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I read in one these posts that some guy was able to have his phone insurance transferred from his vibrant to his new SGS2, I called Tmobile and they said it can't be done. I hopefully will be getting my phone on WED from some guy that gets them real cheap but I would like to have the insurance. So if its possible,how?
I think they meant that if you had insurance already like on another phone then started using your new one, the new one would be covered.
Sent from my SGH-T989 using XDA App
I believe the PHP from Tmobile is tied to your number. So whatever phone you have used for the past 30 days, thats the phone they'll cover. Whether it is lost, stolen, or damaged you would just have to pay the deductible which is $130 for the SGS2. And they know which phone you have used for 30 days by pulling up the IMEI tied to your number IIRC.
I know this because prior to purchasing my SGS2, i had a G2X and i called Tmobile to see if i would need to add another PHP for the SGS2, and they said no....and pretty much what i have just said.
babymatteo said:
I believe the PHP from Tmobile is tied to your number. So whatever phone you have used for the past 30 days, thats the phone they'll cover. Whether it is lost, stolen, or damaged you would just have to pay the deductible which is $130 for the SGS2. And they know which phone you have used for 30 days by pulling up the IMEI tied to your number IIRC.
I know this because prior to purchasing my SGS2, i had a G2X and i called Tmobile to see if i would need to add another PHP for the SGS2, and they said no....and pretty much what i have just said.
Click to expand...
Click to collapse
this is really good news. Thanks!
Insurance is through assurion. It covers whatever phone is on the line. I have seen it cover iPhones. It doesn't matter. For a warranty claim the phone has to be purchased from TMo. Warranty claims cannot be honored if it is not a T-Mobile phone. Say for instance if you won the device directly from Samsung. The imei number shows that it was not originally sold by tmo and therefore is not covered by T-Mobile warranty. It would have to be theought the manufacturer. Hope that helps.
Sent from my GT-P1000 using XDA App
I dropped my phone and destroyed the screen, still worked but the screen was shattered and cracked real bad. First phone I ever broke from my own negligence.
I called and requested a new phone and was sent a refurb. After making it clear I was not accepting a refurb and wanted a new one it was sent to me.
I am glad I did since I am now seeing threads on problems with the refurbs. I have had nothing but trouble with them so far; between a droid 2 global and an env touch I received close to two dozen bad phones that were refurbished.
Is there another insurance company that is more willing to take care of their customers? An insurance company that cares about its customers; I know. But I am looking for other options or companies.
I always keep the insurance/extended warranty on all of my phones but all that is ever sent is a phone what was broken and sent back already. I think its a rip off to have a deductible and monthly payment unless there is a new phone to replace the phone I purchased new.
Any input or thoughts? Suggestions on other insurance plans?
Honestly, there is nothing wrong with refurbs. I had a hardware revision .10 Gnex originally, and I messed it up and wouldn't boot. I got Verizon to send me a new one at no cost to me and it's hardware revision .09 but it is identical to my original phone. No need to stigmatize refurbished phones... Half of the refurbs have never even been touched by another owner.
If you get into a car accident you pay the deductible and get your car repaired. Not a brand new car. So, you dropped your USED phone and you think you should get a brand new one from the insurance company? pfft.... If that were the case every asshole would be dropping their phones at the 8 month mark to scam a brand new one. I'm rooting for the insurance company on this one.
good day.
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
john631 said:
I dropped my phone and destroyed the screen, still worked but the screen was shattered and cracked real bad. First phone I ever broke from my own negligence.
I called and requested a new phone and was sent a refurb. After making it clear I was not accepting a refurb and wanted a new one it was sent to me.
I am glad I did since I am now seeing threads on problems with the refurbs. I have had nothing but trouble with them so far; between a droid 2 global and an env touch I received close to two dozen bad phones that were refurbished.
Is there another insurance company that is more willing to take care of their customers? An insurance company that cares about its customers; I know. But I am looking for other options or companies.
I always keep the insurance/extended warranty on all of my phones but all that is ever sent is a phone what was broken and sent back already. I think its a rip off to have a deductible and monthly payment unless there is a new phone to replace the phone I purchased new.
Any input or thoughts? Suggestions on other insurance plans?
Click to expand...
Click to collapse
Square trade us a great alternative as long as you don't lose the phone.
Sent from my Galaxy Nexus using Tapatalk 2
justin94 said:
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I paid the 100.00 deductible. I know verizon does not cover user error but that's why there is the insurance and why I was not going to accept a refurbished phone.
chopper the dog said:
If you get into a car accident you pay the deductible and get your car repaired. Not a brand new car. So, you dropped your USED phone and you think you should get a brand new one from the insurance company? pfft.... If that were the case every asshole would be dropping their phones at the 8 month mark to scam a brand new one. I'm rooting for the insurance company on this one.
good day.
Click to expand...
Click to collapse
Maybe they looked at my account and realized I am not that asshole and that I am in fact the guy that has had insurance on my phones since my Blackberry 8703e and have yet to file a claim.
justin94 said:
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Insurance such as Asurion is typically a refurb replacement and is not obligated to send a new phone as a replacement. For that matter, it doesn't even necessarily have to be the same model or manufacturer that they replace it with.
Sent from my Galaxy Nexus using Tapatalk 2
The first time, ask for a new phone, not a refurb.
You're complaining they don't take good care of you when they sent you two phones when they were only obligated to send you one?
Why didn't u just do a screen replacement. =p
I'd do whatever it takes to keep the original.
joshnichols189 said:
The first time, ask for a new phone, not a refurb.
Click to expand...
Click to collapse
Second paragraph first sentence. Haters gonna hate.
Was curious about different options on insurance (not me) and peoples experiences with refub gnexes. I do not know who does the refurb but I personally went through plenty of them with laundry lists of issues.
Maybe samsung does a good job with QC while motorola does not. Broken camera on a the first refurb Droid 2 Global is a perfect example.
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
Worth a shot. Just don't tell them you bought it second hand. They'll check the serial/Imei for warranty time left.
Sent from my SGH-T999 using Tapatalk 2
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
If they do ask I'm sure you could say that its your friends and he gave it to you.
Sent from my Galaxy Nexus using xda premium
just in case, did you try a different set of headphones?
JaY iZz BaKk said:
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
Click to expand...
Click to collapse
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2
stinkeye22 said:
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
darocsfinest1 said:
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
Click to expand...
Click to collapse
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2
stinkeye22 said:
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
OKAY Mr.CS, if you take a look at device support in Quickview you will see that it shows the devices warranty status plus how long it's been in use. If the customer had PHP it acts as an extended warranty to the device even if he was not the first person to use it.
Original Poster, contact me through PM I will help you get a replacement.
Action1 said:
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
Click to expand...
Click to collapse
So... What was the outcome?
Sent from my SGH-I747 using Tapatalk 2
Wouldn't the insurance be linked to the original account holder? Once it registers with the new sim I'm pretty sure they'd void it.
i.e. if I sell my car and the new owner crashes it, my insurance isn't going to foot the bill.
The warranty carries over to the new device. I've had had a similar issue. Sold my old phone bought a new one out of tmobile. My account registered the new mobile and I had to do an insurance claim one time I lost my phone and I got the phone I bought out of tmobile back for a deductible.
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2
stinkeye22 said:
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
oh no worries, you will get your response.
I'm helping him right now and we will post the result.
AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I used to work at a DSC several months ago and I can confirm this program, however, its only tested in a few pilot locations at least at that time since I left. As far as the existing warranty if you opt into this program, more than likely it will still apply or 90 days, whichever is longer. However, that might be unclear as it is kind of a gray area being the reason why its only tested in pilot locations so I'd make sure to ask. Keep in mind that whatever warranty issues you have when you participate in this program, those warranty policies only apply through ATT and not through Samsung themselves.
So before anyone tries to take advantage of this program, make sure to call your nearest DSC first to see if they're participating in this program and if they have your Note 2 in stock. Don't waste your time in going if they're out of stock and the only way is to periodically call them to check. Normally, they'd perform an exchange by mail if that ever happens, but for this program, it has not been implemented.
Also remember, this program was initiated through ATT's contractor who manage these DSC locations so more than likely, the customer reps through the phone and at the corporate/authorized retailers have little to no information about this program so dont go asking them for info, especially about a warranty dispute.
Sent from my SGH-I317
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Can you give the DSC CONTACT INFO I don't mind driving 30 to 40 min for this besides Thats about normal commute to any where in southern California lol
Sent from my SAMSUNG-SGH-I317 using xda premium
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
kkl0wn said:
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app
Click to expand...
Click to collapse
But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
sashby said:
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
Just an update all DSC in southern cali have the out or service warranty program, I just went to day and switched out my note 2 for a newly referb looks great and only for $150.00 plus tax
Sent from my SAMSUNG-SGH-I317 using xda premium
I suppose the major difference here, is your getting a refurb unit, as opposed to a new replacement unit when using insurance...
Not a huge deal I guess...
Lets hope ATT does the right thing, and quits treating smart phones and their deductibles like a house mortgage....(expensive).....as the deductible is likely more than the unit costs them to begin with...
thank you for the information OP.......g
sashby said:
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.
Click to expand...
Click to collapse
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app
Just wanted to show everyone that this is legit.
Thanks OP.
Worked great!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium
chris82o said:
I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Never had to pay tax on full device when I upgrade.... I always pay tax on the amount of what I'm paying for
glad to hear...
Glad to hear others have had such good luck. Also pleased that it's more widely available.
refurb from most warranties anyway now...
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Bajanman said:
But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
Click to expand...
Click to collapse
sorry didn't see sooner - they don't care if rooted
Bsmith0731 said:
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
When I was getting my replacement I talked with them a lot about how the program works. They told me in clear terms that they don't care if the phone is rooted, if a dinosaur stepped on it, or anything else. They did say you might wish to flash to factory standard so you don't leave any personal info on it, but that's all.
sashby said:
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Click to expand...
Click to collapse
So youre the reason for high insurance rates anf deductibles
Sent from my GT-N7105 using Tapatalk 4 Beta
no - don't buy insurance
rquinn19 said:
So youre the reason for high insurance rates anf deductibles
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Click to expand...
Click to collapse
Nope. I don't buy insurance, because I don't think I should be paying extra for something to work as it's designed to, and product quality should be expected. When I see a company shorten its warranty then offer "insurance" I buy from someone else. It's like paying 'protection money.'
I'm afraid we'll have to blame poor product quality for that one.
I made a warranty exchange, asking to try and get the new LTE variant and the guy said he'd try to send me one via warranty exchange. Opened the box and this is what came in it. Looking on the back, without the battery says regular t999, is this accurate way of telling? Or do I have to power it on?
Sent from my SGH-T999 using xda premium
Mine shows SGH-T999L under the battery, so you did NOT get an LTE version. I don't think that you would, they haven't be out long enough to have refurbs yet.
Yes what it says under the battery is what you got. They're not gonna replace your T999 with a T999L unless they are totally out.
And even if they were willing to do so, it'd probably only be done for people who are already in markets with LTE. Did you ever verify for sure your area has LTE?
Is that a refurbished or a new one though? Didn't someone say that the refurbs don't come with a battery?
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---------- Post added at 11:39 PM ---------- Previous post was at 11:38 PM ----------
Looking at it more, you got the documentation, cables, SIM card.....If that's a nib device I'd say you still got really lucky!
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That's the refurb I got. Back case, cables, battery, headphones, etc. Noticed the power button stuck a little, couldn't tell anything else was wing with it.
And yes, I am in an LTE area. Got another device on the way. Just gonna keep trying till I get it. Check my other thread for the details, this whole process has been going quite well surprisingly
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I remember the other thread, but it'd help others if you post a link. (Probably should've.just continued posting there instead of a opening new thread)
I think.that's where someone said the refurbished devices don't come with a battery and other parts. I was just curious.
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Model number would have the L playa!
Naturesretard said:
I made a warranty exchange, asking to try and get the new LTE variant and the guy said he'd try to send me one via warranty exchange. Opened the box and this is what came in it. Looking on the back, without the battery says regular t999, is this accurate way of telling? Or do I have to power it on?
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Click to expand...
Click to collapse
Question, how you guys do warranty exchange? From below after 14 days (CA 30 days).
they will charge handling for the phone under manufacturer warranty
If you recently purchased a new T-Mobile phone
You have 14 calendar days for discounted purchases with an annual plan at retail stores (30 in CA), 20 calendar days for online purchases via t-mobile.com, and 30 calendar days for full price purchases from the date of purchase, to return purchased equipment to the point of purchase.
Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price. This return policy applies to the purchase of new equipment from T-Mobile or its authorized dealers. Proof of purchase is required.
We may charge a restocking fee. A different return period may apply to accessory purchases. Prepaid cards, software, or games are not refundable.
If your phone is defective and still under the manufacturer warranty
If your phone is defective and still under manufacturer warranty, you can return it directly to the manufacturer. T-Mobile can assist you by providing you with a replacement phone and submitting your phone to the manufacturer for you. This is a service that T-Mobile provides as a supplement to the manufacturer warranty that may come with your phone.
T-Mobile charges a processing fee for this service. If you would like T-Mobile to provide you with a replacement phone and to send your defective phone to the manufacturer for you, contact Customer Care to order a replacement. Please note that when you call, Customer Care will first attempt to troubleshoot your phone issues. For this reason, please make your initial call to Customer Care from a different phone or you may limit the ability to troubleshoot.
isiah said:
Question, how you guys do warranty exchange? From below after 14 days (CA 30 days).
they will charge handling for the phone under manufacturer warranty
If you recently purchased a new T-Mobile phone
You have 14 calendar days for discounted purchases with an annual plan at retail stores (30 in CA), 20 calendar days for online purchases via t-mobile.com, and 30 calendar days for full price purchases from the date of purchase, to return purchased equipment to the point of purchase.
Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price. This return policy applies to the purchase of new equipment from T-Mobile or its authorized dealers. Proof of purchase is required.
We may charge a restocking fee. A different return period may apply to accessory purchases. Prepaid cards, software, or games are not refundable.
If your phone is defective and still under the manufacturer warranty
If your phone is defective and still under manufacturer warranty, you can return it directly to the manufacturer. T-Mobile can assist you by providing you with a replacement phone and submitting your phone to the manufacturer for you. This is a service that T-Mobile provides as a supplement to the manufacturer warranty that may come with your phone.
T-Mobile charges a processing fee for this service. If you would like T-Mobile to provide you with a replacement phone and to send your defective phone to the manufacturer for you, contact Customer Care to order a replacement. Please note that when you call, Customer Care will first attempt to troubleshoot your phone issues. For this reason, please make your initial call to Customer Care from a different phone or you may limit the ability to troubleshoot.
Click to expand...
Click to collapse
Old thread lol
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