right click) to extract the contents of the exe file. In Linux / MacOS use cabextract (http://www.cabextract.org.uk/) .
Rename the .NBH file to TRINIMG.nbh and copy it to the root folder of your miniSD card.
With miniSD card inserted on the phone, start the bootloader (hold Power button on right side and Camera button at same time and stick with stylus in RESET on bottom).
You should see the screen pictured on the left, confirm flashing on screen by pressing the power button.
Flashing might hang after some time but this is normal. Just wait. Complete flash takes about 30 minutes, so check your battery or connect to charger before the flashing process starts.
When flashing completes soft-reset your device.
Make sure your SD has FAT32 and has no label. There have been reports that if SD has a label the bootloader can not access the TRINIMG.nbh
racerx_ I have carefully read your response and suggestions, and thanks for your expertise input on the matter. I am fairly new to this stuff so read below carefully as you may find errors in the way I tried to go about doing what I was hoping to accomplish.
First let me answer your questions. I am running Windows XP. The phone is in it's completely natural state in that I have not flashed it in any way. The ROM I was TRYING to flash to the phone while it was not starting properly (this is where I manually entered bootloader) is an official ROM from the HTC website (please note everyone that when I registered my P3600i on the HTC website it came up as the Dopod 810). Anyway, that never worked. ActiveSync never detected the phone (and I guess that's the reason I could not do anything as far as flashing goes). I HARD-RESET my P3600i and it booted normally. I re-installed all the stuff I had on it, from memory card to various .cab files, and the phone is working beautifully thus far. I will report if anything funny happens again.
I have to ask you racerx_, if I CAN flash hard-SPL on the P3600i according to the lovely guide on www.trinityguides.info. I have been of the opinion that things don't work for the P3600i as they did for the P3600, and that has been echoed by many P3600i users on this forum who are ready and waiting to try out some cooked ROMs (myself included).
For the sake of record, my phone is running rom version 3.00.707.17 and radio version 1.46.00.11. I patiently await your response.
woaaahhh..
i didn't notice the 'i' in your previous post... yeah, as far as i know, these ROMs are not flashable on your p3600i.. sorry..
**correct me if i'm wrong somebody**
Yeah I kinda thought that would be your response. By the way - do you think that this phenomenon of sticking at the Windows Mobile splash screen (both the P3600 and P3600i models apparently) has anything to do with something users do with the devices, or you figure it's an inherent software glitch of some sort? I am wondering if I should try a different model or hold on to my P3600i? Hope it's not something that'll happen again - I fly for a living and it's not gonna be good to have the thing screw up on me away from base - I really count on it for everything from casual keeping in touch on Messenger to viewing my work schedule. I love the Trinity though - it's one of my all-time favourite HTC phones.
hmm... i don't think its inherent in the Trinity.. (not a hardware issue.. in my opinion)
its been a while since i followed the posts on it, but always seems to be software related.. sometimes ROM-specific problem. Personally, i've probably flashed as many ROMs as anyone and the only time i ever encountered problems was with the official HTC WM6 ha.. go figure.. I think ppl did find that hard resets before and after flashing are helpful as well..
i love my trinity, and there's not much else on the market to make me want to trade it in (is it just me, or have pda's kind of stopped getting cooler).. i'd stick with it..
Ok so, this is my first android phone and after being prompted to install the 2.2 update on my European htc desire, i downloaded and started it installing. It gets to about 23% and says process system unavailible and after reading what people said i cleared the phone and tried to install the update manually from the SD card. This didn't work
My phone currently does this
Will boot into what it says is 2.2 but with no wifi, no service, and no SD card showing up
then after about 5 minutes it will reboot.
I have no idea what i can do to fix this? could someone please help me, i'm a noob with android so a clear step by step would be much appreciated
anyone
I am having the same issue... Anyone some help please...
I had a symetrical experience.. I can't post links yet, but you if you look at my posts you should be able to find what worked for me.
Futurian said:
I had a symetrical experience.. I can't post links yet, but you if you look at my posts you should be able to find what worked for me.
Click to expand...
Click to collapse
how did you create a blank goldcard, i can't access my SD card on my phone while it's in the phone so how did you do it
Do you have a WIFI connection? I do, and did the OTA 2.2 upgrade over WiFi with no problems, on my Unbranded European HTC Desire.
If youre phone won't boot properly, there are a few answers; 1) Return in to HTC, they're getit working and back to you, 2) Return it to th place of purchase, 3) Root/reflash (but sounds like it might not be an option).
Dale
F3L1X1 said:
how did you create a blank goldcard, i can't access my SD card on my phone while it's in the phone so how did you do it
Click to expand...
Click to collapse
I followed the instuctions in the "[TUT]Complete upgrading guide(root, unroot, flashing ROM & updates)" thread within Desire Android Development. (Post #3)
dedlite said:
Do you have a WIFI connection? I do, and did the OTA 2.2 upgrade over WiFi with no problems, on my Unbranded European HTC Desire.
If youre phone won't boot properly, there are a few answers; 1) Return in to HTC, they're getit working and back to you, 2) Return it to th place of purchase, 3) Root/reflash (but sounds like it might not be an option).
Dale
Click to expand...
Click to collapse
When I got in touch with HTC they wanted £50 to do a reflash, falsely accusing me of rooting my device..
was that 50$ to send it to them? or can they do it without having it there. Because if THEIR update screwed up my phone i don't see why i should have to pay for a fix
maybe a silly question but did you try a factory reset?
http://www.htc.com/www/howto.aspx?id=805&type=1&p_id=312
HugoTouchHD said:
maybe a silly question but did you try a factory reset?
http://www.htc.com/www/howto.aspx?id=805&type=1&p_id=312
Click to expand...
Click to collapse
yeah i did that, about the only advice the australian HTC support guy gave me -____-
F3L1X1 said:
was that 50$ to send it to them? or can they do it without having it there. Because if THEIR update screwed up my phone i don't see why i should have to pay for a fix
Click to expand...
Click to collapse
Tell me about it, so thankful I managed to fix it myself!
It sounds like you are alll applying an OTA update for the standard ROM to what was a branded device. There are lots of explanations as to how to fix this if this is the case
In summary
Download update from mentioned here
Copy this to root of your goldcard and rename to update.zip
Turn off phone
Turn on holding down vol down
Select Bootloader then Recovery (an image of device should appear with exclamation mark over)
In menu (sorry forgot how you get in, if it does not appear then try power+vol down or power + back). From there choose apply update.zip
Wait while update applied
After update select reboot and wait for device to boot
Video of it here
jameson_uk said:
It sounds like you are alll applying an OTA update for the standard ROM to what was a branded device. There are lots of explanations as to how to fix this if this is the case
In summary
Download update from mentioned here
Copy this to root of your goldcard and rename to update.zip
Turn off phone
Turn on holding down vol down
Select Bootloader then Recovery (an image of device should appear with exclamation mark over)
In menu (sorry forgot how you get in, if it does not appear then try power+vol down or power + back). From there choose apply update.zip
Wait while update applied
After update select reboot and wait for device to boot
Video of it here
Click to expand...
Click to collapse
I've just tried this again, installation looked like it went through ok, rebooted and relaoded into sense, then it shows me a status bar counting, normally this gets to about 10% then says ?Sorry process system is not responing, so i can either click wait or force close, then in continues upto about 97% then reboots and reloads only to load a white screen showing htc and continues counting in percentages, gets to about 15% then says force close, then onto about 91% then reboots this goes on for a while until it just shows me a sorta bricked phone with no wifi, gsm or any real functionailty and it continues to reboot every 5 mins, back to where I started showing 2.2 as installed
One strange thing I have noticed is that my CID is
CID: 00000000000000000049E917D100A69E
Reversing CID
CID: 00A600D117E949000000000000000000
Can't find update.zip on SD card during recovery
Tried all this, thanks. Goldcard created using Gold Card Tool 0.0.5 (awesome job Klutsh) . I get the error message:
"E:failed to open /sdcard/update.zip (No such file or directory)" even though it is in the root dir when I look at the card on my PC.
Should it be in a directory called /sdcard ?
chessmaster82 said:
I've just tried this again, installation looked like it went through ok, rebooted and relaoded into sense, then it shows me a status bar counting, normally this gets to about 10% then says ?Sorry process system is not responing, so i can either click wait or force close, then in continues upto about 97% then reboots and reloads only to load a white screen showing htc and continues counting in percentages, gets to about 15% then says force close, then onto about 91% then reboots this goes on for a while until it just shows me a sorta bricked phone with no wifi, gsm or any real functionailty and it continues to reboot every 5 mins, back to where I started showing 2.2 as installed
One strange thing I have noticed is that my CID is
CID: 00000000000000000049E917D100A69E
Reversing CID
CID: 00A600D117E949000000000000000000
Click to expand...
Click to collapse
i get this same problem. How do i create a gold card if when i plug in my phone to my pc it won't recognise it and when i put the SD in the phone the bricked 2.2 won't recognise it
F3L1X1 said:
i get this same problem. How do i create a gold card if when i plug in my phone to my pc it won't recognise it and when i put the SD in the phone the bricked 2.2 won't recognise it
Click to expand...
Click to collapse
I had to format the card in a card reader in my PC, then use the Gold Card Creator mentioned elsewhere in the thread. You have to install HTC Sync because enough drivers are in there to at least allow the apps to 'see' the card at physical level, even if the bricked Android doesn't. Set the phone to USB debug mode in Settings/Applications - the phone stays 'on' long enough between reboots to do that and get a CID out of it! Then Gold Card Creator works well enough to get the CID from the SD.
I'm trying this again with a 2GB card to see if makes any difference.
Check folder settings when using windows
bearMedicine said:
Tried all this, thanks. Goldcard created using Gold Card Tool 0.0.5 (awesome job Klutsh) . I get the error message:
"E:failed to open /sdcard/update.zip (No such file or directory)" even though it is in the root dir when I look at the card on my PC.
Should it be in a directory called /sdcard ?
Click to expand...
Click to collapse
Quick update to this. Make sure you have extensions of known file types SHOWING in your folder settings. I was naming the file update.zip.zip!!
Thanks to ALL in this forum for get apps and assistance. I unbricked my phone tonight thanks to you all
well i phoned the shop here in australia that i bought it from and they said they've had alot of desires being returned because they've been bricked by the update and to just send it back and they'll fix it and update to 2.2 for me
Basically, I accidentally deleted the first 5 system partitions which bricked my phone. I found a system dump which is the same version as the ROM I was using on my phone. I haven't downloaded it yet, but, I believe, system dumps contain all the system partitions which are in img file format (not sure on this). My phone does get detected on my computer as QHSUSB_BULK but not with adb, so if I could get my phone into fastboot mode and hopefully my computer detects my phone in fastboot mode, will it be possible to flash the system partition imgs and restore my phone?
nb: my phone won't turn on; I don't know if it charges as there's no charging Led but sometimes if I plug it in to charge it flashes on then stays off; can't get into recovery; phone doesn't seem to respond to combination presses but I have yet to try this method
When you plug it into the computer does the computer make a ding sound that it's connected? If so, then press power and volume up until the disconnect ding sound which indicates it's rebooting and then immediately press volume down and see if you can get into fastboot. The timing is tricky so I've found using audio cues from computer can help if the phone is messed up.
Click to expand...
Click to collapse
.
Quick answer, you can't AFAIK. Not without a JTAG box
BLUuuE83 said:
Basically, I accidentally deleted the first 5 system partitions which bricked my phone. I found a system dump which is the same version as the ROM I was using on my phone. I haven't downloaded it yet, but, I believe, system dumps contain all the system partitions which are in img file format (not sure on this).
Click to expand...
Click to collapse
I think by "system partition" you mean "partition". There is the actual /system partition, and deleting that will only have wiped the ROM. I think you actually deleted other partitions; in particular if you wiped hboot or radio, the phone is screwed and you need JTAG.
QHSUSB_BULK (or similar) message when connecting to computer, and screen not coming on at all, reinforces that notion.
redpoint73 said:
I think by "system partition" you mean "partition". There is the actual /system partition, and deleting that will only have wiped the ROM. I think you actually deleted other partitions; in particular if you wiped hboot or radio, the phone is screwed and you need JTAG.
QHSUSB_BULK (or similar) message when connecting to computer, and screen not coming on at all, reinforces that notion.
Click to expand...
Click to collapse
Yeah. I think I only deleted the first 5 partitions mmcblk0p1 to mmcblk0p5.
Partition List
EddyOS said:
Quick answer, you can't AFAIK. Not without a JTAG box
Click to expand...
Click to collapse
So my best bet is it send it to a HTC certified repair centre and get them to fix it? If that's the case, how long does it usually take and what's the average cost?
BLUuuE83 said:
Yeah. I think I only deleted the first 5 partitions mmcblk0p1 to mmcblk0p5.
Partition List
Click to expand...
Click to collapse
According to the list you linked, you deleted a bootloader module (sbl1). So its a real brick.
---------- Post added at 09:21 AM ---------- Previous post was at 09:18 AM ----------
BLUuuE83 said:
So my best bet is it send it to a HTC certified repair centre and get them to fix it? If that's the case, how long does it usually take and what's the average cost?
Click to expand...
Click to collapse
That would certainly work. HTC will probably replace the motherboard, which if memory serves me (based on reports by others here) is something like $300 US.
But it may be cheaper to find a repair shop that can JTAG the phone. I think that price is around $100-150. But you need to find a shop that can do it, and on the M8 specifically.
Hi all.
I suspect this question has been asked before and I have found loads on how to do's, but I can't seem to achive what is needed, so any help, however small is greatly appriciated.... he goes.
Customer has brought in an HTC One M8. Details I can give from the Fastboot screen is:-=
***Software Status: Official***
***LOCKED***
M8_UL_CA PVT SHIP S-OFF
CID-111111111 (<---- 8X1'S)
HBOOT-3.10.0.0000
RADIO-1.29.214500021.12G
OpenDSP-V51.2.2-00593-M8974_FO.1015
OS-6.12.401.1
eMMC-boot 2048MB
Dec 17 2015,14:15:48.3
It is stuck in a boot loop that alsways shows the HTC boot screen, reboots to the HTC screen and promptly then to the Android recovery screen:-
Android Recovery
HTC/htc_m8/htc_m8
6.0/MRA58K/buildteam12171409
user/release-keys
Use volume up/down and power
Reboot system now
Reboot to bootloader
Apply update from ABD
Apply update from SD card
Wipe data/factory reset
Wipe cache partition
Power off
_________________________________
Supported API:3
handle_cota_install: install cwpkg to /cache/data/cwtemp/cwpkg.zip
handle_cota_install: install cwprop tp /cache/data/cwtemp/cw.prop
Write host_mode success
handle_cota_install: No CW files. Skip cw installation
Sorry to have to type this in as I cant seam to get images to upload.
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Thanks in advance.
Marc
PC1staid said:
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Click to expand...
Click to collapse
Try another USB cable, and another port on the PC.
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
PC1staid said:
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Click to expand...
Click to collapse
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
redpoint73 said:
Try another USB cable, and another port on the PC.
Attempted this with 2 PC's, 1 Laptop all running Windows 7 Pro with SP1 64 bit and a Mac. Tried the cable that came with my Samsung S5 ( Not the USB 3 cable) plus 2 other cables that I use in the workshop and the original cable suppled by the customer. Phone not detected in device manager on any of the PC's, however the plugged in and unplugged sounds do play. Mac sit's idoly twiddleing its thumbs...
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
Went into bootloader and fastboot. only option I have to locate the S/N is via show barcodes. the S/N is:- HT444WM04348
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I dont think it would be under warranty as customer reckons it is over 12 months old.
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
Click to expand...
Click to collapse
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
PC1staid said:
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
Click to expand...
Click to collapse
Now that you mention that, I think there may be an Australian variant (OP6B110) which also has the product ID (M8_UL_CA) indicated on the bootloader screen.
Either way, its not the Euro variant; and its been modified by a previous owner (as mentioned).
Any luck getting USB fastboot working? Once you do, do fastboot getvar all, and post the output (delete IMEI and serial number before posting) so we can verify the MID and make sure you are running the right RUU.
exactly the same problem
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
sonalgirdhar said:
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
Click to expand...
Click to collapse
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
redpoint73 said:
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
Click to expand...
Click to collapse
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
sonalgirdhar said:
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
Click to expand...
Click to collapse
"completely conked off" (your previous words) is not a good description of the above. Misleading, really.
Hold the vol down button during the bootloop cycle. Don't let go until you are on the bootloader screen. Then try to connect with fastboot.
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
Click to expand...
Click to collapse
Hi.. Did u find any solution to the problem. The service center here also refused to take a phone bought outside india.
Hi..
Please find attached the result of 'fastboot getvar all'. i had also shared the same with HTCDev team and the reply is as below:
"Hello Sonal
I sincerely thank you for sending us the information that was requested . According to the information you have provided, I was able to identify the reason why the device can not receive updates at this time. For your device to without any problem , it must have all the original software or settings and STOCK.
To begin , let me explain how our devices are distributed to security S -ON to protect your settings and to ensure proper operation. Security on your device has been disabled ( S -OFF) which has allowed the following parameters change at this time prevent the upgrade is installed
cidnum : 11111111 < ---- this parameter will not get your device updates
Here are the options for you:
Option 1 - Return all device settings to their original settings or STOCK. - First you must change the parameters specified as these were originally. Once this is done, now again to contact STOCK install the operating system.At this time, HTC doesn't officially support obtaining S-Off on our devices. Having said that, I'll be happy to take a look at what's going on and at least point you in the right direction. I know this may cause some limitations in the assistance I am able to provide to you but I am more than happy to do what I can to assist you through your issue . We are happy if you contact us about any problems you might, in any part of their development process. .To begin with, the following websites are some examples where we recommend you start your research on S-Off. http://forums.xda-developers.com http://www.androidcommunity.com http://androidforums.com Please note the above web sites are not operated by HTC. We can not validate or guarantee the information contained therein.
Do not hesitate to reach out to us if you have any questions. You can contact us back via email, using the second link listed below (The one at the end of the sentence "To send a reply to this message, please click here"). "
Can you please help with the next steps to get the phone working again.
sonalgirdhar said:
Please find attached the result of 'fastboot getvar all'.
Click to expand...
Click to collapse
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
sonalgirdhar said:
i had also shared the same with HTCDev team and the reply is as below:
Click to expand...
Click to collapse
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc..
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Click to collapse
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
redpoint73 said:
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
Click to expand...
Click to collapse
@redpoint73 Thank you so much, have been able to update the RUU. Updating apps now
Phone M8 Europe, OS 6.12.401.4
problem:
phone is unaccessible - Error: com.android.systemui stopped working
This happens after he (is not sure tho...) had his phone updating. It was not reacting, so he restarted several times. Finaly he got "preparing apps" (not sure about the english term for it, its appears after you update before you) what amde he think there were an update.
Now after you start the phone the message "com.android.systemui stopped working" appears over the lockscreen. The lockscreen is still visible, clock shows and is not frozen also i can see the statusbar, Volume keys are working too. When i click ok on that message the lockscreen disappears, i sometimes get some screen flickering seeing a background picture (my friend does not know this). Touch inputs not accepted or nothing happens, same for volume keys but i can push power and choose to restart, airplane mode, shutdown and touch-choose this. If i understand that problem right, its related to the homescreen, so if i somehow can bypass this the apps and menus and stetting will work fine.
Now there can be 2 reasons for that. First something went wrong while updating and restarting and second a problem with the launcher (Smart Launcher) he installed on the phone because he had trouble accessing the statusbar.
Now i want to access the phone without factory reset because of all the important apps/data stored and not backed up...
I cannot access via adb - no device shown, i think because of usb debugging not enabled.
Delete the cache did not solve it. I cannot clear Dalvik, HTC Recovery does not show that option. Also installing TWRP is not possible because i cant unlock the phone.
When i install a stock rom its the same like factory reset, right?
HTC Sync Manager will not find the device either.
I am out of options, maybe you have some ideas? Is it possible to fix this without losing all the data? Are there other ways to access the phone like plug in a keyboard and use key combination to try to get into a menu?
maerzhase said:
I am out of options, maybe you have some ideas? Is it possible to fix this without losing all the data?
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Click to collapse
Probably not. If the OS is not accessible, and the phone was not previously bootloader unlocked & TWRP, there is no way to retrieve the data.
You can run the RUU, which will probably repair whatever is wrong with the OS. But the RUU will wipe all data on the phone.
Either follow the instructions here, to run the RUU by htc_fastboot: https://forum.xda-developers.com/showpost.php?p=64926626&postcount=6
Or if you have an SD card, it may be easier to rename the RUU zip to 0P6BIMG.zip , put it on the SD card, insert in phone. Then restart to bootloader, and it should auto detect the zip and install it.
---------- Post added at 09:45 AM ---------- Previous post was at 09:40 AM ----------
maerzhase said:
Also installing TWRP is not possible because i cant unlock the phone.
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Click to collapse
Don't know what you mean by "can't unlock the phone"
Does that mean you tried, but were not successful? If so, describe the exact steps you took, commands, and specific outputs, error messages, phone status that resulted, etc.
Probably bootloader unlock is perfectly possible, and you just aren't doing it 100% correct. Although the process to RUU is probably easier. Unless you also want to root, custom ROM, etc.
Also, unlocking the bootloader will wipe all data on the phone.
Thanks for your help redpoint73.
Apparently i did not properly read the "how to unlock/twrp", looks like i dont need to put the phone into usb debugging.... Nevertheless does the disclaimer on htcdev warn me about getting all user data deleted in the process :/
Biggest problem is to get the user data, but all solutions i found to get access to the phone involve clearing it. A factory reset will do the trick and she can use the phone again i guess, since the phone is not exactly bricked...more like softlocked. Everything seems to be running fine but the home/lock-screen. If that wont help i will run that RUU.
I will do some more research maybe i find some other solution to bypass it, if not i will we reset.
Also i dont understand how data can be so important that its a tragedy if its gone, but not important enough to backup. but thats not my problem.
maerzhase said:
Also i dont understand how data can be so important that its a tragedy if its gone, but not important enough to backup.
Click to expand...
Click to collapse
There is no such thing. If the data is important to you (your friend, etc.), back it up. It's that simple.
There is a variety of ways to backup, and a number of tools were preinstalled on the phone. So there was really no reason for your friend to not be backing up.
Searching for ways to retrieve the data after something goes wrong, is not good plan. The likely result is going to be regret. But I guess some folks need to learn the hard way!
---------- Post added at 09:13 AM ---------- Previous post was at 09:09 AM ----------
maerzhase said:
Apparently i did not properly read the "how to unlock/twrp", looks like i dont need to put the phone into usb debugging....
Click to expand...
Click to collapse
You don't need debugging for fastboot commands; you only need it for adb commands. While adb and fastboot are related, there are important differences. Fastboot (not adb) is what is needed to unlock the bootloader or RUU.
You were right, i was not able to save any data. The problem itself was solved with a reset - phone working again, top of the screen still not accessible, prob. broken.