Hello. I got my note2 a few weeks back and now I'm noticing that the screen has two Black lines when late in the night and lighting is low. It's really annoying so I called Samsung Greece and they told me that If I went there they would fix it for me in about an hour depending on if they have the needed parts. (Does Samsung check for custom ROMs and stuff like that when sending a phone to service? Because if they don't i won't have to backup and restore and all that)So, how can I go completely back to stock 4.1.2 with stock bootloader and how can I restore all my apps and ROM when they return my phone? How can i reset the flash counter and basically remove anything that may disable my warranty?
I'm running
*DN3 4.3 3.2 ROM
*MJ5 BL
*TWRP 2.3.6.1
If you need any more info tell me. Thanks in advance for your help.
Sent from my GT-N7100 using XDA Premium 4 mobile app
NickVXD said:
Hello. I got my note2 a few weeks back and now I'm noticing that the screen has two Black lines when late in the night and lighting is low. It's really annoying so I called Samsung Greece and they told me that If I went there they would fix it for me in about an hour depending on if they have the needed parts. (Does Samsung check for custom ROMs and stuff like that when sending a phone to service? Because if they don't i won't have to backup and restore and all that)So, how can I go completely back to stock 4.1.2 with stock bootloader and how can I restore all my apps and ROM when they return my phone? How can i reset the flash counter and basically remove anything that may disable my warranty?
I'm running
*DN3 4.3 3.2 ROM
*MJ5 BL
*TWRP 2.3.6.1
If you need any more info tell me. Thanks in advance for your help.
Sent from my GT-N7100 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If you have bought your device less then 6 months ago then you are under legal warranty which guarantees the repair of hardware issues if you are not responsible for that issue, no matter if you are rooted or run a custom rom. If you don't believe me, ask a lawyer nearby! (Afaik only in the European Union!)
Otherwise you can restore by flashing firmware but pay attention that you don't flash the BL, reset counter with "triangle away" buyable in the playstore and unroot the device. Good luck!
Androidwizzard said:
If you have bought your device less then 6 months ago then you are under legal warranty which guarantees the repair of hardware issues if you are not responsible for that issue, no matter if you are rooted or run a custom rom. If you don't believe me, ask a lawyer nearby! (Afaik only in the European Union!)
Otherwise you can restore by flashing firmware but pay attention that you don't flash the BL, reset counter with "triangle away" buyable in the playstore and unroot the device. Good luck!
Click to expand...
Click to collapse
@Androidwizzard thanks a lot for your reply. I bought this phone no more than 1 month. I'm from Greece. So I can just take my phone there(service) and not worry about being rooted and running a custom ROM at all? Because if that's the case that's some great news. And no I'm not responsible for the issue, I heard this is a common problem with Super amoled screens but can't really remember how the problem is called. Anyway thanks a lot and waiting for your reply patiently.
Sent from my GT-N7100 using XDA Premium 4 mobile app
You have the right to get it repaired either by your trader or by samsung, just ask a pal, who studies or has studied law in your country. You can also use google to find it. I have only studied your ancient language, so I can't do it for you. It IS European law in the Union. Best wishes from our law firm in Austria :fingers-crossed:
Androidwizzard said:
You have the right to get it repaired either by your trader or by samsung, just ask a pal, who studies or has studied law in your country. You can also use google to find it. I have only studied your ancient language, so I can't do it for you. It IS European law in the Union. Best wishes from our law firm in Austria :fingers-crossed:
Click to expand...
Click to collapse
Thanks a lot, will get my phone to service on Thursday and report back my results.
Sent from my GT-N7100 using XDA Premium 4 mobile app
Just in case it can't be repaired -> you get a new one.... :good:
Androidwizzard said:
Just in case it can't be repaired -> you get a new one.... :good:
Click to expand...
Click to collapse
@Androidwizzard I'm sure it can be repaired. It's just a screen replacement! Anyway thanks a lot.
Sent from my GT-N7100 using XDA Premium 4 mobile app
NickVXD said:
Hello. I got my note2 a few weeks back and now I'm noticing that the screen has two Black lines when late in the night and lighting is low. It's really annoying so I called Samsung Greece and they told me that If I went there they would fix it for me in about an hour depending on if they have the needed parts. (Does Samsung check for custom ROMs and stuff like that when sending a phone to service? Because if they don't i won't have to backup and restore and all that)So, how can I go completely back to stock 4.1.2 with stock bootloader and how can I restore all my apps and ROM when they return my phone? How can i reset the flash counter and basically remove anything that may disable my warranty?
I'm running
*DN3 4.3 3.2 ROM
*MJ5 BL
*TWRP 2.3.6.1
If you need any more info tell me. Thanks in advance for your help.
Sent from my GT-N7100 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
1. For the black lines- a friend of mine told me that all screens in samsung phone in galaxy series have some lines in low light in dark or we see then when putting keypad lock..
2. if ur phone is in warrenty that is within 1 yr..then you have to flash the stock rom and remove the number of times you rooted ur phone..then install triangle away..you will surely get to something..
iprabhsingh said:
1. For the black lines- a friend of mine told me that all screens in samsung phone in galaxy series have some lines in low light in dark or we see then when putting keypad lock..
2. if ur phone is in warrenty that is within 1 yr..then you have to flash the stock rom and remove the number of times you rooted ur phone..then install triangle away..you will surely get to something..
Click to expand...
Click to collapse
You are talking about your country, but we are in Europe, where law is different and we need no warranty from Samsung. Within six months the trader has to repair hidden hardware issues, no matter how many times a rom is flashed or knox flag has turned to x1. In English both is called warranty and we are talking about warranty origin in European law. A customer secure regulation.
Androidwizzard said:
You are talking about your country, but we are in Europe, where law is different and we need no warranty from Samsung. Within six months the trader has to repair hidden hardware issues, no matter how many times a rom is flashed or knox flag has turned to x1. In English both is called warranty and we are talking about warranty origin in European law. A customer secure regulation.
Click to expand...
Click to collapse
@Androidwizzard thanks a lot for clearing things sup for me, after that post I didn't know if I had to flash stock or not(really troublesome) but now I undestand
NickVXD said:
@Androidwizzard thanks a lot for clearing things sup for me, after that post I didn't know if I had to flash stock or not(really troublesome) but now I undestand
Click to expand...
Click to collapse
You can restore to original but it is not necessary to get the repair.
Related
Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.
Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium
It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
Click to expand...
Click to collapse
So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
Click to expand...
Click to collapse
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
Click to expand...
Click to collapse
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
Click to expand...
Click to collapse
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
Click to expand...
Click to collapse
Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
Click to expand...
Click to collapse
I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless
Managed to crack my digitizer yesterday so I need to bring my baby into the AT&T Warranty Center.
I can't find the an AT&T stock ROM posted anywhere here, does it matter which 'stock' it is or can it be international stock?
Thanks
Use Google for quick stupid questions.
Took me 30 seconds to find 3 links...
http://www.sammobile.com/firmwares/
http://samsung-updates.com/
http://forum.xda-developers.com/showthread.php?t=2052779
NightHawkUndead said:
Use Google for quick stupid questions.
Took me 30 seconds to find 3 links...
http://www.sammobile.com/firmwares/
http://samsung-updates.com/
http://forum.xda-developers.com/showthread.php?t=2052779
Click to expand...
Click to collapse
The problem was I wasn't sure if an non-AT&T stock ROM would be caught and have them void my warranty. I could find International Stock and other unmarked stock, however, I wanted to make sure that my warranty would be in tact. Thank you for providing me with links, however.
Don't forget to use triangle away
Return to stalk
Liquidmetal6 said:
The problem was I wasn't sure if an non-AT&T stock ROM would be caught and have them void my warranty. I could find International Stock and other unmarked stock, however, I wanted to make sure that my warranty would be in tact. Thank you for providing me with links, however.
Click to expand...
Click to collapse
I would not risk taking a rom'ed phone in for returns. I would follow the links posted. Not worth the hassel trying to explain everything to them.
Liquidmetal6 said:
Managed to crack my digitizer yesterday so I need to bring my baby into the AT&T Warranty Center.
I can't find the an AT&T stock ROM posted anywhere here, does it matter which 'stock' it is or can it be international stock?
Thanks
Click to expand...
Click to collapse
If I'm not mistaken, you can't take a broken phone into the warranty center. I tried to take a friends in and the manger said it had physical damage. They'll replace anything that had to do with hardware problems. Phone not turning on, connector problems, etc. But you can try and c what happens! So if you have insurance you'll probably have to go about it that route. :banghead:
twanskys204 said:
Don't forget to use triangle away
Click to expand...
Click to collapse
+1
Just make sure you clean it out good!
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
yeah, that isn't warranty so I don't know why you would waste time taking it there. It is damaged and a damage claim doesn't care if you are rooted, or Rom flashed or whatever. You will be purchasing a new phone or paying an insurance deductible.
Is there a new program that just replaces the screen for cheaper than the deductible on insurance?
Owner of international Note 2.
This morning I found my phone dead. I cannot start it either through power button or other combination of buttons. I took out the battery and back in. Through ADB no luck it doesn't even register that I plugged in the phone.
From time to time the first led on the right of the camera blinks (I think it's one of the sensors).
Can anyone through an idea what I can do to recover my phone?
Sent from my Nexus 7 using XDA Premium HD app
daniel_cassian said:
Owner of international Note 2.
This morning I found my phone dead. I cannot start it either through power button or other combination of buttons. I took out the battery and back in. Through ADB no luck it doesn't even register that I plugged in the phone.
From time to time the first led on the right of the camera blinks (I think it's one of the sensors).
Can anyone through an idea what I can do to recover my phone?
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
have you rooted your phone ? .. can you go to recovery ? download mode ?
My phone was rooted. I had MIUI on it. I was on the same ROM for 2 weeks, so it can't be the ROM. I cannot access the phone in any way possible
Unfortunately looks like its SDS ( sudden death syndrome ) . Was your phone on 4.1.1 or 4.1.2 firmware? Its supposed that 4.1.2 has sds fix. Anyway if its sds so only option is to replace motherboard.
Sent from my GT-N7100 using xda premium
T511 said:
Unfortunately looks like its SDS ( sudden death syndrome ) . Was your phone on 4.1.1 or 4.1.2 firmware? Its supposed that 4.1.2 has sds fix. Anyway if its sds so only option is to replace motherboard.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Agree with T511.. One of my frns S3 also had SDS n like he mentioned, motherboard had to be changed... if you have warranty n bill they will do it free.. doesnt matter if its rooted.. they cant check either..
It seems so. I've read for the last hour about it. What i don't know is: if i go to service, will they detect i was rooted and on custom rom? If so... can they refuse my service completely (After all SDS is not ROM related) or at least they can service me but with charges (which i presume it will be allot, but after all less then a new phone)?
daniel_cassian said:
It seems so. I've read for the last hour about it. What i don't know is: if i go to service, will they detect i was rooted and on custom rom? If so... can they refuse my service completely (After all SDS is not ROM related) or at least they can service me but with charges (which i presume it will be allot, but after all less then a new phone)?
Click to expand...
Click to collapse
Even they cant access it pal.. so they wont come to know.. just take it to service.. they will surely do it free if its under warranty..
but your data cant be revived.. hope you had a backup of contacts and msgs.. (5 mins'm waiting to post this .. as i've just started postin after a decent learning)
I had everything on my card. Titanium Backup few days ago....so i won't lose anything important. I just hope that the service will do it without arguing. I am under contract to Vodafone since november 2012. But in my country service or service period are words which are still foreign to distributors or sellers in general
Hi guys, I tried upgrading my phone from jellybam 10.2 to 10.3 and also tried to install the kangbang 2.0 kernel, but my phone ended up getting hard bricked. The light won't even turn on when connected to my charger. I already chatted with a samsung employee and got a repair ticket prepared and ready to go, but I was wondering if they'll be able to find out that I flashed my phone and would then void my warranty if I sent it in.
So I was wondering if I should send it in to Samsung or pay for a JTAG service. Thanks for the help!
How about fixing it yourself. http://forum.xda-developers.com/showthread.php?p=43724690
No need for Jtag or Samsung
Have a great day!
edfunkycold said:
How about fixing it yourself. http://forum.xda-developers.com/showthread.php?p=43724690
No need for Jtag or Samsung
Have a great day!
Click to expand...
Click to collapse
Unfortunately I don't have a linux/windows dual boot system. Also I have a cracked screen so maybe samsung might be able to replace that too.
joshjunskorean said:
Unfortunately I don't have a linux/windows dual boot system. Also I have a cracked screen so maybe samsung might be able to replace that too.
Click to expand...
Click to collapse
You can do this process on windows with cygwin look through the comments its in the first few pages
Sent from my SPH-L710 using xda app-developers app
wellll
joshjunskorean said:
Hi guys, I tried upgrading my phone from jellybam 10.2 to 10.3 and also tried to install the kangbang 2.0 kernel, but my phone ended up getting hard bricked. The light won't even turn on when connected to my charger. I already chatted with a samsung employee and got a repair ticket prepared and ready to go, but I was wondering if they'll be able to find out that I flashed my phone and would then void my warranty if I sent it in.
So I was wondering if I should send it in to Samsung or pay for a JTAG service. Thanks for the help!
Click to expand...
Click to collapse
im currently working advanced technical support for samsung and i can tell you that, yes they will be able to tell if you rooted it.
this DOES technically put you out of warranty but a software reflash is free of charge even if you are out of warranty.
while the software reflash may not fix the issue as im sure the agent let you know, they will attempt it for you.
if for some reason the reflash doesnt work and additional repairs are needed, they will deem the device out of warranty by condition and contact you with the price for a OOW repair, standard charge $70.36.
also, turn around time for repair is going to be about 2 weeks (2/5-7/2 bussiness days)
there are ways to reset the flash counter (you can find those on here), however im pretty sure they require you to be able to get into the device
hope this helps answer your question! good luck getting it running and have a great day!
ShadowCodes said:
im currently working advanced technical support for samsung and i can tell you that, yes they will be able to tell if you rooted it.
this DOES technically put you out of warranty but a software reflash is free of charge even if you are out of warranty.
while the software reflash may not fix the issue as im sure the agent let you know, they will attempt it for you.
if for some reason the reflash doesnt work and additional repairs are needed, they will deem the device out of warranty by condition and contact you with the price for a OOW repair, standard charge $70.36.
also, turn around time for repair is going to be about 2 weeks (2/5-7/2 bussiness days)
there are ways to reset the flash counter (you can find those on here), however im pretty sure they require you to be able to get into the device
hope this helps answer your question! good luck getting it running and have a great day!
Click to expand...
Click to collapse
There's an app that resets it. You do have to pay for it I think its like $4.99 its called. Triangle away its on the play store. Also you can reset it through command prompt
Sent from my SPH-L710 using xda app-developers app
Hi All
Yesterday my pure stock 4.3 N7100 suddenly died...
No download mode
No recovery menu
No charging
Only red light blinks upon pressing power button. ..
Any idea ?
Regards
max621 said:
Hi All
Yesterday my pure stock 4.3 N7100 suddenly died...
No download mode
No recovery menu
No charging
Only red light blinks upon pressing power button. ..
Any idea ?
Regards
Click to expand...
Click to collapse
Yup that dreaded red light is sudden death syndrome for your note 2,if you got warranty,take it back to the service center,
My warranty expired in feb... So is there cure for that SDS besides replacing the mother board ?
unhopefully no, there have been few discussions about theories to revert it but no one ended doing it.
Sent from my GT-N7100 using Tapatalk
Sorry to hear about your phone
But can you please tell me if you bought it before or after December 2012?
I want to confirm the claim that any phone manufactured after is sane
Sent from my GT-N7100 using Tapatalk
6
asem.arafa said:
Sorry to hear about your phone
But can you please tell me if you bought it before or after December 2012?
I want to confirm the claim that any phone manufactured after is sane
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
We purchased 2 n7100 in feb-2013 ...
In feb14; I sold my n7100 and bought n900 but my brother decided to keep it and last night I rcvd a call from a person who bought my n2 that his device also become dead after 2 months of use...
So that concludes that the sets purchased in feb 2013 or around comes with a faulty chip....
So if ur device is still working better to sell it immediately and buy something else.....
Update :
I take the device to service centre and the technician's charged me 40$ and after 45 minutes he returned the device with 4.1.2 installed
He refused to tell me the procedure but he didn't opened the device
All he did that he attached the phone with some device ( not JIG ) and that machine started the download mode on the device after that he attached the with pc and installed a rom...
Now...
Knox tripped
Status modified
But
Phone is fully functional
Does anyone have any idea ?
max621 said:
Update :
I take the device to service centre and the technician's charged me 40$ and after 45 minutes he returned the device with 4.1.2 installed
He refused to tell me the procedure but he didn't opened the device
All he did that he attached the phone with some device ( not JIG ) and that machine started the download mode on the device after that he attached the with pc and installed a rom...
Now...
Knox tripped
Status modified
But
Phone is fully functional
Does anyone have any idea ?
Click to expand...
Click to collapse
Just be thankful it was only $40 to fix the device instead of getting a new Note II
Install a custom ROM and enjoy:laugh:
McLaren__F1 said:
Just be thankful it was only $40 to fix the device instead of getting a new Note II
Install a custom ROM and enjoy:laugh:
Click to expand...
Click to collapse
No doubt I am thankful... but on the other side I am also curious that how he revived the sds effected set...
Was it rooted before the SDS?
As far as i'm aware samsung handsets come with a 2 year manufacturers warranty so If you bought if in feb 13 it should still be covered.
If it was rooted then charging to fix it is fine since that voids the warranty. But if it was a samsung repairs center and THEY tripped the knox counter...
Maybe i'v miss read something but if it was tottaly stock then i'd have pushed for a free repair/replace.
MATT4CK said:
Was it rooted before the SDS?
As far as i'm aware samsung handsets come with a 2 year manufacturers warranty so If you bought if in feb 13 it should still be covered.
If it was rooted then charging to fix it is fine since that voids the warranty. But if it was a samsung repairs center and THEY tripped the knox counter...
Maybe i'v miss read something but if it was tottaly stock then i'd have pushed for a free repair/replace.
Click to expand...
Click to collapse
No it was pure stock and set comes with a one year warranty. ....
Huh...I'm sure that UK Samsung handsets come with a 2 year warranty. I'll check. If it's only 1 year then the KNOX counter can shut up and rooted 4.4.2 here I come! Lol
Sent from my GT-N7100 using xda app-developers app
Ok I checked and we are both right.
Samsung phones from the EU have a 2 year warranty.
Something to do with EU regulations blah blah blah.
Sounds like a bit of a double standard to me.