I was trying to install the 118 chinise firmware and left the phone unatended for 10 min or so, when i came back the phone refused to boot. I could not acess recovery (vol + vol- power)... So i guess this is a hard brick, is there anything i can do short of sending it back to the service center.
As mentioned every where on the forum, the B118 chinese firmware has great chance of bricking the device. If bricked you have no choice except to take it to service.
btodorce said:
I was trying to install the 118 chinise firmware and left the phone unatended for 10 min or so, when i came back the phone refused to boot. I could not acess recovery (vol + vol- power)... So i guess this is a hard brick, is there anything i can do short of sending it back to the service center.
Click to expand...
Click to collapse
Welcome to the club
Sent from my HUAWEI P6-U06 using XDA Premium 4 mobile app
I still wonder why this happens. I had absolutely no problems when going from B122 to B118 via soft update.
I had the same problem. I sent it to service. After a month of delaying i called them to see if it is ready and if they forgot me. They said me that they could not fix it and they sent it at China. Now i don't know how much will i have to wait. Maybe another one month. It drives me crazy that they are so slow.
vaggosgr said:
I had the same problem. I sent it to service. After a month of delaying i called them to see if it is ready and if they forgot me. They said me that they could not fix it and they sent it at China. Now i don't know how much will i have to wait. Maybe another one month. It drives me crazy that they are so slow.
Click to expand...
Click to collapse
European law obliges the repairs in maximum 21 working days ! After this time, you can go to ask for a new device !
I was in the same situation, and they returned me a new device !
Good luck !
surdu_petru said:
European law obliges the repairs in maximum 21 working days ! After this time, you can go to ask for a new device !
I was in the same situation, and they returned me a new device !
Good luck !
Click to expand...
Click to collapse
Not correct information.
No all European law.
kabirjedi said:
Not correct information.
No all European law.
Click to expand...
Click to collapse
Absolutely correct but with small typo, must be read as European Union law. After 21 working days they must give you a repaired or new phone otherwise you be able to break the deal and they must give back your money.
alex.79 said:
Absolutely correct but with small typo, must be read as European Union law. After 21 working days they must give you a repaired or new phone otherwise you be able to break the deal and they must give back your money.
Click to expand...
Click to collapse
Not correct.
Link pls.
Every contry diffrent law.
Hungary :Should strive for 15 days repair but not mandatory.
Sorry my bad english.
I don't know about you guys but here i cannot take new phone and 30 and more days passed.
I just got a phone call from the service center, the phone has been repaired and the motherboard was replaced. They repaired it in bout 2 working days so thats pretty amazing considering its is holliday season and all.
They repaired mine too. It took 35 days . Now my phone looks a little damaged. They opened it from back and they left a hole there. Now i cant close it correctly from back. I can see the inside of my phone.
Related
Hey guy today I was planning on updating my gio to ics via galaxyics.com but before I did that I tried to backup my rom via rom manager and it went all wrong. After I hit the OK button my phone turned off and would not turn on via power button or charging (even removed the battery for 15minutes) I can't get it on at all. So if my knowledge is correct is this not hard bricking and how could I fix it. I no it won't be easy but what if I flashed my phones internal memory somehow and reloaded android to it. Would that work? Other options please help. If nothing works btw how much do you think i could get for it on eBay or something (maybe as parts)?
Take it to service center, they will fix it for free as long as you say you didn't root it. Sorry man, but this is the same hard brick i got a couple of months ago
Sent from my GT-S5660
If you own a Gio, don't install ROM Manager on it - you have a better chance bricking your phone than doing anything useful with it.
iok1 said:
Take it to service center, they will fix it for free as long as you say you didn't root it. Sorry man, but this is the same hard brick i got a couple of months ago
Sent from my GT-S5660
Click to expand...
Click to collapse
What do you mean by service center I bought my phone off of kijiji so its not under warranty or anything to that effect?
alpacino2368 said:
What do you mean by service center I bought my phone off of kijiji so its not under warranty or anything to that effect?
Click to expand...
Click to collapse
Then, try to get into download mode. If you are not able to, you have to pay in service
Na szczęście jest TapaTalk
wojte267 said:
Then, try to get into download mode. If you are not able to, you have to pay in service
Na szczęście jest TapaTalk
Click to expand...
Click to collapse
Ya I'm gonna try to get it into download again when I get home but I wasn't having any luck prior but what would they do if I sent it away in comparison to what I can do at home.
Last time i used rom manager nothing worked, downloadmode, recovery, booting. Give up this thing needs to be repaired there is nothing you can do.
Sent from my GT-S5660
Alpacino: they would in all likelihood change the motherboard.
If you're in the Montreal area there is an authorized Samsung service centre near the 40 and Cavendish, it's called Service Absolut. I would suggest you take your phone there. You might even be able to wait while they repair it.
As per my experience and this thread you will need some proof of purchase though to get warranty service.
Good luck,
Darkshado
Got the same brick. It worked only after they've changed its motherboard!
Darkshado said:
Alpacino: they would in all likelihood change the motherboard.
If you're in the Montreal area there is an authorized Samsung service centre near the 40 and Cavendish, it's called Service Absolut. I would suggest you take your phone there. You might even be able to wait while they repair it.
As per my experience and this thread you will need some proof of purchase though to get warranty service.
Good luck,
Darkshado
Click to expand...
Click to collapse
Unfortunately I'm about 12 hours from Quebec but on the up side I found full schematics for tthe phone last night. Now I am curious to why you say the mother board as I assumed the boot pprocedures where stored on the internal memory of the phone hence why they got damaged not in the bios of the motherboard.How much you think a new board will run me?
Nothing with a bit of luck
Sent from my GT-S5660 using xda premium
The thread I linked to also has a Samsung phone number worth trying to get a shipping label for the service center (be it the one in Montreal or another, they have a few). And they shouldn't really care who your carrier is as long as you have a proof of purchase (even something with the original seller's name on it and note of some sort might work).
Hi its my first time writting in the forums and id like some people that know something about androids to help me.Im 8 month user and dont know much about devices.So my problem is after the official jelly bean update my hox rebooted the first day for 2-3 times and after that the second day it rebooted time after time.Sometimes it was stuck at the Htc boot screen or about 20 seconds after most widgets loaded on screen.My device is on guaranty and they told me that htc needs 2 weeks to fix it.
If its a stock device , not tampered with.....keep it that way and let the customer service handle it. A friend of mine had a bootloop after the JB update, also have it back to the service centre.....
Mr Hofs said:
If its a stock device , not tampered with.....keep it that way and let the customer service handle it. A friend of mine had a bootloop after the JB update, also have it back to the service centre.....
Click to expand...
Click to collapse
Yes its a stock device .We tried going at factory settings at the store i bought it and the same problem went on and on.So now its at htc customer service.They told me 1-2 weeks to fix it. Thats a lot of time and got no replacement .
panpar1977 said:
Yes its a stock device .We tried going at factory settings at the store i bought it and the same problem went on and on.So now its at htc customer service.They told me 1-2 weeks to fix it. Thats a lot of time and got no replacement .
Click to expand...
Click to collapse
That sucks....but at least you have full warranty !
Good luck :thumbup:
7-8 weeks
Ok so i got reply from customer service about my phone and they told me that the prossesor of the phone needs to be changed and it will take about 7-8 weeks.Never getting an Htc again.I think that they make Htc devices at a planet near Mars thats why it takes so long!
Wrong thread, my apologies.
Sent from my SPH-L710 using Tapatalk 2
Yesterday, my groupmates and I were presenting this VR application to our panelists. Somehow in the middle of the demo, my phone rebooted and it took a while before it actually opened. After it opened though, a few seconds or about a minute later it will reboot again and this happened a few times so I decided to turn it off. Later, when I decided to turn it on again it won't let me past the LG logo and it just keeps on bootlooping so I decided to turn it off by removing the battery and let it stay off for a while. Again when I decided to check on it, the phone won't even turn on even after holding the power button for a few seconds and trying to remove battery and place it back. I decided to check on it later again and it would boot but only until the LG logo again and this time it stays there for a few seconds and then it goes black and this just keeps on happening every time I try opening it. I even tried to do a hard reset (reset to factory settings) but only the same thing happens, the phone freezes at the "Yes" option when doing the factory reset and it goes to black after a few seconds. I even tried flashing a firmware but it won't let me do it because the same thing happens (reboots into LG logo, freezes and then turns black).
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,
postnobil said:
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,
Click to expand...
Click to collapse
Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?
Waxim1 said:
Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?
Click to expand...
Click to collapse
Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?
postnobil said:
Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?
Click to expand...
Click to collapse
Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...
gedas5 said:
Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...
Click to expand...
Click to collapse
Mine's 511**********
postnobil said:
Mine's 511**********
Click to expand...
Click to collapse
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
Click to expand...
Click to collapse
Alrighty then
Right now my phone won't turn on even after removing/replacing battery :/
gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
Click to expand...
Click to collapse
Hey quick question. What specifically in the hardware is the problem?
postnobil said:
Hey quick question. What specifically in the hardware is the problem?
Click to expand...
Click to collapse
I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.
gedas5 said:
I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.
Click to expand...
Click to collapse
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
Click to expand...
Click to collapse
i think they can.. but why not send it to LG.. i think its better. you may get a new phone.
postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
Click to expand...
Click to collapse
Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976
mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
gedas5 said:
Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976
Click to expand...
Click to collapse
u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..
saqi939 said:
mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..
Click to expand...
Click to collapse
supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.
raptorddd said:
supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.
Click to expand...
Click to collapse
and mine is stuck now in bootloop can't even access the download mode now.
saqi939 said:
and mine is stuck now in bootloop can't even access the download mode now.
Click to expand...
Click to collapse
sorry to hear that .. youll have to send it in fr repair..
raptorddd said:
i think they can.. but why not send it to LG.. i think its better. you may get a new phone.
Click to expand...
Click to collapse
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
Click to expand...
Click to collapse
they dont have chat option on pholippines? i always chat with them in the USA. if you have warranty callled them or chat so they can fix it . or get you a new phone.. or repaired.
not sure thers is a TOT file that disable it then root it and enable other 3 small cores. to boot.. and use phone.
not sure if you can use it with your phone i cant no support for USA variants
https://www.reddit.com/r/lgg4/comments/45gfg2/dae_g4_series_msm_big_core_disable_tool_guide/
postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
Click to expand...
Click to collapse
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4....isnt lg phones a pain in the *** next time dont buy lg phones...
jinderation said:
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4
Click to expand...
Click to collapse
That is not correct. 12 month warranty is provided by LG for the device so he can go ahead and get in touch with LG. As long as he's got proof of purchase that's all they ask.
Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks
kinimod25 said:
Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks
Click to expand...
Click to collapse
First thing you should do is checking the serial.
Pull out battery and look at the first 3 digits. If it starts with 5xx you may be another victim of a well known main board issue (search for bootloop at xda).
Second thing Austria is in the EU so you SHOULD have no problem on sending it to repair even with unlocked bootloader.
Besides that search form the freezer method or oven method here @XDA.
Those may can help you to recover the data.
.
Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.
kinimod25 said:
Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.
Click to expand...
Click to collapse
The key is Directive 1999/44/CE.
For the details take a look here:
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Click to expand...
Click to collapse
Sources:
http://piana.eu/root
https://fsfe.org/campaigns/android/liberate.en.html
.
Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.
kinimod25 said:
Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.
Click to expand...
Click to collapse
Hi,
How do you solve the issue?
recently i bricked my phone and it's in edl mode which I had posted here also where people told me to go to service center and do edl flashing but but will they ask money ig they can't because my phone is under warranty and its just 2 months old so any ideas that they'll ask for money
When you get there, just act like you don't know what happened. Tell them that it turned off during a system update and it's not turning on, and keep all that power user XDA knowledge locked away somewhere
Software update failures are pretty common so they won't ask many questions as long as the phone's under warranty, you might be charged a small service fee though. This is just one way I would go about it, there might be better options.
TeckySairam said:
recently i bricked my phone and it's in edl mode which I had posted here also where people told me to go to service center and do edl flashing but but will they ask money ig they can't because my phone is under warranty and its just 2 months old so any ideas that they'll ask for money
Click to expand...
Click to collapse
Sad to hear that but I guess u should try all available options before heading to the Service center like flashing stock firmware using Miflash tool in EDL mode. If nothing works then service center is the last resort, however IMO they will ask for small amount of fee for restoring the stock firmware.
TeckySairam said:
recently i bricked my phone and it's in edl mode which I had posted here also where people told me to go to service center and do edl flashing but but will they ask money ig they can't because my phone is under warranty and its just 2 months old so any ideas that they'll ask for money
Click to expand...
Click to collapse
I'm in service centre right now for gods sake these ******g ppl don't know a little **** I told them my phone is in edl mode they are like kid I didn't understand for f**ks sake they don't know anything and why the fuc* do they even work in these centres they told if its hardware prob the wait for 2 to 3 days if software then 2 hours i told it's in edl mode and it shud be flashed they are not even allowing me to go inside the place of repair it been 1hour since I gave my phone idk but they told what ever prob its free
EDIT - Nig**a took 1 hour 45 minutes for finding it's in edl mode lol they told wait more 1 hour
EDIT - lol I forgot to put they gave my phone they installed miui 12.0.xx idk which one they didn't even lock bootloader I couldn't install the latest update but I downloaded the full recovery from the latest one 12.5.7 its some 3.2gband installed in choose update package in mi updating section and finally everything Is proper
TeckySairam said:
I'm in service centre right now for gods sake these ******g ppl don't know a little **** I told them my phone is in edl mode they are like kid I didn't understand for f**ks sake they don't know anything and why the fuc* do they even work in these centres they told if its hardware prob the wait for 2 to 3 days if software then 2 hours i told it's in edl mode and it shud be flashed they are not even allowing me to go inside the place of repair it been 1hour since I gave my phone idk but they told what ever prob its free
Click to expand...
Click to collapse
Sorry for the words I just wouldn't control
TeckySairam said:
Sorry for the words I just wouldn't control
Click to expand...
Click to collapse
It’s all good if it ends all well. However, I am more pleased with your second post. Tinkering Smartphone always seems too easy until it get completely screwed as it was in your case.
And speaking of Staff at service centre, they are just doing their job (though some of them do try to fool the customer seek some monetary benefits indirectly), not all of them are passionate about tech as u or people like us on XDA are. Anyways enough lecturing......
Good luck & Happy Flashing!!!!!