Develop Bugs

Dead Pixel - Please Help!!

Hey,
I have had my device for one week, so under DSR working days I should still have time to return.
I have discovered a dead pixel at the top of the screen, which is always blue - I will try and get hold of tMobile tomorrow but wondering if anything else I can do or if It can be sorted.
The pixel appears blue on bright backgrounds, and is annoying - but i'm pissed because i got it last saturday, so its 7 days till now, may be on my own grrr - They state that the 7 days cooling of starts the day after the phone arrived, so its now 8 days so today is fine, however DSR states working days, minus weekend and good friday I should have a few more days - None the less hoping to get it replaced? Oh, forgot Easter Monday too :S
I've emailed tmobile and will try and phone them now, hopefully CS is still open.
Thanks
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S

Nelsaidi said:
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S
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Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.

I am just curious as to why you say PLEASE HELP!! it's not like we can help you. Just return it for warranty or replacement.

Its panic - and when one does it they become ignorant
Well, I've contacted TMobile, they have no HTC Desire stock so cant exchange it now, however I'll call back tomorrow and a note has been left incase I'm out of the 7 working day DSR period.
Spoke with a lady who hadnt the idea what a dead pixel was and said "in the meantime ask HTC if there is a solution"
Thanks

I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.

Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?

killyouridols said:
Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?
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Basically - yes. It also depends how many and the type of defect within an area. If you have 2 at opposite ends of the display - this could be ok, however if they were close together - could be classed as a defect. Its basically up to HTC and what their criteria is.

I would have thought they would replace a dead pixel, even if it was only one. Let us know how you get on with your replacements.

zonkkk said:
I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.
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No way in hell will they swap it for a new one if it's a few months old. Do it right away and they MIGHT, maybe.

T-mobile agreed to swop mine out 3 weeks ago but haven't replaced it yet due to lack of stock. Whilst I could chase them I'm not overly rushed as I still haven't received my screen protectors yet!

irkan said:
Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.
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I have a red pixel.. what does that mean? I have had it for a long time but im not sure if its dead or stuck..? thanks in advance

dead pixel means that nothing is shown the pixel is only ever black... stuck pixel means that it only ever shows one colour...
that was the definitions i was last told anyways!!

You both have dead pixels. I think it highly improbable that they will ever become unstuck. Hehe.
If you can take it back then do so quickly because only a new screen will fix it.
Sent from my HTC Desire using XDA App

If the pixel is red, or any other color except white or black, it probably is a stuck pixel. And I read the beginpost quickly, and if I remember well (it's pretty late here, sorry for any possible mistakes in my post), the pixel sometimes changed.
If that is the case, it is absolutely not dead. If an app which 'wakes up' the pixels doesn't work, I don't know what will. And last, I wonder if your provider or the manufacturer will repair this for free. I read somewhere that there have to be a certain amount of dead pixels before it is accepted for a free repair.

yellow screen tint/spot FIX!

1) go to display settings and set sleep to never turn off and brightness to full
2) install 'dead pixel detect and fix' from market
3) open 'dead pixel detect and fix' select colors, custom then a nice bright yellow
4) once your screen is bright yellow put on charge and leave for the night
I'm unsure if this fixed my problem or just a coincidence that my screen got better over night anyway but I thought I would share to see if it helps anyone else.

djpoe said:
1) go to display settings and set sleep to never turn off and brightness to full
2) install 'dead pixel detect and fix' from market
3) open 'dead pixel detect and fix' select colors, custom then a nice bright yellow
4) once your screen is bright yellow put on charge and leave for the night
I'm unsure if this fixed my problem or just a coincidence that my screen got better over night anyway but I thought I would share to see if it helps anyone else.
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This sort of trick helped me solve flickering but only temporarily.. I think yout problem will come back as well
Sent from my GT-N7000 using xda premium

It had been 2 days and is still good. I read up that a lot of one x's have the same problem, yellow smudges appears about 3 days after purchase but suppose to fade after about 2 weeks. So I don't think it will return this is just to speed things up a little.

I thought that it was due to hardware, but maybe not so much?

Well ill try to work on it for few days on full brightness, maybe it will reduce the glue grain, I noticed its on all one Xs they just vary in intensity

Sometimes pixels get stuck at a colour and flashing the area between different colours really fast can fix it.
Sent from my HTC One X using xda premium

Unfortunately my screen is yellow at the bottom and every pixel app I find has the menu bar there. What I did do though was leave chrome on the settings page and it did help to reduce it., however I've just been playing some fruit ninja. My phone got hot the touch screen stopped working correctly and the yellow is back worse than before

I am trying this now and will let it run overnight.
I currently have 2 yellow spots on the top of my screen. Hoping this will make them go away faster.

chris_lyon82 said:
Unfortunately my screen is yellow at the bottom and every pixel app I find has the menu bar there. What I did do though was leave chrome on the settings page and it did help to reduce it., however I've just been playing some fruit ninja. My phone got hot the touch screen stopped working correctly and the yellow is back worse than before
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My yellow blobs was at the top of the screen, so the black menu bar at the bottom wasnt a concern for me. I am currently using tripndroids cm9 build that takes the black bar away and gives you full resolution use. Only attemp cm9 if your boot loader has allready been unlocked, so you can still replace your phone if things dont improve.
for anyone using cm9 they dont have the option to turn display sleep off completly, so i would recomend downloading an app callled 'screen on' that does the job from the market.

The yellow tint/spot isnt a hardware fault. It comes from poor manufacturing processing. If you squeeze hard on the edge of the screen for prolonged time, the yellow tint/spot appears. Once the pressure on the screen is normalized, the tint/spot will be gone. However, there is a chance that prolonged pressure will cause permanent damage, it is wise for you guys NOT to put your H1X into your jeans pocket!
Sent from my HTC One X using XDA

treebill said:
Sometimes pixels get stuck at a colour and flashing the area between different colours really fast can fix it.
Sent from my HTC One X using xda premium
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That can be achieved by just clicking fix on the dead pixel app, when i attempted this for about 2 hours i never saw any changes as after just trying a constant yellow i instantly saw that my screen got brighter, whiter and the yellow smudges on top of my screen started to fade. I compare to my partners one x to check for improvements.

Any luck?
Sent from my HTC One X using XDA

I do hope that this solution help you with that problem.. however there must be a reason why HTC help support keeping my HOX at their location , as far as I know they waiting for new battery as well as NEW LCD..according to that information must be smth wrong with LCD... (yellow dots of course)
So I need to switched back to my HP pre 3 for a while..

Hi i have the same problem with my HOX, my HOX is perfect except for the blue spot when i turn my screen brightness to full and use a black wallpaper you can see the blue spot, i dont know what i must to do because it is my second HOX and it took me 2 weeks to get a replacement unit from virgin if any body in here has experience with htc australia service centre please let me know thanks (i did try to use the app but no luck)
Sent from my HTC One X using Tapatalk 2

Alright -
I let it run for like 12 hours last night.
My yellow spots are about 75 percent gone!!!!
I am going to let it run again tonight and will give another update.
For those of you will yellow spots I would suggest giving this a shot. So far it seems to be working for me. Although I will keep an eye on it to see if it comes back or gets worse again.
Thanks!

any idea if this deals with the glue grain too?

I don't think the color really matters - what metters is that it is left alone AND getting warm.
I guess if you put a book on top of it while running a 3D game, 90% of the spots will be gone momentarily, but as soon as you start using it they will creep back because it is a lamination problem and not a screen problem...
And for those who claim their spots "disappeared" after a week - yes, they did disappear for me one day, but were back once I started using it heavily.

the spots problem will not appear for those who have a flawlessly fit screen
this is why i advice those with lamination issues to get rid of the phone, lamination issues = spots, uneven whites and chance of dust get in

Does anyone have any further evidence that this works? I've got a very light yellow haze/spot in the bottom right hand corner of my screen which I'm not too happy about.
Hoping that it does work because I don't really want to go through the hassle of acquiring a replacement. I will do if the problem is terminal though.
Thanks.

I don't have the yellow spots. But the top part of my screen has a yellow tint. This is my second phone and its perfect apart from this. Only had it a couple of days though so I'll give it time to see if it will fade.
I can only do a swap once more and I don't want to end up with a worse phone and have to send it away for repair.
Dilemma!
Sent from my HTC One X using XDA

Flickering white pixels in some places?

Just received my second One X from amazon UK (first was sent back due to charging issues).
Been getting some weird things with the screen on this one, which I haven't heard of in the other threads. I have a fair amount of pixels on the screen that will flicker white on certain screens, particularly on the pull-down notification. The pixels seem to be roughly distributed along two vertical lines on the screen, and there's about 20-30, although it's hard to tell since they never flicker all at once. The white pixels don't show up in screenshots, so I don't think it's a software issue, although it's possible, I suppose.
They never show up on solid colors as far as i can make out, but i get them on the camera preview and in the notification drawer (seems to be that shade of grey combined with the fine texture that sets it off). Very occasionally I get it on the bubbles live wallpaper. I also get it when viewing screenshots of the notification pulldown, so it seems to be the colour/texture, not the actual window being drawn.
I can't tell if this is a software or hardware issue.. I've done a few reboots and a factory reset, which did absolutely nothing. It's always the same pixels, which suggests hardware to me, but then it's oddly specific circumstances that set it off.
Any ideas/anyone else getting similar issues?

Edit: re-reading your post it may not be what I thought. Info below for the "usual" screen flicker issue.
It's a well known issue that pretty much everyone has. The backlight flickers slightly due to a voltage drain when the CPU is busy, causing whites and greys to turn a slightly warmer "colour" for a moment.
It's fixed in the 1.29.11 (not 1.29.7) update which just rolled out in Europe and should follow in the UK in about 2 weeks. It takes up to 2 more weeks after the update for it to monitor the voltage of your individual screen and learn to compensate so the flicker goes away.

Yeah, it's not the backlight, it's literally single pixels flickering from their correct colour to white.

So I've been through the standard factory reset crap with customer service, and they're recommending I sent it in for repair. Has anyone had any luck with the repair centre (I'm in the UK)?
Not sure if it's even worth sending it back since I'm still not sure if it's a hardware or software issue. If it's a software issue, will they fix it, or will they just turn it back and go "nope, couldn't find anything"?

I have EXACTLY the same issue, but with two pixels only, I'm almost convinced it's a hardware fault because I'm on a custom rom and it's still there, I got mine without a warranty though so I'll have to deal with it, any suggestions other than acceptance?

I have same issue, i change the rom and now its fine. it was almost on 3 or 4 roms, and finally its disappear

kami2k said:
I have same issue, i change the rom and now its fine. it was almost on 3 or 4 roms, and finally its disappear
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Well thank you that's rather comforting to know, fingers crossed

[Q] Vertical Line

Hey,
Just curious if anyone has had an issues with a Vertical Black Line on there screen,
i notice it mainly with things that are orange or red,
everything else seemed to be fine had the phone a few months,
i sent it in for repair,
but just curious if this is a common thing,

I've never personally heard of that happening, and its definitely not happening on my phone. Did you grab a photo before you sent it back at all? Curious.

Sounds like a hardware issue, such as screen gone bad, or ribbon cable or other connection becoming loose.
The issue of vertical lines on the screen popped up fairly occasionally back in the days when slide or flip-open keyboards were in vogue. The moving joint between the screen and the rest of the phone would sometimes cause the ribbon cable to fray or become loose.

same issue
got it back from repair . same issue said on the slip they flashed software.
issue still there mainly when u look at red images

burger30 said:
got it back from repair . same issue said on the slip they flashed software.
issue still there mainly when u look at red images
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Click to collapse
That's pretty f... up! This is most definitely hardware issue and they should have taken care of it. Problem is always to describe the problem to repair center good enough to make them see it.... Next time you should leave a pic on the phone with which the prob is easily recognizable and make them look at it.

Yes ,
A red background will be on it when its sent back, and nothing elese but the background,
i explained it pretty good to them , but will certainly be sending it back again

got it back ,screen replaced and bezel ,software says official now and not tampered and says relocked its workin great

Part of Note 10+ Screen Goes Black

This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/8 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.

I learned something else. If I manually lower the brightness to a particularly low level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend based on the brightness.

It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.

willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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I was just thinking I might have to do factory reset, if that doesn't work, and it needs repair/replacement, do I go to an authorized Samsung repair place (I know I have one within about a couple miles of my house), it's
obviously well within warranty, or take it to At&t store as I do have that AT&T Protect Advantage coverage for my phone?

willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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Did the factory reset, turned out to be a waste of time. That black bar was showing immediately, right at the setup screen. So I guess it's safe to say that it's a hardware issue, defective whatever. Funny story is that when I bought this phone, my att store only had two of them left, one was immediately defective, it wouldnt get past the main logo screen, and now I got this one and it became defective within just a couple months, got to love it.

willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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Just left AT&T store where I initially purchased the phone. They're shipping out a brand new note 10+ to me today and I'll get it tomorrow ?

Glad to hear! That definitely sounded like faulty hardware. Funny you saw two failures, I guess it will happen with such complex devices.

Note 10 plus screen goes black
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.

Tech girl99 said:
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
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You just need the proof of purchase, or, if you got it on contract, the contract itself will suffice