Related
Hi,
I thought id post this here as well, as its a concern for Touch Pro2 owners.
Basically, the Touch Pro 2 has a little sticker under the battery cover, but on the outside, which goes from cross-hatched to red if it gets red. If you send one in for repair with it red, the UK repair centre doesnt even look at it, and bills you over £300 for a repair (or £20 to get the phone back unrepaired).
Thing is, im sure it hasnt met water. It must have been my sweaty hands when changing the SD card (whose slot is right next to the sticker).
I advise everyone with a touch pro 2 to cover the sticker somehow (i covered it in a tiny bit of paper, which in turn i covered with plastic tape on my replacement touchpro2 from ebay).
See my original thread (with a picture) here
http://www.modaco.com/content/pocke...657/htc-uk-refusing-to-repair-my-touch-pro-2/
Im currently in dispute with HTC about this. I filled in their customer service satisfaction survey with very low marks, and someone from HTC rang me, and said he would try and sort it. Ive also written 2 letters to their head office and their repair centre to complain.
George
Is it possible to just cover the sticker with a piece of cellophane tape?
Thanks for the heads-up dude. Just checked mine and it's half turned read. It's about a week old so no idea how it happened. Unless rain somehow got in it, but if you can't use them in the rain without voiding warranty that is shocking.
Interesting - mind attaching that picture here for those of us who aren't members of the other forum? This is pretty scary for HTC to base their entire decision to warranty on a moisture-sensitive sticker......
Here is the pic...
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
wow...thats kind of sneeky of them to do. I have had someone spill water next to my phone and that would ahve easily caused it to turn red. Or lets say your talking on the phone in the rain. If a water dropplet hits it the right way, the red sitcker is going to show. I guess I will put scotch tape over it.
Just checked mine and found a red sticker. Hope I dont have need of repair service.
Yep my 10 week old one is pinky red, still works ok, I don't think it has changed since I had it though?
It might be different on the CDMA model, but I don't see one near the microSD slot. There is one on the opposite side that is clearly visible. With 3 internal moisture detectors (one on the headphone jack), one on the side, and one on the battery, it sure sounds like some planned obsolescence just through regular wear and tear.
Also, remember that the sticker is already pink/red, but it will bleed out when wet (or even humid).
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
Thank you for the picture, George! Mine is still nice and white with red cross hatches, BUT..... I noticed that the mount I was using from ProClip custom mounted on my air vent in my vehicle produced a TON of condensation on the backside of my phone the last time I removed it - today was a hot one here in Florida! Since the air vent is largely blocked by the phone's holster, I decided to suffocate the vent by pulling off the vent and putting a plastic bag inside it and then reassembling the cover, so it isn't out of place.
Considering I run a vinyl graphics company, I'll be getting a small square of my thin by heavy duty metallic grey vinyl cut out and put over an oversized section of the moisture detector!!! NOT going to have anyone dispute warranty issues with me over unpredictable weather or a small amount of condensation!!!
Wow, I checked my phone which I just got a week ago, and that sticker is already is half red (other half is still white). Of course it was no where near water except for maybe when I put on the screen protector. I hope we get enough complaints about this to HTC so they'll work something out with us. By the way, I have a Sprint TP2.
AssassinsLament said:
Of course it was no where near water except for maybe when I put on the screen protector.
Click to expand...
Click to collapse
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
GarciaM25 said:
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
Click to expand...
Click to collapse
Sprayed the screen with a water based solution to apply the screen protector?
Got a response back from HTC
Dear Sir,
I apologise for the delay getting back to you - I wanted to be certain I had all the information at hand before replying.
I am afraid that unfortunately, the answer is not good, and the repair centre and sticking with their stance in this matter.
This quote comes directly from our escalations office, after they received your letter:
Keeping a phone in plastic bag in Hot or Humid conditions can cause condensation, especially when there is a temperature change. Not being able to package the phone “correctly” is not a suitable claim, the packaging arrived with us undamaged.
Actual fault is irrelevant, the device has been in contact with moisture and has been modified without consent (illegal software)
Modification without consent is against the warranty card. The use of non HTC software to unlock a device or install unofficial, and unlicensed versions of Microsoft products is also against the warranty, and in the case of Microsoft software also illegal and infringes on copyright laws. If this had been the only issue he would have been quoted for Mainboard replacement only.
The effects of moisture entering a device cannot be predetermined, the fact that a part has not failed yet due to moisture does not assure that it will not fail in the future. In order to be certain that a moisture affected device will function until the end of the warranty period we therefore must replace all possible components.
Whilst we value our customers, in this instance we are unable to agree to your request for a warranty repair on this device.
HTC can only assist you further by providing documentation to support any insurance claim you may be able to make for accidental damage, or by returning your device to you unrepaired which we will not charge you for.
Unfortunately, I cannot push this any further. This decision is above my authority, and I have to abide by our Head Offices decision.
I understand this may be a frustrating response after such a long wait and I wish the news were better. I can only recommend at this point that you contact your insurance company and raise the issue with them.
Best Regards,
HTC Europe Customer Care
AssassinsLament said:
Sprayed the screen with a water based solution to apply the screen protector?
Click to expand...
Click to collapse
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
And George, that SUCKS..... wow, well, now you know why I buy a SquareTrade warranty for EVERY expensive electronic item I own, right down to the Jawbone2 I use everyday! When my charging / data USB port broke on my first Kaiser, it was during the 1 year warranty, so I called HTC first - they told me that it was a wear and tear item, it would cost well over $300 to repair, and that NO warranty company would repair it under their terms and conditions..... I promptly called SquareTrade, they had me send it in, and in 8 days later, I had a brand new charging port installed at NO cost to me!
For more details, check out www.squaretrade.com - and no, I don't work for them, but I tell everyone I know about how great they are and cheap their plans are!
My Response to HTC
Can you tell me the official address of HTC UK please so I can
instigate county court proceedings?
And can you relay the following back to your head office please (or
even better, give me a contact there so I dont have to bother you
again)
1. I have a number of people who support my claim that the sticker can
turn red without the device having got wet enough to cause damage. See
my link to the forum earlier.
2. What I didnt realise earlier is that the sticker in question is on
the outside of the phone - i accept I might have handled it with
sweaty hands. If you had found a sticker on the inside that indicated
water ingress, I would accept your point.
3. It didnt have illegal software on it - it had Windows Mobile 6.1
(ok, not the original rom). i am licensed to use Windows Mobile 6.1,
as that came with the device. The exact build of the rom is NOT an
excuse to not repair my device
4. The 'condition' of warranty regarding 'illegal' software was only
sent to me AFTER you booked the phone in. I wasnt told this in the
original email when I sent it off.
5. I dont NEED HTC's 'consent' to install whatever I want on my phone.
It was bought unlocked, and had an official WM6.1 build, downloaded
from HTC.
6. Are you seriously saying that HTC replace mainboards in preference
to re-flashing the rom? thats plain mad, and not very environmentally
friendly.
Anyway, what is comes down to is that I dispute that the device got
sufficiently wet for you to dishonor the warranty.
Furthermore, HTC know full well that the rom, and the red sticker has
nothing to do with the problem reported (they say themselves that its
not relevant). I believe I have a good chance at getting this sorted
out by the county court system, which will only cost me around £30 - a
gamble im willing to take.
GarciaM25 said:
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
Click to expand...
Click to collapse
Static-cling screen protectors are so 2005:
Installation video
Scratch test video
A little water never hurt anything. No, it's not glue, and it doesn't leave any adhesive residue. You can keep living in the dark ages, but the 3M Scotchgard material is amazing. I've done over a dozen installations on my devices and never had any water damage, and I've never activated a moisture detector. Zagg was one of the first to make this available pre-cut for electronic devices, but there are at least a half dozen startups (Best Skins Ever, PhantomSkinz, Ghost Armor, BodyGuardz, etc.).
And no, I don't work for any of them either. Maybe it's because I've done water cooling on my PC that it doesn't scare me to use a small amount of mostly non-conductive water and then let it dry for 24 hours.
Thanks for the heads up, I was wondering what that was.
Mines perfectly fine, red and white stripes, but I'll cover it up with something.
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
crazythunder said:
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
Click to expand...
Click to collapse
Ummmmmmmmmmmmmmmmm, look to the left of your MicroSD card maybe?
Sorry, forgot to put my thread title as a question.
So, this new appartment i'm at has a hot tub and 2 pools available, so tonight we decided to go to the hot tub. I usually take my phone with me to play music as we are sitting around relaxing by the pool or hot tub(speaker is loud enough to put it a fair distance away). This time, being the idiot that I am, i walked into the hot tub with the phone in my pocket, took me a good minute or two before i realized. I realized this, having just turned the phone on two minutes before i went to the pool after swapping batteries, and took it out of my pocket and it wasn't on. Took the battery out immediately and wrapped it in my towel, brought it in about ten minutes later, wiped up remaining water, and put it in to a jar full of rice. Thing is, i had a 3rd party battery in it when it was there, i know the water damage indicator is on the battery(not sure if there are more in the phone). Because i didn't have the default batter in it, in case that it does work(which it probably won't, i can see water under the screen), would i possibly be able to get away with saying it just stopped working? I looked at the ifixit teardown and only saw them point out 1 water damage indicator, on the battery. So XDA, am i screwed or what? From what i looked up sprint doesn't cover water damage, which sucks, what, if they find out, will i have to pay to replace my evo?
I think I would be astounded at HTC's stupidity if the only water damage indicator was on the most easily user-replacable part: the battery. Seriously, there would be absolutely no point in having a water damage indicator if anyone could just buy a new battery, throw it in, and claim that their Evo just somehow stopped working.
If you have insurance, it covers water damage-- but just like loss or theft, you have to pony up for the $100 deductible.
sohr said:
I think I would be astounded at HTC's stupidity if the only water damage indicator was on the most easily user-replacable part: the battery. Seriously, there would be absolutely no point in having a water damage indicator if anyone could just buy a new battery, throw it in, and claim that their Evo just somehow stopped working.
If you have insurance, it covers water damage-- but just like loss or theft, you have to pony up for the $100 deductible.
Click to expand...
Click to collapse
I was guessing there were more, but I was going specifically off of what i remember from the ifixit teardown. Well, that's a bummer, i was hoping it was more like $50, but $100 isn't bad, could be worse :\.
I dropped mine in the water for like 3 seconds this week. I actually called Sprint and they told me as long as I have insurance (which I do) they would cover it. I heard the rice thing works but I didn't try it. What I DID do, was put my phone in the oven at 100F for about 2 hours. I just put a cookie sheet in there and put my phone on a paper towel. I know people say "oh wtf you put it in the oven?!?!" but really......100F isn't a temp that your phone never sees so there really isnt any harm. Anyways, it worked GREAT for me. Pulled all the water out of the screen and out of the camera lens and now it works perfectly.
oh wtf you put it in the oven?!?!
It's a good thing you and your friends don't like to enjoy a slice of toast in the hot tub.
I have a water damage indicator like..RIGHT inside the bottom right side of the back. Just under the battery cover. Does nobody elses phone have one right there?
Also, I've seen pictures of the motherboard of the phone. There is one on there was well.
...in 1943, I killed a drifter.
felacio said:
I have a water damage indicator like..RIGHT inside the bottom right side of the back. Just under the battery cover. Does nobody elses phone have one right there?
Also, I've seen pictures of the motherboard of the phone. There is one on there was well.
...in 1943, I killed a drifter.
Click to expand...
Click to collapse
Is it that small piece of tape on the left of the bottom right screw? I dont see anything other than that.
MJStephens said:
Is it that small piece of tape on the left of the bottom right screw? I dont see anything other than that.
Click to expand...
Click to collapse
No, its to the right. Not all the way, closer to the middle than it is to the corner. Its a white square with red stripes. I have an 002. Might be different on 003. *shrug*
...in 1943, I killed a drifter.
felacio said:
No, its to the right. Not all the way, closer to the middle than it is to the corner. Its a white square with red stripes. I have an 002. Might be different on 003. *shrug*
...in 1943, I killed a drifter.
Click to expand...
Click to collapse
Yeah I found it. There is one on my battery too. The red stripes indicate water damage? Because mine have red stripes haha.
here's what I would try, this worked on my Zune HD when it got soaked in a cup of vodka, and hopefully this works on my friend's samsung phone she just got. Take the phone apart completely, use q-tips to dry it, use q-tips with rubbing alchohol to clear the water and any buildup of crap from the water, then put the individual parts in rice, which will dry it much faster. Afterwards, maybe 2-3 days later, put device back together and BAM! it works! my Zune's been working for 2 weeks now with no problems, and the liquid was under the screen, and my friend's phone, well she dropped it in the toilet yesterday, and it's sitting in pieces yet to be put into rice, too busy right now, will do it later.
A few years ago my friend did a cannonball into the pool and realized mid-air that his phone was still in his pocket. I'll never forget the expression on his face.
Sent from my FROYO'D EVO using xda app
MJStephens said:
Yeah I found it. There is one on my battery too. The red stripes indicate water damage? Because mine have red stripes haha.
Click to expand...
Click to collapse
No, all red is a triggered indicator. The red pattern is so that you can't bleach the indicator and lie about what happened.
I have tried the rice thing.. takes too long. My to2 I have dropped in the toilet (fell out of my sweatshirt front pocket while lifting to take a leak) fell in a puddle and a beer poured on it. Stick works great. What I did is present over to 200 degrees. Once presented place phone without battery and back onto middle rack onto if a cloth. Leave for an hour. Check phone to see if water is in screen. Repeat process 2-4 times.
With the rice I had a problem of dust and rice stuck on phone. Hard to get out of cracks. Also you can go to Sprint and say your battery isnt working without your phone if with your phone after you don't the oven trick. They should replace it. If they see that its been water damage tell them you had a lol brother or sister take your battery out and found it like that. They prob will check to see if phone works with new one and should. Good luck.. this saved me plenty of times. The tp2 was from us cellular and did battery exchanges no questions asked.
Sent from my PC36100 using XDA App
Your battery might of shorted out. When you put back together charge first because the water drains the charge. If it doesn't work after a charge you need a new battery.
Sent from my PC36100 using XDA App
MJStephens said:
I dropped mine in the water for like 3 seconds this week. I actually called Sprint and they told me as long as I have insurance (which I do) they would cover it. I heard the rice thing works but I didn't try it. What I DID do, was put my phone in the oven at 100F for about 2 hours. I just put a cookie sheet in there and put my phone on a paper towel. I know people say "oh wtf you put it in the oven?!?!" but really......100F isn't a temp that your phone never sees so there really isnt any harm. Anyways, it worked GREAT for me. Pulled all the water out of the screen and out of the camera lens and now it works perfectly.
Click to expand...
Click to collapse
i dont know that i ever saw an oven that has a temp below 200
nicholaaaas said:
i dont know that i ever saw an oven that has a temp below 200
Click to expand...
Click to collapse
Be smarter than the over....crack the door.
apristel said:
Be smarter than the over....crack the door.
Click to expand...
Click to collapse
My oven goes all the way down to 100
Not reccomended but....at my store's service in repair we didnt go off just indicators alone, altho the motherboard one is fairly hard to say it didnt get soaked to.
butt the battery and outside one yes, If you tear the phone down and clean off the corrosion most of the time the phone will function fine after that.
Second benefit is that if there is no corrosion then we normally replace the phone in store anyway.
YMMV
anyway if it cant be saved via standard preventative stuff time to make an insurance claim :-(
Not sure if this method will work for everyone but it worked for my old Nokia phone. I washed it with a load of laundry and dried it in the dryer. Found the phone in the dryer, wouldn't turn on so I pulled the battery and stuck it back in, phone worked great after that.
where can i get one online i need the one you see as soon as you open the back case
I can get you a whole bunch of them, I work for sprint. You do know there's one under the hood right lol you have to open it and theres one near the charging port.
If you have assurance, i believe you can file a claim and get a replacement for $100. I have no idea how u get just the sticker though.
sounds fishy to me -- i mean why would you just need the water indicators unless you plan on pulling some kinda scam job with them?
They put those in there for a reason -- to keep people from being careless with their phone and then trying to charge off their mistake to the company.
I can think of NO legitimate reason anyone would need some "extra" water damage stickers
My 10 month old daughter nibbles on the end of my old hero. The marker on the battery cover is showing signs of water I meant slobber touching it though one on the battery shows so signs. Kind of an example. Phone still operates fine.....for a hero I guess lol.
Sent from my Evo
I wouldn't worry about the liquid indicators. When we open up a phone, we certainly take those into consideration, especially on the battery. But more often than not we look for corrosion on internal components to determine liquid damage. As an example, almost every HTC Hero I work on has the liquid indicator near the charging port tripped. We basically ignore it. If you really have liquid damage, a new indicator will not hide it.
^ Do you believe that the sensor is overly sensitive? Is that why you look at the board to find further evidence of water damage?
The indicator right at the bottom on the back of my EVO appears tripped because I am constantly opening it and doing SD card changes etc. and I assume its from sweat on my hands etc. I certainly wouldn't want sprint to be able to tell me to go away because of water damage when there has never been real water damage.
well were SUPPOSED TO look for actuall corrosion and/or water damage on board and not just base decisions on stickers but most of the time if tech's are feeling lazy (i don't include myself in this ) they'll just look at sticker and send you home.
zagg screen protect tripped mine but no water damage
it's too bad they don't keep these sensors just white, now making them with the red lines all over the place.
I had a 3gs that got extra soaked, so I put white out on the indicators and Apple replaced it. You can't do this with the Evo (nor would I, I have the TEP on this phone)
The only reason I did that with my iphone was because I hate Apple and they never offered an insurance plan on the phone. Had they, I would have gladly paid for it
I don't think they look at the bottom one as they actually are not putting them on newer phones (or placing them in another spot)
accelerus said:
sounds fishy to me -- i mean why would you just need the water indicators unless you plan on pulling some kinda scam job with them?
They put those in there for a reason -- to keep people from being careless with their phone and then trying to charge off their mistake to the company.
I can think of NO legitimate reason anyone would need some "extra" water damage stickers
Click to expand...
Click to collapse
yeah well considering the sticker my show water damage from someone answering the phone while sweaty
kixcastillo77 said:
I can get you a whole bunch of them, I work for sprint. You do know there's one under the hood right lol you have to open it and theres one near the charging port.
Click to expand...
Click to collapse
So I can go to any Sprint store an get water strips?
needless to say, that's the thing i hate the most about the D3O cases, they are too slippery
it was a heavy rainy day today, pool of water everywhere
...and well, getting off the car the phone went phrlum! and i was like OMG!!!!!!
I think i shouted holy F***! unconsciously and was pretty loud as all the people in the shopping plaza parking lot was looking my way
i guess the whole think too about a couple of seconds, as i picked it up right away, but i went deep, the screen was facing me as it dropped, so i saw i sunk like the titanic, and water covering the screen... at that point i was like... oh shiate! gonna have to take it apart to let it dry
but to my disbelief i rescued it from its waterly doom, and loh'& behold it was still live and kicking, damn mud dirty though, but after cleaning it up, i was able to confirm all the features are still working fine.
and the screen protector just made itself worth the money..
at first i though the water damage caused a dead pixel, as there was tiny speck that would not go away no matter how i cleaned it, was ready for the worse, thinking 1 dead LED is nominal vs the idea of having to replace the whole screen if the water did really make its way to the innars
well thankfully in the end i tried removing the screen protector and taaaa daaaa that nasty spot is gone too
whatever it was it must have hit something hard when it landed in the water, it did bounce 5 times in the puddle pavement before landing still.
anyways, right now i left it sitting on top of my super heated i7 for it to dry over night
all i7 CPUs even at iddle temp hover around 50c i always put stuff i need to dry quickly on top of my PC
Glad to hear the beast is unscathed.
I7 is cool but i would try rice trick if it was me.
Sent from my SGH-T989 using xda premium
Should of put in raw rice
Sent from my SGH-T989 using Tapatalk
quest4fire said:
Glad to hear the beast is unscathed.
I7 is cool but i would try rice trick if it was me.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Dam that had to make for an insane day!
I agree I recommend the rice trick! Maybe even combine the 2 just to be on the safe side!
Dodged a bullet there Dude. Cheers. I did a similar thing. Put my phone by the sink. H sh1t!!! There was an invisible puddle. Was wet in all sorts of places. Removed the battery and properly dried it. Thanked God approprietately as it is fine
What's the rice trick?
Sent from my SGH-T989 using xda premium
TheMrRoxtar said:
What's the rice trick?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
The rice trick is a way to get the rice absorb the moisture out of the phone . Fill up a small container filled with rice. Put the phone inside the rice. Leave it there for about a day and the rice will absorb the moisture out of the phone. Also, the moisture indicator stickers inside the phone (battery compartment) and the battery will turn from white to pink once it gets in contact with water. This will void your warranty unless you bought an optional warranty that covers water damage.
http://www.wikihow.com/Save-a-Wet-Cell-Phone
heinrich said:
Dodged a bullet there Dude. Cheers. I did a similar thing. Put my phone by the sink. H sh1t!!! There was an invisible puddle. Was wet in all sorts of places. Removed the battery and properly dried it. Thanked God approprietately as it is fine
Click to expand...
Click to collapse
yeah man, that was a close one yesterday.
i literally saw my life flash in front of me for a split second there
in that transient state, i though about business contacts, documents, family contacts, photos, water seal prof, no warranty, repair cost, etc, etc
pretty much everything that i was going to "lose" if the phone did die
i'm glad i didn't have to experience any of that, and as for all my data, they are all backed up automatically to my gmail account, so i wouldn't really lose anything, just a normal reaction, or more like the annoyance of having to restore all the data manually
water damage and no audio
Help Please! Q. Basically where is the actual microphone element and related contacts? The full descriptive problem- To avoid damaging my phone at construction jobsite I placed it, with other personal belongings inside my lunch bag. (polyethelene grocery sack). Enclosed inside the bag was a tall can of Arizona Iced Tea brand, Sweet Tea beverage. Mysteriously the can had burst or punctured and the phone was found fully submerged 100% in the sugary liquid on the bottom of the bag. I removed rear cover and the battery. Both the battery and the inside compartment were fairly dry. *The moisture indicator labels were both bright red, indicative of warranty voided moisture exposure. The headphone jack and charge port were both completely breached and had allowed fluid into the mainboard and camera sub assembly boards. I completely disassembled the phone by removing the six screws and disconnecting the various flexcable connectors . The parts were thoroughly rinsed with a bottle sprayer filled with Anhydrous Isopropyl Alcohol, all parts were then blotted dry with absorbant paper. Final procedure included placing all components into a preheated coffee can filled completly full of silica gel dessicant. Everthing remained buried within the media and left to dehydrate for 12 continuious hour @ 105°F before final reassembly. The phone has been restored to 99% full functionality and all sensors and and rf subsections appear to funtion including GPS ,ACCELEROMETERS, MAGNEMOMETER, COMPASS, WIFI BLUETOOTH, CHARGING SYSTEM, DIGITIZER, *SPEAKER DISPLAY, BOTH CAMERAS FULLY FUNCTION AND METER EXPOSURE CORRECTLY.... I CAN PLACE . AND RECIEVE PHONECALLS BUT NOBODY CAN RECIEVE MY AUDIO THROUGH MY MICROPHONE NOR CAN I RECORD ANY AUDIO ON MY MEDIA APLLICATIONS. BASICALLY *I CANT TALK ON MY PHONE!!! ( thats why im yelling!!!) I have dissasmbled and reassmbled several times , taking care to seat all connectors and have even applied "De-Oxit" brand contact cleaner to all connectors including the spring pressure pads on the outer housing . I RETENSIONED THE GOLD SPRING PRESSURE PADS TO INSURE CONTACT WITH THE CORROSPONDING MATING SURFACES. I BELIEVE THAT THE LOWER LEFT CONTACTS (righthand side when observed from the rear) MATES TO A CONDUCTIVE RUBBER CONTACT ALONG THE LOWER OUTER BACK FRAME. Is this where the condenser mic element reside? Is this avail as replacement part and would this likely be damaged by liquid or ensuing treatment??? Perhaps the alcohol solvent damaged conductive carbon rubber pad? *I am not a tech especially a cellphone tech. I AM JUST A PLUMBER! But I am very technically inclined and am better equiped then most with a higher end DVMM, Audio signal generator, freq counter and even a basic crt 10 meg scope. (my multimeter has a serial port and software bundle for a better virtual digital sampling scope than the crt) MY PHONE IS 100% STOCK AND UNROOTED W/ LATEST TMOBILE FIRMWARE. I AM FULLY CAPABLE BUT JUST NEED SOME ADANCED HELP AND DIRECTION FOR WHAT IS SIMPLE REPAIRABLE MALFUNCTION. Can someone knowledgeable about this type of micro surfacemount technology please hold my hand and guide me with some "sound" advice.!
AllGamer said:
needless to say, that's the thing i hate the most about the D3O cases, they are too slippery
it was a heavy rainy day today, pool of water everywhere
...and well, getting off the car the phone went phrlum! and i was like OMG!!!!!!
I think i shouted holy F***! unconsciously and was pretty loud as all the people in the shopping plaza parking lot was looking my way
i guess the whole think too about a couple of seconds, as i picked it up right away, but i went deep, the screen was facing me as it dropped, so i saw i sunk like the titanic, and water covering the screen... at that point i was like... oh shiate! gonna have to take it apart to let it dry
but to my disbelief i rescued it from its waterly doom, and loh'& behold it was still live and kicking, damn mud dirty though, but after cleaning it up, i was able to confirm all the features are still working fine.
and the screen protector just made itself worth the money..
at first i though the water damage caused a dead pixel, as there was tiny speck that would not go away no matter how i cleaned it, was ready for the worse, thinking 1 dead LED is nominal vs the idea of having to replace the whole screen if the water did really make its way to the innars
well thankfully in the end i tried removing the screen protector and taaaa daaaa that nasty spot is gone too
whatever it was it must have hit something hard when it landed in the water, it did bounce 5 times in the puddle pavement before landing still.
anyways, right now i left it sitting on top of my super heated i7 for it to dry over night
all i7 CPUs even at iddle temp hover around 50c i always put stuff i need to dry quickly on top of my PC
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Click to collapse
****ty :/ I got the ballistics, its got pretty damn good grip & same thing, besides usb port & 3.5mm jack its basicly sealed in there, even spilt pop on it enough to have a "pool" on the screen & it couldn't even get under the lip of the case xD
Never got it submerged tho xD glad its at least still workin for ye
& ye I can confirm the i7 heat xD I can't leave my PC on for more then a few hours, got it in the basement & I could literally use it as a space heater xD
I even got a fullsize HAF case & got a heatsync that holds 2 huge ass fans & 3 of the same size fans on the case, me thinks its the 1200w PSU & maybe my GPU xD
I still say my Phenom 965 build OC ~4.2 ghz with 8gb ram (can't buy 4gb sticks here, only 2 & donno a good reliable wholesaler with online purchasing)
Can kick my i7s @$$, the i7 is better for compiling huge projects, or even transcoding 2 DVD (eg: 2hr film to DVD is ~15min in nero 10)
But gaming was honestly about the same, if better in the sence of pure FPS, on the phenom, even played crysis maxed out (set to very high, exited & installed sh!t like real lifesys, & heavily customized), on 3 monitors @ 1080p (2x GTX 465 (ul470)) , that beast tanked everything, but finding wallpapers was a b!tch xD lol
Temped to go back just cuz the heat, its in my unused tower atm
Sorry for goin off-topic alil lol
Have u tryed underclocking? I'm tempted to go for hydrocooling but don't gut funds atm, & UC isn't & option for me I wish I could OC but my Intel's history says otherwise xD
doug36 said:
****ty :/ I got the ballistics, its got pretty damn good grip & same thing, besides usb port & 3.5mm jack its basicly sealed in there, even spilt pop on it enough to have a "pool" on the screen & it couldn't even get under the lip of the case xD
Never got it submerged tho xD glad its at least still workin for ye
& ye I can confirm the i7 heat xD I can't leave my PC on for more then a few hours, got it in the basement & I could literally use it as a space heater xD
I even got a fullsize HAF case & got a heatsync that holds 2 huge ass fans & 3 of the same size fans on the case, me thinks its the 1200w PSU & maybe my GPU xD
I still say my Phenom 965 build OC ~4.2 ghz with 8gb ram (can't buy 4gb sticks here, only 2 & donno a good reliable wholesaler with online purchasing)
Can kick my i7s @$$, the i7 is better for compiling huge projects, or even transcoding 2 DVD (eg: 2hr film to DVD is ~15min in nero 10)
But gaming was honestly about the same, if better in the sence of pure FPS, on the phenom, even played crysis maxed out (set to very high, exited & installed sh!t like real lifesys, & heavily customized), on 3 monitors @ 1080p (2x GTX 465 (ul470)) , that beast tanked everything, but finding wallpapers was a b!tch xD lol
Temped to go back just cuz the heat, its in my unused tower atm
Sorry for goin off-topic alil lol
Have u tryed underclocking? I'm tempted to go for hydrocooling but don't gut funds atm, & UC isn't & option for me I wish I could OC but my Intel's history says otherwise xD
Click to expand...
Click to collapse
Check your pm
Sent from my SGH-T989 using xda premium
dougroundup said:
Help Please! Q. Basically where is the actual microphone element and related contacts? The full descriptive problem- To avoid damaging my phone at construction jobsite I placed it, with other personal belongings inside my lunch bag. (polyethelene grocery sack). Enclosed inside the bag was a tall can of Arizona Iced Tea brand, Sweet Tea beverage. Mysteriously the can had burst or punctured and the phone was found fully submerged 100% in the sugary liquid on the bottom of the bag. I removed rear cover and the battery. Both the battery and the inside compartment were fairly dry. *The moisture indicator labels were both bright red, indicative of warranty voided moisture exposure. The headphone jack and charge port were both completely breached and had allowed fluid into the mainboard and camera sub assembly boards. I completely disassembled the phone by removing the six screws and disconnecting the various flexcable connectors . The parts were thoroughly rinsed with a bottle sprayer filled with Anhydrous Isopropyl Alcohol, all parts were then blotted dry with absorbant paper. Final procedure included placing all components into a preheated coffee can filled completly full of silica gel dessicant. Everthing remained buried within the media and left to dehydrate for 12 continuious hour @ 105°F before final reassembly. The phone has been restored to 99% full functionality and all sensors and and rf subsections appear to funtion including GPS ,ACCELEROMETERS, MAGNEMOMETER, COMPASS, WIFI BLUETOOTH, CHARGING SYSTEM, DIGITIZER, *SPEAKER DISPLAY, BOTH CAMERAS FULLY FUNCTION AND METER EXPOSURE CORRECTLY.... I CAN PLACE . AND RECIEVE PHONECALLS BUT NOBODY CAN RECIEVE MY AUDIO THROUGH MY MICROPHONE NOR CAN I RECORD ANY AUDIO ON MY MEDIA APLLICATIONS. BASICALLY *I CANT TALK ON MY PHONE!!! ( thats why im yelling!!!) I have dissasmbled and reassmbled several times , taking care to seat all connectors and have even applied "De-Oxit" brand contact cleaner to all connectors including the spring pressure pads on the outer housing . I RETENSIONED THE GOLD SPRING PRESSURE PADS TO INSURE CONTACT WITH THE CORROSPONDING MATING SURFACES. I BELIEVE THAT THE LOWER LEFT CONTACTS (righthand side when observed from the rear) MATES TO A CONDUCTIVE RUBBER CONTACT ALONG THE LOWER OUTER BACK FRAME. Is this where the condenser mic element reside? Is this avail as replacement part and would this likely be damaged by liquid or ensuing treatment??? Perhaps the alcohol solvent damaged conductive carbon rubber pad? *I am not a tech especially a cellphone tech. I AM JUST A PLUMBER! But I am very technically inclined and am better equiped then most with a higher end DVMM, Audio signal generator, freq counter and even a basic crt 10 meg scope. (my multimeter has a serial port and software bundle for a better virtual digital sampling scope than the crt) MY PHONE IS 100% STOCK AND UNROOTED W/ LATEST TMOBILE FIRMWARE. I AM FULLY CAPABLE BUT JUST NEED SOME ADANCED HELP AND DIRECTION FOR WHAT IS SIMPLE REPAIRABLE MALFUNCTION. Can someone knowledgeable about this type of micro surfacemount technology please hold my hand and guide me with some "sound" advice.!
Click to expand...
Click to collapse
Holy wall of Text Batman. I try to read it but then the wall of text starts screaming at me. Maybe if you use the wonderful invention called "paragraphs" with a touch of some "periods" and sprinkled with a little less Caps Lock key you might have a readable post. And maybe an actual response or two.
Call me crazy but I just can't read this without my brain hurting. :silly:
Glad you was able to save your phone.
Don't wanna get too off topic but my i7 idles around 36c.
So got my phone 2 days ago and finally decided to take my phone for a swim in my salt water pool. Everything was fine until I dipped my phone underwater for 2 seconds. Phone then started to malfunction like crazy! Power button stopped working, camera would randomly open every few seconds, google on tap would Activate every few seconds. I turned my phone on and off and let it dry for one hour and the phone was still acting crazy. Even while the phone was on the lock screen or on the always on display screen it would go crazy and turn the camera on! I was getting ready to return my phone the next day as defective. I then took the phone and dipped it in regular sink water for a few seconds and now it works fine! Does anyone know if this phone is only resistent to fresh water and not salt water?? Lesson learned, never put this phone near water again. Hope I dont experience permanent damage after only having the phone for a few days!
I am not surprised at the reaction that your phone went through. The only thing seperating your Note's innards and water are some rubber. Even though it's rated at IP68, it speaks nothing of it's ability to withstand what mother nature is capable of. But I recommend that you stop dipping your phone in water for no reason. Unless of course you have a YouTube channel to which I will say I am looking forward to hot nickel ball vs Note 7. I am a sucker for those.
I actually had gone to the lake yesterday and tested this out, of course after watching a youtube of someone else using the phone under water, and can't say that I've experienced any issues. Then again the lake is freshwater, but I'm interested in knowing more about the affects of saltwater on this phone... Probably because the charger port is still exposed?
The ports are sealed which means there shouldn't be water getting into the phone itself to mess with the internals. I don't think salt makes a difference except it might confuse the screen input.
The phone shouldn't be acting in this way if the seals are doing their job. If indeed there is water ingress, go to Samsung for an exchange.
Along those same lines of salt vs fresh water, what about hot vs cold/room temperature? Regular tap water from the sink, the pool, getting sprayed with the hose...all fine. But what about a jacuzzi, a natural hot spring or a hot steamy shower? I took mine in the shower yesterday, but at a lower temp than usual to test it out, it was warm water, and the phone did fine. Nervous to try a full blown hot shower or jacuzzi. Anyone have experience with it in hot water yet?
nlysurferdude03 said:
Along those same lines of salt vs fresh water, what about hot vs cold/room temperature? Regular tap water from the sink, the pool, getting sprayed with the hose...all fine. But what about a jacuzzi, a natural hot spring or a hot steamy shower? I took mine in the shower yesterday, but at a lower temp than usual to test it out, it was warm water, and the phone did fine. Nervous to try a full blown hot shower or jacuzzi. Anyone have experience with it in hot water yet?
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Click to collapse
Interesting because my pool was also Heated and was probably 85 degrees. I wonder if the heat along with the salt water affected the phone. It's weird but once I dipped it in fresh water for a few second everything went back to normal. However, I really think it was the salt for some reason. Must have been something Electrical that made the phone go crazy!
mix1987 said:
I am not surprised at the reaction that your phone went through. The only thing seperating your Note's innards and water are some rubber. Even though it's rated at IP68, it speaks nothing of it's ability to withstand what mother nature is capable of. But I recommend that you stop dipping your phone in water for no reason. Unless of course you have a YouTube channel to which I will say I am looking forward to hot nickel ball vs Note 7. I am a sucker for those.
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I literally dipped in for no more than 5 seconds! I didnt even use it underwater. If the phone cannot withstand 5 seconds being submerged in water than it should not be IP68!
thdaddy34 said:
Interesting because my pool was also Heated and was probably 85 degrees. I wonder if the heat along with the salt water affected the phone. It's weird but once I dipped it in fresh water for a few second everything went back to normal. However, I really think it was the salt for some reason. Must have been something Electrical that made the phone go crazy!
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Click to collapse
Judging by my warm shower (not sure the temp, but not nearly as hot as usual for myself) I wouldn't think your heated pool would be much different as far as temp goes. I would guess the salt probably had more to do with the erratic behavior and random inputs than the temperature of the heated pool.
nlysurferdude03 said:
Judging by my warm shower (not sure the temp, but not nearly as hot as usual for myself) I wouldn't think your heated pool would be much different as far as temp goes. I would guess the salt probably had more to do with the erratic behavior and random inputs than the temperature of the heated pool.
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My friend who has the Samsung Galaxy Edge 7 used his phone to take pictures underwater with his phone and didn't have any problems. That's another reason why I'm concerned.
Actually it is the salt waters fault...
Salt water is more conductive than freshwater due to the sodium and chlorine ions within it. This has probably meant the screen has freaked out as it works on conductivity etc.
Even after drying out there was probably a residual coating of salt on the screen and when you washed it in freshwater it was removed and it started being OK again.
Sent from my E6853 using XDA-Developers mobile app
Really interested about people testing the Note 7's water resistance.
This was one of the big selling points for the Note 7 for me, but from what I've seen with Galaxy S7 tests and Note 7 tests, it still seems like a risk using your phone in water. I think I'll wait until at least next year before testing out the water resistance. I'd like to get some use out of my new $950 phone before I intentionally submerge and it blows up or something.
Do NOT put the phone in saltwater. That IP68 certification is for freshwater. The saltwater was definitely the problem. I've heard Samsung will not cover the replacement if they find out it has been in saltwater.
Sent from my SM-N930V using Tapatalk
thdaddy34 said:
My friend who has the Samsung Galaxy Edge 7 used his phone to take pictures underwater with his phone and didn't have any problems. That's another reason why I'm concerned.
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Click to collapse
Unless your friend has a salt water pool, or was in yours, I wouldn't be concerned about it. I would assume the ocean would have the same type of effect on the phone unfortunately. In regular water circumstances it should be fine, as I've experienced so far. I'm just curious about how the hotter end of the spectrum effects the phone.
---------- Post added at 08:32 AM ---------- Previous post was at 08:30 AM ----------
Well seems we have our answers about salt water
salt water conducts electricity better than sweet water.
in fact, you should be fine dipping an open non-WR device in perfectly clean water as it doesn't conduct electricity at all(not easy to find)
water resistance with this phone refers to it's capability of keeping the water away from the internals, which it does well enough(i read somewhere the rating means at least 30 minutes at 1 meter depth)
your phone wasn't affected by water on the inside, but traces of highly conductive salt water on the screen's surface which mimicked tapping from your fingers.
you should definitely avoid "extreme" temperatures (freezing or hot water) as these will cause both the casing and the sealing material to change shape a bit which can create gaps.
and also avoid soap, as it weakens the water's surface tension allowing it to leak through smaller gaps.
I think Samsung should at the very least tell people not to use the phone in Salt Water in it's Ads!!! Alot of the answers in this thread make sense and it seems that it's not a good idea to use these Samsungs in salt water....
I went to the beach yesterday...i didnt even go in the water with the phone (too cold) when i was driving home I had a warning about my charge port having water.
Interesting.
Good info about no salt water... glad I didnt trat it the waves.....phew!
It's in the manual: no salt water, no washing with soap etc...
Sent from my SM-N920C using XDA-Developers mobile app
See this guy putting his note 7 into coca cola flor 11hours
Phone do it great
Youtu.be/8eL7d55g994
Your best bet is to treat this water resistance as a precaution. Yes, Samsung even uses shows the s7 series (includes the note) as being able to handle taking pictures underwater. I am sure this is the case, but the warranty for this phone VERY SPECIFICALLY says that if the water resistance fails, they are not responsible. There is even liquid damage indicators in the sim slot. So, again, this will be at your own risk.
Also, salt is more conductive, etc, as everyone has already said. What is more important, and an effect that can't be washed off with freshwater, is the corrosive nature of salt on electronics, and rubber. The salt, overtime, will eat away at a water sealing gasket. If any salt gets into the sealed portion of the phone....game over.
I owned a S7 for 2 weeks, before returning it and getting an s7 edge (I now have the note 7). I was talking on the phone when I got drenched by a drunk buddy with a hose. Guess what? The LDI did not trip, and there was no signs of water damage. The phone worked fine...but the mic never worked again, for the remaining week I owned the phone. I even told the store I returned it to, and they were nice enough to take the phone back anyway. But if the mic malfunction was the result of the water exposure, and I assume it is, Samsung would not have been obligated to fix it for free.
I take advantage of the water resistance, but I don't flirt with it either.
Now I'm nervous that I somehow did some permanent damage to my phone. Seems to be working fine right now with no issues whatsoever. Speaker seems to be working fine. Anyone know other possible permanent damage to the phone I should be on the lookout for to determine if I should return it during the warranty period?