Develop Bugs

HELP: Exchange Company Address Book Lookup

Hi all,
I am trying out a Desire this weekend, in general like it. I have got the Exchange sync to work for mail, cal & contacts however if I try to access the Company Directory (GAL) or Search the Inbox I get nothing returned.
I downloaded TouchDown to test and this works fine. But I dont want to use a 3rd Party tool for email (or I could have got a Nexus).
Has anybody else seen this error before, or have any idea's? Other wise its mail if back Monday.
Thank for your help.
Peter

Nobody can help
So HTC say, remove the sync and re-create. Does nothing.
Company IT say there are no more settings to change.
Am I the only person that has seen this, I found one other when searching web, but nobody replied.....
As an alternative would look at a GAL address book viewer?
Any help would be great, newbie with the phone and forum.

Whats your Exchange Version? For me with Echange 2010 it works fine.

dab_ch said:
Whats your Exchange Version? For me with Echange 2010 it works fine.
Click to expand...
Click to collapse
The OWA server and Exchange Server is 2007. Did you have issues in the past?

I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...

fuzzmo said:
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
Click to expand...
Click to collapse
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.

Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

xerath said:
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Click to expand...
Click to collapse
Thanks for the feedback, I also opened a ticket. Seems like very few people have reported this as and issue they either get all or nothing syncing.

fuzzmo said:
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
I tried Touchdown, the issuethat I have is that the calander is then not combined which I really do like as a feature, and as far as I can see I cant just use it for email and get it to link to the standard apps I have to use it for contacts and Cal as well.

Same for me. I am syncing mails, calendar and contacts without any problems. Only company directory does not work.
I think it is not a connection problem. It is always telling me that nobody could be found. That is even happening when network connections are disabled. So it seems if this tool does not even try to connect.

Thats interesting, I did not try turning off the comm's, so at least it points to a software issue then. More hope HTC might fix it.

I think there may be an issue with contacts lookup via GAL/ Exchange 2003 on HTC STOCK Mail app. nothing shows up.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I had the same problem running Exchange 2003
GAL becomes inaccessible if security profiles are enabled ("Enforce password on device", etc..) and "Allow access to devices that do not fully support password settings" is disabled.
A bad workaround is to enable "Allow access to devices that do not fully support password settings", but that may prevent you from remotely wiping some devices and prevent some devices from initializing security profiles.
A better workaround is to add your account to the exceptions list. Doing that will enable access to GAL but disable the exchange lock screen.
I believe this is happening because either Android 2.1 or HTC mail application either doesn't support Exchange security profiles completely, or doesn't report them correctly.

Hi all, we have a product that might be of interest to you called GALSync Server. Unfortunately I can't post a URL but I'm sure you can find it with a bit of Googling.
It works by sync'ing a copy of the GAL into selected users' Exchange mailboxes which ActiveSync or BES then syncs in turn to the user's device. Works with iPhone or Windows Mobile.
We love it.
But we would wouldn't we.
Thanks for your time!
Slipstream Solutionts

Thanks for the heads up, however its not what I am looking for:
1. You dont support Android from what I can tell.
2. I have to get the company to set it up.
I was hoping to either fix the HTC sync or an app on the handset that can get access.
Thanks

Agree with baronb. HTC needs to fix this issue. Corp IT Administrators will not make exceptions to their security settings. Also, I know from using Touchdown by Nitrodesk that it does, and CAN work.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I talked with HTC hot desk who were not very helpful and seemed to have lost my previous information. They said I should wait for an update!
At this point I am starting to look at alternatives as the lack of GAL for me while on the road was an issue last week.

Is there any more info on this one? I am having this bug too and it is the only thing stopping me from recommending the Desire as a suitable phone for my company to use for all staff right now!

Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079

baronb said:
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
Click to expand...
Click to collapse
Thanks for that. Will get myself on the phone later!

Friend Stream

having trouble signing in.. a message just pop up and say "the service is unavailable. Do you want to try again?"
does anyone having the same problem? having the problem with leedroid v1.6, then flashed open desire however the same result..

I had this,just check online and see if it says anything about unknown activity in your account.Facebook blocks the unknown activity,reckoned i was been connected from the states.?

HEDST8 said:
I had this,just check online and see if it says anything about unknown activity in your account.Facebook blocks the unknown activity,reckoned i was been connected from the states.?
Click to expand...
Click to collapse
i could sign in with my second facebook account but not the primary facebook account... how weird?
i tried to log on facebook on my laptop but everything seems fine.. there wasn't anything unknown activity, hacked, etc..
this is really pissing me off

HTC Facebook Problems
Hey guys just a note there seems to be a few problems with Facebook at the moment - apparently the team is working on it. They think the reason is a change in the Facebook platform, possibly with application settings and privacy.
Hope this helps

jaymit said:
Hey guys just a note there seems to be a few problems with Facebook at the moment - apparently the team is working on it. They think the reason is a change in the Facebook platform, possibly with application settings and privacy.
Hope this helps
Click to expand...
Click to collapse
Right... thanks for the information mate.. I will try it later on..

Our technicians are working hard with Facebook to resolve an issue with Facebook for HTC sense that has affected some customers from Friday. You need take no action now, and we hope to have everything working and again really soon. If you can leave your information with us, we can contact you when we get a solution for you. I trust that this resolves your query, please do not hesitate to contact us again if required.
(htc email from this morn)

Exchange not working (since 2.2 flash but possibly not related)

Hi All,
Thought maybe someone here would have an idea, we run a exchange 2003 environment and since upgrading my phone to 2.2 (custom rom) I'm unable to sync with exchange.
It gets past the first screen asking for server details etc to the one that asks what data to synchronise with (mail, contacts, calendar) but upon clicking finish setup it loads processing and then says "Failed to create the account. Please try again later."
I am an administrator of our exchange environment so can check settings there but basically it worked under 2.1. We do enforce pin and it has done that already so there is some communication going on.
We do not self sign our own certificates for this it is signed by Equifax Secure Inc.
Also I have a feeling it might be related to content and be failing due to large amounts of emails - when syncing on 2.1 I had to choose the smallest amount of days to sync back to get it going - being a systems engineer I receive around 50+ emails a day and don't delete stuff.
If anyone has any ideas on anything I could look at doing on the phone or server side (considering exporting everything out and syncing then importing in but don't want to have to) it would be most appreciated.
Thanks in advance. Also thanks to the community for awesome threads on how to flash phone / create goldcard, confused me muchly with many hurdles but got there in the end so very much appreciated to those who participate in that area.

Shameless bump, anyone? I've wasted a large amount of time searching and trying to figure this one out.
Sent from my HTC Desire using XDA App

Im trying to do the same with my hotmail account, everything passes until last screen than i get "Failed to create the account. Please try again later."
Using NeoPhyTe 1.6

I've been having this problem "FAILED TO CREATE ACCOUNT TRY AGAIN LATER" so long until today, many ppl have had this issue. They mentioned about the pin security and all of that. I didn't think that was true.
This had to do with the permissions set for the user in AD, I went in and (tick or check the) allow authentication, read, read and write phone. Follow from instructions here: (done in 2010 exchange)
security.crudtastic.com/?p=249
I know can read my emails from exchange =)
Sent from my T-Mobile myTouch 3G Slide using XDA App

Just thought I'd reply back to this in case anyone else was following this or wanted to know, I found the issue looks like it was related to opendesire (just a flash of it) account synced on another guys desire (2.2 stock). I did a factory reset which didn't fix it but have now flashed LeeDrOiD Mod and it's going strong. Thanks everyone for input .

ivicask said:
Im trying to do the same with my hotmail account, everything passes until last screen than i get "Failed to create the account. Please try again later."
Using NeoPhyTe 1.6
Click to expand...
Click to collapse
Hotmail active sync (push) works with badnewz v1.4c ROM

[q] ota 1.72.405.2

Just appeared on my phone (DZ). Does anyone know some details about this upgrade? Will permanant root and nand unlock possibility remain after applying it? Is there a changelist somewhere?

Always best to wait, don't jump into your doom

OTA 1.72.405.2 update is coming indeed. So how we will take it? Desire Z

Just updated my DZ, now runs Android 2.2.1.. To early to say anything about stability, battery consumption and radio quality, but the EXCHANGE 2010 ISSUES SEEMS TO BE FIXED!
Lost my perm-root though (didn't have S-OFF)... :/

I have the clockwork recovery so I can't update.
Does anyone has the zip package?

from htc twitter:
European Desire HD / Desire Z users – look out for an update rolling out from today that will make your mobile experience even better.

Works perfectly fine here. Updating took about 6-7 minutes here (including reboot)
Promised fixes are improved performance and camera improvements. Phone runs smooth, but I didn't notice any very big increase yet. Camera seems to be a tad faster, but that could have been caused by the reboot as well.

Don't install any OTA if you are rooted/S-OFF !
You will lose root and might not be able to get it back if HTC have tried to close the loopholes exploited via the current root/S-OFF methods.
Far better to wait until the devs have had a chance to check things out and make sure the update is rootable/S-OFFable.
If you don't care about root etc then this warning doesn't apply ,but I suspect the number of members this applies to is a minority.
Sent from my HTC Desire Z

Just to add, the RUU for this version is already in the dev forum, and we already know there are some issues with rooting it.
Sent from my HTC Desire Z

Anyone have a lead on when the CDN update will surface?

Duppsko said:
Just updated my DZ, now runs Android 2.2.1.. To early to say anything about stability, battery consumption and radio quality, but the EXCHANGE 2010 ISSUES SEEMS TO BE FIXED!
Lost my perm-root though (didn't have S-OFF)... :/
Click to expand...
Click to collapse
Urmm, are you referring to the Exchange issue where initial sync would work but then "sync protocol error" would occur after a few syncs?
Would be so awesome if that is fixed, interesting that in the last few days HTC support are telling me that they are still handling it as an issue on their side, and actually requested that I open a user for them on my Exchange server...
Downloading now.

Well, no dice, tried syncing exchange and getting "sync protocol error". might try to remove and re-add the account, but I tend to think it'll be a waste of time.
Duppsko, can you let me know what your Exchange issue was before, and what did you see fixed after?

Correct, I had the protocol sync issue, couldn't sync either calendar or contacts after a few syncs... also, sending e-mail and opening attachments didn't use to work..
When the DHD got this exchange-fix OTA earlier in november, users said that you have to delete the activesync partnership completely, and then readd your account.. that's what I did, and my issues are all gone!
Sent from my HTC Desire Z using Tapatalk

Last night, my phone was fine. THis morning, I woke up and had no sound playing back through the phone... Thought I'd do an online update to see if that would fix it. Said there was an update, so went ahead and updated...
Now, I still have no sound, but also getting problems with the wi-fi. I try loading it and it says (for a split second) "Loading" then comes up with error...
I also tried watching a video, and get "unable to play this video".
Dunno whether it's an app I downloaded last night, or whether there might've been something else that caused it...
Tried doing a backup to factory reset, but cannot backup any of the application settings because I don't have root...
Hopefully someone will be able to get root back for this update so I can backup, and factory reset

OK, now sound is back working. Dunno why or how... But I still can't get the wifi to work... Having read around on the net, have heard of people who have had problems when updating with ota updates on htc when rooted. So could this be the problem?! I hadn't even thought about the rooting at the time of update... D'oh...
Hopefully can resolve this asap

Its too tempting for me having that little download notification.
I have perm-root and s-off (but not radio... the fake version).
Would love to know what will happen...
Also is there a changelog?

Duppsko said:
Correct, I had the protocol sync issue, couldn't sync either calendar or contacts after a few syncs... also, sending e-mail and opening attachments didn't use to work..
When the DHD got this exchange-fix OTA earlier in november, users said that you have to delete the activesync partnership completely, and then readd your account.. that's what I did, and my issues are all gone!
Sent from my HTC Desire Z using Tapatalk
Click to expand...
Click to collapse
1. What exchange fix did the dhd users get? Many of the recent complaints about this problem are still coming from dhd users...
2. When you say delete the partership you mean from the exchange server or do you mean removing the account from the device? The first option got the sync working for me for a couple of days and died again (last week, before the ota upgrade). But should I try deleting the partnership and/or readd the account on my phone now, after the ota upgrade?
Sent from my HTC Vision using XDA App

I did the OTA update without realising i would lose root.. and now SetCPU doesn't work (it's the only app i use root for).
From what i gather, there is no easy solution, yet? VisionaryR12 says i already have root..

I have started a new thread in the dev forum about rooting progress on this new ROM. Please check that thread for update info (but don't just post in there "When will we get root ?", because it's a thread to talk about the dev stuff).

ranzz said:
1. What exchange fix did the dhd users get? Many of the recent complaints about this problem are still coming from dhd users...
Click to expand...
Click to collapse
I'm referring to this thread where some people reported that the DHD OTA released early in november fixed all their exchange 2010 issues. Haven't been reding the whole thread, so I don't know if the problem persisted..
ranzz said:
2. When you say delete the partership you mean from the exchange server or do you mean removing the account from the device? The first option got the sync working for me for a couple of days and died again (last week, before the ota upgrade). But should I try deleting the partnership and/or readd the account on my phone now, after the ota upgrade?
Click to expand...
Click to collapse
Sorry that I didn't specify this, I just removed the account from the device (thus deleting all existing contacts, e-mails etc.) and then readded the account. As you say, just deleting the partnership from the exchange server (in OWA) doesn't work, I've tried that before this OTA was released with no luck... I'm pretty sure that you HAVE to delete the account on your device to make this work, however, it doesn't hurt to delete both account on the device AND partnership in OWA...
Edit: My god, it is now possible to use "search server" from within the mail client (select folder, and press the search "hw-key", and then select search server)... Best christmas present ever!

Activesync with exchange while roaming

Hi,
It seems that I have a systematic security error when active syncing while I'm roaming. I did not have this error on my previous phone : push was disabled but I could sync manually.
And of course, sync works fine when not roaming.
I havd read that ICS does support some more parameters for the active sync protocol but what could lead to that error message only when roaming?
Thanks.
Sent from my Galaxy Nexus using XDA App

Coming back to this, Touchdown does sync when roaming, so the issue seems to be more on client side than server one.
Nobody else is facing this issue?

Hi, sorry that I re-post on this one, but the truth is that I still have this very same problem for already 9 or 10 months.
Exchange Sync is not working properly when I'm roaming... Scenarios are as follows:
- Sync works just fine when I'm not roaming or via Wifi
- When I'd land in a different country, I'd get a couple of syncs working fine
- Then after 1 hour or 2 max, sometimes not even, sync stops working and the Exchange process is emptying my battery in less than 1 hour...
- When I go back on Wifi (e.g. hotel) or when I get back home, that's it, sync works fine again...
I fail to understand what can the cause of this and where to look for solutions or workaround...
As said earlier, I checked with Touchdown and syncs work just fine, roaming or not roaming... But I'm a "stock" guy and I don't want to use Touchdown just because of this roaming active sync that is not working...
Any recommendation on what I should look for? Anyone who would be having roaming active sync working?
Thanks.
PS : I'm on JB stock. I had the same problem with ICS stock and with ICS AOKP before...

Its possible you have a policy on your exchange server that doesn't allow syncing while roaming.
I experience the same battery drain you speak of while roaming. So to save battery life I disable data if I don't need it or sync only when I'm connected to WiFi.

Thanks a lot for the answer. I think I was not clear in my earlier post. My issue is not that the sync is not working, it is that I don't even have the possibility to manually sync and thus access my emails when I request them...

Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?

What was your previous phone? Not Android I'm guessing.
That being said, there remain a number of issues with the Exchange related code in the native client. I myself just submitted a calendar related defect that is scheduled for a fix in the next major release. My suggestion is that you go to http://code.google.com/p/android/issues and do a quick search. If you don't find anything then open an incident for this.
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
choose add account in email settings and for the email address enter "[email protected]" with a password "debug" (no quotes). You will get a new account named "Debug" in the list. Tap that and check "enable extra debug logging" along with "Enable exchange sd card logging". Now reboot. When your phone is finished booting, email sync operations will be logged to a file named "emaillog.txt" on the root of the sdcard folder. To disable, rename emaillog.txt to something else or delete, then set up the debug account again and uncheck anything that's checked.
Also, checking "Enable Verbose mode" will log detailed sync operations that may be helpful in your case. Be forewarned however, that the log will grow quickly!
At this point in time, the Touchdown client is by far the best exchange related client for Android.

Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.

thefa said:
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
Click to expand...
Click to collapse
In many cases, the operator/manufacturer supplies their own email client which may have been the case in your previous phone. Nexus is pure Google however. My XP with the native client has been bad from day 1, but has gotten successively better. When ICS was released, I could finally connect with the native client. Now, I'm finally using the native client but haven't seen it in action when roaming yet.....

Beezer80 said:
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
Click to expand...
Click to collapse
Thanks for your suggestion. I am not sure about the DNS issue : I have access to internet while I'm not able to connect to the activesync server. I do think that activesync does reach the exchange server. I see no reason why it wouldn't (Touchdown does reach it for example)...

Sleuth255 said:
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
Click to expand...
Click to collapse
Very good. I followed the instruction, was initially connected via Wifi and did get the log filled. Moved to 3G (still roaming) and so far it is working. It is not entirely new that sometimes it works for a while as I mentioned above. I'll update tomorrow after a longer testing time.
Thank you very much for the how-to on exchange logging... I should have looked for that myself directly

So, I had to wait a bit longer than usual for the thing to start not working when connected via mobile and roaming, but I eventually did get the error :
I have 3MB of log (I kept using the phone for a good while with logging on...) with error paterns again and again but I think the relevant line is that at some point in time I get:
Sync response error: 449
Then there is a bunch of other strange things which I guess are a consequence of this one...
I also have a log for when I was connected and via Wifi.
I'm back from my trip and, as usual, as soon as I'm connected to my operator's network, it does work again, just fine...
I googled a bit the 449 error code without getting to any conclusion...
What would you suggest? Should I submit a bug?
Thanks,

I'd post it as a defect and see what they say.