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If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA
Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.
I filed a claim through Asurion and they sent me a brand new phone next day.
Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.
ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.
Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.
They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT
I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.
I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.
I
was issued a Refurb in great condition
I got a new one through the service center after waiting 3 days for it to come in.
Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.
I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.
Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Click to collapse
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
bbolton_98 said:
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
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Click to collapse
Square Trade is amazing, been using them since my Nexus One
I would recommend contacting your homeowner insurance company and get a separate rider to cover your phone. I have a policy that covers my phone, my dslr and my bicycles. This policy is very cheep and does not effect my homeowners insurance if I make a claim. Well worth looking at. I think my $2000 policy only costs me $50 a year with a $100 deductible.
Dan
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
CanesDrew said:
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
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What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
mynameisfyl said:
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
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Well they emailed me and told me the phone I'm getting will have a new home charger, battery and micro SD. So I can only assume it's going to be a new phone. Never heard of CLNR devices coming with all that.
The weirdest thing happened to my Bolt. I've dropped this s.o.b probably 3-4 times. The corners were all scratched and one corner even cracked a little but it never affected the phone's usability.
The other night, I had my phone plugged into my computer in my room. I thought the cord was longer than it was and when I pulled it, it pulled back and fell. The corner of the screen hit my belt's buckle on the floor and cracked. That little bit broke the gorilla glass. The floor was carpeted too!! lol
Anyway, I paid the deductible this morning at 7am and I'm going to have the phone tomorrow afternoon. I'll report back then. I'm hoping they don't require me to send my old phone back so I can toy with it. It still works fine just a cracked screen.
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
CanesDrew said:
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
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I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
mynameisfyl said:
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
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Yeah I got the refurbished unit tonight. It's a great replacement. Came with a new 32GB SD card, wall charger, battery and battery cover.
They even sent me a new LTE sim card. Don't know what I'll do with that.
They have me in their system as a lost phone but my conscience is telling me to send it back because it's the right thing to do. lol
Here's what I got in my package.
Not seen: Phone (took pic on replacement device...duh)
Sent from my ADR6400L using xda premium
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
xXJay_RXx said:
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
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Click to collapse
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
CanesDrew said:
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
Click to expand...
Click to collapse
Damn that was fast thanks
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
cruiseMain said:
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
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Click to collapse
Isn't Asurion the insurance provider that VZW uses?
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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Thanks for clearing that up. I've always used a corporate store or online for my purchases.
newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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Click to collapse
This is true. I used to do bill collections for Tmobile and Sprint/Nextel at the same agency. A lot of times, the authorized retailers would charge their own ETF on top of the Corporate ETF. So if the ETF was say $200. It would be $400. Double whammy.
Not sure if Verizon authorized retailers do that too or not.
Sent from my Synergized Thunderbolt via XDA Premium App
I had no idea they offered insurance on phones through other companies... Thats not a bad deal. I think I may look into that and drop Asurion, even though when I worked for HTC tech support Asurion was in the cubicles behind me.
But I havent had any issues with my Bolt since I rooted and running CM7.1.1
Knock on wood ... I've never got insurance for a phone. Thought about it for my Thunderbolt, but if you just complain to Verizon enough they'll replace it
I have dropped, drenched, or otherwise maimed no less than 5 phones in the amount of time I've been with Verizon. Asurion is always super quick and extremely helpful. I would definitely recommend it.
Sent from my ADR6400L using XDA App
I managed to crack my screen and was going to take it in to see if I could get service on it at Sprint, and was wondering how much trouble I'm going to get for having a custom ROM and 'suspected root' on the device?
I have a doc from 4/4/11 from sprint itself that says they are supposed to service it anyway and 'counsel' me on not rooting - is this still current policy or is there a newer doc to have on-hand if I catch flak for a custom ROM?
You'll have to pay a deductible even if you have TEP. They changed things.... so they can't refuse you service for a rooted phone.
Sent From My Sprint Galaxy Nexus via XDA Premium
New policy says that rooted does not matter anymore.
Sent from my GT-I9300 using Tapatalk 2
MДЯCЦSДИT said:
New policy says that rooted does not matter anymore.
Sent from my GT-I9300 using Tapatalk 2
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A lot of store employees are not aware of this, think they know better, or choose to ignore it.
Sent from my SPH-D700 CM9 ANDROID 4.0.4
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay. Half tempted to take that money and put it towards the Note I've been looking at for a while.
tigerknight said:
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay.
I was just told that my wifes screen was too cracked to repair and I had to file a claim and pay the $100. I asked what it would cost me to pay them direct to replace the screen and I was told they could not do it. Neither he nor I understood that but he said that was policy because the crack was too big. If the crack was smaller they would replace it for me.
Who knows anymore?
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tigerknight said:
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay. Half tempted to take that money and put it towards the Note I've been looking at for a while.
Click to expand...
Click to collapse
Precisely why tep is a waste. 100 plus the monthly fee makes no sense
Sent from my SPH-D700 using xda premium
I've been jonesing for a Note too.
xjayman said:
Half tempted to take that money and put it towards the Note I've been looking at for a while.
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Click to collapse
I just cracked my Epic 4G screen tonite.
I love my phone, but I've been jonesing for a Note too.
I have TEP.
A Samsung Note in my neighborhood is going for $549 plus a two year contract through ATT. Better deal on EBAY, at least if I don't miss 4G too much.
Glad they are no longer prejudiced against rooted phones.
I have CleanGB 1.1.2 MTD, and my USB computer access doesn't work any more, so I signed on to see how I could best brick my poor little Epic 4G so they wouldn't notice it's rooted, since I can't connect to ODIN to return to stock.
I expect that installing a BML rom might do the job, but I'm glad I won't have to figure it out.
tigerknight said:
I managed to crack my screen and was going to take it in to see if I could get service on it at Sprint, and was wondering how much trouble I'm going to get for having a custom ROM and 'suspected root' on the device?
I have a doc from 4/4/11 from sprint itself that says they are supposed to service it anyway and 'counsel' me on not rooting - is this still current policy or is there a newer doc to have on-hand if I catch flak for a custom ROM?
Click to expand...
Click to collapse
Sprint does service and/or rooted handsets but DOES NOT repair root devices with cracked screens where there are 3+ cracks and the length of the crack on any of them exceeds 1". There is value to their $8 or $11 TEP considering if you took advantage of a handset discount less than 20 months ago, you would be purchasing a replacement device at full retail price. I'd rather pay $100, $150 or $200 for the TEP deductible than have to pay up to $600 for full price.
wireless.praying.mantis said:
Sprint does service and/or rooted handsets but DOES NOT repair root devices with cracked screens where there are 3+ cracks and the length of the crack on any of them exceeds 1". There is value to their $8 or $11 TEP considering if you took advantage of a handset discount less than 20 months ago, you would be purchasing a replacement device at full retail price. I'd rather pay $100, $150 or $200 for the TEP deductible than have to pay up to $600 for full price.
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Click to collapse
Or just go on ebay and get another Epic for $99 or cheaper if you wanna game an auction for one with the saved money you DIDN'T spend on TEP all the months the phone was fine
I'm going to drop the insurance after this.
iviyth0s said:
Or just go on ebay and get another Epic for $99 or cheaper if you wanna game an auction for one with the saved money you DIDN'T spend on TEP all the months the phone was fine
Click to expand...
Click to collapse
For $99 I could send my phone away for repair or buy one buy one off EBAY or Cowboom. Sprint will give me a refurbished phone for my $100 deductible. Assuming they have another Epic 4g Galaxy S in stock, the only advantage of dealing with Sprint is convenience of not having to wait for one to come in the mail.
I have a hope they will have one in stock only because it's the biggest corporate store in New York City.
Else they are all mail options for the same price with absolutely no reason to pay $7 monthly to sprint.
If I had a brand new Galaxy Note, however, then it would be worthwhile cos I see those suckers Ebay for a Grand!. It gets like gambling.
webfairy said:
I just cracked my Epic 4G screen tonite.
I love my phone, but I've been jonesing for a Note too.
I have TEP.
A Samsung Note in my neighborhood is going for $549 plus a two year contract through ATT. Better deal on EBAY, at least if I don't miss 4G too much.
Glad they are no longer prejudiced against rooted phones.
I have CleanGB 1.1.2 MTD, and my USB computer access doesn't work any more. MOD EDIT
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Click to collapse
It does not matter whether you are rooted or not when making an insurance claim. You cracked your screen, you will pay $100 for a refurb through Assurion.
There will be NO more talk of frauding Sprint.
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Friendly Neighborhood Moderator
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium
shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
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Click to collapse
Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Click to collapse
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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Click to collapse
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
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Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
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Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
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I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?
BlessedTalent said:
I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?
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That 2nd option is pretty comparable to tep. The only thing tep covers that no one else does is a lost phone. Even then you still have to pay a deductible to replace the phone.
The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.
BlessedTalent said:
The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.
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I'm assuming it's the same as the insurance Best Buy Mobile offers. When your phone needs repair they have to mail it out, but they give you a loaner phone in the mean time. It only takes them 2-3 days to get it back.
I bought my phone at best buy, I have 30 days to switch over to the geek squad protection, they make it sound superior to TEP because of no deductible
Sent from my LG-LS970 using Tapatalk 2
So Best Buy no longer does the Black Tie program or is this just another option?
BlessedTalent said:
So Best Buy no longer does the Black Tie program or is this just another option?
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Black Tie Protection is now Geek Squad Protection... same coverage, different name.
Ok thank you for that!! I have heard some horror stories with the Black Tie insurance like being given a regular feature phone as a loner instead of something atleast comparable and being stuck with that for more than 2 weeks. Not sure I can deal with that!
They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
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asiandrg0n said:
They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
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They gave me a cheap flip phone. I switched to TEP because of in store repairs at all preferred retailers.
Sent from my Nexus 7 using xda premium
I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app
parham.derick said:
I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app
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I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?
ksweeley said:
I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?
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They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in
parham.derick said:
They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in
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So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?
I work at BESTBUY mobile and yes it is well worth it not bcuz I work there but because your phone does get replaced and you're not left without a phone. So to clarify that your phone is not repaired it is replaced. As soon as the employee processes the claim in the system the replacement phone is then cued to be shipped if early enough in the day then it will be shipped off the same day from the warehouse . If not the next day. Of course taking into consideration weekends and holidays(business days). They DONT wait to receive your damaged phone and then determine whether they should replace or not. And as for loaner phone you might not get the same device but if you have a smartphone then you'll get a comparable phone if you have a feature phone can you get a feature phone as a loaner. The point is you're not left without a WORKING phone! A person's bad experience shouldn't ruin everyone else's. Whether it is lack of training or someone dropping the ball at some point 1 unsatisfied customer in comparison to how many satisfied customers?
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ksweeley said:
So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?
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I have done this with my lgog that was cracked and no buttons would work. The replacement lgog costs you nothing. A loaner has a refundable deposit, if you need one. However I did have a problem where the person entered my repair order wrong so instead of two days it took five days. brazilrican may be able to handle it quickly, but I had to talk to a manager to prevent them from trying to send off my phone before they would send back my replacement. Also, only Best buy mobile would do it that way. Every Best Buy full store in Massachusetts required that I give up my phone before they would do anything for me. That was my personal experience. But for 9.99 a month and no fee to replace the phone, I am okay with calling around to find the manager who will help me the way I need.