After learning that once we flash a rom, we are 100% screwed if we ever need to use our warranty. The only reason I bought the T-Mobile Note 3 was because of the unlocked boot loader, and now I learn that if my device ever breaks, Samsung will not honor it? There has to be a way, or I'm sure others wouldn't be dropping $700 so easily on this device.
What do we do if we develop a genuine issue with this phone after we have flashed roms on it and restored to stock?
Edit: in triangle away my counter reads: 0 and binary: custom
You did read about your options before you bought the phone right? There are other threads where this is/has been discussed. There are options.
krelvinaz said:
You did read about your options before you bought the phone right? There are other threads where this is/has been discussed. There are options.
Click to expand...
Click to collapse
Yes, there has been, however, most of those threads are full of useless clutter that doesn't contribute anything. I have searched, and have been a member of these forums for a long time, and know how they work. I don't see any options for those who have already flashed a custom rom and want to maintain their warranties.
MattMJB0188 said:
Yes, there has been, however, most of those threads are full of useless clutter that doesn't contribute anything. I have searched, and have been a member of these forums for a long time, and know how they work. I don't see any options for those who have already flashed a custom rom and want to maintain their warranties.
Click to expand...
Click to collapse
If your phone does not power on who can say it has been need with. You have a year with tmobile. Never had an issue with them covering it.
NOTE 3
MattMJB0188 said:
Yes, there has been, however, most of those threads are full of useless clutter that doesn't contribute anything. I have searched, and have been a member of these forums for a long time, and know how they work. I don't see any options for those who have already flashed a custom rom and want to maintain their warranties.
Click to expand...
Click to collapse
Then you already know the answer.
If you are looking for Samsung, T-Mobile or any other provider to come out and say, Yes, if you root and flash your phone it will still have Warranty Coverage.... it won't happen! They are never going to say that. All of them have listed policies that say rooting = no warranty.
The Knox flag might bring in a new element to this, it shouldn't but could.
The reality however depends on how you deal with it, like stated above, I have personally never had a warranty issue if there is a hardware problem with my phones regardless to rooting it. For the first year, you should be dealing with T-Mobile for issues. But a lot depends on how you deal with it.
Options:
Have hardware replacement warranty (Provider, SquareTrade etc)
Be smart when you call for support, the word Rooted, Different Rom is not in the conversation.
Rooting, flashing ROMs is not something 99.5% of the users of the devices do. Most have no idea what it is, any any idea that it exists. So for most users of devices, this is a non-issue.
krelvinaz said:
Then you already know the answer.
If you are looking for Samsung, T-Mobile or any other provider to come out and say, Yes, if you root and flash your phone it will still have Warranty Coverage.... it won't happen! They are never going to say that. All of them have listed policies that say rooting = no warranty.
The Knox flag might bring in a new element to this, it shouldn't but could.
The reality however depends on how you deal with it, like stated above, I have personally never had a warranty issue if there is a hardware problem with my phones regardless to rooting it. For the first year, you should be dealing with T-Mobile for issues. But a lot depends on how you deal with it.
Options:
Have hardware replacement warranty (Provider, SquareTrade etc)
Be smart when you call for support, the word Rooted, Different Rom is not in the conversation.
Rooting, flashing ROMs is not something 99.5% of the users of the devices do. Most have no idea what it is, any any idea that it exists. So for most users of devices, this is a non-issue.
Click to expand...
Click to collapse
I am not a current T-mobile customer, so I doubt they'd cover it if I'm not one of their customers with an insurance plan. Still, no guarantees if they do that I'd still still be covered since I flashed a rom.
Is SquareTrade really worth the $125 for two years? Even then, would they cover it if I flashed a rom if something happened?
Boy do I miss the days of the Galaxy S2 and S3 where none of this even came into question.
A bit OT, but one reason why I liked staying with Sprint was because they did cover my phone regardless of root. Too bad their network sucks.
See when u said u bought the T-Mobile phone I was under the impression u had T-Mobile service. It a chance you took so just read and ask questions before you flash anything that might brick ur phone. If you bought the phone from the mobile they must issue 1 year warranty regardless. But it will be a battle for you
NOTE 3
BACARDILIMON said:
See when u said u bought the T-Mobile phone I was under the impression u had T-Mobile service. It a chance you took so just read and ask questions before you flash anything that might brick ur phone. If you bought the phone from the mobile they must issue 1 year warranty regardless. But it will be a battle for you
NOTE 3
Click to expand...
Click to collapse
I've been flashing roms on Samsung devices for over two years now, so I'm pretty experienced and haven't bricked a phone yet. My concerns are the device malfunctioning on its own or developing a hardware issue. Assuming flashing a custom rom had nothing to do with it, would Samsung still honor the warranty?
This really makes me want to return the device mwhy did they have to do this?
MattMJB0188 said:
I've been flashing roms on Samsung devices for over two years now, so I'm pretty experienced and haven't bricked a phone yet. My concerns are the device malfunctioning on its own or developing a hardware issue. Assuming flashing a custom rom had nothing to do with it, would Samsung still honor the warranty?
This really makes me want to return the device mwhy did they have to do this?
Click to expand...
Click to collapse
Samsung will not honor it if it powers up and shows a mod has been done. But if phone does not turn on then as long as no physical harm has been done they have to warranty it
NOTE 3
Related
i was wondering because i would like to get rid of touch wiz and sprint id and the easiest way seems to be installing custom firmware. i ran it by a friend who said sprint might boot me from the network if they try a OTA update and it shows i don't have stock
Not going to happen. The only "bad" thing about OTAs are that you can except them but they'll fail because of custom recovery. There are no other adverse effects with sprint or otherwise. Also, when they send out OTAs they can't tell if you have a custom firmware or not.
chrisbass said:
Not going to happen. The only "bad" thing about OTAs are that you can except them but they'll fail because of custom recovery. There are no other adverse effects with sprint or otherwise. Also, when they send out OTAs they can't tell if you have a custom firmware or not.
Click to expand...
Click to collapse
thanks this is great news
they can refuse to fix your phone if it fails and had custom software, but that's all, i have tried triangle away using blazer rom but it fails so i am running the risk
Can they?
Probably. Their contracts are written in such a way as to protect the company, and they can probably find a reason to boot you without you installing CM10.
But WILL they?
Definitely not. As WhySoSerious_058 stated above, they won't service your phone, as rooting / roming voids your warranty, but it's been my experience thus far that you can just restore to unrooted stock if you ever have to take it in for service.
They want your continued patronage. I have been a Sprint customer for 11 years, and ran CyanogenMod on my o.g. Evo 4G, and now am running it on my GSIII. Totally worth it, in my opinion, but your mileage may vary. CM10 is far from finished at this point, and the nightlys might fix some problems while simultaneously creating others. You lose the features of TouchWiz, but gain all the functionality of AOSP. Wonderful trade-off for me, but it might not be for everyone. I highly recommend it, provided you know what you're getting into - but be prepared to be become addicted to it :silly:
spoonydx said:
But WILL they?
Definitely not. As WhySoSerious_058 stated above, they won't service your phone, as rooting / roming voids your warranty, but it's been my experience thus far that you can just restore to unrooted stock if you ever have to take it in for service.
Click to expand...
Click to collapse
Not true. There is a widely-circulated internal Sprint memo that officially tells employees to treat rooted, non-stock phones just like a stock, unrooted phone. Check Google. If you have a hardware problem that is 100% non-related to rooting/installing custom ROMs, like light bleed or a bad radio, Sprint employees are advised to ignore the software and treat all phones equally.
Now, not all Sprint stores follow the policy. Some employees are either unaware of the memo or just don't care about it, and they might hassle you. But they will never deny you your cell service because of your ROM, and they're not supposed to deny repair service because of your ROM, either.
spoonydx said:
Can they?
Probably. Their contracts are written in such a way as to protect the company, and they can probably find a reason to boot you without you installing CM10.
But WILL they?
Definitely not. As WhySoSerious_058 stated above, they won't service your phone, as rooting / roming voids your warranty, but it's been my experience thus far that you can just restore to unrooted stock if you ever have to take it in for service.
They want your continued patronage. I have been a Sprint customer for 11 years, and ran CyanogenMod on my o.g. Evo 4G, and now am running it on my GSIII. Totally worth it, in my opinion, but your mileage may vary. CM10 is far from finished at this point, and the nightlys might fix some problems while simultaneously creating others. You lose the features of TouchWiz, but gain all the functionality of AOSP. Wonderful trade-off for me, but it might not be for everyone. I highly recommend it, provided you know what you're getting into - but be prepared to be become addicted to it :silly:
Click to expand...
Click to collapse
well i have a tablet running a build i made myself of cm10 and love it. also i don't like touchwiz and other bloatware preinstalled from sprint so i don't mind losing touchwiz
EndlessDissent said:
Not true. There is a widely-circulated internal Sprint memo that officially tells employees to treat rooted, non-stock phones just like a stock, unrooted phone. Check Google. If you have a hardware problem that is 100% non-related to rooting/installing custom ROMs, like light bleed or a bad radio, Sprint employees are advised to ignore the software and treat all phones equally.
Now, not all Sprint stores follow the policy. Some employees are either unaware of the memo or just don't care about it, and they might hassle you. But they will never deny you your cell service because of your ROM, and they're not supposed to deny repair service because of your ROM, either.
Click to expand...
Click to collapse
Oh really? I hadn't heard about that! That's fanstasic Go Sprint!
I agree with Endless. Ive never been dumb enough to go into any carrier store with a modded rom asking for Warranty or something. Ive only brought it when ive bricked it, but they can turn it on to confirm.
So, moral of the story.... if you can't turn it on, dont worry about it. But, if you are running CM10 you dont need support from Sprint, unless its phone reception or something along those lines. You have us for support....oh and google
I had my Evo 4g worked on so many times with custom roms, I've had pretty detailed conversations about ROMS and stuff like that with the techs lol
After doing a little more research and reading what some of you have posted, it really seems like it depends on the tech.
So i've been spending a couple of hours over a couples of days trying to unroot en relock my phone.
I had some USB problems and Charging issue's So i wanted to return it in stock..
But Like I said my USB didnt work so I decided to take my losses and just return it, rooted with Superuser installed.
after Explaining my situation the Tech Guy from my Carrier Tells me...
O you have rooted your Phone. Well that might be a problem with the insurance... unless you got a Nexus Device.
I was like what do you mean.
well with all Nexus Devices you are allowed to root your phone...
So i was wondering , who knew about this?
What carrier? This is definitely not the company line from any carrier I know.
Probably just doing so nice customer service. If I was the tech guy id repair it for free since most people always root it anyway. Plus its kind of encouraged anyway.
Sent from my Galaxy Nexus using xda app-developers app
Wow man lucky
Sent from my Galaxy Nexus using xda app-developers app
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
You're lucky man!! I asked in a shop and they said that I'll lose warranty. What carrier??
poda13 said:
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
Click to expand...
Click to collapse
Not true, rooting is discouraged but is not grounds for denial of warranty.
petemills8 said:
Not true, rooting is discouraged but is not grounds for denial of warranty.
Click to expand...
Click to collapse
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Quasimoto27 said:
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Click to expand...
Click to collapse
Reread what you posted, your first sentence and last sentence kinda contradict each other. Also, all I am talking about is rooting, not hardware failures, not water damage.
You should read the pdf I posted, they cannot deny you warranty just for rooting. Individuals may give you problems because they do not know Sprint's own policies, but if you escalate you should eventually find someone who knows what's what.
Oops I had it mixed up thanks for clarifying. Hardware problems can be fixed rooted as long as they don't check. If its something root related then no. Always best to return to stock everything and if you can reset flash counter.
Sent from my Galaxy Nexus using Tapatalk 2
Last year when I bought my Galaxy SII, I forget what I was asking the guy at the T-Mobile store but he suggested I root it (planned on it anyway), he rooted all his phones, and I shouldn't have any problems if I have to return it but if I do to just go back to stock first.
I've had my phone for roughly 15 months. It has been my first foray into Android and I absolutely it. What I don't like is TouchWiz. It makes the phone a hassle to use because of how slow it runs. I've heard rooting makes a phone faster but I've always been hesitant to root it because of how it voids your warranty. However, since I'm eligible for an upgrade come February so I figure I should root my phone to experience rooting. I don't want to do it if it prevents me from getting a new phone.
Can anyone help me out here?
Hero746 said:
I've had my phone for roughly 15 months. It has been my first foray into Android and I absolutely it. What I don't like is TouchWiz. It makes the phone a hassle to use because of how slow it runs. I've heard rooting makes a phone faster but I've always been hesitant to root it because of how it voids your warranty. However, since I'm eligible for an upgrade come February so I figure I should root my phone to experience rooting. I don't want to do it if it prevents me from getting a new phone.
Can anyone help me out here?
Click to expand...
Click to collapse
you can always unroot your phone and im pretty sure that if you are eligable for an upgrade that they arent going to search your phone, more than likely is they send straight to factory and just flash it and send your phone to people who broke theirs lol
just saying from what i heard of, but you can root your phone and unroot if you want to experience how it is to have a rooted device, my phones een rooted for about year and a little more than half, soft bricked so many times but thats the fun part
flashing gets pretty addicting lol, im like a flashaholic
but trust me you'll enjoy it
Don't phone carriers have a way of knowing if you've rooted your phone in the past? The last thing I want to happen is to be told that I have to pay full price for a new phone after having it for like a week.
Straight from t-mobile website:
"As long as the phone you're trading in powers on, is not cracked, and has no water damage, you only have to pay a down payment for the next phone when you’re ready to upgrade."
At the same time it also mentions this:
"Once the used phone is received at the Trade-in Center, it will be tested and inspected. All personal data and corporate IT policies will be removed."
I would recommend reverting to stock first.
Thank you very much.
With this info in mind, I plan on rooting my device using Cyanogenmod. Can anyone confirm if triangle away works with the T-Mobile SII? How would I return to stock?
I've upgraded a few phones that were rooted and had different Roms I just flashed to stock and didn't even unroot they didn't check but might wanna just in case lol plus custom recovery is kinda a give away lol
Sent from my SAMSUNG-SGH-T989 using Tapatalk
I've heard that if they find it rooted, even if it is a big IF, they are able to void the warranty. Don't think anything it matters for an upgrade though. Either way, they probably won't check it, and even if they do, I don't think they will do anything about it. You can always go back to stock to be safe.
I heard for the Note 3 they are adding a detection hardware that cannot be undone once rooted, even if you go back to stock. These kinds of things are made for people who like to find ways around them though, and these people usually win.
So, does TriangleAway work with the Samsung Galaxy S2? (I have the SGHT989D unlocked and rooted)?
Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk
Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
Click to expand...
Click to collapse
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
Click to expand...
Click to collapse
Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3
I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.
Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.
beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
Click to expand...
Click to collapse
thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
Click to expand...
Click to collapse
I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.
i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession
I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.
wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
Click to expand...
Click to collapse
This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?
Hi,
Im new to Samsung devices and I have a very simple question.
Does tripping KNOX void my warranty?
The reason I ask this is because everytime I search the forum I see a different answer.
PieceOfCake said:
Hi,
Im new to Samsung devices and I have a very simple question.
Does tripping KNOX void my warranty?
The reason I ask this is because everytime I search the forum I see a different answer.
Click to expand...
Click to collapse
About>Legal>SamsungLegal>Warranty. First Paragraph (g) would state that it does void it, but....
It all depends on the sale rep/tech though.
(h) and (i) are worth reading for the chuckle.
I am getting a new phone because I have a very bad lag issue. Sprint never even rebooted the phone. The only way to see it is tripped is to enter download mode. I would think if you sent your phone to Samsung they would check, not so much with sprint though.
dschachm said:
I am getting a new phone because I have a very bad lag issue. Sprint never even rebooted the phone. The only way to see it is tripped is to enter download mode. I would think if you sent your phone to Samsung they would check, not so much with sprint though.
Click to expand...
Click to collapse
I ran across a thread in t mobiles note forum. A couple of folks got repairs with it tripped. A couple more said they got thier phones back with knox bit reset. Another claimed he works out front and knows that the samsung techs can infact reset it. If true someone should go corleone on one of them.
Edit: here's the link.
http://forum.xda-developers.com/showthread.php?t=2637718
jhill110 said:
I ran across a thread in t mobiles note forum. A couple of folks got repairs with it tripped. A couple more said they got thier phones back with knox bit reset. Another claimed he works out front and knows that the samsung techs can infact reset it. If true someone should go corleone on one of them.
Edit: here's the link.
http://forum.xda-developers.com/showthread.php?t=2637718
Click to expand...
Click to collapse
Thats actually some good news in the realm of 'possibilities' for future modding in that area.
xxSTARBUCKSxx said:
Thats actually some good news in the realm of 'possibilities' for future modding in that area.
Click to expand...
Click to collapse
Ya betcha...