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Hi.
I talked with both my carrier and samsung and they tell me that even if I install an official samsung firmware myself (unless I use kies) that the warranty is void.
Do their claims have any grounding in the law?
Can samsung technicians have any way of telling whether I installd a rom myself through odin (assuming the custom rom counter remains 0)?
Unfortunately I have a carrier for which there is no official rom available (drei in austria).
Does this mean to be sure to get warranty I have to wait until one becomes available so I could flash back to that one after I did any modifications?
Thanx in advance!
Samsung can write (almost) anything they like in their warranty requirements. What you should check is your country's consumer legislation, in many European countries there is a 2 year warranty, where they would have to prove that your flashing or hacking is the direct cause to any issues to have the warranty voided. This warranty would be related to the retailer.
That said, I do not think it possible to see that you've flashed if the rom is stock with correct csc, with the counter at zero, unless your carrier has it heavy branded. Take a screenshot of everything in "about phone" to make sure you know what version it came with.
Sent from my GT-N7100 using Tapatalk 2
Technically yes Samsung will know if you flash anything.
But , the guys working in sales department, whom most likely you will deal with for warranty issue, will never be able to find out, if you restore to stock version.
So no issues of warranty.
Have all fun flashing all custom roms, nothing to worry.
Sent from my SGH-I317M using xda app-developers app
What ever rom you install you can easily restore to the one which is meant for your specific device using kies.
Find my thread how to revert to original stock rom using kies.
Read the instructions and it will put in your phone the latest for your device.
Sent from my GT-N7100 using xda premium
Very upset with Samsung. My GS3 suffered sudden death but, because I rooted it 6 months ago, they are refusing to repair it under warranty.
I don't want the same to happen to my N7100 so I have have unrooted it and gone back to total stock from Spain where I bought it. I would prefer to use the UK firmware and I believe I could flash it with Odin without affecting the binary counter. However, if I have to send it in for repair, would sending it with UK firmware (which will not match the serial number) allow them to void the warranty? Obviously, if it is completely dead they may not be able to check the firmware but I am now very OCD about this after my experience with the GS3.
Anyone know for sure?
http://www.modmymobile.co.uk/category-blog/83-rooting-and-custom-roms-does-not-void-warranty.html
They cannot refuse you warranty in EU even if you used custom firmware. To do that they have to prove it happened because of the firmware you used and not because of harware problem:
Anyway, if you flash uk software your system status will remain Official, i believe that doesnt void the warranty since you're using official samsung rom.
norm2002 said:
Very upset with Samsung. My GS3 suffered sudden death but, because I rooted it 6 months ago, they are refusing to repair it under warranty.
I don't want the same to happen to my N7100 so I have have unrooted it and gone back to total stock from Spain where I bought it. I would prefer to use the UK firmware and I believe I could flash it with Odin without affecting the binary counter. However, if I have to send it in for repair, would sending it with UK firmware (which will not match the serial number) allow them to void the warranty? Obviously, if it is completely dead they may not be able to check the firmware but I am now very OCD about this after my experience with the GS3.
Anyone know for sure?
Click to expand...
Click to collapse
It based to the situation. Regarding your gs3 sds problem. Sssc should repair your phone with foc because they totally unable to track you phone being rooted. Since sds problem will cause your phone totally unable to switch on no matter on any mode.
But, if you having minor issue for accesories such as charger failure, sssc sure will replace without concern your phone being rooted or not. Since use custom rom or other country based rom wont change your imei or serial number.
In other case, if your phone itself having hardware issue and need to leave your phone at sssc and let the technician to checking. Then you might having problem that sssc will refuse to give you foc repair. Even software and hardware are seperate things, but if im not mistaken your warranty will be void once you has modified your phone. You can check your phone status under setting.
Normally the receptionist at counter wont check very detail about your phone status. But when your phone send to technician department, those technician guys sure will noticed.
Sent from my GT-N7100 using xda premium
I don't care what country you live in, unless the manufacturer can prove that rooting your device was the cause of it dying, they are obligated to fix it. If they refuse, sue them.
In the case of the s3 sudden death problem, they know this is a device problem and a wide spread one. They have balls if they're telling you it's because you rooted your phone.
Sent from my Galaxy Note 2 using Tapatalk 2
Akiainavas said:
http://www.modmymobile.co.uk/category-blog/83-rooting-and-custom-roms-does-not-void-warranty.html
They cannot refuse you warranty in EU even if you used custom firmware. To do that they have to prove it happened because of the firmware you used and not because of harware problem:
Anyway, if you flash uk software your system status will remain Official, i believe that doesnt void the warranty since you're using official samsung rom.
Click to expand...
Click to collapse
Thanks for this. I have been dealing with the Amazon repair centre in Germany and I am now using your links to have another go at them. Unfortunately, the GS3 can still go into Download mode and shows the binary counter but any attempted flashing via Odin fails. Keep your fingers crossed for me.
norm2002 said:
Thanks for this. I have been dealing with the Amazon repair centre in Germany and I am now using your links to have another go at them. Unfortunately, the GS3 can still go into Download mode and shows the binary counter but any attempted flashing via Odin fails. Keep your fingers crossed for me.
Click to expand...
Click to collapse
I will, and keep us posted - they took all this from EUR-Lex so i believe it's quite accurate. Hope you'll get your phone repaired.
Hi everyone,
Last week I sent my phone to the retail store in France where I bought it to have it fixed (microphone defect).
The store sent it to Samsung for repair...
The phone was sent back today, repaired (they have change a piece of hardware) but also upgraded against my will to official 4.3 with Knox on...
Screenshot of my new rom
Uploaded with ImageShack.us
I'm sooooooooooooooo UPSET !!!!!
Prior to sending my phone to repair, my GN2 was on 4.1.1 rooted with Miui rom and a custom kernel.
I'm desperate, because I want my root and Miui back !!!
I've read a lot of stuff on 4.3, Knox, the difficulty people have to root official 4.3 with knox, the knox counter moving up to 1, the impossibility (?) to downgrade the bootloader, etc...
But everything I read is confusing and sometimes contradictory...
So here are my questions:
1) Can I downgrade my phone and root it to install the Miui rom (which is base on Samsung 4.1.1) ?
2) Can I get rid of the Knox counter by downgrading ?
3) If I can't get rid of the Knox counter, can I avoid having it raise to 1 ?
4) If I can't avoid raising the knox counter to 1, then what is the consequence ? Does this mean loosing Samsung's warranty ?
Please any help will be welcome
Surfinette, on the verge of Panic + Madness
:crying::crying::crying::crying::crying:
Once there's knox there's no way to remove it.
I read several threads and posts, all still a blur solutions. Some succeed, some fail.
U have to read nd search carefully for those thread say succeed. Spend more time to read on them.
This is the 1st attempt of samsung to use knox for warranty issue. In some countries, the service center still can accept when the value changed. U have to check with samsung in ur country.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
What is really driving me mad, is that the Sammobile website says that 4.3 is still not available in France for the GT-N7100...
Yet Samsung Repair Shop in France managed to upgrade My GN2 to 4.3 without me asking anything about changing the firmware !
What this means is that anyone attempting to avoid Knox for warranty reasons, will ultimately end-up with Knox if their phone goes to repair...
So let's assume I don't care loosing warranty (anyways I consider my phone useless without root, so if I can't root it I will sell it),
- Can I step back to 4.1 ?
Surfinette said:
What is really driving me mad, is that the Sammobile website says that 4.3 is still not available in France for the GT-N7100...
Yet Samsung Repair Shop in France managed to upgrade My GN2 to 4.3 without me asking anything about changing the firmware !
What this means is that anyone attempting to avoid Knox for warranty reasons, will ultimately end-up with Knox if their phone goes to repair...
So let's assume I don't care loosing warranty (anyways I consider my phone useless without root, so if I can't root it I will sell it),
- Can I step back to 4.1 ?
Click to expand...
Click to collapse
As far as I'm aware you cannot downgrade the new bootloader.. Pretty piss poor behaviour by Samsung but what can ya do?
Unfortunate situation.. I hope someone can help you out.
Sent from my Nexus 4 using Tapatalk
Surfinette said:
What is really driving me mad, is that the Sammobile website says that 4.3 is still not available in France for the GT-N7100...
Yet Samsung Repair Shop in France managed to upgrade My GN2 to 4.3 without me asking anything about changing the firmware !
What this means is that anyone attempting to avoid Knox for warranty reasons, will ultimately end-up with Knox if their phone goes to repair...
So let's assume I don't care loosing warranty (anyways I consider my phone useless without root, so if I can't root it I will sell it),
- Can I step back to 4.1 ?
Click to expand...
Click to collapse
From few posts I found online, there has been rumours/news that europe country at the moment is not affected by knox for samsung's warranty.
U can find out more about this.
So, by right, if u do properly for the rooting nd flash custom rom, as long as u know how to do it, u don't need to care about loosing warranty. U may try to google about this stuff.
But, my advise, don't downgrade to any 4.1.2 rom (stock/custom), as it may mess up ur partition, efs partition, or ur imei as well. Unless u really sure how to do this.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
Surfinette said:
What is really driving me mad, is that the Sammobile website says that 4.3 is still not available in France for the GT-N7100...
Yet Samsung Repair Shop in France managed to upgrade My GN2 to 4.3 without me asking anything about changing the firmware !
What this means is that anyone attempting to avoid Knox for warranty reasons, will ultimately end-up with Knox if their phone goes to repair...
So let's assume I don't care loosing warranty (anyways I consider my phone useless without root, so if I can't root it I will sell it),
- Can I step back to 4.1 ?
Click to expand...
Click to collapse
I recommend u not to risk it. (If Samsung did that to me, I would be going back to the service centre and demanding a downgrade.)
Smack that thanks button if I helped.
N7105 Note 2 LTE International powered by Illusion ROM 2.6
Plasma Kernel 2.02
Sent from a small country named Singapore
Would re partitioning with Odin and a pit file get round that to reflash 4.1.1 or 4.1.2? Or is it the case that once the new bootloader is on were screwed? Perhaps one of the devs could let us know..
GT N7105 with XDA Premium......that is all......
---------- Post added at 02:29 AM ---------- Previous post was at 02:24 AM ----------
Just found this for n7100 version.. A
http://forum.xda-developers.com/showthread.php?t=2536418
GT N7105 with XDA Premium......that is all......
the question is do you care about raising the counters for knox? it's basically for warranty purpose. If not, you can try to check http://forum.xda-developers.com/showthread.php?t=2531965
there's a multitool there to remove knox & enable you to root your N2
bearusa said:
Would re partitioning with Odin and a pit file get round that to reflash 4.1.1 or 4.1.2? Or is it the case that once the new bootloader is on were screwed? Perhaps one of the devs could let us know..
GT N7105 with XDA Premium......that is all......
---------- Post added at 02:29 AM ---------- Previous post was at 02:24 AM ----------
Just found this for n7100 version.. A
http://forum.xda-developers.com/showthread.php?t=2536418
GT N7105 with XDA Premium......that is all......
Click to expand...
Click to collapse
yeah..once you upgrade to knox bootloader you will never get to downgrade knox free bootloader..
the link you provide is to downgrade from mj5 leak rom to 4.1.2..its possible for mj5 and below but official 4.3 is big nooo.
Thank you all for your help and support.
I'm completely despaired, don't know what to do...
Someone on the French Miui Forum (an admin on the forum) told me I could safely downgrade to any 4.2.2 rom in order to re-flash Miui, as long as I wouldn't care about the knox counter... he did it himself
Also, you know the worst part of my story (which I didn't know yet when I initiated this post) : My microphone issue is still there, so I really didn't know what Samsung f***ed up with my phone. I'm sending it back to repair once again...
My last option could be to sell my phone and move on to another brand... except that I love the GN2 and its 5.5" screen size
In any case, this is very worrysome for the development scene... because any new phone (by new I mean newly repaired or sold) will end up with knox...
Thank you all for your help and support.
I'm completely despaired, don't know what to do...
Someone on the French Miui Forum (an admin on the forum) told me I could safely downgrade to any 4.2.2 rom in order to re-flash Miui, as long as I wouldn't care about the knox counter... he did it himself
Also, you know the worst part of my story (which I didn't know yet when I initiated this post) : My microphone issue is still there, so I really didn't know what Samsung f***ed up with my phone. I'm sending it back to repair once again...
My last option could be to sell my phone and move on to another brand... except that I love the GN2 and its 5.5" screen size
In any case, this is very worrysome for the development scene... because any new phone (by new I mean newly repaired or sold) will end up with knox...
:crying::crying::crying::crying::crying::crying:
Hey, so I've been bouncing around this place (as well as the google search engine) looking for a download link to a stock firmware (4.1.2) for the SGH-I317M (Bell) version.
Every link I've gotten to, thus far anyway, has been a "hotfile" link, and, as I'm sure you're aware, is no longer available.
Can somebody direct me to a download link to it? I'm looking to unroot my phone so I can update to 4.3
Many thanks in advance.
Go to www.sammobile.com/firmwares type I317M in search box... then scroll down to the Canada (Bell Mobile) firmware you want
DoctorQMM said:
Go to www.sammobile.com/firmwares type I317M in search box... then scroll down to the Canada (Bell Mobile) firmware you want
Click to expand...
Click to collapse
Yeah, I tried doing that and it said the previous version was unavailable to users who aren't "members"; and when I login, it only gives me the current update (which I could easily get from Kies itself if I was going to go that route).
I've managed to find the previous version 4.1.1 via http://stockroms(dot)net/file/GalaxyNote2 - (replace the dot with a 'period' there) so I'll give that a whirl first.
Thanks for replying though!
i10010110i said:
Yeah, I tried doing that and it said the previous version was unavailable to users who aren't "members"; and when I login, it only gives me the current update (which I could easily get from Kies itself if I was going to go that route).
I've managed to find the previous version 4.1.1 via http://stockroms(dot)net/file/GalaxyNote2 - (replace the dot with a 'period' there) so I'll give that a whirl first.
Thanks for replying though!
Click to expand...
Click to collapse
I'm not sure what happened... but, apparently ODIN won't allow my phone to connect to the port correctly.
So, I finally got the previous website working as well; so, now I'm downloading v 4.1.2 from there.
I have the USB debugging mode on, is there something else I should be doing?
If you update to 4.3...you WILL have a locked bootloader...and currently no good way to root..
Additionally....your KNOX flag will trip and your warranty is toast...if you attempt to root...( as of today, and until the devs can fix Sammy's latest patch)...
Beyond that...you can never go back to 4.1.2 again...
Stay on a 4.1.2 bootloader without KNOX and then you can flash every rom we have along with a full return to stock if you want...
An update to 4.3 will stop any means of going back....g
I guess this is true of the official OTA update people are getting?
Man, I don't want that!
gregsarg said:
If you update to 4.3...you WILL have a locked bootloader...and currently no good way to root..
Additionally....your KNOX flag will trip and your warranty is toast...if you attempt to root...( as of today, and until the devs can fix Sammy's latest patch)...
Beyond that...you can never go back to 4.1.2 again...
Stay on a 4.1.2 bootloader without KNOX and then you can flash every rom we have along with a full return to stock if you want...
An update to 4.3 will stop any means of going back....g
Click to expand...
Click to collapse
Those bastards... what is this, Apple!? This is why I love Samsung and Android phones, being able to have control of your own product.
i10010110i said:
Those bastards... what is this, Apple!? This is why I love Samsung and Android phones, being able to have control of your own product.
Click to expand...
Click to collapse
You know that Knox is a Samsung thing right? That and the Knox warranty flag that Samsung says voids their hardware warranty if triggered.
krelvinaz said:
You know that Knox is a Samsung thing right? That and the Knox warranty flag that Samsung says voids their hardware warranty if triggered.
Click to expand...
Click to collapse
Yes, I'm completely aware... I should have said "loved", although I still love my phone and Samsung as a product; however, KNOX is really annoying at the moment.
I've been an Android lover for the past few years anyway, S2, S2 HD LTE, Sony Xperia Z, and now a Note 2. I really don't want to bash Samsung, because I think they make the best product in the market; but, yeah, this KNOX thing really needs to go.
Hi. A few months ago I received a phone for my daughter from my mom. I reset the phone back to factory settings and it's working fine. I had to reset it back to factory again after locking myself out recently but other than that there hasn't been any issues until now. I picked up an activity tracker for my daughter recently and it wasn't connecting to the phone like it should even though it was listed as a compatible device.
Turns out the phone is at Android 4.1.1 and when I try to update it OTA it says there are no updates to download. So I tried updating through Kies and it isn't connecting the phone. At this time I started to do some more research.
The knox counter is at 2 and the device status is modified, which I have never rooted the phone and my mother can't even set up her wifi printer and most certainly can't root a phone. I installed triangle away but the phone needs to be rooted in order to do it's magic.
Do I need to root the phone in order to get the knox counter back to 0? Will this put the phone back where I can get android updates for it? I don't know where to start.
Boot into download mode. Do you see anything about warranty bit? If you do, the updates are working because it sounds like the phone has a stock 4.1.1 rom on a 4.3 or newer bootloader.
sarie15 said:
Hi. A few months ago I received a phone for my daughter from my mom. I reset the phone back to factory settings and it's working fine. I had to reset it back to factory again after locking myself out recently but other than that there hasn't been any issues until now. I picked up an activity tracker for my daughter recently and it wasn't connecting to the phone like it should even though it was listed as a compatible device.
Turns out the phone is at Android 4.1.1 and when I try to update it OTA it says there are no updates to download. So I tried updating through Kies and it isn't connecting the phone. At this time I started to do some more research.
The knox counter is at 2 and the device status is modified, which I have never rooted the phone and my mother can't even set up her wifi printer and most certainly can't root a phone. I installed triangle away but the phone needs to be rooted in order to do it's magic.
Do I need to root the phone in order to get the knox counter back to 0? Will this put the phone back where I can get android updates for it? I don't know where to start.
Click to expand...
Click to collapse
If you would to reset the knox counter to 0x0... yes, you have firstly to root your phone, then install triangle away.
delete
Knox cannot be reset to 0x0 once it has been changed to 0x1.
Since the word "modified" appears in download mode, this leads me to conclude that the phone may be rooted and cannot receive ota updates.
It is strange that the phone is running 4.1.1 with Knox as Knox was not introduced until 4.3.
Before flashing anything, you need to confirm the phone's current bootloader and modem.
audit13 said:
Knox cannot be reset to 0x0 once it has been changed to 0x1.
Since the word "modified" appears in download mode, this leads me to conclude that the phone may be rooted and cannot receive ota updates.
It is strange that the phone is running 4.1.1 with Knox as Knox was not introduced until 4.3.
Before flashing anything, you need to confirm the phone's current bootloader and modem.
Click to expand...
Click to collapse
How do I confirm the bootloader and modem? I literally am learning all the language and how all of this works as I go. All I know is I have a phone that is running 4.1.1 and won't update and when I went to the download odis (I think that's what it is called) said it was tripped 2 times where I was supposed to read the knox number.
I ran to the mobile store it's connected to and they said the T Mobile Galaxy S3 phone that I-Wireless puts out was never given an update past 4.1.1 Not sure how true that is. If that's the case, I probably need to root the phone anyway to force an update (Is that what I would need to do to get it at least to 4.3?
there is an app in the playstore called samsung info. download it and it should tell you bootloader and modem.
pretty sure it is true that 4.1.1 was the last.
heres the link to the xda thread , which of course will lead you to the playstore ; but will tell more detail about the app :
http://forum.xda-developers.com/showthread.php?t=2609045
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Bootlegger version: T999UVDLJA
Modem Board: MSM8260A
Some other info that might help
Root Existence: No
Latest Firmware: Not Found
Knox Warranty Void: Warranty bit not found
Try flashing the stock lja firmware from here: http://www.sammobile.com/firmwares/database/SGH-T999/
way way off topic. @audit13 , is your avatar your cat & is its name audit13.
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Avatar is a cat named Arthur.
I've never flashed something. Sorry if I ask a hundred questions as I go through this.
So you want me to flash the 4.1.1 that's already on the phone? Is that correct? Can I ask why? (I'm just wanting to know the meaning behind the action so understand what your thought process is so I can understand for next time.)
Just follow the directions underneath?
Is this what we're doing?
[GUIDE] How-To Completely Unroot Your Galaxy SIII |Zero Flash Counter|"Normal" Status http://forum.xda-developers.com/showthread.php?t=2136921
if i'm guessing right about what @audit13 & @ arthur (lol) are asking you to do is flash that firmware since the samsung info app said "firmware not found".
you might be confusing firmware version with android version. you say your on 4.1.1 which is the android version.
also if i'm not mistaken that firmware will match your bootloader which is a good thing.
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Ah! That makes sense. In the process of it now. We'll see what happens and if I'm successful with it.
Success. It has auto updated to Android 4.3 after this. Thanks for your help.
good to hear.
that @ arthur (a.k.a. @audit13) knows his androids/tech/uhh...stuff.:good:
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