Hi All,
Recently I update my Galaxy Note-II s Stock ROM to Android 4.3.
After update, I configured my E-Mail App with Microsoft's Outlook email in Exchange Push Mode.
Now I am not able to send any mail. Whenever I click Send button I get a notification "Retrieving account information" but nothing happens.
But I am able to retrieve mails.
Anyone facing same issue got resolved, please help.
Kannan.Balasubramanian said:
Hi All,
Recently I update my Galaxy Note-II s Stock ROM to Android 4.3.
After update, I configured my E-Mail App with Microsoft's Outlook email in Exchange Push Mode.
Now I am not able to send any mail. Whenever I click Send button I get a notification "Retrieving account information" but nothing happens.
But I am able to retrieve mails.
Anyone facing same issue got resolved, please help.
Click to expand...
Click to collapse
i have the same issue with SGH-T889 after upgrade to Android version 4.3
any help
my dad is having the same issue with his note 2 (verizon) when he updated to 4.3..I'll keep following this to see if anyone has more information...it seems to be on multiple email servers...and due to this update
brsingr said:
my dad is having the same issue with his note 2 (verizon) when he updated to 4.3..I'll keep following this to see if anyone has more information...it seems to be on multiple email servers...and due to this update
Click to expand...
Click to collapse
Same thing is happening to me as well. We are using Zimbra for my company's email system. I'm on a Sprint Note 2 on 4.3 stock and no root. Funniest thing it was working after the 4.3 update but for some reason it stopped working as of today.
brsingr said:
my dad is having the same issue with his note 2 (verizon) when he updated to 4.3..I'll keep following this to see if anyone has more information...it seems to be on multiple email servers...and due to this update
Click to expand...
Click to collapse
Same here on my ATT Note 2.
well, so far based on the fact there are reports coming from at least 3 cell providers that its the update causing it lol, wonder is samsung will say anything
i have found a workaround.
http://www.androidpolice.com/2013/1...4-4-with-gmail-style-ui-and-a-slide-out-menu/
you have to install the email app and also the exchange app.
and do not use the stock email app. but use this one
hope this helps
Hello,
the same problem here with an GT-I9505 (Samsung Galaxy S4).
Are there any solutions right now?
I don't want to downgrade it with the posted workaround because I want to use the phone as all others in the world. Buy it, install it, use it. Sometimes upgrade it and nothing more.
Particularly I don't want to hack anything on that phone because we have much phones in our company so we do not have time to fix those bugs manually.
ermond said:
i have found a workaround.
http://www.androidpolice.com/2013/1...4-4-with-gmail-style-ui-and-a-slide-out-menu/
you have to install the email app and also the exchange app.
and do not use the stock email app. but use this one
hope this helps
Click to expand...
Click to collapse
The workaround works, but that email app sucks.
Resolution
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
reply
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
I've tried it, but it didn't work for me. Is there anything else I can try?
Grtz, Marc
Up ! can someone help us ?
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
Hello. I have also encountered this issue with my Outlook.com email account following the 4.3 update. I can confirm that Sandesh's solution with replying to an invitation has solved the problem for me. Thanks!
What I went through to solve this.
I have the same device on the same network and this worked for me. You must have someone send you the appointment on the affected exchange account. In other-words, if you have a corporate account have someone else at that company send you the appointment, accept it and you should be off and running.
I had a running ticket open with Samsung and we tried all sorts of things.
For example.
We restarted the phone
Performed a soft reboot, that is just pull the battery while the phone is on.
reset cached data. **** Warning you will loose account setup information ****"
Click on Settings
Application Manager
Swipe left until "All" applications are showing
Click on Exchange Services
Click on Clear data
now re-input your account information
Reset all Email accounts:
Click on Settings
Application Manager
Swipe left until "All" applications are showing
Click on Email
Click on Clear data
now re-input your account information
Suggested actions - Factory reset. Backup your data first.
Re-flash device at Best Buy (Samsung experience department) Backup your data first.
I think that covers it all.
Sideband Samurai
Solved
Nice solution not logical but nice!
Thank you very much...
THANKS!!!!!!!!!!!!!!!!!!
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
It works! I was so sick of using Android email v4.3. It was POS and often stuck my outgoing msgs in the outbox for days without me knowing. And it often was super delayed in pushing incoming msgs. Then it does not allow you to auto bcc to yourself by default. POS POS POS.
Heck, you can call Samsung and tell them to send you an appointment if you don't have access to a corporate account. It also works if I forward the message to my other screwed-up accounts. I think I'll keep those emails / appointments and reuse them for future problems.:good:
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
i will look silly, but how to send an appointment ? I use exchange for the mail only, so I don't know how to send an apointment from my smartphone
thnak you
sandesh said:
1) Ask any user to send you an appointment
2) You will get the appointment on your device, accept the appointment and it will send an email in the backend which resolved this issue.
Let me know if this helps.
~Sandesh
Click to expand...
Click to collapse
Also works for Galaxy S5 with Android 4.4.2
Corne
Samsung Note II
I had someone send me an appointment from outside of my messaging system and after I Accepted that appointment I was able to create new messages and Send them. I no longer get the popup message of "Retrieving account information" on messages trying to be sent.
Sure is a big bug for Samsung.
Old thread but still a problem... had it with Android 5.0.1 on my S4 and with an S6 port on the S4. Sending an appointment did not help (anymore).
I had really trouble finding the problem...: I use a Kerio Connect Server for my mails, contacts and calendar. It works as a Exchange Server and syncs via Active sync /exchange protocol. But in the protocol version 14.0. I had to force the server to use the active sync protocol 12.1. Then it was possible to answer the appointment. And everything works... Before the mobile and/or server copied the event in the local calendar, but deleted the email and did not send it...
Hopefully nobody else has this issue, otherwise here is the fix:
http://kb.kerio.com/product/kerio-connect/email-clients/activesync/setting-a-compatible-exchange-activesync-version-for-specific-mobile-devices-1799.html
Related
i have recieved new emails but nothing shows up on my phone,but when i get on my desktop they r in my inbox. why would it not be updating? thx in advance for help
TopDogg1 said:
i have recieved new emails but nothing shows up on my phone,but when i get on my desktop they r in my inbox. why would it not be updating? thx in advance for help
Click to expand...
Click to collapse
This happens from time to time, and it's quite annoying, as i rely on this for business...i haven't received any emails from hotmail / live account for the past 2 days...yahoo is syncing fine...
thx, but is there anything that i can do?
TopDogg1 said:
thx, but is there anything that i can do?
Click to expand...
Click to collapse
you may find this thread of some use.
open sesame
i just attempted to access my live.com email account and was greated with this msg...it may or may not be related...
"We're doing some maintenance to improve the service. We apologize for getting in your way. Please try again in a few minutes. If it's been more than an hour, tell us you're still waiting."
thx again, but i didnt even get that message,it just said that it synced and i had no new emails,hopefully it is a fix that microsoft is working on. thx again
check your account settings. Sometimes the password is not saved or some setting is not what it should be. I encountered the same issue with yahoo. Am not familiar at all with account settings so it was easier for me to delete the account and create it again. Upon creation I had not issues.
Log in to your Facebook profile and go into your Profile settings and enter a location in your workplace. Now try synch'ing your FB contacts on your HTC.
Worked for me and hearing reports of it working for others also.
Sorry dude, but I don't see anything that says "workplace" in my profile, are you refering to employer?
just tried this.
worked a treat for allowing the friendstream to show fbook updates.
still no synch with phonebook though
Vulpix said:
Sorry dude, but I don't see anything that says "workplace" in my profile, are you refering to employer?
Click to expand...
Click to collapse
Yes.
I'd already set my employer in once before, but i deleted it earlier and re-entered it and my contacts suddenly started synch'ing again.
If only I could "like" this.
jaztim said:
just tried this.
worked a treat for allowing the friendstream to show fbook updates.
still no synch with phonebook though
Click to expand...
Click to collapse
Try re-entering the account under Settings>Accounts & Sync see if it helps
It helps, but can only sync part of my facebook contact..
SimonCraddock said:
Try re-entering the account under Settings>Accounts & Sync see if it helps
Click to expand...
Click to collapse
I did, as I had removed the account when it went wrong. still no phonebook synch.
I noticed when I flashed a new ROM that some facebook contacts were just missing when trying to link phone contacts to them. Others were there fine. I've since noticed that after a couple of days, some of those facebook contacts have appeared and I've successfully linked them to phone contacts. Others still aren't present. I'm presuming it's something at FB's end...
Just got this back from HTC Support..better late than never
We have been working with Facebook to determine a fix for your facebook problems. In the mean time, we have found that some customers have success when editing their work profiles on their Facebook page. If you have added a company and have checked the box next to “I currently work here,” simply add the City / Town of your office. This will allow for HTC Sense to communicate with Facebook without failing. I don’t want to reveal so much detail on my profile, is there another way? You can also delete the work information, and add it back after we have made the appropriate changes to solve this issue. What happened? There seems to have been a miscommunication between Facebook servers and your phone and that caused an inability to sync updates. Here’s the troubleshooting: Step Failure Action 1. User phone is connected to the internet. Connect phone to Wi-Fi or 3g internet 2. User has valid Facebook account Sign up for Facebook 3. User has Facebook work information. Make sure Work information has city / location, or remove Current work information. This should solve your problem.
Click to expand...
Click to collapse
My problem is I can't even open up friend stream. I get an "unexpected error" and it closes.
SimonCraddock said:
Just got this back from HTC Support..better late than never
Click to expand...
Click to collapse
Doesn´t work for me ...
Noticed that with every single ICS rom i tried, whenever i get a meeting request in an Exchange account and i choose "view in calendar" it goes to the right day but never shows the actual timeslots blacked out or marked in any way......
Is it the same with everyone?
With the stock ROM this is working for me. When the meeting is accepted do you see it in your calender correctly?
Under "Calendar/Calendars to be displayed" is the exchange account checked?
The inability to process and/or respond to non-Google meeting invites (Internet Calendar Sharing, or ICS, aka RFC 2445) is a long standing problem which Google seems to ignore.
Please "star" all the issues on this list. Some are 2-3 years old with hundreds of stars, yet no fix in Android.
See here
Shieze said:
With the stock ROM this is working for me. When the meeting is accepted do you see it in your calender correctly?
Click to expand...
Click to collapse
yes it shows ok
Herman76 said:
Under "Calendar/Calendars to be displayed" is the exchange account checked?
Click to expand...
Click to collapse
yep, it's checked
jpinsl said:
The inability to process and/or respond to non-Google meeting invites (Internet Calendar Sharing, or ICS, aka RFC 2445) is a long standing problem which Google seems to ignore.
Please "star" all the issues on this list. Some are 2-3 years old with hundreds of stars, yet no fix in Android.
See here
Click to expand...
Click to collapse
that's exactly it my friend
Hi
Are you having problems with Exchange ActiveSync with Hotmail. The symptoms currently on the HTC One X is if you manually fire a sync with your Hotmail account it fails with a message "Sync is currently experiencing problems. It will be back shortly".
On searching for a solution I've found this is a known problem. Microsoft is updating it's servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
Note that the update appears to be happening slowly across lots of servers, so depending on which server you hit it may work for a bit only then to stop working. At some time in the future it will never work.
It seems HTC need to update their client software.
If you are affected please add your details here http://answers.microsoft.com/en-us/...637-90a3-b6f00e1e4500?page=1&tm=1341158876259 and also report it to HTC.
Hopefully this information will save someone spending a lot of time trying to remove and add back accounts etc.
Regards
Phil
PhilipL said:
Hi
Are you having problems with Exchange ActiveSync with Hotmail. The symptoms currently on the HTC One X is if you manually fire a sync with your Hotmail account it fails with a message "Sync is currently experiencing problems. It will be back shortly".
On searching for a solution I've found this is a known problem. Microsoft is updating it's servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
Note that the update appears to be happening slowly across lots of servers, so depending on which server you hit it may work for a bit only then to stop working. At some time in the future it will never work.
It seems HTC need to update their client software.
If you are affected please add your details here http://answers.microsoft.com/en-us/...637-90a3-b6f00e1e4500?page=1&tm=1341158876259 and also report it to HTC.
Hopefully this information will save someone spending a lot of time trying to remove and add back accounts etc.
Regards
Phil
Click to expand...
Click to collapse
I have this problem since 10 days. According to this post android 4.0.4 is not affected by this issue. So after the next update the problem should be solved.
I'm also experiencing the same issue, auto sync seems working but when i force it manually i get error message couldn't open connection to server.
I'm on cm9 mod on htc sensation and i have a hotmail.fr account, maybe related to PhilipL problems...
MickyMax said:
I have this problem since 10 days. According to this post android 4.0.4 is not affected by this issue. So after the next update the problem should be solved.
Click to expand...
Click to collapse
I'm running ViperX based on 4.0.4 and am still having this problem.
Bad news! I hope it's will be fixed soon...
I had a similar problem with my work email, when i found out the problem was a new server i changed it in my settings on the phone, as soon as i clicked on sync it went into data reset and wiped everything. I got an email in work saying
The remote device wipe has completed successfully.
The remote device wipe you initiated from the Mobile Devices Options page on 6/28/2012 11:56:06 AM is complete.
Device type: endeavoru
Device ID:
Note: To sync with Microsoft Exchange, you must remove this device from the list in the Mobile Options page.
Otherwise, for security purposes, your device will continue to clear data if you try to sync again
I have no idea how this happened, can anyone help?
*update* I have found out what I done, I am a numpty, ignore this.
Hi
I had this response from HTC, sounds like they know about the issue, although read another way it seems almost generic and doesn't commit to anything.
Thank you for contacting HTC regarding your HTC One X.
My name is Paul and I am a Technical Support Agent for the HTC Written Team.
I understand that you are inquiring about the recent issues Microsoft have been having with Hotmail and their Exchange Activesync system.
I can confirm, Phil, that once Microsoft have completed their necessary recovery work, we will provide any necessary update to our phone's firmware, however not all phone models will require an update.
We do not have any further information about which phones would require an update or to a date for the release, but I would advise you to keep watching our news feeds, and social media sites, such as Facebook and Twitter, as any notification will posted released on these sites first.
Click to expand...
Click to collapse
Regards
Phil
Anyone else having an issue where read messages don't stay marked as read? I've been having to re mark emails as read daily.
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.
Yes. Even my note 1 was terrible with this. I'd delete messages even and they pop back up multiple times randomly. It's been pretty agitating, and I've gotten to the point where I just stopped the notifications.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
722ish said:
Yes. Even my note 1 was terrible with this. I'd delete messages even and they pop back up multiple times randomly. It's been pretty agitating, and I've gotten to the point where I just stopped the notifications.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Did you try using a 3rd party email app to see if it made a difference?
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.
Yes, no change. This is yahoo, road runner, gmail, and the att.net via yahoo that all do it repeatedly on any device except via web browser. Tried an ipad, iphone, note 10.1, the first note phone, and both of the note 2's I have had. The apple devices don't copy the alerts for only the roadrunner account, otherwise all 4 accounts repeated the same problem.
Have you found any solution? I am not sure why all those different gmail and yahoo accounts would act so strangely but it is typical for me. Haha
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Nope, unfortunately no solution as of yet but it's annoying as he'll, and I know that much!
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.
This probably won't help, but I'll put it out there anyway. I've noticed that when I go into any web based email client (Comcast, for instance) the mail on my phone from that account...refreshes, is the best way I can put it. Mail I've already deleted from my phone pops up again as new and I have to go through and delete it again. That has happened on pretty much every phone I've used. Never really looked into it too deeply, but it is annoying.
Synner12 said:
This probably won't help, but I'll put it out there anyway. I've noticed that when I go into any web based email client (Comcast, for instance) the mail on my phone from that account...refreshes, is the best way I can put it. Mail I've already deleted from my phone pops up again as new and I have to go through and delete it again. That has happened on pretty much every phone I've used. Never really looked into it too deeply, but it is annoying.
Click to expand...
Click to collapse
Definitely true! I never had an issue with any devices for years now until my note 1 hit ICS official. I am not sure how it coincides but that is the only thing I know of that changed. Strange stuff. I have the same trouble, especially clear from device to device.
I may just try a 3rd party app to see if that helps. Maybe K9 Mail or similar. Will report back.
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.
Just a few thoughts of what I've seen in the past. You may already know all this but FWIW, whatever.
1. pop3 email accounts are crap. Usually when you delete, it still stays on the server until you delete in webmail or something with true access to email.
2. Setting up email accounts with imap will delete off the server. It's not perfect like Exchange but better than pop.
3. I've often used the settings in gmail to push or pull email from my other none gmail accounts. For example my home internet company will only send usage alerts to the email account they provide. They also don't allow access to see the email unless you are on their network (at home) or go to their site and check their webmail app. So I use gmail pull tool to automatically check for new emails every so often (Gmail decides the frequency) and pull the new mail into my gmail account, then they show up on my phone. One time I accidently created a loop of three email addresses, one pushing and one pulling email so 1 email continually delivered over and over until I realized what I had done. "Broadcast storm anyone??" You may want to check how many devices are getting access to that email address, it could be something like #4.
4. I've seen a problem where my home desktop PC has Outlook installed. When outlook is open I think it would receive the email before my phone and save it to the PST, so my phone would never see it. Except there was a setting in outlook to "Leave emails on the server for X amount of time. Which was great because then my phone would see them even though outlook pulled them into the PST file. However I also noticed when I deleted the email from my phone it would reappear and I think it was because I had outlook leave it on the server. If my PC was shut off I had no problems. Another way I could clear it was to go to a webmail site and login to my email and delete them off the server. Then they would still be in my PST from the first time they arrived and I could also delete them off my phone only this time they would not reappear because I had gone into the server and deleted them. I bet this is as clear as mud right. Meh
One of these above may be a factor.
I am using apex launcher and the symptoms have minimized or fixed.... but this is an android issue... android doesn't do push like the iPhone...
on the iPhone...you delete an email and a couple of secs later.. it is gone from the web... and vice versa...
on android you have to wait till it syncs... it doesn't do push...
these are the things that make me want to go back to iPhone... i wish we could install iOS on this big phone!
highlanderx said:
I am using apex launcher and the symptoms have minimized or fixed.... but this is an android issue... android doesn't do push like the iPhone...
on the iPhone...you delete an email and a couple of secs later.. it is gone from the web... and vice versa...
on android you have to wait till it syncs... it doesn't do push...
these are the things that make me want to go back to iPhone... i wish we could install iOS on this big phone!
Click to expand...
Click to collapse
Yahoo mail app does push for certain, and so does hotmail, even to the native email app. I just cant seem to get the yahoo mail app to zoom ever, and it makes reading messages impossible. I get the same repeated emails in ios also, so it isn't free of similar issues for me at least.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Try pushing aosp email & exchange APK to your phone and see if that fixes it by replacing the stock apps
Sent from my SGH-I317 using xda premium