Develop Bugs

[Q] Water sensors

I've heard that despite being designed for water resistance, the Defy has water sensors which can be checked for warranty purposes. Can anyone here report the locations of these sensors? And if you took your Defy for a bath, are the sensors now affected?

I guess most handset have these type of sensors today and there actually just stickers that get colored when moisture reaches them. So the only way to find out if you triggered it would be to physically open up the device before and after exposure. Since the Defy is not water proof I'm pretty sure that they will not replace your phone if it has been water damaged. If you just forget the caps on the USB or headphone outputs it will propably be damaged by water and you would void your warranty.

One is one the edge of the battery, it's a white rectangle with pink X's on it; the other is under the battery on the device itself. It's a tiny white hexagon.

the battery door is air tight, but only up to 3 feet I believe. so if you drop it in the toilet or in a cup of tea, the phone will be fine and the water stickers wont be affected. I would assume that there might be another on the inside of the phone.

Eh.. I would want to test this phone so bad..
Infact I'm considering bringing a ziplock bag full of water to the tmobile store and demanding the phone be tested before I buy it. Making sure that they bring out the one I'm going to buy and testing that one specifically.
If they say no its w/e. But, I want to see a test before I jump in head first.
With that said, the folks at engadget I think it was ruined one of the two test units because the flap on the back of the battery didn't go in right.

Snow_fox said:
Eh.. I would want to test this phone so bad..
Infact I'm considering bringing a ziplock bag full of water to the tmobile store and demanding the phone be tested before I buy it. Making sure that they bring out the one I'm going to buy and testing that one specifically.
If they say no its w/e. But, I want to see a test before I jump in head first.
With that said, the folks at engadget I think it was ruined one of the two test units because the flap on the back of the battery didn't go in right.
Click to expand...
Click to collapse
OK, so I have had mine in a few glasses of water at restaurants (people bragging to me there was nothing their phone couldn't do that my could) and in a hot, tall Starbucks (regular coffee) at a meeting that almost gave everyone a heart attack. And, you must have seen the video where they start the camcorder and drop it to the bottom of a pool? W/O issues? I'm thinking of having a holster made for it that clips to the front of my snowboard.

They would be inside where the battery is stored. This part of the phone is, naturally, not water proof (battery, sd and sim card contacts). There is a water resistant gasket on the seal where the backing goes. It is spring tensioned so it makes a good, watertight seal. So, I would not sweat triggering the moisture sensor IF you have the back of the phone on correctly.
I wouldn't go deep sea diving with the phone either... water proof or not. I don't see any harm in having the phone in your pants pocket on the floor while your taking a shower though..

Sorry, for some reason I didn't see the NUMEROUS replies to your post. I basically just parroted off what the others had said.

Sorry, for some reason I didn't see the NUMEROUS replies to your post. I basically just parroted off what the others had said.

Moisture indicators are common-place in phones, generally there's one on the battery and another one on the phone in the area the battery sits in.
Most of them are white and turn a very noticeable red when damp however some others are, as people have described, white with a coloured pattern and the smudging of the pattern is the indication.
That said, any engineer worth their salt will be able to open up the handset and check the circuit-boards themselves for corrosion, the indicators are there to speed up matters but are by no means the only way in which moisture damage can be detected.

put it to water?

[Q] Xperia ZL cover is peeling off

Hi
After 3 weeks I got this annoying problem. The external plastic layer that makes the cover mat is peeling off my phone on both sides (front and rear).
I brought it back to the store (Phone House Germany).
For me it's just a production problem, the glue that is detaching.
But the shop pretend it's my fault, and doesn't want to repair it for free, neither change the phone.
The are asking 335,72 EUR to repair it.
When the problem occurred I also had several reboots and sometimes the phone was very.
Both phenomena occurs even when not using the phone. I had reboots at night when sleeping. Or the phone became very hot in my pocket.
My suspicion is that the glue is detaching due to the phone becoming to hot.
My question is, are there other people who also have the problem with the cover that begins to peel off ?
In attachment you can see a photo of the cover.

i didnt find any issue because my XZL is white,
why its your fault man ? i think that is product defect.
can you give more picture, front side.

kickthefreak said:
i didnt find any issue because my XZL is white,
why its your fault man ? i think that is product defect.
can you give more picture, front side.
Click to expand...
Click to collapse
That's what I'm asking the Phone House, prove me that it's my fault (the have to due to article 5 point 3 from the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees).
Article 5
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
But I can not send any more pictures. My phone is already since 18-5-2013 at the phone house (repair center w-support.com GmbH).

I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
oh i see this is why the problem happen on black version, because white version is flat on the back and made by plastic

kickthefreak said:
oh i see this is why the problem happen on black version, because white version is flat on the back and made by plastic
Click to expand...
Click to collapse
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
maybe he mean peel off the screenguard on front.

dmeerpa said:
That's what I'm asking the Phone House, prove me that it's my fault (the have to due to article 5 point 3 from the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees).
Article 5
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
But I can not send any more pictures. My phone is already since 18-5-2013 at the phone house (repair center w-support.com GmbH).
Click to expand...
Click to collapse
Don't give up. It's definitely not your fault. Do you have authorized SONY service centers in Germany? Here in India, we have them, although the staff over there are incompetent and pathetic. We go directly to the service centers to get the faults corrected. If they are really hell bent on proving that it's your fault then head to the consumer forums and lodge a case against them. This is unacceptable. Btw, does it look that way only when you view from one particular angle?

dmeerpa said:
Hi
After 3 weeks I got this annoying problem. The external plastic layer that makes the cover mat is peeling off my phone on both sides (front and rear).
I brought it back to the store (Phone House Germany).
For me it's just a production problem, the glue that is detaching.
But the shop pretend it's my fault, and doesn't want to repair it for free, neither change the phone.
The are asking 335,72 EUR to repair it.
When the problem occurred I also had several reboots and sometimes the phone was very.
Both phenomena occurs even when not using the phone. I had reboots at night when sleeping. Or the phone became very hot in my pocket.
My suspicion is that the glue is detaching due to the phone becoming to hot.
My question is, are there other people who also have the problem with the cover that begins to peel off ?
In attachment you can see a photo of the cover.
Click to expand...
Click to collapse
wow its the first time i see that on a phone, if u said that it happens when it gets hot, it can be a battery problem as your phone is restarting. dude that really sucks, now that i saw that i wont change my white ZL to the black ZL..... dont give up SONY must replace your phone.

Neither Sony nor phonehouse has to pay when someone gets chemicals on their phone. And those picture sure looks like he did. Maybe he even cleaned his phone with some cleaning agents since it's not only one spot but several. Getting worse when hot could be a reaction of the chemicals in the cleaning agents.
I am sure most phones don't react well to chemicals.
If Sony has to start paying when people don't treat their phone the right way they'll have to stop selling phones at all pretty soon or they'll end up broke.
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
&
Sirence said:
Neither Sony nor phonehouse has to pay when someone gets chemicals on their phone. And those picture sure looks like he did. Maybe he even cleaned his phone with some cleaning agents since it's not only one spot but several. Getting worse when hot could be a reaction of the chemicals in the cleaning agents.
I am sure most phones don't react well to chemicals.
If Sony has to start paying when people don't treat their phone the right way they'll have to stop selling phones at all pretty soon or they'll end up broke.
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
No I didn't touch any cleaning products at all. Not at home or to clean the phone.
The problem started during my vacation. I was at a hotel where I do not have to clean or work.
Sirence said:
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
&
kickthefreak said:
maybe he mean peel off the screenguard on front.
Click to expand...
Click to collapse
No not at all, its really a very tine film that's glued on the plastic cover at the back and front of the phone.
In front I mean the very fine edge around the screen. It's not really visible but I can feel it, that's it became rough.
A320232 said:
Btw, does it look that way only when you view from one particular angle?
Click to expand...
Click to collapse
It's from every angle visible. The black cover is in fact very glossy. It seems covered with a very thin plastic film to rend the cover matte.
It's that film that came lose. Every where that it has been removed the phone is now glossy black. The glossy black plastic looks very cheap

dmeerpa said:
&
No I didn't touch any cleaning products at all. Not at home or to clean the phone.
The problem started during my vacation. I was at a hotel where I do not have to clean or work.
&
No not at all, its really a very tine film that's glued on the plastic cover at the back and front of the phone.
In front I mean the very fine edge around the screen. It's not really visible but I can feel it, that's it became rough.
It's from every angle visible. The black cover is in fact very glossy. It seems covered with a very thin plastic film to rend the cover matte.
It's that film that came lose. Every where that it has been removed the phone is now glossy black. The glossy black plastic looks very cheap
Click to expand...
Click to collapse
well if its my phone and sony dont want to replace/fix that i would take off all that plastic or buy a black housing. and just replace the back part.

After 4 months I got my phone back...but still not repaired. The way I was treated by The Phone House has made it for me a matter of principe.
They keep saying the damage was my fault.
Following article 5 point 3 of 'Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees ', they need to prove it. During this 4 monts they never did. They send me away with a lettre coming from Sony Xperia Support Germany where they state that they damage was caused by a cleaning product or other chemical.
If they think in German that Belgian are stupid, then they are wrong. I studied industrial informatics and I did had courses in physics and chemistry also. So I know that you need special and expensive equipment en products to conclude such thing. They didn't even look at they extreem heating problem of the phone. That may be an software issue, but the phone should be shut off before it becomes burning hot.
But I got one luck, my professional client is the Belgian Federal Police. I already contacted yesterday some of my relations at the police and monday he will look if the cover can be investigate by a forensic team of the federal judicial police. In that case I will be able to prove Sony and the Phone House that no chemicals where found on the cover. And that they were lying. And in that case I will let them sue for fraud.

That is one weird problem. I have had my phone for over 5 months without any cases or screen protectors and it is scratch free and not peeling.
...did you spill caustic acid all over it?
Joking aside might be a manufacturing defect as from the 3 people I know that have had this phone for a couple months without these issues.

[Q] Quality control problems with the frame?

Recently i received my Xperia Z1C White. After some careful checking (that happens when you are a techy) i noticed that the frame bends slightly inwards at the back side. I made a small example of what i mean on a photo. The problem is. If you can press those parts of the frame inwards, what happens with the waterproof seal between that part of the frame and the plastic bezel on top of this? Is this the case with every Xperia Z1C or is this a rare problem?
I suspect this also is the reason why you can hear a sound while pressing the screen slightly.

Rinneh said:
Recently i received my Xperia Z1C White. After some careful checking (that happens when you are a techy) i noticed that the frame bends slightly inwards at the back side. I made a small example of what i mean on a photo. The problem is. If you can press those parts of the frame inwards, what happens with the waterproof seal between that part of the frame and the plastic bezel on top of this? Is this the case with every Xperia Z1C or is this a rare problem?
I suspect this also is the reason why you can hear a sound while pressing the screen slightly.
Click to expand...
Click to collapse
Same on my phone, but only the charging port side, and my phone squeaks too.

Me too - i can also press the frame inward. Oh my god, i´m a bit confused now...lets hope everything is ok and water is no problem for that...
*EDIT* But i have to say that this also is an issue to find on my Z1 !

Had a bit of convex shape on the back, barely noticeable. Hairdryer and pressing did the trick.
And no, don't be too harsh to the phone.
Glue seems to be unequally applicated.
Made in China after all.

I don't know why, but it doesn't seems any problem with my white phone.

I wonder hwo wide spread or problematic this is. On a normal phone this wouldnt be a problem at all. But on a waterproof phone every error can be a problem.

Mine seems to have the same microscopic gap on the back around the docking port.
I dunked it in a bowl of water and let it sit for 5 minutes. Took it out, dried it off - no problems.

The back of mine flexes when pressed hard in the center, but there are no gaps at the edges (even when pressed)

Is this something they'd accept a warranty replacement for? Where do you go about requesting such?

slvrarrow said:
Is this something they'd accept a warranty replacement for? Where do you go about requesting such?
Click to expand...
Click to collapse
I think no warranty on this, they will probably consider it normal.
The problem with high precision designed devices like this and iphones is, that if something is a bit off you notice it easier.
I do regret it a bit that i didnt exchange it within the 7 days that it is possible to exchange a product after buying it in holland. But if it is widespread, then the case of a phone without the flexing frame/misaligned frame would be very small.

For anyone worried about the waterproof nature of their device, the only thing I can say is - test it. If the product works as intended you're golden. If not, you're covered by warranty.
I'm avid photographer and diver and with all new waterproof equipment, the first thing I do is test their waterproofing by either dunking them in the tub or the sink full of water.
You've bought a device with a capability which you should be able to trust. No need to find out 1 year later when you drop it in the toilet that your device is faulty.

Hejnfelt said:
Mine seems to have the same microscopic gap on the back around the docking port.
Click to expand...
Click to collapse
Same here, only a small gap around docking port that can be ever so slightly pressed in under higher-than-normal pressure, never noticed it in every day handling.

Mine keeps pulling hairs out of my beard!
Sent from my Nexus 7 using Tapatalk

I believe there's a sensor-like surface when you open up one of the flaps (the micro-USB one I think). It's a small white square and it turns red when in contact with water.
This is how the service centres know that you are complying to proper usage. So do be careful not to get the internals wet

That would make sense
Sent from my D5503 using Tapatalk

I have exchanged mine, still a little flex around the charging port but the back is definitely more flush. No small gap and less cracking noise when pressing the back as well. Very content with the built quality of this phone now.

Have you put your Z1C underwater?

hey guys. I've got this phone for a month now but still haven't checked the waterproofness. Did you try it the first day you got it? should I be super careful with this? I'm scared. I even though it's advertised as waterproof..

Yeap, I've tried it underwater. The screen responsiveness changes, else everything works, including the camera.

not worth the risk, there are enough reports about water damage

I'm tried to test the limits of the phone (i know it could be ridiculous). So I've swum for more than an hour and the phone was under more or less 1,5 m (limit recommended by Sony). It has survived for a moment...Once out i dried it. It has worked for some hours until the battery comes empty. No way to charge it anyway, a component of my battery was dead...I've send it to repair center claiming I had only let it fall in water and they replaced it by a new one
moral of the history don't try to put it in the water just for fun

I have used mine on water several times for several hours, and it's still working fine.
In fact I have tried it the very first day, this way if it's waterproofing was flawed, I would have returned it under warranty.
Now that my phone is more than a year old, i am obviously less keen to put it under water.

I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.

New Folder said:
I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.
Click to expand...
Click to collapse
Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.

dazzerfong said:
Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.
Click to expand...
Click to collapse
Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.

New Folder said:
Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.
Click to expand...
Click to collapse
That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.

You should be very careful if you try it underwater.. On my first time, the micro usb cover opened up and the phone was damaged, with no warranty by anyone ?
I had to open it up and dry it with hair dryer for an hour.. (and since then it's still non-waterproof)
Conclusion - be careful ?
Sent from my D5503

My phone got damaged by water in the third time that I put it under water. Seems like due overheating (I was playing, charging and wearing a bumper case at the same time) the back and the back frame unglued in the Sim tray area. I remembered how the screen started to flick and how the water comes out from Sim tray ?. I used a hair dryer and at this moment the phone is working fine?. I replaced the back frame (also, it solves the gaps in the middle where are the magnetic charging and the Lock/Volume buttons). By now, I am waiting the rear cover, it should arrive in 15days. But after that bad experience I won't put the phone in water anymore.

Btw, does anybody knows if there's a difference between fresh water and seawater/ pool water?
I've been told from Sony that the warranty is only on fresh water damage..
Sent from my D5503

Salt water leaves salty residue on the phone and is also more corrosive than fresh water. So, Sony won't cover damage in salt water.
Sent from my D5503 using XDA Free mobile app

Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 :laugh:

dazzerfong said:
That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.
Click to expand...
Click to collapse
We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.

New Folder said:
We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.
Click to expand...
Click to collapse
Same here.. They said that I'll have warranty only on damage from fresh water, not seawater etc.
Sent from my D5503

ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!

nas93 said:
Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 [emoji23]
Click to expand...
Click to collapse
I wipe my phone every day with a wet towel [emoji14]
but mostly to erase fingerprints etc.

mag cable instead of dock
Ephixi4 said:
ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!
Click to expand...
Click to collapse
About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/

nas93 said:
About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/
Click to expand...
Click to collapse
actually I meant just the cable but thank you!
Sent from my D5503

OnePlus 3 - Drowned In Water!!

My Phone(OnePlus 3) Was Sinked Accidentally & Now My Phone Won't Turn On...

M.Dinesh said:
My Phone(OnePlus 3) Was Sinked Accidentally & Now My Phone Won't Turn On...
Click to expand...
Click to collapse
Put it in a bag of rice, it might work.

I heard putting it in destilled water does help ro wash out the minerals from regular water. And after that let it dry some time.
But better google that again yourself before im telling bull**** here.

i just wanted to give my experience with electronics in water.
If you submerge your device in water the first few hours are critical. First you must power down the device and if so remove the battery doing so might prevent a short and kill the device. If you can, rise the phone with distilled water. (Its not the liquid that kills electronics its the minerals in water that will cause the short. ) Shake any water you can out of the device. If you have access to desiccant packs, like the ones you find in beef jerky or new shoes. place them in a sealed container. if you dont have access to them, you can use rice but this will not be as effective as actual desiccant. Allow a lot of time for the moisture to evaporate. its going to take a while because the phone is semi sealed and its hard for water vapor to escape.

Enjoy your Oneplus 5!

Guysss! My Drowned Oneplus 3 Is Back to life... But the issue is rear camera and capacitive buttons are unfunctional.

M.Dinesh said:
Guysss! My Drowned Oneplus 3 Is Back to life... But the issue is rear camera and capacitive buttons are unfunctional.
Click to expand...
Click to collapse
Keep it in there a little longer I would say... Distilled water might safe your camera.. I'm pretty sure it has to do with the contact points.

A lil longer is not two hours btw. We talk about 2-3 days of waiting.

Buddiess... Finally My phone recovered only thing , the recent capacitive button ain't working .. other than that no issues with it... thanks for your help guys!

Seems like waiting and not risking the phone to die completely is impossible here... Good luck then.