Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones ? So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
thanos1916 said:
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones. So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
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If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
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Ill thank that response. That is a very good ? I would like to know that myself.
I was always under the assumption tbat yes any time u send a device in on a waranty and a poce with any kind of serial nums gets replaced the new serial is the new waranty date. I dont think the old imeis are any good any more as people with locked bootloader try to use old unlock bins. Have to update theyre device id and imei with lgs unlock site as their old ones arent reconized any more after mb replacement.
TheMadScientist420 said:
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
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Click to collapse
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
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Click to collapse
No. Your warranty will not extend to "forever" (if we assume you have a repair once a year.. ) or being reset just because something get replaced. I can speak for Europe only but I don't believe that any other country will do it different. Normally all vendors record the device warranty globally because if not they would loose many money. I say I don't believe but only LG knows for sure.
The bootloop issue is another story. This gets even repaired when outside of warranty e.g. in the USA due to the signed law suit. That's why this is not an issue for the most people.
.
Sent from my LG-H815 using XDA Labs
Related
My galaxy note 2 has suddenly gone dead... it was working just fine a minute ago and went dead next movement. It is not charging , powering up or anything.. not even being detected by pc through data cable.My phone is still in warrenty though. Help me what should i do to fix this problem??
Probably SDS...
AinieChaudhry said:
My galaxy note 2 has suddenly gone dead... it was working just fine a minute ago and went dead next movement. It is not charging , powering up or anything.. not even being detected by pc through data cable.My phone is still in warrenty though. Help me what should i do to fix this problem??
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just try to get a battery of another note2 and see if it gets on , if not then sds for sure give it to sc and get ur new replaced motherboard and make sure you are 4.1.2 or new firmware after that
shhbz said:
just try to get a battery of another note2 and see if it gets on , if not then sds for sure give it to sc and get ur new replaced motherboard and make sure you are 4.1.2 or new firmware after that
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Can you please tell me what will be the charges for motherboard replacement ?? And as my cellphone is in warranty... services centre in Pakistan told me they don't claim warranty in Pakistan so if I replace my motherboard here will it have any effect on my warranty afterwards?? I mean will it be cancelled???
AinieChaudhry said:
Can you please tell me what will be the charges for motherboard replacement ?? And as my cellphone is in warranty... services centre in Pakistan told me they don't claim warranty in Pakistan so if I replace my motherboard here will it have any effect on my warranty afterwards?? I mean will it be cancelled???
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well since its a Samsung motherboard fault so u dont need to pay for it rather make a online complain to Samsung stating the same as it changed free of cost as Samsung provides 1 year manufacturer warranty or a new one will cost a lot around 180 to 220 dollars .my suggestion to you shoot a mail to Samsung official with your invoice attached and ask them for the replacement orelse people will stop buying **** from Samsung if they don't rectify their manufacturing defects
shhbz said:
well since its a Samsung motherboard fault so u dont need to pay for it rather make a online complain to Samsung stating the same as it changed free of cost as Samsung provides 1 year manufacturer warranty or a new one will cost a lot around 180 to 220 dollars .my suggestion to you shoot a mail to Samsung official with your invoice attached and ask them for the replacement orelse people will stop buying **** from Samsung if they don't rectify their manufacturing defects
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Yes i have emailed them and am really worried now have also lost all of my data. Don't know whether it will be fixed here in Pakistan
or not. Thanks for your help.
HELP HARD BRICKED my LG G4
At the time I did and ended Downgrade process seemed that all ends well but the device was turned off and no longer enciendio not give anything the PC screen or only recognizes the device as QHSUSB_BULK to find and install the drivers recognize the device with the name Qualcomm HS-USB QLoader 9008 (COM13):crying::crying::crying:
Thanks for taking the time to read the post and I hope you are taking the time to read this, and you can help me solve this brick on my lg g4:good:
any solution? :crying:
As far as I know there is no fix if you attempted to downgrade your bootstack...sorry. There is a bold lettered post warning not to attempt a downgrade. Hopefully you can get a replacement through your carrier but they may deny it if they can figure out what you did.
it is not known whether there will be any solution as lg LG G2 or G4?
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Barsky said:
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
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Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
One Twelve said:
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
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Under warranty = No Charge
(or at least did in this case)
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Sfkn2 said:
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
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I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Barsky said:
Under warranty = No Charge
(or at least did in this case)
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Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
One Twelve said:
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
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nope
and you do not know someone who is working on a solution?
-deleted-
Gerson Carranza said:
and you do not know someone who is working on a solution?
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Barsky said:
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
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Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Sfkn2 said:
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
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Yeah, long since have gotten back repaired.
Last time I shipped them my G2 for the digitizer, it only took them three days.
Sent from my LG-H811 using Tapatalk
I can not take it to the store for t mobile Warrantable me because I live in El Salvador
http://gsmmarhaba.com/threads/unbrick-lg-g4-brick-hs-usb-qdloader-9008-without-box.612/
Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
xdaorxan said:
Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
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Click to collapse
While the 2 answers below are different...
csjneek said:
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
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Shadefactor said:
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
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They are both correct.
It depends where the device was purchased.
In the US, if purchased from a carrier they will normally replace through insurance or if still in warranty. I assume this may be the same worldwide, if purchased directly from carrier (I'm sure I will be corrected, if this is not so )
If you purchase the device outright (Ex. eBay, swappa online store) you are responsible for the service charge. UNLESS the online store offers some limited warranty.
LG will NOT simply replace/repair without proof of purchase.
My phone fell prey to the ILAPO issue where a faulty motherboard causes the phone to bootloop endlessly. I had unlocked my bootloader and was running imperium ROM previously. LG said they'd repair my phone under warranty, but I'm afraid once they get it they'll change their mind once they see that I unlocked my bootloader ("Bootloader Unlocked!" text is still visible while phone bootloops.)
The way I see it, I have two options:
Send it in and pray they only inspect the hardware (they asked me to send it in without a battery, anyways....)
Bake the motherboard in my oven in hopes of destroying any trace of data (but could this temporarily fix my problem by re-seating the connections and cause LG to decide I don't really need a repair?)
What do you think? Have any of you got your phone repaired after unlocking the bootloader?
EDIT: I ended up sending my phone in and it was repaired even though the bootloader was unlocked! Waiting to receive it in the mail
depending on how much warranty time you still have, maybe you could wait a week or 2 and then relock bootloader method will be published, start watching this thread http://forum.xda-developers.com/g4/general/h815-relock-bootloader-t3506634
@OmnipotentPilot : I did and they did.
I had same issue and sent it in and they fixed it and returned it.
I also bought mine 2nd hand so I had no receipt or anything. I went to website and filled out service request, put a date within a year in where it asked purchase date (or something like that), then it says picture of reciept, and didn't provide one. Then i put the IMEI number in and it came back as repair covered...
also for service requested i picked ( i think it was hardware issue or something like that. then "other" so I could type in that it had the "motherboard bootloop issue".
I got a shipping label thru email, sent it in, it was in the facility 12 hrs (they provide a tracking number once recieved), and shipped back out 2day. whole thing took about a week. but I don't think they actually go thru them once it's approved and recieved. Because when you get the shipping label it says what to make sure is in the box when you send it and it specifically says "receipt" but I didn't have one, so it wasn't in there, but everything got done. I think they actually have a bunch of boards and they just put a new one in and flash the IMEI number or something and send it back out. Because my sd card bracket was bent and broken too and that was fixed as well. But I know the glass and frame / bezzel was mine because I had a small scratch that was still there when I got it back.
My Phone had the bootloop issue, It was 10 days out of warranty (just over a year since purchase) and I had unlocked bootloader and Genysis ROM, Sent it in and it looks like they replaced the insides. It's got a new serial number but i still recognised the same little marks on the outside. It came with Lollipop on so had to re unlock bootloader and install genysis again.
Oh and I also dropped the phone in a stream a few months before but got it out within a couple of secs so i don't think it affected it. But they didn't pick up on that either.
Hello,
No problem for me. 10 days and my phone is back with a new motherboard AND new battery (mistake may be for the battery...).
My phone was unlocked with a custom rom.
Have a nice return
Since LG G4 bootloop had gave us trouble last year, now LG realised their mistake.
So LG should repair whether with warranty or not! Root or not , locked or unlocked. They should repair for free
Yep, I bootlooped mine trying to update CM13 when it was in nighly and they replaced it with no problems XD
repaired no problems
i had same issue sent it in with unlocked bootloader and got it back repaired in 9 days
Sorry to bump but I wanted to let everyone know that I ended up sending in my device. I received an email yesterday that repairs are complete and it's on the way back to me! Will edit original post.
No such luck with mine unfortunately, sent it back stating that it was rooted and therefore warranty was invalid.
Depends on the technician I guess. Mine was unlocked, without any OS and it got fixed (over one year to warranty expires). My friend had no luck though. His claim was rejected despite locked bootloader. What is more, the technician claims the phone was water damaged.
In the EU , the SELLER have to change or repair your device for free in warranty time...I live in hungary...my H815 bootlooped...The LG refuse the service...the Official LG repair shop refuse too...Then i research a little....
Read this: https://www.piana.eu/root/
Tomorrow i'll go to the seller (mobile company, Telenor Hungary) and let's the game begin!
Yes. My carrier unlocked/bootloader unlocked/TWRP recoveried H815 that I bought off Swappa was replaced by LG with no issues. They say they replaced my motherboard, but the entire device is new. New EVERYWHERE. I had an H815, now this device has H811 all over it. They couldn't send an H815, so they asked me what I wanted. I opted for the H811 so I can unlock the bootloader (screw AT&T and their restrictions).
New device is already bootloader unlocked, TWRP installed and running stock rooted ROM until the carrier unlock goes through. Then it will be all ResurrectionRemix.
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
smileyspeople said:
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
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Click to collapse
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
ThePiGuy said:
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
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Click to collapse
If anybody reads this in the future, just a quick note about what they did in the end. They sent it back after "Replaced board" for the BS reason "Unit is not charging with cable". It failed after about 30 minutes of use, would not restart, and would not take a hard reset.
So, I sent it back (the repair has a 90 day warranty). This time, they listed it as "Symptom: Not powering up Repair: Replaced board". So far it's been working fine after this second repair.
Note that the IMEI and S/N (506) stayed the same after both repairs.