HELP! dropped phone and it wont start now - T-Mobile Samsung Galaxy Note II

TLDR: was walking with my plate watching youtube like one does and then the phone fell. the screen was still on when it fell then i just picked it up, locked the screen and put it in my pocket. i take it out and BAM it doesnt work anymore. Screen is black but the back and menu button still glow.
Took out battery and put it back and nothing happened. any ideas?

I cracked my screen one night... still worked but the next day I woke up and all of a sudden the screen is black (back and menu buttons still lit up)... actually have heard quite a few owners report this issue when dropped... probably a loosened cable or some sort of manufacture issue that happens when the phone lands a certain way after being dropped... sorry bud...
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PhxDroid86 said:
I cracked my screen one night... still worked but the next day I woke up and all of a sudden the screen is black (back and menu buttons still lit up)... actually have heard quite a few owners report this issue when dropped... probably a loosened cable or some sort of manufacture issue that happens when the phone lands a certain way after being dropped... sorry bud...
Sent from my SGH-T889 using xda app-developers app
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Click to collapse
damn i knew it had to be an internal issue. well im going to stop by a samsung repair/service center i saw going back and forward from my house and see what they can do.
EDIT: well it sucks but i may have broke the lower half of the touchscreen and it seems like the lcd is completely dead even though the phone is pretty much fully functional. well time to get a replacement

Related

[Q] Help me!! Droid Incredible 2 issues...

I just traded my fascinate with jdkzombie for his Droid Incredible 2, it was a warranty replacement (came to me with the screen protector and all that jazz). It worked flawlessly for a few hours, then the phone was dropped on my carpeted floor (about 4 feet drop), and the troubles began...
Issues with my phone:
1. Proximity sensor is busted... If the screen turns off via the proximity sensor, it will not turn back on. The Soft Keys remain lit and the phone is functional, but it just freezes and cannot be turned on/off, it needs a battery pull.
2. Phone will occasionally freeze and become completely unresponsive.
3. Occasionally when booting, the phone will freeze on the HTC screen and there will be a red light coming from the left side near the proximity sensor.
It is running the newest OTA update from VZW, soo...
any ideas? It's been factory reset several times, but the
Sounds like a dud may be a factory defect
Sent from my ADR6350 using Tapatalk
Bro, I purposely roll my phone down the stairs for fun like twice a day (I'm 17, let me have fun while I'm still a kid), and that's about a 10 feet roll down, and nothings ever happened. Yours might be a lemon, and lemons are sour.
Sent from my ADR6350 using XDA Premium App
ugh... Idk what I need to. FML...
new problem... **** this shizzz. what do I need to do?
Call and try and get a CLNR haha
I wasn't the original purchaser, but the guy I did buy it from is the man and he is helping me as much as possible. It's some serious BS that the phone was sent to him (then to me) ****ed up and they still refuse to help... It was literally a new phone, had all the labels and everything still on it, but it still ****ed up.
Mine got really weird after a drop. Different symptoms from yours, but still badly unstable. The micro sim beneath the battery had moved just slightly. I reseated it, and it's been fine since.
Don't know if that will help you, but it's worth trying.
Sent from my ADR6350 using XDA App

Menu button goes off by it self

I always had a problem with my menu button going off at random. So if anyone else has this problem here is a fix. U will need to open up ur phone and thanks to Samsung with out any void stickers. after removing the screws the bezel around the screen is just held in by clips. So you be left with glass and the board. Clean around the rim of the glass should have little dirt build up on the rubber sealant. Also I booted up with out the flex cable( linked to the touch button) connected and once booted up reinstall every thing and it work no more random menu pop ups
Sent from my SPH-D710 using XDA
Good info. But i thought it was caused when in low signal areas. Actually, i got my replacement refurb phone a couple months ago and it never had that menu problem until a week ago. So the dirt thing is possible
I just got this phone last week (used) and it has done it constantly when in low signal areas, like my job. However i put it on wifi at work Friday and it stopped. So i think it is related to poor 3g signal. Just my thoughts based on my experience.
Sent from my SPH-D710 using xda premium
menu button
I had the same problem on a brand new phone. It was 1 month old. It had it happen to will on wifi or will I
had full bars. I think the dirt problem is more the problem. I work in a shop with alot of dirt on the air.
Thanks for the info. I will know what to do if it happens on my refer phone.
if its a dirt issue why the need to reinstall software?
I cleaned my phone yesterday. Bought it from a chick that wore a lot of make up so it was pretty dirty. And so far no menu button misfires. May in fact be the dirt issue. Odd that it was really only going off during weak 3g signal times.
WOW, universal problem
I have been experiencing this on my new device for some time now. I thought I was alone but apparently others have it to then. Mine will go haywire all of a sudden to the point where the menu pops up and disappears up to 20 times by itself leaving the phone unusable and making the other haptic buttons non functioning. Usually requires quickly turning off the screen and popping back on. Drives me absolutely nuts to the point that I de-rooted and went back to absolute bone stock only to still have it happening.
Has to be dirt related. I thought maybe there was some voltage or heat problem that was causing it to fire. Has anyone had any luck fixing it without tearing the phone apart?
I want to smash this phone in low signal areas!! My NS4G gets better signal than this does in bad 3g areas. In California where I had full bar 4g this phone was perfection but once I got on the east coast (especially spots in NYC) I get so damn frustrated!!
I sure wish it was dirt causing it but I got it when my phone was new when I was LOS testing in dead spots the first month I had the phone
Sent from my SPH-D710 using Xparent ICS Tapatalk 2
Mine has been doing it since I got it. It is a refurb though as I bricked 2. The 2 previous phones didn't have the issue and it only does it when switching from 3g/4g to wifi or vice versa, or while switching data back on after a call. In my case it's definitely not dirt.
JohnCorleone said:
I want to smash this phone in low signal areas!! My NS4G gets better signal than this does in bad 3g areas. In California where I had full bar 4g this phone was perfection but once I got on the east coast (especially spots in NYC) I get so damn frustrated!!
I sure wish it was dirt causing it but I got it when my phone was new when I was LOS testing in dead spots the first month I had the phone
Sent from my SPH-D710 using Xparent ICS Tapatalk 2
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Same always want to throw my phone at the wall when I'm in a low signal area and the menu button goes crazy!
Sent from my SPH-D710 using Tapatalk
will be trying this to see if it fixes it for me as well
I have this same issue with mine and will be trying this when i get some time. It's very random and very annoying.
have had this happen on 2 phones, finally on my 3rd replacement last week and it has been good so far....
This keeps happening to my phone, only most of the time it's the search button. Low-signal areas mostly, connecting to wifi stops it completely. I think it may have to do with using non-samsung chargers/cables.
Mine alternates form the menu button to the search button. Both equally annoying... I must have some special dirt in my phone
bryank930 said:
This keeps happening to my phone, only most of the time it's the search button. Low-signal areas mostly, connecting to wifi stops it completely. I think it may have to do with using non-samsung chargers/cables.
Click to expand...
Click to collapse
I notice it more in low-light situations than I do in low-signal situations. When I'm connected to WiFi, I don't see any lessening of the phantom menu button.
U guys could also try the second part which is to boot up without touch button connected then when booted connect it back via flex cable on the bottom... good luck
BTW opening ur phone isn't so bad no void stickers and after screws are just clips
Sent from my SPH-D710 using XDA
Damn guys I thought I was alone with this problem! I swear, I don't care how great the S3 is. If it has the same behavior its getting returned immediately. My GNex doesn't though so that's a good sign. I wonder if we could add menu buttons to the screen and disable soft keys and maybe it would get rid of this behavior. I have to see if a dev can make that happen
Sent from my SPH-D710 using Xparent ICS Tapatalk 2
Had this issue but only on some ics leaks never on gb
Sent from my SPH-D710 using XDA
Well, I'm gonna have to edit my comment from earlier in the thread. After about breaking mine in half and throwing it out the window yesterday, I decided to try taking it apart and looking around. I didn't see any dust, but once I reassembled it, the problem has not returned. It usually does it immediately when it reboots and continues until it has acquired a signal. I've tried my best to get it to go crazy and so far so good. Those having the problem may want to give it a try and see if it helps.
My brother in law who is rooted on Blue Kuban, My Sister in law who is completely stock EL29 and my self also rooted on Blue Kuban all experince this problem. we all have launch day phones. def seems to happen more for us in low signal areas. so annoying. for those that took the phone apart is there any chance of dust getting in and being seen or is it no big deal?
thanks

Button Problems and First Root Ever

Hi, Everyone! This is my first post on here but I have spent the better part of the last week reading all the different threads. Yesterday my Samsung Epic 4G decided to go a little insane on me. It was working eprfectly fine (especially for a 2 year old phone) when all of a sudden my power button seemed to start cyling and the power off screen kept popping up and the volume keys did the same. I turned the phone off and even tried taking the battery out and giving it a rest but the problem persisted.
Another issue was that some of the numbers no longer worked correctly. The even numbers both on the touch screen and keypad would dial
"2468" instead of the corresponding number; very weird! The phone had never been rooted or modded at all. Well I was able to get into the phone after figuring out a way to input my passcode with the faulty numbers and I performed a hard reset. The phone is back to completely stock but the power button and camera button do nothing. The volume up button works well but the volume down (besides lowring the volume) button causes google search to pop up and then a bunch of letters and numbers to be typed in both the google search bar and in the message of box of the last person I texted. I can still use the phone by opening the key pad to wake the screen up and I can text and call fine as long as I don't touch the Volume Down button. Also, battery life is ridicolously low. I am up for upgrade but don;t really feel like upgrading to the S3 just yet. Sorry for the long post. I know it is against forum policy but I wanted to get the whole story out there. So here is what I am looking to do:
I want to root the phone and install one of the roms to maybe eek out a couple more weeks out of it. Again it works ok now, just the sliding out of the keypad and lack of power button sucks. The phone boots up if I take the battery out and put it back in wihtout touching the power button.
I have read up on Odin and that looks somewhat straightforward. Just trying to see what you think is my best course of action. Again, I do not have a power button working or camera button and a faulty Volume Down Button. Maybe I can do the whole slip in the battery while holding "1" to get it into download mode? This will be my first time rooting a phone so any help is great and appreciated. Thanks and again, sorry for the really long post!
I forgot to mention that the phone is currently running on Gingerbread 2.3.6. This may or may not make it more difficult to root.
Did the phone get wet at all? Use it in the rain?
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kennyglass123 said:
Did the phone get wet at all? Use it in the rain?
Sent from my PantechP4100 using xda premium
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was thinking this as well
It actually got wet about 1.5 years. I threw it in rice for about a week and never had any issues. The phone has never frozen or had issues the past year and a half. Yesterday it was in the kitchen charging (with a samsung charger but not one for this phone specifically) and it started doing the whole power button/power off screen flashing. I was able to get it in download mode earlier today but i don't know about recovery mode since the power button is dead. Maybe I should root it to see if its a hardware issue?
Edit: I forgot to mention that the phone gets really really hot while charging as well in the area above the battery. Hopefully nothing short-circuited.
It could take a while before the corrosin gets bad enough to affect your phone. I dropped a phone in the toilet once, and it was over 2 years before it crapped out. Took it apart and it looked like an old Chevy wheel well inside.
Sent from my SPH-D700 using Tapatalk 2
frostedunit said:
It could take a while before the corrosin gets bad enough to affect your phone. I dropped a phone in the toilet once, and it was over 2 years before it crapped out. Took it apart and it looked like an old Chevy wheel well inside.
Sent from my SPH-D700 using Tapatalk 2
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That is a good point. I never thought of that. It was also in the kitchen which was humid and hot as ever yesterday. Do you think any kind of root or rom could help me squeeze a little bit of life out of my old phone.
Raymos24 said:
That is a good point. I never thought of that. It was also in the kitchen which was humid and hot as ever yesterday. Do you think any kind of root or rom could help me squeeze a little bit of life out of my old phone.
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Click to collapse
Doubtful. If you're hardware's screwed, so are you.
Sent from my SPH-D700 using Tapatalk 2
So I left the phone alone for a couple days with the battery out. I go to turn it on today and it worked perfectly. Then after about 5 minutes the power button stopped working again, but everything else is ok. No random letters and numbers and the volume buttons work as well. Now, I'm kind of lost as to what to do. I do have a parts phone, same one as this. Maybe I need to replace the power button? It clicks and everything and even worked for a couple minutes but now is non-functional again.

Exploding AMOLED Screens

Well, day 19 on my Note 2 and the screen exploded lol. Well, ok, it wasnt a raging fire and flames explosion but the AMOLED screen deffinetly disintegrated on me. It was never dropped / never handled roughly and has been babied. I woke up after putting it on the charger the night before and when I woke, the entire Screen "under the Digitizer and Glass" was splintered into a million pieces. the touch response was 100% and the glass was 100% but within an hour of screen on time, it completely went black and died.
After taking it to a repair center and them opening up the phone, they told me it was rare but it can happen with a faulty screen. Something about an airpocket expanding when the screen gets hot and causing the AMOLED to crack and bleed.
I would have taken a picture but I unfortunately do not have a camera available at the time. Good news is, Sprint replaced the device with a new one because they don't have any refurbished units yet.
Anyone else seen/heard or had this happen before ? I was kinda shocked and ready to kill the wife for breaking my phone haha.
whoa thats crazy
Must have been horrific. Did you lose any thing?
Sent from my SGH-T889 using xda app-developers app
Were you rooted? What mods were you running if so? Do tell!
Sent from my SPH-L900 using xda premium
I normaly run around here while at work so sorry for the delay in replying.
My phone was 100% Stock - had not got around to rooting and modding just yet as I was still learning the ends and outs of stock for work first.
I didn't loose any data on the phone as I had everything backed up.
The SRC guy still has my phone showing it off to random techies as its the first one he has seen do that.

Saltwater damage

I fell in the water with my phone. Salt water at that. Once I came to, my phone had a blinking light coming from the camera flash. I took battery out and let dry. Today I got up, took phone completely apart, cleaned with contact cleaner. Was ALOT of salt inside the phone. Anyways I got it cleaned up as best I could, pretty clean. Let dry again for a few hours.
Its back together now, turns on. Screen goes all crazy, pink and fuzzy. Pulsing blue led on front for about 10 seconds. Then nothing. Tried USB to PC nothing.
I found these phone don't come fully apart. I can take out main board, camera and a few plastic parts. But that's it. Lots of phone to take apart but no guides past this point and all the teardowns bring me to the same point.
Any ideas? Maybe bath the screen and what left for electrical components in alcohol?
Thanks
Sent from my Nexus 7 using XDA Premium HD app
Can a mod move this to galaxy s3 i747 section? My bad
Sent from my Nexus 7 using XDA Premium HD app
Sea water messes up components, think you should consider a new phone
Yea bro I'm gunna say that trying to fix it is more money and effort then just buying a new one
I already bought a new phone. Got another i747m. $400 didn't wanna mess with used phones again, last 3 used phones all ended up having an issue one way or another. Save a few bucks gain a few headaches.
Thanks for confirming what I thought though.
I am going to investigate fixing the phone. Still.
I got it to boot more now, pulsing boot led, vol buttons make a sound when I press them. I used my multimeter to test most of the connections. Everything I could check is fine. I think there is more salt behind the screen and behind the 2 small PCB chips that I couldn't get off. Going to try excessive force this time. Nothing to loose.
Is it safe to use the battery still? Its not swollen or nothing. Or should I not bother being as the water mark on the battery is pink?
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ronedogg said:
I already bought a new phone. Got another i747m. $400 didn't wanna mess with used phones again, last 3 used phones all ended up having an issue one way or another. Save a few bucks gain a few headaches.
Thanks for confirming what I thought though.
I am going to investigate fixing the phone. Still.
I got it to boot more now, pulsing boot led, vol buttons make a sound when I press them. I used my multimeter to test most of the connections. Everything I could check is fine. I think there is more salt behind the screen and behind the 2 small PCB chips that I couldn't get off. Going to try excessive force this time. Nothing to loose.
Is it safe to use the battery still? Its not swollen or nothing. Or should I not bother being as the water mark on the battery is pink?
Sent from my Nexus 7 using XDA Premium HD app
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The battery *should* be fine for a while. I've used a water damaged one for the longest time but it did spend a couple days in a bag of rice.

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