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Please read title. Thank you kindly.
Cant they track it?
You could sell it, but that's kinda morally objectionable.
Plus it will be flagged as having a bad ESN, so it won't be able to be activated on Sprint.
ShadowDrake said:
You could sell it, but that's kinda morally objectionable.
Plus it will be flagged as having a bad ESN, so it won't be able to be activated on Sprint.
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Yea But cant you still use it??
the point is you can do what you want but sprint is not going to let it be put on a line.The ESN has been blacklisted so if you want to use it as a music player or whatever you want that does not use phone service or data then yes but as a phone No.
I will buy it for forty dollars!
Sent from my PC36100 using XDA App
Once you lose a phone, Sprint places it on a lost/stolen list. If you sell it, the purchaser will not be able to activate it.
Sell on ebay and state has bad esn
I think if you only went through asurion the phone might still work. I had a phone that was lost and I did it through the website and i gave the phone to someone else when i found it and they told me that it activated. So maybe have a friend try and see if it works.
Sent from my HTC Evo 4g using Tapatalk
Ill Buy it for $50 dollars, no questions ask!! I want to start into development roms, and ill be good for me!!!
Why even ask a question like that? Once you accepted the condition to file the claim then the phone belongs to the insurance company. The only sense to this question is that you want to know if you will be in any kind trouble.
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i thought the same thing too when i lost my phone in the movie theatre after it fell out of my pocket. I filed a claim and got the replacment then i was able to find my lost phone shortly after. i checked the ESN and it was still clean. i was surprised but now i have two evos. You can always call them and check if its still a valid esn.
Because I don't want to cause anyone any undo trouble. I would like to get my deductible back so I will say bad esn on eBay for $100 as another forum member sugested. Thank you for all input into this discussion.
Why even ask a question like that? Once you accepted the condition to file the claim then the phone belongs to the insurance company. The only sense to this question is that you want to know if you will be in any kind trouble.
Sent from my PC36100 using XDA App
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You certainly can activate it still.
I lost my TP2 and got a new one thru insurance and then Sprint called me and told me someone turned in my lost tp2.
I reactivated my original the second I got home. I sold the new TP2. I called Sprint and they told me I was supposed to send the lost one to the insurance but it was up to me. They didn't really care.
Moral wrong..yes... doable .. yes.
if you call ausrion and get a replacement phone they send you another one out but by law or sprint policy (not sure which its to early for me to google it a few sprint employees have told me though) they cant contact sprint and flag it as bad ESN your suppose to do that yourself. So you can activate the old one if you like with 0 issues. Been their and have done it. (on accident found the missing phone like a week or 2 later) sold it to a friend and he is still using it.
There are methods to make a phone work on another carrier if it has a bad ESN on Sprint. Cricket and Metro PCS are the carriers that are most commonly used in the US. I actually bought an Evo on Craigslist a while back for a good price. It wasn't listed as lost/stolen, but it was still tied to a suspended Sprint account. I later sold it on eBay for $360 and listed it with a bad ESN and a bad headphone jack. I think the guy I sold it to was planning on using it in Mexico.
Even without activation, an Evo makes a pretty nice MID on Wifi. Just be warned that most Android devices won't connect to an ad-hoc Wifi network, so it's hard to tether it to another phone.
You could sell it for more than $100. Can't you hack it to work with VZW PRL? Maybe that'll sell for more.
Technically you could sell it to someone on metro pcs or cricket.. they dont care about esn's being blacklisted they'll activate it anyway.
nunyabiziz said:
Why even ask a question like that? Once you accepted the condition to file the claim then the phone belongs to the insurance company. The only sense to this question is that you want to know if you will be in any kind trouble.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Oh God the moral police is here. Its a very valid question. I would do the same damn thing this Guy is doing. Just think of it as a way to recover that 10 dollars extra a month we are ALL getting hosed for every month.
Sent on my cursed EVO
The "moral" thing to do is call the insurance company, explain that you found your old phone and you would like to return the phone and get your deductible returned as well.
I would think they would go for it as they make out in the end.
And you can sleep at night knowing they won't catch on to you some day and deactivate your phone. (highly doubt that could ever happen, but I tend to have a really guilty conscience. what's a $100 anyway.....)
So my good friend bought a used evo, the bad thing is that the phone has lost/stolen status, its been verified by a sprint store manager that in fact it is not lost or stolen, its a long story, anybody who works for sprint in the forums can you help. how does he go about removin the status from the phone, so he can activate?
I don't work for Sprint but had to go through this with a Mogul I purchased a few years back... basically what I was told is that the only way to get the flag removed is to have the person that originally reported it lost/stolen call into Customer Care to report it un-lost (or would that be found? )
if u call tech support they can do a chat to try to get it removed it takes about 5-10 min but it doesnt work 100% of the time when i worked in sprint tech i did it some times
yea this is probably a case where the person used there insurance and reported it lost then sold the old phone. happens a lot. try tech support i have gotten them to fix one of my old phones but i have heard many stories of them not being able to as well. Hope it works out/ if nto hopefully he paid paypal or credit card and can report it to try tog et his money back (assuming it doesnt say it was a bad esn when he bought it)
Your good friend needs to talk to the person he bought it from and have them handle it for him. Is there a chance this actually is a lost or stolen phone?
Sent from my PC36100 using Tapatalk
I actually hope there is no way to get the Lost/stolen flag removed, it would only give thieves the opportunity to start stealing phones again and using them, or people committing fraud against the insurance firms, which down the line cost us more $$$$
Sorry but your friend should of been more careful?
sjjones said:
I actually hope there is no way to get the Lost/stolen flag removed, it would only give thieves the opportunity to start stealing phones again and using them, or people committing fraud against the insurance firms, which down the line cost us more $$$$
Sorry but your friend should of been more careful?
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Really? So if you lost your phone, reported it as lost to Sprint, DIDN'T file an insurance replacement claim, and found it the next week, you wouldn't want to be able to get the lost/stolen flag taken off? I call BS!
Besides, I have had many lost/stolen flags taken off of many different phones due to some of the numbskulls working at my company, no problems. Haven't had to do it for an EVO yet though.
There are always legitimate reasons for wanting that taken off, as opposed to just wasting a perfectly good piece of hardware. Thieves will always steal, regardless of whether or not what they steal can be reactivated or not. Your logic is flawed.
Jye75 said:
Really? So if you lost your phone, reported it as lost to Sprint, DIDN'T file an insurance replacement claim, and found it the next week, you wouldn't want to be able to get the lost/stolen flag taken off? I call BS!
Besides, I have had many lost/stolen flags taken off of many different phones due to some of the numbskulls working at my company, no problems. Haven't had to do it for an EVO yet though.
There are always legitimate reasons for wanting that taken off, as opposed to just wasting a perfectly good piece of hardware. Thieves will always steal, regardless of whether or not what they steal can be reactivated or not. Your logic is flawed.
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I'm fairly sure the original owner can remove the Lost/Stolen flag, so it is your logic that is invalid.
The only reason someone would want to remove a Lost/Stolen flag from a phone that was not originally theirs is someone who was the recipient of a stolen phone, or one released through insurance fraud.
sohr said:
I'm fairly sure the original owner can remove the Lost/Stolen flag, so it is your logic that is invalid.
The only reason someone would want to remove a Lost/Stolen flag from a phone that was not originally theirs is someone who was the recipient of a stolen phone, or one released through insurance fraud.
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Click to collapse
No, my logic is sound, and a correct reply to the comment above as it is worded. More specifically regarding the thieves stealing phones portion. And I might add that your "only reason" doesn't cover all bases either. Not everyone who loses a phone, files an insurance claim. In fact, many people do not carry insurance on their phones. In that event, the original owner could find their lost/stolen phone, and turn around and sell or give it to someone else while forgetting to clear the device through the service provider.
I love it when the "know-it-alls" come out and only "know" what they have experienced or can imagine in their own minds. Limited.
Sprint accidentally reported my Evo lost/stolen when I was on the phone with them once. Then they lost the ESN from their system. Then they told me that HTC had to reload the ESN into their system before Sprint could do anything.
Took about 5 days to get my phone back but they did finally do it.
I understand the issue here but that is why I never buy a phone from someone unless I meet them at the store to verify that it is legit and clear to activate.
Jye75 said:
that event, the original owner could find their lost/stolen phone, and turn around and sell or give it to someone else while forgetting to clear the device through the service provider.
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If the original owner "forgets" to clear the device, whose fault is that? It's not Sprints-- and it's something that is easily remedied-- have the original owner call Sprint and have it removed.
Every legitimate reason for removing a stolen/lost flag is covered that way.
I love it when the "know-it-alls" come out and only "know" what they have experienced or can imagine in their own minds. Limited.
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Click to collapse
Pot meet kettle, much?
sohr said:
I'm fairly sure the original owner can remove the Lost/Stolen flag, so it is your logic that is invalid.
The only reason someone would want to remove a Lost/Stolen flag from a phone that was not originally theirs is someone who was the recipient of a stolen phone, or one released through insurance fraud.
Click to expand...
Click to collapse
Same thing I was thinking. You could file a claim, pay the deductible, get a new phone and just be like" nevermind, I found it. Can you remove the lost/stolen tag please?" Now you have a spare phone you could sell to recoup the cost of the deductible, and then some.
I'm going to be more blunt than others and just call this exactly what it looks like. Fraud.
sohr said:
If the original owner "forgets" to clear the device, whose fault is that? It's not Sprints--Never said it was Sprint's fault. And you know, SOME people are ignorant enough to not know that they NEED to clear the ESN of a lost phone. Some may think that replacing it and assigning the number to the new one takes care of any trouble they might have. and it's something that is easily remedied-- True, but the person I was replying to commented that in their opinion, there should be NO way to clear a lost/stolen ESN. Read much?have the original owner call Sprint and have it removed.
Every legitimate reason for removing a stolen/lost flag is covered that way.
Pot meet kettle, much? You'd think, but no. In this case, and every case that I choose to argue, I make it a point to actually KNOW what I'm talking about, which is more than I can say for you. Now, sit down and color.
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My point's made, end of interaction with you.
SO the guy he bought it from told him to stop calling him or he will press harrassment charges against him. there's gotta be away to get this solved through customer service may be an upper level management can help. the seller says he called sprint and they reported that phone is not on the lost or stolen. please guys solutions not bickering between each other this is ridiculus
the seller has canceled his account recently i dont know what the means as far the phone goes. sprint c.s. said they don't understand why it has this status on it.
Hmmm, if the seller cancelled recently, and sold his EVO, then it might be that he owes Sprint, and they will not release the ESN until it's paid up. Think about it, a lot of people jumped at the Evo with a 2 year contract, discounted price. Maybe the seller could not afford the service and decided not to pay. I've heard of a couple of situations like this.
if thats the case what options are there? what can sprint do for my friend to get this phone activated. this sucks for my friend. maybe the seller is afraid he'll have to pay if he calls sprint. idk. weird situation?
That's what would need to happen, he'd have to pay his debt first. How much did your friend buy it for?
DR.mobbfigga said:
SO the guy he bought it from told him to stop calling him or he will press harrassment charges against him. there's gotta be away to get this solved through customer service may be an upper level management can help. the seller says he called sprint and they reported that phone is not on the lost or stolen. please guys solutions not bickering between each other this is ridiculus
the seller has canceled his account recently i dont know what the means as far the phone goes. sprint c.s. said they don't understand why it has this status on it.
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Click to collapse
This is bad... really bad. Did he disclose that the phone had a bad ESN when your friend bought it? And it means that the seller is basically telling you that your friend is on his/her own since the seller already has the money.
DR.mobbfigga said:
if thats the case what options are there? what can sprint do for my friend to get this phone activated. this sucks for my friend. maybe the seller is afraid he'll have to pay if he calls sprint. idk. weird situation?
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Click to collapse
Either way Sprint will not activate the phone unless they get whatever is due to them. It would be a lot easier for your friend to get his/her money back and return the phone and shop for a new one with a clean ESN. I don't think you can have Sprint do anything at all at this point. Go resolve the issue with the seller or try to have your friend get money back... at this point I hope your friend can still get the money.
DR.mobbfigga said:
SO the guy he bought it from told him to stop calling him or he will press harrassment charges against him. there's gotta be away to get this solved through customer service may be an upper level management can help. the seller says he called sprint and they reported that phone is not on the lost or stolen. please guys solutions not bickering between each other this is ridiculus
the seller has canceled his account recently i dont know what the means as far the phone goes. sprint c.s. said they don't understand why it has this status on it.
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Click to collapse
This happened to me before for a phone I sold. But in my case it wasn't in lost/stolen status, but showing as active on an account. As the seller I did everything possible on a Saturday to resolve the issue for the buyer right away. I was on the phone with Sprint, even gave the buyer my personal number (this was an ebay transaction) told him to have Sprint conference me in. After a few calls this was resolved.
From the way your friend's seller is acting I would be more inclined to believe this is a stolen phone. The guy should refund your friend right away and just take the phone back. If I was your friend in this situation, I would be finding out with sprint right now if I should be going to the police to report this guy.
Going to the police is what he's,gonna do tomorrow. Hopefully this can be resolved.
Sent from my PC36100 using XDA App
I think insurance is a good idea for my new phone. I have looked at SquareTrade and Ensquared. I am going this route b/c I am with TMobile and have an unlocked phone. (I am on a grandfathered TZones plan...)
Do you all have any experience with either of these companies? I have a 35% off code for S.T., but they do not cover theft?
Thanks in advance.
Anyone? I can't be the only one interested in purchasing insurance, am I ?
I'm in the same boat as you. GSM GNex on T-Mobile. It would be pretty awesome to have the peace of mind of replacement insurance in case I break or lose mine.
Anyone else have any other recommendations? In the mean time, I have to renew my renter's insurance. I'll see if they have any way for me to specify the phone under the policy.
Looking at http://www.ensquared.com/ this site. I would love to hear about people's opinions on this. Experiences...?
I think the most popular one that I've heard about is Squaretrade.
yes, it is more popular, but doesn't Ensquared offer the same coverage, if not better??
The deductible is more expensive I think for ensquared.
ENSQUARED COVERAGE- ONLINE CHAT.
I just got finished talking to them online (live chat). I wanted to clear up some items of confusion that you brought up.
Please wait for a site operator to respond.
You are now chatting with 'ensquared'
me: hello?
me: I am looking at insurance for android phone.
ensquared: Hi, how may I help you?
me: If the phone malfunctions or just dies, do you cover it?
me: ANd what does it mean when you do not cover "extended warranty?"
ensquared: Yes we do. The website is being updates as of the moment.
ensquared: Your question actually pertains to "Extended warranty" which is also covered under our polocies
me: Can you please explain that?
me: if it malfunctions or dies, do you cover it?
ensquared: Extended warranty means coverage for sudden malfunction or death of the cellphone. It is covered under our platform
me: I see you just changed that?
ensquared: Nope. What I said earlier "Your question actually pertains to "Extended warranty" which is also covered under our policies"
me: Odd. You just changed 2 impt items on your website within the last 48 hours.
me: So what you are telling me is that if my phone malfunctions and does not work, you do not cover it.
ensquared: We do cover "malfunctions and does not work" scenarios
me: Ok. thank you for clarifying.
me: But you just recently changed that on your site?
me: and the pricing , too?
ensquared: Yes, we are actually updating te site even as we speak
me: where can I read user reviews for your service?
ensquared: Pricing has been brought down to corporate pricing level. So it's the lowest we can go
ensquared: You can check out android.com
ensquared: Some forum sites actually does have reviews on us.
me: but you are a paid sponsor there. seems a little biased.
ensquared: Actually, it's a forum site
me: if i have to send my phone to you, what is the turnaround time?
ensquared: So people do ask, even if we are a proud sponsor
me: and do i have to pay for shipping?
ensquared: 2-4 days
ensquared: Yes you will pay for shipping
me: do you replace with new or refurb?
ensquared: Always new. We never send refurb phones
me: Ok.
ensquared: Is there anything else I can assist you with?
me: How do you compare with SquareTrade?
ensquared: Major advantage of Ensquared over Squaretrade is 1st, the replacement phones. As mentioned earlier, we do not send refurbs
me: Good to learn. Anything else?
ensquared: 2nd is our claim limit. With us, you'll get $1000 PER CLAIM, where as Squaretrade has a unified claim limit (usually about 400-800) spread across all of your claims. Meaning, you can easily use up all of your claim limits with Squaretrade in just one claim
me: I see. That is also good to learn. ANything else you can tell me to sway me?
ensquared: That's basically it. I have to be honest with you regarding this, those 2 are the main advantage on going Ensquared. Everything else should be the same
me: Ok. I work in a school and am paranoid about my phone being stolen by some jughead kid. If that happened, what is the process?
ensquared: Just file a police report (needed for both lost/stolen claims) and prepare your original receipt. Once your have the docs, call our claim center at 888-406-7925 ext 2, pay the deductible and that's it
ensquared: In 2-4 days, you'll have a new phone as a replacement
me: That kinda gives me peace of mind.
ensquared: Glad to hear that. =)
So that was our chat. I am still undecided and will prob read the reviews on android. com. HTH anyone else.
I added the Tmobile insurance when I bought my Vibrant last year. It is provided by Assurion, so I called and asked them if my GNex is covered and they said it was. But....and here's the kicker.....they told me I could only replace it with a Tmobile provided "then current" phone. Yeah right! Like I'm going to accept a Samsung Hercules as a Nexus equivalent, and that is after I pay the deductible? No thanks. I'll save my $8/mo. I was expecting this response from them anyway, so I wasn't surprised. I did ask if I could simply pay the deductible, they cover the rest of the cost of my GNex purchase price, send me a check, and I'll replace the phone myself and send them the old one. I liked the idea at least. LOL
I have SquareTrade for my Nexus S and iPad2. Will probably use it again for the Galaxy Nexus. They also give a lot of discounts if you look out for them.
Just FYI, I contacted squaretrade and they DO NOT cover the galaxy nexus GSM version, since it isn't officially a USA phone.
I went with ensquared.
Looks like I will be going with ensquared as well.
And FYI Assurion is a complete joke and waste of money. When the Nexus One was released I switched to T Mobile to get it. After about two months I dropped it without a case and shattered the screen. I called Assurion and they refused to replace my phone with a Nexus One. They said a MyTouch 3G was the best they could do for me. I spoke with 3 people there and they all told me the same thing. I finally resorted to calling HTC and filed a claim with them directly. They over-nighted me a replacement Nexus One and I sent my broken one to them. I had to pay $120 for the replacement but I was OK with that.
Needless to say I immediately cancelled my Assurion coverage and will never use them again.
Sent from my Galaxy Nexus using XDA App
I bit the bullet. I bought it today. I will post any experiences I have in the future.
You bought ensquared insurance without any problems? I suppose I will have to as well.
Sent from my Galaxy Nexus using xda premium
joshnichols189 said:
You bought ensquared insurance without any problems? I suppose I will have to as well.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
No problems that I am aware of. It was an easy process online. Paid thru PayPal. They sent confirmation, invoice, etc...I feel better now when I leave the house. I am paranoid that my phone is going to be stolen.
How much ensquared cost?
Sent from my Galaxy Nexus using XDA App
so i emailed ensquared today... giving them the name of the phone and everything...
ME:
hi. im interested in buying warranty for a phone and i was wondering if you cover imported phones?
the phone is Galaxy Nexus GSM (unlocked). it is not released in the USA market yet
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Click to collapse
THEM:
Hello xxxx
What is make and model. Is the device under 90 days old
Regards
Gordon
ENSQUARED SUPPORT
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i dunno if i wanna buy warranty from these clueless people
Sorry for bumping this thread from the grave, but I figured it was better than having duplicate threads about the same thing.....
I got a galaxy nexus (unlocked gsm and using it on straight talk) and wondering what I should put for the "carrier" spot on ensquareds website.
Should I put "not connected yet" or "tracfone wireless" in that spot?
Thanks
1stx2
i<3myphone said:
Anyone? I can't be the only one interested in purchasing insurance, am I ?
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Click to collapse
Im not sure if they have geek squad were your from but, at best buy mobile, (that carries geek squad) they said I would be covered completely, for just 10bucks a month, & they give me a brand new one; only wouldnt if phone was lost or stolen, I have to have the defective one to get a new one free of charge
(Edited bcuz I opened my own thread)
So last Friday I bought my SGSIII at Radio Shack. Dude asked me if I want their insurance. I tell him "No I already have insurance through Sprint" last night I get home and my phone falls out of the car. Screen cracks in the upper right corner. I call Sprint to file a claim and they tell me that Friday July 27th the insurance was removed from the account. LOL WTF? Radio Shack guy deleted my insurance. Now I have to go in circles with Sprint and Assuron to see if they will add the insurance back on and take my claim. But I'm thinking that I should do into Radio Shack and demand a brand new phone free of charge. Who agrees?
Im guessing your from the states and Im from the uk. But if i had this problem then i wiuld honestly go to Radio shack and ask if you coukd still have the insurence. As it is still withing a 14 day prerod. And then if they agree and it all gets set up then i would wait a few after the insurence is active and then claim on the insurence lol.
Sent from my GT-I9300 using xda premium
Cant you just return it for another one since you are still within the 14 days?
DroidBabe said:
Cant you just return it for another one since you are still within the 14 days?
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I'm not sure if Radio Shack has that and if they cover damage. I think the 14 days is if you are not satisfied with the product.
"If you are not satisfied with your purchase for any reason, and it is in its original new condition, simply call us within 14 days of the activation or process date shown on your sales receipt"
However I will talk to the store manager because I do not feel that I should have to wait for Sprint to determine if they will accept the claim because of Radio Shack's error. With a crack there is always a potential for more damage. Crack gets larger etc... We'll see what they say
If he removed your insurance without telling you, you should try demanding a new phone.
yousefak said:
If he removed your insurance without telling you, you should try demanding a new phone.
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Click to collapse
I'm going to give it a shot. I called but the store manager is not in until this evening. The person there says she does not have the authority to do anything.
same thing happened to me when i tried to activate phone when i got my s3 luckly i caught it in time was able to get my battery replaced becuase they added insurance back to my account when i got activated
demanding a new phone from the shack wont work. They wont even think about covering damage done by the consumer. Your best bet is to call asurion and sprint and hope they feel it was a misunderstanding. Did you always have insurance b4 getting the s3?
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
If not, you can get radioshqck insurance BEFORE you complain. Go the next few days and turn your phone in. The deductible is less than sprints but they have to ship the phone out so you need a backup phone. Usually takes 3-14days from my understanding
Sent from my galaxy nexus using xda app-developers app
Same thing happened to me when I got my phone from best buy. Declined their insurance because I had sprint's. Got home and checked online to make sure insurance was still there, but it had been removed. Chatted with sprint and was told they themselves removed it because instead of paying the usual $8 it had gone up to $11 because of the "suggested retail price when it launched and the rising replacement cost of high end phones, they found it necessary to increase TEP monthly charges". They put it back once I agreed to the change in price
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
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Click to collapse
I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
I got my G3 at Radio Shack and the salesman assured me I could get my $38 Activation fee waived given my 10+ tenure with Sprint.
It's not that he was wrong it's that he was very wrong. He was either ignorant or deceitful. Get it in writing.
--
Sent from my Samsung Galaxy S3 powered by Blazer ROM 1.6.
MikeyLee said:
I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
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Click to collapse
pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
dtr145r said:
pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
Click to expand...
Click to collapse
Radio Shack isnt doing anything for me. I feel that they should replace it. I should not have to wait and risk further damage
We always have nothing but problems regarding insurance with customers that purchase their devices at RadioShack. Most customers do not return to RadioShack when they have a problem, they go to Sprint repair location. Then we have to explain that they don't have insurance and RadioShack duped them.
It's an all-around headache for me at least. I'm not knocking any employees here, but RadioShack's marketing on their insurance is deceitful and shady.
EASY.. Demand the manager log in to sprint terminal and add the insurance back, it can be done.
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
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This hes pissed you messed up his rssp and post attch. That could be his job but if you get what you want no need to have him get axed :angel:
Radio Shack did not do anything for me. I talked to the store manager. She talked to her DM and they sand they will not replace the phone. I faxed her my current Sprint account info showing there is no insurance and faxed her my last bill showing I was billed and had it prior and still nothing. She is supposed to be contacting their Sprint sales rep to see if he will do anything about it. It's not a matter of getting the insurance added back on. it's a matter of getting the phone replaced and not having to pay full price for another.
Hey gang, long story short;
I lost my phone on Halloween, got my Asurion replacement but now I'm considering switching to AT&T to get back on my family plan with my wife.
I'm within my 30 days to cancel my contract. I don't have my original hardware but I do have a new Asurion one. I'm willing to eat the deductible to get out. Is this going to be a problem. any advice will be appreciated.
It probably depends on who you talk to but they might stick you with the etf because its not the original equipment you opened the line with
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I think T-Mobile's Return Policy is 14 DAYs not 30days.
mha1021 said:
I think T-Mobile's Return Policy is 14 DAYs not 30days.
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California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Stamatos said:
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
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it should be fine, my store said that they'll charge a $50 restocking fee if I return the phone within 30 days (then again I bought my phone outright without a contract, so maybe no restocking fee for you).
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Stamatos said:
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
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In general no but you never know it's always worth a try
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Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
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mdt73 said:
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
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Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
I've returned 2 new phones in the past 6 months on Verizon. The first time was with a GS3, the rep just looked at the outside to make sure there was nothing obviously damaged, never turned it on or checked the IMEI. The second return was a MAXX HD, where the rep didn't even open the box, he just processed my return and I went on my way.
I would say go to the store, attempt to return it but don't mention that you got it replaced with insurance unless they ask.
Stamatos said:
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
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Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
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mdt73 said:
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
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I love the phone but the contract is just more than I want to spend and becuase I can get the same phone at ATT, I just figure I might want to wait until I can just buy the phone outright or wait until my ETF isn't $230. Tmo has been a little spotty during my trial, a lot of data switching to edge or worse. So all in all, I guess I was just hoping Tmovile would wow me enough that I'd go the extra mie to keep it but they did not. So now I'm hoping I'm not stuck over something dumb on my part by losing my original hardware.
Good advice, though.