Develop Bugs

[Q] Desire Broken display?

Hi guys, I have a problem with my Desire, but cannot find anyting about that kind of problem in xda-developers or internet.
Here is the video with the strange effect http://www.youtube.com/watch?v=XRqpW-pRNWI
The problem is that it occurs at random times.
Have you ever seen that kind of problem, is it the display or the motherboard?

No and prob to do with the connection most likely. Send it to HTC.

Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App

Zheiko said:
Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
No its not droped. I play very nicely with this device, it is "Desire" after all.
I tried the original rom, the efect is the same. This happens even at bootloader.
I have a doubt that the phone was not brand new when I received it with missing foil. The phone was purchased from internet from local store.
This was happened a few week ago, after it was returned from service they said that the display is twisted
Now the probleam apears again.
Anyway, now the display is completely dead - i see only black screen with slim lines with different colors. Tomorow I'll visit the store again, but I don't know how to prove that it's not my fault.

That might be dificult, keep your receipt and in case shop refuses to fix it in warranty, then Id go directly to HTC hoping it wasnt opened and tampered with...
Sent from my HTC Desire using XDA App

[Q] Warranty Question

I need to send my xperia play in for warranty. Anyone that had had any experience do you know if I will receive my xperia play back our a new one or will it be a refurbished one. Also I am in Canada if it makes a difference. Thank You.
Sent from my R800a using XDA App

In Mexico the first thing they do is factory reset the phone. Then try to reproduce the issue.
If the problem persists, their own techs try to fix it for a few days, if they can't fix it they send it to the manufacturer. About 2 weeks over there and if they fixed it we get the phone back, but if they couldn't fix it they give a new one.
I suppose it's cheaper for them to replace the faulty piece but they still give out new phones sometimes.
The best is acting like you don't know what the hell happened (in case you know) and act like you don't know what rooting is, you've never heard of bootloaders, modding, etc. so they don't try to make it look like it was your fault.

Just out of interest... wht happened to your phone?
I know they will refuse to replace anything with moisture damage and unlocked bootloader.

Its actually more of a hardware problem. My R trigger has stopped working. Do you know about hardware problems? Do they also try to fix those? Thanks!
Sent from my R800i using XDA App

If it is a hardware fault that hasn't been caused by impact damage/moisture then it is worth a try.
But warranty is warranty so give it a go.

Yep I will for sure take it in for warranty I just wanted to know if I get my own xperia play our a refurbished xperia play our hopefully a new xperia play.
Sent from my R800i using XDA App

I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you

netorino said:
I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you
Click to expand...
Click to collapse
Do you also know how long it would take to get a device back? A week?

depends what is wrong with it - Max 2 -3 week...

The touch screen went out on mine would not respond to my touches. Told Verizon and the sent me a refurbished in one day and had to send the old one back.
Sent from my R800x using XDA App

My right trigger is much looser than the left, and I also managed to scratch the top of my phone by dropping it. if I relock my bootloader anyone got an idea how I can get my phone sorted?

[Q] Need a bit of help!

Ok so i have 2 HTC Desire's
Desire 1 has a smashed (SLCD) screen but worked fine
Desire 2 is temperamental some times it will come on and work for a bit but then it will reboot then hang at the HTC Logo ( this has a AMOLED screen)
is there any way to get ether one working i have reflashed Desire 2 to 2.3 thinking it was a bad rom or something but still the same i even taken the AMOLED screen out of Desire 2 and tried it in Desire 1 i get sound but no screen, the touch screen works as i can unlock it
any help would be nice
Thanks

I would send them back to HTC specially the 2nd one but I guess you don't have warranty for both phones.

no warranty =( there both just over a year old
just wish one would work

I guess when you sent them to HTC and the phone's are out of warranty, they will repair them if you pay for it. So I recommend you to send them to HTC and let create a free quotation and then you decide, if you let them repair or not.

Both phone have been opened up so there ain't no warranty stickers, will that matter?

RyanSmelliott said:
Both phone have been opened up so there ain't no warranty stickers, will that matter?
Click to expand...
Click to collapse
It's out of warranty so it really wont matter at this point. They'll fix it but you'll have to pay for probably the parts and service.

Yeah i just spoke to a rep on there chat and he say's
We are booking your handset in for repair service. Please note that if our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping & handling fee to have the device returned to you and not repaired.
i know it will be silly money if i get a quote so i would have to pay £25 just to get my phone back =( ill have a go at fixing one there must be away LOL

I'm not sure how parts cost but it looks like you have a better chance of fixing the one with the busted SLCD than the 2nd one that seems to require a motherboard change.

yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1

RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
Click to expand...
Click to collapse
I believe it's not possible. It goes beyond simply changing the display and the digitizer. A complete change of mother board could be required. I'm NO expert on the matter just so you know.

Please use the Q&A Forum for questions Thanks
Moving to Q&A

RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
Click to expand...
Click to collapse
From what I've seen, you cannot use an amoled screen on an slcd handset. And vice versa.
Swyped from my CM7.1 Desire using XDA Premium App

Warranty Replacement 2014?

Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!

I may be wrong but the warranty only covers the first year from purchase.

nowetdio said:
I may be wrong but the warranty only covers the first year from purchase.
Click to expand...
Click to collapse
You're right. It's one year unless extended warranty coverage was added.
Sent from my VS980 4G using xda app-developers app

open enrollment verizon 2.99$ a month
covers all hardware issues and some software/function issues... they had open enrollment a few weeks back and i got on it, had a replacement sent out, good as new.

I would also verify your credit card policy if you bought your phone with it. Sometimes they offer extended warranty.
Sent from my Galaxy Nexus using xda app-developers app

abezzilla99 said:
Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!
Click to expand...
Click to collapse
warranty only works for 1 year after purchase, if you send it to them they will send you a quote for all the repairs they will need to do. if you have home insurance phones are covered on it depending on the plan you have.

[Q] Camera with purple fringing - ok to send to HTC for repair with S-off/root?

Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be

I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.

Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app

My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.

@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.

im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
Click to expand...
Click to collapse
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.

Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.

dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
Click to expand...
Click to collapse
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/

synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
Click to expand...
Click to collapse
I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app

synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...