My new Pixel XL seems to have some light bands down the screen, it is particularly noticeable on a dark grey background. I've tried to take a picture, but it is hard to show up. So, you may be able to see it, may not.
I don't want to RMA because I've had enough of that, so if it isn't right, I'll just return it.
Thanks
My is the same. I dont care.
When it's charging it's a known issue. Unplug and it goes away.
Mine does it all the time.
I wouldn't worry too much and would just enjoy the phone !
gman88667733 said:
Mine does it all the time.
Click to expand...
Click to collapse
I can't see anything from that pic. Can you take a picture of it with a dark background.
It is difficult to show with my 6P camera. I can assure you that there are a lot of light bands down the screen and it is very uneven. Considering just getting a Pixel 2 XL instead... Shame really, this is a good phone
gman88667733 said:
My new Pixel XL seems to have some light bands down the screen, it is particularly noticeable on a dark grey background. I've tried to take a picture, but it is hard to show up. So, you may be able to see it, may not.
I don't want to RMA because I've had enough of that, so if it isn't right, I'll just return it.
Thanks
Click to expand...
Click to collapse
I received a brand new pixel XL 128 gb from Google, to replace my 2nd 6p that went bad. When I turned it on, there were light blue lines down the left half of screen and either green or yellow lines down the right side of screen. Called Google. They told me to send it back and they would replace it with another New one. The next day I received a email stating that they had already shipped me a refurbished pixel XL 128gb. I protested, but got nowhere.
The refurbished pixel XL is working ok.. getting excellent battery life. It's rooted with twrp and su & suhide. Passes safety net, and it's certified.
Wow, nice battery.
Decided I'm sending it back for a refund. I can't be bothered to RMA. I went through about 4 or 5 6Ps before I gave up, so I don't want the same with the Pixel
gman88667733 said:
My new Pixel XL seems to have some light bands down the screen, it is particularly noticeable on a dark grey background. I've tried to take a picture, but it is hard to show up. So, you may be able to see it, may not.
I don't want to RMA because I've had enough of that, so if it isn't right, I'll just return it.
Thanks
Click to expand...
Click to collapse
Google replaced my looped 6p with a new pixel XL 128 gb. I opened the sealed box and when I turned it on, there were blue lines down the left side of screen and either green or yellow lines down the right side. I called google, they said to ship it back and they would send me another New one. They lied to me. The next day I received an email stating that they had already shipped me a refurbished pixel XL 128 gb. With nothing else, just the phone. So far the phone is a beast, great battery life and phone is working great. You shouldn't keep a defective phone, it will have no resale value. I was thinking of trading it in for a pixel2 xl 128 gb. But I might not do it. With this new Esim I can't use it on my backup phone. To me that's a drawback.
I apologise for this duplicate post. My Bad
I tried to delete it, erase it, but couldn't find a way to do it.
fiverings said:
With this new Esim I can't use it on my backup phone. To me that's a drawback.
.
Click to expand...
Click to collapse
It still has a regular SIM port you can use.
scottjal said:
It still has a regular SIM port you can use.
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Click to collapse
Thanks for the info. That's what I would have expected, just had to confirm it. Just just off phone with Fi and they said the same as you.
Related
Hey,
I have had my device for one week, so under DSR working days I should still have time to return.
I have discovered a dead pixel at the top of the screen, which is always blue - I will try and get hold of tMobile tomorrow but wondering if anything else I can do or if It can be sorted.
The pixel appears blue on bright backgrounds, and is annoying - but i'm pissed because i got it last saturday, so its 7 days till now, may be on my own grrr - They state that the 7 days cooling of starts the day after the phone arrived, so its now 8 days so today is fine, however DSR states working days, minus weekend and good friday I should have a few more days - None the less hoping to get it replaced? Oh, forgot Easter Monday too :S
I've emailed tmobile and will try and phone them now, hopefully CS is still open.
Thanks
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S
Nelsaidi said:
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S
Click to expand...
Click to collapse
Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.
I am just curious as to why you say PLEASE HELP!! it's not like we can help you. Just return it for warranty or replacement.
Its panic - and when one does it they become ignorant
Well, I've contacted TMobile, they have no HTC Desire stock so cant exchange it now, however I'll call back tomorrow and a note has been left incase I'm out of the 7 working day DSR period.
Spoke with a lady who hadnt the idea what a dead pixel was and said "in the meantime ask HTC if there is a solution"
Thanks
I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.
Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?
killyouridols said:
Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?
Click to expand...
Click to collapse
Basically - yes. It also depends how many and the type of defect within an area. If you have 2 at opposite ends of the display - this could be ok, however if they were close together - could be classed as a defect. Its basically up to HTC and what their criteria is.
I would have thought they would replace a dead pixel, even if it was only one. Let us know how you get on with your replacements.
zonkkk said:
I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.
Click to expand...
Click to collapse
No way in hell will they swap it for a new one if it's a few months old. Do it right away and they MIGHT, maybe.
T-mobile agreed to swop mine out 3 weeks ago but haven't replaced it yet due to lack of stock. Whilst I could chase them I'm not overly rushed as I still haven't received my screen protectors yet!
irkan said:
Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.
Click to expand...
Click to collapse
I have a red pixel.. what does that mean? I have had it for a long time but im not sure if its dead or stuck..? thanks in advance
dead pixel means that nothing is shown the pixel is only ever black... stuck pixel means that it only ever shows one colour...
that was the definitions i was last told anyways!!
You both have dead pixels. I think it highly improbable that they will ever become unstuck. Hehe.
If you can take it back then do so quickly because only a new screen will fix it.
Sent from my HTC Desire using XDA App
If the pixel is red, or any other color except white or black, it probably is a stuck pixel. And I read the beginpost quickly, and if I remember well (it's pretty late here, sorry for any possible mistakes in my post), the pixel sometimes changed.
If that is the case, it is absolutely not dead. If an app which 'wakes up' the pixels doesn't work, I don't know what will. And last, I wonder if your provider or the manufacturer will repair this for free. I read somewhere that there have to be a certain amount of dead pixels before it is accepted for a free repair.
New note 2014, and last night I noticed a pixel that wasn't doing what it was meant to be doing, so I ran the typical tests with different colour backgrounds.
This pixel didn't seem to change colour at all, but remained white. Which I thought (after Google research) meant a stuck pixel. So I rubbed at it and did the flashy screen program to try and unstuck it but to no avail.
Now for the slightly weird part... If I leave the screen on a standard colour (like the home screen) the pixel is not that noticeable... until it flashes. Every few seconds or so the pixel will flash a brighter white for a moment before going back to its usual dull white.
Which isn't stuck pixel behaviour that I'd hear do before. It's not mentioned on any of the dodgy pixel behaviour. So I thought I'd ask about it before I try and get an exchange tomorrow! (im working this evening so will have a day to make any fix attempts)
Thanks for any Advice!
nirurin said:
New note 2014, and last night I noticed a pixel that wasn't doing what it was meant to be doing, so I ran the typical tests with different colour backgrounds.
This pixel didn't seem to change colour at all, but remained white. Which I thought (after Google research) meant a stuck pixel. So I rubbed at it and did the flashy screen program to try and unstuck it but to no avail.
Now for the slightly weird part... If I leave the screen on a standard colour (like the home screen) the pixel is not that noticeable... until it flashes. Every few seconds or so the pixel will flash a brighter white for a moment before going back to its usual dull white.
Which isn't stuck pixel behaviour that I'd hear do before. It's not mentioned on any of the dodgy pixel behaviour. So I thought I'd ask about it before I try and get an exchange tomorrow! (im working this evening so will have a day to make any fix attempts)
Thanks for any Advice!
Click to expand...
Click to collapse
If you purchased it local to you and it can be exchanged.......I would backup data and then exchange it.
kkretch said:
If you purchased it local to you and it can be exchanged.......I would backup data and then exchange it.
Click to expand...
Click to collapse
I bought it online, but from john lewis, and there is a local store. Already have a replacement reserved for tomorrow pickup. Fingers crossed
After using my Pixel daily for 6 months (got the first batch, pre December 25th) and having next to no issues with it (wifi strength sucks, even with Xceed kernel, but it's better than it was), half of my screen decided it wanted to go goofy. I was using it two days ago and everything was working fine, I used it yesterday morning for a few minutes and then plugged it into the Google charger that came with it and let it sit on my couch for a few hours while it was charging. I got on the bus, and pressed the power button to wake the screen and nothing happened. Thinking I had it turned off I held the power button for a few second, and still nothing. So I held it for 30 seconds and when it brought up the bootloader warning the right side of the screen was glitching, same thing happened on the Google logo, boot animation, and continued into Android. I powered it off, hoping it would go away but it didn't. The slight glitch then turned into static "snow" which will then change sporadically based on what I'm doing on the tablet. That area of the screen still works perfectly because touch input works, and when I take a screenshot and view that area of the screen it shows up just as it should. It seems like there is an overlay on the right side of the screen that won't go away. Since it happens from the moment you turn it on makes me think it's a hardware issue but the fact that the screen itself still works perfectly makes me think it's a software issue. I haven't flashed the stock ROM back on it yet or locked it backup yet since I don't have a type c to type a adapter with me, it's still under warranty but I wanted to see if you guys could help me fix it before I sent it back.
TL; DR
This just started happening to me today, exactly as you described.
Interesting. I just RMA'd mine, should be receiving it within the next few days.
I'm returning mine too. I've determined that it's hardware because when I applied pressure around the edges of the screen I felt something slightly pop into place and then the problem was temporarily corrected. If I apply slight pressure to parts of the screen it happens again.
At this point I've flashed back to stock and I'm in an eternal recovery bootloop that I can't fix because acquiring USB drivers that work is incomprehensively difficult.
Just had mine go as well :crying:
Oh wow, that sucks. At least I'm not the only one though. I just got my new one a few days ago and all is well so far, hopefully this one won't screw up. RMA process was very smooth.
As for the USB drivers I usually have to install them manually by using the "select driver from a list"
Sent from my Pixel C using Tapatalk
Same issue on my first one
Here's my post from the mapping problems to serial # thread.
Google RMA process was fine once I was finally able to get a chat window with them.
Be sure to post to the problem mapping thread to help others!!
Add me to the list. Just went through the RMA process and am now waiting for the replacement to come. I can deal with the wifi issue and the random reboots, but having half of your screen corrupted is unacceptable. I don't even know how this is possible unless some genius at the pixel C team decided that it's cheaper to source half a screen and glue them together.
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
brando56894 said:
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
Click to expand...
Click to collapse
Most likely some latently defective silicon from Nvidia.
Sent from my Pixel C using Tapatalk
pkelly517 said:
Most likely some latently defective silicon from Nvidia.
Click to expand...
Click to collapse
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
brando56894 said:
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
Click to expand...
Click to collapse
Of course screenshots would come out perfectly. It's just a memory dump of the video RAM. This is a problem with getting that memory to the display. I think the display driver is part of the SoC. I could be wrong. Maybe it's a cable.
But it seems like a bit in the display driver is never getting enabled.
Sent from my Nexus 5X using Tapatalk
I'm fairly certain that it's a physical issue with the screen or the connection to the screen. When I had this issue I saw a visible change when I applied some light pressure around the edges of the screen. At one point it almost felt like something popped into place and the problem went away (then resumed.) Also, if I applied some pressure on the lagging side of the screen I would see some odd behavior as if the connection was fluctuating. I didn't squeeze hard, but it didn't take much.
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Wow really? That's no good!
Pixel C Screen Issues
Add me to the list, as of this morning. 8 months old.
SpaceGooner said:
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Click to expand...
Click to collapse
what's the serial# of your replacement?
lude219 said:
what's the serial# of your replacement?
Click to expand...
Click to collapse
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
SpaceGooner said:
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
Click to expand...
Click to collapse
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
lude219 said:
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
Click to expand...
Click to collapse
Thanks for the info. Not sure I'll be able to determine what s/n Google sends me next time, but here's hoping I get a good one and that I've just been unlucky so far. I won't be able to RMA until I get home from vacation later in the week anyway. If they send me another Pixel C that develops the half screen problem down the line, I will surely have to get a refund and maybe go for a top end Chromebook (with Google Play of course) next time.
I recently received a refurbished Pixel XL from Google (warranty). The night light mode seems very orange and dark compared to my old one. Is this how it is supposed to be?
No.
The only time I've seen my night light orange was on a custom ROM that I guess had it miscalibrated or using the wrong driver.
Have you tried wiping and updating to the latest firmware yet?
I factory reset and it's up to date. Looks like it's going back.
Sent from my Pixel XL using XDA-Developers Legacy app
Just received a replacement device with the same issue.
Silentoath21 said:
Just received a replacement device with the same issue.
Click to expand...
Click to collapse
msimon4 said:
I recently received a refurbished Pixel XL from Google (warranty). The night light mode seems very orange and dark compared to my old one. Is this how it is supposed to be?
Click to expand...
Click to collapse
I smell another RMA
Silentoath21 said:
Just received a replacement device with the same issue.
Click to expand...
Click to collapse
Can you post a better picture side by side with a device without the tint? This is not a known issue so I'm curious to see it.
Silentoath21 said:
Just received a replacement device with the same issue.
Click to expand...
Click to collapse
What is your brightness set at. I can make mine look like that if I turn the brightness down to 25 percent or so. Once my brightness is up to 60 percent or so it looks exactly like the images of it I can find on the web.
It looks different because the camera is not able to pick up the proper exposure, I think its the same as ours. The mode is pretty yellowish/orangish indeed.
ithehappy said:
It looks different because the camera is not able to pick up the proper exposure, I think its the same as ours. The mode is pretty yellowish/orangish indeed.
Click to expand...
Click to collapse
I agree, i don't think it is broke.
bobby janow said:
Can you post a better picture side by side with a device without the tint? This is not a known issue so I'm curious to see it.
Click to expand...
Click to collapse
Here it is next to a pixel. Both have nightlight on. Changing brightness didn't make it any less orange/amber.
Silentoath21 said:
Here it is next to a pixel. Both have nightlight on. Changing brightness didn't make it any less orange/amber.
Click to expand...
Click to collapse
That is exactly how mine looks. There is nothing wrong with your device. If you don't like the way it looks perhaps you best not use it. I only use it for notifications at night and not for reading. It's just too dark to read an article. So it looks like your first return was a waste of time since it's not going to change no matter how many times you RMA the device.
bobby janow said:
That is exactly how mine looks. There is nothing wrong with your device. If you don't like the way it looks perhaps you best not use it. I only use it for notifications at night and not for reading. It's just too dark to read an article. So it looks like your first return was a waste of time since it's not going to change no matter how many times you RMA the device.
Click to expand...
Click to collapse
His looks completely abnormal. Mine looks nothing like that. I've taken pictures of it with two different cameras and can't replicate that intense dark Amber.
toknitup420 said:
His looks completely abnormal. Mine looks nothing like that. I've taken pictures of it with two different cameras and can't replicate that intense dark Amber.
Click to expand...
Click to collapse
Don't know what to tell you then. Mine looks exactly like his picture. Side by side I can't tell the difference at all. I guess some others will need to weigh in.
Orange Night Light
Has anyone found a solution to this yet besides sending it back, mine had the same issue and the next one they send me was the same way.
Enabling sRGB mode in Developer Options makes Night Light look much less orange on my Pixel XL.
In Android O it gives the option to control the amount of tint you want. On my replacement pixel, the tint isn't as strong as my first one.
Just chiming in, It looks VERY orange to me.
oddly enough after seeing this thread i got three pixels together (from my friends) two XL's and one small to compare them.
The smaller pixel did have a very heavy orange glow compared to both the XL's, but no where close to this.
I have an RMA XL I'm not keeping and sending back, orangeness is identical to my current XL.
Howdy y'all, just to chime in on this for those who are still interested/find this via a search:
I first noticed this on my dad's refurbished xl some time ago, because mine (got it back when the phone first launched) didn't look anything like that.
Just today I got a refurbished xl from Google, and it has the same very orange nightlight.
So it seems that the refurbished ones have this problem, not sure why perhaps hardware issue?
As mentioned, a fix is to enable sRGB in dev option as that makes it look more Amber like it's supposed to, or just turn the nightlight intensity down.
Mainly though I'm curious what is up with this and why the refurbs are different?
dragonboydbboy said:
Howdy y'all, just to chime in on this for those who are still interested/find this via a search:
I first noticed this on my dad's refurbished xl some time ago, because mine (got it back when the phone first launched) didn't look anything like that.
Just today I got a refurbished xl from Google, and it has the same very orange nightlight.
So it seems that the refurbished ones have this problem, not sure why perhaps hardware issue?
As mentioned, a fix is to enable sRGB in dev option as that makes it look more Amber like it's supposed to, or just turn the nightlight intensity down.
Mainly though I'm curious what is up with this and why the refurbs are different?
Click to expand...
Click to collapse
On my refurbished pixel XL when on turn the data saver on and the 1/4 moon looking thing on the phone dims and the data saver turn the top and the bottom orange, not the screen. The screen is dark but not orange.
My pixel 2 XL is about 5 months old. I first came to know about this dead pixel(it's always green coloured, except when displaying black) about 4 months back. Should I exchange the phone or keep it? It does bother me sometimes, especially at night when brightness is turned down. Will Google swap my phone?
Hey,
just go here: https://support.google.com/pixelphone/?hl=de#topic=7078250&contact=1
And choose "Pixel 2 XL (2017)" from the upper right corner. Choose whatever fits your style and ask them
IshamTheGreat said:
My pixel 2 XL is about 5 months old. I first came to know about this dead pixel(it's always green coloured, except when displaying black) about 4 months back. Should I exchange the phone or keep it? It does bother me sometimes, especially at night when brightness is turned down. Will Google swap my phone?
Click to expand...
Click to collapse
You have a two year manufacturer warranty on that device, and that's clearly a manufacturer defect, so yes.
I got a dead pixel on my screen after 2 months and they RMA'ed it without any problems.
Think you should have a good chance at RMA...
I just RMA'd mine for it. Purchased day 1, received week 1 of launch. Out the box there was one solid black dot/pixel. Tried running pixel fixers and they did nothing. Held onto the phone for a while until the speaker problem started getting worse. I mentioned both but they used the dead pixel as the RMA reason.