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Well i went back to stock (at least tried to) for the preperation of ICS and the maintenance update. That was a disaster. I have had over 25 android phones but i guess i thought it would be a good idea to check re-partition in ODIN cause i thought it would be an *extra good* flash. Ya now i have a FULL brick. Before i tried to reboot download mode, it said PARTTABLE missing or something like that. And yes it was a full brick there was nothing i could do.
Whats even BETTER is that TMOBILE told me to shove it! "Oh this phone is not part of our replacement program." WTF. So they directed me to call Samsung which i did and it is now on it's way there. Since when does a phone i bought on the account less than six months ago not qualify for an exchange. Bastards. Well hopefully Samsung fixes it in a timely fashion and sends it back!
My wife recently broke her screen on her GS2 and they replaced it...
Geeze man, that's a major screw up. It's posted everywhere not to check repartition. and tmo has been replacing these phones for people.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Idk who you talked to maybe a out sourced rep but sg2 is surely part of the exchange list my bro just did a exchange on his two days ago
Sent from my SGH-T989 using Tapatalk 2
So Tmobile has con another person. I think that you should tell Tmobile to shove it again and again after the lie they told you. The are the practical joking wireless company, don't be fooled by one representation of Tmobile, you have to keep escalating the situation until you find the hard to get truth with Tmobile.
Sent from my SGH-T989 using xda premium
For future reference you cannot and should not ever check re-partition with out a valid PIT file. It will always result in a brick otherwise.
-Mr. X- said:
For future reference you cannot and should not ever check re-partition with out a valid PIT file. It will always result in a brick otherwise.
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Click to collapse
I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
xsteven77x said:
I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
Click to expand...
Click to collapse
No, no pit file
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Why would you go through all of that unrooting for an update that you will want to root ? I mean we all know what ICS looks like... i guess i just dont understand why you even wanted to do that when we have multiple Twiz flavored ICS roms that have 0 bugs and even ASOP and MIUI ICS Roms with very few bugs..
xsteven77x said:
I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
Click to expand...
Click to collapse
samsung had my device back to me in 5 days. i mailed it on a Monday and got it back on a Friday. brand new device not a refurb.
dude I have done two replacements on this phone You should never ever ever call tmo on the phone to get anything done period. Go to a corporate tmo store not one of those dealers a full tmo store and deal with them face to face. Those idiots over the phone are stupid and they dont care, but when you are face to face they will respect you more and try harder. And they dont just call the same number we call when you go to a corporate store they actuall get to the right people. Hell I dont even call them to change my plan I go to the store. You know how many times I just wanted to make a small change in my plan and they gave me a problem or they did the wrong thing and then I went to the store and they fixed it without a problem. I know it might be a pain in thew ass I work 70+ hours a week and I dont have a car but I still find a way Thats my two cents
If you gave tmo warranty call again they should replaxe it.
Sent from my SGH-T989 using XDA
-Mr. X- said:
samsung had my device back to me in 5 days. i mailed it on a Monday and got it back on a Friday. brand new device not a refurb.
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Click to collapse
Hmm I've got serious blobs in my screen did the one they sent you have any flaws?
Sent from my SGH-T989 using xda premium
blchff04 said:
Hmm I've got serious blobs in my screen did the one they sent you have any flaws?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I am currently on my 4th S2 since NYE when I purchased the phone, never have I had issues getting a replacement. The only issues ive had have been trying to go around the.$20 fee since I dont have thr insurance but even that can be waived easily
My first replacement had issues so I quickly returned till I had a decent one then that one stopped charging after like 6 months.
Sent from my SGH-T989 using xda premium
You'll be fine man. You seem to have a phone with a warranty. Mines from Ebay.
And its actually nice to know Tmobile does that.
Good luck.
Sent from my HTC Vision using xda premium
Android_Monsters said:
You'll be fine man. You seem to have a phone with a warranty. Mines from Ebay.
And its actually nice to know Tmobile does that.
Good luck.
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
definitely! also this last time they offered me a $3.99/month for LIFETIME WARRANTY so as long as i don't have any water damage or screen physical damage, i am set well that is until the next top of the line phone comes out, and no the SIII isn't good enough to switch at least from what i've read about it
mojorisin7178 said:
dude I have done two replacements on this phone You should never ever ever call tmo on the phone to get anything done period. Go to a corporate tmo store not one of those dealers a full tmo store and deal with them face to face. Those idiots over the phone are stupid and they dont care, but when you are face to face they will respect you more and try harder. And they dont just call the same number we call when you go to a corporate store they actuall get to the right people. Hell I dont even call them to change my plan I go to the store. You know how many times I just wanted to make a small change in my plan and they gave me a problem or they did the wrong thing and then I went to the store and they fixed it without a problem. I know it might be a pain in thew ass I work 70+ hours a week and I dont have a car but I still find a way Thats my two cents
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Click to collapse
That's funny, we've had the reverse experience.
The T-Mobile store people have frequently lied to us. When we signed up during their Valentine's Day deal they lied about the plan requirements, they lied about transferring our old phone numbers to T-Mobile that day, they told us we could downgrade from unlimited talk and 5GB data in two weeks, then two weeks later they said we couldn't.
In the end we just called T-Mobile CS the next day who transferred our numbers and changed our phone plans with no fuss at all. Now we never bother dealing with the T-Mobile store in person, my girlfriend gets pissed off just thinking about them.
rosemachinegun said:
That's funny, we've had the reverse experience.
The T-Mobile store people have frequently lied to us. When we signed up during their Valentine's Day deal they lied about the plan requirements, they lied about transferring our old phone numbers to T-Mobile that day, they told us we could downgrade from unlimited talk and 5GB data in two weeks, then two weeks later they said we couldn't.
In the end we just called T-Mobile CS the next day who transferred our numbers and changed our phone plans with no fuss at all. Now we never bother dealing with the T-Mobile store in person, my girlfriend gets pissed off just thinking about them.
Click to expand...
Click to collapse
service varies greatly from store to store, and agent to agent on phone as well. But I will say this that.if you know the right things to say you can get more done over the phone
Sent from my SGH-T989 using xda premium
Its so funny how people think stores have a special number to call! They have a retail line they call but that's just to enter their dealer codes they get to the same place u get to when u call!
Sent from my SGH-T989 using Tapatalk 2
AJ26T said:
Its so funny how people think stores have a special number to call! They have a retail line they call but that's just to enter their dealer codes they get to the same place u get to when u call!
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Exactly
Sent from my SGH-T989 using xda premium
so, last i heard sprint was pushing back the in-store release date. Has anyone seen one in a store yet?
No I went an hr ago and they didn't even have any advertisement for it or even the test units or dummy units the guy said some time next week they will get em -_____-
went there a couple minutes ago, pushed back by about aweek :/
Sent from my SPH-D700 using xda premium
damn, i guess it doesn't matter much for me since my release date is the 1st of july. it better be ready by then.
I went by on Wednesday and the guy said it will be pushed back to next week, hopefully Monday.
Sent from my SPH-D700 using Tapatalk 2
I called my local store and they said to call back Wednesday and then they might have an idea of when they are getting stock.
hockey4life0099 said:
damn, i guess it doesn't matter much for me since my release date is the 1st of july. it better be ready by then.
Click to expand...
Click to collapse
Same here. I want to at least have time to mess around with it in the store before I get it.
Only a handful of stores got them in today, and they were supposedly LTE launch cities. The full release was pushed back to the 28th. I got mine in today, and all I can say is: EPIC.
SpicyBurrito said:
Same here. I want to at least have time to mess around with it in the store before I get it.
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Click to collapse
you have the best sig but it was a lot better when your avatar was a hot girl!
I called my local store and they said next week too.
Yea I got a couple buddy's that work at my sprint store and the said they got a PO (purchase order) for the 29th
Sent from my SPH-D710 using Tapatalk 2
Just wanted to update everyone on my visit to the Sprint store today. I went by the local Sprint store here earlier and I was also told that the release of the SGIII to them got pushed back. They told me that they could get them as early as next week, but there was a chance they would not get them until the 1st of July. At any rate, I went ahead and placed my order and got put on the waiting list. I was waiting patiently, yet anxiously, and expecting to hear the lady at the store tell me that I was like number 5 million to be on the list...LOL...Come to find out, I was only the 5th person to order one...which is good because that will mean I will get mine out of the first batch they get. Now I get to sit and impatiently wait...LOL
Cheers!
I went to the Sprint store today as well and they said they have to push it back because of Samsung not being able to meet up with the pre order demand. Then I pulled one of the reps over on the side and asked him if this has anything to do with Apple trying to sue Samsung for S-Voice. He replied, "Apple will do anything to delay the release of other phones."
So there is your reason for the delay ladies and gentlemen
frazy said:
I went to the Sprint store today as well and they said they have to push it back because of Samsung not being able to meet up with the pre order demand. Then I pulled one of the reps over on the side and asked him if this has anything to do with Apple trying to sue Samsung for S-Voice. He replied, "Apple will do anything to delay the release of other phones."
So there is your reason for the delay ladies and gentlemen
Click to expand...
Click to collapse
Um, sorry but doubtful. A sprint store guy wouldnt know more than a vast internet full of info leakers. (including ISN). Right now theres no indication that Apple has anything to do with anything. People got their 16 gb'ers today, and all signs point to other shipments soon or in progress. This smells exactly what it is, a supply problem.
I went by my Sprint store today. They didn't have the phone, but they had cases for the phone for sale...
SpicyBurrito said:
Same here. I want to at least have time to mess around with it in the store before I get it.
Click to expand...
Click to collapse
Same here I need to hold a product before I buy it. But my heart is set on it just need my mind set on it..... Plus I still need to decide color.... I like white but think it might get old after a while.... Plus then case options are limited compared to darker tones.
Sent from my SPH-D700 using xda premium
hockey4life0099 said:
damn, i guess it doesn't matter much for me since my release date is the 1st of july. it better be ready by then.
Click to expand...
Click to collapse
Definitely
Sent from my SPH-D710 using xda premium
same here, want to test it out ... kinda disappointed, wanted the UK version out here ... but lets see
I skipped pre ordering because I figured that it wasn't really worth tying up my money for a whole month. Kind of regretting it now. I've called every Sprint, Best Buy, and Radio Shack near me and no one has it on this side of Atlanta. Super bummed.
Sent from my PC36100 using XDA
Source?
teh roxxorz said:
Only a handful of stores got them in today, and they were supposedly LTE launch cities. The full release was pushed back to the 28th. I got mine in today, and all I can say is: EPIC.
Click to expand...
Click to collapse
Sorry to disagree, but the consensus is that no stores, sprint or authoriized retailers, have gotten these in yet anywhere. If u know of any specific locations that have, however, of course I'd be interested to know.
Ok, so I got this phone on release day from BB. Had it for about two weeks and got a small crack in the screen. Took it bad to BB to use the insurance, and they said it should only take like three or four days to send it out and fix it. Needless to say, it didn't. I went round and round with them for three weeks, calling a couple times a week to get the repair status, and they could never tell me anything more than that it was still at the service center waiting on approval. Four days before the 30 day mark, I called the 888-best buy number and complained about it taking so long to fix a cracked screen , they called my local store and talked then in to just replacing it that day (four days early from 30 days). Cool right?
Well, that was almost three weeks ago. Today, my wife gets a call from our local BB (the account is in her name), and send me this email earlier:
"They just called and said your phone cannot be fixed so they want to replace it with a new one!! LMAO.
I said I’m pretty sure he received his new phone already and they said we show that there was no credit given to this account. I said okay well I will
contact my husband and have him call you. They show no record of you getting a new phone or crediting you!!! UNBELIEVABLE."
Should I give it a shot? Then she could have this one without having to use her upgrade! Lol
Sent from my SPH-L710 using xda app-developers app
djjroc007 said:
Ok, so I got this phone on release day from BB. Had it for about two weeks and got a small crack in the screen. Took it bad to BB to use the insurance, and they said it should only take like three or four days to send it out and fix it. Needless to say, it didn't. I went round and round with them for three weeks, calling a couple times a week to get the repair status, and they could never tell me anything more than that it was still at the service center waiting on approval. Four days before the 30 day mark, I called the 888-best buy number and complained about it taking so long to fix a cracked screen , they called my local store and talked then in to just replacing it that day (four days early from 30 days). Cool right?
Well, that was almost three weeks ago. Today, my wife gets a call from our local BB (the account is in her name), and send me this email earlier:
"They just called and said your phone cannot be fixed so they want to replace it with a new one!! LMAO.
I said I’m pretty sure he received his new phone already and they said we show that there was no credit given to this account. I said okay well I will
contact my husband and have him call you. They show no record of you getting a new phone or crediting you!!! UNBELIEVABLE."
Should I give it a shot? Then she could have this one without having to use her upgrade! Lol
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
You live in Detroit, so sure give it a shot.
Don't think it will work as you had a loaner phone from them, that you returned to them already right??
Vdubtx said:
Don't think it will work as you had a loaner phone from them, that you returned to them already right??
Click to expand...
Click to collapse
No, never got the loaner phone cause we have four lines on our account. One of them we don't use, so I just used that line during that time and refused the loaner
Sent from my SPH-L710 using xda app-developers app
djjroc007 said:
No, never got the loaner phone cause we have four lines on our account. One of them we don't use, so I just used that line during that time and refused the loaner
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
I'd give it a go... but I've been told I'm morally corrupt lol
Sent from my SPH-L710...if some one helps you press the thanks button
Lol...I guess it's not really crooked or scamming them, if they are offering me a new one. Just taking advantage of their ignorance.
I just don't get how they have no record of replacing it already. Wonder if they could just ship it to my house and I'll just esn swap it on sprints site.
Sent from my SPH-L710 using xda app-developers app
Consider it a little something for your troubles. Congtrats
For all the times i see bestbuy eff someone over themselves, id do it right now. Although, this will come back to haunt you somehow.:angel:
mrg02d said:
For all the times i see bestbuy eff someone over themselves, id do it right now. Although, this will come back to haunt you somehow.:angel:
Click to expand...
Click to collapse
I hope not. That's what I was wondering too. I'd hate for them to figure out it and try to charge me for the device or something. Then again, it would be after the fact. I'm going to call him tomorrow and see what the deal is. But, if there is no record of it...well....sorry bout your bad luck BB! I guess he asked how she wanted to handle it, so maybe I could have them ship it to the house. Depending on who is working that day, they may recognize me if I went in, and the wife is a terrible liar so she's to scared to go.
Geek squad sent me a $50 gift card they sent me after calling them to complain, so maybe I'll wander through and check it out.
Sent from my SPH-L710 using xda app-developers app
Hell, I'd go pick it up and then turn around and sell it.
Your not going to be able sleep at night, you will constantly pace back and forth wondering...what if...
Nah, they deserve it
Sent from my SPH-L710 using xda app-developers app
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
ranup112 said:
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
Click to expand...
Click to collapse
Ok.
Why are you posting it here?
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Mmmm yes... It's general but you have to understand we are average Joe's like you. We can't do do anything about it. It would be best if you take it up to Sprint forums such as the links below:
http://www.sprintusers.com/forum/
http://community.sprint.com/baw/index.jspa
Good luck!
ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
BluesRulez said:
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
Click to expand...
Click to collapse
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
Sent from my SPH-D710 using xda app-developers app
I'm a tech at Sprint and I think its kinda funny that every phone that you received craps out. I would say get TEP then you don't have to pay $35 for these issues. Don't rant about how Sprint is crap when you do not take advantage of all of your options.
Verizon does not offer on-site technicians . They would simply tell you buy another phone full price or go to asurion and pay a &150 deductible
Sent from my Genesis that does what Nintendon't
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app
ranup112 said:
I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Sprint does not manufacture the phones , Samsung does. However that's why we have good technicians who check for liquid damage, because if we don't we send them off to get refurbished and we endup giving a liquid damaged device to someone else.
That being said that's why its good to be honest if you liquid damaged a device. But people would rather lie and hope a tech just replaces it , and screw sprint and other customers just so they can get something for free.
Sent from my Genesis that does what Nintendon't
ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I don't work for sprint but I used to work for cingular wireless and afaik the store always wanted us to carry the latest devices so we could 'demo' them to the customers... think of it as eyecandy.
In fact, I had my own phone from sprint and another device from CW, I was not allowed to use my sprint device for obvious reasons but had to have whichever device from CW visible and sometimes using a BT headset for demo purposes. If I can recall correctly, those devices were written off once another one came up.
ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I got 2 Epics last year in Oct, his and hers and had only one hicup in 11months, when the ICS update rolled out the wife wanted to try it, so she accepted the update and it did not go well, horrible battery life, apps not working weird charge cycles and a bunch of other fowleups, later I tried a couple of custom roms, but that was just a bandaid , phone was not a daily driver. Finally went back to gingerbread, the os that kept the phone reliable for 10+months with no issues what so ever. I had tried a couple of ICS releases myself and always wound up going back to gingerbread, needing a reliable phone on a daily basis I could not afford to leave home with a quirky phone that needs a charge every 6 hrs. I settled into a custom gb Rom that I have been running since April with no problems what so ever, wifeys Epic is on the same custom Rom. The only time we ever went back to sprint was to pickup a desk dock for the Epics.
Corporate sprint stores are usually more user freindly than privately owned stores, and I think if you go to a Corp store and plead your case in a nice manner you may get some satisfaction. The new phones the employees flash are just perks of the job, either huge discounts or free, don't let that get to you, besides it makes sprint look good. I have been with sprint since 2000 and have no complaints.
Give sprint another chance to make good. Good luck.
(No I do not work for sprint)
Pp
Sent from an infected GT-P5113 located inside a Mayan pyramid.
Thats a good way to look at it. I dunno maby I am getting all the bad apples. My wife is still on her first. Im old and not going to say how old but I just got here checking stuff out. Never rooted or modified any phone.
Sent from my SPH-D710 using xda app-developers app
You see it was a50/50 chance, your wife got the good phone, it can't be that bad, just approach it from a different angle. Hay I'm no spring chicken myself, I got grandkids, and proud of then I am. (The oldest is 9.)
Pp.
Sent from an infected GT-P5113 located inside a Mayan pyramid.
Just my 2 cents. I got the Original Epic on launch day and never had one problem with it. Got the Epic Touch on launch day and am still using it. I have not had one problem with it. With anything mechanical there is always going to be the possibility of failure. It is just a game of chance. I can guarantee you that there are people saying the exact same thing about Verizon, AT&T and TMobile. It just happens.
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gatesmarch123 said:
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
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No you are wrong about 90% just need to power cycle.
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BluesRulez said:
No you are wrong about 90% just need to power cycle.
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I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
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Mattix724 said:
I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
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Fios is not that way. I know time Warner is the way you are describing.
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FiOS is a fiber optic network similar to U-verse in the sense that you support IPTV, HSIA, and CVoIP.
I know how an ONT works, unless there is a major issue that requires a technician to physically repair the line... it is a simple toggle or reboot of the CPE.
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Yes, sprint does suck, I've known more than any sprint tech or rep and they don't generally fix anything, water damage??? Seriously? Who cares if it's been water damaged, doesn't mean the phone won't work, that's why they have quality control refurb people... Yeah, I'm on sprint and I hate every day of it but ALL cell phone providers suck major ass and have you by the balls... I've been paying for 4g for over two years and have NEVER seen it and probably never will until my contract is up, again... Truth be told by the time I and the other 75% of America do see 4g from sprint, they'll put a cap on it and stop unlimited... If I were you and you don't like sprint, just keep going up through the chain and tell people strait up what's going on. If that's a no go, just change your prl and roam constantly until you get that "letter" in the mail... One rant to another, good luck...
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Thought my NFC chip failed on me, cm10/codename/stock rooted all wouldn't let me use NFC. Took my phone to Sprint local store, dropped it off and 2 hours later was told I need to go TEP route and was provided a tiny business card to contact asurion.
Called sprint later the same night, dude didn't even know what NFC was. Transferred me to a tech that night never answered.
Through xda, a member advised the NFC chip is in the battery. I switched my battery back to stock, and shocker, NFC was again fully functional. Really Sprint? Do you not know your product well enough to know this?
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Thats pretty sad on sprints part.
Well also pretty sad you didn't see it on the battery.
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And they wonder why their reps have reputation of being extremely incompetent.
The nfc chip is not in the battery. That would imply that every phone is capable of nfc with the correct battery. The nfc chip is in the phone, however, in order for it to work, it needs the antenna which is rather too large to put in the phone, takes up too much surface space. Thus, they use the battery as the location for this nfc antenna.
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There are a lot of "techs" who know absolutely nothing about how the phones actually work. They were just taught how to repair them by the book and don't actually think outside of the box.
THEY SELL THE PHONE AND DON'T KNOW WHAT NFC IS?! WHAT A JOKE. Why do they hire these incompetent tech support people that know nothing of phones?
Sunsparc said:
There are a lot of "techs" who know absolutely nothing about how the phones actually work. They were just taught how to repair them by the book and don't actually think outside of the box.
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yet those of us that actually know about this kinda stuff can't seem to get hired? Well I speak for myself anyway....
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This wouldnt even be an asurion claim in the first place....did the phone have obvious signs of physical damage?
Where you at a corp store or authorized retailer?
My techs are frigging awesome....but there are limitations to what they are allowed to do, and only as good as the training they receive.
donovanx3 said:
THEY SELL THE PHONE AND DON'T KNOW WHAT NFC IS?! WHAT A JOKE. Why do they hire these incompetent tech support people that know nothing of phones?
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Techs do not sell phones...or anything for that matter. They make repairs.
More and more its my belief that carriers are going the route of phone swaps though...and sending the phones somewhere in bulk to be refurbed. In the long run I could see how that would be cheaper.
Hearing NFC is still in the battery is news to me as well. I was of the understanding that after the skyrocket samsung moved everything to the back cover...go figure.
And I spend hours with this stuff lol
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00mred00 said:
This wouldnt even be an asurion claim in the first place....did the phone have obvious signs of physical damage?
Where you at a corp store or authorized retailer?
My techs are frigging awesome....but there are limitations to what they are allowed to do, and only as good as the training they receive.
Techs do not sell phones...or anything for that matter. They make repairs.
More and more its my belief that carriers are going the route of phone swaps though...and sending the phones somewhere in bulk to be refurbed. In the long run I could see how that would be cheaper.
Hearing NFC is still in the battery is news to me as well. I was of the understanding that after the skyrocket samsung moved everything to the back cover...go figure.
And I spend hours with this stuff lol
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Nope, only had it one week and is in perfect condition. And it was a corporate store, i dont go to retailers. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to.
The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
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dante32278 said:
Nope, only had it one week and is in perfect condition. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to. The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
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Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
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dante32278 said:
Nope, only had it one week and is in perfect condition. And it was a corporate store, i dont go to retailers. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to.
The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
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Its Sprint employees like that that make the good ones have a bad name. I have been a Sprint employee (Store manager @ Preferred Retailer ASC) for over 3 years. I have watched other locations in my region fall by the wayside and have been nearly shocked in every way imaginable from some of the "help" or "suggestions" i have heard. I can say from an employee whos store location has managed a 90% CSAT average for over two years that not all are as "smart" as the one you encountered. I am sure you are aware of that but it truly upsets me to hear of some wannabe, fake technician simply trying to pass the buck with the "good ol' hard reset will fix ANYTHING" option......k done with my rant....thanks for listening.
00mred00 said:
Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
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I did both, during the day at work I brought my phone into a retail store and left it there for 2 hours. Later that night, I called in and received the "huh" service. To sprints credit, they were very helpful an my epic touch phone issues. But I was also shocked that the guy at the store suggested asurion instead of ordering me a new phone, seeing as mine was only a week old with no damage signs.
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00mred00 said:
Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
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So, does that mean we are forced to buy actual Samsung batteries for our phones if we want to use NFC?
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Dalmus said:
So, does that mean we are forced to buy actual Samsung batteries for our phones if we want to use NFC?
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No, just check that they are NFC enabled. I returned the one I was using and ordered a new 3rd party that will work.
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peanut1596 said:
yet those of us that actually know about this kinda stuff can't seem to get hired? Well I speak for myself anyway....
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I feel like those of us who are good enough with cell phones probably make some stores feel like we are overqualified. Better to pretend we are herp durp until after we are hired as sales reps
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More loveliness for this topic.
So I ordered a replacement phone as sprint suggested the night I posted this. After I found how to fix the issue, I called sprint and a rep told me "just send the new phone back and you will be ok, they will accept the phone and you wont be charged."
Received phone, returned it in the postage paid envelope.
Last friday (2 days ago), I dropped the same original phone and the screen shattered. I placed a claim with asurion and was advised due to having 3 claims in a year they are cutting me off (dropped my, epic touch aniut 2 months before getting this one). Now asurion has 300 from me, I am getting my replacement tomorrow, but they do not want to invalidate my prior claim. The guy on the phone said they have to honor all claims and sent me to a sups voicemail. I call sprint and tell them this was a result of bad advice from their store and call center and am advised to call Asurion again. Wow. Wtf.
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Funny thing was I also reverted back to stock for the rep before I gave the phone (stock rooted). Regardless, if our a tech and should know about your phones, wouldn't step one be check the battery to see if it says NFC enabled? I could see if you can't get it to work after that, but...you're a tech. Doesn't help that the guy I talked to on the phone didn't even know what NFC was.
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Probly true....and I know a thing or two about fixing things....but before u just use easy out to call insurance wouldn't a better customer service aspect be "i don't know, check around as I am not familiar with the issue" or "i called Samsung and the said..." as opposed to "dunno, get a new phone"?
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