Hi,
I took delivery of a new Galaxy Note 10.1 2014 edition yesterday, but noticed right away that the haptic feedback wasn't working. I did a lot of reading yesterday and tried all the settings to do with it, including the setting that's buried in the energy saving menus, but I am unable to get it working. I'm hoping that it is a software problem and not a hardware one.
I have done a factory reset this morning, but the problem still persists.
The other issue that I have, is that I bought a Sandisk 64GB card from Amazon (Amazon themselves) and it just doesn't even detect it. The card works fine in my GS4, and on my PC, it shows full size with exFAT.
Can anyone shed any light on this for me please? Hopefully it won't have to be returned.
Thanks
@Monkey Chops.
If you go Settings > Device > Sound > And change vibration in intensity.
Also in the same section make sure Haptic feedback is checked.
If you have already done both of these then yeah seems like a hardware issue.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Thanks for the reply. :good:
Already tried that, thanks. Going to ring Samsung and see what they say, the sd card issue is the bigger problem for me. I guess like lots of other people, I have a poorly made tablet.
Spoke to Samsung, they were very helpful and agreed that it is a faulty unit, so the place I bought it from are collecting it tomorrow. With a bit of luck, the replacement is trouble free.
Monkey Chops said:
Spoke to Samsung, they were very helpful and agreed that it is a faulty unit, so the place I bought it from are collecting it tomorrow. With a bit of luck, the replacement is trouble free.
Click to expand...
Click to collapse
That's good to hear, hopefully you get a working new one.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
That's good to hear, hopefully you get a working new one.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Click to expand...
Click to collapse
New one arrived today, the security tape on this one was broken too, but this one seems to work properly so far :good:
Monkey Chops said:
New one arrived today, the security tape on this one was broken too, but this one seems to work properly so far :good:
Click to expand...
Click to collapse
I don't get why there are devices being sold with broken seals but hey at least you have a good one.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
I don't get why there are devices being sold with broken seals but hey at least you have a good one.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Click to expand...
Click to collapse
I guess that either the staff are playing with them, or they have been returned. To be honest, this second one looks new, so I'll keep it, as long as it doesn't develop any other faults
Monkey Chops said:
I guess that either the staff are playing with them, or they have been returned. To be honest, this second one looks new, so I'll keep it, as long as it doesn't develop any other faults
Click to expand...
Click to collapse
I do believe they're brand new - When I went to buy one from my local shop here in the UK, she first handed me a broken sealed device - when I mentioned the seal was broken she was shocked since she picked it up from the new stock and she guaranteed me it was brand new but since she had sealed devices in the back I though it made sense picking one of them up instead.
Yeah you have warranty so everything's good :thumbup:.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
I do believe they're brand new - When I went to buy one from my local shop here in the UK, she first handed me a broken sealed device - when I mentioned the seal was broken she was shocked since she picked it up from the new stock and she guaranteed me it was brand new but since she had sealed devices in the back I though it made sense picking one of them up instead.
Yeah you have warranty so everything's good :thumbup:.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Click to expand...
Click to collapse
I suspect some of them are, but the first one I had most certainly wasn't, it was covered in fingerprints on the back and the protective film on the back was all creased and not sticking properly and there was dust under the protective film on the screen. Can't see Samsung sending them out like that, but that said, weirder things have happened!
:laugh:
Looks like this second one is faulty too. Battery issues. Used it last night for browsing, maybe 3 hours and it stared off at around 80% battery and ended up at 17%, this was with half brightness and wifi, multi window and sync on. No videos, no games, just a bit of facebook and chrome.
I put it on charge when I went to sleep about 1am and just took it off charge now and in 11.5 hours, it has only got to 86%.
Looking around at all the other issues that people are having, I think it's probably wise to send this back for a refund and get something else, I really have no confidence in Samsung after this. :/
Monkey Chops said:
Looks like this second one is faulty too. Battery issues. Used it last night for browsing, maybe 3 hours and it stared off at around 80% battery and ended up at 17%, this was with half brightness and wifi, multi window and sync on. No videos, no games, just a bit of facebook and chrome.
I put it on charge when I went to sleep about 1am and just took it off charge now and in 11.5 hours, it has only got to 86%.
Looking around at all the other issues that people are having, I think it's probably wise to send this back for a refund and get something else, I really have no confidence in Samsung after this. :/
Click to expand...
Click to collapse
Ah man that's no good.
Send it back for sure and then walk into your local shop and pick one up that is deffo sealed, trust me this is an awesome machine but I honestly don't blame you for wanting to quit on Samsung esp having two devices with issues. Anyways hope whatever you do buy is problem and stress free :thumbup:
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
Ah man that's no good.
Send it back for sure and then walk into your local shop and pick one up that is deffo sealed, trust me this is an awesome machine but I honestly don't blame you for wanting to quit on Samsung esp having two devices with issues. Anyways hope whatever you do buy is problem and stress free :thumbup:
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Click to expand...
Click to collapse
Really that is the suppliers fault, not Samsung. I'd complain that this is happening as you should have a sealed unit. If it arrives with a broken seal I'd complain straight away. Couldn't hurt to contact Samsung rep in your country and advise....
ultramag69 said:
Really that is the suppliers fault, not Samsung. I'd complain that this is happening as you should have a sealed unit. If it arrives with a broken seal I'd complain straight away. Couldn't hurt to contact Samsung rep in your country and advise....
Click to expand...
Click to collapse
Actually aye what was I thinking, the two he got with broken seals were probably returned due to them exact faults.
Although when I walked into my local store I was handed a broken sealed device too and it seems like it's happened more than it should.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Just to add something on charging. This baby does take a long time to charge. Something like 5 hours or more.. Nothing like my Note 3..
On the sealed units, I ALWAYS demand a sealed unit..
Thanks for the replies. After doing a bit more experimenting, I'm not 100% sure what to think now. Turning off wifi while charging seems to speed it up considerably. Earlier, it was at 93%, I restarted it and it came back at 99%. Another time, it was showing as fully charged and by the time I got upstairs (30 seconds), it had dropped to 96%!
I also followed a guide on here for optimising. With it all done as per the guide, and with the screen at around 40%, I'm getting roughly 8-10% per hour for at least the first 3 hours, which seems in line with other people. The only remaining problem seems to be the odd percentages that are reported. Factory reset doesn't help and it doesn't do it every time, nor can I force it to do it.
Not sure what to make of it at the moment, so will give Samsung a call tomorrow.
Cheers.
Looks like it is playing up again. 1.5 hours and 32% drained with screen at 40%. That's roughly half of what I was getting last night. Very poor indeed.
Monkey Chops said:
Looks like it is playing up again. 1.5 hours and 32% drained with screen at 40%. That's roughly half of what I was getting last night. Very poor indeed.
Click to expand...
Click to collapse
This doesn't look right, the percentage vs the amount on the battery icon. Anyone else have this? Just spoke to the place I got this from and they tried to tell me that their QA team (not sure what this is) open them all before sending out to check for cracked screens, so they need a reference number from Samsung. Samsung also said it was nothing to do with them and that they couldn't issue an RMA as the item was under 30 days and I am entitled to a full refund or a replacement of my choice. After a lot of annoying phone calls, they have "allowed" me to return it for a refund. After this, I certainly will not be buying another Samsung tablet!
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Monkey Chops said:
This doesn't look right, the percentage vs the amount on the battery icon. Anyone else have this? Just spoke to the place I got this from and they tried to tell me that their QA team (not sure what this is) open them all before sending out to check for cracked screens, so they need a reference number from Samsung. Samsung also said it was nothing to do with them and that they couldn't issue an RMA as the item was under 30 days and I am entitled to a full refund or a replacement of my choice. After a lot of annoying phone calls, they have "allowed" me to return it for a refund. After this, I certainly will not be buying another Samsung tablet!
Click to expand...
Click to collapse
Sorry to hear that but sounds like you bought it from a useless seller.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
---------- Post added at 04:47 PM ---------- Previous post was at 04:43 PM ----------
Oh to that pic of the battery is same as mine (on 57%).
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Related
I bought the HM5000 Samsung bluetooth handset last week and I have to say its great. For those moments when you want to make or answer a call without holding a phone to your ear. You can even surf or doodle while your on the phone.
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http://www.gadgetreview.com/2011/03...set-acts-like-a-second-phone-but-smaller.html
You can even pair it to two devices at one and it vibrates....so you can keep both of your talerts out of site on the bus ;-)
Sent from my GT-N7000 using Tapatalk
Thanks, it is good to know it !
I do not phone often but I do not like to put that big G.N. to my ear
Well damn.
This would make using the Tab 7.7 as a phone actually feasible.
I so want numerous devices in a personal network. If text messages could be 'pushed' to a different device over bluetooth, I would use the 7.7 as my primary 'hub' with all these devices connected to one another. The smaller device would be pocketable and only be to reply to messages when pulling out the tablet wouldn't prove to me useful. I've already got an MBW-150 for caller ID, media controls and notifications.
Dear god the possibilities.
DarkShot666 said:
Well damn.
This would make using the Tab 7.7 as a phone actually feasible.
I so want numerous devices in a personal network. If text messages could be 'pushed' to a different device over bluetooth, I would use the 7.7 as my primary 'hub' with all these devices connected to one another. The smaller device would be pocketable and only be to reply to messages when pulling out the tablet wouldn't prove to me useful. I've already got an MBW-150 for caller ID, media controls and notifications.
Dear god the possibilities.
Click to expand...
Click to collapse
Aaand, this is precisely the reason I'm selling my Note! Just got the 7.7, and my HM5000 is already on its way over
Jade Eyed Wolf said:
Aaand, this is precisely the reason I'm selling my Note! Just got the 7.7, and my HM5000 is already on its way over
Click to expand...
Click to collapse
You, must tell me how everything goes and if you feel it worth it.
When I first read that the 7.7 would be able to be used as a phone, I would have bought it right then and there. But of course, it wasn't available.
Have you used it as a phone for calling/texting yet?
And don't forget that g note have s pen....
And as man-bags become more socially acceptable, it makes more sense to have the big quad core device in your bag and your designer bluetooth handset in your hand. In fact if you could get a bluetooth handset with a small screen to show sms etc it would be really interesting. ....
Or Galaxy note wifi/bluetooth in your bag controlling your 10 inch tab in your bag...
Sent from my GT-N7000 using Tapatalk
DarkShot666 said:
You, must tell me how everything goes and if you feel it worth it.
When I first read that the 7.7 would be able to be used as a phone, I would have bought it right then and there. But of course, it wasn't available.
Have you used it as a phone for calling/texting yet?
Click to expand...
Click to collapse
I've had the 7.7 now for about 5 days, and ever since day 1, I have been totally blown away by how amazing this device is!
It has been my complete replacement for both phone and tablet. The Note was cool and all (I'm selling mine), but honestly, the s-pen was kinda wasted on me (not really the doodling type you see).
Also, as amazing as the Note's screen is for a really big phone, it's just not as functional as I would have hoped in order for it to be a capable substitute for a true tablet, in spite of its resolution. If you're on the go a lot, the ~7 - 8" screen size is about the perfect sweet spot for a truly light-weight heavy hitter in the tablet market IMO.
Now don't get me wrong! I love the Note too! The Note is a fantastic piece of hardware, and once it gets ICS, I bet it is going to be an absolute BEAST of a device. I'm sure that for a lot of people, the Note is/will be the absolute perfect fit for them, and a really good phone/tablet compromise.
For me, the 7.7 with a Bluetooth hands-free and my old SGS2 as a backup for when I'm occasionally "going light", is a better fit overall. For other's that might not be their ideal match. It just depends on the individual.
---------- Post added at 09:22 AM ---------- Previous post was at 09:06 AM ----------
Now, here's an idea for next version of the Note:
So, the current generation is the N7000 yeah? So let's call the next iteration the "Note 8," yeah? See what I did there? Clever eh?
So imagine the device being pretty much identical to the GTab 7.7, but rather than include the s-pen in its current form, instead modify the HM-5000 to make it a little sleeker, have the s-pen on one end of it for writing, a 3.5mm headphone jack on the other end of it for earphones, add playback controls for music and media, and a small monochrome OLED display on the front of it for info like caller ID, date/time, and current playing track etc.
Holy crap that would be amazing!!
I can see the desire of wanting to carry around a 7.7 but I need to put my device in my pocket. My Note fits just perfectly in my front pocket. Been carrying it around like that since I got it. I know I could not do that with a 7.7. That's just me though. The Note is the perfect cross sized device for me. Will I still own a tablet. Most likely but I've found when my Note and my Ipad2 are sitting right next to each other I'll go for the Note even when I going to web surf. I just like the size.
Also having the earpiece is critical for me. I'll lose anything bluetooth I carry around. And I don't want to have to worry about where I'm placing two devices I can barely keep track of one.
juiceppc said:
I can see the desire of wanting to carry around a 7.7 but I need to put my device in my pocket. My Note fits just perfectly in my front pocket. Been carrying it around like that since I got it. I know I could not do that with a 7.7. That's just me though. The Note is the perfect cross sized device for me. Will I still own a tablet. Most likely but I've found when my Note and my Ipad2 are sitting right next to each other I'll go for the Note even when I going to web surf. I just like the size.
Also having the earpiece is critical for me. I'll lose anything bluetooth I carry around. And I don't want to have to worry about where I'm placing two devices I can barely keep track of one.
Click to expand...
Click to collapse
That's what I love so much about Android. Unlike iStuff, it's not all one-size-fits-all. Our diversity allows for each of us to better find our perfect fit on an individual basis!
Jade Eyed Wolf said:
I've had the 7.7 now for about 5 days, and ever since day 1, I have been totally blown away by how amazing this device is!
Click to expand...
Click to collapse
Where did you get the 7.7?
VTEChump said:
Where did you get the 7.7?
Click to expand...
Click to collapse
eBay seller out of Singapore. Got it for ~$730 unlocked 3G. Worth EVERY penny too. Selling my Note now.
Thanks, it is so good !
sorry to revive and old thread, but about that hm5000, does it work with another device beside samsung?
I tried it and I don't like it.
Too big and it looks like a tube of mascara...
does it work samsung galaxy note?
rodjordan said:
I bought the HM5000 Samsung bluetooth handset last week and I have to say its great. For those moments when you want to make or answer a call without holding a phone to your ear. You can even surf or doodle while your on the phone.View attachment 859973
http://www.gadgetreview.com/2011/03...set-acts-like-a-second-phone-but-smaller.html
You can even pair it to two devices at one and it vibrates....so you can keep both of your talerts out of site on the bus ;-)
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
I definitely want to pick one of these up. Makes me think about getting the Galaxy tab 7.7 instead of the note now....
---------- Post added at 11:46 PM ---------- Previous post was at 11:44 PM ----------
rodjordan said:
I bought the HM5000 Samsung bluetooth handset last week and I have to say its great. For those moments when you want to make or answer a call without holding a phone to your ear. You can even surf or doodle while your on the phone.View attachment 859973
http://www.gadgetreview.com/2011/03...set-acts-like-a-second-phone-but-smaller.html
You can even pair it to two devices at one and it vibrates....so you can keep both of your talerts out of site on the bus ;-)
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
Where is a good place to buy one of these? I'm in the US
Jade Eyed Wolf said:
So, the current generation is the N7000 yeah? So let's call the next iteration the "Note 8," yeah? See what I did there? Clever eh?
So imagine the device being pretty much identical to the GTab 7.7, but rather than include the s-pen in its current form, instead modify the HM-5000 to make it a little sleeker, have the s-pen on one end of it for writing, a 3.5mm headphone jack on the other end of it for earphones, add playback controls for music and media, and a small monochrome OLED display on the front of it for info like caller ID, date/time, and current playing track etc.
Holy crap that would be amazing!!
Click to expand...
Click to collapse
Damn, you called that Note 8 a year in advance... good job! It's a shame they didn't do as you said and basically combine the HM500 and S-Pen.
rchrdcrg said:
Damn, you called that Note 8 a year in advance... good job! It's a shame they didn't do as you said and basically combine the HM500 and S-Pen.
Click to expand...
Click to collapse
They did, it's called the HM5100
http://nomorerack.com/daily_deals/view/257515-samsung_hm5000_pocket_talker_bluetooth_3_0_headset
Samsung HM5000 Pocket Talker Bluetooth 3.0 Headset
$26.00 Our Price
f y i
(See notes below re this recreation.) Here is what happened when I connected my Samsung charger to the USB port of my Samsung Galaxy Nexus (unlocked O2 UK model) as usual earlier today. I smelt smoke from the USB port. I pulled the plug and saw a yellow flame, then started coughing. The unit would no longer charge. The USB cable came out charred, as is the socket. This video shows the cause under a later recreation - it seems when something pushes very lightly on the central USB 'fin', just like when you plug a charger in, it creates fire.
NB: This recreation was NOT the cause of the issue, and I am not creating a short circuit here. The fault started for the first time when inserting an official Samsung charger today, and happens with any USB charging cable too. I used the method shown in this video later, because it leaves the USB socket open so you can see the flame. I am placing the tool under the USB central fin, whereas the flame occurs above it. There is something between the top of the fin and the circuitry that has a manufacturing fault. I held my breath whilst making this video, with the window open.
Obviously this is very worrying, and I spoke to Samsung's 'Office of the President'... who [edit] are sending out a warranty replacement device on a swapout basis as I cannot be without my phone (it still works! I rely on it for work and have no landline). Initially they refused, but after I posted this thread things seemed to change. They had only told me to send mine in and that "it could take a few weeks to repair". A person I have spoken to before going by the name 'Greg Crenshaw' of the Office of the President also said that my inhaling carcinogenic smoke was "of great concern to us" and that I should "seek medical attention". He could not confirm they would pay such medical bills.
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Under the circumstances of their product catching fire, I'm pretty appalled they would not originally offer me a replacement swapout, especially as I started my call to the President's office by asking if the smoke would be carcinogenic or toxic to me. All I wanted was a human, common sense reaction. Unfortunately Samsung seemed to think that nearly setting fire to a customer's home, and potentially causing them to breathe cancer-causing smoke, was not a good enough reason to slightly adjust their "standard policy" and allow that customer to have a new phone before he returns his flammable one which he relied on for work.
'Greg Crenshaw' had stated Samsung USA do not have in their possession any Galaxy Nexus handsets they could possibly send me.
Even though it's their flagship phone.
Seriously, Samsung don't posses a single Galaxy Nexus.
I asked the Office of the President.
Shame on you Samsung.
The purpose of this thread was to ask for advice in how to get a swapout replacement given the circumstances? [Edit] but now it seems one is on the way.
I would say you call back until you get a replacement. That is complete and utter bull****!
is a "fin" like a pin? i.e., is one of the pins in the end of the USB cable slightly bent such that, when you insert it into the phone, it causes a short?
i think i would take the phone and cable into a verizon corporate store (on a busy day), explain what happened and ask them what they can do about it? make sure they understand it is a fire risk.
CJSnet said:
(See notes below re this recreation.) Here is what happened when I connected my Samsung charger to the USB port of my Samsung Galaxy Nexus as usual earlier today. I smelt smoke from the USB port, then I saw smoke. I pulled the plug and saw a yellow flame, and then I started coughing. The unit would no longer charge. The USB cable is charred, as is the socket. This video shows the cause under a later recreation - it seems when something pushes on the central USB 'fin', it creates a short circuit.
NB: This recreation was NOT the cause of the issue which started for the first time when inserting an official Samsung charger - the issue happens with any USB charging cable too. I used the method shown in this video later, because it leaves the USB socket open so you can see the flame. The video I first took of connecting the official Samsung charger only produces a smell of smoke - not something that is much good until YouTube introduces smell-o-vision(TM). I held my breath whilst making this video, with the window open.
Obviously this is very worrying, and I spoke to Samsung's 'Office of the President'... who sadly refused to send out a warranty replacement device on a swapout basis as I cannot be without my phone (it still works!) even if I gave my credit card, or even a loan phone, and only told me to send mine in and that "it could take a few weeks to repair". A person I have spoken to before going by the name 'Greg Crenshaw' of the Office of the President also said that my inhaling carcinogenic smoke was "of great concern to us" and that I should "seek medical attention". He stated that Samsung would consider paying the medical bill if submitted to him.
Under the circumstances I'm pretty appalled they would not offer me a replacement swapout, especially as I started my call to the President's office by asking if the smoke would be carcinogenic or toxic to me. Unfortunately Samsung seem to think that nearly setting fire to a customer's home, and potentially causing them to breathe cancer-causing smoke, is not a good enough reason to slightly adjust their "standard policy" and allow that customer to have a new phone before he returns his flammable one. He stated Samsung USA do not have in their possession any Galaxy Nexus handsets as they are not a store. Even though it's their flagship phone. Seriously, they don't have a single one. I asked.
Shame on you Samsung.
Click to expand...
Click to collapse
I would have asked them how they felt about a lawsuit if your home caught on fire from it.
Edit: After watching the video, you have every right to expect special treatment. Makes me afraid to charge my phone are you sure you aren't just shorting it with the screwdriver and its a bad USB though?
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
So they're offering to fix it for free and even pay for any medical bills related to the incident? Man, people are getting selfish.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
That's not what I said. Yes, by law they have to fix it for free as it's under warranty, but they said it could take them weeks.
They have said they will "consider" any medical bills I send them. He could not say they would pay for any. Not even sure what I'd tell a doctor. "Can you tell me if what I breathed today will give me cancer in 5 years please."
PhilDX said:
is a "fin" like a pin? i.e., is one of the pins in the end of the USB cable slightly bent such that, when you insert it into the phone, it causes a short?
i think i would take the phone and cable into a verizon corporate store (on a busy day), explain what happened and ask them what they can do about it? make sure they understand it is a fire risk.
Click to expand...
Click to collapse
I am referring to the inside of the phone's USB socket. The female part. If you look at it, there is a tiny flat 'fin' or board sticking out.
The cable is fine - this happens with whatever USB cable you put in there. It is a manufacturing issue in my view. Be careful if you have one.
I am not with Verizon - this is the unlocked HSPA+ model.
CJSnet said:
That's not what I said. Yes, by law they have to fix it for free as it's under warranty, but they said it could take them weeks.
They have said they will "consider" any medical bills I send them. He could not say they would pay for any. Not even sure what I'd tell a doctor. "Can you tell me if what I breathed today will give me cancer in 5 years please."
Click to expand...
Click to collapse
Edited my post, thought it was less severe than video showed
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
Edit: After watching the video, you have every right to expect special treatment. Makes me afraid to charge my phone are you sure you aren't just shorting it with the screwdriver and its a bad USB though?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
100% sure. This happens with any and all USB cables I connect. Instant smell of smoke. The screwdriver only came out 2 hours after this fault began, and it began with the official Samsung charger.
Now I am a bit worried...lol
Anyway, I would definitely take it back to wherever it is you bought it. If you got it online, I would definitely contact the seller and inform them of the issue. If the retailer, for some reason, won't deal with it, then why not just get it swapped out per Samsung's policy, even though it may suck? Not saying they are not responsible and that they should not rectify it. It is a safety issue after all. I mean, if they offer to take it off your hands, and you refuse due to inconvenience, then I would say that you are at least partly responsible if something bad happens.
kmdub said:
Now I am a bit worried...lol
Anyway, I would definitely take it back to wherever it is you bought it. If you got it online, I would definitely contact the seller and inform them of the issue. If the retailer, for some reason, won't deal with it, then why not just get it swapped out per Samsung's policy, even though it may suck? Not saying they are not responsible and that they should not rectify it. It is a safety issue after all. I mean, if they offer to take it off your hands, and you refuse due to inconvenience, then I would say that you are at least partly responsible if something bad happens.
Click to expand...
Click to collapse
I am happy for them to take it off my hands but they need to put the situation right and not leave me worse off than I was. I help them, they help me. That is reasonable.
I purchased it in the UK on O2 (it is now unlocked by O2), and am now in the USA so I have to rely on Samsung's worldwide warranty. I thought by buying into a reliable, trusted brand like Samsung, I would receive a first class service. Sadly any thoughts of such treatment have gone up in smoke
CJSnet said:
I am happy for them to take it off my hands but they need to put the situation right and not leave me worse off than I was. I help them, they help me. That is reasonable.
I purchased it in the UK on O2 (it is now unlocked by O2), and am now in the USA so I have to rely on Samsung's worldwide warranty. I thought by buying into a reliable, trusted brand like Samsung, I would receive a first class service. Sadly any thoughts of such treatment have gone up in smoke
Click to expand...
Click to collapse
Samsung is just popular, it is not reliable + trusted.
No offense to Samsung fan
Send from my E15i using xda premium.
Press thanks if helped
*Xperia X8 Black @ ICS miniCM9 3.0.2 on nAa ICS 03 kernel *
Thank you very much nAa!
Sadly any thoughts of such treatment have gone up in smoke
Click to expand...
Click to collapse
Literally right?...
Anyway, someone should have told you that Samsung is not known for great customer service, at least not in my experience. You would think that they would just go ahead and modify their standard policy in an instance such as this. Maybe you can show them the video somehow and explain to them that it will be plastered all over the internet...or they could just send you the replacement and get their defective phone back. Just an idea. I do hope you get it worked out though, without incident.
Thanks. Greg Crenshaw is as high as you can get at Samsung. His email address even starts with "[email protected]". I was shocked - genuinely stunned - that even he could not be flexible enough to take a human, common sense, approach to this problem. Every sentence he said began with, "You have to understand that our policy is...". No, I don't have to. Not when you create a potentially life threatening situation, and expect me to be without the phone that is my work and lifeline.
The funny thing is while on hold their system talks about how Samsung are committed to improving their customer service and providing a first class experience. Then you get to the top and the real person acts like a robot and tells you to ask T-Mobile USA to give you a loaner phone to replace the Samsung product you bought from O2 UK, because Samsung do not have any Galaxy Nexus handsets whatsoever. Ah well, at least robots can't get cancer.
CJSnet said:
Thanks. Greg Crenshaw is as high as you can get at Samsung. His email address even starts with "[email protected]". I was shocked - genuinely stunned - that even he could not be flexible enough to take a human approach to this problem. Every sentence he said began with, "You have to understand that our policy is...". No, I don't have to. Not when you create a potentially life threatening situation, and expect me to be without the phone that is my work and lifeline.
The funny thing is while on hold their system talks about how Samsung are committed to improving their customer service and providing a first class experience. Then you get to the top and the real person acts like a robot and tells you to ask T-Mobile USA to give you a loaner phone to replace the Samsung product you bought from O2 UK, because Samsung do not have any Galaxy Nexus handsets whatsoever. Ah well, at least robots can't get cancer.
Click to expand...
Click to collapse
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
harveydent said:
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
Click to expand...
Click to collapse
This.
I have come to the conclusion that all Samsung cares about is:
1. Making more money off of you. (They are a business after all)
2. They don't want a lawsuit.
Sent from my Galaxy Nexus using XDA
harveydent said:
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
Click to expand...
Click to collapse
Haha, this is so very true. Not a bad idea, really. It tends to be very effective.
I completely agree that sending this video to the media and getting them involved maybe your only way to get it properly resolved. It's sad that you would have to "stoop" to this level to get proper service...
Send the video to apple, it will soon make worldwide headlines.
Sent from my Galaxy Nexus using xda premium
Hello,
So I have 3 Samsung Galaxy S 3's and two of them are for Verizon and one for T-mobile... I have had nothing but issues with one of my Verizon models and my T-mobile is no better... So I sent it in to Samsung for repair and I noted that I had several different problems, such as screen flickering, home button sticking, power button falling off and random reboots. They received my phone yesterday and now today they claim that it is fixed and it says this in my notes " SOLUTION: Replaced Component - Replaced Cosmetic" and now they are sending it back, which is a great turnaround time but no one can tell me what they actually replaced or repaired??? I have made 4 calls and not one person can tell me what was done to the phone. I used to work for Nextel (before Sprint scooped em up) and I was a lead technician for them and whenever we repaired a phone or replaced a phone we always wrote down EXACTLY what was done and what parts were used to complete the task. I am going through some of the same issues with one of my Verizon units as well and keep getting garbage ass refurbs that solve one problem but add another... I am not trying to nitpick but I paid FULL price for ALL of my phones so that I could keep unlimited and I am going crazy cause I don't want another defective phone from Samsung... What do you guys think was done or what do they usually do (refurbish them)?? I am just hating Samsung right now so I had to vent and get some comments and opinions.... This is my first experience with sending ANY product in for warranty work as I usually have a local authorized facility close to me or Verizon has just kept on sending me there good ol "Certified Like-new refurbs" that they claim to go through a 100 point inspection check.... LMAO! Ya okay.... Then why is it that I have already received 2 bad refurbs from them if they are so "Certified"... It's too bad cause I just want a working S3 in my hands. :crying::fingers-crossed:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
CoderCR said:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. In fact there are several threads about refurbs from Verizon and some people are on their 4th or 5th refurb.... I do have one of my 3 that works FLAWLESSLY but I have had bad luck on the other two.... I love the S3 and would NEVER go back to IOS but I am just tired of getting defective replacements.... I am just looking to see what others have been through with Samsung repairing their phones.... I see your an old timer too! Damn 2006.... I don't ever think I have seen someone who has been a member since 2006 but with only 10 posts... I have to wonder if you are for real?? lol
CoderCR said:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
iPhone comment wasn't need it, and since you bring it up apple has the best customer service, iOS is not my cup of tea anymore but apple customer service with my experience is the best, they had replaced my iPod right at the apple store no questions asked
shojus said:
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. In fact there are several threads about refurbs from Verizon and some people are on their 4th or 5th refurb.... I do have one of my 3 that works FLAWLESSLY but I have had bad luck on the other two.... I love the S3 and would NEVER go back to IOS but I am just tired of getting defective replacements.... I am just looking to see what others have been through with Samsung repairing their phones.... I see your an old timer too! Damn 2006.... I don't ever think I have seen someone who has been a member since 2006 but with only 10 posts... I have to wonder if you are for real?? lol
Click to expand...
Click to collapse
Dude that sucks you got defective devices and it sucks the technicians can't tell you what was changed in my experience with Sony they have noted out sometimes what was wrong but not all the time, HP let's you know what was changed which is great (they have a website) i haven't deal with Samsung before but if their like HTC they will probably sent you reburshed unit, that been said I have never had problems with those units work like new to me, and never had any physical damage, good luck to you and hopefully just like Samsung is getting better at releasing phones they can fix their tech department as well
Sent from my SGH-T999 using Tapatalk 2
shojus said:
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. ...
Click to expand...
Click to collapse
So you've gone through 100 phones in 5 years, averaging about 2 new phones a month?
Yeah, you clearly don't make things up...
sn0warmy said:
So you've gone through 100 phones in 5 years, averaging about 2 new phones a month?
Yeah, you clearly don't make things up...
Click to expand...
Click to collapse
Ill just close the damn thread if you guys have nothing better to do than question me... When I said I have had about a hundred phones that is being a lil far fetched and you should get the point.... My God!! If you have nothing to say about ANY experience you have had than just keep your keyboard from typing please.... But yes I have had quite a few phones but not 100.... come on dude!
Dont worry whit what has been changed or not just hope that they work out fine btw my power button is feeling weird now that i press it... its like if it has gone deeper inside the bezel hope i wont need to go thru replacement aswell...
Sent from my SGH-T999V using xda premium
shahkam said:
Dont worry whit what has been changed or not just hope that they work out fine btw my power button is feeling weird now that i press it... its like if it has gone deeper inside the bezel hope i wont need to go thru replacement aswell...
Sent from my SGH-T999V using xda premium
Click to expand...
Click to collapse
Ya I guess I am just a lil paranoid cause of my bad luck lately but I will just cross my fingers that I have a good working phone.... The power buttons are terrible on these phones it seems... They are firm once you get them then they slowly start to get REALLY loose and one of mine got to the point where it actually popped out... It is about the size of a grain of rice and I have yet to find it... LOL For the most part I don't regret any of my purchases I just think someone has to get the lemons and it might as well be me right....
They give a more detailed note on what they replaced in the receipt you get when the phone is returned to you, granted it's not much detail, but yeah.
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
theexel said:
They give a more detailed note on what they replaced in the receipt you get when the phone is returned to you, granted it's not much detail, but yeah.
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
Click to expand...
Click to collapse
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
shojus said:
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
Click to expand...
Click to collapse
Yeah, actually got my Galaxy S II and Nexus S serviced not too long ago.
The NS took about 3 weeks to get back to me, from the time I sent it in the to the time I got it back.
Everything was in great working condition, and I believe they replaced a lot of the phone.
The original problem was my lock button didn't work anymore.
I only realized they replaced more than just the lock button because my screen looked brand new as well as the outer part, there were no scratches or dents, when I had a few on it before.
My Galaxy S II took about 5-7 days to get back to me from the time I sent it in to the time I got it back.
I did request for the repair to be expedited as it was a gift for my girlfriend and needed it before a certain day.
They did a great job at helping me and getting my request through.
But I'll give you this, they are horrible at knowing what's going on with the phone, their status updates are pretty lame.
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theexel said:
Yeah, actually got my Galaxy S II and Nexus S serviced not too long ago.
The NS took about 3 weeks to get back to me, from the time I sent it in the to the time I got it back.
Everything was in great working condition, and I believe they replaced a lot of the phone.
The original problem was my lock button didn't work anymore.
I only realized they replaced more than just the lock button because my screen looked brand new as well as the outer part, there were no scratches or dents, when I had a few on it before.
My Galaxy S II took about 5-7 days to get back to me from the time I sent it in to the time I got it back.
I did request for the repair to be expedited as it was a gift for my girlfriend and needed it before a certain day.
They did a great job at helping me and getting my request through.
But I'll give you this, they are horrible at knowing what's going on with the phone, their status updates are pretty lame.
Click to expand...
Click to collapse
1SiK1500 said:
Click to expand...
Click to collapse
Thanks for the info! And Yes, I probably am holding it wrong! LOL
Did you contact the carrier first? Whenever I have issues inside warranty t mobile sends me a new phone then I send them my old one. No waiting for repairs.
toukhang said:
Did you contact the carrier first? Whenever I have issues inside warranty t mobile sends me a new phone then I send them my old one. No waiting for repairs.
Click to expand...
Click to collapse
This is what I did for my wife's sgs3. Getting the replacement this Friday. Her phone had static when playing music
Sent from my SGH-T999 using xda app-developers app
theexel said:
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
Click to expand...
Click to collapse
shojus said:
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
Click to expand...
Click to collapse
Don't try going to a T-Mobile store to get a phone replaced if it is passed 30 days in California or 14 in other states. I've been a T-Mo rep for many years and I could think of maybe 2 situations in 5 years where I have seen someone get a new phone replaced after 30 days in store (This is from experience working 4 districts in SoCal/LA area and 1 in Norcal).
I wish you luck with the Samsung repairs though. Hopefully they actually did more than little cosmetic repairs to your phone and actually fixed it.
maybe they saw the bezel hitting the button causing the home button to not function properly. That sucks that you had to send them directly to samsung, i love my tmo plan with insurance! Any problems, and the next day i have a new phone. And before people start crying that they are refurbished, i really could care less, as long as it works like it should im happy.
So Verizon told me that they have not heard any plans from Samsung on replacement Note 7's. They basically are telling me right now to go in and pick a replacement device. I'm not buying all that from them. I'm sure Samsung will have replacement devices with fixed batteries. Is everyone gonna stay with a note 7 or bail out and get something else?
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according to this,they'll just waive the restocking fee..if I was you I would wait
Sent from my SM-N930V using XDA-Developers mobile app
---------- Post added at 03:27 PM ---------- Previous post was at 03:19 PM ----------
some good advice
https://youtu.be/_wy50S_aDzc
Sent from my SM-N930V using XDA-Developers mobile app
Wait till Verizon has new units in the store and exchange. If they don't on September 30th, I'll return the device for a refund and buy another one when available.
I'm not doing anything until there is a clear path to a new replacement through Samsung whether it's through Verizon or direct through Samsung... I don't want any other phone.
Sent from my SM-N930V using Tapatalk
I returned mine today and got a moto z droid
androidbuff123 said:
I returned mine today and got a moto z droid
Click to expand...
Click to collapse
U dun goof'd.
Not sure yet argg like the phone just do not know.....
I'll be keeping mine until at least September 30.
No issues at all!
Thought about exchanging for a Moto Z but that went on the wayside!
Psychotic Penguin said:
I'll be keeping mine until at least September 30.
No issues at all!
Thought about exchanging for a Moto Z but that went on the wayside!
Click to expand...
Click to collapse
So is Verizon gonna let us keep our phones and exchange when they get new stock in?
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, fortunately we are offering temp devices in the mean time. we will all get a fresh shipment from samsung and come exchange them around the 30th
best of luck on your replacements guys =)
corsair.frozt said:
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, unfortunately we are not offering temp devices in the mean time. my best advice for you is wait 2 week until we all get a fresh shipment from samsung and come exchange them.
best of luck on your replacements guys =)
Click to expand...
Click to collapse
Thanks. Sounds like a plan.
corsair.frozt said:
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, unfortunately we are not offering temp devices in the mean time. my best advice for you is wait 2 week until we all get a fresh shipment from samsung and come exchange them.
best of luck on your replacements guys =)
Click to expand...
Click to collapse
Will Verizon be posting to their website this information, for those that just want to get a new Note 7 replacement? I see the info on the site about waiving a restocking fee, but I'm looking to exchange my Note 7 for a new Note 7 that's been cleared of possible battery explosions. Will Verizon send us a message, like hey come on down an exchange that Note 7 with a new Note 7 because we have the new ones in stock? Or is this something we must do on our own, keep calling or going into the store and seeing if they have the new Note 7's in?
Justinphxaz said:
Will Verizon be posting to their website this information, for those that just want to get a new Note 7 replacement? I see the info on the site about waiving a restocking fee, but I'm looking to exchange my Note 7 for a new Note 7 that's been cleared of possible battery explosions. Will Verizon send us a message, like hey come on down an exchange that Note 7 with a new Note 7 because we have the new ones in stock? Or is this something we must do on our own, keep calling or going into the store and seeing if they have the new Note 7's in?
Click to expand...
Click to collapse
This is a great question. I love my Note7 and I don't want to change to a different phone, just exchange it for one that's not going to have the battery issue.
raduque said:
This is a great question. I love my Note7 and I don't want to change to a different phone, just exchange it for one that's not going to have the battery issue.
Click to expand...
Click to collapse
Yup! Same here, I love my Note 7, it's had amazing battery life for me, performance is good, mostly buttery smooth, occasionally a hiccup here and there but nothing serious and I love the overall form factor of the the phone and how it fits in hand, it's great! Love the themes to apply and the ability to change resolution and the always on display. Been using the spen quite a bit, it's very nice! So much refinement, I've enjoyed this phone, just want to exchange it for a new batch that's definitely clear of battery issues (at least that Samsung says is good to go), I realize that most likely nothing would happened to this one but I'd rather get another new Note 7, set that one up and feel like I've done all I could to not have a phone blow up on me, the wife or my lil kiddos. Hope you get a brand new shiny Note 7, free of defects bro. Now we just need to figure out how Verizon will do this....hopefully they somehow notify us when new stock comes in and we can just go into a Verizon store and do an exchange for a brand new Note 7 and transfer what we need and be on our way.
corsair.frozt said:
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, unfortunately we are not offering temp devices in the mean time. my best advice for you is wait 2 week until we all get a fresh shipment from samsung and come exchange them.
best of luck on your replacements guys =)
Click to expand...
Click to collapse
can you please let us know when they start to come in?
Sent from my SM-N930V using Tapatalk
Justinphxaz said:
Will Verizon be posting to their website this information, for those that just want to get a new Note 7 replacement? I see the info on the site about waiving a restocking fee, but I'm looking to exchange my Note 7 for a new Note 7 that's been cleared of possible battery explosions. Will Verizon send us a message, like hey come on down an exchange that Note 7 with a new Note 7 because we have the new ones in stock? Or is this something we must do on our own, keep calling or going into the store and seeing if they have the new Note 7's in?
Click to expand...
Click to collapse
More than likely no they will not update you when the new ones are in. But what I have been hearing through out the day from our updates and our Samsung rep that we may be getting the new shipment in within 2 weeks from the recall date, Samsung is working hard overtime to get these fixed especially since the iPhone is so close to launch.
corsair.frozt said:
More than likely no they will not update you when the new ones are in. But what I have been hearing through out the day from our updates and our Samsung rep that we may be getting the new shipment in within 2 weeks from the recall date, Samsung is working hard overtime to get these fixed especially since the iPhone is so close to launch.
Click to expand...
Click to collapse
Okay, I appreciate the information. I guess I'll just keep up on what's going on and try and exchange both Note 7's at Verizon within the next week or two then.
Justinphxaz said:
Okay, I appreciate the information. I guess I'll just keep up on what's going on and try and exchange both Note 7's at Verizon within the next week or two then.
Click to expand...
Click to collapse
As of now it's optional to trade your device for another phone in that tier.
Will Verizon exchange phones also bought from best buy etc? Reason is. Bestbuy seems to be out of the recall process. I assume we would have to go directly to Samsung?
Sent from my SM-N930V using Tapatalk
corsair.frozt said:
More than likely no they will not update you when the new ones are in. But what I have been hearing through out the day from our updates and our Samsung rep that we may be getting the new shipment in within 2 weeks from the recall date, Samsung is working hard overtime to get these fixed especially since the iPhone is so close to launch.
Click to expand...
Click to collapse
They may have screwed the pooch with this one. Verizon is extending the return period of the phone including waiving restocking fees and allowing returning of any purchased accessories until the end of the month. iPhone 7 shipments will have commenced before then. So there will be folks jumping ship on the 23rd or thereabouts when orders for iPhone7s commence which is within this return period. Of course depending on supply and demand it may be a month or more before they have them in hand but that's another thing on its own.
I have a 6S+ that was purchased from Apple using their 2 year plan and would eligible to trade in but TBH not sure if I'm going to bother "upgrading" to the 7.
For my Note 7 that doesn't appear to have any issues so far I'll probably just wait this out. No hurry.
So we have pictures of a box with a safe "black square" indicator on it and an overheated Note7 on the floor in the aisle of a Southwest flight that was pushing back from gate at Baltimore. Before the OMG! crowd hits, with the U.S. CPC involved, we'll get some tangible information soon. If in fact the phone on the floor is a "safe" Note7 and it overheated Samsung's screwed. If there's more to the story (EG: the phone in fact wasn't a replacement) we'll find that out soon. Until then the glass half full people can assume there's more at play than the story indicated and the glass half empty people can work themselves up in to a frenzy with scant information to go by.
http://www.theverge.com/2016/10/5/1...te-7-fire-replacement-plane-battery-southwest
BarryH_GEG said:
So we have pictures of a box with a safe "black square" indicator on it and an overheated Note7 on the floor in the aisle of a Southwest flight that was pushing back from gate at Baltimore. Before the OMG! crowd hits, with the U.S. CPC involved, we'll get some tangible information soon. If in fact the phone on the floor is a "safe" Note7 and it overheated Samsung's screwed. If there's more to the story (EG: the phone in fact wasn't a replacement) we'll find that out soon. Until then the glass half full people can assume there's more at play than the story indicated and the glass half empty people can work themselves up in to a frenzy with scant information to go by.
http://www.theverge.com/2016/10/5/1...te-7-fire-replacement-plane-battery-southwest
Click to expand...
Click to collapse
I just had an argument on Google + with someone going crazy. I was trying to say "wait for all the facts". But yeah, if it's true I'd say the Note 7 is finished.
The owner of the device said it was a replacement that he got on sept 21 and that it had the green battery icon meaning its a safe device
---------- Post added at 07:38 PM ---------- Previous post was at 07:35 PM ----------
If its true that this was a new device, it might be the end of the note 7, im still using my original note 7 as my local store hasnt recieved and new devices
bayniner said:
The owner of the device said it was a replacement that he got on sept 21 and that it had the green battery icon meaning its a safe device
Click to expand...
Click to collapse
Yep. That's what he said. If it's true it'll be corroborated soon. If it's false we'll know that even sooner. The difference between true and false means $1B or more to Samsung so I'm sure they are all over this in droves.
I just added a topic yesterday asking if it's safe to get it ! Today i read this article !
I guess that i shall stick to the S7 Edge i have, and pass the Note this year, very risky to get the device
BarryH_GEG said:
Yep. That's what he said. If it's true it'll be corroborated soon. If it's false we'll know that even sooner. The difference between true and false means $1B or more to Samsung so I'm sure they are all over this in droves.
Click to expand...
Click to collapse
Problem is, if this is a one off natural battery fire fluke (like you see with a lot of phones) it won't matter. The Note 7 will still be finished by the fall out as the media will go crazy (they already are).
Great on the day tmobile resumes sales.
Sent from my SM-G930T using XDA-Developers mobile app
I wonder if this could kill off the Note 7 completely? This feels almost unreal - like a set-up by a competitor. I have never felt like all the accurate info on this has been given to us since everything unfolded with battery-gate.
Was about to go drop 850$ on a new one at t mobile today. Damnit this is he best android phone out now. But if it's not safe I might wait the the LG v20
Sheon849 said:
Was about to go drop 850$ on a new one at t mobile today. Damnit this is he best android phone out now. But if it's not safe I might wait the the LG v20
Click to expand...
Click to collapse
I hope they hurry up and find the truth so I can cancel my pre order if it's true.
LETS WAIT AND SEE BEFORE WE GET OUR KNICKERS IN A TWIST.
Ryland
As a glass half full person I accepted that .01% of the pre-replacement Note7's had the potential to overheat. I was perfectly willing to keep my original phone for months waiting until I nicked or scratched it to turn it in for replacement. The only reason I exchanged it early is the stupid nag screen Samsung pushed out via a non-preventable update. Of the initial 90ish reported incidents 30ish of those later turned out to be proven false or the claimants failed to participate in any type of investigation which can be taken as false claims also. How big a risk this is/was is up to personal interpretation. Here's a pic of the Note7 on the floor of the Southwest plane after it overheated.
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It looks like all the other pics of overheated Note7's I've seen. In all of those pics none of the phones got hot enough to melt the plastic parts like the home button which is an inch away from the battery. Plastic melts at 145 degrees which is less than the 160 degrees poultry needs to be cooked to in order to be eaten safely. If this situation happened to a second tier brand like Oppo, OnePlus, or leEco it wouldn't have even made front page news. Because Samsung's a gigantic market-leading powerhouse it not only made the front page but stayed their forever because of the click-bait value.
I'd be surprised if we didn't officially hear more about this particular incident by mid-day tomorrow.
teegunn said:
I wonder if this could kill off the Note 7 completely? This feels almost unreal - like a set-up by a competitor. I have never felt like all the accurate info on this has been given to us since everything unfolded with battery-gate.
Click to expand...
Click to collapse
Funny, I thought I was the only person thinking conspiracy!
I find it odd that a lot of these users with issues claimed they've switched to iphone right after the incident. I mean, why would one switches an entire ecosystem just because an Android phone (Note 7 in this case) catches fire? Wouldn't most of them switch to ANOTHER Android device?
BarryH_GEG said:
Yep. That's what he said. If it's true it'll be corroborated soon. If it's false we'll know that even sooner. The difference between true and false means $1B or more to Samsung so I'm sure they are all over this in droves.
Click to expand...
Click to collapse
I see no reason for him to lie but the truth will come out, hopefully it was an old device and not a new "safe" one, this is my first note device and i love it. Would hate to have to switch to something else
BarryH_GEG said:
As a glass half full person I accepted that .01% of the pre-replacement Note7's had the potential to overheat. I was perfectly willing to keep my original phone for months waiting until I nicked or scratched it to turn it in for replacement. The only reason I exchanged it early is the stupid nag screen Samsung pushed out via a non-preventable update. Of the initial 90ish reported incidents 30ish of those later turned out to be proven false or the claimants failed to participate in any type of investigation which can be taken as false claims also. How big a risk this is/was is up to personal interpretation. Here's a pic of the Note7 on the floor of the Southwest plane after it overheated.
It looks like all the other pics of overheated Note7's I've seen. In all of those pics none of the phones got hot enough to melt the plastic parts like the home button which is an inch away from the battery. Plastic melts at 145 degrees which is less than the 160 degrees poultry needs to be cooked to in order to be eaten safely. If this situation happened to a second tier brand like Oppo, OnePlus, or leEco it wouldn't have even made front page news. Because Samsung's a gigantic market-leading powerhouse it not only made the front page but stayed their forever because of the click-bait value.
I'd be surprised if we didn't officially hear more about this particular incident by mid-day tomorrow.
Click to expand...
Click to collapse
I'm going on 2, 25 hour flights in a month. I'm not entirely sure I'd feel confident taking a replaced Note 7 with me. The picture certainly looks like a battery failure, it's in the same location as all the others. If and it's a big "If" this is real and it's the same problem, its a gigantic issue for Samsung. Do they pull the whole Note 7 lineup and call it a day for this year? Of course, this guy could be trying something on.
Samsung should have just gone with the replaceable battery in the first place. Not doing so has cost them Billions. Many Billions.
Who carries their box around?
teegunn said:
I wonder if this could kill off the Note 7 completely? This feels almost unreal - like a set-up by a competitor. I have never felt like all the accurate info on this has been given to us since everything unfolded with battery-gate.
Click to expand...
Click to collapse
How do this get a picture of the box? if he got the new phone one 9/21... why the heck did he carry his card box with the imei and black square...
Sounds a little fishy to me
Yep. Note 7 is gg wp.
Conspiracy or not, it's working.
But this said, I also find this claim a little "too corny".
The guy is on a plane, (last place you'd want a smartphone to explode). He turned off the Phone. It's an exchanged phone. And STILL it exploded.
This is like Apple's dream. If they'd "staged" it, they couldn't do any better.
There's a serious war here gentlemen.
Also it's insteresting that these phones only explode in the US or China. (All other countries were proven as hoax).
FrenchJo67 said:
How do this get a picture of the box? if he got the new phone one 9/21... why the heck did he carry his card box with the imei and black square...
Sounds a little fishy to me
Click to expand...
Click to collapse
Maybe because he was travelling by plane and to prove he had a new replacement N7 after the recall. But yeah - this all sounds a little fishy and these articles all seem to jump right into iPhone, iPhone, iPhone go get one now (!) type of thing. Feels forced.
BarryH_GEG said:
Yep. That's what he said. If it's true it'll be corroborated soon. If it's false we'll know that even sooner. The difference between true and false means $1B or more to Samsung so I'm sure they are all over this in droves.
Click to expand...
Click to collapse
Yes, that is what he said, and it may be true but does seem tad odd that since this happened the morning, he had time to:
- deal with the airport/airline staff after the incident (answer questions, etc.)
- go buy a new iphone (gratuitously added in the article)
- get the original Note 7 box
- get interviewed by the Verge
...All in time for the 1:15 story.
It also seems the timing of the incident was too perfect. It happened in that narrow window while the plane was in the gate. If it happened before, it would be a lot less dramatic, if it happened after take-off, it would have been too dramatic.
All possible, but kinda makes you say hmmmmm...