Hey guys,
Out of nowhere I noticed I have a thin green line across mg screen. Anyone have this happen or no what to do or fix it?
It is a hardware problem, you can't fix it.
Lodix said:
It is a hardware problem, you can't fix it.
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Yes your right, and I figured but thought I would post it. I contact Best Buy and they made comments about a return or manufacture warranty but I doubt they will do anything as it has been almost 60 days and I have no Geek Squad insurance. I contacted Samsung and they will have me send it in for repair which is great just sucks that I am now stuck with a repaired product and lose all the value of the device I would have had.
Dedline said:
I am now stuck with a repaired product and lose all the value of the device I would have had.
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So that's a problem because ..........
Please enlighten me why you lost all the value of the device
Bulbous said:
So that's a problem because ..........
Please enlighten me why you lost all the value of the device
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Sorry guess I was venting. I just figured as much as I love the device at some point I would probably think of purchasing a new samsung tablet and look at selling this one. If it was still flawless when I went to sell I could get far more for it than a unit that was sent in and now is repaired for an initial hardware problem. That is all I am saying.
Related
Yesterday my phone froze a few times, today it is dead. Red led is blinking but other than that I can't turn it on.
The phone is rooted and I can't fix it up before taking it to the service centre. Is there going to be a problem with my warranty, will they be able to tell?
xperiaforme said:
Yesterday my phone froze a few times, today it is dead. Red led is blinking but other than that I can't turn it on.
The phone is rooted and I can't fix it up before taking it to the service centre. Is there going to be a problem with my warranty, will they be able to tell?
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If your phone was not updated to 4.1.2 then this is called Sudden Death syndrome which happens in note 2 when it is on 4.1.1. I haven't experienced this but, i heard the only way is to replace the mother board. I think this is a hard brick and hence no one will be able to tell whether your phone was rooted or not.
prabukannappan said:
If your phone was not updated to 4.1.2 then this is called Sudden Death syndrome which happens in note 2 when it is on 4.1.1. I haven't experienced this but, i heard the only way is to replace the mother board. I think this is a hard brick and hence no one will be able to tell whether your phone was rooted or not.
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No, it was not updated. I hope they will fix it properly and I really hope they don't charge me for repair, I don't even know how much it would cost and if it would not be better to just buy a new phone if they don't acknowlege my warranty. So I really hope you are right they won't be able to tell.
xperiaforme said:
No, it was not updated. I hope they will fix it properly and I really hope they don't charge me for repair, I don't even know how much it would cost and if it would not be better to just buy a new phone if they don't acknowlege my warranty. So I really hope you are right they won't be able to tell.
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I'm sorry I couldn't help more. If you're not able to use Download,Recovery options in your phone then i believe the rooting can't be figured out.
Wither way, just check for this by posting in the below forum.
http://forum.xda-developers.com/showthread.php?t=2093599&page=91
Oh well, the phone is now on the way to the service. They better not break the screen or something. And here's hoping they don't charge me for their fault in product.
xperiaforme said:
Oh well, the phone is now on the way to the service. They better not break the screen or something. And here's hoping they don't charge me for their fault in product.
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Hi,
i just posted this query in another forum and the answer is you've the warranty you'll not be made to pay for this.
If you're not under warranty, it costs about half of the device cost.
Just let me know whats happens ok?
and also whether you were able to access download or recovery mode?
So I got home one night, turned on my tablet and the left corner's back light was darker than the rest. the logical thing to do is to restart the device and hope that it's an software issue. Unfortunately, it wasn't, now I have a note 10.1 that has no back light and I can not see a thing on it. The devices is rooted so Samsung will not be covering the warranty. I contacted them and they directed me to a third party repair shop after giving me 3 fake phone numbers. Story of my life...
So now I want to repair it myself but first I need to take off the cover. Anyone have experience taking apart this device? I don't want to inflect any unnecessary physical damage to the device. it seems like a pretty solid unit and I haven't been able to find anything online with the 2014 edition.
I would brick it completely and pass it through warranty. If you kill the bootloader they won't be able to tell if it was rooted or not.
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
killer8297 said:
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
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Why should it matter where it's from if the product has failed then the product has failed and they should fix it as long as its within warranty and the device hasn't been tampered with physically! Honestly some company policies bug the hell out of me * Rant over!
I feel for you mate.
Geordie Affy said:
Why should it matter where it's from if the product has failed then the product has failed and they should fix it as long as its within warranty and the device hasn't been tampered with physically! Honestly some company policies bug the hell out of me * Rant over!
I feel for you mate.
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Yep, sad life. My options are very limited atm.
Have you found a replacement part for the 2014 10.1?
dasmoover said:
Have you found a replacement part for the 2014 10.1?
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He might not even need a replacement part, could just be as simple as a loose connector maybes
killer8297 said:
Yep, sad life. My options are very limited atm.
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Btw have you contacted the ebay seller you bought it off? Maybe the company you bought it off could help you somehow i.e. maybe they could send it back to Samsung since they'd be the initial customer - I don't really know tbh but worth a shot atleast complaining to the ebay seller about your problem.
Geordie Affy said:
He might not even need a replacement part, could just be as simple as a loose connector maybes
Btw have you contacted the ebay seller you bought it off? Maybe the company you bought it off could help you somehow i.e. maybe they could send it back to Samsung since they'd be the initial customer - I don't really know tbh but worth a shot atleast complaining to the ebay seller about your problem.
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loose connector might actually be the issue but I can't tell if Idk how to open the damn thing.
The third party repair shop Samsung directed me to asks for $150 for screen replacement.
I don't want to pay extra if loose cable is the issue.
I probably should contact the ebay sales person too.
Ashade said:
I would brick it completely and pass it through warranty. If you kill the bootloader they won't be able to tell if it was rooted or not.
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how to kill the bootloader?
funfun99999 said:
how to kill the bootloader?
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Flashing the wrong stuff. It's easier than it looks. I'm saying this because that was pretty common on the nexus 7 and they covered it under warranty. I replaced one no problem.
If you know exactly where it is flashing the bootloader through Odin it's as easy as pull the cable off.
Sent from my SM-P600 using Tapatalk 4
---------- Post added at 03:52 PM ---------- Previous post was at 03:49 PM ----------
killer8297 said:
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
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That's really weird, they should cover it as long as it is an official product. I bought the Nexus on US and fixed it in Europe no problem. Honestly, Samsung is taking a really wrong path, I'm seriously considering not buying Samsung anymore.
killer8297 said:
So I got home one night, turned on my tablet and the left corner's back light was darker than the rest. the logical thing to do is to restart the device and hope that it's an software issue. Unfortunately, it wasn't, now I have a note 10.1 that has no back light and I can not see a thing on it. The devices is rooted so Samsung will not be covering the warranty. I contacted them and they directed me to a third party repair shop after giving me 3 fake phone numbers. Story of my life...
So now I want to repair it myself but first I need to take off the cover. Anyone have experience taking apart this device? I don't want to inflect any unnecessary physical damage to the device. it seems like a pretty solid unit and I haven't been able to find anything online with the 2014 edition.
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Click to collapse
I have torn down this tablet several times and posted pictures over in general. Take a look and send me a PM if you any questions. If I have time, I will write up a tutorial on a full disassembly/ reassembly.
http://forum.xda-developers.com/showthread.php?t=2551881
Sent from my SM-P600 using Tapatalk
Serinety said:
I have torn down this tablet several times and posted pictures over in general. Take a look and send me a PM if you any questions. If I have time, I will write up a tutorial on a full disassembly/ reassembly.
http://forum.xda-developers.com/showthread.php?t=2551881
Sent from my SM-P600 using Tapatalk
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Wow thats really helpful. I always thought the cover was adhesive taped on.
Ill give it a shot a see what happens.
Thanks for the reply.
Serinety, i couldnt tell from the pics whether its possible to unscrew the micro usb jack without removing the plastic frame. And would the latter be difficult, if necessary? A battery, usb port or home button exchange could become necessary for some, in the future.
lecorbusier said:
Serinety, i couldnt tell from the pics whether its possible to unscrew the micro usb jack without removing the plastic frame. And would the latter be difficult, if necessary? A battery, usb port or home button exchange could become necessary for some, in the future.
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Let me take a closer look at this. I'll update in the next few days
Sent from my SM-P600 using Tapatalk
I just bought a brand new Cubot One and it looks more than perfect! It has just a little problem with the touch screen ( I think its the software, need ROM change). There is a dead line on the right side of the screen that touch doesn't work at all. Any solutions? Anyone faced that before? Can I fix it myself or do I have to send it back for replacement? Is there any video or guide that shows its done?
I uploaded a video on YouTube to show the problem but i cant post it yet.. (new member)
You can write "Cubot One touch screen problem" and it's the 1st one.
Thank You!
I would just exchange with warranty. Why bother opening it up an voiding it and possibly worsening the problem and ending up with no warranty and a broken device.
Sent from my HTC6500LVW using Tapatalk
If its brand new, take it back. I had no idea there was a knock off htc one. I would get a refund and save up for a real one.
Gizmoe said:
I would just exchange with warranty. Why bother opening it up an voiding it and possibly worsening the problem and ending up with no warranty and a broken device.
Sent from my HTC6500LVW using Tapatalk
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Change ROM in android means change OS... but thanks anyway.
@George.Mts
I thought cubot was a typo lol. Didn't realise you bought a knock off. Yes I know what changing a Rom means but was referring to your comment on sending it back for replacement. But if you are risky enough to buy a knockoff then you aren't going to get help in these forums. You get what you pay for. This is a very device specific forum anyways so unless you have an actual verizon HTC one I'm not sure why you are even posting here.
Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.
an0ther said:
Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.
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HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.
theloneranger08 said:
HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.
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If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.
toiday said:
If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.
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Yeah that's probably the case but you never know.
I was soffed and unlocked so will find out soon....
I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. The told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
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I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones. Also my understanding is that a phone is sent out to replace your phone, and you send your broken one back once you get your new phone.
dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
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That's what I thought. Its odd for a company that helps you unlock your phone,especially when they know by doing that you can pretty much do anything with it. Then turn around and say no cause your rooted
BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
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dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
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Are you in the US? I think uh oh is only for US residents. nevermind...I see Iowa now
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.
jollywhitefoot said:
Are you in the US? I think uh oh is only for US residents.
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.
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Yes I'm from the USA. Midwestern guy
Not sure what is wrong. All I know is that you have to wiggle the cord just right to get it to charge. Ive tried multiple charging cords and get the same result. Its getting to the point to where its getting ready to stop charging
I would try someone else. My M7 was htcdev unlocked (likely how they know in your case), rooted, and s-off, and they still replaced the camera a couple of months ago because of the pink tint issue with no questions asked, even though it was two years old.
BR7fan said:
Yes I'm from the USA. Midwestern guy
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In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.
jollywhitefoot said:
In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.
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I did use the uh oh site. I think the lady online was just being pissy.
My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water
BR7fan said:
My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water
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The hold on the CC is legit, to me. It's not like a carrier exchange where your carrier can just bill you if you don't send your device back. HTC doesn't really have any protection against people not returning the device without a cc number.
But them not letting you send yours back first makes no sense at all. I'd ask for a manager.
Or, have you tried your carrier? I'm AT&T and if you take it to a repair center they're usually pretty good about swapping out defective devices.
I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.
bigp951 said:
I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.
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Well, if you don't use it you get $100 towards your next phone...so consider that
If I can keep this one in pristine condition and HTC comes out with a new beast that can compete with the market than I might use the $100 trade. But if this thing is toast and another company makes something that makes me drool than in the pool this one goes..lol.
i bought my phone 1 month ago and it has yellow tint at bottom. it is not a big problem but it triggers my OCD. is there any way to solve this? i sued the seller due to this problem (they are denying the problem or pretend not to see) but if i lose the case, i want to use my phone without a problem. Thanks in advance
JuniorCaesar said:
i bought my phone 1 month ago and it has yellow tint at bottom. it is not a big problem but it triggers my OCD. is there any way to solve this? i sued the seller due to this problem (they are denying the problem or pretend not to see) but if i lose the case, i want to use my phone without a problem. Thanks in advance
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Try some burn-in fix apps from google play, and leave them overnight.
Last solution would be replacing the oled panel.
MaDaLiNoSt said:
Try some burn-in fix apps from google play, and leave them overnight.
Last solution would be replacing the oled panel.
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i heard UV light solves this problem, but i am not sure to do it. i use my phones min. 2-3 years, so i am nervous about that :/
Lol let's start by saying that you got an device with a factory problem and it's seller refuse to five you your money back... that's really bad! You have to do something about it. If you can't do what the guy said before. Download a burn-in app, it can't get worse, can it?
Andriano24 said:
Lol let's start by saying that you got an device with a factory problem and it's seller refuse to five you your money back... that's really bad! You have to do something about it. If you can't do what the guy said before. Download a burn-in app, it can't get worse, can it?
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yes, that's why i filed a lawsuit to get my money back. unfortunately, there are many problems like that in the country i live in. i hope the justice finds its place lol.
yeah... it can't get worse, i might try that. i hope this solves my problem
JuniorCaesar said:
yes, that's why i filed a lawsuit to get my money back. unfortunately, there are many problems like that in the country i live in. i hope the justice finds its place lol.
yeah... it can't get worse, i might try that. i hope this solves my problem
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I hope I made you feel any better... and I hope everything is going to be better with your phone.