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Hey,
I have had my device for one week, so under DSR working days I should still have time to return.
I have discovered a dead pixel at the top of the screen, which is always blue - I will try and get hold of tMobile tomorrow but wondering if anything else I can do or if It can be sorted.
The pixel appears blue on bright backgrounds, and is annoying - but i'm pissed because i got it last saturday, so its 7 days till now, may be on my own grrr - They state that the 7 days cooling of starts the day after the phone arrived, so its now 8 days so today is fine, however DSR states working days, minus weekend and good friday I should have a few more days - None the less hoping to get it replaced? Oh, forgot Easter Monday too :S
I've emailed tmobile and will try and phone them now, hopefully CS is still open.
Thanks
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S
Nelsaidi said:
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S
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Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.
I am just curious as to why you say PLEASE HELP!! it's not like we can help you. Just return it for warranty or replacement.
Its panic - and when one does it they become ignorant
Well, I've contacted TMobile, they have no HTC Desire stock so cant exchange it now, however I'll call back tomorrow and a note has been left incase I'm out of the 7 working day DSR period.
Spoke with a lady who hadnt the idea what a dead pixel was and said "in the meantime ask HTC if there is a solution"
Thanks
I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.
Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?
killyouridols said:
Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?
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Basically - yes. It also depends how many and the type of defect within an area. If you have 2 at opposite ends of the display - this could be ok, however if they were close together - could be classed as a defect. Its basically up to HTC and what their criteria is.
I would have thought they would replace a dead pixel, even if it was only one. Let us know how you get on with your replacements.
zonkkk said:
I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.
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No way in hell will they swap it for a new one if it's a few months old. Do it right away and they MIGHT, maybe.
T-mobile agreed to swop mine out 3 weeks ago but haven't replaced it yet due to lack of stock. Whilst I could chase them I'm not overly rushed as I still haven't received my screen protectors yet!
irkan said:
Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.
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I have a red pixel.. what does that mean? I have had it for a long time but im not sure if its dead or stuck..? thanks in advance
dead pixel means that nothing is shown the pixel is only ever black... stuck pixel means that it only ever shows one colour...
that was the definitions i was last told anyways!!
You both have dead pixels. I think it highly improbable that they will ever become unstuck. Hehe.
If you can take it back then do so quickly because only a new screen will fix it.
Sent from my HTC Desire using XDA App
If the pixel is red, or any other color except white or black, it probably is a stuck pixel. And I read the beginpost quickly, and if I remember well (it's pretty late here, sorry for any possible mistakes in my post), the pixel sometimes changed.
If that is the case, it is absolutely not dead. If an app which 'wakes up' the pixels doesn't work, I don't know what will. And last, I wonder if your provider or the manufacturer will repair this for free. I read somewhere that there have to be a certain amount of dead pixels before it is accepted for a free repair.
Hey guys, today I noticed something weird on the left-est (if that's even a word) panel of my HOX. When i click on bottom half of the screen, a white pixel appears and stays there until i touch the screen again and sometimes the white pixel just flashes! This only happens on the 1st panel (from the left) and I don't know if it's just a glitch or a hardware problem. The thing is, this is my second HOX (I had another one for 1 week before replacing it (it had a small black circle-y spot) ) and I had it for more than 2 weeks and the returns policy of the store I bought it from says that they can't replace it if it's more than 2 weeks old. Any ideas if it's hardware or software related, or even ways to check so?
UPDATE:
I think you'd want to know that I have an HT23 model
I had a similar problem with a bright red pixel at the left of the center of the screen. It usually appeared when I am not touching the screen and disappears when I do. After the screen got a yellow tint that appeared next to the volume up button which got worse the hotter the phone got, I took it to the shop and they replaced the "touch, battery and speaker". Touch pretty much means screen as well, I have no idea why they changed the other 2.
It's definitely a hardware problem since I had a similar issue with a stock phone. Btw the yellow tint appeared after 5-6 months, the red pixel was there pretty much from the beginning.
lpslayer said:
I had a similar problem with a bright red pixel at the left of the center of the screen. It usually appeared when I am not touching the screen and disappears when I do. After the screen got a yellow tint that appeared next to the volume up button which got worse the hotter the phone got, I took it to the shop and they replaced the "touch, battery and speaker". Touch pretty much means screen as well, I have no idea why they changed the other 2.
It's definitely a hardware problem since I had a similar issue with a stock phone. Btw the yellow tint appeared after 5-6 months, the red pixel was there pretty much from the beginning.
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So should I go and ask/demand for a replacement? It doesn't bother me, I don't even use that panel at all, what annoys me is the fact that this is the second HOX I've had and it also has a problem!
It's a hardware fault go and demand for a replacing (HT26+/SH26+).And, if someone later on (in this thread or else ware) suggest to use a software to fix it. Don't bother with it.
I have HT25 with yellow tint showing from time to time. It's annoying me, and still I didn't get the chance to give to to HTC care.
neuTrue said:
It's a hardware fault go and demand for a replacing (HT26+/SH26+).And, if someone later on (in this thread or else ware) suggest to use a software to fix it. Don't bother with it.
I have HT25 with yellow tint showing from time to time. It's annoying me, and still I didn't get the chance to give to to HTC care.
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Okay, I will, thank you.
EDIT:
But, if they tell me that my returning period has passed, what will I tell them?
I recently received a refurbished Pixel XL from Google (warranty). The night light mode seems very orange and dark compared to my old one. Is this how it is supposed to be?
No.
The only time I've seen my night light orange was on a custom ROM that I guess had it miscalibrated or using the wrong driver.
Have you tried wiping and updating to the latest firmware yet?
I factory reset and it's up to date. Looks like it's going back.
Sent from my Pixel XL using XDA-Developers Legacy app
Just received a replacement device with the same issue.
Silentoath21 said:
Just received a replacement device with the same issue.
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msimon4 said:
I recently received a refurbished Pixel XL from Google (warranty). The night light mode seems very orange and dark compared to my old one. Is this how it is supposed to be?
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I smell another RMA
Silentoath21 said:
Just received a replacement device with the same issue.
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Can you post a better picture side by side with a device without the tint? This is not a known issue so I'm curious to see it.
Silentoath21 said:
Just received a replacement device with the same issue.
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What is your brightness set at. I can make mine look like that if I turn the brightness down to 25 percent or so. Once my brightness is up to 60 percent or so it looks exactly like the images of it I can find on the web.
It looks different because the camera is not able to pick up the proper exposure, I think its the same as ours. The mode is pretty yellowish/orangish indeed.
ithehappy said:
It looks different because the camera is not able to pick up the proper exposure, I think its the same as ours. The mode is pretty yellowish/orangish indeed.
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I agree, i don't think it is broke.
bobby janow said:
Can you post a better picture side by side with a device without the tint? This is not a known issue so I'm curious to see it.
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Here it is next to a pixel. Both have nightlight on. Changing brightness didn't make it any less orange/amber.
Silentoath21 said:
Here it is next to a pixel. Both have nightlight on. Changing brightness didn't make it any less orange/amber.
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That is exactly how mine looks. There is nothing wrong with your device. If you don't like the way it looks perhaps you best not use it. I only use it for notifications at night and not for reading. It's just too dark to read an article. So it looks like your first return was a waste of time since it's not going to change no matter how many times you RMA the device.
bobby janow said:
That is exactly how mine looks. There is nothing wrong with your device. If you don't like the way it looks perhaps you best not use it. I only use it for notifications at night and not for reading. It's just too dark to read an article. So it looks like your first return was a waste of time since it's not going to change no matter how many times you RMA the device.
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His looks completely abnormal. Mine looks nothing like that. I've taken pictures of it with two different cameras and can't replicate that intense dark Amber.
toknitup420 said:
His looks completely abnormal. Mine looks nothing like that. I've taken pictures of it with two different cameras and can't replicate that intense dark Amber.
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Don't know what to tell you then. Mine looks exactly like his picture. Side by side I can't tell the difference at all. I guess some others will need to weigh in.
Orange Night Light
Has anyone found a solution to this yet besides sending it back, mine had the same issue and the next one they send me was the same way.
Enabling sRGB mode in Developer Options makes Night Light look much less orange on my Pixel XL.
In Android O it gives the option to control the amount of tint you want. On my replacement pixel, the tint isn't as strong as my first one.
Just chiming in, It looks VERY orange to me.
oddly enough after seeing this thread i got three pixels together (from my friends) two XL's and one small to compare them.
The smaller pixel did have a very heavy orange glow compared to both the XL's, but no where close to this.
I have an RMA XL I'm not keeping and sending back, orangeness is identical to my current XL.
Howdy y'all, just to chime in on this for those who are still interested/find this via a search:
I first noticed this on my dad's refurbished xl some time ago, because mine (got it back when the phone first launched) didn't look anything like that.
Just today I got a refurbished xl from Google, and it has the same very orange nightlight.
So it seems that the refurbished ones have this problem, not sure why perhaps hardware issue?
As mentioned, a fix is to enable sRGB in dev option as that makes it look more Amber like it's supposed to, or just turn the nightlight intensity down.
Mainly though I'm curious what is up with this and why the refurbs are different?
dragonboydbboy said:
Howdy y'all, just to chime in on this for those who are still interested/find this via a search:
I first noticed this on my dad's refurbished xl some time ago, because mine (got it back when the phone first launched) didn't look anything like that.
Just today I got a refurbished xl from Google, and it has the same very orange nightlight.
So it seems that the refurbished ones have this problem, not sure why perhaps hardware issue?
As mentioned, a fix is to enable sRGB in dev option as that makes it look more Amber like it's supposed to, or just turn the nightlight intensity down.
Mainly though I'm curious what is up with this and why the refurbs are different?
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Click to collapse
On my refurbished pixel XL when on turn the data saver on and the 1/4 moon looking thing on the phone dims and the data saver turn the top and the bottom orange, not the screen. The screen is dark but not orange.
My new Pixel XL seems to have some light bands down the screen, it is particularly noticeable on a dark grey background. I've tried to take a picture, but it is hard to show up. So, you may be able to see it, may not.
I don't want to RMA because I've had enough of that, so if it isn't right, I'll just return it.
Thanks
My is the same. I dont care.
When it's charging it's a known issue. Unplug and it goes away.
Mine does it all the time.
I wouldn't worry too much and would just enjoy the phone !
gman88667733 said:
Mine does it all the time.
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I can't see anything from that pic. Can you take a picture of it with a dark background.
It is difficult to show with my 6P camera. I can assure you that there are a lot of light bands down the screen and it is very uneven. Considering just getting a Pixel 2 XL instead... Shame really, this is a good phone
gman88667733 said:
My new Pixel XL seems to have some light bands down the screen, it is particularly noticeable on a dark grey background. I've tried to take a picture, but it is hard to show up. So, you may be able to see it, may not.
I don't want to RMA because I've had enough of that, so if it isn't right, I'll just return it.
Thanks
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I received a brand new pixel XL 128 gb from Google, to replace my 2nd 6p that went bad. When I turned it on, there were light blue lines down the left half of screen and either green or yellow lines down the right side of screen. Called Google. They told me to send it back and they would replace it with another New one. The next day I received a email stating that they had already shipped me a refurbished pixel XL 128gb. I protested, but got nowhere.
The refurbished pixel XL is working ok.. getting excellent battery life. It's rooted with twrp and su & suhide. Passes safety net, and it's certified.
Wow, nice battery.
Decided I'm sending it back for a refund. I can't be bothered to RMA. I went through about 4 or 5 6Ps before I gave up, so I don't want the same with the Pixel
gman88667733 said:
My new Pixel XL seems to have some light bands down the screen, it is particularly noticeable on a dark grey background. I've tried to take a picture, but it is hard to show up. So, you may be able to see it, may not.
I don't want to RMA because I've had enough of that, so if it isn't right, I'll just return it.
Thanks
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Google replaced my looped 6p with a new pixel XL 128 gb. I opened the sealed box and when I turned it on, there were blue lines down the left side of screen and either green or yellow lines down the right side. I called google, they said to ship it back and they would send me another New one. They lied to me. The next day I received an email stating that they had already shipped me a refurbished pixel XL 128 gb. With nothing else, just the phone. So far the phone is a beast, great battery life and phone is working great. You shouldn't keep a defective phone, it will have no resale value. I was thinking of trading it in for a pixel2 xl 128 gb. But I might not do it. With this new Esim I can't use it on my backup phone. To me that's a drawback.
I apologise for this duplicate post. My Bad
I tried to delete it, erase it, but couldn't find a way to do it.
fiverings said:
With this new Esim I can't use it on my backup phone. To me that's a drawback.
.
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It still has a regular SIM port you can use.
scottjal said:
It still has a regular SIM port you can use.
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Thanks for the info. That's what I would have expected, just had to confirm it. Just just off phone with Fi and they said the same as you.
This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/8 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.
I learned something else. If I manually lower the brightness to a particularly low level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend based on the brightness.
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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I was just thinking I might have to do factory reset, if that doesn't work, and it needs repair/replacement, do I go to an authorized Samsung repair place (I know I have one within about a couple miles of my house), it's
obviously well within warranty, or take it to At&t store as I do have that AT&T Protect Advantage coverage for my phone?
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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Did the factory reset, turned out to be a waste of time. That black bar was showing immediately, right at the setup screen. So I guess it's safe to say that it's a hardware issue, defective whatever. Funny story is that when I bought this phone, my att store only had two of them left, one was immediately defective, it wouldnt get past the main logo screen, and now I got this one and it became defective within just a couple months, got to love it.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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Just left AT&T store where I initially purchased the phone. They're shipping out a brand new note 10+ to me today and I'll get it tomorrow ?
Glad to hear! That definitely sounded like faulty hardware. Funny you saw two failures, I guess it will happen with such complex devices.
Note 10 plus screen goes black
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Tech girl99 said:
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
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You just need the proof of purchase, or, if you got it on contract, the contract itself will suffice