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I've heard some folks talk about Samsung warranty service. What are the stipulations of doing it through them vs a Sprint corporate store? Also, do you get a new phone through Samsung, or do they send you a refurb?
I am in a process of doing the same thing but I called sprint and they said it's still under warranty from Samsung so they will check it out. This guy did it check
http://forum.xda-developers.com/showthread.php?p=24986685
Sent from my PC36100 using Tapatalk 2 Beta-6
When I got my E4GT replaced they gave me refurb
Sent from my SPH-D710 using XDA
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
what was wrong with your phone?
Ask for a white one, most likely it will be brand new
Sent from my SPH-D710 using XDA
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
You will more than likely get a refurbished unit.
brennam7 said:
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
Click to expand...
Click to collapse
Thats company policy (moron).
digweed4me said:
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
Click to expand...
Click to collapse
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
TonyTurboII said:
You will more than likely get a refurbished unit.
Thats company policy (moron).
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
Click to expand...
Click to collapse
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
zuluturtle said:
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
Click to expand...
Click to collapse
The worst part of asurion is they have no QC on what type of refurbs they send out, most of the time you get some kind of crap phone with more problems and aesthetic damage than the one you're having replaced. This is one reason why I don't have asurion or TEP. The other being that all my electronics are covered under my homeowners policy and any portable electronics (cell phones, laptops, PSP, gameboy, mp3 players etc) are covered in and out of the house from loss, theft or damage. I pay nothing extra on my premium and my deductible is $50 per device. If anything happens to my device (no matter what or what kind of device) instead of paying asurion or sprint my money up front, I file a claim with my insurance company, and 3 days later I get a check for the full MSRP of the device less $50. So if my phone is $600 off contract I would get a check for $550 which I can do whatever I want with. I could add my $50 to it and buy a brand new phone or I could cash the check buy a used device and pocket the difference. What makes it even nicer is my insurance payment are direct deposited to my bank account so i don't have to wait for a check to clear, and I get my funds in 12-72 hours depending on the time/day I filed my claim.
Sent from my SPH-D710 using xda premium
-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom.
Click to expand...
Click to collapse
Service is refused if the device is not running the correct software, short of a failed charging port.
TonyTurboII said:
Service is refused if the device is not running the correct software, short of a failed charging port.
Click to expand...
Click to collapse
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
stonesaber said:
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
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Click to collapse
I mean I don't care personally and I still work on them myself, but the word from above says otherwise. Seems to vary day by day though.
I know this is probably a long shot, but from what I've read Asurion doesn't follow the phone, it follows the SIM. I spoke with a lady from Asurion, but she was no help at all, so I spoke with someone at T-Mobile and he wasn't any help either. They both basically stated that they weren't sure and would need to get back to me about it. That was almost a week ago and I still haven't heard back from either company, great customer service, isn't it?
If the insurance won't cover the phone I don't want to be paying the $7.99/mo for it and not be able to use it if the time comes.
PS: I do assume the answer is no, but it's worth asking I suppose.
Try starting a claim online and see how far it goes. Or call and ask someone at asurion.
Sent from my Galaxy Nexus using xda premium
digital4282 said:
I know this is probably a long shot, but from what I've read Asurion doesn't follow the phone, it follows the SIM. I spoke with a lady from Asurion, but she was no help at all, so I spoke with someone at T-Mobile and he wasn't any help either. They both basically stated that they weren't sure and would need to get back to me about it. That was almost a week ago and I still haven't heard back from either company, great customer service, isn't it?
If the insurance won't cover the phone I don't want to be paying the $7.99/mo for it and not be able to use it if the time comes.
PS: I do assume the answer is no, but it's worth asking I suppose.
Click to expand...
Click to collapse
the answer is no..i have checked, double checked, tripled checked...
i originally asked a tmo chat rep..he said yes, i didnt believe him so i wanted to double check...i asked another rep and he said no...then i called asurion directly and they said no
asurion is the company that handles most of the major US carriers...being that the galaxy nexus (GSM) is not supported by any of our carriers its easy to see that the answer would be no
ensquared will though...only like $60/year and a $75 deductible
ensquared.com
they cover water damage, loss, theft, drops, pretty much everything
i just sold my SG2 today..gonna call tmobile to cancel my phone insurance now that im using the galaxy nexus
according to their pamphlets they only cover phones sold by tmobile. I have found securranty to be a cheaper but reliable provider of smart phone insurance.
I dropped my phone and destroyed the screen, still worked but the screen was shattered and cracked real bad. First phone I ever broke from my own negligence.
I called and requested a new phone and was sent a refurb. After making it clear I was not accepting a refurb and wanted a new one it was sent to me.
I am glad I did since I am now seeing threads on problems with the refurbs. I have had nothing but trouble with them so far; between a droid 2 global and an env touch I received close to two dozen bad phones that were refurbished.
Is there another insurance company that is more willing to take care of their customers? An insurance company that cares about its customers; I know. But I am looking for other options or companies.
I always keep the insurance/extended warranty on all of my phones but all that is ever sent is a phone what was broken and sent back already. I think its a rip off to have a deductible and monthly payment unless there is a new phone to replace the phone I purchased new.
Any input or thoughts? Suggestions on other insurance plans?
Honestly, there is nothing wrong with refurbs. I had a hardware revision .10 Gnex originally, and I messed it up and wouldn't boot. I got Verizon to send me a new one at no cost to me and it's hardware revision .09 but it is identical to my original phone. No need to stigmatize refurbished phones... Half of the refurbs have never even been touched by another owner.
If you get into a car accident you pay the deductible and get your car repaired. Not a brand new car. So, you dropped your USED phone and you think you should get a brand new one from the insurance company? pfft.... If that were the case every asshole would be dropping their phones at the 8 month mark to scam a brand new one. I'm rooting for the insurance company on this one.
good day.
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
john631 said:
I dropped my phone and destroyed the screen, still worked but the screen was shattered and cracked real bad. First phone I ever broke from my own negligence.
I called and requested a new phone and was sent a refurb. After making it clear I was not accepting a refurb and wanted a new one it was sent to me.
I am glad I did since I am now seeing threads on problems with the refurbs. I have had nothing but trouble with them so far; between a droid 2 global and an env touch I received close to two dozen bad phones that were refurbished.
Is there another insurance company that is more willing to take care of their customers? An insurance company that cares about its customers; I know. But I am looking for other options or companies.
I always keep the insurance/extended warranty on all of my phones but all that is ever sent is a phone what was broken and sent back already. I think its a rip off to have a deductible and monthly payment unless there is a new phone to replace the phone I purchased new.
Any input or thoughts? Suggestions on other insurance plans?
Click to expand...
Click to collapse
Square trade us a great alternative as long as you don't lose the phone.
Sent from my Galaxy Nexus using Tapatalk 2
justin94 said:
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I paid the 100.00 deductible. I know verizon does not cover user error but that's why there is the insurance and why I was not going to accept a refurbished phone.
chopper the dog said:
If you get into a car accident you pay the deductible and get your car repaired. Not a brand new car. So, you dropped your USED phone and you think you should get a brand new one from the insurance company? pfft.... If that were the case every asshole would be dropping their phones at the 8 month mark to scam a brand new one. I'm rooting for the insurance company on this one.
good day.
Click to expand...
Click to collapse
Maybe they looked at my account and realized I am not that asshole and that I am in fact the guy that has had insurance on my phones since my Blackberry 8703e and have yet to file a claim.
justin94 said:
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Insurance such as Asurion is typically a refurb replacement and is not obligated to send a new phone as a replacement. For that matter, it doesn't even necessarily have to be the same model or manufacturer that they replace it with.
Sent from my Galaxy Nexus using Tapatalk 2
The first time, ask for a new phone, not a refurb.
You're complaining they don't take good care of you when they sent you two phones when they were only obligated to send you one?
Why didn't u just do a screen replacement. =p
I'd do whatever it takes to keep the original.
joshnichols189 said:
The first time, ask for a new phone, not a refurb.
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Click to collapse
Second paragraph first sentence. Haters gonna hate.
Was curious about different options on insurance (not me) and peoples experiences with refub gnexes. I do not know who does the refurb but I personally went through plenty of them with laundry lists of issues.
Maybe samsung does a good job with QC while motorola does not. Broken camera on a the first refurb Droid 2 Global is a perfect example.
So yeah, I have learned today to always be wary of where things come from, especially on Craigslist.
The story of how I got my Note 2. Normally I buy my phones full price and I found an incredible deal on a white iPhone 5 16GB for a mere $500 at launch date. Fast forward to a few months a so, I found someone selling a brand new wrapped T-mobile Note II. Offered the guy a direct trade, he agrees. Fast forward again to Dec. 26,
BAM!
Found out my phone has been blacklisted. Asked T-mobile about it, they says the owner defaulted on their bill so it was claimed lost or stolen.
Yeah, It was depressing. I though only CDMA carriers enforced the whole IMEI blacklisting thing, but I guess now GSM carriers in the US started blacklisting as well back in November. I never suspected the phone to be stolen or anything, and I was under the assumption that being a GSM phone I'd be ok. Guess not...
Moral of story: When buying phones even if its GSM, make sure its legit and you wont get screwed over somehow. Maybe ask for a receipt so you can track him down and beat his... I mean, have records to be safe and do business near a carrier store.
And now I come to the XDA gods, being that its been 18 hours without my beloved Note II, is it worth me dishing out money to buy full price (again, sorta) and buy another one at the T-Mo store? Or maybe look into newer and better options, if any? I'm leaning towards getting another one but yeah, I need the approval of the internet. :good:
FWIW I sold the Note on Craigslist for 300 ducks, clearly stating that it was blacklisted. Hate being scammed and I wont stoop down to that level.
Yeah, best thing is to call the carrier before purchase, or better yet have them meet you at a tmo store. Sorry ya lost out dude.
KillaHurtz said:
Yeah, best thing is to call the carrier before purchase, or better yet have them meet you at a tmo store. Sorry ya lost out dude.
Click to expand...
Click to collapse
Doesnt matter, sure the phone might be good that date but the original owner can stop paying their bill then default on it later, days/weeks/months whenever...
The best thing you can do is get a signed bill of sale with the IMEI number written on there, most craiglist sellers wont do it. actually here... just listen to my story.
So I sold my asus padfone last thursday 12/20/12. And immediately after that I started surfing craigslist for a new note 2 for tmobile, they were running from 550-570 brand new. I contacted MANY MANY people. Maybe 20 or so, everyone first asking if the phone was brand new then telling them I have cash in hand ready and ready to pay if they will sign a simple bill of sale with the IMEI of the phone written on there. Every single one of those 20 declined to sign anything. Now after using a phone I found in my closet (nokia 6800 from 2005) I was getting ancy because I felt like my life was crumbling around me since I didnt have internet on my phone. I went into a small korean owned tmobile store and asked if I could buy a note 2 straight out and how much it would be. They said 700 + tax and I asked if they had any used ones or if they could give me a better price cash. It just so happens that the owner bought a note 2 to test it out like he does all the phones and would sell one for 650 cash with a actual printed bill of sale. So thats how I got mine... got an extra battery, 32 gb samsung micro sd, case and screen protector thrown in for free. So it really wasnt a bad deal...
Damn dude. I would have called the cops & gotten your original phone back.
It's not that they defaulted on the their bill, it's if they defaulted on their eip (financing over 12 or 20 months.) still a bummer!
Sent from my SGH-T889 using Tapatalk 2
I also bought GS3 from craigslist that got blacklisted a week later. Luckily I tracked down the guy who sold it to me and got my money back.
If you could live without a sd slot and removable memory you might want to give Oppo Find 5 a try. If I didn't bought the Note 2 I would have probably gone with that phone.
Sent from my SGH-T889 using Tapatalk 2
That's the risk you take when buying off craiglist or even ebay.
I've had good experience so far on craiglist but my expense never exceeded $300
I would for sure track the guy down with the phone number or email. Also I would file charges with the police. I would go after him with every means possible including small claims court. Sometimes it's not just about the money, but the principle of the matter. Make sure he NEVER does it to anyone else!
Sent from my SGH-T889 using xda premium
I would try to take this up with Tmobile. If the phone was blacklisted then they know the address of the person that got it blacklisted. If it was stolen it would have been blacklisted when you originally got the phone. Not sure how you would legally go after TMobile but without a doubt if you had TMobile service with the phone and then they blacklisted it they are full of ****. Also you said the phone was "brand new wrapped" did it have the original sticker on the screen? too many times people allow big companies to rip them off thinking they have no recourse. sprint tried that **** with me and with a quick call from my lawyer my contract was ended and i didn't have to pay an etf. BTW i always get the plate number of teh person I buy a phone from. and recently started to take a photo of their DL.
Its a shame that you cant trust anybody these days. Ruins it for the few of us honest people left.
Sent from my SGH-T889 using xda app-developers app
bad4life07 said:
So yeah, I have learned today to always be wary of where things come from, especially on Craigslist.
The story of how I got my Note 2. Normally I buy my phones full price and I found an incredible deal on a white iPhone 5 16GB for a mere $500 at launch date. Fast forward to a few months a so, I found someone selling a brand new wrapped T-mobile Note II. Offered the guy a direct trade, he agrees. Fast forward again to Dec. 26,
BAM!
Found out my phone has been blacklisted. Asked T-mobile about it, they says the owner defaulted on their bill so it was claimed lost or stolen.
Yeah, It was depressing. I though only CDMA carriers enforced the whole IMEI blacklisting thing, but I guess now GSM carriers in the US started blacklisting as well back in November. I never suspected the phone to be stolen or anything, and I was under the assumption that being a GSM phone I'd be ok. Guess not...
Moral of story: When buying phones even if its GSM, make sure its legit and you wont get screwed over somehow. Maybe ask for a receipt so you can track him down and beat his... I mean, have records to be safe and do business near a carrier store.
And now I come to the XDA gods, being that its been 18 hours without my beloved Note II, is it worth me dishing out money to buy full price (again, sorta) and buy another one at the T-Mo store? Or maybe look into newer and better options, if any? I'm leaning towards getting another one but yeah, I need the approval of the internet. :good:
FWIW I sold the Note on Craigslist for 300 ducks, clearly stating that it was blacklisted. Hate being scammed and I wont stoop down to that level.
Click to expand...
Click to collapse
Man, you sold it WAYYY too cheap. If you would've put it on ebay you would've gotten at least 450 AFTER final value fees and shipping cost.
Hmm, now I'm worried. I did a trade from a guy who got it from a guy. Its unlocked. Been working fine for a month and a half...now I'm afraid it will eventually be reported as stolen or some other financial default due to it's shady past.
Great.
Sorry to hear that :/ Would it work on simple mobile if it's black listed on T-mobile? You could also try to unlock it and sell it to someone who uses AT&T...
bad4life07 said:
So yeah, I have learned today to always be wary of where things come from, especially on Craigslist.
The story of how I got my Note 2. Normally I buy my phones full price and I found an incredible deal on a white iPhone 5 16GB for a mere $500 at launch date. Fast forward to a few months a so, I found someone selling a brand new wrapped T-mobile Note II. Offered the guy a direct trade, he agrees. Fast forward again to Dec. 26,
BAM!
Found out my phone has been blacklisted. Asked T-mobile about it, they says the owner defaulted on their bill so it was claimed lost or stolen.
Yeah, It was depressing. I though only CDMA carriers enforced the whole IMEI blacklisting thing, but I guess now GSM carriers in the US started blacklisting as well back in November. I never suspected the phone to be stolen or anything, and I was under the assumption that being a GSM phone I'd be ok. Guess not...
Moral of story: When buying phones even if its GSM, make sure its legit and you wont get screwed over somehow. Maybe ask for a receipt so you can track him down and beat his... I mean, have records to be safe and do business near a carrier store.
And now I come to the XDA gods, being that its been 18 hours without my beloved Note II, is it worth me dishing out money to buy full price (again, sorta) and buy another one at the T-Mo store? Or maybe look into newer and better options, if any? I'm leaning towards getting another one but yeah, I need the approval of the internet. :good:
FWIW I sold the Note on Craigslist for 300 ducks, clearly stating that it was blacklisted. Hate being scammed and I wont stoop down to that level.
Click to expand...
Click to collapse
What I would of done is contacted t mobile and told em you want to run the imei number before u bought it. And if they blacklist it still contact the better business Bureau and tell em your story and u will see how fast they change their tone. When someone breaks contract t mobile needs to go after them for all of it.they cant black list it if they gonna collect the retail price for it.
Sent from my SGH-T889 using xda app-developers app
tbukkos said:
Sorry to hear that :/ Would it work on simple mobile if it's black listed on T-mobile? You could also try to unlock it and sell it to someone who uses AT&T...
Click to expand...
Click to collapse
I believe tmo and att are gonna start cross checking their imei database. So if its blacklisted with either company, lets att, tmo's system will be able to see that its blacklisted for att or vice versa. Now im not sure when thatll take effect but I read it on one of the more popular tech blogs I.e engadget, verge..
When I deal with CL now, I request the person meet me at the store just like I did with sprint phones. No other way to do it. Then at that time maybe you can get the rep to document the his/her acciunt stating they sold the phone to you. Idk something...
Sent from my SGH-T889 using xda app-developers app
Man, now you're scaring me. I've always been super honest on all my Craigslist and eBay posts and done my best to offer tip top service even if I only meet them once. So far I've only been annoyed once by a buyer who negliged on wanting to buy some video cards and wasted my time, but other than that I've been pretty successful in selling things.
To all that are worried about buying phones off of Craigslist:
They only blacklist the phones that are purchased under the EIP. You can call T-mobile with the IMEI to verify that the phone was not purchased under EIP before you buy it. If the phone was purchased subsidized with a classic plan, they can't blacklist the phone for an unpaid bill, because you own the phone. If it was purchased under EIP, you would have to go with the seller to a T-mobile store to pay off the balance to guarantee it won't be blacklisted.
That's nothing I got a warranty replacement device from mdpa insurance which I got when I bought it through wire fly. Worked fine for about a month then It suddenly dropped from tmobile network went to store got three new simcards etc etc. Called customer support then they told me it was blacklisted from it being associated with somebody else's account and the didnt pay there bill so I got screwed. But wait I got if from my insurance company ? So I called them and they sent me out a new one after stating my case. Any ways I got screwed with one through my insurance company so really your not safe a times unless I you buy new straight from a source I.e. bestbuy, tmobile, walmart get me. Cool then buy buy.
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Mod Edit:
Selling, trading and exchanging devices or any item will no longer be permitted in any forum or via Private Messages.
http://forum.xda-developers.com/announcement.php?a=81
lowandbehold said:
To all that are worried about buying phones off of Craigslist:
They only blacklist the phones that are purchased under the EIP. You can call T-mobile with the IMEI to verify that the phone was not purchased under EIP before you buy it. If the phone was purchased subsidized with a classic plan, they can't blacklist the phone for an unpaid bill, because you own the phone. If it was purchased under EIP, you would have to go with the seller to a T-mobile store to pay off the balance to guarantee it won't be blacklisted.
Click to expand...
Click to collapse
You can have a phone blocked for many reasons. Not just lack of EIP payoff. It can be black listed even if the person got the 2 yr contract discount. And more importantly, people can sell a phone that works just fine the day of sale(passing all IMEI checks) then have it blacklisted days later. Buying on CL is a gamble. Also, there is no legal action you can take if someone sells you a phone and then does not pay the EIP. You bought a used phone. It's not stolen because you don't return the phone if you end your service. They just bill you for it. That's the cost of doing business.
Also, ATT and Tmobile are already using the cross check system on our phones. You would have to unlock it and use it on verizon or some network not att tmobile related.
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
Worth a shot. Just don't tell them you bought it second hand. They'll check the serial/Imei for warranty time left.
Sent from my SGH-T999 using Tapatalk 2
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
If they do ask I'm sure you could say that its your friends and he gave it to you.
Sent from my Galaxy Nexus using xda premium
just in case, did you try a different set of headphones?
JaY iZz BaKk said:
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
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And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
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stinkeye22 said:
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
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thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
darocsfinest1 said:
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
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Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
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stinkeye22 said:
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
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OKAY Mr.CS, if you take a look at device support in Quickview you will see that it shows the devices warranty status plus how long it's been in use. If the customer had PHP it acts as an extended warranty to the device even if he was not the first person to use it.
Original Poster, contact me through PM I will help you get a replacement.
Action1 said:
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
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So... What was the outcome?
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Wouldn't the insurance be linked to the original account holder? Once it registers with the new sim I'm pretty sure they'd void it.
i.e. if I sell my car and the new owner crashes it, my insurance isn't going to foot the bill.
The warranty carries over to the new device. I've had had a similar issue. Sold my old phone bought a new one out of tmobile. My account registered the new mobile and I had to do an insurance claim one time I lost my phone and I got the phone I bought out of tmobile back for a deductible.
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
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stinkeye22 said:
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
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oh no worries, you will get your response.
I'm helping him right now and we will post the result.