Develop Bugs

Warranty Question

Im jsut wondering, if something ever happens to my GSM Gnex can i send in for warranty since it is not a USA phone?

Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
Sent from my Galaxy Nexus using Tapatalk

leonironchef said:
Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
Click to expand...
Click to collapse
Actually Samsung Europe has absolutely no obligation to honor your warranty if you imported a grey market device. You have to go through your importer.

Yes speaking of grey market, check if your warranty is based on the international warranty handled by your importer...ow there are regional warranties so your importer has to get it fixed in the country of origin...so not necessarily USA
Sent from my Galaxy Nexus using Tapatalk

i purchased it from amazon, so ?

hitmanre said:
i purchased it from amazon, so ?
Click to expand...
Click to collapse
i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said

drawde40599 said:
i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said
Click to expand...
Click to collapse
You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium

joshnichols189 said:
You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone

drawde40599 said:
im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone
Click to expand...
Click to collapse
I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium

Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?

hp13 said:
Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?
Click to expand...
Click to collapse
I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......

drawde40599 said:
I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......
Click to expand...
Click to collapse
ok thats helpful. thanks.. right now i am just testing the stock roms battery life..i am coming from galaxy s2 i9100... so i am so excited to join nexus side

joshnichols189 said:
I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
This was my exact experience too. Should I just call back and try a different CSR?

Just got off the phone with Samsung UK, who referred me to their repair location: "Intercity".
Intercity has told me they will *NOT* service phones from overseas any longer. ONLY phones that are within the EU.
awesome. Gonna call Samsung USA and Samsung Canada back now.

How do I check if my phone under warranty?

Hello,
Anybody knows how can I check if phone is under warranty or not? I'm on company sponsored account so I don't have access to online tool, all I have in my possesion is phone itself. Is there any tool or something which based on IMEI of the phone will find this information?
Thanks,
G

The phone has a 1 year factory/samsung warranty for sure and phone isn't a year old yet so you have that at least...
Sent from my SAMSUNG-SGH-I747 using xda premium

hey, im in the same situation as you, i have an account with a Corporate and didn't get the phone from Telus but from a dealership that is in Montreal, and i was wondering the same thing. You have one (1) warranty on the phone and you can check the status on Samsung site and register your phone to see the Warranty status.
hope this helps... i'm unfortunately without my phone since i HARD BRICK it. lol and its now at Samsung at this moment and will know soon if they fix it or not. lol

May sound too simple, but call your provider and ask.

mrhaley30705 said:
May sound too simple, but call your provider and ask.
Click to expand...
Click to collapse
...could...it...be...that...simple????

Phones are not even a two months old! Of course the are still under warranty. Unless you have water damage... then you dont have warranty... ....... ............................... ... k bai.

I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?

deserthi said:
I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?
Click to expand...
Click to collapse
Then call Samsung and ask. Or register your phone on Samsung website.

deserthi said:
If I was using it on ATT they I guess they would take care of it?
Click to expand...
Click to collapse
Pretty much. One of the downsides of using a prepaid service is having to go through the manufacturer, or having to buy a 3rd party warranty like Squaretrade. On the other hand, you're paying $45/month, so no complaining allowed.

About warranty and replacement of my HOX

Hi there, first poster here ( but I have been browsing this forum for more than a year)
I bought a HOX on August 16th, from Infinite Mobile in Malaysia, Kuala Lumpur. But never opened it till 26th because I was so busy and was away at the time my bro bought this for me. Picked it up after I got time, went out of country, opened it on 26th, and what did I find? DOUBLE YELLOW HAZES! I know this is a very common issue and is discussed here. If I'm correct, this is a hardware issue and somewhat related to heat and the screen. The only way to get this fixed is to get a replacement right? Now my question is, as I am currently out of country would that have any effect on the warranty. Because, I'm thinking of going to the store to get a replacement after I get back to Malaysia. But the problem is, I wont be returning until 1st October. And I couldn't register within 7 days like the sticker on the box says, to get 1+1 year warranty. But I do still get 1 year standard warranty right? And through that I should be able to get a replacement when I get back right? Can anyone here shed some light on this?
Also I did use the search function, but couldn't find anything useful, that's why I posted here. Also I emailed to HTC and to sis to about this a few days ago, but haven't got a reply. Much is appreciated.
Regards
aban714

I would contact the shop you bought it from.

..
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....

aban714 said:
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
Click to expand...
Click to collapse
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.

BenPope said:
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
Click to expand...
Click to collapse
Thank you for clearing that up. Also I don't think there is a local HTC centre where I am currently. Guess my only option is to return to Malaysia and go to the store where I bought it from.
P.S : Just wanted to say I just now got the update, 140mb in size and currently downloading. If I remember it correctly, im in the 707 zone.
Thanks again
aban714

If you cant get hold of the seller, then call HTC Malaysia, not sure what type of a warranty you got, some countries/retailers provide international warranties as well, so you might be able to get it fixed somewhere else.

Help hardbrick my lg g4 t-mobile

HELP HARD BRICKED my LG G4
At the time I did and ended Downgrade process seemed that all ends well but the device was turned off and no longer enciendio not give anything the PC screen or only recognizes the device as QHSUSB_BULK to find and install the drivers recognize the device with the name Qualcomm HS-USB QLoader 9008 (COM13):crying::crying::crying:
Thanks for taking the time to read the post and I hope you are taking the time to read this, and you can help me solve this brick on my lg g4:good:
any solution? :crying:

As far as I know there is no fix if you attempted to downgrade your bootstack...sorry. There is a bold lettered post warning not to attempt a downgrade. Hopefully you can get a replacement through your carrier but they may deny it if they can figure out what you did.

it is not known whether there will be any solution as lg LG G2 or G4?

I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.

Barsky said:
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Click to expand...
Click to collapse
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?

One Twelve said:
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
Click to expand...
Click to collapse
Under warranty = No Charge
(or at least did in this case)

Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.

Sfkn2 said:
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Click to expand...
Click to collapse
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg

Barsky said:
Under warranty = No Charge
(or at least did in this case)
Click to expand...
Click to collapse
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.

One Twelve said:
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
Click to expand...
Click to collapse
nope

and you do not know someone who is working on a solution?

-deleted-

Gerson Carranza said:
and you do not know someone who is working on a solution?
Click to expand...
Click to collapse
Barsky said:
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Click to expand...
Click to collapse
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.

Sfkn2 said:
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Click to expand...
Click to collapse
Yeah, long since have gotten back repaired.

Last time I shipped them my G2 for the digitizer, it only took them three days.
Sent from my LG-H811 using Tapatalk

I can not take it to the store for t mobile Warrantable me because I live in El Salvador

http://gsmmarhaba.com/threads/unbrick-lg-g4-brick-hs-usb-qdloader-9008-without-box.612/

warranty after service applied

Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones ? So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?

thanos1916 said:
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones. So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
Click to expand...
Click to collapse
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.

To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.

thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
Ill thank that response. That is a very good ? I would like to know that myself.
I was always under the assumption tbat yes any time u send a device in on a waranty and a poce with any kind of serial nums gets replaced the new serial is the new waranty date. I dont think the old imeis are any good any more as people with locked bootloader try to use old unlock bins. Have to update theyre device id and imei with lgs unlock site as their old ones arent reconized any more after mb replacement.

TheMadScientist420 said:
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
Click to expand...
Click to collapse
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
No. Your warranty will not extend to "forever" (if we assume you have a repair once a year.. ) or being reset just because something get replaced. I can speak for Europe only but I don't believe that any other country will do it different. Normally all vendors record the device warranty globally because if not they would loose many money. I say I don't believe but only LG knows for sure.
The bootloop issue is another story. This gets even repaired when outside of warranty e.g. in the USA due to the signed law suit. That's why this is not an issue for the most people.
.
Sent from my LG-H815 using XDA Labs