Develop Bugs

[Q] HTC Desire has black screen

Hello,
I have a HTC Desire S-OFF for a week. I don't think that AlphaRev has something to do with it because I rebooted it at least 6 times since the operation.
The problem began yesterday when it fell from about 2 Ft and the battery went out of the phone. For the first 10 minutes, my screen was looking like a starchart. After that, I removed the battery and now when I try to boot it up, the screen remains black. I can confirm that my phone has booted up because the below buttons are lighten up (when I press on power button) and there is the green LED telling probably that I've got emails. There isn't any scratches or crack on the screen.
I don't know that to do. From where could the problem come?
Thanks in advance.
Vascer

Hello. It's probably a problem from the motherboard, maybe a short circuit or something. If you don't have any esthetic problems maybe you could try and get it to the guarantee and get it repaired for free.
I would be less probably to be a soft problem, since Bricked Screen only comes after flashing some .zip files incompatible.

truy to put your phone in fastboot power+back wait 30 second and then instal the ruu and your phone is back to normal

@UsManyDead. There are just minor scratches on the aluminium chassis but nothing that let me think that I've broken the screen. I'll send it back according to warrenty.
@en_mih. Thanks for you answer. Now they aren't supposed to see that i've rooted and S-OFF my phone?
Thanks for your answers.

nop your waranty is available good luck , wait for the message when you breng your phone home

Good, I'm going to send it to the support by mail. I will get it in ten days according to the technical support I've called this morning. I will call tomorrow because they forgot to give me the adress. Or I will rather ask one of their technicians to pick it up at my home, it is easier.
I will reply again when I will get it back.
Many Thanks.

good luck man

I finally got it back today, their tracking website told it was ready for a bit more than 2 weeks. I had to call the support 3 or 4 times before getting my telephone back (today).
The telephone is working again, they updated and replaced a component. Best news: the warranty worked so many thanks to both of you.
Virgile

[Q] HTC Desire won't boot or charge

Hi! My first post here and, sadly, not a pleasant one for me.
Today I, while charging my rooted Desire (Ginger Villain 2.8, if that matters), launched an app and it crashed (black screen but with status bar still showing). Since none of the buttons were responding, I took out the battery and then put it back in and tried to boot it. I went as far as the GingerVillain logo screen but then stopped the process. Since I was impatient (and dumb...), I pulled the battery out again. On the next boot process it halted at the white HTC screen. But now on the 3rd try it refuses to boot at all. No response what so ever when I press the Power button. Charge LED doesn't light up if I connect the USB cable.
What could I have messed up? Any solutions? I sure hope I haven't bricked it or something... Any help is appreciated!

Can you access hboot or fastboot? If yes, use the last one flash ruu. If not, use the search. There is a thread with nearly the same problem like yours and when I remember correctly, it got solved.

Power + Volume down doesn't work.
The other thread that seemed to be about this problem also involved some physical damage. My phone hasn't been dropped or soaked though.
I will try to get a hold of a charged battery and see what happens. Don't know why would it crash and burn like this considering that I wasn't installing anything. :/

Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.

davebugyi said:
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
Click to expand...
Click to collapse
Had it sitting for approx. 4h with the battery removed. Put it back in and still no response what so ever. Power button doesn't do anything nor does plugging in a charger. Wasn't able to put in a charged battery because no one I know has this phone.
Not happy about this. And I'm pretty sure the tech support will just end up blaming the root...

Well, try to hold down the power button for at least 30 seconds while the battery is off. It works with notebooks. Other than that, no idea.

i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice

AssassinSvK said:
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
Click to expand...
Click to collapse
eehh..no.... if the motherboard is dead - so is the root, they won't know, so you still have your warranty.
My phone also randomly died on me once, it was rooted and S-OFF'd, sent it to htc and they repaired it for me. Don't worry about it just send it off. If it's dead it's dead.

in that case you are right, if mobo is realy dead so the root is dead too, yeah
sent it to htc and you will see

Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?

.gkl said:
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
Click to expand...
Click to collapse
no, all HTC as that you give them is your phone and your battery. No SIM card, no SD, no charger/ cables. Just the phone itself.

they dont need your sdcard, you should give them just phone, battery and thats all, everything else leave home, i just sent my phone with battery to repair, simple

Bumping this thread in case somebody finds it and wants to know the outcome. I gave the phone for repairs and the conclusion was a broken motherboard which they simply replaced.
I have to admit, I was ready to buy a new phone and now that I have my old one back, it's a kinda weird feeling. I definitely do want to upgrade to Galaxy S II but it's still bloody expensive. I guess I'll just wait till the end of my warranty (April next year) for even better phones to hit the market and upgrade then...

[Q] Brand New Galaxy Nexus not loading/Logo boot-loop

Hey guys,, just got my new Galaxy Nexus, brand new one
Charged it to full as it said in the manual and turned in on, it got into the first 'setup' window and decided to crash, ever since it's boot-looping on the Google logo like in this video and won't do anything else.
I tried factory reset from recovery, I tried to remove battery and try again, I tried with and without SIM, same thing...
now my question is - did i get a faulty phone and i should replace it or it's something I can fix myself? Thank you

As long as there's no icon of a lock under the google logo in the first screen you see while booting, it's a production problem.
all options given to you by people around here about how to unlock it and try to fix it yourself are redicioulus in your case. When you have the phone for less than 7 or 14 days (depending on the country you life in, best way to check is by going over the shop receipt it should be mentioned all the way down. If you bought it online you got a mail) you can walk to the store and demand a new one. If they tell you that they send it to the factory point them on the law and the promises on their receipt... you have the right to give them the package back and pick a new one from the shelf with the same price.
But remember to take everything you bought (cables, earplugs, guide, the cardboard inside the box and the box itself) with you! If you don't they will tell you that you did not bring anything and have no right to pick a new one.
Just get a fresh one it's the best way for you since this problem emerged within the first few hours (and literally on it's first boot). It's most likely a production error. Waiting for a fix at the factory will cost you weeks... and many people report scratches on their screen and broken covers since the phones are not always treated nicely during their travel and fix.
Please post future news on your case here... it's a great help for people with the same problem.
Sent from my Galaxy Nexus using XDA

Same problem but after months
Hi there,
I just had the exact same problem, with a difference : my phone had been working just fine for months. Now, impossible to get it to boot. It cycles the "Google" screen, and that's it. I found that when I hold the volume button down as I start the phone it shows "odin mode", but I do not know what it is for and it does not seem to download anything.
Any ideas?

When it happens right after you purchased the phone, it's better to bring it back to where you bought it from.
On the other hand, try this. Hope this helps.

Note 3 Problem

Hi I have an unrooted Note 3 and have this weird issue which I am not able to reproduce. I would sincerely appreciate any help as I have to make up my mind soon If i have to go with Note 4 due to this issue.
Issue 1: Sometimes the whole phone freezes there is no way to get it back other than a battery pull, I dont know how or when it happens. It happens sometimes when I use the phone and sometimes when I put it to charging. Again I dont know when the freezing happens. For example I put my phone to charge last nite and i could hear the notifications before going to bed and in the morning i noticed that it is frozen and it did not charge at all. I had to pull the battery out and put it to charging again.
Issue 2: Random restarts was happening up until last month and it got fixed after a recent software update. I am not sure if it is going to happen again.
I would also like to inform that i broke my screen in April and Samsung fixed it. I am not sure if it could be because of this.
Also I am still under warranty and I can ask T-Mobile for a device replacement for $20, can anyone chime in as to the quality of the refurbs T-Mobile is giving. I did my research and I have note 4 with me that is fast approaching the return time. I like the Note 4 but I personally do not feel it is a significant upgrade over the 3 and I want to wait till Note 5 with an 810 chip on it so i can save some money.
Thanks,
Steve.

Keep it simple, go for the Tmobile refurb, these phones are sometimes just new repacked phones in refurb box. Besides you get new warranty.
Pp.

How do i get new warranty? They warranty the refurb only until the end of the original phhone warranty.

Samsung has a specific refurb warranty, I think 90 days.
Pp.

Oh okay I am kind of still doubtful, because I tried researching on the Web and it appears they had really bad qc on those refurbished ones and t-mobile charges 20 every time.

My wife's phone is having the same problems. She has a Verizon note 3. We have warranted the phone 3 times and no luck. It keeps happening. Would rooting the phone possibly fix the problem?

Nexus 5x won't turn on

Last night my phone went dead. When I plugged it in. I saw the Goggle words on the screen, like when the phone is booting up from being off power. this stayed on for several seconds, then it flashed off and nothing all night. The led light was flashing on and off for a bit, but nothing. I couldn't turn it on then.
Then this morning, I was able to hold the power button and then the Google showed up for a few seconds, then nothing. I have tried holding down the power button for 10 sec to no avail, holding the power and vol down, nothing. Is there any other way to reset this or is the battery or something else on it dead and it needs to be returned to Google. Any and all help is welcomed.
Right now I have it plugged into the google cord and plug, not seeing the led light.

Good news: You're not the only one this is happening to.
Bad News: Not really a good solution yet.
Android Authority is covering it. There's some discussion in their comments.
I tried going into recovery and factory reset/wipe cache and that did nothing. Apparently some people have had luck flashing an older release, but I wasn't able to get anywhere close to that. I ended up calling calling the Google Hardware Warranty Center and they're sending me a replacement.

If bootloader is unlocked, I will be able flash factory image to fix this?

I haven't rooted the phone. It is just the basic android. I'm on with Google support right now. They are going through all the things that I have already done.

I can't get to the bootloader. The phone is off / dead right now. Once it turned off last night, I haven't been able to get it to power up again.

Google wanted me to put it on their cord and charge for an hour to see if anything changed. Hoping it works. I have to travel this weekend, and he was saying it could take up to 7 business days to get a new phone.

No power after 2 1/2 hours on the google cord. Guess to get a replacement.

hope you have a backup phone to use.

I have an iphone 5 I use for Ipod. Would it be too much work to use this until I get the other one, or will it probably not have the right sim card?

I'm in the same boat too. Google sent me out a warranty replacement. Mine just crashed when making a call and it would no longer power on after that. The only thing it would show when plugged in to my computer was Qualcomm downloader for USB.

When I updated to Nougat, I now get the screen that says Firmware Update with a message telling me to keep it plugged in. It's been at 0% for a few hours. Rebooting the phone results in the same thing. Phone's not rooted or anything. Guess I have a brick now.

90s
Sent from my Nexus 7 using XDA-Developers mobile app

There are lots of reports that nexus5x die after the nougat update

I got it to boot up last night, and I was able to get it to recovery mode, then tried to reboot, but nothing else. I'm contacting Google again to get the warranty started.

Just ordered a replacement, bummer that it is a refurb, not new, but sometimes the refub units are tested more than new. Is there any way that I can ensure that the data on the phone won't wind up in the wrong hands after it is fixed by Google and sent out, or is it just a roll of the dice?

They said they were sending me a refurb but its was a brand new one. It came in a retail box. Wondering if they ran out of refurbs with all the people having issues.

So I have the refurb unit at home. It is asking to update to nougat. Are the software updates safe enough to put on the phone. Mine is just stock not rooted.
Can't wait. I've been limping by on the iPhone 5.
Sent from my iPhone using Tapatalk

Mine died, LG told me to send it to them for repair, but only have me a FedEx ground, would have liked more like Air delivery for faster processing