Develop Bugs

Watch for Expanxys USA return policy

I bought a galaxy nexus for expansys usa, the phone is working well and is in perfect condition but 4 days after i got it i saw that it has a crack in the inside of the screen, top left corner
I think that is a product defect and not a damaged that i did, because everything else is in perfect condition, the outside of the screen is not damaged.
Now expanxys is telling me that I am in my own, that i have to deal directly with Samsung the manufacturer.
I feel cheated i thought i had 15 days to return a product that has a clear defect.
Beware they will sold you a broken product and will not accept a return

OP, did you use American Express?
AMEX will refund you the money IF the the online retailer will not accept a return.
AMEX will also give you accidental 90 day warranty damage (if you really need to use that excuse).
That's the risk you take by buying from an online retailer instead of a brick and mortar. And it's not as big an online retailer. It's a small retailer in the overall scheme of things.

Yes i know is my fault, lesson learned, an expensive one($609), now i have to find out my options dealing with Samsung
Sent from my Transformer Prime TF201 using xda premium

Wow, this is not the kinda thing I wanted to read while waiting for Fedex to drop off my GN from Expansys. I'll have to thoroughly check out the phone as soon as I open it and make sure there's nothing wrong with it.
Good luck with getting it fixed. Hopefully Samsung will be more helpful than Expansys.

That crack is a known defect. Search this forum for "hairline".

I bought an n7000 gnote from them, but requested for an RMA before it even shipped to my house. I had the RMA printed and ready to go, but upon receiving the phone, the seal on the phone box was already broken. Now I was thinking it was a customs thing bc the US power supply that they included was outside of the box.
Their return policy says there's a restocking fee for any returned non-defective item that is open, so I gave them a call to inform them that the seal was already broken. The CSR told me that it shouldn't have been broken, even though it was an imported international item. So I was gonna get hit with the 10 or 15% (or whatever it was) restocking fee.
I called BS on them, so now its under investigation.
Bottom line is you deal with expansys, you do, unfortunately, take a risk.
They should exchange or refund your nexus. Even if it might be samsung's fault, it's still within expansys' 2 week window for exchange/return.

I'be bought two from Expansys (yakju) and they've been perfect (GSM). They do have a return/exchange policy. If you return, they charge a restocking fee.
Have you called them to talk it over or are you just complaining on the internet? Call, be firm but polite (i.e. don't pounce on them when they answer, demanding an exchange).

I found the tread about the hairline crack ,but it looks like Samsung has not admitted that this is a manufacturer defect so the retailers dont want to exchange the phone under manufacturer's warranty, and you are hit with,(IT IS A DAMAGE CAUSED BY THE CUSTOMER) even though is clear that so many people can not have caused the exact same damage to their phones
Sent from my Transformer Prime TF201 using xda premium

Yes i called then , and i will call then again , i let you know how it goes
Sent from my Transformer Prime TF201 using xda premium

I remember why I don't spend money with these people. Some of the worst customer service I've ever encountered. Call back and firmly force them to return it, refund your money, and choose another place that actually values your purchase.
The best way to show a company who is boss is to vote with your wallet.

I called back Expanxys USA, first the exchange department is a voice mail you can not talk to anybody there , then customer service told me that they can not do anything about my problem, that it has to be trough the exchange department email, ok i sent then another email.
After that i called Samsung and they told me that my phone was not registered and it would take 48 hrs to registered,ounce this is done i am going to send my phone to Samsung,the guy in the phone told me that if this problem is a customer damage it is not covered under warranty.
Now i am going to go with all that process, i let you know how they rule, if the problem is a manufacturer problem or not
Sent from my Transformer Prime TF201 using xda premium

forgot to tell you. the expansys returns/exchange department NEVER answers. I left 3 different messages from them, but no return calls. I suggest if you do need to contact them, email is the best way. Although it takes a rather long time for them to reply, they've replied to all of my emails so far.

wow
I'm glad I got mine thru Negri then.

A little off topic but I figured its better to post here than to start a thread. I'm planning on buying one in a few days through expansys but now im iffy. Is negri better? Where should I buy one from? Thanks ya'll
Sent from my SGH-T989 using xda premium

So far I don't see many complaints about Negri. Look for coupon though, Negri usually have some discount of their listed prices.

dnguyen1988 said:
A little off topic but I figured its better to post here than to start a thread. I'm planning on buying one in a few days through expansys but now im iffy. Is negri better? Where should I buy one from? Thanks ya'll
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
i bought my Note and my Nexus through Global Mobiles (fulfilled by Amazon) and the service was fantastic.
ended up having a problem with the Note and sending it back, no restocking fee, no problems.

rubiconjp said:
So far I don't see many complaints about Negri. Look for coupon though, Negri usually have some discount of their listed prices.
Click to expand...
Click to collapse
Thanks ill look out for some coupons.
crazy talk said:
i bought my Note and my Nexus through Global Mobiles (fulfilled by Amazon) and the service was fantastic.
ended up having a problem with the Note and sending it back, no restocking fee, no problems.
Click to expand...
Click to collapse
No restocking fee is nice how much did you end up paying for the nexus?
Sent from my SGH-T989 using xda premium

YOYO41 said:
I bought a galaxy nexus for expansys usa, the phone is working well and is in perfect condition but 4 days after i got it i saw that it has a crack in the inside of the screen, top left corner
I think that is a product defect and not a damaged that i did, because everything else is in perfect condition, the outside of the screen is not damaged.
Now expanxys is telling me that I am in my own, that i have to deal directly with Samsung the manufacturer.
I feel cheated i thought i had 15 days to return a product that has a clear defect.
Beware they will sold you a broken product and will not accept a return
Click to expand...
Click to collapse
Did you use a credit card? Just dispute the charges.
---------- Post added at 09:02 PM ---------- Previous post was at 09:00 PM ----------
Do you all use credit cards? I'm going to say this again.. dispute the charges.
Also, tell Expansys that if they do not refund your money you will dispute the charges. Retailers are penalized and can even lose their ability to accept credit cards if they have too many chargebacks

I just got a call from the Northbay Police Dept.

Turns out my Gnex was stolen from Bell.
I'm on Rogers and my contract is not up for renewal as I just upgraded to the Samsung Captivate last summer.
I went to Best Buy and was told that they don't sell the Nexus without a plan. Fine.
I went to the local Rogers store and they wouldn't have stock for a week. Fine.
I check out kijiji.ca. I found a BNIB Gnex in Northbay. I drove through a raging snowstorm to buy it that night for $600.
Cool! I got a Nexus!
Months go by. Fast forward to this afternoon.
'Hi, I'm constable blah from the Northbay Police Dept. Do you own a Google Nexus?'. I'm thinking to myself, 'oh no, this can't be good...'
I have to turn in my phone by Monday afternoon. AND I'm out the $600. AND I got no phone.
Moral of my sad story, always buy from the store. Not some guy on ebay or kijiji.
What lesson have I learnt. Be patient and buy from a store. Don't be in such a hurry.

Wow, that really sucks.

Ouch, that really sucks. Did they give you any receipt to claim this on your taxes at least?

I'd have said "Yes I bought it, but then I sold it"
Done.
Is it your fault some poor guy got his phone stolen? Or, because its new, a store? Who cares, its not your problem...well it IS your problem now because you admitted to owning it, but whatever.
You payed in honest your hard earned money for a phone you had no idea was stolen so from a moral standpoint I think thats fine.
So now what? Phone gets returned and now that $600 was basically stolen from YOU. Fair right?
You could have just said you bought it but then sold it. Done.
And just because you got ripped off doesn't mean everyone on Kijiji or ebay is bad. I buy and sell all the time through kijiji. Just be smarter about it in the future. Find out where it came from, see the proof of purchase, things like this.

$600, why not buy from Verizon
also, never buy expensive stuffs on Ebay or those second hand web sites.

zeke1988 said:
$600, why not buy from Verizon
also, never buy expensive stuffs on Ebay or those second hand web sites.
Click to expand...
Click to collapse
He's in Canada using Bell, so that's a GSM Nexus.

Sucks, one of the reasons I didn't buy from Kijiji. Sudbury eh? I went to high school, college and uni there.

The forums really should be split I'm tired of Verizon users thinking everybody is in the US, not everybody on xda is get over it
Sent from my Galaxy Nexus using XDA App

geeksquad2 said:
Turns out my Gnex was stolen from Bell.
I'm on Rogers and my contract is not up for renewal as I just upgraded to the Samsung Captivate last summer.
I went to Best Buy and was told that they don't sell the Nexus without a plan. Fine.
I went to the local Rogers store and they wouldn't have stock for a week. Fine.
I check out kijiji.ca. I found a BNIB Gnex in Northbay. I drove through a raging snowstorm to buy it that night for $600.
Cool! I got a Nexus!
Months go by. Fast forward to this afternoon.
'Hi, I'm constable blah from the Northbay Police Dept. Do you own a Google Nexus?'. I'm thinking to myself, 'oh no, this can't be good...'
I have to turn in my phone by Monday afternoon. AND I'm out the $600. AND I got no phone.
Moral of my sad story, always buy from the store. Not some guy on ebay or kijiji.
What lesson have I learnt. Be patient and buy from a store. Don't be in such a hurry.
Click to expand...
Click to collapse
Damn that sucks. It is things like that, that make me hesitant on buying things from craigslist/Kijiji and why I always keep my receipt/OEM box in case I do ever decide to sell an expensive device so I can prove to the buyer that they are legit.

There's no way to get your money back? You'd think you'd have a legit claim there, considering there was all sorts of fraud/misrepresentation.

Normally, you would be the bona fide purchaser. If you paid a reasonable price for the item and the item is considered a common good, which it is, you will win in the court of law. HOWEVER, sites like the one you got it from is considered "caveat emptor", meaning buyer beware. Because it is common knowledge that illegal goods may be sold on such websites as that and Craigslist, you are in fact agreeing to that knowledge when purchasing something.
Unless Bell decides to be nice, HA!, they have rightful ownership of the device. The only recourse you have is to sue the seller for fraudulent activities. Good luck with that one.
P.S.
For anyone who would like to know, not ALL items have to be returned in this case. For example, cash cannot be returned if it was used to purchase a consumable. Also, something like lumber or bricks that were used to build your house cannot be returned.
P.P.S
This information is for educational and informational purposes only and should not be misconstrued as legal advice.

thehacker010 said:
Normally, you would be the bona fide purchaser. If you paid a reasonable price for the item and the item is considered a common good, which it is, you will win in the court of law. HOWEVER, sites like the one you got it from is considered "caveat emptor", meaning buyer beware. Because it is common knowledge that illegal goods may be sold on such websites as that and Craigslist, you are in fact agreeing to that knowledge when purchasing something.
Unless Bell decides to be nice, HA!, they have rightful ownership of the device. The only recourse you have is to sue the seller for fraudulent activities. Good luck with that one.
P.S.
For anyone who would like to know, not ALL items have to be returned in this case. For example, cash cannot be returned if it was used to purchase a consumable. Also, something like lumber or bricks that were used to build your house cannot be returned.
P.P.S
I am not a lawyer and my comments above are only my personal opinions.
Click to expand...
Click to collapse
lol if you're not a lawyer I suggest not using such strong language .
It's a simple contracts case w/ fraud, misrepresentation, etc., but since he's from Canada I'd be hesitant to really weigh in with what I think.
Primarily b/c I am a lawyer, but an American one .

cordell507 said:
The forums really should be split I'm tired of Verizon users thinking everybody is in the US, not everybody on xda is get over it
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I am tired of the high and mighty attitude that some GSM users have. So I agree, lets split them. Not everyone is GSM, so get over it.

You could probably file a small claims case for around $75 as an infrequent claimant.

Yes, it does suck. I just realized that to get another Gnex, I have to cough up another $680 to buy one from Rogers.
I'm going to have the world's most expensive $1280 Nexus soon.
No, I'm not lying to the police. I wasn't brought up like that. I'm Sorry you were. Besides, I'm too old to start stirring the pot with the popo, and if I did, it wouldn't be over a $600 phone.
Yes, I do buy other goods from kijiji. I probably will still do so, and yes I will be much more leary and vigilent of possible fraud. And I will probably avoid buying electronics from kijiji though.
Yup, born on the Rock. Sounds like you were too, why the move to the flat part of the country?
What's Verizon?
The officer said if the Judge orders restitution, I may get a refund or the phone back... eventually... like in a year and a half or so. I'm not holding my breath.
Hey, at least I'm not getting charged with possesion of stolen property! There's a bonus!
I looked at Bell and Rogers to see if there was any newer phone that I might upgrade to. No.. the Gnex still has the HD screen and ICS.
So this weekend I'll be buying another one from the Rogers store.
That really sucks. I was saving the $ for long tube headers and dual exhaust for my truck.

Adreno said:
I'd have said "Yes I bought it, but then I sold it"
Done.
Click to expand...
Click to collapse
The police obviously traced the IMEI of the phone since it was in use. How else did they know who to call? They called because they knew you had the phone and were using it

That really sucks man and I can honestly say I know how you feel.
I bought 6 Verizon BlackBerry 8830 phones a few years ago to resell them and before I bought them I called Verizon to make sure the ESNs were clear and I was told that they were.
I buy the phones, sell them on eBay, and after a month the seller says the ESNs are bad. I get the phones back after refunding the buyer $1200 (I bought them for $800 I believe) and then I get a call from Verizon saying the phones I had were stolen and then they had the cops call me asking if I had the phones and that I had to turn them in. I told them I bought them from someone else and tried to give a description of the guy and the car he drove but I met him 70 miles from my house.
It really, really sucked. Sorry that you had to go through that, it's a big downer when it happens.

geeksquad2 said:
No, I'm not lying to the police. I wasn't brought up like that. I'm Sorry you were. Besides, I'm too old to start stirring the pot with the popo, and if I did, it wouldn't be over a $600 phone.
Click to expand...
Click to collapse
Thank you for being an honest person. If you ever have some kind of donation option to fund your new phone, I'll be the first to pitch in.
Good people shouldn't get screwed over by scammers (I almost was on a completely defective "mint condition" HTC Sensation), but lying will only set you up for some other problem down the road.
Good luck.

Sorry to hear that OP, you seem like a good person that got screwed over by some dirtbag . Any chance you paid by PayPal? They tend to side with buyers. Something tells me you paid cash though
Sent from my Galaxy Nexus using Tapatalk

adrynalyne said:
I am tired of the high and mighty attitude that some GSM users have. So I agree, lets split them. Not everyone is GSM, so get over it.
Click to expand...
Click to collapse
No, but he said in his original post that he was on Bell and his phone was a stolen Rogers phone - aka 'not Verizon'. That's zeke's mistake for not reading the post. Still, everyone else in the world uses GSM, so yes, Verizon's got a smaller market and the CDMA Nexus isn't going to be that common in comparison.
Still, lesson learned. Pity the OP can't turn in the seller and maybe get some money back.

Will T-Mobile Asurion cover my phone?

I know this is probably a long shot, but from what I've read Asurion doesn't follow the phone, it follows the SIM. I spoke with a lady from Asurion, but she was no help at all, so I spoke with someone at T-Mobile and he wasn't any help either. They both basically stated that they weren't sure and would need to get back to me about it. That was almost a week ago and I still haven't heard back from either company, great customer service, isn't it?
If the insurance won't cover the phone I don't want to be paying the $7.99/mo for it and not be able to use it if the time comes.
PS: I do assume the answer is no, but it's worth asking I suppose.

Try starting a claim online and see how far it goes. Or call and ask someone at asurion.
Sent from my Galaxy Nexus using xda premium

digital4282 said:
I know this is probably a long shot, but from what I've read Asurion doesn't follow the phone, it follows the SIM. I spoke with a lady from Asurion, but she was no help at all, so I spoke with someone at T-Mobile and he wasn't any help either. They both basically stated that they weren't sure and would need to get back to me about it. That was almost a week ago and I still haven't heard back from either company, great customer service, isn't it?
If the insurance won't cover the phone I don't want to be paying the $7.99/mo for it and not be able to use it if the time comes.
PS: I do assume the answer is no, but it's worth asking I suppose.
Click to expand...
Click to collapse
the answer is no..i have checked, double checked, tripled checked...
i originally asked a tmo chat rep..he said yes, i didnt believe him so i wanted to double check...i asked another rep and he said no...then i called asurion directly and they said no
asurion is the company that handles most of the major US carriers...being that the galaxy nexus (GSM) is not supported by any of our carriers its easy to see that the answer would be no
ensquared will though...only like $60/year and a $75 deductible
ensquared.com
they cover water damage, loss, theft, drops, pretty much everything
i just sold my SG2 today..gonna call tmobile to cancel my phone insurance now that im using the galaxy nexus

according to their pamphlets they only cover phones sold by tmobile. I have found securranty to be a cheaper but reliable provider of smart phone insurance.

[Q] SquareTrade Discount?

Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?

Techngro said:
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
Click to expand...
Click to collapse
that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.

Is 99 for a two year insurance plan?

does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?

Pikezer1337 said:
Is 99 for a two year insurance plan?
Click to expand...
Click to collapse
Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
asaqwert said:
does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?
Click to expand...
Click to collapse
I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
thinkjoey said:
that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.
Click to expand...
Click to collapse
Ok, thanks for the info. I think I might go with them.

Techngro said:
Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
Ok, thanks for the info. I think I might go with them.
Click to expand...
Click to collapse
The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.

Pikezer1337 said:
The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.
Click to expand...
Click to collapse
Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.

Techngro said:
Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.
Click to expand...
Click to collapse
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.

Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
Click to expand...
Click to collapse
for as many sales as Negri gets...i doubt there would be a big issue with their extended warranty

I'm also hoping for a coupon before the 30 days are passed. You can also request a prorated refund if you don't have the phone anymore within the 2 years.

I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!

rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
Click to expand...
Click to collapse
Don't think it's an option in private sales. Otherwise we'd see it more in certain forums like Craigslist ..But I could be wrong..
Sent from my SGH-T889 using XDA Premium 4 mobile app

Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
Click to expand...
Click to collapse
Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
Click to expand...
Click to collapse
I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.

Techngro said:
Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.
Click to expand...
Click to collapse
Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.

Pikezer1337 said:
Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.
Click to expand...
Click to collapse
Make sure you log into your account with them and then look at your MyPlans to make sure they say they have all they need.

Has anyone heard of squaretrade insurance?

http://www.squaretrade.com/best-buy-smartphone-warranty
They have better rates than bestbuy and sprint, and a lower deductible..has anyone heard of this company before? I'm like 4 days into having my note 4 and kinda thinking about insurance. bestbuy decided to impliment a protection plan identical to sprints. :/

No. But you have got me interested. Im going to call them this week and get some more info. 11 bucks a month for sprints insurance, its half the cost. One thing about insurion (or what ever their name is), i know for a fact they pay claims. Ive used them once when I dropped my droid razr maxx hd in my coffee. Had a new phone in 2 days. Not sure how reliable this one is. But Im definitely interested in knowing more. One thing that is a red flag is it has Sprints deductible at 200 bucks. Mine is 100 bucks, or at least it used to be.
Let me know what you find out. Ill do the same after I call them.
Thanks for the info. Good to know there is some competition for mobile device insurance.
AS FOR ME.....GIVE ME LIBERTY OR GIVE ME DEATH

Unfortunately with the premium phones the deductible is $200 and $300 if you lose the phone. I will be looking into this tomorrow also.

I would read the reviews on Amazon, I was all for buying through square trade... Now I am rethinking it

I actually use to sell Square Trade and use them for all my electronics (except phones because I haven't broken one yet). If you read the comments you'll see that they're 5 star rated on Amazon and have an A+ rating with the BBB as well as numerous awards for customer service. They're totally worth it though I'm not familiar with their phone policies, I only TV, computer, and tablet warranties.
I do know that if you intend on keeping the phone for the full two years you can just buy the insurance instead of doing monthly installments. In the end it saves you around 50% give or take.
If you want more info call them or go in to a TigerDirect, they sell them there. You can get a device anywhere and buy the Square Trade at Tiger, just make sure to tell them you saw the online price and it was cheaper, it'll knock down the price.

Squaretrade is about the same as any warranty, customer service is ok, once you speak to a supervisor. Most lower reps don't know what they are talking about, when my note 3 screen cracked they replaced it with a new phone from amazon, but I was told that was a one time deal. Otherwise it is "gently used" or open box items. I paid 89 for two years with them, but I am also paying 13 a month with sprint and will probably stick with sprint unless Squaretrade does that again. Only recommend them if you don't want to shell out a monthly payment with sprint
Sent from my SM-N910P using XDA Premium HD app

Have we found out anything else regarding squaretrade? I haven't had a chance to call them at all but I'm thinking of just going with best buys insurance, even if the deductible is crazy high. ..

I have SquareTrade on both of my tablets but fortunately I never used the policy... I would insure my phone with them but they don't cover theft or loss like Sprint does.
Sent from my SM-N910P using Tapatalk

Come on guys, Google is your friend! Squaretrade is either $5 a month or $99 for two years. They don't cover loss or theft and their deductible is $75. Across the board they're more affordable than everyone else. You can also get it on any device at any time, you just have to prove it's working I guess.
http://www.squaretrade.com/smartphone-warranty

I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.

DarkManX4lf said:
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
Click to expand...
Click to collapse
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.

I've used squaretrade for years, they're a good route to take, but as with any contract, be sure to read the terms and understand what you're reading.

Patch7 said:
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
Click to expand...
Click to collapse
Yep I know. That's why I said "some times with a new device".